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Microsoft Store Store Microsoft • • • • • Started Working in in Team A Microsoft Store A Customer Success Training Catalog Overview The Customer Success Training program is focused on experiential and tailored learning built for employees who are looking to achieve more with Microsoft technology. The Microsoft Store team partners with the customer to A understand their unique needs and strategic goals. Experienced Microsoft trainers create an interactive learning environment focused on hands-on collaboration to drive excitement, discovery, and knowledge around the power of A Microsoft Solutions. Training sessions are conducted at the customer site or virtually delivered via Microsoft Teams. Microsoft 365 Accessibility Windows Power Platform M A A Microsoft 365 Microsoft Microsoft Microsoft Outlook Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Windows Power Power Power Bookings OneNote OneDrive for (including Planner SharePoint Stream To Do Yammer Teams Accessibility 10 Apps Automate BI Business Mobile) Online Microsoft Teams Microsoft Teams—the hub for teamwork in Microsoft 365— can help your employees work together seamlessly. Teams is built for the different ways people work today. A Microsoft Teams L100 Microsoft Teams L200 Microsoft Teams Meetings L100 Microsoft Teams Calling L100 Microsoft Teams as a Platform: Microsoft Teams Live An introductory course to Microsoft This course is designed to build on The meetings workload includes Microsoft 365 Voice provides a secure, Integrating Apps L200 Events (Attendee) Teams that will demonstrate the existing Microsoft Teams knowledge to audio conferencing, video and reliable, and rich cloud-based phone App integrations in Teams show up L100 value of the tool and give establish best practices and etiquette sharing. This course will demonstrate system backed by Microsoft Teams. In in a single user interface and allows Teams is for more than attendees all they need to get across available apps. key features of Microsoft Teams this course, learn to use the calling organizations to bring key just communication started working in their first Team. Meetings. features you need. information, common tools, and and collaboration– trusted process to the place where attend a keynote Objectives: Objectives: Objectives: Objectives: they gather, learn, and work. This presentation with up • Learn how to create and • Revisit application navigation to • Understand meeting scenarios • Understand Call settings in Teams training will show the capabilities of to 10k attendees using A participate in a Team, including fortify understanding and introduce • Experience the meeting lifecycle • Learn to set up a voicemail apps in Teams and the ways people Teams Live Events. A how to navigate across advanced features and how to utilize Teams for • Assign, remove, and work with interact with them. ________________________ requested modalities (e.g., • Deep dive into integration with better collaboration delegates desktop, mobile, tablet, etc.) Microsoft 365 and third-party apps • Learn to schedule meetings from • Learn to manage call history and Objectives: Microsoft Teams • Understand how teams fits into (e.g., Tabs, Apps, Bots) Teams or Outlook Live Events their collaboration and • In-depth look at SharePoint Online • Optimize settings to look and voicemail • Identify types of apps, extension (Organizer) L100 productivity workflow integration and document sound your best on camera during • Be able to make an outgoing call points for apps, and their UI • Learn how Teams integrates collaboration video meetings and understand options including elements in Teams Teams is for more than with Microsoft 365 and • Best practices for pre-meeting, • Make use of all features within holding and forwarding • Efficiently use apps in a just communication A understand digital identity meeting, and post-meeting Teams meetings (e.g., whiteboard, • Understand the difference between collaborative workspace and collaboration. Host a company wide A • Work more efficiently with • Utilize best practices for increasing etc.) audio conferencing and PSTN • Access and install apps from the app store keynote presentation connected apps in Teams response rates and managing their • Utilize the meeting recording, • Manage audio conferencing bridges • Get familiar with creating and own notifications notes, and chat for ongoing • Manage applications for a Team or host a digital event participating in meetings • Use Command/Search bar to collaboration or group for larger audiences. navigate and find content more quickly Microsoft Store CST Catalog (Page 2) A Microsoft Teams (continued) Microsoft 365 Accessibility A Microsoft Teams—the hub for teamwork in Microsoft Microsoft 365 Accessibility training is available for a range of users including vision, hearing and neurodiversity. Attendees can expect to learn how to set up and 365— can help your employees work together navigate the settings within Windows 10 and Microsoft 365 desktop applications including Microsoft Teams. seamlessly. Microsoft Teams Breakout Rooms L100 Microsoft 365 Accessibility: Microsoft 365 Accessibility: Microsoft 365 Accessibility: Virtual breakout rooms are the latest innovation in Low Vision L100 Deaf and Hard of Hearing L100 Neurodiversity L100 Microsoft Teams. With breakout rooms, meeting Learn about accessibility tools and features for people Learn about specialized features for those who are hard Innovative tools such as dictation and Windows Hello A hosts can break participants into separate meeting who are blind, color blind, or have low vision of hearing, have hearing loss, or have deafness. sign-in can make the digital world more accessible for . A rooms for smaller group discussions, then bring those who live with dyslexia, seizures, autism, or other Objectives: Objectives: groups back to the main meeting. cognitive differences. • Learn how to set up and navigate the settings within • Learn how to set up and navigate the settings within Windows 10, Office Desktop applications, and Windows 10, Office Desktop applications, and Objectives: Objectives: Microsoft Teams Teams. • Learn how to set up and navigate the settings within • Discover how to set up breakout rooms in a • Customize elements of your operating system and • Customize elements of your operating system and Windows 10, Office Desktop applications, and Microsoft Teams meeting Office applications Office applications Teams • Understand how to manage breakout rooms as • • Come away with the ability to tailor Windows and • Customize elements of your operating system and Come away with the ability to tailor Windows and A the meeting organizer Office experience through the understanding of the Office experience through the understanding of the Office applications • Explore the participants’ experience of breakout integrated features that make our products one the integrated features that make our products one the • Come away with the ability to tailor Windows and A rooms most inclusive in the industry most inclusive in the industry Office experience through the understanding of the • Learn how to bring breakout room participants • Learn how assistive technology can empower how • Learn how assistive technology can empower how integrated features that make our products one the back to the main meeting they communicate, learn, and experience the world they communicate, learn, and experience the world most inclusive in the industry • Learn how assistive technology can empower communication and learning Microsoft Power Platform A The Microsoft Power Platform is more than the sum of its parts. Connect them together—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—and build end-to-end business solutions. Microsoft Power Apps L100 Microsoft Power Automate L100 Microsoft Power BI L100 *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity *This is an introductory course within Microsoft Business Applications. Recommended to be *This is an introductory course within Microsoft Business Applications. Prerequisites: Familiarity with Excel and access to the PowerApps service delivered in a series with Power Apps with Excel and access to the Power BI Service Power Apps allow everyone to implement custom and powerful business Attendees taking this course will learn the basic elements of Power Power BI lets you easily unify data from many sources to create solutions. It is a no-code/low-code platform for building apps that builds Automate, including an overview of types of flows, how to create flows interactive, immersive dashboards and reports that provide actionable off concepts such as formulas in an Excel spreadsheet. from templates or from scratch and understand how these can be insights and drive business results. This course will provide an A integrated with existing systems and applications like Microsoft Teams. overview Power BI and how its services and applications work together. A Objectives: Objectives: Objectives: • Learn the basic elements of Power Apps, including how to build a blank • Become an expert on accessing and navigating Power Automate • Understand the building blocks of Power BI canvas app and connect it to a data source (e.g., SharePoint list) • Understand key components of a Flow • Explore how Power BI can enable you make confident decisions using • Customize elements of your app and configure and manage app • Maximize efficiency through pre-built Flow templates analytics Settings • Get familiar with Connectors, Data Source, and AI Builder • Collaborate with Power BI in
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