Our Practice Area
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A644 Huddersfield Road The Paddock Surgery
Saville Town River Calder
Ravensthorpe Road Thornhill Lees
River Calder Golf Course Thornhill Chapel Whitley Edge TopLane Rd
Hostingley Lane
Howroyd Lane Horbury Bridge Briestfield RoadBriestfield Middlestown
Overton A Guide to Sandy Lane Fixby LaneGrange Grange Lane Moor our Services
Liley Lane Liley A642 Wakefield Road
Dewsbury & Pinderfields 01924 541000 Relate 01924 372494 Chapel Lane Hospitals Samaritans 0845 7909090 Thornhill District Nurses 0300 304 5555 Stop Smoking Services 0330 660 1166 Dewsbury Health Visitors 0300 304 5555 CHART (drug & alcohol advice 01924 438383 WF12 0DH
Tel. 01924 465343 Fax. 01924 455781 NHS Dentist 111 West Yorkshire Police 101 Email: [email protected] Dewsbury Health Centre 030 3330 9141 Kirklees Council 01484 221000 www.thepaddocksurgery.co.uk Sure Start 01924 325334 Carers’ Gateway 01484 226050
Gateway to Care 01484 414933 Contraception & Sexual Health 030 3330 9141 (Social Services) Services Citizens Advice Bureau 0844 8487970 Young Carers’ Service 01924 492183
Patient Advice & Liaison 0800 0525270 Victim Support 0845 3030900 Service—PALS
32 Dec 2019 Contents Page Some useful points worth remembering:
General information 3 When you attend morning surgery you need to book in with Appointments 4 the receptionist on arrival. When the surgery is busy if you Emergencies 6 ask the receptionist she will give you an indication of the Our Team 7 length of time you may have to wait before seeing a doctor. In these circumstances you may wish to leave the surgery Clinics and Services 7/8 and return at a later time. When you return you must Home Visits/Telephone Advice/Out of Hours 8 advise the receptionist that you are on the premises.
Repeat Prescriptions 9 We do not accept telephone requests to book appointment slots at morning surgery. Suggestions/Complaints/Disabled Access 9/10 Telephone advice from the doctor can be obtained by Self Help for Common Problems 11/12/13 contacting the surgery. It would be helpful to give the On-line services/ Named GP 14/15 receptionist as much information as possible and a doctor will contact you after morning surgery has ended. Self referral services 16/17 Childhood Immunisation Schedule/Pharmacy help 18/19 If you need an interpreter present during your appointment please let us know. Patients’ Charter 20 Patient Advice & Liaison Service (PALS) 21 If you need to cancel your appointment you can text ‘cancel’ in reply to the appointment reminder you received Expert Patient Programme 21 Carers Count / MEND/Health Trainers 22 If you need an NHS Dentist please call 111.
Practice Area/Useful contact numbers 24 Please switch off mobile phones whilst you are in the building.
2 31 Patients’ Charter Welcome to The Paddock Surgery
Practice - Our responsibilities Patients - Your responsibilities We are delighted that you have chosen The Paddock Surgery for your You have the right to see the doctor of Please attend for your appointment or healthcare needs. The aim of this practice is to provide you and your family your choice within the practice, please give adequate notice of cancellation so with the best possible health advice and treatment at all times. inform reception. However we cannot that the appointment can be given to guarantee you will be able to see this someone else. The Surgery has an unlimited partnership of three male doctors, Dr. Robinson, doctor the same day Dr. Ghafoor and Dr. Tai. The doctors are supported by two female Advanced A routine appointment will be available Please treat practice staff and other staff Nurse Practitioners, Lisa Wydell and Wendy Duarri within 24 hours. with respect They provide General Medical Services (GMS) under the terms of the NHS An emergency appointment will be Please attend the surgery if possible as GMS contract. available the same day (excluding week- this gives the best opportunity for ends and Bank Holidays) subject to prior diagnosis and treatment. The practice is a member of NHS North Kirklees Clinical Commissioning assessment by the GP Group and Curo Federation. When the need arises, a home visit will be Please request home visits before 10am. provided on the same day (provided the The practice is also part of Dewsbury & Thornhill Primary Care Network. This request is made before 10am). is a partnership of 7 GP practices who are working together to improve Emergency visits will be provided the same day. patient care and create positive change in our communities. The network is run by our member practices: Savile Town Medical Centre, Thornhill Lees We will treat patients in a pleasant Help us maintain our records by providing Surgery, The Paddock Surgery, The Albion Mount Medical Practice, The Sidings manner. us with up to date information e.g. telephone number/change of address Healthcare Centre, Healds Road Surgery and Windsor Medical Centre. By combining our expertise we have a stronger voice to meet future demands and improve outcomes for all.
