Academic Year 2010/11
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Annual Report, 2010/2011 Authors University of Arizona Library; Stoffle, Carla J. Publisher University of Arizona Library (Tucson, AZ) Download date 03/10/2021 16:43:38 Link to Item http://hdl.handle.net/10150/144285 UNIVERSITY LIBRARIES ANNUAL REPORT Brochure for Desert Willow Ranch, Tucson, Arizona – from the Southwestern & Miscellaneous Collection, Dude Ranches, Arizona Courtesy of University Libraries, Special Collections ACADEMIC YEAR 2010/11 The University Libraries ANNUAL REPORT 2010–2011 ACADEMIC YEAR Dean Carla J. Stoffle 1510 E. University Blvd. Tucson, Arizona 85721 (520) 621-2101 www.library.arizona.edu UNIVERSITY OF ARIZONA National rankings: In the latest Association of Research Libraries rankings, which are for 2009–10, the libraries of the University of Arizona (the University Libraries, Arizona Health Sciences Library, and Law Library) ranked 16 th and 20 th among 68 public U.S. research institutions on the two primary national indices. In addition, through our focus on the University’s teaching and research missions/goals, the University Libraries helped advance all four of the campus Strategic Directions as well as the Libraries’ three Critical Few goals in 2010–11. Major accomplishments for the Libraries during this academic year were a library-wide reorganization, the implementation of on-demand information delivery, and evaluation of our research-skills credit course. These initiatives, along with our many other activities, position the Libraries well for the future. Expanding Access and Enhancing Educational Excellence This strategic direction is a priority for the University Libraries. Our major focus is moving to provide online resources that are available 24/7 and easily discoverable. Specifically, two of our Critical Few goals are to ensure that the Libraries’ digital services support our users’ digital lifestyles and to integrate information literacy into the University curriculum using the most effective and scalable means available. Here is what we did to advance those goals in 2010–11: New Initiatives • We established a “University Libraries” tab that appears on every University of Arizona course site in D2L and provides students with easy access to library resources and services that support their learning. From this tab, students can access course-specific library materials for their classes, get questions answered via our Ask a Librarian service, or use one of the Libraries’ 97 tutorials (on subjects ranging from search strategies to copyright law). • In 2011 the Libraries were integrated into the UA’s official mobile app, Arizona Mobile, enabling students and faculty to more efficiently conduct their research on the go. With the Arizona Mobile app, users of Android devices can search the library catalog, request assistance with research or homework, view library locations and hours, and find staff contact information. • In the realm of instruction, the Libraries continue to develop new courses and materials to support campus instructional efforts. We have developed a new one-credit online course for graduate students in Information Research Strategies. It’s being offered for the first time in Fall 2011. In 2010–11 we also completed a pilot project with the History Department to deliver information literacy instruction to history majors. Twenty new tutorials, along with a video guide on using Special Collections materials, were created for History 301 and are now being used for other courses as well. We also developed tutorials for Nutritional Sciences; the online course guide for its Therapeutic Nutrition class introduces students to the information resources and library services they will need for class research projects. • In 2011, the Libraries launched On-Demand Information Delivery (ODID), a new method of acquiring books that provides access to more information resources while maximizing the Libraries’ purchasing dollars. As of Fall 2011, more than 40,000 new records for scholarly books (print and electronic) have been loaded into the library catalog. We don’t “own” these materials, but UA users get access to all of them. In the past, the Libraries would have been able to afford to offer only a portion of these books, with no guarantee that they would be used. Now usage triggers a purchase of the item and it is added to the Libraries’ collection. • We are collaborating with other research libraries to preserve and increase access to information resources. In 2010–11 we joined the Western Regional Storage Trust as a founding member (about 100 libraries are participating in this effort to develop shared print archives). We soon will join HathiTrust, which includes the digitized collections of more than 50 major research institutions and libraries. 