Inspecfion of Embassy Riyadh, Saudi Arabia
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UNCLASSIFIED ISP-I-18-17 Office of Inspections May 2018 Inspection of Embassy Riyadh and Constituent Posts, Saudi Arabia BUREAU OF NEAR EASTERN AFFAIRS UNCLASSIFIED UNCLASSIFIED May 2018 OFFICE OF INSPECTIONS Bureau of Near Eastern Affairs Inspection of Embassy Riyadh and Constituent Posts, Saudi Arabia ISP-I-18-17 What OIG Found What OIG Inspected OIG inspected the executive direction, The Chargé d’Affaires and the acting Deputy Chief of program and policy implementation, Mission worked as a team, leading the embassy’s country management controls, and resource team in pursuing the administration’s priorities for a key management operations of Embassy Riyadh. bilateral relationship. However, staff reported the Chargé The inspection included Consulates General limited his communications to a small group of employees Dhahran and Jeddah. and did not always include all relevant offices in meetings he chaired. What OIG Recommended Embassy Riyadh lacked procedures to review sensitive This report includes 29 recommendations. OIG threat information related to the safety of both official and made 27 recommendations to Embassy nonofficial Americans living and working in Saudi Arabia. Riyadh to improve embassy operations; one Embassy reporting met policy makers’ needs and to the Bureau of Consular Affairs regarding supported the mission’s Integrated Country Strategy handling of security threat information; and goals. one to the Bureau of Educational and Cultural Public diplomacy programming promoted strategic goals Affairs regarding the educational advising in a challenging environment that limited mixed-gender center in Dhahran. social interaction and required host government approval for most outreach activities. In its comments on the draft report, the Department concurred with 28 During the inspection, the embassy began to address recommendations and disagreed with 1. OIG weaknesses in passport audits, the visa referral program, considers all recommendations resolved. The fraud prevention, and crisis preparedness. Department’s response to each Spotlight on Success: Public diplomacy programming recommendation, and OIG’s reply, can be promoting study in the United States reached 80 percent found in the Recommendations section of this of local social media users. report. The Department’s formal written Spotlight on Success: Innovations in the Facilities responses are reprinted in their entirety in Management Section improved oversight and could save Appendix B. the U.S. Government more than $3 million. Spotlight on Success: An embassy-developed procedure for monitoring unclassified equipment and network performance improved customer service and productivity. UNCLASSIFIED UNCLASSIFIED CONTENTS CONTENTS ......................................................................................................................................................................... 3 CONTEXT ............................................................................................................................................................................ 4 EXECUTIVE DIRECTION ................................................................................................................................................. 5 Tone at the Top and Standards of Conduct ..................................................................................................... 5 Execution of Foreign Policy Goals and Objectives ......................................................................................... 6 Adherence to Internal Controls ............................................................................................................................. 9 Security and Emergency Planning ........................................................................................................................ 9 Developing and Mentoring Future Foreign Service Professionals ....................................................... 10 Consulate General Jeddah ................................................................................................................................... 11 Consulate General Dhahran................................................................................................................................. 12 POLICY AND PROGRAM IMPLEMENTATION..................................................................................................... 12 Political, Political/Military, and Economic Sections ..................................................................................... 12 Office of Program Management-Ministry of Interior ................................................................................ 12 Public Diplomacy ..................................................................................................................................................... 14 Federal Assistance ................................................................................................................................................... 16 Consular Affairs ........................................................................................................................................................ 17 RESOURCE MANAGEMENT ...................................................................................................................................... 19 Financial Management .......................................................................................................................................... 20 Human Resources.................................................................................................................................................... 22 General Services ....................................................................................................................................................... 25 Information Management .................................................................................................................................... 27 RECOMMENDATIONS ................................................................................................................................................ 29 PRINCIPAL OFFICIALS ................................................................................................................................................. 37 APPENDIX A: OBJECTIVES, SCOPE, AND METHODOLOGY........................................................................... 38 APPENDIX B: MANAGEMENT RESPONSES ......................................................................................................... 39 APPENDIX C: FY 2016 STAFFING AND FUNDING BY AGENCY ................................................................... 48 ABBREVIATIONS ........................................................................................................................................................... 49 OIG INSPECTION TEAM MEMBERS ....................................................................................................................... 50 UNCLASSIFIED UNCLASSIFIED CONTEXT Saudi Arabia's unique role in the Arab and Islamic worlds, its significant oil reserves, and its strategic location astride the Arabian Peninsula with coasts on the Persian Gulf and Red Sea are factors in its long-standing and close bilateral relationship with the United States. It is the birthplace of Islam and home to Mecca and Medina, the locations of Islam's two holiest shrines. Saudi Arabia ranks as the world’s largest petroleum exporter, with approximately 16 percent of global proven petroleum reserves. The United States is Saudi Arabia's largest trading partner and Saudi Arabia is the second leading source of imported oil for the United States, providing more than one million barrels per day. Saudi Arabia is the United States’ largest foreign military sales customer, with nearly $100 billion in active military sales. The United States and Saudi Arabia established the bilateral Office of Program Management-Ministry of Interior—the U.S. side of which is overseen by Embassy Riyadh—to implement a 2008 technical cooperation agreement. It is funded by Saudi Arabia to support bilateral programs in critical infrastructure protection and public security. The embassy’s Integrated Country Strategy (ICS) goals, revised in July 2017, are to: Partner with Saudi Arabia to confront and defeat violent extremism. Deepen the bilateral security partnership to enhance Saudi Arabia’s defense capabilities and reduce the burden on the United States to defend the region. Encourage Saudi Arabia to be a constructive partner in prevention and resolution of regional conflicts. Strengthen the U.S.-Saudi economic and commercial relationship by promoting trade and investment to create jobs for Americans and ensure a level playing field for U.S. companies. In addition, nearly 45 percent of the Saudi population of 28.5 million is under 25, and more than 83,000 Saudis study in the United States, making youth outreach an important part of U.S. public diplomacy. Mission Saudi Arabia consists of the embassy in Riyadh, with 209 American and 335 locally employed (LE) staff; a consulate general in Jeddah, with 79 American and 163 LE staff; and a consulate general in Dhahran, with 42 American and 104 LE staff. Most LE staff members are third-country nationals rather than -Saudi citizens. The mission’s staff size has been relatively stable for the last several years. Eight agencies in addition to the Department are represented in the mission, including