Suggestions/complaints can be Listen to the advice given and ask if you Care Quality Commission directed to the Practice Manager, Karen are unclear about the information given Frank, or to any of the partners. The practice is registered with the Care Quality Commission: [email protected] Tel. 03000616161 Patients have a right to confidentiality and Call the surgery for an appointment rather we will respect this at all times. than attending A&E, unless life is at risk Patient Participation If you are aged 75 years or over, the Be patient at busy times. If the clinic is Paddock Patient Group—Patients Helping Patients practice is obliged to provide an running late, remember it might be you annual GP consultation (or home visit if that needs the extra time on your next If you are interested in joining our patient group please contact the Chair June clinically appropriate) if you request it. visit. Goodson-Moore at [email protected] If you are aged 16 –74, the practice is obliged to provide you with a GP If you cannot attend meetings you can still be part of the virtual group if you are consultation if you have not attended the practice within the last 3 years happy to be contacted via e-mail. Again just contact June on the above email ad- dress.
30 3 Training Flu Vaccination We close at 1pm on the third Tuesday of the month for protected learning time. Flu vaccination is recommended for everyone with: When the surgery is closed at these times and your call cannot wait until the following day then you can call 111. Calls are free from landlines and mobile Asthma or Chronic Respiratory Disease; Diabetes, Heart disease; phones. If the matter is life threatening then please call 999. Kidney disease; Chronic liver disease; Spleen removed Immunosuppression due to disease or treatment Telephone calls to the practice are recorded for training purposes.
People who are the main carer for an elderly or disabled person whose How to make an appointment welfare may be at risk if the carer falls ill.
We open the doors to the surgery at 8.20am and close at 6.30pm Also everyone aged 65 years and over and those living in long stay residential care homes Morning surgeries Are between 8.30am and 10.30am and are ‘walk-in’ where no Pneumonia Vaccination appointment is needed. You will still need to book in with the Pneumonia vaccination is currently recommended for anyone aged 65 or receptionist on arrival and she will allocate you a time slot to see the Doctor/ over who has not already been vaccinated and can be given at any time Advanced Nurse Practitioner (ANP). In these circumstances you may wish to of the year. It is also recommended for those under the age of 65 if they leave the surgery and return at the pre-advised time. When you return you have the conditions already listed opposite. must advise the receptionist that you are on the premises.
Depending on the circumstances we accept telephone requests to book Shingles morning appointment slots with Wendy one of our ANPs. These A vaccine to prevent shingles, a common, painful skin disease is available appointments are also available online. on the NHS to people in their 70s. The workload has to be evenly distributed, so all clinicians have a fixed The shingles vaccine is given as a single injection into the upper arm. number of appointment slots in the morning. They are not pre-bookable. Unlike the flu jab, you'll only need to have the vaccination once and you We will always try and enable a patient to see the doctor of their choice but can have it at any time of the year. if the demand for one particular doctor is high then this is not possible. The shingles vaccine is expected to reduce your risk of getting shingles. If There are occasions when a small number of slots may have to be pre- you do go on to have the disease, your symptoms may be milder and the booked, for example a frail or dependant patient who has to make prior illness shorter. transport arrangements or a patient requiring an intervention that only one People in their 70’s born on or after 2 September 1942 and those aged particular clinician can provide. These are kept to a minimum wherever 78 or 79 years are eligible for shingles vaccination possible.
The clinicians work on the following mornings: Mondays: Dr Ghafoor, Dr Robinson or Dr Tai & Lisa Wydell Tuesdays: Dr Ghafoor, Dr Robinson, Lisa Wydell & Wendy Duarri Wednesdays: Dr Robinson, Dr Tai, Lisa Wydell & Wendy Duarri Thursdays: Dr Robinson or Dr Ghafoor, Dr Tai & Wendy Duarri Fridays: Dr Ghafoor, Dr Tai & Wendy Duarri 29 4
Vaccinations Evening surgeries Are by appointment only. Appointments to see the Doctor/ANP of your choice can be made by telephone, on-line or at the reception desk. Please see our section regarding on-line access.
Urgent cases will usually be seen the same day although it may not be with your usual doctor. If you need to be seen urgently please be prepared to explain your problem to the receptionist so that the doctor can prioritise ur- gent cases.
