Business Iq (Biq) Vustreamer Installation Guide FBIQ-002 Last Updated: 19/01/2021 11:00:00 AM Revision 2.0

FOXTEL MANAGEMENT PTY LIMITED Business iQ (BiQ) vuStreamer Installation Guide FBIQ-002 Last Updated: 19/01/2021 11:00:00 AM Revision 2.0

BiQ vuStreamer Installation Guide

Document Control © Copyright FOXTEL Management Pty Ltd. All rights reserved. This document contains information proprietary to FOXTEL Management Pty Ltd. Except for the purposes of evaluation, this document may not be reproduced, in whole or in part, in any form, or distributed to any party outside of FOXTEL Management Pty Ltd, by any means, without permission in writing, from FOXTEL Management Pty Ltd. This document is classified to the level indicated at the top of this page. Any classification containing the word confidence or confidential means the document is to be placed out of sight when not in use and placed in a drawer or cupboard when the room will be unattended. Any classification containing the word secret means the document is always to be in someone’s hand or under secure lock when not in use.

History Version Date Author Description 1.0 15/06/2020 Graham Briscoe Initial version 1.1 09/09/2020 Graham Briscoe Added additional details to network requirements and troubleshooting. Added splitter to multistacker input. Added post install smoke test. Revised input signal ranges. 2.0 19/01/2021 Graham Briscoe Doc revised specifically to target installation technician installing vuStreamer device. Revised file name to reflect contents of doc. Changed smoke test to include checks for ambient temperature and all channels.

Approval

19 Jan 2021

Graham Briscoe, Commercial Product Manager Date

Distribution List Name Position Company Christopher Smith Commercial Product Solutions Manager Foxtel Doug Fewtrell Head of Field Operations Foxtel Adam Brown Field Area Manager BSA John Mitsios Field Line Manager BSA John Forgione Commercial/Quote Manager BSA Enver Vasfi Hardware Development Manager Foxtel Steve Circosta Customer Technology Field Engineer Foxtel

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BiQ vuStreamer Installation Guide

Disclaimer This document is correct at time of publication. Foxtel reserves the right to modify items within the document without prior notice to the field. Refer to the Foxtel website for the latest version: https://www.foxtel.com.au/support/tv/troubleshooting/installation-help.html

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BiQ vuStreamer Installation Guide

Table of Contents

Sections 1. OVERVIEW ...... 5 2. VUSTREAMER ARCHITECTURE ...... 5 3. NETWORK CONFIGURATION ...... 6 4. PRE-INSTALLATION ...... 7 5. VUSTREAMER OUTLOOK...... 7 6. ONSITE PREPARATION ...... 8 7. CONNECTIONS ...... 9 8. POWER & BOOTUP ...... 9 9. TROUBLESHOOTING ...... 10 10. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ...... 13 11. RELATED DOCUMENT ...... 14 12. CONTACTS ...... 14 13. POST INSTALL SMOKE TEST ...... 15

Figures Figure 1 vuStreamer™ Outlook ...... 5 Figure 2 vuStreamer Architecture ...... 5 Figure 3 IP Infrastructure Overview ...... 6 Figure 4 vuStreamer chassis dimensions...... 7 Figure 5 vuStreamer front view ...... 7 Figure 6 vuStreamer rear view ...... 8 Figure 7 vuStreamer connections ...... 9 Figure 8 Power jack ...... 10

Tables Table 1 LED behaviour ...... 13 Table 2 Definitions, Acronyms, and Abbreviations ...... 14

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BiQ vuStreamer Installation Guide

1. Overview This document contains the recommended installation guidelines for vuStreamer™. vuStreamer™ (see Figure 1) is a dedicated IPTV mini-headend and part of the total Foxtel Business iQ (BiQ) solution.

Figure 1 vuStreamer™ Outlook The vuStreamer™ intakes 80+ Foxtel channels plus FTA channels and converts them to IP-based multicast streams for distribution over a property's Ethernet network. BiQ SBBs (Set-Top-Boxes) then tune to these streams. Built on Enterprise-grade technology, remote management & troubleshooting is inherent to the Business iQ solution.

2. vuStreamer Architecture

Figure 2 vuStreamer Architecture A vuStreamer™ is comprised of the following main components (see Figure 2): • Multiswitch – Directly intakes the full range of frequencies from the satellite (IF) and terrestrial FTA (RF) sources and distributes the TV channels across the tuner PCB cards. • Up To 10 Tuner PCB Cards – The tuner cards intake the TV channels from satellite and terrestrial FTA signals from the multiswitch and convert them to

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BiQ vuStreamer Installation Guide

individual IPTV multicast streams, typically between 3Mbps and 24Mbps dependent on if the channel is SD, HD or 4K/UHD. • 16-Port Ethernet Switch – This Gigabit Ethernet switch outputs the converted TV channels to the property’s network. The total output (sum of all IPTV streams) is limited to a maximum of 90Mbps x 10 cards = 810Mbps but is typically between 500 and 600Mbps.

