CITY COUNCIL AGENDA REPORT MEETING DATE: December 11, 2019 ITEM# SUBJECT:

Cl'l'Y CONSIDERATION OF APPROVAL OF AN AMENDMENT TO THE CONTRACT WITH OF NOMAD LLC FOR THE WEST SACRAMENTO ON-DEMAND RIDESHARE WIST SACRAMENTO PROGRAM TO COMPLY WITH RE CE NTLY ENACTED LEGISLATION

INITIATED OR REQUESTED BY: REPORT COORDINATED OR PREPARED BY: [ ] Council [x] Staff Sarah Strand, Senior Transportation Planner Capital Projects & Transportation Department [ ] Other

ATTACHMENT [x] Yes [ ] No [ ] Information [ ] Direction [x] Action

OBJECTIVE The purpose of this report is to request City Council authorization to proceed with an amendment to the contract with NoMad Transit LLC for the West Sacramento On-Demand Rideshare program to comply with Senate Bill (SB) 1376 Access for All Act and Assembly Bill (AB) 5 Worker Status: Employees and Independent Contractors. A status update on the rideshare program is also included as information.

RECOMMENDED ACTION Staff respectfully recommends that the City Council: 1) Receive a written update on the West Sacramento On­ Demand Rideshare program and 2) Approve Amendment No.1 to the Amended and Restated Contract for Services with NoMad Transit LLC (Via) to comply with SB 1376 and AB5 by January 1, 2020, inclusive of staffs recommendation to proceed with Scenario 3 as described herein.

BACKGROUND In January 2018, the City Council approved a professional services contract with NoMad Transit LLC, a wholly owned subsidiary of Inc., to deploy a Pilot on-demand rideshare program using independent contractor drivers. At that time, this employment relationship between Via, a Transportation Network Company (TNC), and independent contractor driver partners was valid per existing laws established in the case of Dynamex Operations West, Inc. v. Superior Court of Los Angeles (2018) 4 Cal.5th 903 (Dynamex), and per the "ABC test" resulting from that ruling, which established a framework for classifying independent contractors.

Since then, two new state laws were enacted that require an amendment (see Attachment 1) to the City's contract with Via to remain in regulatory compliance: SB 1376 Access for All Act and AB 5 Worker Status: Employees and Independent Contractors, also referred to as the " Bill". At this time, staff is recommending a compliance strategy that would require no additional funds by reducing the total quantity of driver hours (the loaded cost per hours for a driver to operate on the platform) through June 2020. To be clear, the hours of operation are not proposed to change.

Failure to execute an amendment bringing the City's rideshare contract with NoMad Transit LLC into compliance by January 1, 2020 would leave the NoMad Transit LLC (Via) and the City rideshare program legally vulnerable. A status report on the rideshare program is also submitted for City Council consideration (see Attachment 2).

ANALYSIS In September 2018, the Governor signed the TNC Access for All Act into law, tasking the California Public Utilities Commission (CPUC) with establishing a program relating to accessibility for persons with disabilities as part of its regulation of TNCs. The intent of the bill was to compel TNCs, such as and , to provide wheelchair accessible vehicles (WAVs) through the introduction of a user surcharge in an amount that would be determined through the CPUC rulemaking process. Implied in this policy decision was an assumption that surcharge costs would be passed along to Uber and Lyft users, who tend to be middle to upper income.

During the CPUC rulemaking process in Spring 2019, it was not yet clear whether the law would apply to West Sacramento's program or what the precise fee structure would be, so a placeholder was included in the City's renewed contract with NoMad Transit LLC (executed on May 1, 2019) stating that "[s]hould it be determined that the California Public Utilities Commission Access for All per-ride fees are applicable to the Program, the Parties shall mutually agree upon how to amend the services and compensation terms in light of such additional fees." On-Demand Rideshare NoMad Transit LLC Contract Amendment December 11, 2019 Page 2 of 4

City staff concurrently participated on the CPUC TNC Access for All working group as part of the rulemaking process, wherein the CPUC determined that a 10 cent per ride surcharge would be collected from TNCs starting July 1, 2019. The funds would be pooled and later redistributed through a to-be-determined eligibility/application process to service providers in the region where the fees were collected. Eligible uses of the funds would be limited to introducing/expanding wheelchair accessible on-demand transportation services.

