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Monthly Mobile Qos Report

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Monthly Mobile Qos Report December 2016 MONTHLY MOBILE QOS REPORT Comparative Quality of Service Report for Mobile Networks Technical Report August 2017 1 May 2017 Contents 1. Glossary of Terms .............................................................................................................................. 4 2. Key Performance Indicators (KPIs) ............................................................................................. 4 3. KPIs & Threshold Used in Report ................................................................................................. 6 4. Findings 1: 2G Networks................................................................................................................. 7 5. Findings 2: Graphs .......................................................................................................................... 11 6. Findings 3: CELL Outages ............................................................................................................. 13 7. Findings 4: Percentage Change in Traffic ................................................................................ 13 7.1. Voice Traffic ................................................................................................................................. 13 7.2. Data Traffic ................................................................................................................................... 14 8. Number of Cells Deployed ............................................................................................................. 14 9. Geographic Coverage By Networks ............................................................................................ 15 9.1. Geographic Coverage Maps ...................................................................................................... 15 10. Recommendations ....................................................................................................................... 19 11. Appendix 1 – Regional KPIs Per Network ............................................................................ 20 2 May 2017 Introduction PURA is mandated by Section 13 of the PURA Act 2001 and Section 83 of the IC Act 2009 to monitor and measure the quality of service of licensed GSM operators and apply sanctions where the Licensees fail to meet set targets or to provide adequate information relating to Quality of Service. This report is produced and published by PURA in accordance with the Authority’s mandate, pursuant to Section 83 (d) of the IC Act and Section 10 of the Quality of Service Guidelines for Mobile Network Operators (MNOs) in The Gambia. The objective of the report is to benchmark, evaluate and publish quality Levels offered by Mobile Network Operators, based on identified Key Performance Indicators (KPIs). The Mobile Network Operators covered by the report include all four licensed MNOs. Currently, there are two types of mobile network services offered by the operators, 2G and 3G, as shown below: Operator Networks AFRICELL 2G, 3G COMIUM 2G GAMCEL 2G-A⃰, 2G-H*, 3G QCELL 2G, 3G Table 1 – Mobile Network Operators Gamcel 2G-A is the old Alcatel Network Gamcel 2G-H is the newer Huawei 2G Network. As new technologies are rolled out in the future, the reports will be adjusted accordingly. The assessments are conducted using state of the art, modern technology, to obtain data from the MNO’s systems directly. Human interference is minimal to zero. 3 May 2017 1. GLOSSARY OF TERMS Abbreviation Term Meaning 2G Second Generation Mobile A digital mobile communications standard allowing Communication System for voice calls and limited data transmission 3G Third Generation Mobile A significant improvement over 2G, for efficiency and System performance, especially in data transmission. GSM Global System for Mobile A digital mobile communication system used communication worldwide. KPI Key Performance Indicators Standard against which performance is measured. MNO Mobile Network Operator A Licensed GSM or mobile telecommunications services company. QoS Quality of Service Measurement of standards of service, based on selected criteria, to indicate level of performance or satisfaction. Table 2 - Glossary of Terms 2. KEY PERFORMANCE INDICATORS (KPIS) 2G KPIs Abbreviation Meaning TCHAV Traffic Channels Availability Rate SDCCHAV Signalization Channels Availability Rate CSSR Call setup Success Rate CSR Call Success Rate CDR Call Drop Rate HO Handover TCH Traffic Channel SDCCH Signalization Channels Table 3 – 2G KPIs 3G KPIs Abbreviation Meaning rrccssr RRC layer Setup Success Rate csvcssr Call setup Voice Call Setup Success Rate CSVCDR Call setup Voice Call Drop Success Rate pscssr Call setup Packet Call Setup Success