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Harlequin Surgery HARLEQUIN SURGERY 160 Shard End Crescent Shard End Birmingham B34 7BP. Telephone: 0121 747 8291 Fax: 0121 749 5497 www.harlequinsurgery.co.uk OPENING TIMES Monday 8.30am 6.00pm Tuesday 8.30am 6.00pm Wednesday 8.30am–12.30pm 2.30–6.00pm Thursday 8.30am 6.00pm Friday 8.30am 6.00pm PRACTICE MANAGER SECRETARIES SENIOR RECEPTIONISTS Sharon Dainty Michele Daniels Nicky Butler Jill Kitsell Carol Nicholas PARTNERS Dr J Heritage MB BS 1984 London ADMINISTRATION RECEPTIONISTS Dr R Pankhania MB ChB 1991 Birmingham Joan Clarke Sue Aherne Karen Green Sandra Facer DOCTORS Edward Heritage Lorraine Griffiths Dr R Kitson MB ChB 2004 Leicester Michele Kavanagh Sam Henry Dr S Pallan MB ChB 2006 Birmingham Josie McCutcheon Hayley Hilton Dr M Wilkinson MB ChB 1982 Birmingham Elaine Sumpter Dr O Ali MB ChB 2008 Birmingham Dr H Mohyuddin MB BS 1999 Karachi REGISTRATION Dr R Nazar MB BS 2005 London Please bring your medical card to the surgery if possible. All newly-registered patients aged five and over are required to attend a New Patient Health Check, a NURSE PRACTITIONERS simple medical examination with a Health Care Assistant, to have a urine test Mailing Pettitt RGN, MSc Advanced Clinical Practice, and their blood pressure, height and weight measured. Independent Prescriber Patients have a right to express their preference to be seen by their preferred Lesley Hilton RGN, MSc Advanced Clinical Practice, practitioner. The practice will make a reasonable attempt to meet your preference based on availability of the practitioner. Independent Prescriber Luke Richardson RGN DipHE, BSc (Hons.) Primary Care, DISABLED ACCESS PGDip (Advanced Practice), The practice has full disabled access, parking and toilet facilities. If you Independent Prescriber require special assistance during your visit please speak to reception. MINOR ILLNESS NURSE PRE-BOOKED APPOINTMENTS Pat McBride RGN, Nurse Specialist Minor Illness, Appointments can booked with a GP up to four weeks in advance. They can be Independent Prescriber booked at any time during the day, so please avoid ringing at 8.30am. They are also available to book online, however you will need to register for SystmOnline PRACTICE NURSES services in order to do this. Rebecca Hayes RGN, PGDip (Adult Nursing) Please note that you do not need to book appointments for repeat Chris Macmillan RGN prescriptions, continuation of sick notes, completion of forms or requests for letters. It is quicker to speak to reception instead. Jennifer Ramsey RGN BSc (Hons.) TELEPHONE CONSULTATIONS HEALTH CARE ASSISTANTS These consultations are available to patients who do not need a physical Simone Cond examination. If you feel your condition can be dealt with over the phone, you Ann Hay can request a telephone consultation with an available clinician of your choice. ON-THE-DAY APPOINTMENTS CLINICS & SERVICES WE PROVIDE These appointments are available to patients who have a medical problem that Chronic Disease Monitoring needs to be dealt with on the same day. Please note that the Doctors have asked • Asthma the reception staff to obtain brief details from you regarding your problem. In • Cardiac Monitoring the majority of cases you will be seen by an Advanced Nurse Practitioner or Minor Illness Nurse, both of whom are highly-qualified. Unfortunately, for on- • COPD the-day appointments it is not possible to offer consultations with specific • Diabetes clinicians. Lifelong Health for Men and Women • Cervical Smears PRACTICE NURSE & HCA APPOINTMENTS • NHS Health Checks Appointments with a Practice Nurse or Health Care Assistant can be booked up to seven days in advance. Please phone or come to the surgery after 11.00am. Pregnancy, Birth and Babies’ Health • Antenatal HOME VISITS • Babies’ Health Checks & Immunisations Are available to patients who are bedbound or permanently unable to leave • Family Planning their home (except in an ambulance). We do understand that some patients cannot attend the surgery under any circumstances and we strictly reserve Other Services Home Visits, from a GP or Advanced Nurse Practitioner, for these patients. If • Travel Immunisations you feel you require a Home Visit please ring the surgery before 11am (except • Minor Surgery in emergencies) and a clinician will assess when you need to be seen. Please Non-NHS Services note that a Home Visit may not take place on the same day as your request. We also provide non-NHS services, including: CANCELLATIONS • HGV Medicals In order to continue offering the best service possible, we need your help. • Private sick notes Please remember to cancel any appointments that are unwanted or no longer • Insurance claim forms needed by phoning the surgery, so that we can make the appointment available • Passport forms to another patient. Patients who fail to attend an appointment without notifying • Holiday cancellation forms the practice waste doctors’ and nurses’ time. A list of charges is available from reception. OUR ‘DID NOT ATTEND’ POLICY TEST RESULTS This policy