Most appointments are 10 minutes long. If you feel your problem requires a longer time please let the receptionist know when booking your appointment.
If you cannot keep an appointment, please let us know as soon as possible. This allows your appointment to be given to another patient and so helps to improve our service to you.
If you arrive late for your appointment you may be asked to re-book or wait until the end of the surgery to be seen.
If we have a record of your mobile telephone number, you will receive a text appointment reminder 24 hours before your appointment time. You can cancel your appointment by responding to the text reminder.
Late evening and weekend We also offer late evening and weekend appointments at Dewsbury Health Centre. This is a service which is funded by the 27 practices in North Kirklees and appointments are available as follows: Monday - Friday 6.30pm - 9pm Saturday 9am - 3.30pm Sunday 9am - 12.30pm
Out of hours for emergency help or advice after 6pm or at weekends Main surgery where you will be put through 01924 465343 to Local Care Direct NHS 111 111 Serious emergencies dial for an ambulance 999 28 5
The following are examples of emergencies which need Nose Bleeds In the event of a nose bleed pinch the soft, fleshy part of the nose (below immediate attention—please call 999: the bone) firmly for 6 to 7 minutes. The application of an ice pack or cold compress over the bridge of the nose or forehead may help. If the bleeding Allergic Reactions Serious ones which may cause difficulty breathing or a persists, repeat as above until it stops. In the rare event of these measures widespread rash. failing, it would be advisable to go to the Accident and Emergency department for further help.
Bad Injuries Such as head injuries, eye injuries, deep cuts, Sore Throats serious burns or the possibility of broken bones are all best treated in a If over 16 years, gargle with soluble aspirin. Children younger than 16 years Casualty Department. should be given Paracetamol and drink plenty of fluids. Most sore throats
will settle with this treatment in 3 to 5 days. Breathing Difficulties These are serious if the person is gasping or panting for air, choking or unable to swallow or speak. Temperature A high temperature occurs commonly even with mild infections. In small Collapse Any collapse, loss of consciousness, fit or if the person cannot be children it is important to stop the temperature rising too quickly and woken, should be treated seriously. children over three months should be given Paracetamol Syrup, which may be bought from the chemist. Encourage drinks. If a temperature is very high High Temperature Look out for a temperature higher than 40ºC, or a and does not come down with this treatment or if the child appears very stiff neck, cramps or vomiting. Call if in doubt. unwell with the temperature, you should consult your doctor.
Threadworms Severe Chest Pain especially in the centre of the chest with feeling sick This harmless infestation is very common particularly in pre-school children. or cold or with breathing difficulties. Worms may be noted in stools or cause severe anal itching at night. Effective treatment can be purchased from the chemist or we will provide a Stomach Pains Persistent stomach pains especially severe ones which may prescription, usually without seeing the child. be associated with vomiting.
In life threatening Why not visit our website: emergencies such as collapse, unconsciousness, severe chest www.thepaddocksurgery.co.uk pain or profuse bleeding, telephone 999 immediately For more information on self help
6 27
Diarrhoea and Vomiting How to register with us This is usually caused by a virus or by something you have eaten. Symptoms usually settle in 24-48 hours. We advise you to stop eating The registration forms are available on our website or alternatively you can but to drink plenty of clear fluids, then gradually restart eating as the pick up the paperwork from reception during our opening hours which are 8.20am—6.30pm. symptoms settle. Babies with vomiting and diarrhoea can dehydrate quickly so it is wise to see the doctor. Older children do not usually dehydrate un- We need to ensure all new patients reside within our the practice bounda- less the illness is prolonged. ries. Please ask one of our receptionists prior to registration if you are un- Emergency Contraception certain.
The emergency pill can be used up to 72 hours after unprotected intercourse All new patients will be invited to attend a health check at a time and date or if an ‘accident’ occurs with other methods. However, it is best taken as convenient to them. soon as possible for maximum effect. Therefore an appointment can be made with a doctor or ANP for the next available surgery. Please inform the The Team reception staff that you require emergency contraception. They are full Dr. Christopher D. Robinson (male) trained in all issues of confidentiality. They will then be able to offer you the M.B. Ch.B. (Sheffield 1982) next available appointment. Dr. Nadeem Ghafoor (male) If help is required at the weekend, please contact the out of hours service M.B. Ch.B. (Leeds 1997) when an appropriate appointment will be made for a prescription. Dr. Zakariah Tai (male) M.B. Ch.B. (Sheffield 2010) Head Injuries It is usual for a child or adult to complain of a headache after a bump to the Advanced Nurse Practitioners - Lisa Wydell and Wendy Duarri (both head and to develop a bruise. this can safely be treated with Paracetamol. female) Medical attention (usually by going to casualty) should be sought if the pa- Nurse Practitioners have extensive experience in managing and treating tient was ‘knocked out’ or cannot remember the accident, or if vomiting, minor Illness, they can assess and examine you, make a diagnosis, provide sudden drowsiness or double vision develops. treatment and advice, including giving you a prescription if required.
