TWA KYL I VOL. 32, NO. 12 JUNE 16, 1969

As TWA geared up for the Moore to Head August 1 inauguration of trans­ Airline Backs pacific and around-the-world service, the CAB delayed for the Diversification fourth time a decision on the Travel Agents Frederick A. Moore will join domestic phase of the transpa­ TWA will submit for adoption TWA as a vice president responsi­ cific route case. The board post­ by the industry proposals for a sub­ ble for corporate diversification, it poned the effective date of main­ stantial increase in travel agent was announced by L. Edwin land-Hawaii awards from June 6 commission rates for point-to-point Smart, senior vice president-ex­ to July 1. sales, and indicated willingness to ternal affairs. The domestic routes aren't consider other commission adjust­ Mr. Moore will be nominated subject to Presidential approval, but the CAB is reviewing its ments. The airline, in a statement for a TWA corporate vice presi­ made June 11, said that it consid­ dency at the monthly board of di­ original awards in light of inter­ national route revisions ordered ers the commission problem to be rectors meeting June 25. He will re­ linked to the companion problems port to Mr. Smart and work closely by President Nixon in April and which resulted in the award to of inadequate airline tariffs and with Matthew J. Kennedy, vice agent appointment standards. president-special services. TWA of Los Angeles-Hong Kong service via Hawaii, Okinawa, The full text of a statement by Mr. Moore, since 1967, has Guam and Taipei. President Wiser outlining the air­ served as manager of mergers and line's position on travel agent com­ acquisitions of Peat, Marwick, missions follows: Mitchell & Company of Chicago, a Earnings Need "Domestic travel agents' com­ nationally-known firm of public missions are an issue of great ur­ accountants. He was director of gency from the standpoint of the planning of the Bemis Company, Cited By ATA agents' economic welfare and the Inc., of Minneapolis, from 1962 to need to dispel unhealthy rumors 1967. From 1957 to 1962 he was WASHINGTON — Declining earn­ ings, coupled with inadequate air­ and diminishing credibility infect­ on the professional staff of Booz, ing the industry atmosphere. TWA Allen & Hamilton in Chicago. WORTH A THOUSAND WORDS-and 2,700 dollars-is this picture of ports and airways, could roll back Phoenix reservations' Len O'Brien. The happy Happy Money winner had progress in the next jet decade, the is fully mindful of the varying eco­ After completing World War II the choice of car or cash. It being 98°F. at the moment of decision, Len Air Transport Association says in nomic needs and special problems service in the U.S. Navy in 1946, decided on the money to buy an air conditioner. its 1969 edition of Facts And of many airlines which make agree­ he joined the General Electric Figures. ment on specific adjustments diffi­ Company and was with GE until cult. Also, we are aware that most Net profit for the entire U.S. 1957. airlines are struggling for profit­ Milt Chandler Deep in Debt scheduled airline industry in 1968, A native of Philadelphia, Mr. ability in a climate of surging costs according to the report, was $216- Moore was graduated from the and stagnant fare levels. 108,000, a 48 percent drop from Wharton School of Economics of —To the Credit of SFOers 1967. Rate of return on investment "In meeting with travel agency the University of Pennsylvania in SAN FRANCISCO—San Francisco general manager Milt Chandler hit a seven-year low of 5 percent. leaders last February, TWA's chair­ 1943 with a bachelor of science de­ says he's a born loser—and he couldn't be happier about it. ATA President Stuart G. Tipton man, Charles C. Tillinghast, Jr., gree in economics. In three weeks' time he managed to let go of $2,350 in cash, S3 id a fare increase averaging 3.8 confirmed this company's interest in resolving the commission prob­ Aids the Retarded and on the night of May 20 he really outdid himself by signing percent by the CAB approved in a tab for $84,400. late February was a step in the lem, along with the companion He is an officer and a member of right direction, "but with earnings problems of carriers' domestic pas­ the executive committee of the His creditors are happy too—the SFO TWAers who "got to senger yields and standards for ap­ him" for a grand total of $86,930 in Happy Money's first period. still seriously sagging it is quite Chicago Council on Foreign Rela­ clear that further relief must be pointment and retention of travel The debit side of his ledger works out like this: tions and a director of the Inter­ considered." He noted that in the agents. In a telegram to airline national Visitors Center and North • Three hundred and thirty- heads, Mr. Tillinghast proposed a hold the same room for the week first quarter of 1969 the airlines Shore Association for the Retarded. four SFO employees netted reported a net loss of $16,193,000, joint airline-agency committee ap­ He and his wife, Sally, have $2,530 in instant cash awards. of June 8, when SFO TWAers proach to commission level and fully expected to celebrate a second- compared with a net profit of $27,- three children, Frederick, Jr., Step­ • Eight hundred and seventeen 139,000 for that period last year. standard problems. hen and Sally. round victory. —JERRY COSLEY station and tech services Two major problems confront "By way of response to the joint employees collected $81,700 the industry as it enters the second committee proposal, a majority of Even as computers were for top honors in the station ten-years of the jet age, Mr. Tip­ airlines preferred the use of exist­ counting thousands of ballots in category. ton said. First is attainment of a ing industry organization channels. Happy Money's second period, Good work, meanwhile, has been • And