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December 2007 • January 2008 Volume VI, Issue VIII www.boeing.com/frontiers KEEPING PROMISES After a third year of more than 1,000 orders, ALSO INSIDE: how does Commercial PEOPLE POWER Airplanes plan to Human Resources offers deliver? Look inside for many services that help an interview with BCA support Boeing’s business leader Scott Carson needs. Page 18 CENTER PULLOUT SECTION ‘CHALLENGE’ AFTER PAGE 26 Ergonomicswork-force for the needs. 787. Boeing’s The future plans of Information to address Technology. Boeingin these Engineering, areas and many Operations more. & Technology teams are handling projects December 2007/January 2008 Volume VI, Issue VIII ON THE COVER: The 737 final assembly line, in Renton, Wash. Photo by Jim Coley OTO H GAIL HANUSA P COVER STORY PROMISES KEPT 14 Commercial Airplanes is about to record its third straight year of 1,000-plus orders. Now comes the task of fulfilling the promises—including keeping the 787 (above) on schedule. Scott Car- son, BCA president and CEO, discusses topics such as the business unit’s record demand, its challenges and its need to strengthen relationships with employees and customers. How is the 787 program integrating ergonomics into the design and the build process of the Dreamliner? What’s behind a simple yet powerful pro- THE NEXT cess that identifies and leverages opportunities on development programs? CENTER Read about these topics and more in Challenge, the pullout supplement for ‘CHALLENGE’ technologists and manufacturing employees. After Page 26 PULLOUT BOEING FRONTIERS December 2007/January 2008 3 December 2007/January 2008 Volume VI, Issue VIII Long Beach, Calif.–based Vanessa Wilkins is part of the Boeing Human Resources team. The organiza- 18 tion is working to support Boeing’s business needs by melding a people-focused, “high-touch” vision with the efficiencies of a high-tech approach. It’s personal Spend some Quality time Boeing Human Resources offers a tremendous ar- Product and Process Surveillance, a new Commer- 18 ray of services to help support the company’s busi- 30 cial Airplanes approach to quality that focuses on ness needs. Here’s a look at how some of these services are correct processes, is helping the business unit reduce de- helping employees, programs and Boeing—and profiles of viations in a product from requirements or standards—and some HR teammates. simultaneously get leaner. This ‘baby’ grows up ‘Best for the mission’ Seven thousand orders. Forty years, since the first Integrated Defense Systems representatives aren’t 28 production delivery. With numbers like that, the 33 the only ones talking about how the Boeing Boeing 737—nicknamed “the baby Boeing” when it was KC-767 tanker best meets the needs of the U.S. Air Force. unveiled in 1965—has done more than exceed its initial Also expressing their support for the Boeing solution are expectations. It’s become the world’s most popular com- U.S. congressmen and senators, and those with a technical mercial jet transport. background. 6 Letters 8 Historical Perspective 44 People 46 Milestones INSIDE 7 Notebook 10 New and Notable 45 Stock Charts 49 Around Boeing 4 December 2007/January 2008 BOEING FRONTIERS ‘Flagship for compassion’ The C-17 Globemaster III can be converted quick- 34 ly into a high-tech, flying intensive care unit that transports wounded troops. Indeed, the C-17 is part of the reason why aeromedical evacuation operations have a sur- vival rate today of 96 percent for wounded troops who can be airlifted to a hospital. With them, in the air Aviation Training International Limited, a 36 Boeing–AgustaWestland joint venture company, is making sure that pilots and ground crews for the British Army’s Apache AH MK1 attack helicopter are getting the training they need to succeed. The importance of this task isn’t lost on ATIL instructors. Looking at Italy OTO H In Italy, Boeing recently has signed a research- 38 related memorandum of understanding and facilitated a partnership between a university in the United States and one in Italy. These instances show how Boeing RON BOOKOUT P is working with top technology providers around the Purple Heart recipients, officials with the 172nd Airlift Wing world—and is helping strengthen a nation’s aerospace of the U.S. Air Force, Boeing Global Mobility Systems vice 34 president and general manager Dave Bowman and elected industry in support of Boeing’s cross-enterprise efforts. U.S. officials unveil the signage on a C-17 designated the “Spirit of the Purple Heart.” OTO H UZIONI P D RO P OTO PH RA D I Leonardo Lecce (right), a professor at Italy’s University of Naples Federico II, works with Igor Bovio (left) and Benedetta Capano in 38 a lab where the students are using a scanning laser