Headlice Nurse Practitioners can make referrals to hospital, other health care This is a community wide problem. Regular checking of all the family professionals and admit patients to hospital in an emergency. They are also ‘members’ hair is important in the detection and control of headlice. Lice able to order blood tests and X-rays. are most easily detected by fine tooth combing really wet shampooed and Nurse Practitioners cannot sign sick notes; however they can make conditioned hair from the roots in sections. If no lice can be found by careful arrangements for one to be signed for you. combing there is no need to consider applying headlice treatments (lotions or rinses) even if there have been cases reported in school. If headlice are You do not always need to see a Doctor. If the Nurse Practitioner discovered your school nurse, health visitor or pharmacist will be able to considers you require a Doctor’s opinion, you will be able to see the give advice and recommend lotions and rinses which are specially made to Doctor. kill lice and their eggs quickly and safely. 7 26 Practice Nurse- Sister Carol Keyworth ibuprofen for children in your medicine cupboard and it should be given to Services include, diabetic clinic, asthma clinic, heart disease clinic, cervical children who have a temperature. Do not give children under 16 years medicines which contain aspirin. smears, immunisations, travel vaccinations, ECGs, dressings, blood sampling, routine blood pressure checks and childhood vaccinations. As a rule, a child with a serious infection will usually become worse and more
Health Care Assistant - Anne Hedley ill despite efforts to bring their temperature down. In addition, they may Services include free health checks for patients aged 40 and over, new have other worrying symptoms. For example, breathing problems, patient checks, blood sampling, routine blood pressure checks, smoking drowsiness, convulsions, pains or headaches which become worse despite cessation advice, dressings, suture removal, hearing tests and ECGs. paracetamol or ibuprofen. See a doctor if a child does not improve soon or has any worrying symptom. Phlebotomists - Rebecca Porter and Tracy Lightowler see patients and take blood samples which have been requested by the doctor or the Conjunctivitis hospital. This condition will often clear without a prescription. Measures such as bathing the eye with tepid water or using simple eye drops from the chemist Receptionists may help. If this does not help or the situation gets worse please see the Jayne White, Helen Brown, Janet Holding and Samantha Roberts are here doctor to help you. They answer the phone, deal with enquiries and process repeat prescriptions. Their job is very demanding so please be patient. Coughs, Cold and Flu Please feel free to ask them about any aspect of the services we offer. These conditions usually start with a runny nose, cough, temperature and aches. They are caused by viruses and antibiotics are of no use in their Administrator—Tracy Lightowler treatment. Even in this day and age there is still no magic cure even for the Tracy arranges some of the annual long term condition reviews with the common cold. Go to bed, take plenty of drinks and if you have a headache nurse and looks after the patient records. or are feverish take recommended doses of Paracetamol. Cough medicines Assistant Practice Manager - Corina March are sometimes soothing. Do not worry if your lose your appetite - you will Corina liaises with the doctors and hospitals regarding patient referrals come to no harm. and external companies regarding medical reports as well as assisting the practice manager with the running of the practice. Remember Practice Manager - Karen Frank Keep the medicine chest in a secure, locked Karen is responsible for the day to day running of the Practice. place out of reach of small children. If you have an enquiry, suggestion or complaint to make about any aspect Always read the instructions and use the sug- of the Practice, please address them to Karen. gested dose. Watch expiry dates—don’t keep or use medi- cines past their sell-by date. Take all unwanted and out-of-date medicines back to the pharmacy.
