Annual Report 2019-20 PASSION We inspire and influence by bringing pride, care and commitment to our work. Contents

INNOVATION We seek creative ways to achieve goals and turn ideas into reality by promoting a culture of learning and improving.

President and Chief Executive’s report...... 2 Board members and governance...... 4

RESPECT Zoos SA purpose and aspiration...... 8 We respect individuals’ values and encourage Year in review: Key numbers...... 10 a culture of collaboration, diversity, listening and trust. Year in review: Finance snapshot...... 12 Saving species inside our gates...... 14 Leading the way in animal care and research...... 18 Conservation projects beyond our gates...... 20 EFFECTIVENESS Connecting visitors with nature...... 22 We are accountable, focus on clearly defined goals and work as a team to turn words Connecting children with nature...... 24 into action. Educating the conservationists of tomorrow...... 26 Visitor experience and events...... 28 Connection to country and culture...... 30

ENGAGEMENT Inspiring visitation and influencing change...... 32 We create experiences and connections that Fundraising to make a difference...... 34 make a positive difference. Growing our membership base...... 36 An advancing organisation...... 38 Innovation and information technology...... 40 Our volunteers...... 42 Working ethically and sustainably...... 44 Transforming our facilities...... 46 Wild Africa and Monarto Safari Park’s expansion plans...... 48 Financial statements...... 50 Appendices...... 56

Photograph by Geoff Brooks Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 1 President and Chief Executive’s report

It’s safe to say 2019-2020 was not what we were expecting. Just as we started to rebuild after the worst bushfire season in Australian history, COVID-19 hit Australia and brought life as we knew it to a halt.

Adelaide Zoo and Monarto Safari Park Regardless of the evolving challenges were forced to close their gates in created by a global pandemic, we have March, the first time in our 137-year not, and will not, waiver from our history that we’ve been closed for more urgent purpose – to connect people than one day. It was incredibly difficult, with nature and save species from but undoubtedly the right thing to do in extinction – we just have to become the circumstances. even more innovative and agile.

Our immediate focus was securing Necessity has always been the mother ongoing funding to support our core of invention and amid the challenges operations and ensure the longer- and uncertainty COVID-19 as a term viability of Zoos SA. Despite crisis has presented us, there’s been the mandated closure and restricted unprecedented innovation and plenty of operations, we were unable to achievements that deserve recognition significantly reduce our operating and reflection. costs. Global pandemic or not, our amazing animals need to be fed and cared for and our sites still need to be maintained. The impact of closing and then reopening with capacity restrictions has had an obvious impact on our direct cash revenue, particularly from admissions, education, catering, retail sales, events, visitor experiences and donations.

2 Photograph by Dan Schultz Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 3 Below are some of the innovations and achievements across our sites:

In 2019-20, Zoos SA continued to support 13 conservation projects in Australia and provided financial support to 12 field projects internationally across Africa, China, South East Asia and the Solomon Islands. We should be proud of this continued commitment to conservation.

Thanks to funding support from the Australian Government and Prague Zoo we were able to play a key role in treating bushfire-affected wildlife, and also support the long-term rehabilitation process in Cudlee Creek and Kangaroo Island. While this annual report reflects on As we continue to adapt to COVID-19 A ‘We’re bringing the zoo to you’ campaign was launched during our closure, our achievements in the past twelve and green shoots of recovery (hopefully) connecting an additional 446,360 people with nature through Facebook Lives months, it’s important to look ahead. emerge, we’d like to put on record which replicated the traditional keeper talks and ever-present exhibit live streams. We need to remain optimistic and our sincere thanks to the amazing The landing page recorded over 91,114 page views since its launch and became the agile within the current climate and be staff of Zoos SA who have risen to most visited page on Zoos SA’s website. prepared for any eventuality. Our board every challenge that this pandemic has and leadership team have identified the created with flexibility, humour and an At Adelaide Zoo, key accomplishments include the expansion of the Nature’s following key priorities for the future: absolute commitment to our purpose. Playground area and the launch of the new Variety Children’s Zoo. To coincide with We also thank our board members for the launch, we welcomed 1,864 new founding Variety Children’s Zoo members. • COVID safety and management their dedication to Zoos SA over the plans past year and our incredible volunteers, Another key milestone was the extension to the lease of Giant Pandas Wang Financial sustainability and cash members, corporate partners and Wang and Fu Ni from the China Wildlife Conservation Association after the South • management supporters for their continued trust Australian Government committed the funds to extend the lease to keep Giant Systems – with monthly membership and support. Pandas in Adelaide for another five years. • payment option as high priority Continued implementation of our At Monarto Safari Park, we were delighted to secure $15.8 million in funding from Julieann Riedstra Elaine Bensted • Master Plan to maintain momentum the Australian Government and South Australian Government to construct a new President Chief Executive, even in challenging budgets: state-of-the-art Visitor Centre. Zoos SA the new Visitor Centre precinct Plans to develop onsite accommodation at Monarto Safari Park were also brought • for Monarto Safari Park; to life. In September, we announced a private investor will build and operate a five- developing Wild Africa precinct star luxury resort and glamping facilities as part of a multi-million-dollar expansion. • (accommodation with our partner; lemurs) Other projects at Monarto Safari Park continued to gather steam including Black rhino expansion the completion of a major rhino quarantine facility as part of The Australian • (external funding) Rhino Project. starting relocation works • for Food Store and Works at We also continued to welcome life members to our wild family with life Adelaide Zoo membership income up by 15.2% in 2019-20. planning for Komodos, Water It’s clear extinction stops for nothing and neither will we. Species and their habitats • play at Adelaide Zoo face ever greater threats at the hands of humans and nature. Despite challenges, we Development of key initiatives as continue to focus on delivering conservation efforts that provide short and long- • part of our next EBA (rostering and term solutions for the recovery and safeguarding of a number of different species classification structure) and habitats. Sponsors and donors priority list • Membership conversion strategy • Conservation strategy review • Implement projects from bushfire • grants

4 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 5 In line with the rules of the society, Zoos SA is governed by a volunteer board with members donating their time and professional expertise. Board members are responsible for the performance of the incorporated association. The board draws on and Board applies relevant corporate governance principles and practices, has approved a charter and ensures conflicts of interest are considered at every meeting. Day-to-day management of the business is delegated by the board BILL SPURR AO PROF CAROL TILT members to the Chief Executive and senior management team, Bill has had an extensive career in Carol is a Professor of Accounting at with quarterly performance reports provided to the the tourism, hospitality and event the University of South Australia and a and board from the Chief Executive. industries in South Australia. Bill was Fellow of CPA Australia. the former Chief Executive Officer of Carol is a life member who is SA Tourism Commission and currently passionate about conservation and is a chairs the Board of Adelaide Venue member of several environmental and governance Management Corporation. animal welfare groups. Zoos SA Board Members

JULIEANN RIEDSTRA DAVID SANDERS KATE THIELE PROF KRIS HELGEN PRESIDENT David is a partner in the Adelaide Kate is the Founding Director of Klarity Kris is an expert in mammalian Julieann is the Chief Operating Officer of the assurance practice of Ernst & Young and has more than 10 years of board evolution and conservation and serves Department for Education. Julieann is a Fellow and is a qualified chartered accountant and executive experience. as the Chief Scientist of the Australian of Certified Professional Accountants (CPA) and registered company auditor. Her experience in the not-for-profit Museum in Sydney. Kris was also the Australia and a Graduate of the Australian David is a life member and his family sector and governance brings valuable curator in charge of mammals at the Institute of Company Directors (AICD). have been members of the zoo for skills to the board. Smithsonian from 2008 to 2017. Julieann has been a life member since 2008. many years.

DENNIS MUTTON ROD BUCHECKER DR SUSIE ROBINSON KATE HARTWIG VICE PRESIDENT BOARD SECRETARY/ Rod is Chair of TEC 30 for The Susie is the Executive Director of the PUBLIC OFFICER Dennis is an independent consultant in the Executive Connection, the world’s Australian Plant Phenomics Facility, fields of natural resource management, primary largest CEO network. He is a one of Australia’s nationally designated Kate has had a long career in not-for- industries, regional growth initiatives and recognised executive mentor and research infrastructures. She has profit organisations, having been CEO leadership development. He is a fellow of the business coach, specialising in worked in government and university of a range of industry, professional AICD and holds a range of board directorships leadership development and helping sectors in the UK and Australia, and and charitable organisations in in government, business and not-for- companies find the focus they need has significant corporate governance Adelaide, Sydney and Melbourne. She profit organisations. to succeed. experience. Trained in the sciences and was appointed as the Zoos SA Board business management, she holds a Secretary and Public Officer in 2013. PhD from Cambridge University.

6 Photograph by Lib Olds Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 7 Board Meeting Attendance 2019 - 2020 NUMBER OF NUMBER OF MEETINGS ELIGIBLE MEETINGS BOARD MEMBER POSITION HELD TO ATTEND ATTENDED COMMENTS

Julieann Riedstra President 13 12 Commenced as President 21/11/19

Dennis Mutton Vice President 13 13 Commenced as Vice President 21/11/19

David Sanders Board member 13 10 Board member 21/11/19

Carol Tilt Board member 13 13

Susie Robinson Board member 13 11

Kris Helgen Board member 13 11

Kate Thiele Board appointed member 13 12 Commenced 22/11/19

Rod Buchecker Board appointed member 13 11

Bill Spurr AO Board appointed member 13 10 Retired 28/8/18

This is a higher number of board meetings than previous years as the board held fortnightly meetings between March and June to receive updates regarding the impacts of COVID-19. Finance and Audit Sub-Committee Attendance NUMBERS OF NUMBER OF MEETINGS ELIGIBLE MEETINGS BOARD MEMBER POSITION HELD TO ATTEND ATTENDED COMMENTS

Dennis Mutton Chair 12 12 Commenced as Chair 23/11/17

David Sanders Committee member 12 11

Julieann Riedstra Committee member 12 10

Gavin Bates External member 12 11 Commenced 31/5/18

As per the Rules of the Society (11.1.1), the board may co-opt external expertise for membership of the Finance and Audit Committee. Mr Bates is a member of the Society and was co-opted as a member of the Finance and Audit Committee on 31 May 2018. Risk and Governance Sub-Committee Attendance NUMBERS OF NUMBER OF MEETINGS ELIGIBLE MEETINGS BOARD MEMBER POSITION HELD TO ATTEND ATTENDED COMMENTS

Kate Thiele Chair 2 2 Last meeting 21/11/19

Kate Hartwig Committee member 4 4 Commenced 19/3/14

David Sanders Committee member 2 1 Last meeting 21/11/19

Rod Buchecker Chair 4 3 Commenced 1/12/17 Commenced as Chair 17/3/20

Susie Robinson Committee member 2 2 Commenced 17/3/20

Julieann Riedstra Committee member 3* 2 Commenced 21/11/19

*Attended meeting in November 2019 as an observer

8 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 9 Zoos SA purpose and aspiration Our purpose is to connect people with nature and save species from extinction. Our aspiration is to lead and inspire conservation action to support global biodiversity.

