Our Practice Area We are here A644 Huddersfield Road The Paddock Surgery Saville Town River Calder Ravensthorpe Road Thornhill Lees River Calder Golf Course Thornhill Chapel Whitley Edge TopLane Rd Hostingley Lane Howroyd Lane Horbury Bridge Briestfield RoadBriestfield Middlestown Overton A Guide to Sandy Lane Fixby LaneGrange Grange Lane Moor our Services Liley Lane Liley A642 Wakefield Road Dewsbury & Pinderfields 01924 541000 Relate 01924 372494 Chapel Lane Hospitals Samaritans 0845 7909090 Thornhill District Nurses 0300 304 5555 Stop Smoking Services 0330 660 1166 Dewsbury Health Visitors 0300 304 5555 CHART (drug & alcohol advice 01924 438383 WF12 0DH Tel. 01924 465343 Fax. 01924 455781 NHS Dentist 111 West Yorkshire Police 101 Email: [email protected] Dewsbury Health Centre 030 3330 9141 Kirklees Council 01484 221000 www.thepaddocksurgery.co.uk Sure Start 01924 325334 Carers’ Gateway 01484 226050 Gateway to Care 01484 414933 Contraception & Sexual Health 030 3330 9141 (Social Services) Services Citizens Advice Bureau 0844 8487970 Young Carers’ Service 01924 492183 Patient Advice & Liaison 0800 0525270 Victim Support 0845 3030900 Service—PALS 32 Dec 2019 Contents Page Some useful points worth remembering: General information 3 When you attend morning surgery you need to book in with Appointments 4 the receptionist on arrival. When the surgery is busy if you Emergencies 6 ask the receptionist she will give you an indication of the Our Team 7 length of time you may have to wait before seeing a doctor. In these circumstances you may wish to leave the surgery Clinics and Services 7/8 and return at a later time. When you return you must Home Visits/Telephone Advice/Out of Hours 8 advise the receptionist that you are on the premises. Repeat Prescriptions 9 We do not accept telephone requests to book appointment slots at morning surgery. Suggestions/Complaints/Disabled Access 9/10 Telephone advice from the doctor can be obtained by Self Help for Common Problems 11/12/13 contacting the surgery. It would be helpful to give the On-line services/ Named GP 14/15 receptionist as much information as possible and a doctor will contact you after morning surgery has ended. Self referral services 16/17 Childhood Immunisation Schedule/Pharmacy help 18/19 If you need an interpreter present during your appointment please let us know. Patients’ Charter 20 Patient Advice & Liaison Service (PALS) 21 If you need to cancel your appointment you can text ‘cancel’ in reply to the appointment reminder you received Expert Patient Programme 21 Carers Count / MEND/Health Trainers 22 If you need an NHS Dentist please call 111. Practice Area/Useful contact numbers 24 Please switch off mobile phones whilst you are in the building. 2 31 Patients’ Charter Welcome to The Paddock Surgery Practice - Our responsibilities Patients - Your responsibilities We are delighted that you have chosen The Paddock Surgery for your You have the right to see the doctor of Please attend for your appointment or healthcare needs. The aim of this practice is to provide you and your family your choice within the practice, please give adequate notice of cancellation so with the best possible health advice and treatment at all times. inform reception. However we cannot that the appointment can be given to guarantee you will be able to see this someone else. The Surgery has an unlimited partnership of three male doctors, Dr. Robinson, doctor the same day Dr. Ghafoor and Dr. Tai. The doctors are supported by two female Advanced A routine appointment will be available Please treat practice staff and other staff Nurse Practitioners, Lisa Wydell and Wendy Duarri within 24 hours. with respect They provide General Medical Services (GMS) under the terms of the NHS An emergency appointment will be Please attend the surgery if possible as GMS contract. available the same day (excluding week- this gives the best opportunity for ends and Bank Holidays) subject to prior diagnosis and treatment. The practice is a member of NHS North Kirklees Clinical Commissioning assessment by the GP Group and Curo Federation. When the need arises, a home visit will be Please request home visits before 10am. provided on the same day (provided the The practice is also part of Dewsbury & Thornhill Primary Care Network. This request is made before 10am). is a partnership of 7 GP practices who are working together to improve Emergency visits will be provided the same day. patient care and create positive change in our communities. The network is run by our member practices: Savile Town Medical Centre, Thornhill Lees We will treat patients in a pleasant Help us maintain our records by providing Surgery, The Paddock Surgery, The Albion Mount Medical Practice, The Sidings manner. us with up to date information e.g. telephone