City staff lobbied on numerous occasions for an exemption to the surcharge on the grounds that: 1) The City already provides wheelchair accessible vehicles and accommodations for disabled riders. 2) Unlike Uber/Lyft, the City's subsidized flat-fare program is heavily used by lower-income households, seniors and youth. Passing along the 10 cent surcharge would disrupt the City's current flat-fare structure and would make the service less affordable to dependent users. 3) To maintain the City's existing flat-fare structure, the Access for All fee would be paid by the City from the program's operations budget Transportation Development Act - Local Transportation Funds) to avoid passing the cost along to users. 4) Unless explicitly stated (which it currently is not), the surcharge costs passed along to the City and paid for using public funds could potentially become available for private TNCs, such as Uber and Lyft, to apply for and use to fund new or expanded wheelchair accessible services where they have previously neglected to do so.

Staff expressed deep concerns to the CPUC that the impact of this policy, as currently stated, would have unintended impacts as it, in principal, exacts public funds from the City, which already voluntarily provides service for disabled riders, which could then potentially become available to private TNCs or other companies that have failed to perform in the same regard. The City and Via both emphasized in communications to the CPUC that these impacts do not seem aligned with the intent of the Access for All Act. CPUC staff acknowledged and agreed with this in spirit, however an exemption was not granted due to dissent from the broader working group.

As such, the City's contract with NoMad Transit LLC requires an amendment to Section 4 Compensation to reflect the 10 cent surcharge as an ongoing cost to the City tha~ will be passed through from Via, unless or until an exemption is granted by the CPUC. The annual cost of the surcharge for FY 19/20 is estimated between $12,000 to $15,000. City staff will continue to lobby the CPUC for an exemption moving forward.

In September 2019, Assembly Bill 5, or the "Gig Worker Bill", was signed by Governor Gavin Newsom, altering the way California law distinguishes between employees and independent contractors. Effective January 1, 2020, the bill codifies the decision of the aforementioned Dynamex ruling, clarifying and expanding its application to more workers and requiring many industries, including TNC platforms, to reclassify their independent contractor workers to employees. Although much of the bill's intent was focused on gig economy workers in service of gig economy companies such as Uber, Lyft, and DoorDash, the law applies broadly across various industries, except for those specifically exempted by the bill.

Further clarification regarding the both interpretation and enforcement of AB 5 from the state will be needed and companies such as Uber and Lyft have explicitly taken an aggressive stance to fight the legislation. However, as a regulated TNC, Via's interpretation of the law has been more conservative. To comply with Ab 5, the City's rideshare program, operated by Via, is proposed to shift to an employee model starting January 1, 2020. This modification of Via's model will result in a higher cost per driver hour to the City. Specifically, reclassifying the drivers as employees will raise the cost per driver hour from $38.62 to $49.93 starting in 2020.

Via submitted a proposed compliance strategy and cost structure to the City on November 26, 2019. The strategy mitigates fiscal impacts to the City's existing contract to the greatest extent possible, while maintaining a high quality of service for residents. The funds allocated toward the FY19/20 rideshare contract were originally intended to support a total of 54,310 driver hours over the span of 13.5 months, which would be incrementally increased monthly to keep pace with projected growth in demand. Approximately 22,638 driver hours will be spent by the end of 2019, before the increased cost per driver hour goes into effect. Currently, 860 driver hours are utilized on a weekly basis to maintain today's level of service.

Three scenarios are included for City Council's consideration in Table 1 below. With a limited program budget, the scenarios below illustrate the approximate cost to comply with ABS by either spending additional funds, reducing the total number of driver hours, or some combination of the two. Scenario 1 holds all things constant but applies the higher 2020 hourly rates and assumes significant growth in weekly service, which results in a significant additional funding need. Scenario 2 reduces the total number of driver hours, but would still require On-Demand Rideshare NoMad Transit LLC Contract Amendment December 11, 2019 Page 3 of4 additional funds to support the proposed growth in service. Scenario 3 reduces the total number of driver hours to fit the current budget (-930 hrs/week), which limits fiscal impacts and sets aside a modest budget for use toward CPUC TNC Access for All surcharges.