skycap Charles H. Wade level of earnings adequate to sup­ the eight-week third period is done by ATC committees in de­ won the auto drawing, worth port investment in new aircraft. underway. Running through veloping proposals for improved $2,700 cash. Second is "a failure by the Federal August 3, it comes during the standards. Also meetings have been Bonham Fox, Northwest region government and others to face up peak season — which means held by an ATC policy group with vice president-sales and services, to the present inadequacy of air­ more TWAers will have more agent representatives. However, claims "the books balance," how­ ports and airways and to get chances to earn more happy these meetings have not developed ever. For on the credit side of the moving on a program to provide money by making more people the kind of joint attack on common SFO ledger is "a mile-high esprit facilities required by growing pub­ happy. (Continued on Page Three) de coips which we'll match against lic demand." anyone in the system." After learning of their first round win Milt Chandler promised the station a "party to end all parties." They got one that must have alarmed nearby earthquake-con­ scious residents. Madeline Hines ("Miss San Francisco") danced with Snoopy (deputy passenger service manager Jerry Williams) and the city's fa­ mous Red Garter band filled the party hall with Dixieland rhythms which rippled a huge banner that proclaimed, "Happiness is TWA San Francisco." Highlight of the evening came when "Snoopy" cranked the drum filled with 817 eligible names in the drawing for the new auto. Miss San Francisco drew the win­ HAPPY- HONEYMOON. O'Hare- ner. based hostess Mary Vazzana holds Mr. Wade, in his 23rd year the $2,700 she won in "Happy with TWA, looked the Mustang, Money" drawing. The money's spent Camero and Barracuda over care­ already—on a Hawaiian honeymoon fully, kicked the tires, beeped the this month with first officer Jim horns, pursed his lips, called his READY FOR FIRST RIDE in new Camero he won in Happy Money's first round, MCI mechanic Laurence Curry Smiley (who proposed long before wife and settled for the cash. (left) receives keys to his car from V. A. McCauley, director-general purchasing. Happy Money awards at MCI her happy windfall). The hotel manager was told to are based on group performance, with top-prize individual winners picked at random by computer-style roulette. S KYL. I IM E R

Published Bi-Weekly for Employees of Trans World Airlines and Hilton International Hotels BORN: By the Public Relations Department DUNCAN: To Mr. and Mrs. L. Nelson Dun­ 605 Third Avenue, New York 10016 can, mechanic, LAX, a 9 lb. 7 oz. son, Printed In U.S.A. Jeremy Lee, May 26. SCHADEGG: To Werner and Ursula Scha- Dan Kemnitz, Editor degg, sales representative, ZRH, a 7 lb. son, Roy Scott, May 22. STAHLECKER: To Robert and Sharon Stah- lecker, customer service agent, DEN, an Eight-year-old Karn Knudsen, whose dad is properties and facilities 8 lb. 8 oz. daughter, Janet-Marie, May 17. staff v.p. Art Knudsen, recently toured the Trans World Flight Center VALENTE: To Ron and Peg Valente, man­ at JFK with her classmates in the second grade. ager-baggage services, NYC, a 5 lb. 11 Next day, Art passed along to us a copy of the instructions Karn's oz. son. Christian Paul, April 12. teacher had given each child under the heading, "Things to remember DIED: for our trip to Kennedy Airport." The boys and girls were reminded to: ADAMS: Cicero (Lee) Adams, fleet service • Use good manners! We are guests [underlined] of TWA. helper, SFO, May 17, after a lengthy • Wait your turn. No running or pushing. illness. Mr. Adams, who had been with TWA seven years, is survived by his wife • Come in dress-up clothes. Kathleen, three sons and a daughter. • Polish your shoes. • Come with clean hands and face. Take a bath on Sunday night. • Comb your hair. TWA Seniors • Eat a good breakfast. Go to the bathroom before you leave home. "It's encouraging," Art observed, "that some of our teachers still Harry D. Proctor, Jr., flight engineer, ORD, stress discipline in this day and age. In some respects, the pointers apply June 1, 22 years. to us all." Louis Vingrief, inventory clerk, PAR, July From time to time we've lectured a little about proper conduct for 1, 19 years. Aldo Furlotti, ground service helper, MIL, employees and family members when traveling. Thanks to their teacher, June 1, 13 years. here's one crop of future paying passengers any of us will be pleased to JOHN GUY (center), TWA's resident representative at Boeing, receives Guiovanni Valentino, baggage handler, welcome as our "guests" aboard TWA when they're grown-ups. keys from Boeing v.p. Carl Dillon (left) as he signed for his last jetliner MIL, August 1, 19 years. • * • Fernando Ferrier-Smith, sr. sales represen­ before retirement May 15. Norm Parmet, staff v.p.-equipment devel­ tative, MAD, June 1, 14 years. Should you be visiting Washington, D.C. this summer you'll surely opment, flew in from Kansas City to join in a salute to Mr. Guy. John I. Schnaubelt, captain, ORD, July 14, tour the Smithsonian, where you will spot a familiar face—Charles C. 30 years. Tillinghast, Jr. The TWA board chairman's portrait which appeared on Myron M. Smith, captain, JFK, January 1, the cover of Time magazine July 22, 1966 is among 85 Time cover 27 years. Not Many Guys Rate Poem Frank S. Hill, senior engineer, MCI June 1, subjects selected for a "Portraits of American Newsmakers" exhibit in 12 years. the National Portrait Gallery of the Smithsonian now through August 24. Harold W. White, mechanic, MCI, May 1, The water color of Mr. Tillinghast by artist Peter Hurd is in such Written by Vice President 24 years. company as President Nixon, Lyndon Johnson, Dwight D. Eisenhower, Abdel Hamid T. El Shahawi, kitchen help­ er, CAI, June 