2015 Annual Report
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Annual Report 2015 VisionMembers financially secure and economically successful and responsible ImproveMission members’ financial well-being 2 FAIRWINDS Credit Union Values GoodAdvocacy Stewardship Caring Environment Honesty and Integrity Cooperative Principles Community Commitment Exceptional Service and Value Annual Report 2015 3 I’ve been “a member for over ten years and i always appreciate the friendly service and a big bright smile ” from the associates.Wink 4 FAIRWINDS Credit Union Contents Chairman’s and President’s Report 6 2015: A Look Back 8 2016: A Look Ahead 12 Treasurer’s Report 14 Audit Committee Report 15 Consolidated Financial Statements 17 Board of Directors 18 Management Team 20 Independent Auditor’s Report 22 Audited Financial Statements 24 Annual Report 2015 5 Chairman’s and President’s Report Dan McNutt Larry F. Tobin Chairman President/CEO 2015 was an extraordinary year. million in commercial and business loans, the highest performance the business portfolio has experienced It was a year of peak performance, innovation, and to date. Our business members have the confidence transformation. knowing that FAIRWINDS will provide solutions that will help their business grow and thrive. Simply put, it was a year of making an impact. How did we make an impact in 2015? By pruning… Part of making an impact means pruning for future By performing… growth. We realigned two of our branches to merge FAIRWINDS continues to be a leading financial in the with newer locations in Leesburg and Metrowest, Central Florida market, closing the year with a net helping us maintain a strong and active footprint in income of $15.8 million and asset growth of $149.9 our market with the right branches in the right places. million. This growth is balanced with safety and soundness. Net worth climbed to 9.66% while the By transforming… delinquency ratio continued on a downward trend With the goal of bringing modernity, creativity, and decreasing to 1.00%, well below credit union peers in productivity together, we began the transformation the market. of our former Administration headquarters on North Alafaya Trail from just a workplace to an Mortgage rates reached an all-time industry low in enriching collaborative environment for all of our 2015, and a record number of members reached crewmembers. Phase One demolition of the out to FAIRWINDS for home buying and refinancing re-designed East Campus was completed in 2015 and solutions. More than $216 million in mortgage will re-open its doors in 2017. loans were disbursed, helping members to secure affordable financing. By innovating… While many of our members count on our branches We continued to make an impact on the Central for their needs, our network of delivery channels and Florida small business community by disbursing $52 self-service options continued to expand at a rapid 6 FAIRWINDS Credit Union pace. Enhancements to our mobile banking suite, including Touch ID, Apple Pay, and the Apple Watch, give members the power to safely choose how, when, and where they want to access their information. A complete redesign of our website debuted in 2015, providing a more robust and personalized experience, helping every member to find the right solution, wherever they are in life. By looking ahead… For more than 65 years, we’ve challenged ourselves every day to make an impact on our members, our community, and our fellow crewmembers. We are excited for the new innovations and transformation that lie ahead in 2016 and beyond, and are even more excited to continue to share the journey with you. We most look forward to continuing to making an impact on you, our loyal members. Annual Report 2015 7 A Look Back 2015:2015 was a year of making an impact. Here are some of the highlights we experienced in 2015. 8 FAIRWINDS Credit Union 2015: A Look Back The New FAIRWINDS website was completely providing you with convenient, real-time alerts. redesigned and launched in May. The new site Credit Card e-Alerts can be sent via text, email, or includes responsive design technology, making both, based upon your preference, helping you enjoy it easy to view and access fairwinds.org from any peace of mind. device, wherever you are. Deepening our relationship with the University of As part of the new FAIRWINDS website, a Ratings Central Florida, we partnered with the College of and Review section launched, providing members Business to introduce The Exchange Presented by the opportunity to rate their experience and share FAIRWINDS Credit Union, providing a new space feedback about the products and services they for thought-provoking discussions and business use at FAIRWINDS. Transparency is one of the four relationships. The Exchange is used daily by faculty components of advocacy, and the Ratings and and students and speakers include employers, Reviews section can help members and potential