Student Guide 2015 CONTENTS FK RULES 1. Please don’t smoke on the steps of any of our buildings 2. Please don’t drink or eat inside classroom or study centres 3. Please put your mobile on silent in class and study centres 4. Please don’t block the front door 5. Please arrive at your class on time. If you know you will be late or miss a class please tell client services and your teacher

h t Studying at Frances King Living in Dublin S u

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So n

d Trinity t r 05 Take a holiday 09 Getting around College e w e e i Park tr t Dublin Bus College h pp Client Services S

S LUAS d River U I want to change my class or teacher t t

n r e DART/Irish Rail a e e I am finishing my course this week rl e Liffey e tr Le o e t c Dublin Bikes Lin ln P c I want to extend my course ins b U te la a c l r p Dublin Taxis St e m e S r P e u p n e Students’ Common Area t r Du So C e k s e S Student travelcard ut E tr h r eet S s Recycling etant a a B Plac Fen Teachers’ Room t e ian St 11e Communication reet I want to change my level e tr Mobile Phone

S Wi-Fi MicroSIM to SIM adapter n Mo De o les n w t Accommodation s Internet Cafes oinrt Dublin zille h St e w Extensions reet e t Lan Bank tr s e e Cancellations Da S M Opening a bank account W e t e rrion r e r ee Sending and receiving money a r d S l i qua Get Cash Out from an ATM and get qua St 06 I have a problem K r s S e N e H Cash Back from a Shop ll n or ol I have a complaint o th le ri Ho s r R Working with Frances King e 26 Merrion ow 12 Health M Square Planning a trip abroad Public Health Care in Ireland Private Health Insurance in Ireland 07 Student Charter Emergency telephone numbers Students at Frances King can expect... Merrion St Square Park St t The school expect our students... 13ep Personal safety s he M a Yourn’ personal belongings e E s G rri r o e Using youree credit card n r n Sq a u u ce Renting Accommodation ar q a e S l So P n ut s h io ’ 14 Things to do in Dublin en err h M p e t Fi S 15 Fairs and festivals in Dublin tzwil l St Stephen’s iam e Green c La a St Stephen’s ne H Pl um e S ly Green tr E eet

FK EMERGENCY NUMBER +353 83 4502204 3 Can I take a holiday while I am studying? I am studying for I am studying for less more than 12 weeks than 12 weeks 12 weeks study = 2 weeks holiday 25 weeks study = 4 weeks holiday 36 weeks study = 6 weeks holiday I study in an 48 weeks study = 8 weeks holiday exam class Studying at you cannot take any I study holiday, if this is a General English problem please go to client services office

go to client services to find Yes! Please tell out how much holiday you us the week have and to organise your before you want holiday dates. Frances King (Monday to Friday, to go on holiday complete weeks only)

