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Business Iq (Biq) Vustreamer Installation Guide FBIQ-002 Last Updated: 19/01/2021 11:00:00 AM Revision 2.0

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Business Iq (Biq) Vustreamer Installation Guide FBIQ-002 Last Updated: 19/01/2021 11:00:00 AM Revision 2.0 FOXTEL MANAGEMENT PTY LIMITED Business iQ (BiQ) vuStreamer Installation Guide FBIQ-002 Last Updated: 19/01/2021 11:00:00 AM Revision 2.0 BiQ vuStreamer Installation Guide Document Control © Copyright FOXTEL Management Pty Ltd. All rights reserved. This document contains information proprietary to FOXTEL Management Pty Ltd. Except for the purposes of evaluation, this document may not be reproduced, in whole or in part, in any form, or distributed to any party outside of FOXTEL Management Pty Ltd, by any means, without permission in writing, from FOXTEL Management Pty Ltd. This document is classified to the level indicated at the top of this page. Any classification containing the word confidence or confidential means the document is to be placed out of sight when not in use and placed in a drawer or cupboard when the room will be unattended. Any classification containing the word secret means the document is always to be in someone’s hand or under secure lock when not in use. History Version Date Author Description 1.0 15/06/2020 Graham Briscoe Initial version 1.1 09/09/2020 Graham Briscoe Added additional details to network requirements and troubleshooting. Added splitter to multistacker input. Added post install smoke test. Revised input signal ranges. 2.0 19/01/2021 Graham Briscoe Doc revised specifically to target installation technician installing vuStreamer device. Revised file name to reflect contents of doc. Changed smoke test to include checks for ambient temperature and all channels. Approval 19 Jan 2021 Graham Briscoe, Commercial Product Manager Date Distribution List Name Position Company Christopher Smith Commercial Product Solutions Manager Foxtel Doug Fewtrell Head of Field Operations Foxtel Adam Brown Field Area Manager BSA John Mitsios Field Line Manager BSA John Forgione Commercial/Quote Manager BSA Enver Vasfi Hardware Development Manager Foxtel Steve Circosta Customer Technology Field Engineer Foxtel Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 2 BiQ vuStreamer Installation Guide Disclaimer This document is correct at time of publication. Foxtel reserves the right to modify items within the document without prior notice to the field. Refer to the Foxtel website for the latest version: https://www.foxtel.com.au/support/tv/troubleshooting/installation-help.html Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 3 BiQ vuStreamer Installation Guide Table of Contents Sections 1. OVERVIEW ....................................................................................................................... 5 2. VUSTREAMER ARCHITECTURE .................................................................................... 5 3. NETWORK CONFIGURATION ......................................................................................... 6 4. PRE-INSTALLATION ........................................................................................................ 7 5. VUSTREAMER OUTLOOK............................................................................................... 7 6. ONSITE PREPARATION .................................................................................................. 8 7. CONNECTIONS ................................................................................................................ 9 8. POWER & BOOTUP ......................................................................................................... 9 9. TROUBLESHOOTING .................................................................................................... 10 10. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ............................................... 13 11. RELATED DOCUMENT .............................................................................................. 14 12. CONTACTS ................................................................................................................. 14 13. POST INSTALL SMOKE TEST .................................................................................. 15 Figures Figure 1 vuStreamer™ Outlook ................................................................................................. 5 Figure 2 vuStreamer Architecture .............................................................................................. 5 Figure 3 IP Infrastructure Overview ........................................................................................... 6 Figure 4 vuStreamer chassis dimensions.................................................................................. 7 Figure 5 vuStreamer front view ................................................................................................ 