STAY IN CONTROL WITH YAKA! Prepaid Electricity Yaka! What is Yaka? Yaka! is prepaid electricity, allowing you to conveniently manage and control your usage. It works much like buying airtime for Your Questions your mobile phone, when the units are used up, you buy more to Answered continue using the service. What are the benefits? · It will allow you to monitor your electricity usage. · You will now take complete control of your electricity budget. · Paying for electricity will be easier as you will be able to purchase electricity from more outlets, at your convenience.
How do I get Yaka? · Request for Yaka! Electricity through our Contact Centre and Prepayment email address. · Visit an Umeme Service Centre/ District · When your area has been targeted for conversion by Umeme. How do I load a Yaka! token? Buy a Yaka! Token and enter the numbers into the meter in your premises.
1 Where do I buy a Yaka! token? What do I do if I do not receive my token?
Mobile Money (MTN, Airtel, Africell & UTL) Please contact our Call Centre teams on 0800285285/ 0800385385 or write to us at [email protected]. UGX E-Pay, PayWay & Ezee Money Use our Umeme App to access your last 5 tokens. Stanbic Bank, Standard Chartered Bank, UBA, Bank of Africa, Bank of Baroda, Barclays Bank, Centenary Bank, What are Pre-loaded Units? Citi Bank, DFCU Bank, Diamond Trust Bank, Equity Bank, Finance Trust Bank, KCB, Orient Bank, Post Bank Pre-loaded units are the 10 units that come with your and Housing Finance Bank. prepayment meter.
Why am I given varying units for two purchases Are pre-loaded units free? of the same amount in the same month? No, they are paid for by the customer at your first purchase Every first purchase in any given month is given a discount rate of Ug. Shs. 250 How much is deducted off my purchase to for the first 15 units, which does not apply on the second purchase. recover pre-loaded units? Also for the same purchase, Standard Service Fee of Ug. Shs. 3,360 is deducted off your purchase as set by ERA. Umeme deducts 100% off your first purchase to recover pre-loaded units Please note that all these are subject to a VAT charge of 18%. Is Postpaid Electricity cheaper than Yaka! For other purchases within the same month, the discount rate and Standard Service Fee do not apply. electricity? 2nd or other Item 1st Purchase (UGX) Prepaid and Postpaid electricity rates are on the same tariff set Purchase (UGX) and reviewed quarterly by the Electricity Regulatory Authority 1- 15 units @ 250/= Not applicable (ERA).
16 units plus Applicable rate Applicable rate If I lose my swipe card, how do I find my meter number? Service fee 3,360/= Not applicable · For a Conlog meter, enter the code #100#. VAT 18% 18% · For an Itron meter, enter the code 100 then press enter and your 11-digit meter number will display. 2 3 Stay powered up! Our Service Centres Download the UMEME App in 4 easy steps We are open between 8am and 5pm on weekdays: Saturday 9am - 1pm CENTRAL Mubende Service Centre, EAST Bus Park Road You are now Visit Google Search for the Download Bombo Service Centre, Iganga Service Centre, ready to use 1 Play or App 2 UMEME App 3 & Install 4 Plot 12, Kalangala Road, Bombo Naalya Service Centre, Plot 109 Old Market Street Store the App Quality Shopping Mall, 1st Floor Kabalagala Service Centre, Jinja Service Centre, Tirupati Mall, Ggaba Road, Lugazi Service Centre, Ntenga Plot 14/16 Oboja Road Nsambya Road Experience convenience Kamuli Service Centre, with our handy Mobile App Kampala Metro Service WEST Plot 1-2 Katalo Road Centre, Plot 5, Pilkington Road Bushenyi Service Centre, Mbale Service Centre, Ishaka, Opposite Basajja Police Plot 42 Cathedral Avenue Kayunga Service Centre, Station Hospital Lane Mukono Service Centre, Fort Portal Service Centre, Plot 98-102 Kampala Road • Check your balance Kitintale Service Centre, Plot 7 Rukiidi (111) Street Plot 243, Luzira-Kitintale Soroti Service Centre, • Pay your bills Hoima Service Centre, Soroti Avenue Kireka Service Centre, Plot 10 Main Street • Buy your Yaka! token Lico Holdings Building, Plot 103 Tororo Service Centre, 1a & 1b Bazaar Street • Access your last 5 tokens Entebbe Service Centre, Kabale Service Centre, Plot 26, Kampala Road Plot 127 Kabale Road NORTH
• See planned outages a Najjanankumbi Service Kasese Service Centre, Gulu Service Centre, month in advance Centre, Plot 39 Block 425, Margarita Road Plot 28 Gulu Street 2nd Floor, Freedom City Mall, Kitgum Service Centre, • Get power saving tips Namasuba, Entebbe Road Masaka Service Centre, Plot 30 Kampala-Masaka Road Janan Luwum Road • Contact us Nakulabye Service Centre, Lira Service Centre, Nakulabye Plaza.Kibuga, Mengo Mbarara Service Centre, Plot 19 High Street Plot 1 Maruzi Road Nateete Service Centre, Mityana Service Centre, Masindi Service Centre, Gamba Masindi Port Road Plaza. Nalukolongo, Nateete Plot 39 Mityana Road Rukungiri Service Centre, Ntinda ServiceCentre, Republic Road Zone Plot 31, Ntinda Complex building Kisoro Service Centre, Wandegeya Service Centre, Mutanda Road Plot 1064 & 956, Bombo Road
0800 285285 / 0800 385385 Umeme Limited @UmemeLtd 0772 285285 2 4 Umeme App [email protected] www.umeme.co.ug We are always at your service
12 Large Power Users. New Connection Guide.