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Fall Edition The RNS Reporter Fall Edition RNS Health Care Services Inc • 1111 Davis Dr. Unit #42 • Newmarket, ON L3Y 9E5 Email:[email protected] • Phone: 289-841-7150 • rnshc.com We Make a Diff erence, One Person At a Time Fall into Autumn with RNS Health Care Services RNS Reporter – Fall 2019 Edition As the seasons change, the cooler breeze and falling leaves pave the way to shed the old and bring in the new. This is the season to turn over new leaves, open ourselves to new possibilities and embrace the coming change. With the coming of fall arrives news from RNS! We have been working on transformational projects that we can’t wait to share. Take a leap into the Reporter and see what we’ve been up to this Summer and what is to come for the remainder of 2019! In this issue: Road Map to Success 4 Procura Mobile Update and FAQ 5 Fall Prevention – How to Protect You and Your Loved Ones from Falls 6 Meet a Manager: Viktoriya Milikhina 9 Welcome to the Team 10 Flu Season – What you need to know 11 Mouth Watering Fall Recipes 12 Fall 2019 Activities 14 Save the Date 15 Let’s Talk About it: My Journey with Stuttering 16 Music, Motion & Memories - Cognitive Stimulation Therapy (CST) 18 RNS Out & About 19 Upcoming Dates for October 2019 to December 2019 20 See You Next Time Editor: Kasia Zabunyan A Message from the CEO: Road Map to Success As we approach the Thanksgiving Holiday, I have been thinking about how special RNS is to me and reflecting on the things in life for which I am thankful. I am especially grateful for all of you, as you continue to make a difference, one person at a time. RNS is gearing up for a season of strategic plan development. We are currently working towards our re- accreditation with CARF International, which will be taking place in the Spring of 2020. RNS is committed to the quality of care delivered to our clients, with a focus on optimal outcomes for the persons served and sustained organizational efficiency. In preparing for our CARF accreditation survey, we will be looking for involvement from our employees, clients, and stakeholders; we believe that your input is critical to the continued success of RNS. We will strive towards achieving the highest level of accreditation through communication with our stakeholders and self-evaluation of the organization. RNS will continue to dedicate and commit to improving the quality of life of the persons that we serve. The new strategic plan will position us to improve our delivery of services and to redefine our purpose, values, and mission. The strategic planning process will involve all members of the RNS team via surveys and focus groups to guide the leadership team in developing a strategy for success. The forward looking strategy that is established will strengthen our core values, identify our strengths and areas of improvement, and finally our goals – in turn, driving RNS’s decision making process for future success. In our continued commitment to the persons served safety we will also be launching the “Am I Safe?” campaign alongside the Canadian Home Care Association. Our goal is to keep our clients in the comfort of their homes, for as long as possible. At times there may be safety and accessibility risks identified. The key to maintaining their safety is to create client and caregiver focused conversations, with home care providers informing the conversation and guiding decision making in a continuous cycle of evaluation, education, implementation, and monitoring. I am eager to work side by side with you over the coming months to develop and implement our new strategies and initiatives. I am thankful for all of you and your dedication and cannot wait to share this holiday season with you. Happy Thanksgiving to you and your family from your RNS family! Sincerely, Angela Westheuser, President and CEO 4 RNS Health Care Services Inc • 1111 Davis Dr. Unit #42 • Newmarket, ON L3Y 9E5 We Make a Difference, One Person At a Time Procura Mobile Update We’d like to express our sincerest thanks and appreciation for each and every employee who has received the Procura Mobile Application training. You are a pivotal part of the application’s successful implementation with RNS Health Care Service Inc. To date, 90% of the PSW’s and Homemakers, and 100% of the Nurses have been trained and are actively using their Mobile devices. We hope that you are enjoying all of the benefits that come along with the device and Application! The implementation of the mobile application has