25 8 Self help for common illnesses/problems & accidents Community Team
Antibiotics Midwife - Jayne Blakeley Firstly a note on these commonly-prescribed and powerful medicines. They the community midwife service is run by Mid Yorkshire Hospitals and the only work on bacteria and have no effect on viruses. Unfortunately, this midwife sees patients from 7 weeks. means that the common infections like cough, colds and flu etc. will not be District Nurses helped by them at all. The correct treatment is the simple remedies out- The nurses assess and supervise treatment in your home following lined below and we only use antibiotics when they fail and we suspect that referral by the doctor or the hospital. They can be contacted by there is a secondary bacterial infection. telephoning 0300 3045555 Overuse of antibiotics may cause them not to work in future and more Please note that this is not an emergency service. complications like thrush, skin rashes etc. Thriving Kirklees Bedwetting Thriving Kirklees is a partnership of local health and wellbeing providers all If your child suffers from bed wetting you are not alone. 1 in 12 young working together to support children, young people and their families to people between the ages of 5-16 are affected. We do have some thrive and be healthy. equipment in the surgery which may help in resolving the problem. If you The services they provide are: would like to discuss the problem or borrow the equipment for use at home 0-19 Team (Health Visiting and School Nursing) then please make an appointment to see either the GP or Advanced Nurse Child and Adolescent Mental Health Services (CAMHS) Practitioner. Children’s Emotional Health and Wellbeing Service (ChEWS) Assessment and Diagnosis of Autistic Spectrum Conditions Burns/Scalds Home-Start Kirklees Apply large quantities of cold water to the affected area as soon as possible Healthy Start Vitamins and maintain this until the pain subsides. this may take as long as 15 Safety in the Home minutes. If the skin is unbroken but blistered, apply a loose dry dressing. A Safety Rangers painkiller (e.g. paracetamol) may help reduce the pain. If the burn is larger ChatHealth and Kooth than a few inches in diameter or if the skin is broken consult a doctor either at the surgery or at hospital casualty the same day. Thriving Kirklees can be contacted 24 hours a day, 7 days a week on Children with temperatures 0300 304 5555 It can be worrying when you child has a temperature. We are always happy to see your child on the same day in surgery. Most children can be covered loosely and brought to surgery where they will see the doctor more quickly. Do not delay giving your child paracetamol to help bring their temperature down.
Viruses cause most temperatures. It is advisable to keep paracetamol or
24 9 Carers Count Clinics and Services Asthma Clinic - All our asthma patients are encouraged to attend this clinic Carers Count is a service for any adult in Kirklees who gives, or has given, for monitoring, further education about their condition and news of the time and energy, without being paid, to look after an adult family member latest ideas. or friend who can not manage on their own. Carers Count has been set up to promote the wellbeing of carers so they Cervical Smears - With the practice nurse. We recommend that all women can continue in their caring role and have a life of their own by: aged between 24½ and 65 have a cervical smear every 3-5 years. providing quality advice and information Children’s Vaccination Clinic - Wedesday afternoon with the practice nurse. running groups, activities and sessions Pre-booked appointments are issued by Child Health providing support and helping carers to support each other helping carers have a voice and be heard through the advocacy Child Health Checks at 6-8 weeks of age - With a doctor after morning service and the Carers Network surgery has finished. helping raise awareness of carers rights and issues to the wider Chiropody / Podiatry - Chiropody takes place at Dewsbury Health Centre. public Enquiries can be made on tel. 030 3003 4543 Any carer contacting and using the service can expect: to be listened to and taken seriously Counselling - If you need counselling, the doctor will refer you to see a to be treated with respect trained counsellor. Alternatively you can refer yourself by phoning to be supported in a way that meets their individual needs 01484 343700 How to get in touch with Carers Count Diabetic Clinic - Carried out by the practice nurse. We aim to monitor all Tel: 0300 012 0231 Web: www.carerscount.co.uk our diabetic patients regularly and with a full review annually. Email: [email protected] Family Planning - Clinics are provided by Locala Sexual Health. Appoint- ments can be made on tel. 030 3330 9981. Please let the practice know if you look after a relative or friend who www.locala.org.uk/ksh Facebook: /Locala Sexual Health needs support because of age, physical or learning disability, or illness Twitter: @Locala_Safesex including mental health so that we can make sure our records are up to date and we invite you for appropriate health related check ups / Free NHS HealthCheck - everyone from the age of 40 who does not suffer vaccinations from diabetes, hypertension, kidney disease, heart disease or stroke will be invited once every 5 years for a free check.
Immunisations - The Practice Nurse will arrange immunisations for travel; a fee may be payable for some vaccines. Please ask at reception for details at least eight weeks before you travel. Immunisations for tetanus, rubella and hepatitis can also be arranged.