Our business Five-Year As set out in Zoos SA’s Strategic Plan 2017-2022, the organisation has Business Plan four primary goals and a series of broad strategies to achieve them. This financial year, Zoos SA tracked The five-year business plan builds on the strategic plan. and reported progress against a set of activities outlined in its business plan. STRATEGIC PLAN This plan is guided by our strategic plan and the activities span all areas of the Connect people with nature: engage, GOAL organisation. Some of the tasks were 1 inform and inspire people to act not able to be progressed as we had hoped due to the business interruption Save species from extinction: caused by COVID-19. Out of a total GOAL 2 conservation, wildlife health and research of 60 individual tasks detailed in the business plan, 35 were completed, 24 partially completed and one Work in an ethical and sustainable manner, GOAL not completed. 3 influencing others to follow our example

GOAL Grow a sound and advancing organisation, 4 applying an innovative business approach

10 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 11 Year in review Key numbers

1.4 million website visits and sessions MILLION field projects internationally across people visited Africa, China, South 414,207 Adelaide Zoo and 12 East Asia and the Monarto Safari Park Solomon Islands followers on social supported media (Facebook, 203,434 Instagram, LinkedIn, people connected Twitter and Youtube) with nature through animals were born OVER our virtual keeper 489 during 2019-2020 446,360 talks during the COVID-19 closure employees across local and 250 both sites 25 international conservation projects 89 Adelaide Zoo closed supported DAYS due to COVID-19

conservation registered volunteers 13 projects in Australia 420 across both sites supported Monarto Safari 96 Park closed due to DAYS COVID-19

$19.1 in free media During our closure, coverage attracted 3,705 life members we extended 39,500 MILLION memberships across 39,500 17,200 households, adding an average of 120 days to each membership OVER 45,000 annual members

12 Photograph by Geoff Brooks Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 13 We received bequest income of for ongoing development of our Wild $269,000 and corporate support from Africa precinct. We continue to invest in in-kind contributions and sponsorships maintenance and improvement capital, was significant at $1,407,000. The balancing the need for maintenance strong level of ongoing corporate investment with the requirement to Year in support is particularly pleasing given the invest in new and exciting facilities. difficult corporate sponsorship market. We budget for capital investment Donations income amounted to each year, and where additional funds review $677,000, with $293,000 of this being become available during the year, used to support capital investment. This we assess how these funds are best Finance snapshot enabled us to fund several projects, applied. Additional unbudgeted funding and to continue our investment in received during the year allowed us to our Wild Africa precinct and Lemur increase our capital investment above walkthrough exhibit. our budget by $2,079,000. 2019-20 was an extremely We were in receipt of JobKeeper challenging year for Zoos SA. support as provided by the Federal We completed the sale of a portion Our investment portfolio continues to Although we can report a net Government, with the first round of land at Monarto Safari Park, to our provide good returns with dividends of of financial support in place until 27 accommodation development partner. $21,000. surplus of $1,301,000, this is September 2020. In addition to this, in This land will be the site of an 80-room The ANZ debt was reduced by due primarily to a gain of sale the final quarter of 2019-20 we were resort, which is to be constructed by Mr $850,000, with a balance at 30th June of land at Monarto Safari Park. also a beneficiary of financial support Gerry Ryan OAM. The sale proceeds will of $3.4 million. We have budgeted to After adjusting for this gain, from Austrade, through a support allow us to continue investment in our reduce this debt by $850,000 during we report an operating deficit package initiated by the Zoo and Wild Africa precinct, which will include 2020-21. of $649,000. Aquarium Association. the largest safari experience outside of Africa. Operating income, after excluding the In updating our rolling 5-Year Business On 11 March 2020, the World Health Plan, we have prepared forward gain on sale of land, the JobKeeper Operating expenditure proved Organisation declared a global estimates that enable reduction of allowance, and the AusTrade funding, challenging to control, resulting in an pandemic due to the outbreak of a our ANZ loan from within our annual was approximately 12% less than 2018- increased focus on activity and expense novel corona virus responsible for operating budget. The repayment 19, with operating expenses decreasing management. Following our closure in the spread of COVID-19. As a result, schedule is regularly discussed with ANZ slightly on 2018-19. March, we restricted spending to only Adelaide Zoo and Monarto Safari Park and the State Government. that which was essential. were closed on the 25 March, when the In addition to the challenges presented South Australian government-mandated by COVID-19 during the last quarter Salaries and wage costs increased by closure was announced. of 2019-20, we faced several cost 6% due primarily to planned increases in Key achievements: Retained all employees despite challenges during the year, including safety roles and maintenance activities. Despite the mandated closure and COVID-19 disruption utilities, feed, and staff cost increases. restricted operations, we have been Other cost increases to note include Completed land sale at Monarto unable to significantly reduce our Total admissions amounted to just over an increase in animal care costs by Safari Park operating costs. This is largely due 414,000 visitors for the year, a 33.2% 11% due to an increase in food costs Commenced planning and development to the fixed costs of maintaining our reduction on 2018-19. Admission and a 27% increase in utilities costs of Monarto Safari Park Visitor Centre sites and ensuring the welfare of our income was reduced when compared to due primarily to increased usage and Over $3.7m invested in capital animal collection. 2018-19 by 25%, following our closure purchase price. of both sites in late March. Reduced Maintained contracted debt repayments The impact of closing and then admissions also resulted in reductions to We have taken into account many of Controlled cash flow reopening with capacity restrictions to the cost increases seen in 2019-20 experience and catering income. Maintenance and development capital daily visitation has the obvious impact when building our 2020-21 budget, expenditure in line with previous years, on direct cash revenue from admissions We saw a reduction in membership and are confident we can manage to with additional investment supported by (including education), catering, retail income of 23%, which was due this budget. unbudgeted donation funds. sales, events, visitor experiences predominately to the freezing of and donations. income recognition for prepaid annual We invested $3,780,000 in capital memberships during our closure. during 2019-20 ($2,481,000 in 2018- We continue to work closely with 19). Of this $836,000 was for the new the South Australian Department Tours and events income reduced by Variety Children’s Zoo at Adelaide of Treasury and Finance, and the 30%, due to lost revenue from animal Zoo, $442,000 was to commence Department for Environment and Water experiences, events, and functions. development of our Monarto Safari and are grateful for the temporary Park Visitor Centre, and $1,224,000 was funding support provided to date.

14 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 15 DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and inspire people to act.

Throughout 2019, Adelaide Zoo hosted hundreds of behind-the-scenes tours and Brief Animal Encounters. These personal interactions between zoo staff and visitors Saving species provided an exceptional opportunity for keepers to convey their passion for the animals within their care as well as the conservation needs of the animals’ wild counterparts. With the advance of the COVID-19 pandemic in early 2020 and the subsequent temporary closure of the zoo, our members and the general public inside our gates were provided dozens of opportunities to engage with our animals and animal care staff via live streams on social media. This new communication process created more opportunities for remote engagement with our visitors and supporters, and gave us the ability to spread awareness about conservation regardless of the level of public access to our site. Adelaide Zoo Goal 2 Save species from extinction: conservation, wildlife health and research. From snakes and lions to monkeys and birds, Adelaide Zoo is Adelaide Zoo had a successful season breeding a number of endangered species proudly home to over 2,500 animals who represent more than including Western Swamp Tortoises, Orange-bellied Parrots, Greater Stick-nest Rats 250 species. and Greater Bilbies. Western Swamp Tortoises and Orange-bellied Parrots are listed as critically endangered by the Australian Government and International Union of The last twelve months has seen a A milestone event for Adelaide Zoo the Conservation of Nature and are part of multi-institutional collaborative recovery significant number of important animal was realised this year as we led the programs. Many of these animals have already been introduced to the wild as part births and arrivals, as well as many importation of Komodo Dragons into of carefully-managed breed-and-release programs. exciting changes at Adelaide Zoo. the Australasian region. Adelaide Zoo organised the international transfers Goal 3 Work in an ethical and sustainable manner influencing others to follow Over 40 per cent of the species housed and quarantined the animals on site, our example. at Adelaide Zoo are threatened with a significant event for Australasia and At Adelaide Zoo, animal welfare is our number one priority. Every animal enclosure extinction in the wild. This makes the Adelaide Zoo as a regional leader. In across our site was tested using the multi-dimensional Five Domains model of large number of births of critically- addition, Adelaide Zoo led the rescue animal welfare and corresponding survey tool. A number of issues highlighted endangered animals an incredible of 24 Radiated Tortoises, which were during the survey process have been alleviated through the renovation of exhibits achievement, marking vital contributions quarantined and cared for until they (mentioned below) and others are planned for correction within the next 12 to the breeding programs working to could be homed by other zoological months. Adelaide Zoo has continued to find more sustainable husbandry techniques save their species. institutions throughout the region in and advanced the nutrition of the animals by continual revision of their diets. Adelaide Zoo was fortunate to welcome early 2020. Goal 4 Grow a sound and advancing organisation, applying an innovative the arrival of many new animals into Throughout the last year, Adelaide business approach. its collection during the last 12 months Zoo has both transported and received including Arturo the male South a wide range of animals as part our Keeping staff were able to participate in a range of development opportunities American Tapir to pair with our females, ongoing population sustainability and including field work, mental health sessions, first aid and emergency training, some Fat-tailed Dunnarts placed on breeding efforts with other zoos in the animal transports and conference attendances. display in the Nocturnal House and region. Amongst others, these transfers a Fennec Fox to join a companion in have included Cotton-top Tamarins, Further, a number of significant exhibit renovations were undertaken during the our small carnivore precinct. We also Golden Lion Tamarins, Little Penguins, last 12 months, some of which were facilitated by the temporary closure of the zoo. welcomed three female Black-and-white Quokkas, Regent Honeyeaters, Significant exhibit renovations included the sea lion, giraffe, meerkat and wombat Colobus monkeys from France, a new Red-tailed Black Cockatoos, Yellow- exhibits. These renovations were made possible through the support of some cohort of seahorses from Victoria and tailed Black Cockatoos, Noisy Pittas, generous gifts and the volunteer representative group. a rescued Australian Pelican from the Peaceful Doves, Sun Conures and Little Internal structural changes within the Curatorial Department—along with Australian Marine Wildlife Research Pied Cormorants. and Rescue Organisation. Two Asian professional development, mentoring and performance management—has made Small-clawed Otter pups were born significant progress in building a more resilient organisation with appropriate during 2020, bringing—in combination succession planning and an improved working culture. with our yearlings from 2019—our otter troop to six.

16 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 17 DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and inspire people to act.