3. Network Configuration The diagram in Figure 3 illustrates a typical property network configured incorporating the vuStreamer™ mini-headend.

WAN Public Internet

Figure 3 IP Infrastructure Overview TV channels ingress the property via satellite and terrestrial signals. The vuStreamer™ Mini-headend converts each channel into an IP multicast SPTS (Single Program Transport Stream). These IPTV streams are injected into an Ethernet Core switch (MDF location) and are subsequently sent to IDF switches for distribution to each room’s set-back-box (SBB). Correct configuration of the network (via IGMP) results in only the IP stream associated with a TV channel a SBB is tuned to being distributed to a SBB. Guests use the SBB’s user interface to tune to a multicast TV channel, plus other services such as VOD and Casting (i.e. Chromecast). VOD, Casting, and two- way application data go through the same network path as multicast video but continue out to the internet to obtain content.

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BiQ vuStreamer Installation Guide

4. Pre-Installation Prior to the vuStreamer being installed the property shall supply a network design and topology diagram to Foxtel’s Commercial support team. The documents are mandatory for Foxtel to be able to assist in troubleshooting. Also, prior vuStreamer installation the property’s IT manager shall confirm the property’s network has been configured for vuStreamer and to support the Foxtel Business iQ service in general. Note: Refer to “FBIQ-005 BiQ IPTV Infrastructure Guide” for information regarding the network design guidelines to support vuStreamer. To increase the efficiency of onsite installation a vuStreamer shall be pre-configured (i.e. staged) by the Foxtel Business team prior to delivery to a property. Onsite installation should be plug and play.

5. vuStreamer Outlook The physical outlook of a vuStreamer is shown in the figures below.

Figure 4 vuStreamer chassis dimensions

Ventilation inlet

LED status indicators

Figure 5 vuStreamer front view

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BiQ vuStreamer Installation Guide

Cooling fans

Management port

IPTV output SAT Multistacker RF input

2x PSU FTA RF input Earth point

AC inlet

Figure 6 vuStreamer rear view

6. Onsite Preparation Follow the steps below to prepare for vuSteamer installation: 1. Check the temperature of the room where vuStreamer shall be installed. The operating ambient temperature of vuStreamer is +5 to +40°C, which cannot be exceeded. Ideally vuStreamer should be installed in an airconditioned (temperature controlled) room. 2. Confirm there is a sturdy shelf with at least 7RU (31.1cm) rack space above it to mount the vuStreamer. Note: The vuStreamer is 6RU, but requires a minimum of 1RU space (4.5cm) above for heat dissipation. 3. Confirm vent holes shall not be obstructed and air flow shall not be blocked on the rear panel and top cover of vuStreamer. 4. Check an AC power-point socket and a CET (Communications Earth Terminal) is accessible from the mounting location. 5. The vuStreamer requires connection to a satellite and/or FTA terrestrial feed, check these feeds are accessible from the mounting location. 6. Check the satellite feed has a signal power in the range 70dBuV to 78.8dBuV at the output of a 2-way splitter. 7. Check the FTA terrestrial feed has a signal power in the range 75dBuV to 78.8dBuV. 8. The vuStreamer requires connection to the Core Ethernet switch to which the vuStreamer will output video streams plus communicate with Foxtel’s Cloud based server across the Internet (for configuration and remote troubleshooting). Check the Core switch is accessible from the mounting location. 9. Check two Gigabit ports are available on the Core switch to connect the vuStreamer. 10. Ensure a client SBB is available to test correct operation of the Foxtel service after vuStreamer bootup.

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BiQ vuStreamer Installation Guide

11. Determine if it is best to rack mount the vuStreamer before or after all connections are made and correct operation of the Foxtel service verified.

7. Connections Unpack the vuStreamer and follow the steps below to the connect the vuStreamer as per Figure 7. Note: Power should not be connected to the vuStreamer until all other connections are made.

