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Kye Prigg, PMP, Vodafone UK, Newbury, England Kye Prigg, PMP, Vodafone UK, Newbury, England 28 PM NETWORK SEPTEMBER 2016 WWW.PMI.ORG PMN0916 c-first features.indd 28 8/10/16 11:29 AM High Wireless Act As a next-gen mobile network standard emerges, project teams are making global connections. BY MATT ALDERTON PORTRAITS BY JON ENOCH PMN0916 c-first features.indd 29 8/10/16 11:29 AM A mobile infrastructure revolution is coming —and fast. Wireless upgrade projects are underway around the world, promising to deliver more robust net- works that act as the backbone for a data-rich future. With the rapid development of the Inter- net of Tings (IoT), 25 billion “things”—includ- ing buildings, cars, machines and appliances—are projected to be connected to the internet by 2020. To communicate with their owners and each other, they will need access to reliable new ffth-generation (5G) networks boasting network data speeds 10 to 100 times faster than the fastest existing networks. How’s this for 5G network project benefts? 5G infrastructure will make it possible to download catch up to global digital norms, they also leave feature flms to smartphones in less than 5 seconds, breadcrumbs for teams that someday will complete enable self-driving cars to swerve around obstacles the 5G future. automatically and allow doctors to perform com- “Mobile upgrade projects are critical for a 5G plex surgery remotely using robots. future,” says Kye Prigg, PMP, head of mobile net- Tis hyperconnected future remains well beyond works, Vodafone UK, Newbury, England. “When it the horizon in most parts of the world, however. comes to the possibilities with 5G, we are talking Projects to expand 3G and 4G technologies are still about massive data speeds and very low latency. needed in many parts of Africa, Asia Pacifc and Tis will put tougher requirements on how the Latin America. Tese projects not only help people sites are built, the locations of the sites and the 30 PM NETWORK SEPTEMBER 2016 WWW.PMI.ORG PMN0916 c-first features.indd 30 8/10/16 11:29 AM backhaul of infrastructure required to carry and route all this trafc.” By 2025, the global None of these mobile transformations come cheap. With the frst 5G trial networks expected to go live 5G market could reach this year and full-fedged deployments in the United States slated to follow next year, mobile operators and US$247 billion worldwide. vendors are expected to invest US$6 billion alone on Source: ABI Research 5G network R&D over the next four years. By 2025, the global 5G market could reach US$247 billion worldwide, according to a 2016 study by ABI Research. SEPTEMBER 2016 PM NETWORK 31 PMN0916 c-first features.indd 31 8/10/16 11:30 AM 5G Innovation Centre at the University of Surrey in England middle of the action. For instance, tiny helmet cameras connected to the 5G network will deliver a live stream of what skiers see when they sweep down slopes. No matter the type of network to be built, project and program teams face major stakeholder man- agement challenges due to evolving requirements. With the number of users and devices on networks steadily increasing, lessons learned today are crucial for meeting tomorrow’s network demands. “Strong, very well-defned project management processes are critical for the next wave of mobile IMAGE COURTESY OF UNIVERSITY OF SURREY infrastructure projects,” Mr. Prigg says. A fve-year, £80 million joint venture project between the University of Surrey in Guildford, Eng- MAKING NEW CONNECTIONS land and organizations including Fujitsu, Huawei, To deliver on the promises of a 5G world, project Samsung, Telefonica and Vodafone will complete and program managers must foster new kinds a 5G network for Surrey’s campus by 2018 and of collaboration. Building previous network gen- provide a testing ground for future 5G projects. In erations primarily was a two-team efort: Mobile South Korea, mobile operators SK Telecom, KT service providers worked with phone and tablet and LG Uplus already are working on a US$1.5 makers. But a wider variety of organizations already billion project to deploy a nationwide 5G network occupy the IoT space—from automobile to appli- by 2020. Te frst phase of the network is sched- ance manufacturers—so project managers must be uled to be ready for the 2018 Winter Olympics in ready to work closely with multiple partners and Pyeongchang—and will help put viewers in the business units on 5G projects. Practitioner “The key word is “I’ve been Perspectives ‘uncertainty.’ 