Get Ready to Celebrate Great Work... Give a Round of Applause

Manager’s Quick Guide to Recognition and Rewards

Get ready to celebrate great work... Dear Aramark Front Line Manager: Aramark people bring together insight and ingenuity to deliver inventive thinking, with every opportunity small and large, to create experiences that matter. You see it in a service star who sells and serves with passion. Or who consistently acts with integrity and respect. Great work happens when we work together as a team, put the front line first, and set goals, act and win. These are the values that set Aramark apart—so let’s recognise the people who live these values every day on the job. That’s the purpose of our global Appreciation, Rewards and Recognition programme. The programme is for every Aramark employee—because we all create experiences that enrich and nourish lives. This Guide will provide you with the tools you need to notice and appreciate great work at Aramark. We’re building a culture of appreciation at Aramark. A culture where innovation and service excellence are noticed. Where we recognise the difference you make at the moment of truth. Your efforts call for a round of applause. Encore! Encore! It’s the way we celebrate great work at Aramark. And encourage even more. Yours sincerely,

Eric J. Foss Chairman, President and Chief Executive Officer

Give a round of applause for great work. Encore! Encore! provides us all with an opportunity to recognise the great work that our colleagues are doing. Our appreciation website is where you send and receive appreciation. Note: an employee does not need an Aramark email address to give or receive recognition.

https://www.appreciatehub.com/aramark Log in using your employee ID number as your user name. User name instructions are found on the sign-in page. For your temporary password use “aramark”. If you’d like to change your preferred language, select your language for the site underneath the log-in box.

The following sections outline each recognition level, along with instructions on how to give each level of appreciation and how to receive it. Be sure to share the Quick Guide for Employees with your employees so they have instructions for giving and receiving appreciation as well. Notice Effort: Thanks

Who has impressed you lately? Has a service star delighted a customer or inspired the team? Say “thanks!” by sending them an eCard to show you notice their efforts. Everyone loves to receive thanks. So be great at noticing the little efforts that add up to big success at Aramark.

How to give an eCard: • Enter the employee you would like to recognise. All employees can send and receive eThanks. • Select Recognition Type: eCard. • Select Programme: Notice Effort or Celebrate Milestones. • Select an eCard and follow the on-screen instructions.

How to receive an eCard: • You will receive an email* with your eCard. Simply click on the link provided in the email to view the card. You can also print it by clicking on “Print a copy”. • OR, you can access via the programme website: • Click the “Alert Bell” on the home page. • Select the eCard from the drop-down list.

*Note: Recipients will receive an email notification about their card. If an employee does not have an Aramark email address, the employee’s manager will receive the email to share with the employee. To view all cards you have received and given, click on My Account on the top navigation.

Notice Effort: Spot Awards

Have you noticed someone adding an extra measure of effort to provide value for clients, consumers or team members? Reward them with a Spot Award, which any employee can redeem for great gifts from the online Encore! Encore! catalogue. Only managers can give a Spot Award. All employees are eligible to receive one.

How to give a Spot Award: • Enter the employee you would like to recognise. • Select Recognition Type: Award Nomination. • Select Programme: Notice Effort. Follow the on-screen instructions. • Print the award certificate to present it to the employee Spot Award You can also order printed Spot Award Cards in bundles of 10 by accessing the Toolbox on the website. Congratulations!

How to redeem a Spot Award Card: You’ve been caught adding extra effort and value to your work and we applaud it! Reward yourself by visiting • Enter the Reward Code shown on the card into the Claim a Code box on the www.appreciatehub.com/aramark and claiming the code below. homepage. Reward Code: x0x0x0x0x0

• Enter the name of the manager who appreciated you. 00000000 • Click on the Deposit button. • Select an award of your choice from the online catalogue.

How to redeem a Spot Award Certificate: • Click on the Alert Bell on the home page. • Select Redeem to order from the catalogue. Reward Results: Achievement Awards

Has an employee or group exceeded expectations? Turned in a significant performance in safety, customer service, building local communities, innovation or wellness? Celebrate their actions with an Achievement Award.

These Awards, given to individuals or teams, recognise exceptional performance at Aramark in three levels: Bronze, Silver and Gold. The online nomination form (nomination “wizard”) helps determine which level is most appropriate for the achievement.

Only managers can nominate. All employees (individuals or teams) are eligible to be recognised.

How to nominate for an Achievement Award: • Enter the employee you would like to recognise. • Select Recognition Type: Award Nomination. • Select Programme: Reward Results. • Follow the on-screen instructions. You’ll answer a few questions about what is being recognised and why, and the website’s nomination wizard will determine the award level (Bronze, Silver or Gold).

Note: Achievement Award nominations will automatically route to the employee’s manager for approval. The manager will receive an email notifying him/her that there is a nomination awaiting review/approval. Please review promptly. If the employee’s line manager is the nominator, the nomination will route to the manager above the employee’s manager for approval. Once the manager has approved the nomination, the nominator will receive the presentation email and will be able to print an award certificate to present to the employee. For team awards, simply enter in the additional team member names when prompted to enter nominee’s forename and surname.

How to view approvals and presentations (certificates) that are pending action from you: • Click on “Toolbox” on the home page. • Review any Pending Approvals that are listed. Note: You will also receive an email notification with a link to prepare the presentation certificate.