Table 1. AB 5 Compliance Strategy Scenarios and Estimated Cost Impacts

Total# Driver Hours Estimated Scenario# Strategy Description through June 30, 2020 Cost Impacts Maintain planned monthly growth in driver hours Scenario 1 -31,672 + $358,000 at higher cost/hour (Avg 1200 hrs/week). Maintain some monthly growth in driver hours, but Scenario 2 -25,107 + $30,500 less than originally planned. (Avg 965 hrs/week). Ration growth in driver hours to fit current budget Scenario 3 -24,180 - ($16,000) (Avg 930 hrs/week)

At this time, staff respectfully recommends that the City Council approve Scenario 3, as currently reflected in Exhibit C Fee Schedule of the proposed Amendment No.1 (see Attachment 1 ). Based on ridership to-date, growth in demand did not occur as aggressively as was originally projected. Therefore, the reduction in driver hours proposed by Scenario 3 would not be expected to cause any significant detriment to the service, while also avoiding the need to identify additional funding for the program.

That being said, staff would continue to return to City Council with updates on any impacts to service performance and to discuss any potential need for additional driver hours. Based on discussions with the Via team, it is believed that the service levels proposed in Scenario 3 will be sufficient to support service through June 30, 2020, however this could cause average ETAs to remain around 12 minutes (rather than improve) or even increase if driver hour supply were to remain constant while weekly demand grew in the coming months.

A draft contract amendment was submitted to City staff by Via on November 27, 2019 and was reviewed in coordination with the City Attorney's office. The proposed amendment modifies all references to the use of "independent contract drivers", accounts for TNC Access for All fees, and conducts minor cleanup. To comply with AB 5 by January 1, 2020, City Council is asked to direct staff to proceed with Scenario 3 as incorporated into the Fee Schedule and approve Amendment No. 1 (Attachment 1) as proposed.

Environmental Considerations A Notice of Exemption was filed with the County Clerk's Office. Per City Council action on January 17, 2018, this program was determined to be Categorically Exempt under Class 6, Guidelines Section 15306 (Information Collection) of CEQA because the program was focused on data collection, research and evaluation activities.

Commission Recommendation Staff provided an informational report to the Transportation, Mobility and Infrastructure Commission on this matter on December 4, 2019.

Strategic Plan Integration This program directly advances the Top Priority 2019 Strategic Plan Policy Agenda item, "Via Renewal & Service Enhancement."

Alternatives The Council's primary alternatives are: 1) Receive a written update on the West Sacramento On-Demand Rideshare program and approve Amendment No.1 to the Amended and Restated Contract for Services with NoMad Transit LLC (Via) to comply with SB 1376 and AB5 by January 1, 2020, inclusive of staff's recommendation to proceed with Scenario 3 as described herein. This is staff's recommendation.

2) City Council may elect to direct staff to proceed with a different strategy to comply with either law, such as passing the SB 1376 surcharge along to rideshare users. Staff does not recommend this because passing the surcharge along to users would disrupt the current fare structure and reduce affordability of the service to dependent users.

3) City Council may direct staff to proceed with an alternative compliance strategy scenario, such as Scenario 1 or 2 as described in Table 1, or as otherwise directed by Council. Staff does not recommend this as additional funds would be required which have not been identified or secured. On-Demand Rideshare NoMad Transit LLC Contract Amendment December 11, 2019 Page 4 of 4

4) City Council may also elect not to approve the contract amendment or delay this report to a later date. This is not recommended as failure to comply with AB 5 by January 1, 2020 would make the City and its contractor, NoMad Transit (Via), legally vulnerable.

Coordination and Review This report was prepared by Transportation & Mobility Division staff in coordination with the City Attorney's office and received review from the Capital Projects & Transportation Director and the City Manager's Office.