Core Switch

Figure 7 vuStreamer connections

1. Satellite input - A Multistacker is used to combine all LNB outputs into one output. Connect the Multistacker output to the input of a 2-way splitter. Connect one output of the 2 way splitter to a surge protector provided with the vuStreamer and the surge protector to the H,Lo input on the vuStreamer. Important: The spare output on the 2-way splitter provides a test port for signal measurement plus attenuation from the Multistacker to reduce signal power to the level required by vuStreamer. Note: Refer to “FXTL-D-0298 BiQ Satellite Infrastructure Guide” for more information regarding the Multistacker. 2. Terrestrial input – Connect the FTA terrestrial signal (if available) from the terrestrial source to a surge protector provided with the vuStreamer and the surge protector directly the Ter input on the vuStreamer. 3. Ethernet outputs – Connect Ethernet 1 (Mgmt.) to the assigned GbE port on the property’s Core switch. Connect Ethernet 2 (IPTV Output) to the assigned GbE port on the same Core switch. 4. Earthing – A minimum of 2.5mm2 yellow green earth copper wire shall be used to ground the vuStreamer chassis to a known electrical earth point (CET). Failing to do so will result in reduced surge immunity on RF ports. Note: If grounding is not performed the chassis is still grounded via the ground pin of the power outlet, but not as efficiently.

8. Power & Bootup To power up the vuStreamer connect the power cable provided with the vuStreamer to the vuStreamer and then to the power outlet and turn the switch just above the power jack in Figure 8 to on.

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BiQ vuStreamer Installation Guide

Figure 8 Power jack As the device boots, the following shall occur: 1. The vuStreamer obtains IP addresses from the DHCP server; one IP address via Eth1 management interface for the internal Ethernet switch and ten IP addresses via the Eth2 IPTV output interface (one for each of the 10 tuner PCB cards). 2. The vuStreamer uses a hardcoded server address to find and connect to the Foxtel BiQ Cloud based server. Once connected to the BiQ server over the internet the vuStreamer downloads its configuration. 3. The vuStreamer’s tuner cards perform an initial scan of satellite and terrestrial frequency bands. The scans populate the channel map assigned to each tuner card. Afterwards, DVB-SI tables for satellite transponders and FTA terrestrial multiplexes are monitored. Note: Full FTA terrestrial re- scans only occur when a FTA tuning error occurs within the vuStreamer. 4. Once all configuration information is successfully downloaded and scans complete, the vuStreamer processes all incoming IF/RF signals into IP multicast streams and outputs them to the property’s network. The estimated time for vuStreamer to fully come online are as follows: • 1 minute for for vuStreamer application to run • 2 minutes for satellite scans to complete and video streaming sessions to start • 5 minutes for terrestrial scans to complete and video streaming sessions to start After the vuStreamer is fully online video from linear satellite and FTA terrestrial TV channels should be present on a Set-Back-Box connected to an L2 Distribution (or Edge) switch port within the property’s network. Note: Refer to “FBIQ-001 BiQ SBB Installation Guide” for more information regarding the SBB. Version 5.2.3.2 SBB firmware or above is required to support vuStreamer. See section 9 below for vuStreamer’s front panel LED behaviour and troubleshooting.

9. Troubleshooting The performance of the vuStreamer is indicated by its front panel LED behaviour. If all LEDs are green and constantly illuminated, each tuner card is operating correctly. Refer to the LED behaviour and the suggested troubleshooting action in Table 1 below.

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BiQ vuStreamer Installation Guide

Color State Information Troubleshooting

RED Continuous Critical problem with Ethernet Check Ethernet cable input. The Ethernet cable has connection to vuStreamer. ☼☼☼☼ not been detected. Request property’s IT manager run the Unix show interface command for each of the two assigned GbE ports on the core switch to verify they are connected.

RED Flashing No IP address. Request property’s IT manager run the Unix ☼☼☼☼ The lack of an IP address show command on the core assigned in either static or arp (monotonous switch to verify the MAC automatic way to Ethernet flashing; 0.5:0.5) interface. addresses listed on the rear label of the vuStreamer are present on the network.

RED Flashing No Configuration Request property’s IT manager check access ☼☼☼ ☼ A given tuner card has to a BiQ server. Connect not been configured yet. (long pause, a computer to the same quick flash; 3:1) It can happen due to lack of Core switch as the connection to a BiQ server after vuStreamer. Open a tuner card reboot or lack of browser to the BiQ configuration in the BiQ server server: itself for a particular tuner card. https://foxtel1.cvs.adbgl obal.com/bmc

If a login screen can be seen the vuStreamer should also have connectivity. Contact Foxtel Commercial support team to check configuration for the specific tuner card.

The property’s IT manager shall need investigate why the site is being blocked if the login screen is inaccessible.

