December 2016

MONTHLY MOBILE QOS REPORT

Comparative Quality of Service Report for Mobile Networks

Technical Report August 2017

1 May 2017

Contents 1. Glossary of Terms ...... 4 2. Key Performance Indicators (KPIs) ...... 4 3. KPIs & Threshold Used in Report ...... 6 4. Findings 1: 2G Networks...... 7 5. Findings 2: Graphs ...... 11 6. Findings 3: CELL Outages ...... 13 7. Findings 4: Percentage Change in Traffic ...... 13 7.1. Voice Traffic ...... 13 7.2. Data Traffic ...... 14 8. Number of Cells Deployed ...... 14 9. Geographic Coverage By Networks ...... 15 9.1. Geographic Coverage Maps ...... 15 10. Recommendations ...... 19 11. Appendix 1 – Regional KPIs Per Network ...... 20

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Introduction PURA is mandated by Section 13 of the PURA Act 2001 and Section 83 of the IC Act 2009 to monitor and measure the quality of service of licensed GSM operators and apply sanctions where the Licensees fail to meet set targets or to provide adequate information relating to Quality of Service. This report is produced and published by PURA in accordance with the Authority’s mandate, pursuant to Section 83 (d) of the IC Act and Section 10 of the Quality of Service Guidelines for Mobile Network Operators (MNOs) in . The objective of the report is to benchmark, evaluate and publish quality Levels offered by Mobile Network Operators, based on identified Key Performance Indicators (KPIs). The Mobile Network Operators covered by the report include all four licensed MNOs. Currently, there are two types of mobile network services offered by the operators, 2G and 3G, as shown below:

Operator Networks AFRICELL 2G, 3G COMIUM 2G GAMCEL 2G-A⃰, 2G-H*, 3G QCELL 2G, 3G Table 1 – Mobile Network Operators

 Gamcel 2G-A is the old Alcatel Network  Gamcel 2G-H is the newer Huawei 2G Network.

As new technologies are rolled out in the future, the reports will be adjusted accordingly. The assessments are conducted using state of the art, modern technology, to obtain data from the MNO’s systems directly. Human interference is minimal to zero. .

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1. GLOSSARY OF TERMS Abbreviation Term Meaning

2G Second Generation Mobile A digital mobile communications standard allowing Communication System for voice calls and limited data transmission 3G Third Generation Mobile A significant improvement over 2G, for efficiency and System performance, especially in data transmission. GSM Global System for Mobile A digital mobile communication system used communication worldwide.

KPI Key Performance Indicators Standard against which performance is measured. MNO Mobile Network Operator A Licensed GSM or mobile telecommunications services company.

QoS Quality of Service Measurement of standards of service, based on selected criteria, to indicate level of performance or satisfaction. Table 2 - Glossary of Terms

2. KEY PERFORMANCE INDICATORS (KPIS) 2G KPIs Abbreviation Meaning TCHAV Traffic Channels Availability Rate SDCCHAV Signalization Channels Availability Rate CSSR Call setup Success Rate CSR Call Success Rate CDR Call Drop Rate HO Handover TCH Traffic Channel SDCCH Signalization Channels Table 3 – 2G KPIs

3G KPIs Abbreviation Meaning rrccssr RRC layer Setup Success Rate csvcssr Call setup Voice Call Setup Success Rate CSVCDR Call setup Voice Call Drop Success Rate pscssr Call setup Packet Call Setup Success Rate PSCDR Call setup Packet Call Drop Success Rate TCHCR-BH Traffic Channels Congestion Rate @ Busy Hour SDCCHCR-BH Signalization Channels Congestion Rate @ Busy Hour CSR-BH Call Success Rate @ Busy Hour