Budget/Cost Impact The total budget allocated by City Council in May 2019 toward the NoMad Transit LLC contract renewal was not to exceed $2,020,000. Expenses included up to $1,905,000 toward the contract extension with NoMad Transit LLC (See Attachment 1, Exhibit C), which would include (59) weeks of service operations (up to 54,310 driver hours), and up to $115,000 to support approximately .3-.5 FTE in City staff time and materials.

Compliance with the SB 1376 Access for All Act requires payment of 10 cents per ride, effective July 1, 2019. The total cost for the current contract term is projected between $12,000 - $15,000 based on ridership to-date, and subject to any changes to the CPUC's current ruling on exemptions. ·

Compliance with AB 5 will require no additional funds if City Council approves staff's recommendation to proceed with Scenario 3 (see Table 1 ), which modifies growth in driver hours to maintain the current program budget. Based upon 2020 ridership through Spring, additional budgetary considerations related to the next contract term (Year 3) will be brought back to City Council for further consideration and feedback at a later date. City Council selection of Scenario 1, Scenario 2, includes growth in driver hours beyond current service levels and would result in additional costs beyond the current program budget.

ATTACHMENT(S) 1) NoMad Transit LLC Amended and Restated Contract Amendment No. 1 2) Status Report on West Sacramento On-Demand Rideshare Program ATTACHMENT 1

AMENDMENT NO. 1 to the AMENDED AND RESTATED CONTRACT FOR SERVICES between the CITY OF WEST SACRAMENTO and NOMAD TRANSIT LLC Dated May 1, 2019

This Amendment No. 1 to the Amended and Restated Contract for Services between the City of West Sacramento ("the City") and NoMad Transit LLC ("the Contractor") dated May 1, 2019 (the "Existing Contract") is made and entered into this 11 th day of December. Except as expressly amended herein, the Existing Contract is in full force and effect.

RECITALS

WHEREAS, the City and Contractor executed an amended and restated contract for services dated May 1, 2019, for Contractor to provide citywide public transportation services, including the technology, customer support and professional services for the design, marketing, operations and maintenance of the West Sacramento On-Demand Rideshare program (the "Program"); and

WHEREAS, the City and Contractor desire to modify the service model for vehicle operations from an independent contractor driver model to a dedicated employee driver model starting January 1, 2020; and

WHEREAS, the City and Contractor desire to modify the Existing Contract as provided herein.

NOW, THEREFORE, IT IS MUTUALLY AGREED by the parties hereto to amend said agreement as set forth below. Stricken text (indicated textually in the same manner as the following example: stricken trnd) is to be deleted and bold and underlined text (indicated textually in the same manner as the following example: Bold and underlined text) is to be added as follows:

SCOPE OF WORK (Section 1):

Exhibit A to the Existing Contract - FY 2019/20 Scope of Work, is hereby amended as follows:

1. Task 2.1 - Service & Supply Planning - Wheelchair Accessible Vehicles (WAV) & Mobility Limited Riders: : The third and fourth paragraphs shall be revised as follows: "Door-to-Door" shall be defined to mean ... as deemed feasible and safe by the driver parlRer. "Door-to-Door" shall not be misconstrued to mean that driver~ partRors will be required to assist riders ... Upon request at the Contractor's discretion, driver~ parlRors may aid riders ... This feature will include seamless routing and navigation of driver~ parlRors to and from "Door-to-Door" ride request addresses."

2. Task 2.1 - Service & Supply Planning - Customer Service: The first paragraph shall be revised as follows: "The Contractor shall provide high-quality customer service to both customers and driver~ partRors during the course of the contract term."

3. Task 2.1 - Service & Supply Planning - FleeWehicles: The second paragraph shall be revised as follows: ''As necessary, Contractor may also request City approval to establish a means for !mJepoRfieRt ooRtraotor drivers to drive on the Via platform using their own qualified vehicles (non-Metris fleet), for instance, during times of high demand when the Metris fleet cannot meet total demand." 4. Task 2.1 - Service & Supply Planning - Drivers: The subsection shall be revised as follows: "Qualified and accredited indef)em;Jent contFactor drivers will be able to gain access to the Metris fleet vehicles after being registered onto the Via system enabling these individua!-s to s.igR IJfJ f.or specific dai!y shifts or longer peFlod-s of v;ork. For all Program drivers parlRers, Contractor shall establish driver registration and certification protocols designed to ensure compliance with applicable laws, regulations, or terms of project funding sources. "