and will continue to improve the delivery of care to our clients and streamline our processes. We’ve compiled a troubleshooting FAQ along with some friendly reminders below in regards to questions we’ve received since the App’s implementation. As always, please do not hesitate to contact me, Meghan Doyle, at extension 2244 or [email protected] if you have any questions, concerns, or need assistance with the Procura Mobile Application. Best Regards, Meghan Doyle Procura Application Administrator Email:[email protected] • Phone: 289-841-7150 • rnshc.com 5 The RNS Reporter Procura Mobile – Frequently Asked Questions I can’t sign into the App, what should I do? Call the office and ask to speak with Meghan Doyle at extension 2244 to troubleshoot and resolve the login issue. My phone is frozen, how do I fix it? 1. Press and hold the Power/Lock key (right hand side of the phone) for 5 second until the Samsung logo is displayed. 2. Leave the phone turned off for at least 2 minutes. 3. Press and hold the Power/Lock key (right hand side of the phone) for 5 second until the Samsung logo is displayed, the phone will power on. 4. Select the Procura icon on the Home or Apps page of the phone and enter your Password to reopen the App. The App has timed out (error message on screen), what should I do? 1. Select the Recent Apps button at the bottom left-hand side of the phone. 2. All open applications will be displayed in a cascading mode. Select “x” on the right-hand side of the Procura Application to close it. 3. Select the Procura icon on the Home or Apps page of the phone and enter your Password to reopen the App. I’ve been assigned a new visit but I cannot see it, how do I retrieve it? 1. Go to the Appointments page. 2. Select the Refresh icon to download any new or updated information into the App. I forgot to start a client visit, what can I do? 1. Call your Coordinator and advise you forgot to start the visit, relaying the actual time spent at the client’s home so the Coordinator can document. 2. In the App, start the visit and complete all care plan activities as per usual, then select Complete at the bottom of the Document page. 3. The Complete Appointment page will be displayed. Tap the Comments section to enter the actual duration of the visit (e.g. “Actual time spent with client – 8:00am to 9:00am. Forgot to start visit – coordinator notified.”) 4. Complete the visit. 6 RNS Health Care Services Inc • 1111 Davis Dr. Unit #42 • Newmarket, ON L3Y 9E5 We Make a Difference, One Person At a Time I forgot to complete a client visit, what can I do? 1. Call your Coordinator and advise you forgot to complete the visit, relaying the actual time spent at the client’s home so the Coordinator can document. 2. In the App, complete all care plan activities as per usual, then select Complete at the bottom of the Document page. 3. The Complete Appointment page will be displayed. Tap the Comments section to enter the actual duration of the visit (e.g. “Actual visit with client – 8:00am to 9:00am. Forgot to complete visit – coordinator notified.”) 4. Complete the visit. What if I’ve lost the Document page? 1. On the Appointments page, select the client visit you wish to document for. 2. The Appointment Details page will be displayed. Select the Document icon OR select the Context Menu icon and Document. I cannot see the client’s room/unit number, where can I find it? 1. Select the client visit you wish to see the room/unit number for. 2. Select the Client Listing icon. The client’s room/unit number will be displayed on the Client Details page. I’m at my client’s residence and no one is home, what do I do? 1. On the Appointment Details page, select the Context Menu icon. 2. Select Reset Appointment. A confirmation window will appear, select Yes to reset the visit. 3. Call the office and speak to Reception, be sure to relay that you have a Not Seen Not Found scenario. Speak to any Coordinator, providing as much detail as possible. 4. The Coordinator will follow up and call back once the client has been found or when you’re able to leave the residence. The client or family has asked me to leave and I did not provide care, what do I do? 1. On the Appointment Details page, select the Context Menu icon. 2. Select Reset Appointment. A confirmation window will appear, select Yes to reset the visit. 3. Call the office and speak to Reception, be sure to relay that you have a short notice cancellation. Speak to any Coordinator, providing as much detail as possible.
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