CLIENT SERVICES STUDENTS’ COMMON ACCOMMODATION INFO For general information including AREA For accommodation enquiries, exam courses, booking exams A place where you can study, extensions and problems please and attendance please come to and practise your English. speak to Client Services who will client services. If your person- You can use the computers and put you in touch with the Ac- al details change while you are internet for personal purposes. commodation Office. studying please tell client servic- You also have access to books, es as soon as possible. films and other resources. Extensions If you would like to extend your I want to change my class or stay at your current accommo- teacher RECYCLING dation, you will need to tell the Please come to Client Services Please put any paper, plastic school so the Accommodation where we will be able to help you or drinks cans into the green Department can check if it is or introduce you to someone you topped recycling bins. possible. can speak to. If we confirm that you can ex- tend, you need to pay everything I am finishing my course this TEACHERS ROOM in advance. week... This is on the ground floor. Come We will give you a Student Feed- here if you want to speak to a Cancellations back Form to complete and give teacher or Academic Manager. If you want to cancel your ac- in to reception the Thursday commodation, you must tell us before you leave. You will receive giving enough time (notice peri- your certificate in your class on I want to change my level od) depending on your accom- your last day. If you are leaving Talk with your teacher, tell them modation type (i.e. homestay – 1 early and need your certificate why you want to change. week). Please speak to an ac- please go to Client Services. They will discuss with Academic commodation adviser as soon as Managers and suggest the best possible for more information on option for you! how to proceed with your can- I want to extend my course cellation. Just go to Client Services and ask to extend your course. You will get placed in class and have WI-FI your student card updated. Username: student Remeber you have 10% re-en- Password: learning rolment discount. If you are from outside the EU, please check that your visa is still valid for study. 4 5 STUDENTS CHARTER clear advice to download inappropriate I HAVE A PROBLEM WORKING FOR FRANCES PLANNING A TRIP „„an interesting and varied material Wether your problem is about KING ABROAD Activity Programme including „„to follow health and safety your class, medical or personal At Frances King we have oppor- Ask in the office for advice if Students at Frances King many free activities guidelines and to avoid please go to Client Services tunities for students to get work you are planning a trip outside can expect... „„advice on which public exams creating dangers in the school who will be able to help you experience as Client Services Ireland „„honesty and accuracy in all to take, when and how to „„to respect other people’s Student Assistants or in other information and publicity about register cultures, traditions and beliefs I HAVE A COMPLAINT departments. our courses and services „„free internet access either and to avoid behaviour or „„a warm friendly service language that may cause 1. Go to Client Services where using computers in the „„To apply for a Student from Client Services with offence we may be able to resolve the study centre or via wireless Assistant role you need: information on a range of „„to be polite and respectful problem. networks „„To be a Frances King student; Frances King services „„help 24 hours/day via our when speaking to other „„To have a minimum upper „„to be taught by qualified, students, our staff and 2. If you are not satisfied, you emergency phone intermediate level of English; experienced, professional accommodation providers may ask for an appointment „ teachers who plan and „To be staying in Ireland for a The school expect our with the Academic Manager, prepare appropriate lessons Head of Client Services or the minimum of 12 weeks; students... „ „„interesting and varied classes „A knowledge of other „„to wear their FK lanyard Accommodation Manager. that use appropriate and Languages (is a bonus). whenever they are in the effective teaching methods 3. If you are still not satisfied, school 3 hours work in exchange for 3 „„an initial placement test to you may ask for an „„to attend classes everyday free hours of study per day. ensure that they are in the appointment with the Principal. and on time Please bring your CV (in English) right level classes and later „„to tell the school if they have to Josephine, the Academic opportunities to change level to miss any classes due to Manager. as they progress illness or other reasons „„to study in clean, well-lit, „„to receive information about comfortable classrooms school services and health „„to have regular opportunities and safety issues during their to discuss their progress first day induction during progress meetings with „„to inform the school office their teacher and opportunities of any change of address or to meet a Tutor or Academic contact details Managers for advice about „„to follow the school’s IT policy their course. and to not use the school’s „„a wide choice of computers inappropriately or accommodation options with 6 7 GETTING AROUND Dublin Taxis In Dublin, this is the public