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HOSUCCESS-BR Hand Over Success Rate @ Busy Hour Setup Success rate for a radio access resources (bearer) on the circuit switch (voice CS RAB SSR communication) Setup Success rate for a radio access resources (bearer) on the Packet switch (data PS RAB SSR communication) RRC Call Setup Success Rate the global Success rate of obtaining a connection session to the RRC layer RRC Call Setup Success Rate @ BH at busy hour Success rate of obtaining a connection session to the RRC layer CS voice Call Setup Success Rate the global Success rate of obtaining a calling channel for voice communication CS voice Call Setup Success Rate @ BH at busy hour Success rate of obtaining a calling channel for voice communication CS voice Call Drop Rate the probability of a voice call drop after initiated CS voice Call Drop Rate @ BH the probability of a voice call drop after initiated at busy hour the Handover Success rate for swapping a communication from the 3G network to CS HO 3G to 2G the 2G one the Handover Success rate for swapping a communication from the 3G network to CS HO 3G to 2G @ BH the 2G one at busy hour HSDPA Debit the global average throughput HSDPA Debit @ BH the average throughput at busy hour CS Data Call Setup Success Rate the global call setup Success rate of a data section on the circuit switch (GPRS) CS Data Call Setup Success Rate @ BH at busy hour call setup Success rate of a data section on the circuit switch (GPRS) PS Call Setup Success Rate the global call setup Success rate of a data section on the Packet switch PS Call Setup Success Rate @ BH at busy hour call setup Success rate of a data section on the Packet switch CS Data Call Drop Rate the global call drop rate in the circuit switch (voice) CS Data Call Drop Rate @ BH at busy hour call drop rate in the circuit switch (voice) PS Call Drop Rate the global call drop rate in the Packet switch PS Call Drop Rate @ BH at busy hour call drop rate in the Packet switch PS HO 3G to 2G the global handover Success rate from Packet switch to edge PS HO 3G to 2G @ BH at busy hour handover Success rate from Packet switch to edge Soft HO Success Rate Global handover Success rate on soft mode (make-before-break) Soft HO Success Rate @ BH At busy hour handover Success rate on soft mode (make-before-break) CS Rab Setup Success Global setup Success rate for a radio access resources (bearer) on the circuit switch Rate (voice communication) CS Rab Setup Success At busy hour setup Success rate for a radio access resources (bearer) on the circuit Rate @ BH switch (voice communication) PS Rab Setup Success Global setup Success rate for a radio access resources (bearer) on the Packet switch Rate (data communication) PS Rab Setup Success At busy hour setup Success rate for a radio access resources (bearer) on the Packet Rate @ BH switch (data communication) 5

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Table 4 – 3G KPIs

3. KPIS & THRESHOLD USED IN REPORT  2G KPIS & THRESHOLDS Item# KPI Compliance Threshold 1 TCH Availability @ Busy Hour ≥ 95% 2 SDDCCH Availability @ BH ≥ 95% 3 CSSR @ BH ≥ 95% 4 CSR @ BH ≥ 95% 5 TCH Congestion Rate @ BH ≤ 2% 6 TCH Drop Rate @ BH ≤ 2% 7 SDCCH Congestion Rate @ BH ≤ 2% 8 SDCCH Drop Rate @ BH ≤ 2% 9 Call Drop Rate @ BH ≤ 2% 10 HO Success Rate @ BH ≥ 95% 11 Data Availability Rate =100%

Table 5 – 2G KPIs and Thresholds

 3G KPIS & THRESHOLDS Item# KPI Compliance Threshold 1 RRC Call Success Rate @ BH ≥ 95% 2 CS RAB Setup Success Rate @ BH ≥ 95% 3 PS RAB Setup Success Rate @ BH ≥ 95% 4 CS Voice Call Setup Success @ BH ≥ 95% 5 CS Data Call Setup Success Rate @ BH ≥ 95% 6 PS Call Setup Success Rate @ BH ≥ 95% 7 CS Voice Call Drop Rate @ BH ≤ 2% 8 CS Data Call Drop Rate @ BH ≤ 2% 9 PS Call Drop Rate @ BH ≤ 2% 10 Soft HO Success Rate @ BH ≥ 95% 11 CS321InterRatHoSR ≥ 95% 12 PS321InterRatHoSR ≥ 95% 13 Data Availability Rate 100%

Table 6 – 3G KPIs and Thresholds

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4. FINDINGS 1: 2G NETWORKS

4.1. COUNTRYWIDE 2G QOS KPIS - @ BUSY HOUR Thres- GAMCEL AFRICELL COMIUM GAMCEL GAMCEL Qcell No KPI hold 2G A & 2G 2G 2G-A 2G-H 2G % H 1 TCH Availability ≥ 95% 99.70 98.79 48.57 99.08 73.83 97.68 2 SDCCH Availability ≥ 95% 99.81 98.47 68.49 99.11 83.80 98.26 3 CSSR ≥ 95% 94.92 94.05 77.02 93.27 85.15 92.12 4 CSR ≥ 95% 93.98 91.39 73.67 91.97 82.82 90.95 5 HO Success ≥ 95% 98.22 93.98 65.02 93.66 79.34 92.97 6 TCH Congestion ≤ 2% 0.24 1.32 3.92 1.35 2.64 1.02 7 TCH Drop Rate ≤ 2% 5.05 5.94 0.35 6.71 3.53 7.85 8 SDCCH Congestion ≤ 2% 0.13 1.13 0.44 0.73 0.59 1.37 9 SDCCH Drop Rate ≤ 2% 0.33 1.13 1.78 0.48 1.13 0.86 10 Call Drop Rate ≤ 2% 0.98 2.83 4.34 1.38 2.86 1.28

