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60 Second Guides Industry Voice Inside CWT Destination Regional UKM2484b Volume 4 Issue 4 2004 The Business Travel Magazine for Carlson Wagonlit Travel 60 Second Guides Austrian Airlines and Best Western Industry Voice Hilton and United Inside CWT The Future Of Business Travel Destination Athens Regional Review Africa 21st Century Car Hire Travel Gadgets Body Language Club World. More beds, more places, more often. editorial contents As we come towards the end of 2004, I think we’ll all readily agree that it’s been another challenging year for the business travel industry – never a dull moment, really, with all the ups and downs that we’ve been going through. And, as we speak, there is still a mixture of uncertainty yet, at the same time, a sense of buoyancy – opposite trends that make forecasting the future that much harder. What we can say, for sure, is in the airline business, it appears to be a buyers’ market, with passenger numbers on the rise, even with the proliferation of carriers cruising the skies these days. But this again brings us back to the question of capacity and what airlines are going to do about it, with that decision becoming ever more crucial, day by day. 18 16 24 26 28 Yet despite these buoyant figures, there are still real concerns about the way airlines are performing. Some are having a very hard time of things; others are working Editor-in-chief: on margins which are, frankly, unsustainable and already Jason Clarke news features we’re seeing signs of travellers being affected – a knock- Executive Editors: on effect that may be storing up trouble for the weeks Shital Shah, Industry Update . 4 Industry Voice . 8/32 Athens . 18 and months ahead. Maria Rammou Published by BSP Creative Ltd. Radisson SAS opens up in Hilton Hotels hails the Disability What the Olympic legacy gives to I hope I’m wrong, but I’ve been wondering if we haven’t Belfast/Stansted and Gulf Air beds fly to Discrimination Act, while United Airlines Greece. been seeing signs of the silly season in recent weeks, For further information, please contact: with the industrial relations’ climate somewhat stormy, to Jason Clarke or Shital Shah at: new heights. highlights changing demands. say the least. Business Support Services Travel Gadgets . 24 Carlson Wagonlit Travel We survived a potential ‘summer of discontent’, with Maple House, High Street, CWT Future of Business and pleasure – electronic strike threats settled at the last minute. But when carriers Potters Bar, Hertfordshire, EN6 5RF corporate Business Travel . 10 marvels that suit both modes. are having to squeeze costs, something has got to give Email: [email protected] CWT’s Jim Tweedie charts the trends – and maybe people are saying they’ve had enough. Web: www.carlsonwagonlit.com Corporate News . 6 dictating the way business moves. 21st Car Hire . 26 Three major promotions have created a A state of affairs that is typical of the problem we’re How rental giants have moved with the seeing throughout the industry and one we’ll have to turn dynamic new Global Account our full attention to, sooner, rather than later, to try to 60 Second times. Management team – reinforcing Carlson make the year ahead less ‘challenging’ than we’re soon Guides . 15/23 to leave behind. Wagonlit Travel’s top-level, worldwide Quick-fire facts of business life from Body Language . 28 service. Best Western and Austrian Airlines. The natural way to talk business. Regional Review . .16 Africa’s wake-up call: turbulent past or Jim Tweedie profitable present? EVP North Europe 3 Connect Vol 4 - Issue 4 NEWS NEWS industry news in brief bmi jets off to Vegas JAL lets passengers World-beating Gulf Air Eurostar’s powerful sleep on it beds down in style new look bmi has launched a new Manchester-Las Eurostar’s entire 27-train fleet is being given Vegas service – opening up a string of new Japan Airlines is making the going easier Gulf Air will become the world’s first carrier a major makeover during the next 12 connections to western USA. for business travellers – with an overnight to house the ‘next generation’ of sky beds months – refreshing both First and ‘Good Sleep Service’, in First and – after clinching a £5.6 million deal for Standard Class carriages. The new route will operate three times a Business class, from selected Asian more than 200 First and Business class week: Tuesdays, Thursdays and Sundays gateways into Japan. seats on its six-strong Airbus 330 fleet. The revamp is designed to create the ideal, – a huge boost for Manchester’s long-haul on-board business environment, with First services, with bmi the first airline offering The new routine – fuelled by customer The airline is the launch customer for the Class becoming both hi-tech, high speed scheduled flights from Manchester to demand – means quieter, less brightly-lit revolutionary new seating module – from office and relaxing comfort zone. America’s western states. cabins, ‘do not disturb signs’ and a wake- French design company EADS Sogerma – up call just half an hour before arrival. due in service