number/change of address Healthcare Centre, Healds Road Surgery and Windsor Medical Centre. By combining our expertise we have a stronger voice to meet future demands and improve outcomes for all. Suggestions/complaints can be Listen to the advice given and ask if you Care Quality Commission directed to the Practice Manager, Karen are unclear about the information given Frank, or to any of the partners. The practice is registered with the Care Quality Commission: [email protected] Tel. 03000616161 Patients have a right to confidentiality and Call the surgery for an appointment rather we will respect this at all times. than attending A&E, unless life is at risk Patient Participation If you are aged 75 years or over, the Be patient at busy times. If the clinic is Paddock Patient Group—Patients Helping Patients practice is obliged to provide an running late, remember it might be you annual GP consultation (or home visit if that needs the extra time on your next If you are interested in joining our patient group please contact the Chair June clinically appropriate) if you request it. visit. Goodson-Moore at [email protected] If you are aged 16 –74, the practice is obliged to provide you with a GP If you cannot attend meetings you can still be part of the virtual group if you are consultation if you have not attended the practice within the last 3 years happy to be contacted via e-mail. Again just contact June on the above email ad- dress. 30 3 Training Flu Vaccination We close at 1pm on the third Tuesday of the month for protected learning time. Flu vaccination is recommended for everyone with: When the surgery is closed at these times and your call cannot wait until the following day then you can call 111. Calls are free from landlines and mobile Asthma or Chronic Respiratory Disease; Diabetes, Heart disease; phones. If the matter is life threatening then please call 999. Kidney disease; Chronic liver disease; Spleen removed Immunosuppression due to disease or treatment Telephone calls to the practice are recorded for training purposes. People who are the main carer for an elderly or disabled person whose How to make an appointment welfare may be at risk if the carer falls ill. We open the doors to the surgery at 8.20am and close at 6.30pm Also everyone aged 65 years and over and those living in long stay residential care homes Morning surgeries Are between 8.30am and 10.30am and are ‘walk-in’ where no Pneumonia Vaccination appointment is needed. You will still need to book in with the Pneumonia vaccination is currently recommended for anyone aged 65 or receptionist on arrival and she will allocate you a time slot to see the Doctor/ over who has not already been vaccinated and can be given at any time Advanced Nurse Practitioner (ANP). In these circumstances you may wish to of the year. It is also recommended for those under the age of 65 if they leave the surgery and return at the pre-advised time. When you return you have the conditions already listed opposite. must advise the receptionist that you are on the premises. Depending on the circumstances we accept telephone requests to book Shingles morning appointment slots with Wendy one of our ANPs. These A vaccine to prevent shingles, a common, painful skin disease is available appointments are also available online. on the NHS to people in their 70s. The workload has to be evenly distributed, so all clinicians have a fixed The shingles vaccine is given as a single injection into the upper arm. number of appointment slots in the morning. They are not pre-bookable. Unlike the flu jab, you'll only need to have the vaccination once and you We will always try and enable a patient to see the doctor of their choice but can have it at any time of the year. if the demand for one particular doctor is high then this is not possible. The shingles vaccine is expected to reduce your risk of getting shingles. If There are occasions when a small number of slots may have to be pre- you do go on to have the disease, your symptoms may be milder and the booked, for example a frail or dependant patient who has to make prior illness shorter. transport arrangements or a patient requiring an intervention that only one People in their 70’s born on or after 2 September 1942 and those aged particular clinician can provide. These are kept to a minimum wherever 78 or 79 years are eligible for shingles vaccination possible. The clinicians work on the following mornings: Mondays: Dr Ghafoor, Dr Robinson or Dr Tai & Lisa Wydell Tuesdays: Dr Ghafoor, Dr Robinson, Lisa Wydell & Wendy Duarri Wednesdays: Dr Robinson, Dr Tai, Lisa Wydell & Wendy Duarri Thursdays: Dr Robinson or Dr Ghafoor, Dr Tai & Wendy Duarri Fridays: Dr Ghafoor, Dr Tai & Wendy Duarri 29 4 Vaccinations Evening surgeries Are by appointment only.