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Spring 2012, Vol 10, No. 2

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Spring 2012, Vol 10, No. 2 Years 16th Annual Florida RTAP Paratransit Roadeo he 16th Annual Flor- ida RTAP Paratran- Tsit Roadeo was held on April 28th in Ocala at the SunTran facility, and was co-hosted by SunTran and Marion Senior Services. Florida’s best paratransit operators com- peted for the title of Florida RTAP Paratransit AboveAb & Left: L f Roadeo Champion. In addition to the on-course Operators completion, participants attended training compete classes and took a written skills and knowledge in Roadeo events test. Several volunteer judges were also on hand to provide their expertise during the competition. Steven Neal, General Manager with SunTran, and his staff provided top-notch hospitality for all of the Roadeo participants throughout the event. At the Saturday evening Roadeo Awards Ban- quet, the following winners and champions were announced and recognized: Florida Champions Sure-Lok Above and Beyond Award: Dorothy (Dot- Shine at Nationals! tie) Higgins, VOTRAN, South Daytona s Florida Paratransit Roadeo Van Category: 1st place winner Michael Wimberly, AChampions, Calhoun County Calhoun County Senior Citizens; 2nd place winner paratransit operators Michael Wim- Raymond Aylmer, Gulf County Transportation; 3rd berly and Gary Walker competed at place winner Peggy Shiver, Liberty County Transit the National Paratransit Roadeo, spon- sored by the Community Transporta- Small Bus Category: 1st place winner Gary Walker, tion Association of America (CTAA) in Calhoun County Senior Citizens; 2nd place winner Baltimore, Maryland on May 20, 2012. Mary Kamasinski, Manatee County BOCC; 3rd place winner Paul Leavens, Polk County Transit Kudos to Michael for placing 2nd in the van category and Gary for placing 14th For more highlights, and to view more pictures in the cutaway category and represent- of the 2012 Florida RTAP Paratransit Roadeo, ing the State of Florida so well! please go to the Paratransit Roadeo link at: www.fl oridartap.org/pages/events.html Florida RTAP Paratransit Roadeo Winners Small Bus Category L-R: All pictured with Bob Westbrook 1st Place: Gary Walker 2nd Place: Mary Kamasinski 3rd Place: Paul Leavens Van Category LL-R: All pictured with Bob Westbrook 11st Place: Michael Wimberly 22nd Place: Raymond Aylmer 33rd Place: Peggy Shiver Above and Beyond Award Winner he Florida Department of Trans- inindispensable member of the VOTRAN portation Public Transit Offi ce tteam. Mrs. Higgins strives to provide Tawarded its annual “Above and ssafe, quality service to her customers, and Beyond” award to an exemplary paratran- ththeir welfare is of the utmost concern to sit driver at the 2012 Paratransit Roadeo hher. in Ocala, Florida. The purpose of the RRecently she went to pick up one of her “Above and Beyond” award is to honor ccustomers and the customer’s husband a driver who consistently performs in an ccame to the door and said his wife was outstanding manner and shows great care nnot responding to him. Mrs. Higgins and concern for passengers with special aassessed the situation, radioed dispatch to needs. ccall for help, performed CPR and stayed This year’s award recipient was Dorothy uuntil medical help arrived; all the while (Dottie) Higgins a paratransit driver from mmaintaining her professional demeanor VOTRAN, in South Daytona, Florida. aand providing a calm presence for the hhusband. Dottie Higgins, who has been employed with VOTRAN since 1995, is an exceptional employee who consistently Congratulations to VOTRAN’s Dorothy Higgins for dis- performs beyond the call of duty. During her time at playing exemplary customer service and for going “Above VOTRAN, she has become a well-liked, respected and and Beyond” the call of duty! Please direct all questions or comments to: OUR MISSION RTAP BULLETIN The Florida RTAP provides training, con- tinuing education, and technical assistance Center for Urban Transportation Research to those who provide or assist in the pro- Our 10th Year University of South Florida vision of public transportation services in 4202 East Fowler Avenue, CUT100 rural and small urban communities in order Vol. 10 No. 2, Spring 2012 Tampa, FL 33620-5375 to promote the coordinated delivery of safe, (813) 974-3120, fax (813) 974-5168 effi cient, and effective transit services. The RTAP BULLETIN is produced by the email: [email protected] USF Center for Urban Transportation website: www.fl oridartap.org Editor: Yolanda Moore Designer: Stephanie Zavacki Research. 