10 23 ChatHealth - Thriving Kirklees has launched a new way for young people The influenza vaccination is recommended for everyone aged 65 years and to get confidential advice and support about health related issues direct over and those people with asthma, diabetes, heart disease and other chronic from their mobile phones. diseases. ChatHealth is an award-winning text messaging service which is available The pneumococcal vaccination is also recommended for patients aged for Kirklees’ young people aged 11 – 19 years. They can receive advice 65 and over. from Thriving Kirklees nurses on subjects including sexual health, Please note that we do not give immunisations for occupational health emotional health and wellbeing, bullying, healthy eating and any general purposes. These should be arranged through your employer. health concerns. The number is 07520 618866 and it is available Monday to Friday from Minor Surgery - Dr Ghafoor and Dr Robinson can undertake small surgical 8am to 8pm (automatic bounce-backs respond to incoming messages out procedures under local anaesthetic. These include joint injections and the of hours. All text messages will be responded to within one working day). surgical removal of some skin lesions and lumps. In addition, parents/carers can contact the service too for advice and help Smoking Cessation - Smokers who wish to stop can see the Health Care on health and well-being issues relating to their children. The text number Assistant for advice and help for parents to contact Thriving Kirklees nurses is: 07520 618867. Vascular Clinic - This is a clinic for those who have had a stroke or those with CommunityPlus heart disease. Community Coordinators work across Kirklees supporting individuals, families and carers (of all ages) who are dealing with situations in their Non NHS Service - Some medical services provided by the surgery are not lives. They help to support people by finding practical solutions and covered by the NHS and attract a fee. Such services include private medical connecting them to the wide range of services which are available. examinations, insurance claim forms, certificates and other letters to outside If you’d like a chat, get in touch: organisations. A list of the fees is displayed in Reception. All fees will be pay- able in cash on completion of the report or examination and a receipt will be Email: [email protected] given on request. Please note that medical examinations need to be booked Tel: 01484 221000 well in advance and usually take place early to mid afternoon. www.kirklees.gov.uk/communityplus Home Visits Home visits are for people who are too ill to come to the surgery. Please try to ring before 10.00am to help us to organise our rounds and they will be made the same day. If you believe the visit is very urgent please tell the receptionist. The receptionist may ask for information about If the surgery is closed and your condition is not an emergency then you can symptoms—this is confidential and enables the doctor to determine the obtain advice and information by calling the out of hours service on 111. priority and timing of visits. Calls to this service are free from both landlines and mobiles.
22 11 Telephone Advice Kooth.com Telephone advice from the doctor can be obtained by contacting the Kooth.com is an anonymous, online counselling and support surgery. It would be helpful to give the receptionist as much information service for children and young people, accessible through mobile, as possible and a doctor will contact you within 48 hours. tablet and desktop and free at the point of use. It’s available for 11
-19 year olds in Kirklees (up to age 25 for those with additional Disabled Access needs). Our surgery has disabled access and toilet facilities along with push pad Kooth is a confidential and anonymous way for Kirklees young opening doors. There are also disabled parking facilities. people to gain advice, support and guidance from qualified counsellors. It’s available up to 10 o’clock at night, 365 days a Other Services year. Hearing Difficulties: A portable hearing loop is available at the Features on Kooth.com include: reception desk. If you need a sign-language interpreter Online counselling – Text-based one-to-one online counselling please let us know when you book your appointment sessions with a fully trained counsellor, through either drop-in or pre-booked chats The Big Word: If English is not your first language and you need help to Self-help materials – Read useful self-help articles and resources speak with us we can link with the Big Word — a telephone on a range of topics interpretation service. Please let us know when booking your Peer-to-peer forums – Join moderated online forums and appointment if you would like to use this service. discussions with other users in a safe, supportive environment Baby Changing Facilities: There are baby-changing facilities in the Kooth’s British Association for Counselling and Psychotherapy disabled toilet (BACP) accredited counsellors can support young people with a wide range of issues, from low mood, family or friendship Breast Feeding: Please ask at the reception desk and we will find a problems, to issues around gender identity, self-harm, eating quiet room for you to use disorders, anxiety and depression.