Dublin is a city with many taxis. Student Travelcard transport available: To get an idea, Dublin has the If you are a student, we same amount of taxis as New recommend you obtain a York: around 13 000. Student Travel Card in order to Dublin Bus The difference is that New York get discounts in a lot of metropolitan buses. has a population of 19 million establishments, on public Official website: and Dublin has 1.5 million. transport and with Dublin Bikes. www.dublinbus.ie During the day, in Dublin, A foreign student card will not perhaps you will not notice be valid in many establishments. LUAS all the taxis that are on the For further information, visit: metropolitan tram. streets, but during the night, www.studenttravelcard.ie. Official website: www.luas.ie taxis making queues do not go Students who are eligible are unnoticed. currently studying for at least DART/Irish Rail Not long ago, many people 6 months duration with a Ireland rail. complained about the lack of minimum 20 hours class time Official website: www.dart.ie taxis in the city. Licenses for per week. There is a new card iPhone App: Ireland Rail driving taxis were expensive and produced every September to Android App: Next Train Ireland people could not afford them. validate your student status. If you do not have a defined Later on, the prices of the This means there are two cards route yet, you may want to buy license went down and the in circulation from September a Leap Card. It will allow you to number of licenses increased. until December every year. use all means of public Conclusion: the streets were If you purchase the card in transport in Dublin for a reduced invaded by taxis. September 2014, it will expire fare. It is cheaper than buying Taxi fares from the airport to in December 2015. The expiry Living in one-way tickets. the city centre cost between date is printed on the card. €20 and €30. An average ride Student Travelcard work on the Dublin Bikes around the centre of Dublin student’s behalf to ensure both Dublin is one of the European costs between €5 - €8. the travel and retail discounts most bike-friendly capitals. You can recognize a taxi by the are of real value to card holders. Dublin If you do not have a bike, you yellow sign on its roof. It says can use Dublin Bikes (Dublin’s TAXI or TACSI. public bike service). The fee is For further information, visit: only €20 per year. The first 30 www.transportforireland.ie. 8 minutes of each journey is free. 9 COMMUNICATION Internet Cafes in Dublin Sending and receiving Global Internet Café money www.globalcafe.ie If you need to receive money Mobile Phone Operators in Address: 8 Lower O’Connell St, or send it abroad in a matter Ireland Dublin 1 of hours, you will not be able The main telephone companies Phone: 01 878 0295 to do it through a bank. Banks that you can find in Dublin are usually slow. They take (Ireland) are: Central Internet Café days to wire your money (and • Vodafone www.centralinternetcafe.com you obviously need a bank • Three Address: 6 Grafton Street, account). However, the following • O2 Dublin 2 companies provide a fast, safe Phone: 01 677 82 98 and reliable money-transferring Unlike in other countries, in service: Ireland you can use your pay- www.westernunion.com as-you-go phone to access the www.moneygram.com Internet from your mobile. You www.paypal.com just have to make sure you have BANK credit. Get Cash Out from an ATM Opening a bank account and Get Cash Back from a MicroSIM to SIM adapter The most popular banks in Shop If your current mobile is a last- Ireland are: There are not as many ATMs generation mobile and uses a • Bank of Ireland around Dublin as other capital microSIM, and you want to use • Allied Irish Bank (AIB) cities. that microSIM in a mobile that • Permanent TSB Due to this, it is common that only works with SIM, then, you To open a bank account in when you go to a supermarket, will need a microSIM to SIM Dublin, you will need: at the moment of paying, the adapter. These adapters are • Your passport. cashier will ask if you need cash pieces of plastic with the shape • A document that back (if they do not ask, you can of a SIM but with a small space demonstrates you live in request it). They do not charge to incorporate the microSIM. Ireland. anything for the transaction, You can buy one of these There are two options: they just add the amount to your adapters in any mobile store in • Your PPS Number. receipt and give you the cash. Dublin, for example, Carphone • A utility bill (electricity, gas, Warehouse or home telephone...) with your Microsim-shop.com. name. In case you do not have one of Internet Operators in Ireland these because the bill has your There are several internet landlord’s or agency’s name, it operators that provide internet is always advisable to ask your service and Internet+TV+Phone landlord or agency for a letter, packages. Tri-band is really which must be signed and popular in Ireland. stamped and says that you are The most popular companies in fact living at that address, are: as banks might require you to • UPC provide them with it. • SKY Each bank in Dublin is different. • EIRCOM Even offices from the same bank are. If you have any difficulties If you have already found opening a bank accommodation and you want account, try a different office or to know which companies work a different bank. in your area, visit Bonkers.ie.