With the closure of the park, Monarto Safari Park staff found new ways to connect with our visitors and global community with live streaming of our chimp troop and male Southern White Rhino Ibutho. We also presented numerous Facebook Monarto Safari Park and Instagram Lives detailing many of our species, their As over 70% of the species that call Monarto Safari Park home husbandry and in-situ conservation efforts.

are threatened with extinction in the wild, it makes our mission Goal 2 Save species from extinction: conservation, wildlife of saving them more important than ever and we’re proud to health and research. have welcomed births of over a dozen different species during the past year. Monarto Safari Park again successfully bred many species this year, a number of which will be released into the wild, Monarto Safari Park successfully pride and African Painted Dog pack. including Greater Stick-nest Rats, Tasmanian Devils, Greater contributed to breeding programs We saw four African Lion cubs born, Bilbies, Brush-tailed Bettongs, African Lions, Chimpanzees, for many animals during the 2019-20 the first in many years, as well as the Giraffe, Zebra, Nyala, Scimitar-horned Oryx, Ostrich, Western financial year, including the addition arrival of two female Giraffe calves, one Swamp Tortoises and Yellow-footed Rock-wallabies. of two significant native programs, of which was hand-raised and is now Goal 3 Work in an ethical and sustainable manner influencing Greater Stick-nest Rats and the critically at Adelaide Zoo. Our other ungulates others to follow our example. endangered Plains Wanderer. Both species didn’t disappoint with about these programs involve breeding for three-dozen Blackbuck and Barbary Our closure during the COVID-19 pandemic saw the ability release to bolster wild populations, Sheep welcomed, three Nyala and to improve many habitats including our lion, cheetah, and with over 20 Greater Stick-nest Rat three Plains Zebra calves born to their wallaby exhibits with improved climbing and perching pups produced thus far. Our new respective breeding herds as well as ‘furniture’, birthing dens for our African painted dog pack Plains Wanderer program saw the nine Scimitar-horned Oryx calves, which and improved pasture management for many of our ungulate completion of purpose-built aviaries and are now considered regionally extinct in species both on and off exhibit. In addition, many projects for the arrival of six birds. In other native the wild. Finally, our Chimpanzee troop the year provided improved shade and cooling for our staff, conservation news, Greater Bilbies bred welcomed the birth of another female visitors and animals during the warmer months. here were part of a regional program infant, giving us 12 chimps in total. release at both Mallee Cliffs, NSW and Goal 4 Grow a sound and advancing organisation, applying With the unprecedented closure of the Currawinya, QLD. We also continued an innovative business approach. park due to the COVID-19 pandemic, our many other Australian native fauna our keepers were faced with a differing Keeping staff were able to participate in a range of programs producing Tammar Wallaby schedule and more time on their hands development opportunities including field work, first and Yellow-footed Rock Wallaby joeys, which allowed them to work on many aid training, emergency training, animal transports, Brush-tailed Bettongs, Western Swamp in-house projects to improve the welfare an organisation-wide animal welfare course and Tortoise eggs and our most successful of our animals by developing and conference attendance. year ever for Tasmanian Devils with 11 providing more varied exhibit structures joeys born. and enrichment. Our exotic animal programs had some significant achievements as well with successful introductions in our lion

18 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 19 DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: Goal 3 Work in an ethical and engage, inform and inspire people sustainable manner influencing others to act. to follow our example. Leading The AHD have been involved in The AHD was once again active on the a number of community support wildlife ethics committee, including the programs, including supporting Ronald development of online ethics training for the McDonald House through visitations field researchers involved with wildlife. from the Women’s & Children’s way in AHD hosted the quarantine of a multi- Hospital. More regularly, our interactive viewing area continues to develop institutional import of Komodo Dragons and showcase our activities to the to supplement genetics of this species animal care visiting public. within the region. We delivered a presentation during There has been significant student and National Science Week 2019 that supervision, including numerous promoted the research spectrum extramural placements, vet-nurse research available with Zoos SA, from citizen placements through TAFE, Clinical science projects through to advanced Research and Honours Project level research. supervision, lectures and practicals in veterinary clinical skills, and providing Our Animal Health Department (AHD) is responsible for looking Goal 2 Save species from extinction: caseload for rotation and elective after the health of over 3,000 animals that call both Adelaide conservation, wildlife health veterinary students. and research. Zoo and Monarto Safari Park home. Goal 4 Grow a sound and advancing A number of articles by AHD staff were organisation, applying an innovative As well as this, the AHD also functions caseload, we supported the hand published, with more papers submitted business approach. as a critical hub for zoological research rearing of a mismothered giraffe calf. and currently in the peer-review process. while attending to hundreds of wildlife The majority of our elective caseload We continue to cultivate clinical emergency cases brought in by wildlife was taken up by the need to respond to The AHD was heavily involved with field partnerships that enable us to undertake organisations, government agencies and summer heat-stress and then bushfire projects to monitor and respond to our core duties with the prominent ones the general public each year. events. The latter activities were animal health concerns in New Zealand being in the Vet School (clinical support, reduced due to COVID-19 precautions. (Kakapo with Aspergillus infections), anaesthetics and diagnostic imaging), Key financial year highlights include our and locally with heat-stressed Grey Pathology, Ophthalmology, Behaviour current AHD volunteer group winning Finally, Zoos SA’s Animal Welfare and Headed Flying Foxes, Southern Hairy- and Dental services. the South Australian Unsung Hero Ethics Committee met twice during the nosed Wombat population monitoring category during National Science Week financial year, with discussions including and attending to bushfire victims on The AHD have found innovative ways 2019 and Dr David Schultz (past senior animal health, exhibit designs and Kangaroo Island and in the Mount Lofty to expand and refresh our equipment veterinarian) being awarded an Order upgrades and welfare audit results and Ranges. We also had input into Disease inventory, and have taken onboard of Australia (Member) in the Queen’s tools, further cementing our position as Risk Assessments for a translocation opportunities to utilise industry Birthday Honours list. On the clinical a leader in the animal welfare space. with a partner NGO, with staff assisting improvements in record keeping. with a Bridled Nail-tailed Wallaby We continue to have close ties with relocation from Queensland to NSW. many external agencies including AHD also conducted numerous Wildlife Health Australia, where we small-scale in-house clinical research hosted the SA meeting recently, projects such as precise and systematic which brings together wildlife health morphometric measurements on the professionals from across the state. endangered Radiated Tortoise.

20 Photograph by Di Hakoff Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 21 Conservation

DELIVERING ON OUR BUSINESS GOALS: projects beyond Goal 1 Connect people with nature: engage, inform and inspire people to act. our gates We work closely with local community, Our conservation team proudly participates in wildlife such as in the South East and Murray Darling. Community engagement is also conservation projects and initiatives that ensure the long-term vital to our international Conservation security of species. We have been working hard to protect Priorities, from supporting alternative habitat and the species in them: across Australia, we’ve livelihoods in Kenya (Sera Conservancy) supported our 13 conservation priorities and we’ve continued through the sale of their bead products, our support for ecosystems around the world through our 12 to community awareness campaigns international priorities across Africa, China, South East Asia and and education in the Solomon Islands the Solomon Islands. (Tetepare) and Sierra Leone (Tacugama). Goal 2 Save species from extinction: In terms of key highlights, we’re proud We have secured Commonwealth conservation, wildlife health to have revegetated over 45 hectares of funding to expand our threatened and research. vital habitat for the endangered South- species holding capacity and to continue eastern Red-tailed Black-Cockatoo in support post-bushfire species recovery We’re proud to protect many habitats the 2019-20 financial year, with our efforts, such as working with the and the species in them. Across Aboriginal Learning on Country team Kangaroo Island Dunnart. Australia and the world, we’ve again helping on-ground. We were supported our 25 Conservation Our international partners have been thrilled to complete our largest aviary Priorities. We’ve been working closely working hard to minimise the impacts of facility yet and commence our Plains with recovery teams and our partners to COVID-19 on their conservation work. Wanderer conservation program. work through COVID-19 challenges. For instance, in Sierra Leone, many of The aviary has 30 pens, extends over the Tacugama staff stayed on site to 115m in length and, despite COVID-19 Goal 4 Grow a sound and advancing care for Chimpanzees whilst under challenges, now houses six Plains organisation, applying an innovative lock down conditions, sacrificing their Wanderers. There are less than 1,000 of business approach. livelihoods and family for this precious these critically endangered birds left. species. Or the Giraffe Conservation We are continuing to expand our New breeding programs have Foundation’s education team, who conservation breeding programs. commenced including Greater Stick- focused their efforts on supporting Our new Plains Wanderer facility is nest Rats in partnership with Australian teachers while schools were closed, and a key milestone and critical for the Wildlife Conservancy. The pups bred as who’s newly self-taught video skills have captive breeding program. We rapidly part of the program will be reintroduced allowed their environmental outreach responded to the bushfire crisis and to Mallee Cliffs National Park in NSW. to continue in the community. In these will continue to actively support extraordinary times, we’re really proud conservation efforts for Kangaroo We have been heavily involved in of our partners’ incredible strength Island’s threatened species. bushfire recovery and support both and resilience. on-ground work, and as a part of state and national planning efforts. Zoos SA’s veterinary team spent over three months caring for hundreds of animals that were injured in the fires on Kangaroo Island.

22 Photograph by Tom Hunt Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 23 Connecting

DELIVERING ON OUR BUSINESS GOALS: visitors with Goal 1 Connect people with nature: engage, inform and inspire people to act.

nature Due to the COVID-19 closure, all We welcomed nearly 298,000 visitors to Adelaide Zoo and just experiences were cancelled from March and reduced offering of Lions 360 and over 116,000 visitors to Monarto Safari Park in 2019-20. Giraffe Safari was implemented on This engagement with the community of the experiences to avoid the main re-opening at the end of June. Travel is a powerful catalyst for conservation heat of the day and still enable the site restrictions relating to COVID-19 have change and promotes pro-conservation to function on what would have been halted the interstate and international attitudes to hundreds of thousands previously closed days. The change of tourism markets. However, through the of visitors. Research says that 89% of hours was complemented by a range broad range of experiences and special people who visit zoos plan to make a of cooling improvements at viewing events offered across Adelaide Zoo conscious effort to do things to help platforms, the visitor centre and bus and Monarto Safari Park as part of the conserve the environment after they’ve stops to improve the comfort level of annual calendar of events, as well as the visited. As a conservation charity that visitors on those days. The change of daily animal experiences, we were still exists to connect people with nature hours operated from 1 December to able to connect and engage with tens and save species from extinction, we the end of February and were a great of thousands of our visitors outside the believe our role as educators is more success. Monarto continued to close closure period. important than ever – getting visitors on days of Catastrophic fire danger to Goal 4 Grow a sound and advancing into the zoo is our most powerful tool ensure the safety of the community, organisation, applying an innovative to do this. staff, animals and visitors. business approach. Total visitation to Adelaide Zoo and TOTAL ATTENDANCES* We continued to build on the range of Monarto Safari Park was 414,207 experiences available by broadening visitors. This was a 33.2% reduction MONARTO SAFARI PARK 2019-20 2018-19 VARIANCE our visitor markets and partnering with on the previous year largely due to the Admissions 74,545 93,740 -25.7% other tour operators, but unfortunately closure of both sites for three months as Education 8,282 13,162 -58.9% the growth of this has been either a result of the COVID-19 pandemic. considerably impacted or halted Members 24,924 31,349 -25.8% Monarto Safari Park, for the first time, completely as a result of the pandemic. Free 8,678 11,322 -30.5% altered its operating hours over the That said, the pandemic created summer period and the policy of closure 116,429 149,573 -28.5% opportunities for us to connect digitally on days of 40 plus degrees. The change with our supporters via our dedicated of hours saw an earlier opening time ADELAIDE ZOO 2019-20 2018-19 VARIANCE ‘Zoo to you’ campaign run by PR and change of operating time for many and marketing. Admissions 143,926 203,459 -41.4%

Education 38,326 56,506 - 47.4%

Members 90,045 116,243 -29.1%

Other 25,481 34,305 -34.6%

297,778 410,513 -37.9%

*These numbers do not include function attendees

24 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 25 Connecting

DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and children with inspire people to act.