15, 23 years. Harry Truman, the Kennedys, Martin Luther King, Jr., Joan Baez, James SEATTLE—When TWA celebrates the 40th anniversary of trans­ Lesile V. Stober, senior production planner, Baldwin, Leonard Bernstein, Vince Lombardi, Bobby Hull, Johnny continental air/rail passenger service on July 7, there won't be many June 27, 23 years. Carson, Julia Child, Theodore Roosevelt, Adlai Stevenson, Earl Warren, employees who can recall first-hand this aviation milestone. John Messinezis, baggage handler, ATH, June 1, 15 years. Roy Wilkins, Barbara Streisand, Tennessee Williams, Whitney Young One of the few is John Guy, who recently retired as TWA's and other news makers. Anthony Bradley, lead teletype operator, resident director of aircraft acceptance at Boeing's Renton, Wash­ SNN, June 19, 22 years. « « « ington plant. His retirement was celebrated with, among other Andre Nouhaud, ground service helper, Among the many readers who spotted our inadvertent devaluation PAR, June 1, 23 years. of the U.S. dollar in the May 19 issue were Norm Garwood and Bob things, a poem written by his long-time boss, Norm Parmet, staff Edward W. Atchison, lead fleet service Todd who edit Air Canada's fine employee publication, Between vice president of equipment development. Two lines excerpted helper, SFO, March 18, 16 years. from Norm's piece say it for Dino G. Valazza, international relief offi­ Ourselves. piece say "retired" twice before. Near the cer, SFO, May 1, 26 years. "Tell you what," they said. "We will send you a check for $9,200, for Johnny Guy: Annis M. Witten, cook, MKC, January 23, end of WW II, he quit to live on 17 years. which we expect yours in the amount of $10,000. Okay?" 'Cause he's left his mark at TWA a farm. That lasted a year, and • « « On all the planes we fly today. then he came back to TWA. About JFK-based hostesses Joan Pendy and Brenda Cosgrove both won Were John himself to write a five years later, after completing Bartuska Promoted Happy Money awards on a recent flight to Denver. Instead of of cashing history of TWA, it would be a work on the Lockheed 749 and KSC—Jack Bartuska has been them in, they wrote President Wiser asking that TWA donate the awards story of people and, naturally, an 1049, he quit again, but by 1956 named manager of material man­ —which could have been anywhere from $5 to $100—to the Biafra evolution of aircraft. When he he was back for good, to play im­ agement in KSC supply, a job in­ relief fund. joined TWA in 1929 "starvation portant roles in the development volving control of 50,000 items "Your sincere, unselfish act is one to give us pause in today's world," was the name of the game and the of the jets. stocked for other Space Center Mr. Wiser responded. In a follow-up, program coordinator Charles airlines that innovated were the Having seen the evolution of contractors. Mr. Bartuska, who Zambello matched their original award slips with two individual service ones that made it," says John. aircraft from Tri-Motors to 747s, spent 24 years in the Air Force, 15 awards, with the suggestion that the girls use the four awards to assist He didn't make the innovating does John Guy see any end to the of them in supply logistics, has in the humanitarian effort. Los Angeles-New York trip, but wonders of aviation? No, "I think been with TWA for three years. he did work on the Ford Tri- planes will get ever faster and Motors that flew the route. From more efficient," he said. Los Angeles passengers flew by As far as his latest retirement, Transcontinental Air Transport he's no more content than he was (TAT) to Clovis, N.M., then de­ on the farm. Instead of relaxing planed to board a Santa Fe train on his island home in Puget Sound, on a siding just off Clovis air strip. he's planning a Seattle-to-Tampa The riders went on to Waynoka, cruise on a catamaran, a feat that Okla., where, next to the tracks, wouldn't appeal to too many re­ another Tri-Motor was ready to fly tirees. But, then, not too many to Columbus, Ohio, via Kansas retirees have retired three times! City and St. Louis. —TED POLLARD At Columbus, passengers were loaded on a Pennsylvania Railroad Receives Air Medal train for the overnight finale to Bernard C. Bryan, Jr., has re­ New York, journey's end 48 hours ceived the Air Medal for action in after starting out. Southeast Asia. An Air Force first By 1934, John was an inspector lieutenant, he is on military leave on the DC-2, predecessor of the from TWA where he was a crew early Douglas workhorses built to scheduler at the Kansas City train­ the specifications of TWA's Jack ing center. His father, Barney Frye. Two years later, he helped Bryan, is a senior buyer/pro- in development of the DC-3 in visioner in power plant purchasing Santa Monica. at MCI. In 1937 TWA had him in ANDY BAROUKH, who opened Seattle helping Boeing build the The Monday holiday has become TWA's office in Tunis in 1946, be­ Stratoliner—the first four-engine the most widely supported state came an American citizen on May pressurized aircraft until after legislation in U. S. history, accord­ 1. Now foreign language instructor World War II. Later he became in­ ing to the ATA. In less than one at the SFO domicile, Andy was CHAD SINNARD (right), manager of customer services at Tulsa, and his volved in the development of the year, 32 states have passed legisla­ DSM for Tunisia before emigrat­ wife Evelyn enjoy the nostalgic flight of fancy flown by South Central Connie. tion establishing Monday as the ing with his family to the U.S. in region vice president John Truex after John presented Chad with his 40- Although this one's "official," day of the week when most na­ 1963. The Baroukhs have three year pin. Chad is number five on the TWA seniority list. John has the distinction of having tional holidays will be celebrated. daughters and a son.