5G projects involved in Project managers weigh will be very complex and 2G, 3G and 4G in on the skills and tools very diverse in nature, so projects, and the needed to build project managers need a challenges always next-gen mobile infrastructure. very detailed risk management plan come down to people. The that helps them manage uncertainty technology will get worked by monitoring and controlling the small out, but the project will still variations that can have a big impact fail if you don’t have the right on their project.” team in place.” —Manuel Salero Coca, PMP, innovation director and service —Kye Prigg, PMP, head of mobile networks, culture program manager, Ericsson, Mexico City, Mexico Vodafone UK, Newbury, England 32 PM NETWORK SEPTEMBER 2016 WWW.PMI.ORG PMN0916 c-first features.indd 32 8/10/16 11:30 AM “With 5G, there are lots more vendors and lots “When you approach enterprise customers, espe- more stakeholders in diferent areas, which can cially in other industries, the most important thing make communication very difcult,” says Toshiaki you need to get from them is what their technical Hattori, PMP, senior engineer, Sangikyo Corp., requirements are to enable the services they desire,” Yokohama, Japan. “Knowing how to communicate says Oluseyi Lala, PMP, manager of internet pro- with stakeholders is the most important skill that tocol planning and enterprise solutions at Etisalat “With 5G, project managers can develop in this space.” Nigeria, Abuja, Nigeria. “Sometimes they are not Manuel Salero Coca, PMP, innovation director even sure about the details of what services they there are lots and service culture program manager, PMI Global want to enable. Tat’s where they rely on the mobile more vendors Executive Council member Ericsson, Mexico City, operator’s expertise to shine more light on what is and lots more Mexico, agrees. “You have to take a consultative possible—and that’s where project management stakeholders approach and be very open to understanding the helps to tie everything together.” IMAGE COURTESY OF UNIVERSITY OF SURREY in different dynamics of an industry,” he says. “You have to U.S. mobile provider Verizon Wireless is connect- areas, which learn the language of that industry and learn the ing all the dots to build the world’s frst 5G network, unique challenges that an industry faces.” the frst phase of which will debut by 2017. In April, can make All that starts by meeting with each organiza- the organization pledged to spend US$300 million communication tion’s technical experts to build knowledge about on a six-year project to install 800 miles (1,287 kilo- very difficult.” various devices’ respective technical requirements. meters) of fber-optic cable to connect cell towers in —Toshiaki Hattori, PMP, For instance, 5G networks will bind autonomous Boston, Massachusetts, USA, where the 5G network Sangikyo Corp., Yokohama, vehicle sensor infrastructure, allowing self-driving will debut in phases, with other major U.S. cities Japan cars to determine the shortest travel times and to follow. To ensure the network thrives from the avoid collisions. So project managers must engage start, Verizon has collaborated with other U.S. tech automakers, microchip developers and public infra- giants on trials that identify risks and opportunities. structure specialists to ensure projects meet techno- For instance, 5G tests at an Intel lab in the state of logical requirements and strategic objectives. Oregon have helped Verizon determine how weather “Demand planning “As mobile operators evolve from well in advance is 2G to 3G, from 3G to 4G and, the key to ensuring eventually, from 4G to 5G, there’s the right expertise a need to have a lessons-learned is available for a document that details all the 5G project. Generally, it is not challenges you faced on previous straightforward to fnd the right projects and how you resolved them. competency, especially for new This can be used to enhance the technologies, so appropriate learning abilities and knowledge to time should be invested.” avoid previous mistakes.” —Atiq ur Rehman, PMP, project director, Nokia —Oluseyi Lala, PMP, manager of internet protocol planning Networks, Dubai, United Arab Emirates and enterprise solutions, Etisalat Nigeria, Abuja, Nigeria SEPTEMBER 2016 PM NETWORK 33 PMN0916 c-first features.indd 33 8/10/16 11:30 AM and atmospheric conditions can impact 5G perfor- have a very high cost, so project managers should mance. Sharing such results with other stakeholders, preferably seek sign-of from every major stake- such as device manufacturers, helps teams fne-tune holder involved to ensure common understanding.” their launch plans, Mr. Prigg says. Japanese carrier NTT DoCoMo is well-versed “Communication is everything, and it can fall to in the challenges of establishing new mobile stan- pieces very easily unless you get the message across dards. Although the organization won’t introduce to all stakeholders in a way that’s clear and easy to the country’s frst 5G network until the 2020 Sum- understand,” Mr. Prigg says. “For example, I can rat- mer Olympics in Tokyo, Japan, it began collaborat- tle of a million technical abbreviations and the stake- ing with other global vendors in 2014 to develop holders won’t necessarily understand any of them.
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