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Tenant Information Manual

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Tenant Information Manual TENANT INFORMATION MANUAL 145 King Street West Preface This tenant information manual will provide you with general information related to your move into 145 King West, contact numbers and provide a general guide for various aspects of your tenancy. We have tried to anticipate your questions and concerns. If this manual does not address all of your questions, please contact the Management Office at anytime and we will be pleased to assist you. This manual must be used in conjunction with, but not limited to, other documentation regarding your tenancy as follows: 1. Your lease and related documentation 2. Emergency Procedures – Building Occupants • Please ensure that your employees have a copy of the emergency procedures information as this is a critical component of the life safety plan for 145 King West 3. Tenant Manual of Design Criteria and General Information • This manual provides important information related to construction and renovations of your suite. Welcome to 145 King West 145 King West is a Class AA office building in the heart of Toronto’s financial district. Located on the Southeast corner of King and York Streets, this 28-storey, 640,000-square foot office/retail complex is easily accessed via a four-lane street directly from the Gardiner Expressway to our indoor parking facility, if you are driving, or by TTC with a direct connection to the St. Andrew subway station. In addition, our retail concourse provides direct access to the underground PATH system linking us to Union Station and GO Transit. 145 King West incorporates state-of-the-art technology for the security, safety and comfort of our tenants. Our on-site management team is located on the ground floor, and we are here to respond to any questions or requirements you may have related to your tenancy. Property Management is proudly provided by: QuadReal Property Group LP Table of Contents Section Page 1. Management Office and Key Info Management Team 1 Hours of Operation 2 Rental Payments 2. Getting to 145 King West By Streetcar 3 By Subway 3 By GO Train 3 By Car 3 Location Map 4 3. Moving In, Shipping & Receiving, Deliveries Prior to Moving In 5 Moving In 5 Move In/Move Out Procedures 5 Insurance 7 Shipping and Receiving Facility 8 Courier Deliveries and Canada Post 9 4. Service Requests QuadReal Connect General Maintenance 10 Security 10 5. Parking Monthly Parking 11 Daily Parking 11 Bicycle Parking 11 Parkade Security 11 Parking Escort 11 6. Security and Building Access Manager of Security 12 Security Officers 12 Security Camera System 12 Security/ Guest Service 13 Building Access 15 7. Elevators, Lighting and HVAC Elevators 18 Lighting Control Heating, Ventilation and Air Conditioning (HVAC) 20 8. Tenant Identity Program (Signage) Main Lobby Directory Signage 21 Floor Directory Signage 21 9. Janitorial Service Janitorial Services – General Outline 22 Environmental Program 24 Paper Recycling 24 Recycling Sorting Guide 25 10. Forms • Contacts and Telephone Numbers 145 King West Management Team General Manager Director of Security Services Elspeth Evans Christian Carter [email protected] [email protected] Telephone: 416.673.7550 Telephone: 416.673.7554 Property Manager Tammy Gosse Management Office [email protected] [email protected] Telephone: 416.673.7562 Telephone: 416.673.7555 Management Office Location: 102 - 145 King Street West Toronto, ON M5H 1J8 Telephone: 416.673.7555 Other Important Numbers Emergencies ONLY 911 Security ............. 416.363.1779 Police (non-emergencies) 416.808.2222 Please notify Security immediately after calling 911 or the Police non-emergency number 1 Hours of Operation Business Hours 8:00a.m. to 6:00p.m. Monday to Friday, excluding statutory holidays. • For your convenience, the building's entrance doors are unlocked providing unrestricted access to the building. At all other times a building access card is required to gain entry to the building and/or your floor. Management Office The Management Office is open from Monday to Friday, 8:30a.m. to 5:00p.m. • During this time, please call or visit us with any requests you may have. Building Security Building security is on site 24 hours per day, 7 days per week. • The Security Office is located on the Concourse level. Visit the Security Office to obtain security access cards. HVAC Hours •Conditioned air is supplied to your suite and the common areas Monday through Friday, 6:00a.m. to 9:00p.m. Lighting Hours •Monday through Friday, 7:00a.m. to 6:00p.m. Should you wish to use lighting for longer hours, please push the grey button in the lower corner of the nearest thermostat to activate. Concourse Hours Monday through Friday, 8:00a.m. to 6:00p.m. • The food and shops on the concourse are open from 8:00a.m. to 6:00p.m. Please note that the times for some of the services may vary, i.e. coffee shops will open as early as 6:30 a.m. Shipping/Receiving Dock Hours Monday through Friday, 7:00a.m. to 5:00p.m. Freight Elevator Hours The freight elevator is available Monday through Friday from 6:00p.m. to 9:00p.m. and 10:30p.m. to 6:00a.m. 24 hours a day on weekends and statutory holidays. To secure a specific time please contact the Management Office. Canada Post Canada Post pickups are at 9:00a.m. and 5:00p.m Monday to Friday. 