Number of Cells 475 272 78 160 238 448 Offline Cells 9 0 9 7 16 12 Table 7 - Countrywide 2G QoS Performance

 AFRICELL 2G During the month of August 2017, the AFRICELL 2G network had the following reported: . Compliance rate of 7/10. . The network failed on CSSR, CSR and TCH Drop Rate. . 475 Cells deployed at end of August 2017 . 9 Cells reported downtimes during the month, none were reported to the Authority as required in the guidelines.

 COMIUM 2G . Compliance rate of 5/10. . The network failed on CSSR, CSR, HO Success, TCH Drop Rate and Call Drop Rates. . 272 Cells deployed at end of August 2017 . Zero (0) Cells reported downtimes during the month.

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 GAMCEL – (ALCATEL) 2G-A . Compliance rate of 3/10. . The network failed on all but TCH Drop, SDCCH Congestion and SDCCH Drop rates. . 78 Cells deployed at end of August 2017 . 9 Cells reported downtimes during the month, none were reported to the Authority as required in the guidelines.

 GAMCEL – (HUAWEI) 2G-B . Compliance rate of 6/10. . The network passed on all but the SCCR, CSR, HO Success and TCH Drop Rate. . 160 Cells deployed at end of August 2017 . 7 Cells reported downtimes during the month, none were reported to the Authority as required in the guidelines.

 QCELL – 2G . Compliance rate of 6/10. . The network passed on CSSR, CSR, HO Success and TCH Drop Rates.. . 448 Cells deployed at end of August 2017 . 12 Cells reported downtimes during the month, none were reported to the Authority as required in the guidelines.

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4.2. COUNTRYWIDE 3G QOS KPIS - @ BUSY HOUR Threshold AFRICELL GAMCEL QCell No. KPI @ BH % 3G 3G 3G 1 RRC Call Success Rate ≥ 95% 99.18 87.11 95.96 2 CS RAB Setup Success Rate ≥ 95% 99.61 80.72 91.13 3 PS RAB Setup Success Rate ≥ 95% 99.40 84.06 97.50 4 CS Voice Call Setup Success Rate ≥ 95% 98.49 71.53 93.48 5 CS Data Call Setup Success Rate ≥ 95% 100.00 100.00 100.00 6 PS Call Setup Success Rate ≥ 95% 98.57 77.42 96.74 7 CS Voice Call Drop Rate ≤ 2% 0.30 1.64 1.21 8 CS Data Call Drop Rate ≤ 2% 0.00 2.77 0.38 9 PS Call Drop Rate ≤ 2% 5.84 0.82 1.65 10 Soft HO Success Rate ≥ 95% 99.87 99.79 99.79 11 CS321InterRatHoSR ≥ 95% 92.60 82.35 90.64 12 PS321InterRatHoSR ≥ 95% 83.78 86.78 100.00 Number of Cells 733 135 571 Offline Cells 0 0 0 Table 7 - Countrywide 3G QoS Performance

 AFRICELL 3G . Compliance rate of 9/12 KPIs. . The network failed on only the PS Call Drop Rate, CS321InterRatHoSR and PS321InterRatHoSR, same as in the previous month. . 733 Cells deployed at end of August 2017 . No cells reported downtimes during the month.

 GAMCEL – 3G . Compliance rate of 4/12 KPIs. . The network failed on all but the CS Data CSSR, CS Voice CDR, PS Call Drop Rate and Soft HO Success Rate. . 135 Cells deployed at end of August 2017 . No cells reported downtimes during the month. It is worth noting that GAMCELL has the smallest deployment of 3G sites and they only operate in the Greater Area (GBA) and in Kanilai. In addition, GAMCELL had billing platform issues and their entire network was open for free on-net calling and Internet access, free of charge since users could not recharge their accounts.

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 QCELL – 3G . Compliance rate of 9/12 KPIs. . The network failed on the CS RAB Setup Success Rate, CS Voice Call Setup Success and CS321InterRatHoSR. . 571 Cells deployed at end of August 2017 . No cell reported downtimes during the month, but were not reported to the Authority as required in the Fault Reporting Guidelines.