PAGE TWO JUNE 16, 1969 S KYLIN E R

TWA,Air-Siam Perimeter Fare Reach Accord Periods Revised TWA and Air-Siam have signed Due to heavy advance interna­ a contract under which TWA will tional bookings it has become nec­ provide advisory management essary to revise the 1969 seasonal assistance during the development restrictions applicable to travel on period of operations for the newly TWA Perimeter Fares, as outlined created carrier. in the Perimeter Fares booklet and Air Siam has been designated in the February 10 Skyliner. by the government of Thailand The seasonal restrictions for the and certificated by the U.S. CAB remainder of the year are: to provide transpacific service Positive linking Bangkok, Hong Kong, Eastbound—Oct. 15-Dec. 31 Tokyo, Honolulu and Los Angeles. Westbound—Oct. 15-Dec. 31 Air-Siam plans to inaugurate ser­ Space-A vail able vice this October. Eastbound—June 16-Oct. 14 The contract was signed by Westbound—June 16-Oct. 14 Prince Varanand, chairman and In addition, there has been an chief executive officer of Air-Siam, embargo placed on all Perimeter and Charles C. Tillinghast, Jr., Fare travel to or from the Iberian chairman and chief executive Peninsula and positive or space- officer of TWA. The contract has available Perimeter Fare tickets been filed with the CAB and will will not be accepted to or from become effective following ap­ U.S. gateway cities and Lisbon/ SAN FRANCISCO skycap Charles Wade could afford a $100 light from proval by the board and any Madrid now through October 15. ground hostess Diana Curry after having won the drawing for a new car. necessary approval by the Thai Use of Perimeter Fare tickets is­ government. "Much as we concur that the sued under the former seasonal re­ Agents . commission situation is most crit­ strictions will be subject to these ical for the domestic industry, we FCW Cites Gain new seasonal restrictions. (Continued from Page One) believe it is certainly no more im­ problems envisioned in our pro­ portant to agents, or to carriers, In Market Share posal. than upward adjustments in fare Former Director, "Although the agent group has levels and tightening of standards. President Wiser told the New PILE OF PAPER was a pushover for been unwilling to consider stan­ Travel agents can only thrive as York Society of Security Analysts Robinson, Dies petite Etty Ferrier. dards as being directly linked to part of an industry in which the June 2 that during the first four William E. Robinson, who the commission issue, we are carriers' rate of return assures the months of 1969 TWA had gained served on the TWA board of di­ pleased by the lack of general criti­ reliable flow of capital for needed market share both domestically rectors from 1963 until April 1968, cism of the airline committees' facilities development and service and internationally. Etty's Analysis when he was elected a director work in this direction. We take it improvements to meet the needs Mr. Wiser pointed out that the Clears Desk Top emeritus, died in Miami June 6 that the effort of carriers to tighten of the traveling public." industry as a whole still faced at the age of 68. He was the re­ standards so that adjusted commis­ many problems. He cited over­ PARIS—Etty Ferrier, like so tired chairman of the Coca-Cola sion rates will not have the result capacity and rising costs as the many of us, rarely saw the top of Company and former publisher of of subsidizing inefficiency or sharp­ primary contributors to the prob­ her desk. It was piled high with the New York Herald Tribune. lems. ly increasing agency proliferation paper. "Find work you like and then has the support of the agency "While part of TWA's domestic So Etty, a wage and salary ana­ work hard and cheerfully," Mr. community. traffic improvement can be at­ lyst here, set out to analyze ways Robinson once said. It was a prin­ "All these complications and tributed to the after-effects of of reducing the pieces of paper ciple he had followed from the new data developed by the ATC American Airlines' 20-day strike," while at the same time retaining age of 12 when he began a paper financial committee do not, in our Mr. Wiser said, "we believe that necessary payroll information on route in Providence, R.I. view, resolve the agents' and air­ our advertising and sales promo­ some 3,200 employees in the In­ He was credited with having lines' real problems as revealed in tion drive to assure better service ternational region. persuaded Dwight D. Eisenhower the study [by Touche, Ross & is beginning to pay off." Pay changes in the region to write "Crusade in Europe." Bailey]. These were that (1) too Wayne G. English, senior vice annually mount up to a stack of high a proportion of agents have president—finance, told the ana­ A-74 forms more than six feet high cost levels which place them be­ lysts that TWA in the next five costing $200. Etty figured that one Buchanan Named years would require $2.4 billion yond rescue by commission adjust­ ditto master compiled at each sta­ Douglas L. Buchanan has been for new aircraft and ground equip­ ments alone, and (2) even for the tion each month would not only promoted from manager of con­ ment. This would include its most efficient agents, commission eliminate the use of so many struction and engineering to direc­ orders for 15 Boeing 747s and 22 rates are clearly out of line with A-74s, but greatly reduce time and tor of overseas properties and Lockheed 1011s. He indicated that costs in the area of greatest vol­ cost of preparation. facilities, according to A. N. Knud­ TWA's financial needs have been ume—namely point-to-point sales. As a result of her suggestion the sen, staff vice president of proper­ fulfilled into 1970, but that in the These findings were clarified, but INSPIRED by the forthcoming super­ regional office now receives as few ties and facilities. not refuted, by data developed sonic era, hostess Annette Hennze three years following, there will be as two master dittos monthly from Mr. Buchanan, who will con­ later which showed that success created this facial fashion to add a need for $966 million additional each station, containing names of tinue to be located in Paris, will among agents is not equated with to excitement at Paris Air show. financing. all employees with salary changes be administratively in charge of avoidance of domestic point-to- covering service increases only. It's all properties and facilities matters point business. estimated that only 300 ditto mas­ for the International region as "TWA proposes that the com­ ters will be required per year at a cost of $18. well as portions of the Far East mission rate for point-to-point sales region. be raised substantially. The rate To sum it up, Etty's method does not have to be one that will trimmed the cost of time and A veteran of 27 years with ensure profitability of this particu­ materials from $1,622 a year to TWA, he has held key positions in lar product line for all agents, but only $431—a cost saving of $1,191. which he has been responsible for only as part of an intelligently "Besides," says Etty, "it's a great the design and construction of planned broader travel mix. personal morale builder to be able much of TWA's ground facilities "We consider rates for sales of to see over the top of your desk." throughout the world. domestic travel on "Discover Amer­ Etty joined TWA in 1949 as a ica" and other creative fares con­ typist-stenographer. She was pro­ stitute a less serious problem, but moted to secretary in 1950, senior Sullivan Returns TWA is willing to consider mod­ secretary in 1954 and to her present Edward M. (Mike) Sullivan, for­ erate adjustments for these types post as wage and salary analyst in merly manager-compensation and of sales or payment of commission 1960. She is married and has three organization planning for Saudi on UATP sales, at a special ATC children age 12, 10 and 7. Arabian Airlines, has returned to meeting. —LARRY HILLIARD the TWA staff as manager-organi­ "The need for increases in tour zation analysis, reporting to E. J. commissions proposed by the Trav­ Power, senior director-organization President F. C. Wiser,, Jr. el Agent Unity Committee does planning. along with presidents George not appear to be demonstrated Keck of United and George Mr. Sullivan joined TWA in June in Touche's report or any other Spater of American, received an 1963 as an industrial relations available evidence. We believe such honorary doctor of laws degree analyst in New York. He then held increases would have the effect of yesterday (June 15) at Mon­ several supervisory positions at curtailing domestic vacation travel mouth College, Monmouth, Illi­ Kennedy Space Center from Feb­ by making the total package price U.S. SENATOR Bob Dole of Kansas turned tour conductor for TWA nois. Mr. Keck presented the ruary 1964 until his assignment to prohibitive for lower and middle hostesses Marcia Bytnar (left) and Marilyn Keeney when they visited commencement address. Saudi Arabia under TWA's assis­ income Americans. the Capitol recently. tance program in December 1967.