2 • Getting to 145 King West By Streetcar Along King Street: Exit the streetcar at York Street and enter the main lobby at King Street West and York Street. By Subway Exit the subway at St. Andrew station. Leave the station via the south-east tunnel and enter 145 King concourse - take the escalator from the concourse level to the building’s main lobby and elevators (no need to go outside in the winter or rain). By GO Train From Union Station: Walk through the Royal York Hotel to York Street and north on York Street to King Street. Or, walk north through Royal Bank Plaza and TD Centre, turn left and pass through the Royal Trust Tower (TD Centre), continuing through the Standard Life Tower, until you get to 145 King West concourse. Take the escalator from the concourse level to the ground level to the main lobby and elevators. By Car The indoor parking at 145 King West accommodates 228 stalls on two levels. The garage is accessed via two parking shuttle elevators and two stairwells from the main lobby or concourse level. To access the parkade by car, enter from York Street, north of Wellington Street. The parking entrance is on York Street at the south-east corner of the property. Please note that York Street is a northbound one way street. 3 Location Map 4 • Moving In, Shipping & Receiving, Deliveries Prior to Moving In Prior to moving into your new offices at 145 King West, you will need to provide the building management with critical information regarding your staffing and company. This information will advise us of whom to contact for various aspects regarding your tenancy and provide us with critical security and emergency contact details. Please use forms T001 to T005 provided in the Forms section of this manual. In addition, prior to moving in or the commencement of any construction within your premises, we will require certification of insurance coverage and other documentation. Please refer to your lease and the Insurance section of this manual and the Tenant Design Criteria and General Information Manual for further information regarding insurance and construction. Moving In 145 King West has a designated freight elevator with easy access directly to the loading dock. This elevator services all floors from the basement storage areas to the 28th floor. Access to the loading facility is via York Street adjacent to the entrance to the parking facility. Please note that the elevator is booked on a first-come, first-served basis and we suggest you book your time as soon as you are aware of your moving dates. Move In/Move Out Procedures Whether you are moving in or out, arrangements should be made with the 145 King West management office as soon as you are aware of your planned moving date. To protect the safety of tenants and the building finishes, we ask for your assistance to ensure your moving arrangements comply with the following policy guidelines: Notes to Your Moving Contractor • We suggest that the tenant and moving contractor enter into a written agreement outlining all the terms and conditions on which they have agreed in addition to the suggested items as outlined below. • For the safety of other tenants and to protect building finishes, only the designated freight elevator and the shipping and receiving facility are to be used during the move. Specified hours must be adhered to. Please understand that this elevator may be booked by another tenant or contractor, so it is important that your move is completed within the agreed upon times. • Moving contractors must supply the 145 King West management office evidence of satisfactory insurance (see Insurance section of this manual) and Workers Compensation coverage and will designate the person responsible for all aspects of your move. • To minimize disruption to all tenants, large deliveries and moves must take place during non- business hours. All work should be accomplished with a constant effort to eliminate unnecessary noise, obstructions and other annoyances. 5 • All crates, cartons, wrappings and waste, must be removed and disposed of off-site by your moving company daily. We suggest that you ensure this is part of the contract with your moving company or supplier. The premises, streets and sidewalks must be kept clean of debris during your move.
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