How to redeem an Achievement Award: • Click on the Alert Bell on the homepage. • Select Redeem to order from the catalogue.

Christopher Peterson SILVER AWARD

VA L U E R E C O G N I Z E D : Sell and Serve with Passion Congratulations! Aramark applauds the way you clearly live our values. Thank you for creating experiences that enrich and nourish lives.

Nominated by: Jane Wilkerson

To redeem your award go to: https://www.appreciatehub.com/aramark and follow the log in instructions Honour the Extraordinary: Platinum Awards

Has an employee or team accomplished work that falls outside of their normal role? Shown extraordinary effort and initiative? Performed with meticulous focus and follow-through in overcoming significant obstacles? Celebrate their achievements with a Platinum Award.

Honour the Extraordinary recipients can be nominated for Platinum Awards available in three levels: Platinum 1, Platinum 2 and Platinum 3. Each level represents a step up in insight, innovation and impact. A brief description of each level is found on the website.

Only managers can nominate an individual or a team. All employees are eligible to receive this prestigious award. However, unlike our other recognition levels of Bronze, Silver and Gold, these nominations are reviewed at a much higher level.

Nominations for a Platinum Award should be discussed with your HRVP, President and/or COO before the nominations are entered into the system. Once you gain verbal approval to proceed, you can enter the nomination into the system. Your HRVP has the authority to approve these nominations. The COO/COE of the business/function and/or country will also be informed of the actual nomination before approval is processed.

How to nominate for a Platinum Award: • Enter the employee you would like to recognise. • Select Recognition Type: Award Nomination. • Select Programme: Honour the Extraordinary. • Follow the on-screen instructions. You’ll answer a few questions about what’s being recognised and why, and the website’s nomination wizard will determine the award level (Platinum 1, 2 or 3). • Enter the Description of Achievement and Thank You message. • Select your business unit (for USA) or your country from the drop-down list, and the nomination will be sent to the appropriate HRVP for review.

You must add your RVP/business leader and HR Director to the CC (copy another person) field at the end of the nomination process. In addition, the employee’s line manager will automatically be notified of the nomination.

If approved by the HRVP, notification will be sent to the nominator, who will print a special Platinum certificate and present the award to the recipient. The recipient will have a choice of gifts from the Platinum catalogue, based on the Platinum level chosen.

How to redeem a Platinum Award: • Click on the Alert Bell on the home page. • Select Redeem to order from the catalogue. How to differentiate among awards:

Here are suggestions for when to send a thanks and when to give a Spot, Achievement or Platinum Award: • Send an eCard when a co-worker’s effort makes you smile, or you want to say, “Nice job”. • Give a Spot Award when effort is above and beyond daily tasks. • Nominate for an Achievement Award when: • Critical deadlines are met in the face of a great challenge • Innovative ideas improve our business or operations • Achievements strengthen fiscal performance • Nominate for a Platinum Award when there is: • Successful completion of a large-scale, high-profile (i.e., press-worthy), company-impactful event • Innovation or service excellence that has an extraordinary impact on our consumers, clients, workplace or the world around us (e.g., Cup Final) • Implementation of a several months-long initiative that significantly improves our operational excellence

Celebrate Milestones

Let’s not forget career and personal milestones…

An employee’s first day at Aramark. A birthday. Significant career anniversaries. These are milestones for our employees—and for Aramark. The appreciation website is the place to celebrate! Send an eCard to honour an employee’s birthday, career anniversary or joining the company. (See instructions under Notice Effort: Thanks.)

And for a significant career anniversary, Aramark shows appreciation with special Milestone Awards. Employees will be able to select a special gift from the online “Yearbook” catalogue that features career awards tailored to the anniversary an employee is celebrating. The following chart summarises all levels of recognition:

What is it? What is given? Who gives/nominates? Who can receive? Comments Everyday No cost! Say “Thanks” Thank you’s appreciation—for a job eCards Any Employee Any Employee frequently. well done Recognition for work Manager can give Employee’s choice of gift Spot Awards above and beyond daily Managers Any Employee printed Spot Award Card from online catalogue tasks or online certificate. Online “wizard” Recognises significant Employee’s choice of gift calculates achievement achievement in safety, Any Employee Achievement within Bronze, Silver to determine Bronze, customer service, Managers (individual or Awards or Gold category from Silver or Gold level. community, innovation, team) online catalogue Employee’s manager wellness etc. must approve. Employee’s choice of gift Special award that Celebrates within the Platinum 1, Any Employee Platinum requires prior approval extraordinary effort and Platinum 2 or Platinum Managers (individual or Awards from your HRVP, initiative 3 category from online team) President and/or COO. catalogue Employee chooses gift Celebrates career Milestone (within milestone level) milestones (5-year Aramark All Employees Awards from online “Yearbook” increments) catalogue Employee Celebrates employees A meaningful EAD Appreciation and thanks them for Managers All Employees celebration Day contributions

Questions? If you have any questions about the global appreciation, rewards and recognition programme, please email [email protected].

So, give a round of applause for great work, because now is the time to celebrate!

Aramark reserves the right to change, amend, or terminate this programme at any time for any reason. For collectively-bargained locations, check with your Labour Relations professional before implementing a new recognition programme or making changes to an existing programme.