10 11 HEALTH Ireland. From that moment on, Private Health Insurance in PERSONAL SAFETY times and keep them close to is no one looking over your you will have the right to medical Ireland you. shoulder before you start and assistance like every other Irish If you can afford private health be aware of people around you Public Health Care in Ireland Dublin is generally a safe place citizen. insurance, it is the best option. Be careful of people while you use the cashpoint. Unfortunately, public health care to be but as with a lot of big You will be able to register Before coming to Ireland, look approaching you in the street or in Ireland is not universal. This cities there are sometimes pick- yourself as a patient with a GP. for international insurance when sitting at a restaurant, they Most Irish people cover their means that according to your pockets and thieves. We would There can be a long waiting time companies in your country. They might be trying to distract you hand while they enter their pin income, you will receive a like to help you to avoid being a for consultations in may be cheaper but make sure so they can take your phone, number into a machine, so don’t certain level of medical victim of these crimes. Here is hospitals, including their coverage includes Ireland. wallet or purse. worry that this might appear to assistance. In other words, some friendly advice to help you emergencies. We recommend You can also google “private be rude. people who just arrive to Ireland have a safe and worry-free time that you don’t go in the insurance health”. If someone says they are a do not receive free medical in Dublin. afternoon or at night because The 3 most popular results are: Police Officer and wants to talk Renting accommodation assistance. you might have to wait for up to • VHI to you. You can ask to see their If you are planning to rent 9 hours! • Aviva Health Your personal belongings identification or you could ask to accommodation outside of If you are a European citizen, To avoid these problems, you • Laya Healthcare Do not leave your purse, wallet go to the police station because Frances King please come and it is highly recommended that may want to buy Private Health For more information: or phone on the table in a you are worried about giving out ask the Client Services Office for you bring a European Health Insurance. • The Health Insurance restaurant or in a classroom information. advice. Insurance Card (EHIC). You can attend private Authority during a break. This document will allow you to hospitals and you often see a • Citizen Information Only keep things in your bag We hope this helps you feel receive the necessary medical Try to carry as little cash as doctor much quicker for a • Department of Health that are essential to you. For safer in Dublin. assistance. If you do not have consultation. If you plan to work possible. example, in Ireland you do not an EHIC or an Irish Health If you have any problems you in Ireland, often the company need to carry your identification can contact the police, call the Insurance Card, you will be Emergency telephone Make sure your wallet, purse or that hires you will pay for your card or passport with you at all Frances King emergency phone considered a private patient numbers in Dublin phone is in a pocket or bag and health times, so the safest place for number on the back of your and thus, you will have to pay For medical emergencies, you can’t be seen by a pick pocket. insurance. this is at home student card or come to the for the service you get. The first can call St James Hospital. It might be best to have a bag Tip: Medicine is expensive. If Client Services Office. time you go for a consultation you often need some kind of Dial 01 454 5607. If you are with a zip. in a hospital, you will have to unable to reach a hospital, you Using your credit card medicine, bring a big amount of Do not give your pin number pay a non-refundable €100 fee. can call 01 830 0244 and a Try to put your purse, wallet it to Ireland. to anyone. You should never Consultations with a local GP doctor will visit you. or phone in an inside pocket For more information: be asked for it even by your (General practitioner) cost If you need an ambulance, of your bag not in an easily • Health Service Executive bank, a Police Officer or a shop between €50-€€60. call 999 or 112. If you do accessible pocket on the • Dublin Well Woman Centre assistant. To obtain an Irish Health not have the right to free outside of your bag. • Citizen Information When you are getting cash from Insurance Card, you need a Department of Health health assistance yet, you minimum of one year residing in will be charged €100 for the a cash point, make sure there Watch your belongings at all 13 emergency service. 