JUNE 16, 1969 PAGE THREE S KYL. I IM E R

Hoosier TWAers Ride Herd Visit USA Tour As Horses Hoof It, IND-LON Held as Example INDIANAPOLIS—A group of tired but happy Indianapolis cargo TWA public relations' annual service personnel watched proudly late one recent Saturday after­ Visit USA Editors Tour, in cooper­ noon when Capt. Tom Carroll lifted a chartered Cargojet off the ation with the U.S. Travel Service, Weir Cook Airport runway and headed nonstop for London with a has been selected by the editors of Public Relations News for inclu­ planeload of "hoofed Hoosiers"—24 Palomino quarter horses. sion in their 1969 edition of "The The horses from the Double A Ranch in Bloomington, Indiana Ten Outstanding Public Relations were on their way to Lower Woodend Farm near Henley-on- Case Histories of the Year." Thames in Oxfordshire where they are to be cross-bred with Eng­ "The effectiveness of any public lish jumpers and hunters. relations activity is enhanced if it Three-horse stalls were designed —once the Palominos were bedded is shown to serve the public as specially for the 4,000-mile, seven- down—across the ramp and in­ well as the sponsor's interest," PRN hour flight. Four grooms, one of side the aircraft. Ramp servicemen observes in a preface to the case them a licensed veterinarian, ac­ Earl Ridgeway, Dusty Rhodes, study. "TWA has long recognized companied the horses to Heathrow. Don Bone, Jim Searcy, John Hall, this principle ... a testimonial to Tom Allman, manager of perish­ Geny Stewart and Tom Conner the enlightened management of able air freight development on carried out the operations under TWA and its perceptive public re­ the cargo marketing staff, also the watchful eye of Double A lations department." made the trip. owner Bob Alexander who com­ Public Relations News' case his­ plimented all hands on their gentle Account exec Chuck Nardina tory describes TWA's Visit USA ways with the animals. coordinated the project for TWA, Editors Tour and notes its con­ handling the necessary arrange­ tribution to USTS' efforts to in­ ments with the shipper and U.S. crease the flow of visitors from government agencies such as agri­ At Your Service: abroad and to stepping up the culture, public health and customs. number of passengers carried to Jack Claflin, manager of cargo Ron Lewis in Slot IF HE'S EVER LUCKY ENOUGH to win a car in TWA's Happy Money con­ the U.S.A. by TWA. Editor Denny test, Midway ATO supervisor Lawrence Johnson will "take the cash, thank Griswold praised the TWA public sales and services at IND, said a Appointment of Ronald J. Lewis you." He just won a new Camero in American Oil's "American Scene" relations program for helping the second charter shipment of Double as manager-employee services has promotion. With him at the Chevie showroom is Dick Supan, manager of U.S. "in its search for solutions A horses is planned for the near been announced by Frank Rudav- the Standard Oil station where Larry said "Fill 'er up" and came up with to two pressing problems: the bal­ future. sky, director-employee benefits. lucky number. ance of payments deficit and the The horses were loaded into Mr. Lewis joins the industrial re­ need to develop fuller understand­ their stalls inside TWA's cargo lations staff in New York following ing by Europeans of U.S.A. virtues terminal and then transported to a a year in Miami as a customer as well as its shortcomings." Dortech loader for a lift into the service agent while enrolled in the Book's Real-Life Characters Among public relations programs Cargojet. Several of the more graduate school of the University cited along with TWA were those spirited horses were lightly tran- of Miami. See Reel-Life Counterparts of such firms as General Motors, quilized for the flight. Prior to this he was manager- Kemper Insurance, Minnesota Pow­ employment and personnel admin­ MINNEAPOLIS—By this time, almost anyone who's read Arthur Gentle Ways er & Light Co. and Standard Oil Hailey's absorbing book Airport knows that the action takes place istration for the South Central of New Jersey. George Braun, supervisor of car­ region in St. Louis. at Chicago's O'Hare. Most know that two main characters in the go service at IND, organized the His position as manager-em­ story—Joe Patroni and Tanya Livingston—are based on real people. team effort at the terminal. Lead ployee services has been broadened Everyone who read the May 6, 1968 issue of the Skyliner knows April Traffic customer service agent Gary Shel- in scope to include responsibility who they are. ton supervised the loading opera­ for the central pass bureau, under "Joe Patroni" is our own Roy Davis, general maintenance fore­ System-wide passenger and cargo tion. City air freight agent Bill the supervision of Helen Gardner, man at ORD. "Tanya Livingston" is passenger relations representa­ traffic in April exceeded April 1968 Foust played a key role in plan­ and the passport procurement tive Ginny Henline. by 13.6 and 13.1 percent, respect­ ning and preparing for the charter, bureau under the supervision of ively. While Universal Studios was film­ with the assistance of customer Judy Cox. TWA flew 971,436,000 domes­ ing at Minneapolis airport, Roy and Books Moon Ride service agents Todd Hubbard, Jim In addition, Mr. Lewis will be tic passenger miles in April, a gain Ginny—accompanied by a re­ Snyder, Jerry Banks, Jack Fisher, responsible for a variety of em­ CAIRO—Mahmoud El Hama- of 10 percent over a year ago. In­ Denny Hider and Gary Thomas. porter and photographer from the ployee services including the Edu­ lawi, a 17-year-old Cairo high ternational passenger miles totaled Chicago's American (now Chicago Lead ramp serviceman Bob cation Assistance Plan, the Trans 309,200,000, an increase of 26.7 "Today")—flew to location to meet school student, was first to book a Summers led his team through sev­ World Award and other employee percent. System passenger miles actor George Kennedy, who'll play seat here on TWA's projected eral hours of stall preparation, recognition programs, the U.S. were 1,280,636,000, an increase Joe Patroni, and actress Jean Se- placement of the wooden stalls Savings Bond program and com­ flights to the moon. According to of 13.6 percent. berg, who'll be Tanya Livingston. onto their individual pallets and pany support and guidance of Skyliner field editor Mike Takla, Domestic cargo volume totaled Fictional characters and real life then the shepherding of the stalls employee and management clubs. the Egyptian youth hastened to call 27,923,000 ton miles, an increase counterparts met for dinner and of 8.6 percent. International ton discussion while cameras clicked TWA when Cairo's leading news­ miles were 19,519,000, up 20.2 and notes were hastily jotted down. paper, Al Ahram, carried a front percent over April a year ago. "I was really surprised," said page story recently that TWA was System cargo volume totaled 47,- Roy, "at how hard he was throw­ storing moon reservations in its 442,000 ton miles, an increase of ing himself into the role. We Rockleigh computer. 