5. Task 2.4 - Ongoing Driver Acquisition, Registration & Regular Forums: The subsection shall be revised as follows: "Contractor shall continue to source .indef)endent contractor drivers from the community and shall verify that such drivers possess all data and documentation to satisfy Via 's standards as well as local and state requirements. !-ndef)endent contractor Drivers will be fully trained by Contractor, as described above .... Driver§. partners will continue to be subject to comprehensive background checks ... Contractor shall also continue to provide registration and training for driver§. parlneFs ... Additional training shall be made available for driver§. partners who operate any WAV vehicle on the platform ... Driver forums shall be offered no fewer than three times during the contract term to all active driver§. parlRers in order for Contractor to share out relevant information to driver§. partners, as well as to provide an opportunity for driver§. parlneFs to ask questions and provide feedback .. . ..

6. Task 2.5 - Vehicle Delivery & Branding: The subsection shall be revised as follows: "... these vehicles are ready to be driven by indef)endent contFactor drivers on the agreed upon expansion dates ... "

COMPENSATION (Section 4):

7. This Amendment modifies Exhibit C - Schedule of Fees - as hereby incorporated and attached hereto.

8. Subsection A: the last sentence of clause A shall be deleted in its entirety and replaced by the following: "As applicable, California Public Utilities Commission Access for All Fees will be invoiced to the City separately on an actual pass-through basis at the end of each fiscal quarter."

9. Subsection E: The subsection shall be revised as follows: "Payment for purchased transportation services shall be reimbursed to the Contractor based upon the actual transportation services rendered by Transportation Network Company {TNC) driver§. partners indef)endent!y contracted b,y the Contr=actor or subcontraoted Wheelchair Accessible Vehicle (WA VJ services drivers and shall include wages and driver acquisition incentives owed to TNC and WA V driver§. partners, and overhead costs such as insurance, storage, maintenance and repair of the Metris fleet vehicles, subsidies for promotional fares, and costs associated with driver-related compliance."

SUBCONTRACTING (Section 10):

10. Subsection A: " ... (i) independent contractor driver§. partners of Contractor; (ii) vehicle supply partners of Contractor o#er.ing ·1ehic!e !eas.ing options to such drl.,'er partners ... "

11. Subsection B: "Contractor shall ensure that any independent contr=actor driver partner retained for driving services shall conduct background checks prior to registering each driver partner on its ridesharing platform, and reject the application of any applicant whose background check flags any of the offenses mandating rejection pursuant to Section 5445. 2 of the Public Utilities Code. Contractor shall further ensure that any independent contr=actor driver partner obtain and maintain the insurance set forth in Section 15. B. 3. c for the duration of the Program ... "

2 INDEMNITY AND LITIGATION COSTS (Section 14):

12. Subsection B: The first paragraph shall be revised with the following addition: "Contractor shall indemnify, defend, and hold harmless the City, its officers, officials, agents, and employees against all claims, damages, demands, liability, costs, losses and expenses up to $7,000,000.00 or the limit of the Contractor's insurance coverage (whichever is the greater amount) per occurrence ... "

CONTRACTOR TO PROVIDE INSURANCE (Section 15):

13. Subsection (B)(3)(a) shall be revised as follows:" The insurance shall include, but shall not be limited to ... or operations of the insured, or by its employees agents, independent oontraotor driver§. partners, or by anyone directly or indirectly employed by the insured. " 14. 15. Subsection (B)(3)(c) shall be revised as follows: "Notwithstanding the foregoing, independent oontraotor driver§. partners shall maintain insurance coverage in accordance with state Jaw, including all insurance requirements for Transportation Network Company {TNC) drivers set forth by the California Public Utilities Commission."

IN WITNESS WHEREOF the parties hereto have executed this Agreement as the date herein set forth.

