Social Care and Support for Adults The Somerset Directory 2016/17 Sunset at Berrow The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty. Publications Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud In association with www.carechoices.co.uk www.somerset.gov.uk Untitled-1 1 19/04/2016 10:55 Contents Welcome from Somerset County Council 4 How can Somerset County Council help you? 45-47 Regions covered by this Directory 4 Needs assessments 45 How can this Directory help? 5 Care eligibility 46 What is the difference between care and support? 5 Reablement 46 Where do I start? 5-8 Occupational therapy assessment 47 Help and advice 6 Paying for care 47-53 Independent advice and support 6 Financial eligibility 47 Wellbeing 7 Paying for home care 48 Writing your support plan 8 Paying for care homes 50 Help for carers 9-11 Third party payments 50 Compass Carers – the carers’ support service for What happens to your home? 51 Somerset 9 Running out of money 51 Carers’ assessments 9 NHS Continuing Healthcare 52 Carers’ information, support and counselling 10 Support for people who lack capacity 52 Health and wellbeing 11-13 Specialist care 53-55 Staying safe from falls 12 Dementia care 53 The Silver Line 13 Residential dementia care checklist 54 Mental health 55 Support in the community 13-23 Learning disability 55 The ‘Somerset You Can Do’ Service 13 Physical disability 55 Somerset Active Living 13 Coping with a sensory loss 55 Home Improvement Agencies 14 Leaving hospital 15 Essential information 56-60 Day time care and support 16 This Directory’s free helpline 56 Making life easier in your home 16 How solicitors can help 56 Transport and travel 22 Staying safe 57 Community support services 23 Safeguarding vulnerable adults 57 Making a complaint 59 Care and support at home 23-33 The Registered Care Providers Association Ltd 60 Home care 23 Live-in care 25 Other initiatives 60-61 Home care agency checklist 27 ‘Tell Us Once’ service 60 Home care providers 29 NHS 111 61 Healthwatch Somerset 61 Housing with support, or care and support 38-39 Sheltered and retirement housing 38 Useful local and national contacts 62-67 Extra Care housing 38 Care homes listings (see map on page 4) 68-85 Pathways 38 Index 86-90 Care homes 39-44 Types of home 39 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by Checking quality 41 the Care Quality Commission (CQC) and neither Somerset Choosing a care home 41 County Council nor Care Choices can be held liable for Care homes checklist 43 any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies To obtain extra copies of this Directory, free of in this Directory does not act as an endorsement or charge, call us on 0300 123 2224. recommendation by Somerset County Council. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council Welcome to the 2016/17 edition of the Somerset We work closely with colleagues in our health Care and Support Directory. I hope you will find services, registered care providers and the Care it valuable, if you want to know more about what Quality Commission (the independent health and support or care is available for yourself, or for a social care regulator) to raise the standards of care relative or friend. If you pay for your care and support and support in Somerset. If you would like to tell us services yourself or if the local authority contributes about your experience of using any of the services towards the cost (see page 47), this Directory will listed in this Directory, please phone us on: help you to find the care and support you need, that 0300 123 2224. suits your circumstances. National and local policies about social care change Somerset County Council is committed to helping every year, so please double check with us, or talk people maintain their independence and quality of with an independent financial adviser before making life, where possible in their own home. As you know, any decisions that have financial implications for you local authorities such as ours continue to be under or your family. significant financial pressures, yet we still wish to assist people in achieving their ambitions. Making You can contact us on: 0300 123 2224 for sure that the most vulnerable members of our information, advice and support or visit: communities are safe and well cared for still remains www.somersetchoices.org.uk/ If it is appropriate, this Council’s highest priority. We know that deciding we can refer you to our own social care staff or the what care and support is best for you or someone right partner organisation. you care for can be difficult. Stephen T Chandler One in ten people in the UK cares for friends or family Director of Adult Social Services members. We support unpaid carers in various ways, Lead Commissioner Adults and Health for example by providing training, links to support Customer Contact: 0300 123 2224 groups and by contributing towards short breaks Email: [email protected] (often called respite). Please see page 9 for more Web: www.somerset.gov.uk information about carer support. Regions covered by this Directory West Somerset Care homes 68 BATH AND Care homes with nursing 68 NORTH SOMERSET NORTH EAST SOMERSET Taunton Deane Cheddar Care homes 69 Burnham- Frome on-Sea Wells Shepton Care homes with nursing 71 Minehead Glastonbury Mallet Watchet Sedgemoor Bridgwater Street Care homes 73 Dulverton Care homes with nursing 77 Wincanton Wiveliscombe Taunton Somerton South Somerset Wellington Care homes 78 Yeovil Care homes with nursing 81 DEVON Ilminster Crewkerne DORSET Chard Mendip Care homes 82 Care homes with nursing 85 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How can this Directory help? The first thing many people want to know is ‘Can the Council help me pay for care’? As a general rule, if you have over £23,250 in savings, no we can’t; if you have less than this and you meet the national eligibility criteria for care, we may be able to. This is explained in much more detail starting on page 47. We know that many people and their carers, perhaps with a little support, can successfully live at home and enjoy their life to the full, often without help from the Council. Our key principles are that we want people to remain in control of their lives, to remain independent and to have the opportunity to make their own choices about their care and support arrangements. Many people, who in the past may have had a doesn’t list all the community support available in package of care to support them, with a little Somerset, but it may provide you with ideas, so that imagination, can often find other, more flexible when you develop your support plan you can also and suitable ways to access help. This Directory research and find out what else is available locally. covers some of these things, called ‘support in the community’, before moving onto the more well- Although we have laid out the Directory in a way to known services, such as home care and care homes. make it easy to follow, the things you need may be These services too, are developing more ways to be built up from each section, so that you end up with flexible and tailored to what you need. The Directory support that is tailored to you. What is the difference between care and support? In this Directory, ‘care’ is used to describe any service shopping and attending community groups. Of course, that helps you with your personal care, for example, some people need a mixture of both of these things. helping you to get up, washed and dressed in the morning. It may be that you arrange what you need yourself, or that you ask us to help you. The important thing is ‘Support’ is anything provided to you that doesn’t that you have the right information to make your own include personal care, for example, domestic cleaning, choices. Where do I start? The information in this Directory is designed so that you there is a blank ‘support plan’ that you can complete if can find solutions for yourself, if you wish to, or you can you wish. Firstly, write down the things you are finding ask us for help and advice if you need it. difficult to do, then, by reading the Directory you can start to come up with solutions that you can write in the The best way to identify what care and support you boxes: things you can do for yourself, things you can ask need is by writing a list of the things you are finding others to help you with, or things you would like to talk more difficult to do. To help you do this, on page 8 to us about. Visit www.carechoices.co.uk for further assistance with your search for care 5 Help and advice If you need help and advice about support that is available to help you remain independent, or advice about care services or support for carers, this Directory is for you.