News Release Sales Contact: Corporate Communications Contact: Hélène Tauran, Retail Business Developper Laurent Ventura, Marcom ESII ESII Tel.: +33 (0)4 67 07 12 71 Tel.: +33 (0)4 67 07 04 78 Email :
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[email protected] ESII optimizes checkout process eZQ™, the singe line queuing solution, improves the check-out management to accelerate process time and make the wait active and pleasant. This system is installed in Carrefour supermarkets (Paris region) and certifies that customers have a positive image concerning check-out process. LAVERUNE, France, January 30th, 2013 – ESII, SAS, French leader in queuing management systems, is changing the customer experience with its "Great Shopping Experience ™" solutions, adapting them to checkout process. The check-out process is a part of customer satisfaction. Waiting at check-out is one of the two main reasons for abandoning in-store purchase and process time at check-out remains a recurring key item to be overcome, for all brands and all sectors. The "Great Shopping Experience™" solutions adapted to check-out allow the stores to accelerate and standardize the process (50% faster). The average waiting time is less than a minute to scan articles. Merchandising products increase the average shopping basket value (+400% with advertising on video screens that indicate checkouts available). ESII installed this solution in Carrefour supermarkets (Paris region) on check-out units, in addition to traditional check-outs. Results are positive both for customers and for cashiers. Customers appreciate that check-out process is smoother, and cashiers work in stress-free conditions. Video available here: http://www.youtube.com/playlist?list=PLNjM1oKo4Gn3lQpbndkuWcS7BuOzVeYAe ~more~ Specifically, a single queue is installed in front of check-out counters and when one is available, the next customer is called on the video screen and by sound announcement.