Through our diverse animal presentations, we have introduced nature our ‘do try this at home’ concept, inspiring visitors to engage with their pets and undertake conservation actions in their Our Nature Theatre and Children’s Zoo teams are crucial in local area to support native wildlife.

our mission to connect people with nature, offering many Goal 2 Save species from extinction: conservation, wildlife opportunities for visitors, young and old, to get up close to our health and research. incredible animals. The Nature Theatre/Natives team participated in the breeding From our Flying Colours Free Flight COVID-19 social distancing restrictions and release of a Greater Bilby and many Greater Stick-nest bird show to our Wild Shows in the presented challenges in an area that Rats as well as the breeding of Mainland Tammar Wallabies. new Variety Children’s Zoo, the Nature is known for close up encounters We’ve also had the capacity to support some rescued Little Theatre team continue to connect and physical connection. Our team Penguins as well as rescuing the aforementioned injured people with nature and educate has responded to this by providing South-eastern Red-tailed Black Cockatoo who will participate the public about our animals with new experiences such as positive in conservation outreach and engagement to support our knowledge and passion. reinforcement training demonstrations Cockies for Cockies conservation program. with the goats and more dynamic Goal 3 Work in an ethical and sustainable manner influencing The opening of the new Variety Wild Shows to maintain continued others to follow our example. Children’s Zoo in October 2019 enabled engagement and connection the Nature Theatre team to diversify with nature. A feature of our new Variety Children’s Zoo is the use of the activities offered to our visitors. The recycled goods to create novel and stimulating enrichment re-acquisition of much-loved rabbits We have added a second presenter items for our animals. We encourage visitors to do the same has delighted regular visitors. Along and custom-made music to our Flying with their pets at home. with other domestic species, such Colours Free Flight bird show to provide as goats and guinea pigs, we share a more stimulating show experience. Goal 4 Grow a sound and advancing organisation, applying husbandry and enrichment ideas and Work continues on expanding the show, an innovative business approach. encourage our visitors to mimic these with recent acquisitions of Spence, an techniques with their pets at home. injured South-eastern Red-tailed Black- The COVID-19 pandemic has limited hands-on experiences The new amphitheatre area provides Cockatoo, and Iguazu, an additional so the team has further developed the Wild Show function a space to celebrate our native species Blue and Gold Macaw. Both birds experience, allowing guests to still have an animal experience and show visitors how they can care for are in training and Spence is already at their event. Australian fauna in their own backyard. delighting visitors; keepers are able to Static aspects of the Variety Children’s tell visitors her story and use it as a way Zoo, such as the overhead goat bridge to connect our visitors to Zoos SA’s and the peep-holes in hen ‘layer’ conservation programs. boxes provide memorable connections with our visitors during periods between presentations.

26 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 27 Educating the DELIVERING ON OUR BUSINESS GOALS: conservationists Goal 1 Connect people with nature: engage, inform and inspire people of to act. tomorrow A curriculum redesign of overnight programs at Monarto Safari Park resulted in an immediate return to bookings following temporary closure.

The popular A to Zoo toddler and preschool program continued until early March 2020 at Adelaide Zoo with the 15 sessions per week fully-booked. Our Zoo Learning team designs and delivers learning experiences for teachers and students of all ages, including Across the year over 400 schools from toddlers, R-12 schools, tertiary classes and community groups. across South Australia attended our highly engaging educator-led sessions Our learning experiences are designed to inform, inspire and at Adelaide Zoo (thus connecting with connect people with nature. more than 60% of all schools in the state). In 2019-20, the team increased teacher During the temporary closure in Term participation through the delivery of 2, Monarto Safari Park’s Indaba Bush Zoo Learning partnered with Flinders science, technology, engineering and Camp was able to have a full kitchen University’s Bridging the Gap program mathematics (STEM) and nature play renovation thanks to generous grant for the first time in Oct 2019 to facilitate professional development activities funding. Overnight programs were tertiary student investigations in STEM in late-2019 to facilitate effective also opportunistically redesigned to education research. conservation action and information enable the curriculum-linked activities sharing with school partners across to highlight the changing Mallee Goal 2 Save species from extinction: the state. Woodland seasons and build up a conservation, wildlife health more diverse curriculum offering that and research. Due to the COVID-19 pandemic and included targeted elements of science, Our Youth at the Zoo student program resulting temporary site closures, geography and outdoor education. Adelaide Zoo and Monarto Safari Park worked alongside the Conservation Learning admissions declined to 46,608 team to maintain Mallee Emu-wren, in 2019-20 (from 69,668 in the previous Plains Wanderer and Greater Stick-nest financial year), showing a 33% decrease Rat breeding facilities. in student numbers.

28 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 29 Visitor experience and events To live up to our mission of connecting people with nature, DELIVERING ON OUR we inspire action through a range of experiences and events BUSINESS GOALS: that increase knowledge and change people’s attitudes Goal 1 Connect people with nature: and behaviours. engage, inform and inspire people to act. Almost every single one of our more Our annual Boo at the Zoo Halloween Through the broad range of experiences than 400,000 visitors in 2019-20 would event took place on October 25 and and events offered across Adelaide Zoo have met and interacted with one of was another sell out for the fourth year and Monarto Safari Park as part of the our friendly Visitor Services staff or in a row, resulting in over 3,750 people annual calendar, as well as daily animal volunteers. At Zoos SA, we know there’s in attendance. We were pleased to have experiences, we’ve been able to connect no substitute for high-quality, friendly HomeStart Finance return for a second and engage with tens of thousands of and informative staff on the ground. year as the major sponsors of this event. our visitors. Both Adelaide Zoo and Monarto Safari On Friday, 7 February 2020, the fourth Park have an army of enthusiastic Zoos SA Gala Dinner was held in the and highly-skilled customer service William Magarey room at the iconic professionals ready to tackle any visitor Adelaide Oval. Anthony ‘Lehmo’ requests and help people get the most Lehman MC’d an entertaining and out of their visit. successful night which raised just We continue to build on the popularity over $150,000. This was an amazing of our experiences to connect people result given that the event was hosted with nature and attract visitors to our during the Australian bushfire disaster site. Experiences such as Lions 360 period. All funds raised were split continue to sell strongly, with thousands between our bushfire response and of visitors participating in the experience rhino conservation. throughout the year. This and the many Our sites create many opportunities to other animal experiences offered across hold memorable and unique corporate both sites continue to be extremely or private experiences and events. popular and provide a wonderful Highlights for 2019-20 include the final engagement opportunity for visitors Special Kids Christmas Party, which with our conservation programs. sees Adelaide Zoo partially shut to the Our Tourism Trade from international public to host 4,500 children who are and interstate visitors has taken a disadvantaged or have special needs. considerable hit this year in response Adelaide Zoo hosted 237 functions to COVID-19 travel restrictions, despite including 23 weddings and five Twilight being on track to deliver a 33% increase Zoos. These functions hosted a total of in revenue compared to last financial 28,921 guests. year prior to restrictions being put in place and the subsequent closure.

30 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 31 Connection to and DELIVERING ON OUR BUSINESS GOALS: country Goal 1 Connect people with nature: engage, inform and inspire people to act. culture The ALoC program has increased the The Aboriginal Learning on Country (ALoC) program aims to participation of Aboriginal people directly in nature conservation both provide training and employment opportunities for Aboriginal on and off our sites, incorporating people that enables them to connect with country and develop hands on connection with nature skills and knowledge so that they can contribute to conservation combined with accredited training. and land management outcomes at Monarto Safari Park and ALoC often engages with other schools beyond. Sponsored by our major partner Santos and further and community groups to connect supported by the South Australian Murray-Darling Basin Natural them with nature and to build more Resources Management Board, this two-year school-based understanding about Aboriginal caring for country practices. This year we have traineeship program supports trainees to complete their South engaged with students from Tatachilla Australian Certificate of Education (SACE) while undertaking Christian School, a parent group from practical workplace activities one day per week and accredited Mount Barker Waldorf School and local training. With the support of our partners we have also directly Murray Bridge schools. employed a trainee who contributes significantly to the team’s Goal 2 Save species from extinction: activities at Monarto Safari Park and other Zoos SA conservation conservation, wildlife health programs. This year we celebrated 10 years of ALoC at and research. Monarto and we look forward to continuing and building upon The ALoC Team continues its ongoing ALoC’s success. effort to protect our native plants and In terms of key highlights, the ALoC Officer, received recognition for animals by addressing key threats such program celebrated the graduations his work at Monarto Safari Park as weeds and feral animals on site at of two school-based trainees who by winning the 2019 Zoos SA staff Monarto Safari Park. ALoC has also obtained a Certificate III in Conservation award for ‘connecting people with contributed to a range of conservation and Land Management and our nature’ in recognition of his work programs including assisting with the full-time trainee who obtained both connecting people to country with a establishment of the Plains Wanderer Certificate III and IV in Conservation and Ngarrindjeri perspective. program, Red-tailed Black Cockatoo Land Management. plantings and feral animal control at ALoC undertook revegetation works Aroona Sanctuary. The ALoC Team has commenced in the South East in June 2020 to work on further developing bush food support the Communities Helping knowledge about native plant use and Cockies project in the Naracoorte and production – with the aim of supplying Lucindale area. our on-site cafes and restaurant with produce in the future. Leon Dodd, Senior Indigenous Conservation

32 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 33 Inspiring visitation and DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and influencing inspire people to act. A dedicated ‘We’re bringing the zoo to you’ campaign was launched during the closure period which included a change campaign landing page, interactive videos and ever-present Necessity has always been the Zoo and transitioned the brand to live stream content from Adelaide Zoo and Monarto Safari mother of invention and the Monarto Safari Park. This transition Park. The key engagement tool of the campaign was Facebook Live and Instagram Live Q&As with keepers twice events of 2020 have meant is still continuously being worked on across a range of strategic touch points. weekly at each site. This replicated the traditional keeper talk we’ve had to reinvent our Among other projects, we also executed and connected an additional 446,360 people with nature. communications and public the opening campaign for the Variety The ‘Zoo to you page’ on the website received over 91,114 relations (PR) engagement Children’s Zoo, a new interactive and page views since launch and became the most visited page on approaches at a rapid rate. accessible play precinct at Adelaide Zoo. Zoos SA’s website. The average time on the page increased We also continued to create a range to 5.54 minutes, demonstrating strong engagement with In the early phases of the COVID-19 of signage and interpretation materials the content. crisis, we focused on keeping employees to further strengthen our connection Signage and interpretation as part of the new Variety and existing customers informed and with visitors on site. The promotion Children’s Zoo involved the community to supply drawings engaged. At a minimum, this meant of our core products and the support as part of this campaign and ensured a strong community pivoting marketing campaigns and of key revenue-raising activities such connection to this new precinct. communications to remain contextually as admissions, animal experiences, relevant. But at a more disruptive level, membership and fundraising continued Goal 2 Save species from extinction: conservation, wildlife it required new approaches to catering to drive revenue for the organisation. health and research. to transformed customer and business needs including online ticketing. From a digital perspective, our websites A large number of conservation-based PR placements recorded around one million visitors and helped promote pro-conservation attitudes and increase With research demonstrating 72% of over 1.4 million sessions growing our public interest in conservation and the urgent need to people were looking for ways to escape reach and influence on a global scale. save species from extinction. This indirectly supported from daily barrage of pandemic-related species conservation. news, we launched a dedicated ‘We’re The PR team continued to attract bringing the zoo to you’ campaign significant earned publicity through Goal 3 Work in an ethical and sustainable manner influencing which included live videos and ever- both traditional and online media. In others to follow our example. present live stream content from 2019-20, Zoos SA reached over 82 Adelaide Zoo and Monarto Safari million people through earned coverage. Campaign messaging was engaging and featured strong call Park. The key engagement tool of This coverage was worth more than to actions to influence others to follow our example. the campaign was Facebook Live and $19.1 million in advertising space Goal 4 Grow a sound and advancing organisation, applying Instagram Live Q&As. This replicated rate. During our closure, stories and an innovative business approach. the traditional keeper talk, reaching announcements were released every 2-3 446,000 people and generating days to ensure our sites remained ever- The closure forced us to embrace digital means of 104,771 clicks to our dedicated present. This strategy resulted in 58.8% engagement. We prototyped new ideas including 24/7 landing page. more media coverage when compared exhibit live streams and our Facebook and Instagram Lives. with the previous quarter. We also led collaborations with other organisations to build In addition to COVID-19 engagement efficiencies, leverage partnerships and grow our reach. We approaches, we also executed the also launched innovative marketing concepts to drive the name change campaign for Monarto organisation forward and generate revenue.

