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Modernisation, Reform, Accountability

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Modernisation, Reform, Accountability Public Services for the Future: Modernisation, Reform, Accountability Comprehensive Spending Review: Public Service Agreements 1999-2002 Presented to Parliament by the Chief Secretary to the Treasury by Command of Her Majesty, December 1998 Cm 4181 28 Sterling published by The Stationery Office Public Service Agreements 1999-2002 Public Services for the Future: Modernisation, Reform, Accountability Contents Foreword by the Prime Minister Section 1: Introduction 1. Modernisation, reform and accountability 2. The main elements of Public Service Agreements Section 2: Public Service Agreements 3. Department for Education and Employment 4. Department of Health 5. Department of the Environment, Transport and the Regions 6. Criminal Justice System 7. Home Office 8. Lord Chancellor's Department 9. The Law Officers' Departments 10. Action against Illegal Drugs 11. Ministry of Defence 12. Foreign and Commonwealth Office 13. Department for International Development 14. Department for Trade and Industry 15. Exports Credits Guarantee Department 16. Ministry for Agriculture, Fisheries and Food 17. Forestry Commission 18. Department for Culture, Media and Sport 19. HM Treasury 20. Office for National Statistics 21. Government Actuary's Department 21. Government Actuary's Department 22. National Savings 23. HM Customs and Excise 24. Inland Revenue 25. Cabinet Office Section 3: Interim Public Service Agreements 26. Department of Social Security 27. Sure Start Annex: Illustrative Public Service Agreements 28. Scotland 29. Wales 30. Northern Ireland Public Services for the Future: Modernisation, Reform, Accountability Comprehensive Spending Review: Public Service Agreements 1999-2002 Presented to Parliament by the Chief Secretary to the Treasury by Command of Her Majesty, December 1998 Cm 4181 28 Sterling published by The Stationery Office Public Service Agreements 1999-2002 Foreword by the Prime Minister In our first year of Government we undertook a Comprehensive Spending Review (CSR) to decide not just how much to spend in each area but also the service improvements and reforms we would require in return. We announced our new spending plans in July with increased resources for our key priorities, particularly health and education. But we made it clear that the extra investment was conditional on clear objectives, higher standards, improved productivity, and the reforms needed to deliver the modern and efficient services the public needs. The Public Service Agreements (PSAs) we are publishing here set out what we shall deliver in return for the extra resources provided in the CSR. For the first time we are setting targets right across the public services for the modernisation and reform we need to meet the testing demands of the future. Too often in the past, governments have only made commitments for what they put into public services ​ money, manpower and policies ​ not for what the public will get out in return. That is what really matters. People rightly expect modern services that work well, meet real needs, and use public money fairly and efficiently. That is why PSAs set out each department's aims and objectives and then show how much progress we expect to make and over what timescale, through concrete targets. As far as possible, these targets are set in terms of specific improvements in services or in the results those services will achieve. PSAs therefore show what people can expect for their money in the real world, with extra investment matched by hard commitments. They include our key manifesto pledges on service standards, with targets, for example: to cut class sizes to 30 or under for 5, 6 and 7 years olds by September 2001; to reduce the time taken from arrest to sentence for persistent young offenders from 142 to 71 days; to cut NHS waiting lists by 100,000 over the lifetime of the Parliament and to deliver a consequential reduction in average waiting times; by May 2002, to get 250,000 under 25 year olds off benefit and into work by using money from the windfall tax. And they add new targets for the improvements which will be delivered as a result of these and other changes. For example: an increase by 2002 in the proportion of 11 year olds reaching Key Stage 2 standards in literacy from 63% to 80%; a reduction in the long-run rate of the growth of crime; a reduction in premature deaths and avoidable illness, disease and injury, and a reduction in inequalities in health. PSAs also show how we will modernise and reform government. That means finding new ways to tackle long-standing problems such as fraud, days lost through sickness absence and inefficient procurement practices. It also means applying fresh and innovative approaches to the business of government ​ for example, by making electronic government a reality and by making sure that government departments and agencies work far more closely and imaginatively together. That is why we are publishing three cross-departmental PSA today ​ on the criminal justice system, action against illegal drugs and help for families with young children through Sure Start ​ and why many departments have decided to set joint targets in areas where they need to work side by side. Finally, publishing these new agreements is an important step to improving democracy and accountability. PSAs are agreements with you. They show what we as a Government will deliver in return for the investment you have made in public services. Publishing them today is therefore only a start. Our key task will be to make sure that the reforms and programme of modernisation we have set out here are actually put into place. By publishing clear, measurable targets, we are making it possible for everyone to judge whether we meet them. To ensure that you are in the best position to do so, we will report annually on the progress we have made in delivering the public services for the future that we are promising here. Tony Blair Public Service Agreements 1999-2002 1. Modernisation, reform, accountability 1 Modernisation and reform Modern, efficient and high quality public services lie at the heart of a productive and fair society. In July, the Government set out spending plans for 1999​2002 as the outcome of the Comprehensive Spending Review (CSR)1. The CSR set new priorities for public spending with significant extra investment in key services such as education and health. The Government made clear that this new investment would be linked to modernisation and reform to raise standards and improve the quality of public services. This White Paper delivers that commitment by publishing, for the first time, measurable targets for the full range of the Government's objectives for public services in the form of ground-breaking new Public Service Agreements (PSAs). Focusing on results The amount spent or numbers employed are measures of the inputs to a service but they do not show what is being achieved. While the number of new government programmes established or the volume of legislation passed are often critical milestones on the path to achieving change, they are only a means to delivering the real improvements on the ground that this Government wants to see. What really matters is the effectiveness and efficiency of the service the public receives. That is what makes a difference to the quality of people's lives. The targets published in this White Paper are therefore of a new kind. As far as possible, they are expressed either in terms of the end results that taxpayers' money is intended to deliver ​ for example, improvements in health and educational achievement and reductions in crime ​ or service standards ​ for example, smaller class sizes, reduced waiting lists, swifter justice. The Government is therefore setting specific, measurable, achievable, relevant and timed (ie SMART) targets, related to outcomes wherever possible. Moreover, as experience of this new approach develops, it hopes to further refine and improve future target-setting. Improving efficiency The Government's new approach will make it much easier to measure and improve the public sector's efficiency and thus raise its productivity ​ the quality and quantity of output delivered for the financial investment made. A central priority for the Government is to implement policies which will create the right environment for growth and opportunity in the economy and improve the productivity of the public sector itself, so that every pound of taxpayer's money is spent efficiently and effectively on delivering the Government's objectives. Measuring what public services deliver Many government policies seek improvements in economic performance and social welfare. These are harder to measure objectively than the outputs of the private sector. However, the Government has set targets related to end results or service standards wherever it can, recognising that some may have to be refined in the light of experience, as the factors involved become clearer and better information becomes available. Better government Sometimes the services government delivers cut across neat administrative boundaries and require cooperation between the agencies who deliver them ​ for example, within the criminal justice system. The Government will be publishing in the spring a White Paper setting out its approach to modernising the way government works, so that resources across the whole public sector can be brought to bear to deliver the goals to which the Government has committed itself. As an important step, the Government is today publishing three cross-cutting PSAs for the Criminal Justice System, Action against Illegal Drugs, and Sure Start. These set out shared objectives and targets across departments, and associated resources, for activities spanning several organisations. A number of departments also have shared targets in areas where they work closely together and many contribute individual targets to help tackle cross-cutting issues, for example, social exclusion and questions of particular concern to women. 2 Accountability The publication of PSAs represents a fundamental change in the accountability of government to Parliament and the public.
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