CITY OF WEST SACRAMENTO

By: ______Christopher L. Gabaldon, Mayor

NoMad Transit LLC

By:--=---,--...,,...,...--...,....,,...------Erin Abrams, Manager

APPROVED AS TO FORM

By:.....,...... ,------,--.____,...---=------Jeffrey Mitchell, City Attorney

ATTEST:

By:....,...,----=---~-,,..,.._------Kryss Rankin, City Clerk

3 Amendment No. 1 - Attachment 1

REVISED EXHIBIT C - SCHEDULE OF FEES

WSC Via Year 2 Contract Value

Price per Driver Estimated Driver Price per Service Hour Hours Hour Total Price Year 2 Service Planning* N/A $55,000 Su Plannin * NIA $0 Total Upfront Costs '/ $55,000 Project Management $2~81 46,818 NIA $131,505 Performance Monitoring and Reporting $0.65 46,818 N/A $30,566 Marketing & Promotions Plan and Implementation $0.23 46,818 N/A $10,733 2019 Program Operations** · $34.93 22,638 N/A $790,765 2020 Pro ram O erations** $46.24 24 180 NIA $1 118 008 _;;;..;;.Ji....ota--,--C .... os-,--pe ...... r ....Drf--v .... e=r--H--ou-r------+----...a...a..------"---'-ij/ ././/./.// ./2 ..~----$--2,--1-36--,5-7 ...... 6 --t Customer Service NIA . $25.00 $165,433

Total Cost to West Sacramento ncl. Fare Revenue $2 31 8 008

Sources of Funding: Fare Revenue $413,652 Fundin from at of West Sacramento Exd. Fare Revenue 1 904 356 Total $2 318 008

Driver Hours Summary: 2019 lmpDed Driver Hours (Weekly) 686 2020 lmpDed Driver Hours (Weekly) 930

Service Hours Summary: Total Implied Service Hours 3,637 Total Imp d Service Hours (Weekly) 110

Note: Number of vehicle hours and costs for 2019 and 2020 periods are estimates to be fmalized after 12/31/19. * Items to be invoiced in full upon the start of Year 2. ** Includes driver pay, benefits (where applicable), IT hosting, insurance, driver acquisition costs, technology access, and other. ·- TNC Access for All Fees to be invoiced to West Sacramento on a pass through basis

4 ATTACHMENT 2

2019 Ridership Report

January 1, 2019 - December 6, 2019 CITY OF 6,679 Unique Riders in 2019 WEST SACRAMENTO 161,506 ndes co:npl,,ted since !,wncn

Look back weeks RIDES DRIVERS QUALITY OF SERVICE 48

123 088 ,os1el•teJ ,,ees 4.11 ut,lizatmn 12 .17 m,nute EI A 88% pic.kup!-,n•tirn"'

82,595 complotod Viaposs •Id•·, 54 lCt1t,1Q d rn,1 Q""'\ 8Qo/o rcquastadnclcscomplctcd

10.62 m1nut•s p•rndo 29,739 dnve,hours 4.90 ~\.e,.1g'l:ndiC!rating

3.00 m,los po,rid•

• Completed ride, ~oo· ~ ~ ~ i!lff Requests net Booi ad i::~~iid;1l1i1ilillll ;Olfl11Siliiri1il! r, 0 o, .:> rr, ~l ~ ~ ~ 0 ~ ;; o ~ r( C 0 " (J, ('1 ··t ~{ -- ~, ~ ~- Jj i ~~ :{ f ,..j ~f

~ ~ ft ... ~ -~ 2 J I

Compl~t~d ViaP.:iss P'ides

I -

;; ~­ g .r.i

i ft ;;; 2.~ z~ .. . . IJ~-1,rne % Utihzat,on ...... · ...... •• .l . ' :;:;::·!~,' ;:;:;~\;, ,;:,;;,;~,

Pickup Requests Dropoff Requests

Requests 19 21.203 Requests 28 21.041

Top Pickup Intersections Top Dropoff Intersections

Request s Requests Walmart SuperCenter 4,499 Town Center Plaza 5,6S0 West Capitol Ave 3.492 Walmart SuperCenter 4,636 Southport Parkway 3,099 West Capitol Ave 4 191 Town Center Plaza 3,000 Southport Parkway & Promenade Street 2,755 7th St& F St 2, 104 River City High School. Ra ider Lane, West Sacr.. 1.753