34 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 35 Fundraising to a DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and make inspire people to act.

The animal adoption program has enabled our donors to feel personally invested in the animals they are supporting, and difference keep them engaged in the work we do to save these species. As a conservation charity, Zoos SA once again enjoyed the Goal 2 Save species from extinction: conservation, wildlife support of donors and supporters from across Australia, health and research. resulting in a net income of $3,000,452. The funds raised from our collective fundraising efforts have Corporate partnerships with like-minded We received support from over 15,702 been used for a variety of purposes, often with the end result organisations, individual philanthropy households in 2019-20, including 5,911 being to assist with our conservation outcomes. We wouldn’t from major donors and a range of new supporters. be able to create our rhino management facility and help to fundraising initiatives played a role safeguard this precious species without the support of our Animal adoptions remained popular, in this success. These contributions donors for this project. with the four most popular animals supported a range of exhibit upgrades being Meerkats, Sumatran Tigers, and capital development projects at Goal 3 Work in an ethical and sustainable manner influencing African Lions and Tasmanian Devils. both sites including further development others to follow our example. of the Anthony Taylor Rhino Quarantine All fundraising campaigns and corporate partnerships and Management Centre, progress on are opportunities to help drive positive change for the the Valley of the Lemurs experience environment and encourage more sustainable practices. at Monarto Safari Park and upgrades Through engaging donors and working with organisations we to the Sea Lion and Giraffe exhibits at can influence others to follow our example and dramatically Adelaide Zoo. increase the scale of our conservation efforts and impact.

Goal 4 Grow a sound and advancing organisation, applying an innovative business approach. FUNDRAISING 2019-20 2018-19 VARIANCE Zoos SA has a very successful corporate partnerships program Corporate Sponsorship (cash) $450,433 $509,703 -$59,270 with various organisations, who provide both cash and Corporate Sponsorship (in kind) $1,167,805 $794,410 $373,395 products for projects, provision of services and infrastructure. We in turn provide many benefits back to those organisations Grants $433,959 $53,482 380,477 so that the partnership is mutually beneficial to all parties. Appeals and Donations $548,011 $867,489 -$319,478 Many projects would not be possible without the support Animal Adoption $130,961 $129,147 $1,814 of our various partners and we gratefully acknowledge their support, as well as the annual funding provided by the South Bequests $269,283 $559,865 -$290,582 Australian State Government. Total $3,000,452 $2,914,096 $86,356

36 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 37 Growing our

DELIVERING ON OUR BUSINESS GOALS: membership Goal 1 Connect people with nature: engage, inform and inspire people to act. base Our members are welcome to visit our two sites as often as they like, giving us endless opportunities to engage and inspire them. We hope these ongoing interactions will inspire the next generation of passionate conservationists!

Goal 2 Save species from extinction: At Zoos SA we’re proud to be owned by our members. conservation, wildlife health and research. As a conservation charity, we rely on At the end of 2019-20, nearly 45,000 the support of our members to continue people were actively involved as Our biannual Zoo Times publication our vital work connecting people members of Zoos SA, with renewal is targeted specifically at members. It with nature and saving species from rates of 61%. This figure was adversely is an excellent communications tool extinction. The support of our dedicated affected by the three-month COVID-19 to educate this engaged group about members helps us to not only care for closure over April, May and June. the work we are doing in conservation the thousands of animals in our care but All memberships were automatically and saving species from extinction, contributes to important breeding and extended by the closure period which in order for them to have a deeper conservation programs working to save was positively received by our members. understanding of our goals and how species from extinction. they can be involved. With the financial Zoos SA welcomed 293 new Life constraints imposed by our closure, we Members in 2019-20, increasing our Life issued our May 2020 publication in a Member base to 3,705. digital format.

Goal 4 Grow a sound and advancing organisation, applying an innovative business approach. MEMBERSHIP INCOME 2019-20 2018-19 VARIANCE Memberships provide a critical revenue Annual Membership $2,214,254 $2,939,582 -$725,328 source for Zoos SA, comprising over 9% Life Membership $348,671 $586,283 -$237,612 of our annual revenue.

Total $2,562,925 $3,525,865 -$962,940

38 Photograph by Dan Schultz Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 39 An advancing organisation

The People and Performance team is committed to supporting DELIVERING ON OUR Zoos SA’s passionate and capable 250-strong workforce and BUSINESS GOALS: 420 volunteers through a number of programs and initiatives. Goal 4 Grow a sound and advancing organisation, applying an innovative In the early part of 2019-20, the People We continued our focus on safety business approach. and Performance team continued and wellness across the organisation to focus on the fundamentals of by ensuing a physical and wellness People and Performance has, through Workplace Healthy and Safety (WHS), approach to our safety outcomes. A guiding conversations and consultation provided a range of opportunities for bespoke manual handling program was processes, positioned the society to learning and development within the implemented with the final programs best utilise its resources and build workforce and explored a range of being run in early 2020. The program resilience with the future capacity to culture and wellbeing options. has addressed the unique and physically grow so that it is capable and ready to demanding aspects of many of the roles achieve our goals within the Master COVID-19 altered this direction in the and functions within a zoo environment. Plan. We approach system reviews second half of the financial year. People with an openness to introduce change and Performance have been dedicated and utilise technology to add value to supporting the business and our and provide opportunity to grow our EMPLOYEES PER DEPARTMENT workforce in these unprecedented AS OF 30 JUNE 2020 FULL TIME PART TIME CASUAL TOTAL effectiveness to meet the needs of times with industrial advice, employee our stakeholders. Community Engagement 20 38 39 97 relations and most importantly wellbeing advice and connections. Corporate Services 7 5 1 13 Wellbeing has encompassed mental Life Sciences 64 50 14 128 health support, engagement initiatives through to financial information to People & Performance 3 4 0 7 support our workforce and families Property & Development 24 3 0 27 during and after our closure. While we Total 118 100 54 272 had to stand down staff during our closure, we were determined to keep all of our employees employed and bring them back to work on our re-opening. 300 Casuals Part-time Full-time Amid the challenges and uncertainty 250 COVID-19 as a crisis has presented our workforce and people, we have 200 continued working on key projects including the planning, consultation 150 and implementation on a number 100 of exciting Monarto Safari Park development projects. 50

0 Jun-15 Jun-16 Jun-17 Jun-18 Jun-19 Jun-20

40 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 41 Innovation and information technology DELIVERING ON OUR BUSINESS GOALS: Goal 3 Work in an ethical and sustainable manner influencing others to follow our example.

We continued our use of recycled The 2019-20 financial year saw many changes and and refurbished equipment, not only saving the organisation money but improvements in the area of information and communication also reducing the amount of computer technology (ICT) for Zoos SA. equipment going to landfill. We’re also During the COVID-19 crisis, we During this period, we also had a large continuing use of e-waste facilities at emphasised the importance of staying number of staff working from home both sites for unusable equipment. connected and implemented a number utilising remote access systems. These Goal 4 Grow a sound and advancing of improvements to our ICT systems systems were designed to have the least organisation, applying an innovative to greater enable connectiveness amount of impact on the effectiveness business approach. from remote locations. This included of the employees. We were also able to utilising web enabled cameras in utilise web communications software We have reviewed all our current multiple exhibits across both sites to including Microsoft Teams to enable partner contracts to ensure that we enable remote viewing of some of our continued collaboration between team are achieving a positive return on animal species. The ICT team were members. All this was made possible investment without any loss of service also involved in the setup and running by building on our previous year’s or functionality. of YouTube live streams exclusively work in stabilising and improving our designed to give our members a look internet communications. behind the scenes at both Adelaide Zoo Our internal systems continue to and Monarto Safari Park. perform well with some improvements As our sites reopened, we were able planned in the next financial year. We to setup booking systems to allow our continue to utilise donation programs members and visitors to pre-book visits such as Connecting Up in the use of to ensure we remained COVID safe. This refurbished computer equipment, allowed our sites to efficiently manage minimising our e-Waste and getting our visitor attendance and report visitor maximum usage out of our equipment. numbers to the relevant authorities.

42 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 43 Our

DELIVERING ON OUR BUSINESS GOALS: volunteers Goal 4 Grow a sound and advancing organisation, applying an innovative business approach.

In addition to the existing volunteers Zoos SA’s 400 plus volunteer group forms an indispensable part who are already part of our zoo family, we have received around 600 new of the zoo family and supports a variety of activities within the applications over the past financial year. zoo and beyond. We promoted and recruited 45 new As a conservation charity, our volunteers The Annual President’s Award for volunteers in this time, across a range of play a vital role in helping us in our Volunteer of the Year was presented our programs where vacancies occurred. mission to connect people with nature during our National Volunteer Week Recruitment and new volunteer training and save species from extinction. Celebrations. Like many, this event was in the second half of the year was Volunteers at Zoos SA have contributed held digitally due to restrictions on postponed due to COVID-19 restrictions in over 29 programs with 68,400 hours events and gatherings. This year’s award and program stand downs. of service over the past twelve months. was presented to the well-deserving Investing in our volunteers is important This represents a reduction in service Brian Kuss who tirelessly volunteers his to us. We seek to provide a rewarding hours due to the program being stood time as part of the Wild Africa project. volunteer experience by: down for three months from late March We were proud to have been able to matching volunteers to roles to end of May during our closure. This • continue to engage with our voluntary providing volunteers with training contribution is still outstanding and • workforce during COVID-19, shifting and development opportunities represents approximately $1.35 million a traditional face-to-face engagement connecting volunteers to our dollars of value to Zoos SA. • method to digital. Our volunteers have purpose and aspiration The total fundraising efforts totaled demonstrated incredible resilience and We engaged people with volunteering $22,200 from volunteer activities. Many willingness to embrace technology to opportunities that are mutually events were affected by COVID-19 keep connected and to support each beneficial, enhance our work, support restrictions and were cancelled reducing other during the suspension of the our conservation goals and enable us to the efforts of our volunteer fundraising. program and the closure. build a sound business. No new projects were launched, A number of engagement methods however a number of key projects were used to help engage, retain and approved in the previous financial enthuse our volunteer team. These year were completed including the methods included a closed Facebook Ngarrindjeri Seasonal Calendar project, group for volunteers, videos and other the Wombat Exhibit Renovation and digital presentations in lieu of volunteer the Brazilian Tapir Exhibit Renovation. meetings and weekly emails. The balance sheet remains positive with $35,000 on the books.

44 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 45 Working

DELIVERING ON OUR and BUSINESS GOALS: ethically Goal 3 Work in an ethical and sustainable manner influencing others to follow our example.