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5. FINDINGS 2: GRAPHS

Global 2G QoS KPIs

110.00

100.00

90.00

80.00

70.00

KPIPercentage 60.00

50.00 Africell 2G Comium Gamcell Gamcell Qcell 2G 2G 2G-A 2G-B TCH Availability 99.70 98.79 48.57 99.08 97.68 SDCCH Availability 99.81 98.47 68.49 99.11 98.26 CSSR 94.92 94.05 77.02 93.27 92.12 CSR 93.98 91.39 73.67 91.97 90.95 HO Success 98.22 93.98 65.02 93.66 92.97 Data Availability 95.24 97.47 95.42 98.46 107.88

Figure 1 – Global 2G QoS Performance Comparison (a)

Global QoS KPIs - 2 - 1.00 2.00 3.00 4.00 5.00 6.00

KPI Percentage 7.00 8.00 9.00 Threshold Africell 2G Comium 2G Gamcell 2G-A Gamcell 2G-B Qcell 2G TCH Congestion 0.24 1.32 3.92 1.35 1.02 TCH Drop Rate 5.05 5.94 0.35 6.71 7.85 SDCCH Congestion 0.13 1.13 0.44 0.73 1.37 SDCCH Drop Rate 0.33 1.13 1.78 0.48 0.86 Call Drop Rate 0.98 2.83 4.34 1.38 1.28

Figure 2 - Global 2G QoS Performance Comparison (b)

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GLOBAL 3G QOS KPIS (95% THRESHOLD)

110.00 105.00 100.00 95.00 90.00 85.00

AXISTITLE 80.00 CS CS PS CS RRC Data PS Call Soft Data RAB RAB Voice CS321I PS321I Call Call Setup HO Availab Setup Setup Call nterRat nterRat Success Setup Success Success ility Success Success Setup HoSR HoSR Rate Success Rate Rate Rate Rate Rate Success Rate Africell 3G 99.18 99.61 99.40 98.49 100.00 98.57 99.87 92.6 83.78 109.61 Gamcell 3G 87.11 80.72 84.06 71.53 100.00 77.42 99.79 82.35 86.78 92.29 QCell 3G 95.96 91.13 97.50 93.48 100.00 96.74 99.79 90.64 100 122.27

Figure 3 - Global 3G QoS Performance Comparison (a)

Global 3G QoS KPIs (2% Threshold) 0.00 0.30 0.38 0.00 0.82 1.21 CS Voice Call1.64 Drop Rate @ BH CS Data Call Drop Rate @ BH PS Call Drop Rate1.65 @ BH 2.00

2.77 4.00

6.00 5.84 8.00

10.00

12.00 Africell 3G Gamcell 3G QCell 3G

Figure 4 - Global 3G QoS Performance Comparison (b)

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6. FINDINGS 3: CELL OUTAGES NUMBER OF CELL OUTAGES

3G - QCELL 3G - GAMCEL 3G -AFRICELL 2G-QCELL 2G GAMCELL-H 2G-GAMCEL-A 2G-COMIUM 2G-AFRICELL

0 2 4 6 8 10 12

2G- 2G- 2G 3G - 2G- 2G- 3G - 3G - AFRICEL GAMCEL GAMCEL AFRICEL COMIUM QCELL GAMCEL QCELL L -A L-H L No of BTS Outages 9 0 9 7 12 0 0 0

Figure 5 – MNO Cell Outages

The outage of Cells may be due to technical issues, planned maintenance, mains, generator or solar power outages, etc.

7. FINDINGS 4: PERCENTAGE CHANGE IN TRAFFIC Between 30th September 2016 and 31st August 2017, the following changes in Voice and Data Traffic were noted.

7.1. VOICE TRAFFIC

Percentage Change - Voice Traffic (Dec 2016 - Aug 2017)

80.00% 60.00% 40.00% 20.00% 0.00%

-20.00% Percentage Increase Percentage AFRICELL AFRICELL COMIUM GAMCELL GAMCELL QCELL 2G QCELL 3G 2G 3G 2G 2G 3G Change 7.59% 71.91% -16.20% 27.07% 20.24% 7.46% 42.34%

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7.2. DATA TRAFFIC

Percentage Change-Data Traffic (Dec 2016 - Aug 2017)

120.00% 100.00% 80.00% 60.00% 40.00%

20.00% Percentage Change Percentage 0.00% AFRICELL GAMCELL QCELL

AFRICELL GAMCELL QCELL %'age Change 53.55% 104.80% 38.97%

8. NUMBER OF CELLS DEPLOYED The main desired impact of the QoS Monitoring System is the improvement of services by MNOs, and this includes the addition of new and/or improved Cell Sites to better serve the consumers, and increase geographic coverage.

