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FY2019 Annual Business Plan

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FY2019 Annual Business Plan FY 2019 Annual Business Plan October 1, 2018 to September 30, 2019 SAN ANTONIO, TEXAS VIAINFO.NET (This page intentionally left blank) FY19 ANNUAL BUSINESS PLAN OCTOBER 1, 2018 – SEPTEMBER 30, 2019 Annual Budget and Five-Year Financial and Capital Plan VIA METROPOLITAN TRANSIT SAN ANTONIO, TEXAS i (This page intentionally left blank) ii Our Mission Statement VIA provides regional multimodal transportation options that connect our community to opportunity, support economic vitality, and enhance quality of life throughout the region. iii iv Government Finance Officers Association of the United States and Canada (GFOA) presented a Distinguished Budget Presentation Award to VIA Metropolitan Transit, Texas, for its Annual Budget for the fiscal year beginning October 1, 2017 (fiscal year 2018). In order to receive this award, a governmental unit must publish a budget document that meets program criteria as a policy document, as a financial plan, as an operations guide, and as a communications device. This award is valid for a period of one year only. We believe our current budget continues to conform to program requirements, and we are submitting it to GFOA to determine its eligibility for another award. v TABLE OF CONTENTS Page Introduction Transmittal Letter ............................................................................................................. 1 FY18: A Year in Review .................................................................................................. 4 FY19: Improving the Customer Experience .................................................................... 8 FY19: Budget Big Picture ................................................................................................ 13 Format of the Budget Document ...................................................................................... 23 Budget Overview The Community VIA Metropolitan Transit Serves ............................................................ 25 VIA Metropolitan Transit Budget Process ........................................................................ 33 Budget Schedule .............................................................................................................. 34 Budget Amendment Process ........................................................................................... 34 Budget Assumptions ........................................................................................................ 34 Financial Policies ............................................................................................................. 36 Debt ................................................................................................................................. 37 Appropriations .................................................................................................................. 38 Net Position ...................................................................................................................... 38 Financial Overview Introduction to Financial Overview ................................................................................... 39 Operating Budget Summary ............................................................................................ 40 Service Statistics .............................................................................................................. 41 Service Level Summary Hours ........................................................................................ 42 Service Level Summary Miles .......................................................................................... 43 Service Level Summary Passengers ............................................................................... 44 Revenue Summary .......................................................................................................... 46 Expense Summary ........................................................................................................... 50 Authorized Positions ........................................................................................................ 56 Expenses by Category Summary .................................................................................... 57 Expenses by Group / Division .......................................................................................... 58 Cost Center Detail Analysis ............................................................................................. 60 Line Service ..................................................................................................................... 61 Special Event Service ...................................................................................................... 62 Charter Service ................................................................................................................ 62 Disaster Relief Service ..................................................................................................... 62 VIAtrans Service .............................................................................................................. 63 Contract Service .............................................................................................................. 64 Vanpool Service ............................................................................................................... 64 Real Estate Development Cost Center ............................................................................ 64 Business Development and Planning Cost Center .......................................................... 64 Fringe Cost Center ........................................................................................................... 65 Indirect Cost Center ......................................................................................................... 65 Cost Allocation Plan ......................................................................................................... 66 Personnel Summary ........................................................................................................ 68 Personnel Add and Deletes ............................................................................................. 70 Agency Organization Chart .............................................................................................. 72 vi Operating Detail by Group/Division/Department Introduction to Detail by Division ...................................................................................... 73 VIA FY2019 Goals and Strategies ................................................................................. 74 Audit ................................................................................................................................. 79 Legal ................................................................................................................................ 80 Diversity and Federal Compliance ................................................................................... 81 Public Engagement .......................................................................................................... 82 Marketing and Promotions ............................................................................................... 83 Corporate Communications ............................................................................................. 85 Government and Community Relations ........................................................................... 87 Customer Relations and Sales ........................................................................................ 88 Safety, Security and Training ........................................................................................... 90 Fiscal Management .......................................................................................................... 92 Human Resources ........................................................................................................... 93 Technology and Innovation .............................................................................................. 94 Fleet and Facilities ........................................................................................................... 96 Procurement .................................................................................................................... 97 Bus Service Departments ................................................................................................ 98 ADA & Accessible Services ............................................................................................. 100 Paratransit Operations ..................................................................................................... 101 Planning and Development .............................................................................................. 102 Organization Charts General and Administration ............................................................................................. 103 Audit ................................................................................................................................. 104 Legal ................................................................................................................................ 105 Diversity and Federal Compliance ................................................................................... 106 Public Engagement .........................................................................................................
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