2 SPOTLIGHT—Gene Keen, Bay Town Trolley Operations Manager ach SPOTLIGHT edition highlights one of our many Biggest Challenge in Transit: Helping the most possible energetic Florida RTAP transit professionals and with the available resources. allows these individuals to introduce themselves in E Personal Benefi t of Working in Transit: Helping to provide their own words. In this issue, the SPOTLIGHT is on Gene a much needed service. Keen, Bay Town Trolley Operations Manager. Community Involvement: Pastor of New Beginning Church Name: Gene Keen in Southport, Florida for 15+ years; worked with youth Title: Bay Town Trolley Opera- through church association for 10+ years tions Manager Personal Background: Married to Gina Keen for 21+ years; Birthplace: Panama City, Florida one daughter, Genna, 19 years old; family dog—Gracie; I like to read, play cards and watch movies Education: Mosley High School; some Gulf Coast State College; Childhood Ambition: To be a teacher H & R Block Tax School; and Inspiration: The Bible, my family and friends transportation training classes with CUTR/USF Favorite Book: The Bible, murder mysteries and some sci- Professional History: I’ve worked in banking, restaurants, ence fi ction tax accounting, income tax preparer, offi ce manager, school bus operator, and as a transit operator and manager Favorite Color: Red Years Working with Current Agency: 3 years Favorite Candy: Miniature Reese’s cups Years working in Transit Industry: 5 years My Motto: “Assume the best; make them tell you the rest” Save the Date October 28-30, 2012 Registration will open in July. For more information visit www.fl oridatransit.org 3 Public Transit Professionals Converge on Tampa ver 200 transit professionals gathered at the Florida’s Rural Transit Assistance Program (RTAP) spon- USF Embassy Suites on June 5-6, 2012 for the sored two sessions. The fi rst was the National RTAP train- O2012 FDOT/FPTA/CUTR Professional Develop- ing module entitled “Customer Driven Service” that was ment Workshop. The Workshop was co-sponsored by the presented by Mike Noel (below). The other was the debut Florida Department of Transportation (FDOT), the Florida of the Computer Based Public Transportation Association (FPTA), and the Center Training (CBT) mod- for Urban Transportation Research (CUTR). ule “Disability Eti- quette for Bus Opera- The Workshop goal was to offer professional development tors.” This CBT was and educational enrichment opportunities to Florida’s pub- developed by CUTR lic transit professionals. The one-stop workshop offered and funded by FDOT public transit professionals an excellent opportunity to through Florida RTAP. learn from industry experts, attend professional develop- ment training, learn about research updates, and network with their peers. Workshop attendees participated in edu- cational training classes and general session discussions that stimulated new ideas and identifi ed creative solutions to problem solving and strategic planning. The Workshop sessions focused on a wide variety of topics such as transit security, managing transit emergencies, grant writing skills, substance abuse management, sustainability design and LEED certifi cation, federal grant programs, maintenance, customer service, marketing, procurement, transit planning, communication skills, disability etiquette, several professional development sessions, and many train- the-trainer facilitated sessions. Additionally, the Florida Commission for the Transportation Disadvantaged hosted two training sessions on regional transit mobility manage- ment projects and Medicaid reform. Sunshine Line & HART Collaborate to Provide More Service hink government can services to other Hillsborough be more effi cient? County residents. Hillsborough Area T Congratulations to HART and Regional Transit (HART) and Hillsborough County’s Sun- the Sunshine Line, the two shine Line on their research and public transportation providers collaboration! Please send us in Hillsborough County, agree your local stories on collabora- with you. The recent review of tion and operating effi ciencies! the services they provide to cit- izens with disabilities showed Contact Ed Wisniewski, Sun- that both Sunshine Line and HART run vans to nine dialysis shine Line Manager at wisniewskie@hillsboroughcounty. centers in the Tampa area. org or (813) 276-8999. In a new six-month pilot project, these customers will be tran- sitioned into the services provided by HART Plus, allowing Sunshine Line, the Community Transportation Coordina- tor, to provide much needed transportation 4 Guest Editorial: Thoughts on Coordination By: Cathy Brown, Executive Director, St. Johns County The half of knowledge is knowing where to fi nd it—so if Council on Aging, St. Augustine (St.Johns County), Florida you don’t understand something, ask! oordination is hard-wired into community trans- People cannot be committed to goals they don’t help set portation in Florida. Since its inception in the late —so we get buy-in from the affected employees by talk- C1970s with legislation creating the transportation ing about concerns in advance and enlisting their
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