At the end of August 2017, compared to December 31st 2016, the number of Cells deployed by each operator on each network is shown below.

MNO BASE STATION NUMBERS 733 800 700 613 571 563 600 475 448 466 500 448 400 272 265 300 160 152 168 200 14678 146 100

NO. OF BASE BASE OF STSTIONS NO. 0 AFRICE AFRICE COMIU GAMCE GAMCE GAMCE QCELL QCELL LL 2G LL 3G M 2G LL 2G-A LL 2G-H LL 3G 2G 3G 31-Dec-2016 466 613 265 146 168 146 448 563 30-Aug-2017 475 733 272 78 160 152 448 571

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9. GEOGRAPHIC COVERAGE BY NETWORKS

9.1. GEOGRAPHIC COVERAGE MAPS The following diagrams show the network deployments by each operator, as at 21st September 2017.

MOBILE NETWORK OPERATOR - NETWORK COLOUR KEY CODES

Figure 6 – Operator Mapping Colour Codes

 AFRICELL 2G – 475 CELLS

Figure 7 – AFRICELL 2G Coverage Map

 AFRICELL 3G – 736 CELLS

Figure 8 - AFRICELL 3G Coverage Map 15

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 COMIUM 2G – 272 CELLS

Figure 9 - COMIUM 2G Coverage Map

 GAMCEL 2G – 238 CELLS

Figure 10 - CAMCEL 2G Coverage Map

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 GAMCEL 3G – 143 CELLS

Figure 11 - GAMCEL 3G Coverage Map

 QCELL 2G – 448 CELLS

Figure 12 - QCELL 2G Coverage Map

 QCELL 3G – 572 CELLS

Figure 13 - QCELL 3G Coverage Map

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 COUNTRYWIDE 2G COVERAGE – ALL OPERATORS

Figure 14 – Countrywide 2G Coverage - All Operators

 COUNTRYWIDE 3G COVERAGE – ALL OPERATORS

Figure 15 - – Countrywide 3G Coverage - All Operators

 COUNTRYWIDE ALL NETWORKS 2G AND 3G

Figure 16 – Countrywide Mobile Coverage (2G and 3G) – All Networks

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10. RECOMMENDATIONS 1.1. Contents from this technical report will be used and put in an appropriate format for publication. 1.2. As agreed with all Mobile Network Operators, they should ensure that faults are reported to the Authority, by email, in line with the fault reporting Guidelines. Planned maintenance or other offline periods should be reported prior to the event(s). 1.3. All new Cells should be reported to the Authority in writing, prior to putting them in service, as indicated in the QoS Guidelines. 1.4. Requests for QoS information or updates should be fulfilled as a matter of priority, on or before the stated deadline in the request. 1.5. Data / information shall be provided to the Authority promptly and consistently in prescribed standards. Deviation from the standards may be considered non-compliance. 1.6. NO changes shall be made on the approved counters for the LPI Data without the express consent of the Authority. Such requests for approval must be in writing or by email. Non-compliance in this issue shall be considered serious a breach and will attract immediate regulatory action. 1.7. With effect from August 2017, the monthly comparative performance reports, along with other pertinent analyses and reports may be published on the PURA website as deemed necessary by the Authority.

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11. APPENDIX 1 – REGIONAL KPIS PER NETWORK