13.1 percent. chatted about this and that, solving a few of the world's problems you might say, but mainly he asked questions—and good ones—about maintenance. He'd done his home­ work well, and he wanted to know more. Felt it would help with the portrayal. He's really easy to get to know, and quite relaxed. We were first-naming each other right away."

Criteria: Smoke Cigars Roy reflected a minute while he watched the smoke swirl up from one of his omni-present stogies for which he's become famous. "About the only other tip I could give him was to smoke more good cigars," he grinned. Ginny recalled her conversation MARILYN HONEY, London customer service agent, got off to a good start with Miss Seberg: as a homemaker when she received a Happy Money award from LHR "I found her rather on the shy deputy manager Dave Wookey (right) on her last day at work before side, perhaps a bit more reserved marrying Mike Newman. Marilyn and Mike's courtship made front page about meeting people than I am. news as Mike commuted across the Atlantic from New York where he's an But she was so friendly! She in­ ACTOR GEORGE KENNEDY (right) autographs Ginny Henline's copy of instructor at the Marketing Training Center (Skyliner, April 21). Mike is sisted that Hap (Ginny's husband, "Airport" while actress Jean Seberg (seated) and ORD general main­ at the wheel of double-deck bus which serves TWA's new passenger ter­ Capt. Henry Henline) and I visit tenance foreman Roy Davis kibitz. Real-life book characters met their minal at Kensington, ready to whisk Marilyn away to the church. her on the set in Hollywood." movie counterparts on location at MSP during filming of Arthur Hailey's —Jim Driscoll —FRANK GILLESPIE best-seller.

PAGE FOUR JUNE 16, 1969 S KYLINER

Pre-Packed Plan Adopted by IATA ATHENS—The IATA Worldwide Cargo Conference, held at the Ath­ ens Hilton, completed its work May 14 when agreement was reached on cargo rates for a two-year period, October 1969-September 1971. John R. Barch, staff vice-president of industry affairs, and John Pence, director-ATA affairs, led the TWA delegation. A new approach to containeriza- tion was adopted for Atlantic, Pacific and Europe-Asian routes. It calls for "discount" rates of approx­ imately 30 percent off general car­ INDIANAPOLIS MECHANICS Steve Herpst (left) and Tom Williams go rates for pallets and igloos con­ pause on "production line" to display their happy-face handiwork. taining densely packed cargo and ready for carriage. TWA-owned igloos and 747 belly containers will Happiness Is Astir be loaned to shippers who will then pack the containers them­ INDIANAPOLIS—Happiness hereabouts is a "Happy Pin" off a selves. This system is expected to happily-humming "production line." provide incentive to shippers to NEWLY GRADUATED hostess Sherie Miller was given a pleasant bon The pins—actually the tips of cocktail stir rods with a fastner make much greater use of contain­ mounted on the back—are the brainchildren of mechanic Tom voyage on her first flight when she discovered her dad, J. N. Miller, an er ization. electro-mechanic at MKC, giving final touches to the galley oven. Sherie's Williams who, together with fellow mechanics Steve Heipst, Bill The TWA delegation was gen­ Hudson, Paul Brown, Bill Ford and Jim Keller, has fashioned in mother was also there to see her off to Chicago, her domicile. Sherie's erally credited with being the chief brother, Phillip, is an Army sergeant stationed in Vietnam. his spare time more than a thousand of the colorful plastic symbols architect of the revolutionary new of TWA's advertising program. container program. The demand grows daily as more and more transient flight In other action, general cargo crews ask for "those little happy faces" they've seen or heard about. rates were increased approximately After noticing some hostesses snapping the happy faces from 5 percent for smaller shipments, to the tops of stir rods and taping them to their jackets or blouses, compensate for increased handling Tom got the idea to affix a fastener to the back of the plastic faces. costs, and minimum charges were He found the proper size at a local novelty shop and discovered increased by nearly 20 percent. that by heating one with a soldering iron it would melt onto the Many unproductive specific com­ back of the plastic and stay on when it cooled off. modity rates were eliminated and The pins became an instant hit and now Tom and his enthusi­ add-on rates within Europe will be astic colleagues have to hustle to find enough used stir rods on the applied to all co-rates in the future aiiplanes to meet the demand. to reflect additional revenue for Tom's brainchild has spawned a "cousin"—a tie clip created by additional distances. colleague Steve Heipst. He snaps the face off the end of a stir rod, heats the rod in hot water until the plastic becomes soft, then bends it to the shape of a tie clip. After the plastic hardens, Steve glues on the happy face and . . . voila! He and his buddies have Apollo 11 Tour already turned out some 300 tie clips which are being sported by PAWS—More than 200 Europeans flight deck crews and hometown TWAers. —JOE RILEY are expected to be on hand at the Kennedy Space Center in Florida for the launching