Zoos SA’s EMP has a strong focus on sustainably sustainable resource consumption and corporate responsibility with advanced ethical social considerations. This focus has been championed across both sites and most recently through waste management practices underpinned by an integrated waste management and As a conservation charity, we’re committed to working ethically cleaning contract. and sustainably while influencing others to do the same. Goal 4 Grow a sound and advancing With our business’ reliance on natural resources and as leaders organisation, applying an innovative in species conservation and environmental education, we are in business approach. a unique position to showcase environmental sustainability and We continued to improve facilities inspire our visitors to take action in their own lives. management processes by introducing performance based/ A partnership with Peats Soil and Water and Power usage across both financially incentivised contracts with Garden supplies has enabled the large sites continued to be monitored by service providers. stockpile of manure, animal bedding the use of remote submetering to materials and green waste produced assist with identification of leakages on the Monarto Safari Park site to be for water and high consumption of composted onsite and recycled as a power. This remote submetering has soil enhancer which will be spread been critical in the early identification throughout the park to improve soil of issues that with immediate response conditions. Adelaide Zoo recycles 100% and rectification has enabled potential of its green waste including manures losses to be kept to a minimum and and animal bedding through Peats Soil remediation addressed immediately which composts the raw material into upon being identified thus saving Zoo Poo and sells it on to nurseries valuable resources and money. for distribution. We continue to improve facilities As part of our Environmental management processes through the Management Plan (EMP), we conducted introduction of performance based/ a single-use plastic audit. The audit financially incentivised contracts with findings were used to develop a single- service providers. The contracts provide use plastic policy to guide the further for a financial adjustment for money reduction in consumption of single use to be clawed back against scheduled and disposable plastics across both our payments in the event a service is sites. In the instances where it’s not non-compliant under provisions of practical or achievable to reduce or the contract. substitute plastic use, the policy makes recommendations for the sustainable management and disposal at end of life.

46 Photograph by Dan Schultz Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 47 Transforming

DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: engage, inform and our facilities inspire people to act. Zoos SA owns and operates providing glass viewing at ground level of on expanded beach area that also millions of dollars’ worth of We delivered developments that provide visitor enjoyment in has new shade provision for animal infrastructure and facilities a wide range of weather conditions, catering for the needs of health. The opening up of the old all ages, cultures and abilities. across both Adelaide Zoo and elephant yard to extend the existing Monarto Safari Park. Giraffe yard by creating a new link Goal 4 Grow a sound and advancing organisation, applying between both spaces and also the an innovative business approach. Our 20-Year Master Plan sets our addition of a VIP viewing platform at vision for the transformation of both the side and rear of the elephant house We delivered priority developments scheduled in the 20-Year Adelaide Zoo and Monarto Safari Park which is all accessible. Several other Master Plan in line with 5-Year Business Plan and developed over the next two decades through an smaller projects were also completed costed project briefs for immediate and priority Master extensive organisational-wide capital including the conversion of the two Plan Projects. works program that will represent empty exhibits opposite the sea lions significant investment on the corporate We also attracted external funding to support the delivery of to hold Meerkats, the construction of a balance sheet. CapEx projects. Delivery of the new Visitor Centre at Monarto pond in Aldabra tortoise exhibit and the Safari Park will be achieved through a hybrid procurement complete refurbishment of the wombat Work was completed on the new model - a combination of traditional (architect/builder) with exhibit which included replacement Variety Children’s Zoo with the opening design and construct, delivered over a “two stage” tender of exhibit tunnels, a new overhead to the general public occurring in procurement methodology for the procurement of this shelter, creation of glass fronted day October 2019. Catering for the needs project. This model will maintain most of the benefits of room and a new off limit holding area of all ages, cultures and abilities, this traditional design and documentation and encompass the now under shelter and protected from development has considerably enhanced benefits of builder involvement. In particular, issues relating the elements. visitor enjoyment and comfort, making to buildability, budgetary limits and high-risk items should be a range of all-weather options available Development, supported by $15.8 more comprehensively addressed and managed with the early and represents a significant achievement million of external funding from the involvement from the builder. This hybrid option has been in terms of our 20-year Master Plan. Australian Government and South selected by Zoos SA to facilitate delivery of design integrity, market competitive cost, value for money (VfM), innovation, We continued to attract significant Australian Government, continues on quality and timeline control and is critical as we build a sound external funding from various donations the new Visitor Centre at Monarto and innovative business. and bequests that has enabled us to Safari Park. The project is now at the continue with capital projects while Early Contractor Involvement (ECI) we were closed during COVID-19 phase of detailed design in which the restrictions. The external funding successful builder from the tender call was critical in delivering nine projects has been appointed to provide services previously identified in the 19/20 Capex that facilitate the completion of detailed budget but placed on hold when the design documentation by the architect zoo went into shutdown. Through these led design team to comprehensively donations we were able to reinstate the address and manage issues relating to projects and complete them before the buildability, budgetary limits and high- zoo reopened to the general public. risk items. 80% completion of detailed design documentation is anticipated at Some of the key projects delivered the end of August 2020 to enable the during Covid19 closure were submission of a guaranteed maximum the removal of Hippo pond and price to deliver the project works. We repurposing the area as open space in anticipate the new Visitor Centre will be preparation for future development. completed by the end of 2021. The transformation of the Sea Lion exhibit by removing the boardwalk and

48 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 49 DELIVERING ON OUR BUSINESS GOALS: Goal 1 Connect people with nature: Goal 3 Work in an ethical and Wild Africa and engage, inform and inspire people sustainable manner influencing others ’ to act. to follow our example. Working with external project partners, All planning and construction activities Monarto Safari Parks we’re utilising the Wild Africa Project to on the Wild Africa Project site are promote the plight of Southern White approached with animal welfare and expansion plans Rhinos in the wild as Wild Africa will sustainability best practice in mind. be pivotal to the building of a viable insurance population of rhinos in In collaboration with both internal our region. and external industry peers, the new designs of animal facilities are regularly The special visitor experiences being reviewed and where possible improved created will provide visitors with many to ensure all aspects of animal welfare connected and filled), and formed, With plans to become exciting and immersive ways to learn are considered in new builds. ready for building, over twenty the world’s largest safari more about conservation issues in kilometres of safari tracks. experience outside of Africa the wild. When planning for the Wild Africa Project’s new infrastructure we address and exciting accommodation We also celebrated the completion Goal 2 Save species from extinction: and apply sustainable design criteria of a major re-vegetation planting plans on the horizon, our conservation, wildlife health to ensure we minimise and, where project around the fourteen-kilometre Wild Africa team is working and research. possible, improve Zoos SA’s impact on boundary. These plantings provide a harder than ever to extend the natural environment while ensuring visual barrier from both within, to hide and transform the property The Wild Africa project, due to its size protection from natural risks. external infrastructure, and from outside and new facilities, will increase Zoos SA’s adjacent to the existing to buffer the safari experience. As well capacity to house and improve both Goal 4 Grow a sound and advancing Monarto site. as linking important patches of native native and exotic endangered animal organisation, applying an innovative vegetation within the project site, the breeding programs, including that of the business approach. We achieved significant progress vegetation expands native corridors vulnerable Southern White Rhino. in various project builds within the from Monarto Safari Park through to The Wild Africa Project supports current Wild Africa site, including the Rhino Kinchina Conservation Park. The project site also has important and new staff and volunteers with many Management and Quarantine Centre, patches of local native vegetation, opportunities to grow and excel; this one of three rhino holding paddocks We have also carried out many land housing a number of critically- comes from being involved with new (which now houses one of our male management and conservation endangered plant species which we exhibit builds, in particular first-time Southern White Rhinos, Ibutho), the activities. These include revegetation protect through regeneration practices and unique construction activities. Both 2.2-kilometre rhino ‘raceway’, the and regeneration, endangered plant and propagation programs. animal handling and construction staff four-kilometre stock fence around species protection (Monarto Mint Bush are involved with planning and problem- the southern section of the safari and Silver Leaf Daisy), pest and weed solving activities, and those involved in experience, a small holding paddock control, fire break maintenance and construction are trained to use a variety and associated animal handling facilities biotic surveys. We worked closely with of machinery and equipment to ensure to compliment the southern section, the the Department of Environment and we are carrying out all activities with ‘Valley of the Lemurs’ exhibit (including Water on the protection of endangered WHS best practice in mind. completion of one of the night plant species through joint planting quarters), and the the external perimeter programs to increase populations. The Wild Africa Project provides security and feral proof fence. outstanding opportunities for We collaborated with both internal and existing and new stakeholders to be Along with constructing animal external industry peers in planning, involved. This involvement can be management facilities, we have budgeting, procurement, researching through investing in capital projects, also excavated and clay-lined eight and reporting processes to achieve best environmental protection, conservation waterholes to complement the safari practice in all aspects of the Wild Africa and/or educational programs. and accommodation experience, Project build. This included working partnered with SA Water to establish a with a wide variety of individuals The success of the Zoos SA Gala at the raw water connection from the adjacent and organisations, including Zoos SA beginning of 2020 gave supporters pipeline to the property, installed six departments, other Australian and of the Wild Africa Project yet another kilometres of raw water reticulation New Zealand zoos, state and local outlet to be involved. (with six of the eight waterholes now government departments, community natural resources management, training organisations and project partners.

50 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 51 Royal Zoological Society of South Australia Inc. Extracts from the Audited Financial Statements Statement of Profit or Loss and Comprehensive Income Financial FOR THE YEAR ENDED 30 JUNE 2020

2020 2019 $ $

statements REVENUE Admissions, Membership and Other Revenue 15,128,895 19,524,686

Grants 10,546,570 7,813,028

Gain on Sale of Land 1,950,288 -

Insurance Recoveries 1,300,000 -

Sundry Sales/Income 279,895 320,735

Bequests 269,283 559,865

Total Revenue 29,474,931 28,218,314

EXPENSES

Salaries, Wages & On-Costs (16,180,351) (15,318,222)

Animal Care (1,142,167) (1,031,761)

Maintenance Consumables (1,559,265) (1,602,946)

Cost of Sales (560,863) (744,389)

Conservation & Research Projects (1,450,959) (1,950,031)

Utilities (856,738) (675,837)

Marketing & Promotion (732,290) (807,653)

Tours & Experiences (992,860) (1,531,075)

Depreciation (2,810,581) (2,687,165)

Other Expenses (1,755,389) (1,682,154)

Total Expenses (28,041,463) (28,031,233)

Surplus from operating activities 1,433,468 187,081

Finance Income 46,486 64,517

Finance Expenses (178,836) (204,562)

Net Financing Expense (132,350) (140,045)

Surplus for the Year 1,301,118 47,036

OTHER COMPREHENSIVE INCOME/EXPENSE Items that will never be reclassified to profit or loss Change in fair value of financial assets at fair value through other comprehensive income (12,077) 285

Total Other Comprehensive Income / (Loss) for the year (12,077) 285

Total Comprehensive Income for the year attributable to members 1,289,041 47,231

52 Photograph by Adrian Mann Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 53 Royal Zoological Society of South Australia Inc. Royal Zoological Society of South Australia Inc. Extracts from the Audited Financial Statements Extracts from the Audited Financial Statements Statement of Financial Position Statement of Cash Flows FOR THE YEAR ENDED 30 JUNE 2020 FOR THE YEAR ENDED 30 JUNE 2020

2020 2019 $ $ 2020 2019 INFLOWS INFLOWS $ $ (OUTFLOWS) (OUTFLOWS)

CURRENT ASSETS CASH FLOWS FROM OPERATING ACTIVITIES

Cash and Cash Equivalents 2,272,263 1,355,322 Receipts

Receivables and Prepayments 2,096,293 753,080 Receipts from customers 17,476,172 18,225,937

Inventories 553,724 469,429 Donations, Bequests and Sponsorships 3,000,922 2,914,461

Total Current Assets 4,922,280 2,577,831 Payments

NON CURRENT ASSETS Wages and Salaries (15,909,658) (14,990,852)

Financial Assets at Fair Value 378,093 421,492 Suppliers (8,090,720) (7,721,904)

Property, Plant and Equipment 48,775,213 47,138,393 Conservation & Research Projects (1,450,959) (1,950,031)

Total Non Current Assets 49,153,306 47,559,885 Net Cash Provided by/(Used in) Operating Activities (4,974,243) (3,522,389)