 AFRICELL 2G Call Setup Call Call TCH Success Success Drop HO Data District Availability Rate @ Rate @ Rate @ Success Availbility @ BH BH BH BH @ BH Rate Banjul 99.99% 97.55% 97.01% 0.55% 99.29% 96.37% 99.99% 94.81% 93.71% 1.15% 98.18% 96.37% Foni Bintang-Karenai 100.00% 94.17% 93.15% 1.08% 98.39% 96.37% 99.06% 95.59% 94.89% 0.73% 99.14% 96.17% 100.00% 85.96% 84.61% 1.57% 98.38% 96.37% 100.00% 93.85% 93.17% 0.72% 97.85% 96.37% 100.00% 96.25% 95.77% 0.49% 98.27% 94.62% 99.96% 96.75% 95.76% 1.02% 98.80% 96.37% 99.99% 93.55% 92.95% 0.64% 99.04% 96.37% 100.00% 97.24% 96.72% 0.53% 99.11% 96.37% 100.00% 96.05% 95.20% 0.88% 98.14% 96.37% 100.00% 92.29% 91.40% 0.96% 97.59% 96.05% 99.99% 84.16% 83.25% 1.07% 97.16% 96.37% 99.55% 95.91% 95.21% 0.72% 98.96% 96.27% Kantora 100.00% 96.15% 95.22% 0.96% 98.77% 96.37% 100.00% 94.74% 94.13% 0.64% 97.35% 96.37% 100.00% 93.96% 92.74% 1.29% 96.40% 96.37% 98.21% 96.62% 95.59% 1.06% 99.36% 96.37% 100.00% 95.86% 94.90% 1.00% 97.14% 96.37% 99.78% 94.77% 93.76% 1.06% 98.63% 96.37% Kombo North/Saint Mary 99.67% 94.89% 93.80% 1.14% 97.99% 89.15% 99.77% 94.83% 93.61% 1.28% 96.36% 96.12% 100.00% 94.33% 93.13% 1.27% 98.55% 96.37% 99.19% 93.57% 92.24% 1.42% 97.61% 95.60% 100.00% 94.48% 93.10% 1.46% 98.79% 96.37% 99.83% 93.81% 92.45% 1.44% 97.58% 96.10% 100.00% 95.54% 94.18% 1.42% 97.14% 96.37% Niani 100.00% 94.85% 94.05% 0.84% 96.63% 96.37% Sami 98.28% 93.36% 92.24% 1.19% 99.51% 95.96% Sandu 99.87% 89.39% 87.48% 2.13% 96.76% 95.96% 99.67% 95.09% 94.00% 1.14% 98.99% 96.34% 100.00% 95.04% 94.11% 0.97% 97.81% 96.37% 99.88% 94.98% 93.90% 1.13% 97.40% 96.23% Wuli 99.44% 95.27% 93.73% 1.61% 98.59% 95.77% Table 8 - AFRICELL 2G Regional Performance

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 AFRICELL 3G RRC Call Setup PS Call Setup PS Call Soft HO PS Rab Setup District Success Rate Success Rate Drop Rate Success Rate Success Rate @ BH @ BH @ BH @ BH @ BH Banjul 99.45% 98.90% 3.68% 99.93% 99.71% Foni Bondali 99.46% 98.66% 3.91% 99.95% 99.65% Fulladu East 99.30% 98.86% 24.29% 99.96% 99.58% Jarra West 99.48% 97.97% 11.41% 99.91% 98.55% Kanifing 99.29% 97.82% 8.98% 99.90% 99.00% Kombo Central 98.88% 98.35% 1.95% 99.77% 99.34% Kombo North/Saint Mary 99.12% 98.51% 7.43% 99.90% 99.34% Kombo South 99.06% 95.47% 5.55% 99.78% 96.98% Lower Niumi 99.41% 98.24% 2.58% 99.91% 99.11% Upper Baddibu 99.70% 99.25% 3.11% 99.94% 99.62% Table 9 - AFRICELL 3G Regional Performance

 COMIUM 2G TCH Call Setup Call Call Drop HO Data District Availability Success Success Rate @ Success @ Availbility @ BH Rate @ BH Rate @ BH BH BH Rate Banjul 88.34% 94.00% 91.61% 2.54% 95.02% 95.02% Central Baddibu 99.79% 94.59% 91.46% 3.30% 97.26% 95.69% Foni Bondali 100.00% 97.01% 94.91% 2.16% 97.19% 95.83% Foni Brefet 100.00% 91.69% 88.69% 3.27% 92.34% 94.37% Foni Jarrol 97.58% 93.92% 90.37% 3.77% 97.34% 95.83% Foni Kansala 100.00% 92.92% 87.94% 5.35% 95.94% 95.83% Fulladu East 98.23% 95.95% 93.57% 2.48% 98.88% 92.51% Fulladu West 99.63% 95.18% 92.44% 2.87% 97.04% 95.69% Janjanbureh 98.27% 94.57% 92.60% 2.08% 96.39% 95.69% Jarra East 99.57% 95.44% 93.02% 2.53% 98.49% 94.73% Jarra West 99.37% 97.13% 94.65% 2.55% 98.76% 94.97% Kanifing 98.31% 97.21% 95.05% 2.22% 94.95% 96.00% Kantora 99.79% 93.39% 91.84% 1.65% 97.95% 94.75% Kiang Central 100.00% 96.84% 93.98% 2.95% 97.65% 92.47% Kombo Central 99.83% 95.52% 93.06% 2.57% 93.76% 95.98% Kombo East 100.00% 72.31% 70.48% 2.52% 88.06% 95.96% Kombo North/Saint Mary 99.40% 94.62% 91.31% 3.49% 93.17% 96.01% Kombo South 98.09% 92.43% 90.21% 2.40% 90.86% 92.92% Lower Baddibu 98.37% 93.21% 89.48% 4.00% 90.96% 94.75% Lower Niumi 99.85% 92.51% 90.03% 2.67% 96.17% 95.83% Lower Saloum 95.90% 94.21% 92.25% 2.07% 98.02% 95.56% Niamina East 99.99% 95.56% 93.59% 2.06% 98.86% 95.69% Niani 93.74% 95.11% 92.59% 2.64% 97.67% 94.89% Sandu 99.76% 94.80% 92.71% 2.20% 98.79% 95.69% Upper Baddibu 99.98% 97.79% 94.96% 2.89% 99.14% 95.56% Wuli 99.82% 96.89% 95.29% 1.65% 99.64% 95.69% Table 10 - COMIUM 2G Regional Performance