- n driv~t 1·, active f h~~/ sh~ g;,iv>! at lc-u:-.t •.) r,~~ nd•! 1n tn•~ :p!:'cifi~rJ t:1rn~ p(;or:or.1 - R,des mer.ncs cor1·i<.for all c.:-,mplr!t,!d ri d~'> • i pi.-\,::1Jp i~ on~t,me if ths <1 ct.u~I pickup t'rnl.! .,._.~s le:. "h,1n '; rnir. ~arlil.ir vr l;,it<.v t ~"I n t' u-CT /1 -Oui!illty of !lcrv1ce rn.,,;tr cs cons1,Jer all .css·.,n:l~J r\:q i.,i.Jst'!I 12-Week Ridership Report

September 9, 2019 - December 6, 2019 CITY OF WEST SACRAMENTO

Look back weeks RIDES DRIVERS QUALITY OF SERVICE 12

41,787 ,,,,,,,1c,cd"oo, 13.19 m inuteETAs 87% pic"up!ion·tirne

16,921 complotod Vlap,,ss rldo·, 43 lct ved,11 .. on, 7 9 % roG uosted ridas ,:;omplotcd

11.05 minutes per rode 9,366 dnvc,hours 4,89 .l" ~ ' J ~11d~ n t ng

3.03 mrkspcrridc

4.622 4,581 • Completed ri-jes 4,397 4,382 Request1 nc·t Boolted

Compl.:Jt~d V1aP~~5 ~ ld'?S

Ui2 1 ,€7 Ul4 !.l:c"l 1.E7 1 l ~fl

.,ept~rib. s~pterrbr: !,1?.pt!?mhe St!pr":1r,b~= ( (tobi:, Oc:ob~ir Ocro~.1•: · :ctoh~r No\1?mt e· N0 -.. r- rnn-:r No •emt.11? r Now f: mber l).:a .E-mbr:r 1:1 2019 r 1.5 20.1.:-Jr22,2J19r2:? 2019 ':1 2J19 1; 2 11 1° 20 201!1 27 2019 J 2u1° 10 2·J l9 li'. 2019 211 , 2019 1. 2' 119

ETA rm·n ,te:· UtiliBt 1cn

o5,,9 ~ 4 o 4 47 -1. ,a·l a 4.B J_.J:

. . . B5"c 36°" 8Jo.1 a· ..::,.., .: : ! 1 ' 3• - ,f.lj (1n111 :-:1).A.¢ (mi• ;-:fJ.(~IJ, rr,;-.:'!. ::~~.07 l:i))~t..t.71) J t:.

Pickup Requests Dropoff Requests

Requests 7,515 Requests 7,177

Top Pickup Intersections Top Dropoff Intersections

Reques~ Requests Walmart SuperCenter 1506 West Capi~e. 1,7S0 West Capitol Ave 1,030 1Town CentercP.[a~ 1,746 Town Center Plaza 8 6 Walmart SuperCenter 1,625 lllli" Southport Parkway 851 Sout~~ort Parkway & Promenade·"l'­ Str!et 745 7th St& F St 694 River City High School. Raider Lane, West Sacr .. 573

- .,. dr· ,~r r: active if lw./sh'! g~iv'! at hn1~.t 1Jne:, id:! 1n thti :;rx:,ofi"!d t i tn'! r N •od - ~Ide!: m~t.r 1cs C;.) ·; d•!f

