OFFICE OF THE NATIONAL DEFENCE AND CANADIAN FORCES OMBUDSMAN REPORT TO THE MINISTER OF NATIONAL DEFENCE | SEPTEMBER 2017 CANADIAN RANGERS A SYSTEMIC INVESTIGATION OF THE FACTORS THAT IMPACT HEALTH CARE ENTITLEMENTS AND RELATED BENEFITS OF THE RANGERS CONTACT US ONLINE: WWW.OMBUDSMAN.FORCES.GC.CA SECURE ONLINE COMPLAINT FORM: WWW3.OMBUDSMAN.FORCES.GC.CA/OCF_E.PHP TELEPHONE: 1-888-828-3626 MAIL: OFFICE OF THE OMBUDSMAN FOR THE DEPARTMENT OF NATIONAL DEFENCE AND THE CANADIAN FORCES 100 METCALFE STREET, 12TH FLOOR OTTAWA, ONTARIO CANADA K1P 5M1 E-MAIL:
[email protected] (NON-CONFIDENTIAL INFORMATION ONLY) TWITTER: @DNDCF_OMBUDSMAN FACEBOOK: WWW.FACEBOOK.COM/DNDCFOMBUDSMAN TABLE OF CONTENTS OMBUDSMAN REPORT—CANADIAN RANGERS PAGE 1 TABLE OF CONTENTS 2 MANDATE 3 EXECUTIVE SUMMARY 5 SUMMARY OF IMPACT ON CONSTITUENTS 6 SECTION I—CONTEXT 9 SECTION II—INTRODUCTION 11 SECTION III—FINDINGS 22 RECOMMENDATIONS 23 CONCLUSION 24 APPENDIX A—ORGANIZATIONAL STRUCTURE OF THE CANADIAN RANGERS 27 APPENDIX B—MEMBERS OF THE CANADIAN RANGER ORGANIZATION 28 APPENDIX C—INVESTIGATIVE METHODOLOGY 29 APPENDIX D—THE DELIVERY OF HEALTH SERVICES IN CANADA 30 APPENDIX E—RANGER-RELATED POLICIES AND DIRECTIVES 31 APPENDIX F—RESPONSE FROM THE MINISTER PAGE 2 OMBUDSMAN REPORT—CANADIAN RANGERS MANDATE OMBUDSMAN MANDATE The Office of the Department of National Defence Any of the following people may bring a complaint and Canadian Armed Forces Ombudsman was to the Ombudsman when the matter is directly created in 1998 by Order-in-Council to increase related to the Department of National Defence transparency in the Department of National or the Canadian Armed Forces: Defence and the Canadian Armed Forces, as · a current or former member of the Canadian well as to ensure the fair treatment of concerns Armed Forces raised by Canadian Armed Forces members, Departmental employees, and their families.