of Apollo 11— Madrid Passenger The FAA has issued a Class I the space venture that will land provisional certificate to Boeing two American astronauts on the Spreads Cheer for the 747, a step which will surface of the moon. soon enable Boeing to conduct Five major European news­ Reed Warrock, a passenger on non-commercial flights simulat­ papers in cooperation with TWA Flight 904 to Madrid, nominated ing airline operation, crew train­ are sponsoring a two-week tour to hostess Donna Rigby for some ing and service testing. the U.S. which will feature the Happy Money. "This litde lady launch of Apollo 11, scheduled for . . . was gracious, intelligent, effi­ July 16. In addition to an extensive RACING SHELL for Kansas State University is stowed aboard a brand cient and kind, and she was con­ Blue Chip Polka tour of the space center, the group new TWA Boeing 727-200 (the stretched version) at Seattle for the deliv­ tagious to the extent that her as­ will spend a week in the sun at ery flight of both plane and boat. (We've another photo of Capt. Gail sistant was with her 100% and TWA is rolling out the barrel Miami Beach, and three days of Storck scratching his head as if wondering "How the heck are we going between them they had the whole filled with real draft beer on se­ sightseeing in New York. to get the darned thing in?" The above photo answers the question.) planeload glad they made the lected Blue Chip commuter flights flight. New York/Newark-Chicago. Latched onto a wooden cradle, "I'm just in hopes that you the two-and-a-quarter-gallon keg have some way of giving her a of Falstaff draft beer is rolled down little of that TWA bonus," said the aisle on a serving cart ready for Mr. Warrock. tapping. It's free in both first class He had in mind, as he rode and coach. 904, a vote for Donna Rigby, host­ To go with the beer, famous ess on Eastern Air Lines Flight Stage Delicatessen sandwiches are 351 from New York to Charlotte, served on the "keg flights." Corned North Carolina on April 29. beet, pastrami and ham and Swiss And what did he think of the cheese sandwiches make up the service on TWA's 904? "Great!" menu. Kegs are tapped on non-meal Manila Hilton Post Blue Chip flights in mid-afternoon and evenings. Lunch and dinner Is Filled by Conine flights feature sirloin and filet mignon steaks. MANILA — Hilton International has announced the move of Darrell Conine to executive assistant man­ Ease Congestion ager of the Manila Hilton, from The shifting of some flights away Bangkok where he held a similar from peak hours to other times of post at the Rama Hotel. Mr. Co­ the day and improvements in the nine has been with Hilton Inter­ handling of vehicular traffic around national six years, the past four at the Flight Center highlight action DETROIT TWAers sliced a Happy Money cake into 71 generous $100 portions the other day—with a sweet the Rama. by TWA to reduce congestion at icing of $2,700 for lead mechanic Richard Wasko. DTW was Group 3 leader among passenger terminal Axel Goerlach, food and bever­ JFK this summer. teams in Happy Money's first round. About to have their cake, and eat it too, are (from left) Cosme Cruz, age manager of the Rama, has On the ground TWA recently in­ George Novotny, Edward Kingman, Richard Huff, Robert Tinker, George Munday, Ralph Teall, Mr. Wasko, been promoted to sales manager; creased the amount of usable curb Albert J. Buckner, general foreman Frank Cook, James Wright, general manager Jack Jones, James Ledford, C. S. Leung will cover the vacancy frontage at the Flight Center by Phil Moss, John Moss, Jr., John Willis, Travis Marshall, William Schumacher and Robert Black. Team responsi­ left by Mr. Conine's transfer. more than 70 percent. bilities run the gamut through customer service, ramp service, maintenance and stores.

JUNE 16, 1969 PAGE FIVE S KYL I IM E R

' Just Fellow Workers to Those Guys,' Sweet Sixteen Are Prized at MCI

KANSAS CITY—Fellow employees still tease Juanita Vogel about TWA's 16 feminine mechanics. her job, although she's been at it now for 18 years. She doesn't mind (They have nearly 3,000 male the kidding and readily admits that even if she could live it over counterparts.) again, she'd still spend her working life as a sheet metal mechanic Senior among the women (in length of service) is Melva Braun at MCI. who, like many of the girls work­ "I get razzed all the time," says the pretty brunette, "and it gets ing in TWA shops, began working worse the longer I'm here because now I'm the only girl in the out of financial necessity. The year shop. But I don't care. It's been great and I wouldn't have it any was 1942 and she found herself other way. with an invalid husband and three Juanita may be the only lady longer is nervous about the small children. mechanic in the number-one sheet "mechanic" title or about the pre­ She recalls she was totally un­ metal shop at TWA but she isn't dominance of males in the "de- interested in a typing job but did the only one at the overhaul base. nick" area of the engine overhaul have an inclination for mechanical A recent check showed that a shop in which she works, sanding things. So, she applied for a job handful of ladies still work at a and overhauling compressor blades. at the overhaul base. trade more traditionally associated Mrs. Roark, a grandmother, Mrs. Braun is not only the wom­ with the stronger sex. came to TWA after she was unable an mechanic with the longest She is a member of a rather to find a job in a bomber plant. service record but she was also the select group nevertheless. Like "They didn't need me in a first of the ladies to reach the lead most of the lady mechanics at the bomber plant so the Missouri State mechanic status rating. She super­ overhaul base, Juanita is (as an­ Employment Service sent me to vises a crew of about a dozen men other female mechanic puts it) TWA and I've been here ever engaged in packing and checking "left over from the war gang." since." aircraft evacuation chutes and re­ Although there have been some Mrs. Roark's length of service at pairing cargo nets. fairly recent additions to the ranks TWA is the second-longest among Like