Rate PSCDR Call setup Packet Call Drop Success Rate TCHCR-BH Traffic Channels Congestion Rate @ Busy Hour SDCCHCR-BH Signalization Channels Congestion Rate @ Busy Hour CSR-BH Call Success Rate @ Busy Hour 4 May 2017 HOSUCCESS-BR Hand Over Success Rate @ Busy Hour Setup Success rate for a radio access resources (bearer) on the circuit switch (voice CS RAB SSR communication) Setup Success rate for a radio access resources (bearer) on the Packet switch (data PS RAB SSR communication) RRC Call Setup Success Rate the global Success rate of obtaining a connection session to the RRC layer RRC Call Setup Success Rate @ BH at busy hour Success rate of obtaining a connection session to the RRC layer CS voice Call Setup Success Rate the global Success rate of obtaining a calling channel for voice communication CS voice Call Setup Success Rate @ BH at busy hour Success rate of obtaining a calling channel for voice communication CS voice Call Drop Rate the probability of a voice call drop after initiated CS voice Call Drop Rate @ BH the probability of a voice call drop after initiated at busy hour the Handover Success rate for swapping a communication from the 3G network to CS HO 3G to 2G the 2G one the Handover Success rate for swapping a communication from the 3G network to CS HO 3G to 2G @ BH the 2G one at busy hour HSDPA Debit the global average throughput HSDPA Debit @ BH the average throughput at busy hour CS Data Call Setup Success Rate the global call setup Success rate of a data section on the circuit switch (GPRS) CS Data Call Setup Success Rate @ BH at busy hour call setup Success rate of a data section on the circuit switch (GPRS) PS Call Setup Success Rate the global call setup Success rate of a data section on the Packet switch PS Call Setup Success Rate @ BH at busy hour call setup Success rate of a data section on the Packet switch CS Data Call Drop Rate the global call drop rate in the circuit switch (voice) CS Data Call Drop Rate @ BH at busy hour call drop rate in the circuit switch (voice) PS Call Drop Rate the global call drop rate in the Packet switch PS Call Drop Rate @ BH at busy hour call drop rate in the Packet switch PS HO 3G to 2G the global handover Success rate from Packet switch to edge PS HO 3G to 2G @ BH at busy hour handover Success rate from Packet switch to edge Soft HO Success Rate Global handover Success rate on soft mode (make-before-break) Soft HO Success Rate @ BH At busy hour handover Success rate on soft mode (make-before-break) CS Rab Setup Success Global setup Success rate for a radio access resources (bearer) on the circuit switch Rate (voice communication) CS Rab Setup Success At busy hour setup Success rate for a radio access resources (bearer) on the circuit Rate @ BH switch (voice communication) PS Rab Setup Success Global setup Success rate for a radio access resources (bearer) on the Packet switch Rate (data communication) PS Rab Setup Success At busy hour setup Success rate for a radio access resources (bearer) on the Packet Rate @ BH switch (data communication) 5 May 2017 Table 4 – 3G KPIs 3. KPIS & THRESHOLD USED IN REPORT 2G KPIS & THRESHOLDS Item# KPI Compliance Threshold 1 TCH Availability @ Busy Hour ≥ 95% 2 SDDCCH Availability @ BH ≥ 95% 3 CSSR @ BH ≥ 95% 4 CSR @ BH ≥ 95% 5 TCH Congestion Rate @ BH ≤ 2% 6 TCH Drop Rate @ BH ≤ 2% 7 SDCCH Congestion Rate @ BH ≤ 2% 8 SDCCH Drop Rate @ BH ≤ 2% 9 Call Drop Rate @ BH ≤ 2% 10 HO Success Rate @ BH ≥ 95% 11 Data Availability Rate =100% Table 5 – 2G KPIs and Thresholds 3G KPIS & THRESHOLDS Item# KPI Compliance Threshold 1 RRC Call Success Rate @ BH ≥ 95% 2 CS RAB Setup Success Rate @ BH ≥ 95% 3 PS RAB Setup Success Rate @ BH ≥ 95% 4 CS Voice Call Setup Success @ BH ≥ 95% 5 CS Data Call Setup Success Rate @ BH ≥ 95% 6 PS Call Setup Success Rate @ BH ≥ 95% 7 CS Voice Call Drop Rate @ BH ≤ 2% 8 CS Data Call Drop Rate @ BH ≤ 2% 9 PS Call Drop Rate @ BH ≤ 2% 10 Soft HO Success Rate @ BH ≥ 95% 11 CS321InterRatHoSR ≥ 95% 12 PS321InterRatHoSR ≥ 95% 13 Data Availability Rate 100% Table 6 – 3G KPIs and Thresholds 6 May 2017 4. FINDINGS 1: 2G NETWORKS 4.1. COUNTRYWIDE 2G QOS KPIS - @ BUSY HOUR Thres- GAMCEL AFRICELL COMIUM GAMCEL GAMCEL Qcell No KPI hold 2G A & 2G 2G 2G-A 2G-H 2G % H 1 TCH Availability ≥ 95% 99.70 98.79 48.57 99.08 73.83 97.68 2 SDCCH Availability ≥ 95% 99.81 98.47 68.49 99.11 83.80 98.26 3 CSSR ≥ 95% 94.92 94.05 77.02 93.27 85.15 92.12 4 CSR ≥ 95% 93.98 91.39 73.67 91.97 82.82 90.95 5 HO Success ≥ 95% 98.22 93.98 65.02 93.66 79.34 92.97 6 TCH Congestion ≤ 2% 0.24 1.32 3.92 1.35 2.64 1.02 7 TCH Drop Rate ≤ 2% 5.05 5.94 0.35 6.71 3.53 7.85 8 SDCCH Congestion ≤ 2% 0.13 1.13 0.44 0.73 0.59 1.37 9 SDCCH Drop Rate ≤ 2% 0.33 1.13 1.78 0.48 1.13 0.86 10 Call Drop Rate ≤ 2% 0.98 2.83 4.34 1.38 2.86 1.28 Number of Cells 475 272 78 160 238 448 Offline Cells 9 0 9 7 16 12 Table
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