2018 2019 Rides by Time of Day

Hour Period

23,445 6-lOa

,7 6 Look back weeks lOa-Zp 48

31,381

2-Sp

5-7p 17,435

7-llp 18,606

2019 - 31 Tl - 273 C """'i ::J l/) January 14, 2019 - 50 rt January 14 2019 388 ..0 I C -I (1) January 28, 2019 416 January 28, 2019 - 52 :;CJ 3 - 440 = 55 (1) 0.. Febr·ua1·y 11, 2019 - 80 :;CJ February 11, 2019 (1) """'i - 68 0.. 455 l/) February 25, 2019 •••• 88 (1) February 25, 2019 475 """'i l/) March 11, 2019 101 March 11, 2019 528 530 March 25, 2019 102 March 25 2019 85 529 ApnlS,2019 112 A.pnlB,2019 ~ 100 481 O'\ 108 April 22, 2019 545 ...... Apr-ii 22 2019 U) ~ May 6, 201 ° 105 May 6, 2019 548 0 - 74 530 ..... May 20 2019 97 May 20, 2019 QJ 124 574 C June 3 2019 108 June 3, 2019 571 .c·:, June 17, 2019 138 June 17, 2019 617 s::: 113 524 tD July 1 2019 July 1, 2019 ::x, 102 552 ~ Julv 15 2019 108 July 15, 2019 523 tD 158 .., VI July 29, 2019 114 July 29, 2019 538 102 609 :, A.ugust 12 2019 August 12 2019 N 153 657 0 August 26 2019 161 August 26, 2019 700 .... U) 105 September 9, 2019 110 September 9, 2019 674

September 23, 2019 119 September 23 2019 703 97 683 October 7, 2019 •••• 81 October 7, 2019 - 60 669 October 21, 2019 - 67 October 21, 2019 695

November 4, 2019 78 November 4. 2019 683 77 680 November 18, 2019 - November 18, 2019 - ~~~ - 33 512

.i,.,.... OJ 0 0 7" - CT ~ 7" ~ ID 7" (/1 2019 Shared Rides & Bookings

% of Rides Shared (2+ passengers in vehicle)

1/20/2019 3/3/2019 4/14/2019 5/26/2019 7/7/2019 8/18/2019 9/29/2019 11/10/2019

% of Bookings Shared (2+separate bookings in vehicle)

60.0°0

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Jan 20. 19 l\lar 3 19 Apr 14, 19 May 26 19 Jul 7, 19 Aug 18.19 Sep 29, 19 Nov 10, 19 (./) Running Total Promo Entries (D RIDES I'\.) -ts :::J N -ts 0 0 0 0 0 0 0 0 0 0 0 ~ June 4, 2018 0 June 3 2018 I June 18, 2018 (/) Q) June 17, 2018 =• July 2, 2018 0- July 1, 2018 (D = July 16, 2018 0.. July 15, 2018 = ;;::o July 30, 2018 July 29, 2018 - 0.. August 13, 2018 (D August 12 2018 ==- August 27. 2018 '(/) August 26, 2018 - Septembel' 10. 2018 September 9, 2018 - N September· 24, 2018 September 23 2018 0 ~ October 8, 2018 October 7, 2018 r...o October 21, 2018 October 22. 2018 (./) November 4, 2018 (D November 5. 2018 ::J November 18, 2018 - November 26, 2018 0 December 2, 2018 ~ December 10 2018 - December· 16. 2018 December 24, 2018 ~ Decembel' 30. 2018 January 7, 2019 0 January 13, 2019 ~ January 21, 2019 - OJ January 27, 2019 February 11, 2019 O- February 10, 2019 February 25, 2019 ro . February 24, 2019 c.. March 11, 2019 March 10 2019 ::::0 March 25, 2019 March 24. 2019 c.. April 8, 2019 (D April 7, 2019 ~ April 22, 2019 A.pril 21 2019 OJ May 6, 2019 ::J Mays 2019 May 20. 2019 c.. May 19, 2019 June 3, 2019 0 June 2, 2019 ~ June 17 2019 .June 16, 2019 n July 1. 2019 0 June 30. 2019 C: July 15 2019 ::J July 14. 2019 ,-+ July 29, 2019 July 28, 2019 ~ August 12, 2019 0- August 11, 2019 "< August 26, 2019 August 25, 2019 September 9, 2019 ~ September 8, 2019 (D September 23 2019 September 22, 2019 (D October 7, 2019 October 6, 2019 " October 21, 2019 October 20, 2019 November 4, 2019 November 3. 2019 November 18, 2019 November 17. 2019 December 2, 2019 December 1, 2019