Total Assets 50,137,716 50,500,268

CURRENT LIABILITIES CASH FLOWS FROM INVESTING ACTIVITIES

Sundry Creditors 3,358,726 1,983,447 Purchase of Property, Plant and Equipment (4,447,401) (2,478,559)

Income in Advance 5,097,301 3,383,457 Proceeds from Sale of Land 1,950,288 -

Loans and Borrowings 1,299,181 4,586,695 Sale/(Purchase) of Shares and Investments 31,322 49,894

Employee Benefits 3,601,895 3,317,134 Interest and dividends received 46,486 64,517

Total Current Liabilities 13,357,103 13,270,733 Net Cash Provided by/(Used in) Capital and Investing Activities (2,419,305) (2,364,148)

NON CURRENT LIABILITIES

Loans and Borrowings 3,359,019 773,592 CASH FLOWS FROM FINANCING ACTIVITIES

Income in Advance 3,258,452 100,474 Net State Government Grants Received 5,928,767 5,815,453

Employee Benefits 356,048 287,879 Net Other Grants Received 3,262,645 1,649,666

Total Non Current Liabilities 6,973,519 1,161,945 Net Repayment of Borrowings (702,087) (1,122,327)

Total Liabilities 20,330,622 14,432,678 Payment of Interest (178,836) (204,562)

Net Assets 33,744,964 35,705,038 Net Cash Provided by Financing Activities 8,310,489 6,138,230

Reserves (8,941) 3,136 Net (Decrease)/Increase in Cash Held 916,941 251,693

Retained Funds 33,753,905 35,701,902 Cash at the Beginning of the Year 1,355,322 1,103,629

Total Equity 33,744,964 35,705,038 Cash at the End of the Year 2,272,263 1,355,322

54 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 55 Royal Zoological Society of South Australia Inc. Royal Zoological Society of South Australia Inc. Extracts from the Audited Financial Statements Extracts from the Audited Financial Statements Revenues and Expenses Statement of Changes in Equity FOR THE YEAR ENDED 30 JUNE 2020 FOR THE YEAR ENDED 30 JUNE 2020

FAIR VALUE RESERVES RETAINED FUNDS TOTAL EQUITY 2020 2019 $ $ $

ADELAIDE ZOO MONARTO SOCIETY TOTAL TOTAL Balance at 1 July 2018 2,851 35,654,866 35,657,717 $ SAFARI PARK $ $ $ $ Profit/(Loss) for the year - 47,036 47,036

REVENUE OTHER COMPREHENSIVE INCOME

Admissions 4,144,738 2,080,760 - 6,225,498 8,209,585 Change in fair value of financial assets at fair value through 285 - 285 Education 595,448 150,975 - 746,423 1,095,817 other comprehensive income

Sponsorship 177,707 120,896 1,319,635 1,618,238 1,304,113 Total Other Comprehensive Income/(Loss) for the year 285 - 285

Bequests - - 269,283 269,283 559,865 Total Comprehensive Income/(Loss) for the year 285 47,036 47,321

Donations - 250 678,722 678,972 996,636 Balance at 30 June 2019 3,136 35,701,902 35,705,038

Membership - - 2,562,925 2,562,925 3,525,865

Retail Sales 890,767 408,726 - 1,299,493 1,558,888 Balance at 30 June 2019 as previously reported 3,136 35,701,902 35,705,038

Catering Sales 448,082 75,306 - 523,388 734,486 Adjustment on application of AASB 1058 and AASB 15 - (3,249,115) (3,249,115)

Tours Income 236,928 795,409 - 1,032,337 1,504,759 Adjusted Balance at 1 July 2019 3,136 32,452,787 32,455,923

Events 347,593 - 94,028 441,621 594,537 Profit/(Loss) for the year - 1,301,118 1,301,118

Sundry Sales/Income 117,853 36,234 125,808 279,895 320,735 OTHER COMPREHENSIVE INCOME

Gain on Sale of Land - - 1,950,288 1,950,288 - Change in fair value of financial assets at fair value through (12,077) - (12,077) other comprehensive income Insurance Recoveries - - 1,300,000 1,300,000 - Total Other Comprehensive Income/(Loss) for the year (12,077) - (12,077) Grants 2,000 43,050 10,501,520 10,546,570 7,813,028 Total Comprehensive Income/(Loss) for the year (12,077) 1,301,118 1,289,041 Total Revenue 6,961,116 3,711,606 18,802,209 29,474,931 28,218,314 Balance at 30 June 2020 (8,941) 33,753,905 33,744,964

EXPENSES

Salaries, Wages & On-Costs 6,632,281 3,785,015 5,763,055 16,180,351 15,318,222

Animal Care 423,191 599,182 119,794 1,142,167 1,031,761

Maintenance Consumables 921,993 518,384 118,888 1,559,265 1,602,946

Cost of Sales 372,024 188,839 - 560,863 744,389

Conservation & Research Projects - - 1,450,959 1,450,959 1,950,031

Utilities 558,441 298,297 - 856,738 675,837

Marketing & Promotion 55,833 139 676,318 732,290 807,653

Tours & Experiences 158,866 832,501 1,493 992,860 1,531,075

Depreciation - - 2,810,581 2,810,581 2,687,165

Other Expenses 241,749 143,639 1,370,001 1,755,389 1,682,154

Total Expenses 9,364,378 6,365,996 12,311,089 28,041,463 28,031,233

56 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 57 APPENDIX A Appendices CITES Listed Species

There are approximately 5,000 species of animals and more CITES I SPECIES MANAGED WITHIN than 28,000 species of plants protected by the Convention ZOOS SA COLLECTIONS on International Trade in Endangered Species of Wild Fauna (By class, in alphabetical order by common name for and Flora (CITES). These species are listed in one of three easy reference) CITES Appendices, according to how threatened they are by international trade. Animals listed under CITES Appendix I Reptilia are those species threatened by extinction. The exchange of Radiated Tortoise Astrochelys radiate these species is permitted only in certain circumstances. These Rhinoceros Iguana Cyclura cornuta cornuta restrictions have implications for the maintenance of CITES I Western Swamp Tortoise Pseudemydura umbrina species in the zoo environment, as the import of such species Komodo Dragon Varanus komodoensis can be a long and expensive exercise. Aves These species, in particular, highlight the need for effective population management, with any CITES I species required Hyacinth Macaw Anodorhynchus hyacinthinus to be managed under the Department of Agriculture, Water Illiger’s Macaw Ara maracana and the Environment’s cooperative conservation program. Nicobar Pigeon Caloenas nicobarica Adelaide Zoo currently houses 26 species of CITES I listed Orange-bellied Parrot Neophema chrysogaster animals, while Monarto Safari Park maintains 12 CITES I Palm Cockatoo Probosciger aterrimus listed animals. Scarlet Macaw Ara macao African Grey Parrot Psittacus erithacus

Mammalia

Addax Addax nasomaculatus Black Rhinoceros Diceros bicornis minor Brush-tailed Bettong Bettongia penicillata ogilbyi Cheetah Acinonyx jubatus jubatus Chimpanzee Pan troglodytes Cotton-top Tamarin Saguinus oedipus Giant Panda Ailuropoda melanoleuca Golden Lion-tamarin Leontopithecus rosalia rosalia Greater Bilby Macrotis lagotis sagitta Greater Stick-nest Rat Leporillus conditor Malayan Tapir Tapirus indicus Mandrill Mandrillus sphinx Mesopotamian Fallow Deer Dama mesopotamica Nepalese Red Panda Ailurus fulgens fulgens Oriental Small-clawed Otter Aonyx cinereus Przewalski’s Horse Equus ferus przewalski Ring-tailed Lemur Lemur catta Scimitar-horned Oryx Oryx dammah Siamang Symphalangus syndactylus Southern White Rhinoceros Ceratotherium simum ssp. simum Sumatran Orang-utan Pongo abelii Sumatran Tiger Panthera tigris sumatrae White-cheeked Gibbon Nomascus leucogenys

58 Photograph by Simon Dower Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 59 International Union For The APPENDIX B Conservation Of Nature Listed Species Professional memberships

