Social Care and Support for Adults The Somerset Directory 2013/14 Nunney Castle The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health problems, a sensory loss or general frailty. 3XEOLFDWLRQV In association with Also available electronically at www.carechoices.co.uk www.somerset.gov.uk and in spoken word through Browsealoud Quality care, support and advice to people across Somerset since 1991 Somerset Care works with older people and their families as they make decisions about their care and support needs. With 27 residential and nursing homes, and 6 home care offi ces across the county, we are dedicated to meeting the needs of Somerset families. We also support adults with learning and physical disabilities to live independent, fulfi lling lives. Nationally accredited, and an approved Somerset Council strategic provider, we are national award winners for home care and dementia services. Care & support services include: • Advice and information to help you navigate and choose • Free assessment • Quality residential & nursing care in comfortable surroundings with trained and friendly staff • Dementia care in award-winning care homes, or in your own home, provided by dedicated, specialist teams • Home from Hospital rehabilitation and reablement, at your home, or in one of our care homes • Supported living and care at home for adults with learning and physical disabilities • Home care, including personal care, 24-hour care, medication assistance, domestic tasks, welfare checks and accompanied visits • Companionship, respite and holiday support • Tailored daytime support CONTACT US ON FREEPHONE (0800) 988 4337 LINES OPEN 8AM-8PM, 7 DAYS A WEEK E-MAIL ENQUIRIES TO: [email protected] www.somersetcare.co.uk Contents Welcome from Somerset County Council 4 ‒ 6 How can Somerset County Regions covered by this Directory 4 Council help you? 39 ‒ 40 What is the difference between Assessments 39 care and support? 6 Advocacy 40 How can this Directory help me? 6 Paying for care 40 ‒ 45 Where do I start? 6 ‒ 11 Will we contribute to your care costs? 40 Help and advice 6 Working out your contribution 41 Writing your support plan 7 Attendence allowance 42 Help for carers 8 NHS Nursing Care Contribution 42 ‘Compass Carers’ - the new carers support NHS Continuing Care Funding 42 service for Somerset 8 What will you have to pay for your care? 43 Carers’ assessment 8 Fee levels in Somerset from April 2013 43 Carers’ information, support and counselling 9 Third party payments 44 Health and wellbeing 10 Personal budgets 44 Staying safe from falls 10 Direct Payments 45 Support in your community 11 ‒ 16 Specialist care 46 ‒ 48 Somerset’s ‘You Can Do’ Service 11 Dementia care 46 Home Improvement Agencies 11 Residential dementia care checklist 47 Leaving hospital 12 Mental health 47 Red Cross Home from Hospital service 12 Learning disability 48 Aster home from hospital service 13 Physical disability 48 Somerset Active Living 13 Essential information 48 ‒ 51 Day time care and support 14 Meals 14 How solicitors can help? 48 Equipment 15 Keeping vulnerable adults in Assistive Technology 15 Somerset safe from abuse 49 Telecare 15 Making a complaint 50 Advice from an independent The Registered Care Providers Association Ltd 51 occupational therapist 16 New initiatives 51 ‒ 52 Care and support at home 16 ‒ 31 ‘Tell Us Once’ service 51 Independent Living Teams (Reablement service) 16 NHS 111 51 Occupational therapy (OT) assessment 16 Healthwatch Somerset 52 Telehealth 19 Useful local and national contacts 52 ‒ 57 Coping with a sensory loss 19 Care at home 19 Other services you may be interested in 58 ‒ 59 Live-in care 21 Care home listings (see map on page 4) 60 Care at home agency checklist 23 West Somerset 60 Home care providers 25 Taunton Deane 61 Housing with support, or care and support 32 ‒ 33 Sedgemoor 66 FirstStop Advice 32 South Somerset 70 Sheltered and retirement housing 32 Mendip 76 Extra Care housing 32 Index 78 ‒ 82 Housing-related support is now called ‘Pathways’ 33 All the listings in this publication of care homes, care homes with nursing and Care homes 33 ‒ 38 home care providers are supplied by the Care Quality Commission (CQC) and Checking quality 35 neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct Care home contracts - independent advice 35 at the time of going to print. The inclusion of advertisements for homes and Care homes checklist 37 agencies in this guide does not act as an endorsement or recommendation Choosing a care home 38 by Somerset County Council. Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word. 3 Welcome from Somerset County Council Welcome to the 2013/14 edition of the Somerset providers and the Care Quality Commission (the Care and Support Directory. I hope you will find it independent health and social care regulator) to valuable, whether you want to know more about raise the standards of care and support in Somerset. what support or care is available for yourself, or for If you would like to tell us about your experience a relative or friend. Whether you pay for your care of using any of the services listed in this Directory, and support services yourself or if they are paid for please contact us by phoning Somerset Direct on by the local authority, we will do our best to help 0845 345 9133. you find the support that suits your circumstances. As you know, local authorities such as ours Somerset County Council is committed to continue to be under significant financial pressures. helping people maintain their quality of life, where However, making sure that the most vulnerable possible in their own home. Most people want to members of our communities are safe and well remain independent for as long as possible. But we cared for still remains this Council’s highest priority. know that deciding what care and support is best National and local policies about social care for you or someone you care for can be difficult. change every year, so please double check with us In this Directory you will find the contact details before making any decisions that have financial of many organisations and bodies that can help implications for you or your family. you make those decisions. We have also taken the You can contact Somerset County Council on opportunity to provide you with details about what 0845 345 9133 for advice and support. If it is is available in your local community. We realise that appropriate, we can refer you to our own social care having local contacts can be crucial in supporting staff or the right partner organisation. you to remain independent. I hope this Directory is useful and if you need any One in ten people in the UK cares for friends more information please do not hesitate to contact us. or family members. We support unpaid carers in various ways, for example by providing training, Clare Steel links to support groups and by paying towards Lead Commissioner Adults and Health, short breaks (respite). Please see page 8 for more Director of Adult Social Services information about carer support. Somerset Direct: 0845 345 9133 Somerset County Council works closely with Email: [email protected] colleagues in the health services, registered care www.somerset.gov.uk Regions covered by this Directory West Somerset BATH AND Care homes 60 NORTH SOMERSET NORTH EAST SOMERSET Care homes with nursing 60 Taunton Deane Cheddar Care homes 61 Burnham- Frome on-Sea Wells Care homes with nursing 65 Shepton Minehead Glastonbury Mallet Sedgemoor Watchet Bridgwater Care homes 66 Street Care homes with nursing 69 Dulverton Wincanton South Somerset Wiveliscombe Taunton Somerton Care homes 70 Wellington Care homes with nursing 73 Yeovil Mendip DEVON Ilminster Crewkerne DORSET Care homes 76 Chard Care homes with nursing 77 +HOSLQJ\RXWR&KRRVHDQG3D\IRUFDUH 4 Advice for older people Choosing the right care home for Mum was made easier. From the moment my mother and I first visited her • Nursing Care Barchester home, we knew we had found somewhere pretty • Residential Care special. Elegant surroundings, delicious food and beautiful gardens were made even more appealing by the presence of • Dementia Care like-minded residents with whom she can socialise and • Respite Care enjoy activities. For my part, knowing that she’s safe in the • Day Care care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester! Why not call us or drop in for a chat over a cup of tea? www.barchester.com Bloomfield Care Home | Tel: 01761 441 327 The Manor Care Centre | Tel: 01823 230 238 Salisbury Road, Paulton, Bristol, BS39 7BD Haydon Close, Bishops Hull, Somerset, TA1 5HF Kingfisher Lodge Care Centre | Tel: 01225 560 034 West Abbey Care Centre | Tel: 01935 574 567 Chestnut Walk, Saltford, Bristol, Somerset, BS31 3BG Stourton Way, Preston, Yeovil, Somerset, BA21 3UA What is the difference between care and support? In this Directory, ‘care’ is used to describe any Of course, some people need a mixture of both service that helps you with your personal care, of these things; the same person or organisation, or for example, helping you to get up, washed and different organisations may provide them. You may dressed in the morning. arrange them yourself, we can help you to make ‘Support’ is anything provided to you that the arrangements, or we can organise them for you.