Leaflets: If you would like any of our leaflets in Braille, larger print, in Musculoskeletal and Pain Management Service audio or in a different language please let us know. Are you suffering from muscular or joint pains? Communication needs: If you have any information or communication This service brings together specialist musculoskeletal clinicians to needs please do let us know and also let us know how we can help to assess, diagnose and manage your condition at Dewsbury Health meet your needs. Centre. They treat MSK conditions involving bones, soft tissues, Chaperone: If you need a chaperone to be present whilst seeing the muscles, joints, ligaments. You will need to come and see the doctor/nurse please let either the receptionist or clinician know when doctor /ANP first at the surgery following which the GP may you see them. suggest you refer yourself into the service. If this is the case the MSK service can be contacted on 01924 792075. Lines are open
Monday—Friday 8.30am—5pm
21 12 SELF REFERRAL Access to Medical Records If you want a copy of your medical records please ask for an application You can self refer to the following organisations: form and patient information leaflet at reception. There is no fee for the first request but if there are subsequent requests to provide the same CHART—Alcohol & Drug Treatment information then a fee will be payable. We do encourage our patients to Service for adults who are aged 18 and over register for online access to their medical record—please see later for Tel. 01924 438383. Based at 3 Wellington Street, Dewsbury details. You will receive regular one-to-one appointments with a CHART alcohol worker to discuss your treatment and care If you would like a copy of our patient information leaflet on how we use plan. your records or if you would like a copy of our Freedom of Information You will be given support into training, education and leaflet please ask at reception. employment Referrals can be made for inpatient detox and residential re- Change of address or telephone number habilitation Please keep us informed of changes so that your medical records can be kept up to date. The reception staff will be able to tell you if your new IAPT (Kirklees Improving Access to Psychological Therapies) - address is still within the practice area. If you move outside the practice provides services for adults aged 18 and over who are experiencing area you are advised to register with a new doctor as soon as possible so common mental health problems such as depression, stress, panic that your medical records can be transferred. and obsessive compulsive disorder.
Tel 01484 343700. You can also visit their website for more information and to submit a referral form online: www.askforiapt.co.uk You will be offered an initial 15 minute screening over the telephone. The screening will help determine North Kirklees Clinical Commissioning Group (CCG) whether the IAPT service is suitable for you. Following the screen- is responsible for ensuring you get all the ing you will be advised of the options available to you. services you need.
www.connecttosupport.org/kirklees www.northkirkleesccg.nhs.uk Connect to Support is a website for people needing support in Kirk- lees. You can find everything you need to help you with your sup- NHS North Kirklees CCG port here, from local to national products and services, plus infor- 2nd Floor mation, advice and much more. Norwich Union House Market Street Thriving Kirklees Huddersfield HD1 2LF Thriving Kirklees is a partnership of local health and wellbeing Tel. 01924 504900 providers all working together to support children, young people and their families to thrive and be healthy. For details please see page 9 20 13
Repeat Prescriptions Patient Advice & Liaison Service (PALS) You may need to take medicines regularly for your health. When your This is a service designed to support patients, carers and relatives in health is stable, the doctor may advise that you can have a prescription on resolving concerns and answering queries about their health services. a repeat basis without the need to be seen in clinic every month. Only People often need help and support when they use health services, being medicines agreed by the doctor can be given by repeat prescription. ill or in need of care can be stressful and to some people health care can
In order to provide a safe and efficient repeat prescription system we use a be intimidating. Even in the best run parts of health care provision things computer that records which medicines are authorised for each patient and can go wrong from time to time and this is where the Patient Advice and each time they are prescribed. All medicines given on repeat prescription Liaison Service comes in. The Patient Advice and Liaison Service will help need to be reviewed to check that you still need to take them. This will to: usually take place when you have a review of your health. Please be pre- Resolve patients concerns quickly and efficiently. pared to come to the surgery for a review of repeat prescriptions at the Provide information to patients. doctor’s request. Act as a catalyst for change by feeding back views of patients and carers to improve services and care.
Ordering your repeat prescription Confidentiality- We will not speak to anyone about you or the issues you have raised without your permission. In order to ensure all concerns are We do not accept telephone requests for repeat prescriptions. brought to the attention of the correct NHS provider or commissioner to Please use the computer list that comes with your repeat prescription to help improve services, we keep confidential records of all enquiries. order your next prescription, and mark only the medicines you need. There How to contact PALS is a box at reception where these requests can be posted.
Alternatively you can sign up for Online Access which gives you online You can contact PALS by email to [email protected] access to order medication, book appointments and view your medical Telephone: 01924 504975 (with confidential answer phone) record.
The safest way to order your medication is online — please see later in this If you prefer to write to us: booklet for details of our online service. PALS
NHS North Kirklees Clinical Commissioning Group Other local NHS Services 2nd Floor As well as our practice, there are many other local NHS services you can Norwich Union House contact for health advice, information or treatment. Before you do, Market Street remember that you can treat many minor ailments such as colds, coughs Huddersfield HD1 2LF and indigestion by keeping a well-stocked medicine cabinet at home.