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 GAMCELL ALCATEL (OLD)-2G

Call Setup Call Call District TCH Success Success Drop HO Data Availability Rate @ Rate @ Rate @ Success Availbility @ BH BH BH BH @ BH Rate Central Baddibu 56.87% 38.20% 36.56% 4.27% 11.79% 95.43% Foni Bintang-Karenai 100.00% 96.38% 92.45% 4.07% 93.73% 95.43% Foni Bondali 46.40% 95.44% 89.94% 5.76% 88.24% 95.43% Foni Brefet 25.60% 95.64% 89.23% 6.70% 82.82% 95.43% Foni Jarrol 57.19% 87.85% 85.89% 2.22% 66.27% 95.43% Fulladu East 36.46% 77.44% 73.03% 5.69% 52.24% 95.43% Jarra East 79.04% 96.95% 93.86% 3.18% 96.36% 47.71% Kiang Central 48.91% 58.71% 56.68% 3.45% 88.50% 95.43% Kiang West 85.55% 97.25% 92.61% 4.77% 92.86% 95.43% Kombo East 35.58% 89.45% 85.99% 3.86% 77.55% 95.43% Lower Niumi 60.79% 95.21% 89.26% 6.24% 76.47% 68.16% Niani 47.58% 95.81% 89.26% 6.83% 95.01% 95.43% Sandu 78.41% 73.19% 67.21% 8.16% 90.98% 95.43% Upper Baddibu 58.49% 77.23% 74.92% 2.98% 50.45% 95.43% Upper Saloum 51.93% 97.76% 91.23% 6.67% 67.13% 95.43% Wuli 61.19% 95.18% 92.50% 2.81% 96.41% 95.43% Table 11 - GAMCEL ALCATEL (old) 2G

 GAMCELL 2G – HUAWEI

Call Setup Call Call District TCH Success Success Drop HO Data Availability Rate @ Rate @ Rate @ Success Availbility @ BH BH BH BH @ BH Rate Banjul 99.95% 95.96% 95.47% 0.51% 98.34% 99.37% Kanifing 99.67% 95.67% 95.07% 0.62% 97.48% 99.65% Kombo Central 94.11% 92.07% 91.05% 1.10% 90.67% 99.57% Kombo East 100.00% 94.93% 92.45% 2.61% 83.75% 94.26% Kombo North/Saint Mary 99.01% 93.84% 92.18% 1.76% 91.28% 91.40% Kombo South 100.00% 89.58% 87.92% 1.85% 93.22% 76.06% Table 12 - GAMCEL HUAWEI 2G (New) Regional Performance

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 GAMCELL HUAWEI 3G RRC Call Setup PS Call Setup PS Call Soft HO PS Rab Setup District Success Rate Success Rate Drop Rate Success Rate Success Rate @ BH @ BH @ BH @ BH @ BH Banjul 98.33% 81.11% 0.70% 99.85% 81.60% Kanifing 96.66% 90.33% 0.69% 99.78% 90.61% Kombo Central 49.46% 87.82% 0.27% 99.84% 89.48% Kombo North/Saint Mary 94.30% 94.48% 1.14% 99.57% 95.76% Table 13 - – GAMCEL 3G Regional Performance