10pm (some SPARs open until Dublin Pride Festival Art galleries looking for Temple Bar. the world’s oldest surviving THINGS TO DO IN Diversions at Temple Bar RHA Gallery, Science Gallery. manufacturing companies. midnight), and drugstores open DUBLIN The most popular pubs are: Nassau St: traditional Irish gifts. from 9am to 7pm. Women’s Mini Marathon At the end of the street, Leinster AIB Street Performance World Coastal towns Temple Bar Street South begins. Here you Championship Tourist attractions In the surrounding area you can O’Donoghues Tipping in restaurants will find the Kilkenny Design July Temple Bar, Dublin Castle, visit: Turks Head 10% is the average tip. Even if Center. Bloomsday Christchurch, St Patricks Howth, Dun Laoghaire, Dalkey, Porter House you pay with credit card, they Grafton Street: This is the best Oxegen Music Festival Church, The Guinness Bray and Wicklow. The Brazen Head will expect you to indicate the shopping area in Dublin. You PhotoIreland Festival Storehouse, The Old Jameson Newgrange, Powerscourt Whelans final amount with tip included will find fashion boutiques, shoe Distillery, Trinity College Dublin, Gardens, Belvedere House Kehoes (+10%). Waiters will not ask for August stores, jewellery stores and Dublinia, Kilmainham Jaill and... Gardens and Park, Wicklow it, you have to offer it. This is Liberties Festival much more. Pubs! Mountains & Glendalough, The trademark of Ireland is its basically a courtesy. Dublin Horse Show Henry Street: The second most Malahide Castle and Gardens beer. The most popular one Gaze - LGBT Film Festival important shopping Street in Parks and Gardens is Guinness. You will always September see people holding a pint in Dublin. It is even larger than All-Ireland Finals Phoenix Park, Garden of Tours FAIRS AND FESTIVALS IN their hands while talking about Grafton Street but not as Dublin Fringe Festival Remembrance, St Stephen’s Taking a tour can be a good DUBLIN philosophy, politics, economics, expensive. Bulmers International Comedy Green, National Botanical alternative if you want to visit and who-knows-what after a Francis Street: art and antiques. Festival Gardens, The Iveagh Gardens. places that are far from Dublin. couple of beers… Shopping centers: February October The most popular are: St Steven’s Green Center Jameson Dublin International Monuments Dublin Theatre Festival Quick Tours ILAC Center Dublin Film Festival The Spire, Molly Malone. Besides traditional pubs, if you Halloween Bus Eireann Jervis Centre Six Nations Rugby are looking for a more club-like November City Sight Seeing Dublin atmosphere, then you will enjoy Dundrum Town Centre Championship National museums French Film Festival Love Ireland Diceys Reillys Bar (€2 for a pint March The National Gallery, National Junior Dublin Film Festival Day Tours on Tuesdays! If you go before Opening hours St Patrick’s Festival Print Museum, Natural History December Glide Tours 7pm you will not have to pay the Generally, opening times go Museum, The Museum of April Christmas Dip@the Forty Foot €5 entrance fee). from 9am to 6pm, Monday to Modern Art. Handel’s Messiah performance Leopardstown Races Pubs, music and beer in Saturday, and from 12pm to in Fishamble St. Dublin. Dublin Shopping in Dublin 6pm on Sunday (Yes! Shops For more information on festivals and events Libraries May in Dublin and around Ireland visit If you are looking for an area to Brown Thomas: An excellent open on Sundays). Each store Heineken Green Energy Music www.totallydublin.ie The Old Library (Trinity College), go out at night, listen to music www.entertainment.ie range of elegant shopping. will have its own particular Festival www.discoverireland.ie Chester Beatty Library. (or not), drink all the beer you opening time. For example, If you wish to buy tickets for an event visit Carroll’s Gifts & Souvenirs: Irish June want and visit Dublin’s most www.ticketmaster.ie. souvenirs for tourists. banks open from 10am to 4pm, Taste of Dublin emblematic pubs, then you are supermarkets open from 9am to 14 Avoca (Suffolk Street): one of Dublin Writers Festival Visit our free time web page and download this month’s Activity Programme FK EMERGENCY NUMBER www.francesking.com +353 83 4502204