vibrometer. A Boeing-supported master’s degree program at this school is helping bolster students’ systems-engineering skills. BOEING FRONTIERS December 2007/January 2008 5 n LETTERS “In this Nintendo, Xbox and Playstation generation, we have almost completely CALENDAR OF EVENTS Publisher: Tom Downey lost the roots of innovation.” Jan. 16–17: 3rd Annual Indian Editorial director: Jo Anne Davis Airline Engineering & —Steve Dame, Everett, Wash. Maintenance Conference. EDITORIAL TEAM Mumbai, India. See www. Editor: aviationindustrygroup.com/ Paul Proctor: (312) 544-2938 index.cfm?pg=268 Managing editor: interested in the idea Feb. 12–13: Aviation Week Defense Junu Kim: (312) 544-2939 and told the employee Technology and Requirements. Designer: he could patent it on his Washington, D.C. See www. Rick Moore: (314) 233-5758 own, if he wished. I don’t aviationweek.com/conferences/ Commercial Airplanes editor: know if he ever pursued dtarmain.htm Dick Schleh: (206) 766-2124 the patent. Feb. 16–19: Defexpo India 2008. Integrated Defense Systems editor: —Tom Blakney This marks the fifth version of Diane Stratman: (562) 797-1443 Maple Valley, Wash. this biennial defense exposition Engineering, Operations and in India. New Delhi. See www. Technology editor: Surplus benefits William Cole: (314) 232-2186 defexpoindia08.com Shared Services editor: ’m responding to the Feb. 19–24: Singapore Airshow. Mick Boroughs: (206) 919-7584 INovember letter from Singapore. See www. Human Resources and Bob Stevens about the singaporeairshow.com.sg Administration editor: closure of the Boeing sur- Feb. 25–28: Satellite 2008. Robert Sterling: (314) 232-5881 plus store. After reading Washington, D.C. See Copy editor: Ken Botham’s response, I www.satellitetoday.com/ Walter Polt: (312) 544-2954 felt it did not address the satellite2008 essence of Stevens’ letter. ONLINE PRODUCTION March 9–11: ISTAT (International I got the impression Society of Transport Aircraft Production manager: that Boeing has rationalized Alma Dayawon: (312) 544-2936 RFID remembered Trading) 25th Annual its way into this closure by was very interested in the Conference. Orlando, Fla. Web designer: confusing the issue of Lean Michael Craddock: (312) 544-2931 September 2007 article on ra- See www.istat.org I operations with the benefit of dio frequency identification and Graphic artists: community service that the March 31-April 6: FIDAE. This Rick Moore: (314) 233-5758 unique item identification tech- store provided. In this Nin- biennial Latin American aero- Cal Romaneschi: (312) 544-2930 nology. I recall a time in about tendo, Xbox and Playstation space exposition will convene Web developers: 1969 when a Boeing employee generation, we have almost for the 15th time. Santiago, Lynn Hesby: (312) 544-2934 thought up the basic idea. completely lost the roots of in- Chile. See www.fidae.cl Keith Ward: (312) 544-2935 A “new” microelectron- novation—which is to provide April 1–3: Aircraft Interiors Expo. Information technology consultant: ics group at the Kent (Wash.) the basic inspiring, wide-eyed Hamburg, Germany. See www. Tina Skelley: (312) 544-2323 Space Center took the idea and response you get from kids and aircraftinteriors-expo.com built a prototype. It was about adults who stand in front of the size of a deck of cards and, bins of tools and materials that in one concept, was used to How to contact us: the common household never obtain trailer identification as E-mail: gets to see, touch, feel or use. trucks drove by. The base unit [email protected] The point Stevens was try- Boeing Frontiers assembles the above would “shine” an RF beam Mailing address: ing to make is that inspiration listings for the convenience of its read- on the passing trailer. The un- Boeing Frontiers comes from the basic simple ers only, and they do not constitute an MC: 5003-0983 powered RFID unit would use endorsement by The Boeing Company. hands-on browsing that the 100 N. Riverside Plaza the beam’s energy to produce Times, dates and subject matter are Chicago, IL 60606 store has provided. This is electricity and then transmit a subject to change or cancellation. If you Phone: not something you can do on have any items you wish Frontiers to unique trailer ID number to the (312) 544-2954 Google or Internet Explorer. consider for the Calendar, please e-mail nearby base station. Fax: —Steve Dame them to [email protected], (312) 544-2078 The rest of the story is or send them by regular mail to Boeing Everett, Wash. magazine, 100 N. Riverside, Web address: that the Boeing patent office Frontiers www.boeing.com/frontiers decided that Boeing was not MC: 5003-0983, Chicago, IL 60606- 1596. Send all retiree address changes to Boeing Frontiers, MC 3T-12 P.O. 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