 QCELL HUAWEI 2G Call Setup Call Call TCH Success Success Drop HO Data District Availability Rate @ Rate @ Rate @ Success Availbility @ BH BH BH BH @ BH Rate Banjul 98.79% 95.68% 95.01% 0.70% 89.36% 79.30% Central Baddibu 99.96% 93.40% 92.68% 0.77% 94.29% 99.86% Foni Bintang-Karenai 78.09% 96.55% 95.28% 1.31% 98.59% 100.00% Foni Brefet 98.19% 96.44% 95.31% 1.17% 97.48% 99.59% Foni Jarrol 99.14% 96.02% 95.05% 1.00% 95.12% 99.91% Foni Kansala 98.31% 97.13% 96.22% 0.93% 95.91% 99.19% Fulladu East 93.48% 86.59% 85.47% 1.29% 94.66% 94.05% Fulladu West 97.35% 92.84% 91.21% 1.75% 97.30% 99.74% Janjanbureh 99.80% 97.29% 96.34% 0.97% 98.28% 99.86% Jarra East 100.00% 93.73% 92.77% 1.02% 98.43% 99.86% Jarra West 100.00% 96.18% 94.69% 1.54% 97.14% 99.86% 99.96% 96.26% 95.55% 0.73% 96.84% 100.00% Kanifing 99.15% 97.18% 96.04% 1.17% 94.91% 96.20% Kantora 96.16% 93.81% 92.89% 0.98% 97.69% 96.25% Kiang Central 81.93% 87.54% 84.55% 3.41% 93.34% 100.00% Kiang East 99.61% 94.70% 93.36% 1.41% 90.58% 99.77% Kiang West 97.47% 95.81% 94.88% 0.97% 96.79% 97.37% Kombo Central 99.72% 93.91% 92.49% 1.51% 93.73% 95.14% Kombo East 99.98% 94.09% 92.85% 1.31% 88.62% 83.55% Kombo North/Saint Mary 97.46% 93.69% 92.25% 1.53% 90.58% 95.31% Kombo South 95.40% 77.94% 76.98% 1.23% 93.01% 98.11% Lower Baddibu 99.94% 94.59% 93.50% 1.15% 95.71% 100.00% Lower Niumi 98.29% 84.23% 83.37% 1.01% 95.60% 99.45% Lower Saloum 100.00% 96.59% 95.94% 0.67% 98.63% 99.86% Niamina East 100.00% 97.16% 96.10% 1.09% 96.25% 99.86% Niani 98.40% 95.04% 94.22% 0.86% 97.56% 94.42% Sami 88.24% 94.60% 93.44% 1.22% 94.67% 76.44% Sandu 91.53% 92.76% 91.49% 1.36% 93.95% 91.50% Upper Baddibu 92.95% 95.46% 94.66% 0.83% 98.02% 99.91% Upper Niumi 99.52% 95.76% 94.48% 1.33% 93.21% 97.58% Upper Saloum 100.00% 96.75% 95.59% 1.19% 95.00% 99.86% Wuli 97.23% 81.51% 80.44% 1.31% 87.74% 97.01% Table 14 - - QCELL 2G Regional Performance

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April 2017

 QCELL HUAWEI 3G

RRC Call Setup PS Call Setup PS Call Soft HO PS Rab Setup District Success Rate Success Rate Drop Rate Success Rate Success Rate @ BH @ BH @ BH @ BH @ BH Banjul 99.69% 99.53% 1.31% 99.87% 99.78% Central Baddibu 87.57% 87.00% 2.56% 99.83% 98.87% Foni Bintang-Karenai 99.55% 97.06% 1.51% 100.00% 97.36% Foni Kansala 99.66% 96.01% 0.98% 100.00% 96.23% Fulladu East 97.21% 97.27% 2.33% 99.90% 99.18% Fulladu West 99.57% 68.22% 2.26% 99.88% 68.41% Janjanbureh 99.83% 67.71% 1.05% 100.00% 67.80% Jarra West 99.69% 98.73% 0.96% 100.00% 98.94% Kanifing 99.28% 99.41% 0.99% 99.79% 99.53% Kantora 90.70% 96.03% 0.93% 99.93% 97.43% Kiang West 99.72% 98.93% 1.11% 100.00% 99.09% Kombo Central 79.65% 99.52% 1.56% 99.76% 99.67% Kombo East 99.05% 99.81% 0.41% 99.83% 99.88% Kombo North/St. Mary 97.37% 99.26% 1.45% 99.78% 99.53% Kombo South 96.01% 98.19% 2.24% 99.76% 99.73% Lower Baddibu 99.70% 99.27% 1.08% 99.98% 99.47% Lower Niumi 99.24% 93.60% 2.74% 99.80% 94.45% Niani 98.38% 62.22% 5.39% 100.00% 63.22% Sami 99.64% 61.34% 1.23% 100.00% 61.61% Sandu 94.03% 64.52% 1.69% 100.00% 68.16% Upper Baddibu 99.63% 91.48% 0.81% 99.96% 91.56% Wuli 99.76% 36.02% 2.17% 100.00% 36.11% Table 15 - - QCELL 3G Regional Performance

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