7 Figure 6 vuStreamer rear view .................................................................................................. 8 Figure 7 vuStreamer connections .............................................................................................. 9 Figure 8 Power jack ................................................................................................................. 10 Tables Table 1 LED behaviour ............................................................................................................ 13 Table 2 Definitions, Acronyms, and Abbreviations ................................................................. 14 Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 4 BiQ vuStreamer Installation Guide 1. Overview This document contains the recommended installation guidelines for vuStreamer™. vuStreamer™ (see Figure 1) is a dedicated IPTV mini-headend and part of the total Foxtel Business iQ (BiQ) solution. Figure 1 vuStreamer™ Outlook The vuStreamer™ intakes 80+ Foxtel channels plus FTA channels and converts them to IP-based multicast streams for distribution over a property's Ethernet network. BiQ SBBs (Set-Top-Boxes) then tune to these streams. Built on Enterprise-grade technology, remote management & troubleshooting is inherent to the Business iQ solution. 2. vuStreamer Architecture Figure 2 vuStreamer Architecture A vuStreamer™ is comprised of the following main components (see Figure 2): • Multiswitch – Directly intakes the full range of frequencies from the satellite (IF) and terrestrial FTA (RF) sources and distributes the TV channels across the tuner PCB cards. • Up To 10 Tuner PCB Cards – The tuner cards intake the TV channels from satellite and terrestrial FTA signals from the multiswitch and convert them to Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 5 BiQ vuStreamer Installation Guide individual IPTV multicast streams, typically between 3Mbps and 24Mbps dependent on if the channel is SD, HD or 4K/UHD. • 16-Port Ethernet Switch – This Gigabit Ethernet switch outputs the converted TV channels to the property’s network. The total output (sum of all IPTV streams) is limited to a maximum of 90Mbps x 10 cards = 810Mbps but is typically between 500 and 600Mbps. 3. Network Configuration The diagram in Figure 3 illustrates a typical property network configured incorporating the vuStreamer™ mini-headend. WAN Public Internet Figure 3 IP Infrastructure Overview TV channels ingress the property via satellite and terrestrial signals. The vuStreamer™ Mini-headend converts each channel into an IP multicast SPTS (Single Program Transport Stream). These IPTV streams are injected into an Ethernet Core switch (MDF location) and are subsequently sent to IDF switches for distribution to each room’s set-back-box (SBB). Correct configuration of the network (via IGMP) results in only the IP stream associated with a TV channel a SBB is tuned to being distributed to a SBB. Guests use the SBB’s user interface to tune to a multicast TV channel, plus other services such as VOD and Casting (i.e. Chromecast). VOD, Casting, and two- way application data go through the same network path as multicast video but continue out to the internet to obtain content. Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 6 BiQ vuStreamer Installation Guide 4. Pre-Installation Prior to the vuStreamer being installed the property shall supply a network design and topology diagram to Foxtel’s Commercial support team. The documents are mandatory for Foxtel to be able to assist in troubleshooting. Also, prior vuStreamer installation the property’s IT manager shall confirm the property’s network has been configured for vuStreamer and to support the Foxtel Business iQ service in general. Note: Refer to “FBIQ-005 BiQ IPTV Infrastructure Guide” for information regarding the network design guidelines to support vuStreamer. To increase the efficiency of onsite installation a vuStreamer shall be pre-configured (i.e. staged) by the Foxtel Business team prior to delivery to a property. Onsite installation should be plug and play. 5. vuStreamer Outlook The physical outlook of a vuStreamer is shown in the figures below. Figure 4 vuStreamer chassis dimensions Ventilation inlet LED status indicators Figure 5 vuStreamer front view Printed: 19 January 2021 © FOXTEL Management Pty Ltd 2020 7 BiQ vuStreamer Installation Guide Cooling fans Management port IPTV output SAT Multistacker RF input 2x PSU FTA RF input Earth point AC inlet Figure 6 vuStreamer rear view 6. Onsite Preparation Follow the steps below to prepare for vuSteamer installation: 1. Check the temperature of the room where vuStreamer shall be installed. The operating ambient temperature of vuStreamer is +5 to +40°C, which cannot be exceeded. Ideally vuStreamer should be installed in an airconditioned (temperature controlled) room. 2. Confirm there is a sturdy shelf with
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