next March. Delta ties up KLM Closer to home, bmi has opened up a new e-ticket deal route between London City and Leeds The service has also led to key changes in Successful test flights mean JAL’s ‘Good First Class passengers will have their own Delta Air Lines has signed up another Bradford, with nine daily flights. the carrier’s meal service, with more Sleep’ will now be available on certain ‘private cabin space’, with full-sized bed partner in its growing interline e-ticketing substantial departure lounge dishes, flights from Singapore, Kuala Lumpur and and unique ‘changing room’, with alliance, following agreement with KLM. inflight snacks served on demand and Bangkok. Business Class travellers enjoying new-style breakfast menus. exclusive lounge-bed sleepers. The deal follows 10 similar tie-ups which have seen Delta join forces with airlines Launch destinations include London across North and Latin America and in Radisson SAS checks in meeting rooms, 120 guest rooms Heathrow, where Gulf Air has become the Europe. to Belfast and London restaurant and bar. first Middle Eastern airline to open a Stansted dedicated departure lounge. New UK-Scandinavia Meanwhile, Stansted has become home services from SAS Re-born Belfast is the latest business to the group’s 10th UK hotel – just two Cumberland comes to The hotel’s 900 rooms are equipped with Aberdeen and Newcastle have new daily destination to welcome Radisson SAS – minutes’ walk from the terminal. London the latest technology – plasma screens or links to Copenhagen, with the extra with a hi-tech seven-storey hotel in a new LCD TV entertainment centres, plus services complementing the airports’ city centre business park just minutes from The smart airport property has wi-fi The capital’s newest world class hotel has internet connections. existing flights to Bergen and Stavanger, the city centre. access in all 500 guest rooms and 26 Barcelona Hilton means opened for business at the top of Park operated by partner airline Wideroe. meeting rooms. There’s also a superb spa business Lane – promising new standard-setting Elsewhere, there are two bars, a brasserie The £13.7 million property is a complete and pool, three ‘designer restaurants’ and service. and the ‘Market’ restaurant – serving 11 More SWISS flights wi-fi zone – throughout its five stylish Europe's only 'Wine Tower' – holding Hilton’s showpiece hotel in Spain’s second styles of food from five different kitchens. from London City some 4,000 bottles. city is up and running again after major The Cumberland, managed by Thistle SWISS is trebling services from London refurbishments during 2004. Hotels, is a haven of contemporary Meanwhile, the hotel’s meeting complex City to Switzerland this winter – with 12 design, coupled with exceptional comfort. has 26 rooms with advanced audio visual daily flights split between Basel, Geneva The 433-room Hilton Diagonal Mar is a aids. and Zurich. Overall, the new timetable choice business location – right in the heart features 36 flights a day to the three of Barcelona’s financial and commercial destinations from four UK airports: London district and next to the new International Continental springing being hailed as a victory on both sides of Heathrow, Manchester and Birmingham, Convention Centre and up-market into Bristol the Atlantic, with business travellers as well as City. Diagonal Mar shopping mall. leading the cheers. Bristol is being put on the direct flight-path Hilton Competition Overlooking both city and sea, the 11- to New York – with daily services between Flights will leave Newark’s Liberty Winner storey hotel has eight meeting rooms, a the two cities scheduled to start next May. International Airport at 7:30 pm, with next Cheryl Braganza of Unilever Bestfoods UK 1,000-seat conference hall/banqueting day 7:30 am arrival in Bristol. Return has won a weekend break at the Hilton suite, Executive Lounge and Business The pioneering route – linking south west services will leave Bristol at 9am, with a Waldorf for completing our survey in the Centre. England with the US for the first time – is same day noon touchdown at Liberty. last CWT Connect Magazine. United Mileage Plus offers hundreds of ways to earn and redeem miles for rewards on United and Star Alliance flights – To join visit: www.unitedairlines.co.uk/mileageplus CORPORATE NEWS corporate news Top management team boosts CWT’s global role Richard Lovell Liliana Frigerio Philippe Vinay Three major promotions Announcing the news, Hubert Joly, the requirement of our local EMEA worldwide company President & CEO, markets. I have every confidence that our have created a dynamic said the new structure would further customers will continue to benefit greatly new management strengthen CWT’s ability to deliver bottom from this exceptional team of travel line results, adding: “CWT is already one professionals.” team – reinforcing CWT’s of the most global and technologically top-level service around advanced travel management companies Liliana Frigerio – becomes Executive in the world.
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