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BiQ vuStreamer Installation Guide

Color State Information Troubleshooting

ORANGE Continuous Poor signal strength or quality. Check input signals connection, cabling and ☼☼☼☼ The indicator is correlated with levels as per section 7. BiQ server alarms: tuner signal level and quality. The input signal power for DVB-S/S2 shall be in the The strength of input signals range 70dBuV to 78.8dBuV. or their quality is out of predefined range. The input signal power for both DVB-T/T2 shall be in the range 75dBuV to 78.8dBuV.

ORANGE Flashing Temperature is too high and Check ventilation above the predefined range. holes are not ☼☼☼☼ obstructed. There (long flash, quick shall be 1RU (4.5cm) pause; 3:1) space above the vuStreamer for heat dissipation.

Check all vuStreamer fans are in operation.

Check cooling system in room. Ambient temperature should not exceed 40⁰C.

ORANGE Flashing No satellite/terrestrial signal. Check input signals connection, cabling and ☼☼☼☼ Device cannot tune to a signal. levels as per section 7. (long pause, The input signal power for quick flash; 1:3) DVB-S/S2 shall be in the range 70dBuV to 78.8dBuV. The input signal power for both DVB-T/T2 shall be in the range 75dBuV to 78.8dBuV.

GREEN Continuous Everything works correctly.

☼☼☼☼ Tuner card is configured, tuners are locked, and signals defined in the configuration are received and transmitted without any problem.

BiQ vuStreamer Installation Guide

Color State Information Troubleshooting

GREEN Flashing Initialization in progress.

☼ ☼☼ ☼ Tuner card is tuning to signal parameters (monotonous defined in the flashing; configuration 0.5:0.5) received from the BiQ server.

GREEN Flashing Empty Configuration. Contact Foxtel Commercial ☼☼☼ ☼ A given tuner card has been support team to configured with no signal (long pause, confirm empty conversion defined. This quick flash; 3:1) configuration is means a given tuner card is correct for tuner intentionally not used for card. signal conversion. This may be acceptable if a tuner card is designated as a spare or the property is not being supplied the full Foxtel channel line-up.

Table 1 LED behaviour

10. Definitions, Acronyms and Abbreviations

Term Definition

ARP Address Resolution Protocol

BiQ Business iQ

CET Communications Earth Terminal

CLI Command Line Interface

DNS Domain Name System

IGMP Internet Group Management Protocol

IP Internet Protocol

LED Light Emitting Diode

PCB Printed Circuit Board

SBB Set-Back-Box

SPTS Single Program Transport Stream

BiQ vuStreamer Installation Guide

Table 2 Definitions, Acronyms, and Abbreviations

11. Related Document The documents listed below compliment this document in providing a complete understanding of the Business iQ IPTV technology: • FXTL-D-0298 BiQ Satellite Infrastructure Guide • FBIQ-001 BiQ SBB Installation Guide • FBIQ-005 BiQ IPTV Integration Guide • BUS0355 BiQ Technical Overview

12. Contacts Foxtel Commercial Business support: . Phone: 1300 874 403 Email: [email protected]

BiQ vuStreamer Installation Guide

13. Post Install Smoke Test The ambient temperature of the room where vuStreamer is installed is between +5 and +40⁰C. There is at least 4.5cm of air space above the vuStreamer for ventilation. A minimum of 2.5mm2 yellow green earth copper wire ground the vuStreamer chassis to a known electrical earth point (CET). The Multistacker dip switches are set for the appropriate state within Australia. The input signal power for DVB-S/S2 signal measured on the spare output of the splitter is in the range 70dBuV to 78.8dBuV for all transponders (otherwise vuStreamer shall report warnings). A surge protector is fitted between the splitter output and H,Lo input on the vuStreamer. The input signal power for the FTA signal connected to Ter input on the vuStreamer is in the range 75dBuV to 78.8dBuV for all terrestrial multiplexes (otherwise vuStreamer shall report warnings). A surge protector is fitted between the FTA terrestrial signal and the Ter input on the vuStreamer. Both Ethernet 1 (Mgmt.) and Ethernet 2 (IPTV Output) are each connected to a 1GbE port on the same Ethernet switch. All LEDs illuminate green on the front panel of vuStreamer A SBB connected to the network is able to tune to the following stations with no video issues (e.g. picture break-up or pixelization): . All FTA stations (from 1 to 99) from each of the terrestrial broadcasters (i.e. ABC, SBS, Seven, Nine and Ten). Note: FTA availability is location and antenna dependent. Compile a list of any channels that do not have signal and contact Foxtel Business to resolve the issue. . All Foxtel satellite stations (from 100) Note: Foxtel satellite station 176 – TVSN and 652 - TRT World are in the clear. Other stations requires entitlement activation to have been sent to SBB. Contact Foxtel Business to arrange SBB activation.