1 Ongoing Initiatives • We have shifted many of our instruction efforts online in order to reach more students more effectively. We continue to refine our Online Research Lab (ORL) course and assess its effectiveness. A longitudinal study done in Spring 2011 found that students who took the Libraries’ ORL showed significantly greater improvement in their ability to find and use information than peers who received other forms of instruction. In addition, students who took the ORL showed greater improvement in their grades from English 101 to English 102. Since students who do well in English 102 also tend to do better in college, we believe the ORL positively affects student success at the University. (See Appendix III for the study report.) • We now have more than 1,100 online instructional resources available to students and instructors through D2L and on the Libraries’ website. We have seen large increases in the use of these resources. In a Google search for plagiarism tutorials, the University Libraries’ tutorial tops the list of 1.5 million results returned. In FY2011, our online learning objects, course guides, subject guides, and “How Do I?” guides were used nearly 614,000 times. For details on these and other statistics, see Appendices IV and V. • We expanded our video streaming service, which makes it easier for faculty to incorporate video clips into classroom instruction or for students to view the content outside of the classroom. We made video available to 640 courses in FY2011. • In response to usability testing and customer feedback that the Libraries’ website needed to be easier to navigate, we made significant improvements to it in 2010–11. We hope to see better scores and more positive feedback in our various other assessment measures in the coming year. • We continue to improve physical spaces and equipment in the Libraries’ buildings to create a better learning environment. We added two free book scanners, expanded study space on the Main Library’s 2nd Floor, added outdoor study space with four more umbrella tables on the Science-Engineering Library’s patio, and improved Science-Engineering’s 2 nd Floor with the addition of carpet and comfortable new furniture as well as increased power and data connections. We have received many favorable comments from customers about these changes. We also purchased a reservation system for group study rooms in the Main Library. If a pilot test of the system is successful, we can expand it all of the Libraries’ group study rooms, which are always in high demand. • We continue to provide support for underserved segments of the campus. A number of library employees participate as mentors in the Arizona Assurance Scholars Program. We had five underrepresented students working with fellow students through our Peer Information Counselors program in 2010–11. We also collaborate with the School of Information Resources and Library Science in the Knowledge River Program to recruit and train graduate students who will work in libraries that serve Hispanic and Native American communities. The Libraries employed eight Knowledge River graduate assistants in 2010–11, providing financial support and valuable library work experience. Challenges: The Libraries are experiencing heavy community use in a time of declining resources. The presence of non-UA users in the Libraries is the No. 1 topic in complaints that we receive. As the Libraries’ budget has been cut and demands for services have increased, we have found it necessary to reduce our availability to non-UA users in order to maintain focus on our primary customers: UA students, faculty, and staff. As of August 2011, we are eliminating non-campus use of the Libraries after 9 p.m. Metrics: • Our goal is to increase the percentage of the Libraries’ holdings that can be discovered through Google or other search engines, thus making these materials more accessible for research and learning. In FY2011, 96% of our holdings were open to web browsers. • Since online resources can be accessed anytime/anywhere, another key metric is the 2 ratio of electronic resources to print resources that we acquire, thereby expanding 24/7 access to information. In FY2011, 63% of our total purchases were electronic. E-books accounted for 71% of our monograph purchases. Increasing Achievements in Research, Scholarship, and Creative Expression For 2010–11, another one of the Libraries’ Critical Few areas was improving support for the University’s research mission. Our collections are a vital part of learning and research. In 2010–11 our book collection grew to nearly 5.8 million volumes and we subscribed to nearly 70,000 journals. Through our Interlibrary Loan, Document Delivery, and Express Retrieval services, we put another 95,000 items into the hands of our campus customers. New acquisitions by the Center for Creative Photography (CCP) and Special Collections enhanced their rich collections. Materials donated by the daughter of CCP co-founder Ansel Adams expanded his archive. Special Collections received significant gifts related to the history of Tucson and the Southwest Borderlands, Vaudeville and entertainment, politics, and women mystery writers. Details about these acquisitions can be found in Appendix VI. The Libraries’ digital repositories continue to expand. In FY2011, CCP made 21 photographers’ bodies of work available online, comprising 16,800 images.