The International Union for the Conservation of Nature (IUCN) Endangered American Association of Zoo Environment Institute Advisory Board – Veterinary Nurses Council of Australia – has been assessing the conservation status of animal and Veterinarians – Dr David McLelland Board member – Elaine Bensted Dianne Hakof African Wild Dog Lycaon pictus plant species on a global scale for more than forty years. The American College of Zoological European Association of Zoos and Veterinary Surgeons Board of South African Grey Parrot Psittacus erithacus categories and criteria are intended to be an easily and widely Medicine – Dr David McLelland Aquaria (EAZA) Nutrition Group (ENG) - Australia – it is compulsory for all Zoos Australian Sea-lion Neophoca cinerea understood system for classifying species at a high risk of (Diplomate) Mark Snowball SA veterinarians to hold this. extinction. IUCN listed species are represented throughout Chimpanzee Pan troglodytes Aquality Water Quality and Water European Association of Zoo and Wildlife Diseases Association – Dr Ian most of the taxonomic groups currently held at Adelaide Zoo Merten’s Water Monitor Varanus mertensi Treatment in Zoos and Aquariums, Wildlife Veterinarians – Dr Ian Smith Smith, Dr David McLelland, Dr Jenny and Monarto Safari Park. Golden Lion-tamarin Leontopithecus rosalia rosalia Goodfellow’s Tree-kangaroo Dendrolagus goodfellowi Convener – Mark Smith European College of Zoological McLelland (Executive Member), Dr SPECIES WITHIN ZOOS SA COLLECTION LISTED Java Sparrow Padda oryzivora Association of Avian Veterinarians – Dr Medicine – Dr David McLelland Lynley Johnson and Dr Jerome Kalvas IN IUCN CATEGORIES OF MOST CONCERN Malayan Tapir Tapirus indicus David McLelland (Diplomate - Zoo Health Management; Wildlife Ethics Committee – Dr Ian Extinct in Wild Mesopotamian Fallow Deer Dama mesopotamica Association of Reptilian and Amphibian Member of ECZM Scientific Committee Smith, Dr David McLelland, Dr Lynley Red Panda Ailurus fulgens fulgens Veterinarians – Dr Ian Smith and Examinations Committee) Johnson, Deb Barry and Michelle Birkett Scimitar-horned Oryx Oryx dammah Pit-shelled Turtle Carrettochelys insculpta Association of Zoos and Aquariums Fellow of the Royal Entomological Wildlife Health Australia – Dr Ian Przewalski’s Horse Equus ferus przewalski Critically Endangered (AZA) Nutrition Advisory Group (NAG) - Society of London – Peter Clark Smith, Dr David McLelland, Dr Jenny Pygmy Blue-tongue Lizard Tiliqua adelaidensis Mark Snowball (Affiliate Member) International Union for the Conservation McLelland, Dr Lynley Johnson and Dr Addax Addax nasomaculatus Pygmy Hippopotamus Choeropsis liberiensis Jerome Kalvas Australian and New Zealand College of Nature Special Survival Commission Axolotl Ambystoma mexicanum Ring-tailed Lemur Lemur catta of Veterinary Scientists – Dr Ian Smith Tortoises and Freshwater Turtle World Association of Zoos & Aquariums Black Rhinoceros Diceros bicornis minor Siamang Symphalangus syndactylus (Wildlife Medicine), Dr David McLelland Specialist Group – Dr Phil Ainsley (WAZA) – Committee member Brush-tailed Bettong Bettongia penicillate ogilbyi Sun Conure Aratinga Soltiltialis (Zoo Medicine; Member of Subject Marna Banggara – Executive Committee Conservation and Environmental Cotton-top Tamarin Saguinus oedipus Swift Parrot Lathamus discolor Standards Committee for Chapter of – Peter Clark Sustainability Committee and Eastern Bongo Tragelaphus enrycerus isaaci Tasmanian Devil Sarcophilus harrisii Zoo and Wildlife Medicine), Dr Lynley Membership and Ethics Committee – Elongated tortoise Indotestudo elongate Woma Python Aspidites ramsayi Nutrition Society of Australia Johnson (Zoo Medicine), Dr Jenny Elaine Bensted Orange-bellied Parrot Neophema chrysogaster – Mark Snowball (Registered Vulnerable McLelland (Avian Medicine) World Association of Zoos and Plains Wanderer Pedionomus torquatus Animal Nutritionist) Australian Mammal Society – Dr Liberty Aquariums - Zoos South Australia Radiated Tortoise Astrochelys radiata African Lion Panthera leo senegalensis Oceanario de Lisboa, Board Advisory Olds ZAA Australian Species Management Regent Honeyeater Xanthomyza phrygia Aldabra Giant Tortoise Geochelone gigantean Committee – Mark Smith Program - Gert Skipper (Animal Sumatran Orang-utan Pongo abelii African Spurred Tortoise Centrochelys sulcata Australian Society of Herpetologists – Dr Regional Development Australia Management Committe member, Sumatran Tiger Panthera tigris sumatrae Binturong Arcticis binturong Phil Ainsley Murraylands and Riverland (RDAMR) – Carnivore and Small Exotic Mammal Western Swamp Tortoise Pseudemydura umbrina Brazilian Tapir Tapirus terrestris Children’s University Advisory Board – Board member – Elaine Bensted TAG Co-convenor) and Jodi Buchecker White-cheeked Gibbon Nomascus leucogenys Broad-headed Snake Hoplocephalus bungaroides Board member – Elaine Bensted Society for the Study of Amphibians and (Australian Mammals TAG Co Convenor) Chattering Lory Lorius garrulous Coast 4Cs, Founding Board Member – Reptiles – Dr Phil Ainsley Cheetah Acinonyx jubatus jubatus Zoo and Aquarium Association – Peter Mark Smith South Australian Herpetology Group – Hyacinth Macaw Anodorhynchus hyacinthinus Clark, Sarah Brown Comparative Nutrition Society – Mark Dr Phil Ainsley Crimson-bellied Conure Pyrrhura perlata Zoo and Aquarium Association (ZAA) Snowball Species 360 Board Selection Committee Southern Cassowary Casuaris casuaris johnsonii Vice President and Board Member, Chair Conservation Centers for Species – Mark Smith Ghost Bat Macroderma gigas gigas Finance, Audit & Risk Committee – Survival (C2S2) and Steering Committee Giant Panda Ailuropoda melanoleuca Sydney Zoo – Chairman, Animal Welfare Elaine Bensted – Peter Clark on behalf of Monarto Giraffe Giraffa camelopardalis and Ethics Committee – Peter Clark Zoo and Aquarium Association, USA, Safari Park Greater Bilby Macrotis lagotis sagitta The Australian Rhino Project (TARP) – Member – Mark Smith Koala Phascolarctos cinereus Conservation Planning Specialist Board Member – Elaine Bensted Zoo and Aquarium Associations Ethics Komodo Dragon Varanus komodoensis Group (International Union for the Thylation Ltd Board – Board member – Committee – Dr Phil Ainsley Malleefowl Leipoa ocellata Conservation of Nature Species Survival Elaine Bensted Zoo Animal Health Reference Group Mandrill Mandrillus sphinx Committee) – Peter Clark Turtle Survival Alliance – Dr Phil Ainsley Chief Veterinary Officer appointee – Dr Quokka Setonix brachyurus Ecological Society of Australia – Dr Ian Smith Rhino Iguana Cyclura cornuta Liberty Olds University of South Australia (UniSA) Business School Program Advisory Small-clawed Otter Aonyx cinerea Elasmobranch Husbandry Initiative, Committee – Committee member – Spur-thighed Tortoise Testudo graeca Convener – Mark Smith White-bellied Caique Pionites leucogaster Elaine Bensted

60 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 61 APPENDIX C APPENDIX E ZAA Species Management program Research holders by Zoos SA employees We consider it a core part of our Chelsea Graham, PhD Candidate: PUBLICATION LIST SPECIES STAFF MEMBER POSITION organisational activities to conduct Characterising the biology of Tasmanian Al-Naji A, Tao Y; Smith IG, Chahl J. research that seeks to advance and Devil Schwann cells to advance (2019) A Pilot Study for Estimating the Black-winged Stilt Himantopus himantopus leucocephalus Vaughan Wilson Species Coordinator inform the goals of Zoos SA. Be it our understanding of Devil Facial Cardiopulmonary Signals of Diverse Brush-tailed Bettong Bettongia penicillata Dr Liberty Olds Species Coordinator captive breeding, captive management, Tumour Disease. Exotic Animals Using a Digital Camera. welfare, wildlife health, zoological Sensors 2019, 19, 5445. https://doi. Chimpanzee Pan troglodytes Beth Pohl Species Coordinator Jacob Maher, Honours: The changing medicine, ecology, or education, our org/10.3390/s19245445 Ghost Bat Macroderma gigas gigas Lucy Catt Species Coordinator research activities provide outcomes conservation role of zoos through time. Holz PH, Clark P, McLelland DJ, Lumsden Greater Bilby Macrotis lagotis sagitta Jodi Buchecker Species Coordinator both for Zoos SA and the broader Brianna Golder-Dewar and Jordyn LF, Hufschmid J. 2020 Haematology of conservation community. In many Triggs, Honours Candidates: Mainland Tammar Wallaby Macropus eugenii eugenii Jodi Buchecker Species Coordinator southern bent-winged bats (Miniopterus instances, we partner collaboratively Development of welfare assessment orianae bassanii) from the Naracoorte Southern Hairy-nosed Wombat Lasiorhinus latifrons Dr Rachel Robbins Species Coordinator with external organisations, and tools for captive reptiles (agamid lizards, many projects are conducted by Caves National Park, South Australia. White-browed Woodswallow Artamus superciliosus Vaughan Wilson Species Coordinator pythons, freshwater turtles, land Comparative Clinical Pathology. 1:231- undergraduate and post-graduate tortoises). Yellow-footed Rock-wallaby Petrogale xanthopus xanthopus Jodi Buchecker Species Coordinator research students. The volunteers in 237. the Animal Health Centre Laboratory DVM1 Clinical Research Projects McLelland JM, McLelland DJ, Massy- provide support and services to range in 2019: Westropp N, Wigmore B, Loftus WK, of conservation and research projects APPENDIX D A sonographic approach to Read RA. (2020) Horner Syndrome within and beyond Zoos SA. • assessing body condition in with Ipsilateral Wing Paresis in a Wild, Zoos SA staff representatives on species recovery teams The Wildlife Ethics Committee (WEC) is Southern White Rhinoceros. Juvenile Yellow-Tailed Black Cockatoo and other key conservation stakeholder groups convened jointly by the SA Department Hormonal cyclic profiling using (Calyptorhynchus funereus). Journal of SPECIES REGION STAFF MEMBER of Environment and Water, the South • non-invasive sampling techniques Avian Medicine and Surgery 34(2):186- Australian Museum and Zoos SA. A in Southern White Rhinoceros and 191. https://doi.org/10.1647/1082-6742- Bushfire Recovery Wild Welfare Response Working Group P. Ainsley number of Zoos SA staff members Goodfellow’s Tree Kangaroo. 34.2.186 Greater Bilby Macrotis lagotis sagitta J. Buchecker serve on the WEC, including Ian Smith Macropod haematology over time: • Boardman WSJ, Baker ML, Boyd Kangaroo Island Dunnart Sminthopsis aitkeni L. Olds (Deputy Chair), David McLelland, Lynley Assessment of a new blood cell V, Crameri G, Peck GR, Reardon T, Johnson, Deb Barry and Michelle Birkett. preservative on the haematological Malleefowl Leipoa ocellata Observer status Smith IG, Caraguel CGB, Prowse values found in macropods. TAA. (2020) Seroprevalence of three Marna Bangarra Bettong Translocation Steering Committee L. Olds RESEARCH PROJECTS Projects that Zoos SA have been, DVM1 Clinical Research Projects paramyxoviruses; Hendra virus, Tioman Marna Bangarra Executive Steering Committee P. Clark or continue to be, involved with are in 2020: virus, Cedar virus and a rhabdovirus, Marna Bangarra P. Clark, L. Olds and listed below. Australian bat lyssavirus, in a range Causes and patterns of mortality in I. Smith • expanding fruit bat, the Grey-headed SA Department of Environment and zoo birds (Adelaide and Singapore flying fox Pteropus( poliocephalus). Murraylands Threatened Flora Multiple spp. P. Ainsley Water Zoos). PLoS ONE 15(5): e0232339. https://doi. Orange-bellied Parrot Neophema chrysogaster National L. Foster D. org/10.1371/journal.pone.0232339 Flinders University McLelland Health monitoring and biotelemetry of Regent Parrots (Polytelis anthopeplis) in Tara Daniels, PhD Candidate: What Plains Wanderer Pedionomus torquatus National P. Clark, L. Olds the SA Riverland. makes for a good translocation: A case Pygmy Blue-tongue Lizard Tiliqua adelaidensis P. Ainsley University of Adelaide study of the Pygmy Bluetongue. Regent Parrot Polytelis anthopeplus D. McLelland Wayne Boardman, PhD Candidate: Murdoch University SA Mammal Translocation Working Group L. Olds Grey Headed Flying Fox (disease Jessica Rendle, PhD Candidate: South Australian Nature Alliance L. Olds epidemiology). Epidemiology of the clinical syndrome Southeast Red-tailed Black-cockatoo Calyptorhynchus banksii graptogyne National L. Olds Dena Piro, PhD Candidate: lumpy jaw in captive macropods: influence of housing and husbandry. Threatened Mallee Bird Steering Multiple spp. National L. Olds Pharmacokinetic studies of enrofloxacin, meloxicam and Praziquantel in Committee University of Sydney Tasmanian Devils (Sarcophilus harrisii). Western Swamp Tortoise Pseudemydura umbrina WA P. Ainsley Lucinda Barton, PhD Candidate: Degenerative Joint Disease in Captive Large Cats: Improving Clinical Management and Treatment Outcomes

62 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 63 APPENDIX F Conference presentations and workshop attendance

DATE CONFERENCE, PRESENTATION AND/OR WORKSHOP STAFF MEMBER

July 2019 Tasmanian Devil Stakeholders Meeting, Melbourne Zoo Beth Pohl and Louise Stockburger

September 2019 Wildlife Diseases Association - Australasia, Tasmania Sarah Alexander

October 2019 Varanid Workshop, Alice Springs Dianne Hakof

November 2019 Canid and Hyenid Husbandry Course, Fossil Rim Wildlife Center, Anna Bennett and Jaimee Button Texas, USA

December 2019 ASMP Workshop with ZAA Board and AMC Committee Elaine Bensted, Gert Skipper.

May 2020 4th International Conference “Public Aquarium in The Modern Keynote Speaker, Mark Smith World”, St Petersburg Russia

64 Royal Zoological Society South Australia Inc. Annual Report 2019-20 | 65 Thanks toour GOVERNMENT PARTNERS sponsors! MAJOR PARTNERS

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