faculty, students, and alumni, and cover a variety of members to make the best choice for their needs, topics. The space also offers continued opportunities based upon direct feedback from those that have for FAIRWINDS crewmembers to present financial accessed or utilized a particular product or service. literacy workshops. Apple Pay™ debuted in January 2015. Apple Pay FAIRWINDS crewmembers demonstrated their allows you, with a supported Apple device, to generosity by collectively pledging more than add your FAIRWINDS debit and credit cards to $25,000 to the Heart of Florida United Way in less your Passbook App and easily make single touch than two weeks. payments directly from their device. FAIRWINDS mobile access from the Apple Watch soon followed. Members, crewmembers, and our valuable partners worked together to help raise more than $30,000 EMV Chip Card technology was introduced for in donations for the Greater Orlando Children’s personal and business cards. Already established Miracle Network Hospitals. An additional $8,914 in over 130 countries, financial institutions in the was contributed as a result of Shop for Miracles U.S. are making chip cards available to consumers Day, where $0.15 of every purchase made with a because of the extra layer of protection the FAIRWINDS credit or debit card on October 15, 2015 technology provides to cardholders. was donated to CMN. Mobile banking became even more convenient with We teamed up with the Seminole County Sheriff’s the launch of Touch ID for members with an iPhone Office to collect gifts for the Seminole County 5 or newer. Through Touch ID, you can log in to the Christmas Village. Every year, more than 700 children FAIRWINDS Mobile Banking app using fingerprint and their families are invited to the Christmas Village, identification. where they are treated to rides, games, food and Santa’s Toy Shop. Parents and guardians then select e-Alerts for personal and business credit cards holiday gifts for their children. became available within FAIRWINDS Online, Annual Report 2015 9 After selling “my home, I had ideas of what I wanted to do, but needed help to make it a reality. FAIRWINDS did it for me. I feel I am in good hands.” TrailTrekker 10 FAIRWINDS Credit Union We recently “refinanced our auto loan. The prompt, professional service was outstanding.” Ceejay Annual Report 2015 11 2016:A Look Ahead We are excited to make 2016 another year of impact for our members. Here is a snapshot of what you can expect and look forward to this year. 12 FAIRWINDS Credit Union 2016: A Look Ahead Recognizing the opportunity to provide more rich As part of our ongoing technology enhancements, a and robust credit card solutions to our members new commercial online platform will launch in 2016, looking for a more upscale experience, the new ensuring that our business members will be able to FAIRWINDS Preferred Visa Signature® Credit Card will run their operations seamlessly and more efficiently. launch in February. The card offers around-the-clock concierge services, premium rewards, and enhanced Phase II of the renovation of the Administration and benefits and VIP experiences. Operations building in East Orlando is scheduled to be completed in the spring. Phase III will immediately Enjoy the convenience of on-demand pre-approval follow with an anticipated East Campus re-open date offers available within FAIRWINDS Mobile and Online of early 2017. Banking beginning in February. With the push of a button, choose the right loan solution for your We are honored to be able to help our Central Florida needs, on your time, wherever you are. community and neighbors in need. We look forward to continuing to pledge our support to many worthy The ultimate in self-service, we will provide the organizations, including the Heart of Florida United convenience of online appointment scheduling for Way, the Greater Orlando Children’s Miracle Network your mortgage, consumer loan, business services, Hospitals, and A Gift For Teaching. and retirement planning needs. Meet with our experts on your schedule, not ours. Our partnership with the University of Central Florida as the Official Student Banking Services Provider is Encouraging our members to save is paramount, and growing and thriving. We look forward not only to a redesign of our personal checking solutions will continuing to educate and support current students provide you with more value and savings, helping and faculty, but also working with graduating you in your journey toward achieving financial students to help them successfully transition into the freedom. next financial stages of their lives. Annual Report 2015 13 Treasurer’s Report Kelly Leary Treasurer In a year met with challenges for some financial $216 million in mortgage balances. Consumer loan institutions, FAIRWINDS’ financial performance in demand also hit record numbers with $349 million 2015 was remarkable, resulting in multiple “all-time disbursed to members.