is strictly enforced. Patients failing to attend two appointments will be sent a warning letter advising they will be removed from our list if they fail Please phone us after 11.00pm for test results. Please allow sufficient time for to attend again within the next six months. test results to become available before you enquire. TEACHING REPEAT PRESCRIPTIONS Our practice is involved in the teaching of GP Registrars and Foundation Patients on repeat medication will receive a computer-produced prescription Year 2 Doctors. with a tear-off sheet on the right hand side. To request a repeat prescription you can bring the tear-off sheet to the surgery in person or send it by post. Alternatively you can request a repeat prescription using SystmOnline Services. Please see the Online Services section of our website for information about SystmOnline Services. Please allow two full working days for prescriptions to be issued. Many NHS WALK-IN SERVICES chemists offer a delivery and collection service. Please speak to your preferred You may find that a local NHS Walk-in Centre can help you: chemist directly for details. Solihull Healthcare & Walk-In Centre, Lode Lane, Solihull, B91 2AE. We have recently registered for the Electronic Prescription Service (EPS). Erdington Health & Wellbeing Walk-In Centre, 196 High Street, Erdington, B23 Prescriptions can now be sent directly to your nominated chemist by electronic 6SJ. transfer without the need for a paper prescription. If you would like to register for EPS please nominate your preferred local chemist by speaking to reception Washwood Heath Urgent Care Centre, Clodeshall Road, Saltley B8 3SN. or your chemist directly. Boots the Chemist, Lower Ground Floor, 66 High Street, Birmingham, B4 7TA. ZERO TOLERANCE DATA PROTECTION ACT Please be aware that we strictly adhere to the NHS’ Zero Tolerance policy; at no Our practice is registered under the 1998 Data Protection Act and also the 2000 time will aggressive, threatening, abusive or violent behaviour be tolerated in Freedom of Information Act. this surgery. Staff and patients have the right to attend a surgery environment free from such behaviour and everything will be done to uphold that right. CONFIDENTIALITY Individuals who violate this policy risk removal from the practice list and, The practice complies with the Data Protection & Access to medical records depending on the severity of the incident, the surgery may involve the police. legislation. Our staff will not reveal, to anybody outside the practice, personal information they learn in the course of their work without the patient’s consent. WHEN WE ARE CLOSED Nor will they discuss with colleagues any aspect of a patient’s attendance at the During normal surgery hours our receptionists are on duty and will contact the surgery in a way that might allow identification of the patient, unless to do so is appropriate health care professional. If you need medical help or advice that necessary for the patient’s care. Identifiable information about you will only be cannot wait until the surgery reopens, but is not a life-threatening situation, shared with others in the following circumstances: you should ring NHS 111. To provide further medical treatment for you e.g. from district nurses The CCG has commissioned the out of hours service on behalf of the practice. and hospital services. To help you get other services e.g. from social services (this would EMERGENCIES require your consent). For urgent cases that require a doctor during surgery opening times, please When we have a duty to protect others e.g. in child protection cases. contact our receptionist on 0121 747 8291. Anonymised patient information will also be used at local and national level to help the Primary Care Trust and Government plan services. If you do not wish ACCIDENT & EMERGENCY – DIAL 999 information about you to be used in such a way, please let us know. Whatever the day or time, if you or someone else experiences: • Severe chest pains/shortness of breath YOUR RESPONSIBILITIES • Significant loss of blood Please inform us if you change your name, address or telephone • Suspected broken bones number. Please do not ask for information about any patient other than yourself, Go to your nearest A&E department or call 999. unless you have been granted consent to do so. Please make every effort to keep appointments. If you are unable to attend an appointment please inform the surgery as soon as possible so that it can be made available to others. Please respect our appointments policy – requests for urgent The doctors and staff at Harlequin surgery in Shard End are proud to offer appointments and home visits should only be made if they are the highest standard of patient-centred healthcare. appropriate and necessary. Please treat our doctors and practice staff with dignity and respect. Please remember that test results and hospital letters take time to reach us; please allow sufficient time for them to arrive before making an enquiry to the surgery.
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