14 19 We suggest you keep the following: Your comments, suggestions and complaints Paracetamol and aspirin (children under 16 and people with asthma If you have any constructive suggestions to improve our service, we should not take aspirin) would be most pleased to receive them. We are always looking for new Mild laxatives ideas. Our suggestion box is based in the waiting room. Anti-diarrhoeal medicines If you feel that there has been a major problem with any of our Rehydration mixture services, please do say so - ideally to the person involved at the time, or Indigestion remedy (for example antacids) failing that to Karen Frank the Practice Manager. You can do this either Travel sickness tablets in person, by telephone or in writing. Sunscreen—SPF 15 or higher
A leaflet is available at the front reception desk giving more details of the Sunburn treatment (for complaints procedure. example calamine) Tweezers and sharp scissors We do try to seek an amicable solution to all such problems in the spirit A thermometer of compromise, trying to put right what has gone wrong. A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings. Friends and Family Your local pharmacist The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services Your local pharmacist will be able to give you free health advice at any should have the opportunity to provide feedback on their experience. time- you don’t need an appointment. Many pharmacies operate extend- Listening to the views of patients and staff helps identify what is working ed hours on a rota basis. Call 111 for details. well, what can be improved and how. The feedback forms can be found Your pharmacist may be able to help you with: in the waiting room. Skin conditions (mild acne/eczema) Coughs, colds, nasal congestion and sore throats Named GP Minor cuts and bruises All patients registered at the surgery have been allocated a named Constipation and haemorrhoids (piles) accountable GP. If you have a preference for who you would like this to Hay fever and allergies be then please inform the receptionist or send us a message. If you are Aches and pains (headache, earache or backache) unsure who your named GP is then please ask one of the receptionists. Indigestion, diarrhoea and threadworms
Period pain and thrush A named accountable GP will have overall responsibility for the care and Warts, verruca’s, mouth ulcers and cold sores support our surgery provides during normal opening hours. This means Athletes foot that you can still be seen by any doctor or nurse in the practice but your Nappy rash and teething named GP will oversee your care. Travel medicines, sun creams and treatment for insect bites Head lice treatments Creams for bruising, tattoos and varicose veins 18 Earwax removers 15
Patient On-line Services Patient Confidentiality and Data Protection You can now use the internet to request repeat prescriptions for any Information will not be disclosed to third parties without your written medications you take regularly, look at parts of your medical record consent unless there are exceptional circumstances or the information is to and book appointments with a GP or the phlebotomist. You can also be provided in an anonymised, encrypted or aggregated form (e.g. for re- still use the telephone or call in to the surgery as you do at the search or statistical analysis). moment. It’s your choice. Your information may be used by the practice for management, audit and
Being able to see your record online might help you to manage your research purposes. medical conditions. It also means that you can even access it from We may also have to share information with the following main anywhere in the world should you require medical treatment on organisations for your benefit: holiday. If you decide not to join or wish to withdraw, this is your Strategic Health Authorities choice and practice staff will continue to treat you in the same way as NHS trusts (Hospitals, Community Health Providers) before. This decision will not affect the quality of your care. Ambulance Services
How do I get started? The practice takes confidentiality very seriously and maintains strict To be able to use the system you must have a computer with controls over access to information. This information is covered under the internet access. Data Protection Act 2018. Please contact the Practice Manager if you have You will need to fill in the registration form that you can find on any concerns over the management of your confidential information. our website or ask for a copy at reception and hand it back to us in person along with photographic identification and proof of Fair Processing Information (Health Records) address and we will give you your registration details. If you The purpose of this notice is to inform you of the type of information don’t have photographic identification you can still apply but (including personal information) that your practice holds, how that we will need to be satisfied that you are the patient. information is used, who we may share that information with, and how we You will then need to register your account with SystmOne keep it secure and confidential. The Fair Processing Notice reminds you of Online with the details we give you when you bring in your your rights under the Data Protection Act 2018. Full details can be found on completed form. our website or in the surgery. More information For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet “Keeping your online health and Don’t forget when the surgery is closed and your condition is not an social care records safe and secure” produced by the NHS in emergency then you can obtain conjunction with the British Computer Society: advice and information by calling the out of hours service on 111. http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/ Documents/PatientGuidanceBooklet.pdf
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