Mrs. Braun, Julia Frances Werner went to work because of a pressing family need. A relative needed an expensive operation. The petite Mrs. Werner, who re­ builds oil pumps, stayed around A VISITOR FROM PARIS, student purser Philippe Keller, was escorted by because she found the work in­ newly graduated hostess Lynette Barker on a sightseeing tour of Kansas triguing and because it opened a City that included a stop at the Arch of Triumph in Rosedale, Kansas. Mr. financial path for her children to Keller was graduated from the University of Paris with a degree in jour­ attend college. nalism and later studied law before deciding on a full-time travel career. Edith Andrews is also one of the His father operates a restaurant in the Lido district of Paris. Miss Barker is war gang. Considered an expert in the daugher of Salvation Army Captain James E. Barker. tubing, Mrs. Andrews is reported to know by sight each piece of tubing that forms a part of each A Touch of Paris . . . engine that comes through her section. That represents a consid­ KANSAS CITY—Visitors to Kansas City are surprised to sight a erable talent considering that on replica of the Arc de Triomphe on a nearby hilltop here as their just one of the many different aircraft arcs gracefully over Municipal Airport. types of engines used on TWA Dedicated to veterans of suburban Rosedale, Kansas who lost aircraft, there are over 180 such their lives in World War I, the grey stone arch is amid a grove of lines. trees on a 12-acre park known as Mt. Marty. It overlooks the indus­ Mrs. Andrews, a widow, has juanita vogei Ithel Aker filled in as acting lead mechanic trial Kaw Valley which separates Kansas City, Kans. from K. C, Mo. The arch was designed by John of these latter-day Rosie-the- for a crew of 12 men and admits that "they torment me a lot, but LeRoy Marshall, an architect who D. Baker, because he said it con­ Riveters, the total ranks of lady tained men from as many states mechanics remain distinctly dimin­ I can get a lot of work out of sketched the famed monumental them." as there were colors in the rain­ utive. arch in Paris while serving in bow. During the early stages of the "One of the Best . . ." France in World War I. Ground was broken July 20, manpower shortages brought on by Another veteran is Adeline Pav- It was on Mt. Marty, in 1917, 1923, by the famous bearded one- World War II, some 40 women ich. With TWA about 25 years, that 400 men gathered to form arm commander of the Fourth initially tied on denim aprons and she is considered by Ray Arring- six companies that became the French Army, General Henri went to work in TWA overhaul ton, her general foreman, as "one 117th ammunition train of the Joseph Etienne Gouraud. It was shops in Kansas City. Today, about of the best" at her job in the elec­ famed 42nd (Rainbow) Division. dedicated in 1924 to the men of nine are left over from that era. tric shop where she works on The Division had been given the Rosedale who died under General Seven others hired in recent years electric harness wiring assemblies. nickname of "Rainbow" by the Gouraud's command. bring to 16 the current number of "I enjoy my work and the other then Secretary of War, Newton —BOB HELMER female mechanics at MCI. women must enjoy theirs, too, or Juanita is considered of WW II we wouldn't have been here as vintage although she arrived in long as we have," Mrs. Pavich parently likes the work too. He Yard work and home projects 1945, shortly after the war ended. said. works in the same department, are deep involvements for Mrs. even on the same line of benches She learned the sheet metals trade Mary Winn also enjoys her work, Andrews. She also gives free piano on which his wife works. The earlier at North American Avia­ which involves overhauling anti- and organ lessons to neighborhood Winns were married about four tion's plant at Fairfax Airport in icer valves in the airframe electric children in her off time. years ago; at the time Mrs. Winn Kansas City, Kansas. For the first shop. Her husband, Alpha, ap- Ethel Aker, of the fabric shop, had been a TWA mechanic nearly few years with TWA, however, she Julia Werner gardens; Mrs. Roark is an avid worked not in the sheet metal 19 years. reader, and Mrs. Werner likes to shops but in the flight line com­ Frances Clanton likes her work fish in Canada. Juanita Vogel missary at Kansas City Municipal. "because it never gets dull. Air­ raises and shows German shep­ By the early fifties, she had taken planes change and so the work herds and enjoys hunting and fish­ a mechanic's slot at the Fairfax changes." A 22-year veteran, Mrs. ing. overhaul facility. Clanton worked up from seam­ The nine who came to TWA "Even after all these years peo­ stress to lead mechanic in the during the war period are not the ple I meet for the first time still fabric shop. only women mechanics at the say, 'You're kidding,' when I tell Logs Travel Talks overhaul base. them what I do for a living," says Most of the WW II-era girls Seven others, most of whom Juanita. enjoy travel or other outside hob­ were hired in the past four years, But the raised eyebrows and the bies and most are closely involved hold a mechanic rating although teasing in the shop no longer in family-oriented affairs. they are engaged in a more tradi­ bother the World War II era girls Mrs. Braun, a photo enthusiast tional female activity. who have long since learned to five as well as a traveler, puts together Working in the fabric shop, with it. . slide shows she has produced for making curtains, slip covers, arm "I'm just another worker to these youth and church groups. In­ rests and other such pieces for guys and I try to hold up my end," cluded in her productions are talks cabin interiors are Opal M. Ed­ says another lady mechanic, Thel- and slide shows on 22 countries wards, Artie Morris, Sarah Ragan, ma Roark. A mechanic since 1944 plus a one-and-a-half hour presen­ Ethel Mae Funk, Rose Baker, (she joined TWA two years tation called "Around the World Dorothy Nicols and Launa Davi­ earlier), she admits that she no Adeline Pavich Thelma Roark with Melva." son. —TED POLLARD

PAGE SIX JUNE 16, 1969