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Advanced Remote Desktop Sharing Guide Version - 1

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Advanced Remote Desktop Sharing Guide Version - 1 Advanced Remote Desktop Sharing Guide Published On: 20th July 2020 SummitAI Documentation Team Confidential Information This document contains confidential and proprietary data and unauthorized use and disclosure of such information may result in damage or considerable loss to Symphony SummitAI. The term “Confidential Information” denotes any and all technical and business information disclosed in any manner or form including, but not limited to, business strategies, methodologies, trade secrets, pricing, software programs, and relationships with third parties, client lists and related information, information pertaining to vendors, employees and affiliates. The Confidential Information shall be held in confidence and shall not be used other than for the purposes intended, and as specifically stated in the proposal. Further, the Confidential Information may only be released to employees and persons on a need to know basis, who shall be obliged to maintain the information confidential and the Confidential Information shall not be released or disclosed to any other third party without the prior written consent of Symphony SummitAI. © 2020 Symphony SummitAI. All rights reserved. Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 1 Table of Contents: Advanced Remote Desktop Sharing .................................................................................................................................................... 4 Advantages of Remote Desktop Sharing ............................................................................................................................................ 4 Prerequisite ................................................................................................................................................................................................... 4 Recommended System Requirements................................................................................................................................... 4 Host Client Requirements ......................................................................................................................................................... 4 Minimum System Requirements ............................................................................................................................................ 4 Recommended System Requirements................................................................................................................................... 4 Supported Browsers .................................................................................................................................................................... 5 Guest/End User Client Requirements ................................................................................................................................... 5 Supported Operating Systems ................................................................................................................................................. 5 Network Requirements .............................................................................................................................................................. 6 Setting up ScreenConnect with SUMMIT .......................................................................................................................................... 7 Downloading the ScreenConnect Setup ............................................................................................................................... 7 Setting up ScreenConnect with SUMMIT Application ................................................................................................... 7 Configuration ................................................................................................................................................................................ 8 Switching between existing RDS plugin and Screenconnect ........................................................................................ 9 Configuring automatic session killing scheduler.............................................................................................................. 9 Starting Remote Desktop Sharing .......................................................................................................................................................11 Requesting Remote Desktop Sharing Session (Analyst)...............................................................................................11 Starting Remote Desktop Sharing session (End User)...................................................................................................13 Host client Toolbar (Features) ..............................................................................................................................................................14 View................................................................................................................................................................................................14 Miscellaneous ..............................................................................................................................................................................15 Toolbox ..........................................................................................................................................................................................16 File transfer ..................................................................................................................................................................................19 Screen capture .............................................................................................................................................................................20 Sound .............................................................................................................................................................................................20 Participants...................................................................................................................................................................................21 Annotation....................................................................................................................................................................................22 Messages .......................................................................................................................................................................................24 Helper ............................................................................................................................................................................................24 Status ..............................................................................................................................................................................................25 Security Feature of Advanced Remote Desktop Sharing ............................................................................................................27 Securing session traffic.............................................................................................................................................................27 SSL configurations .....................................................................................................................................................................27 Configuring access to your ConnectWise Control server.............................................................................................27 Blocking and restricting access to your ConnectWise Control site ...........................................................................27 Automatically force a host to disconnect from a session ..............................................................................................27 Logging and auditing ...............................................................................................................................................................28 Guest security..............................................................................................................................................................................28 Exiting a support session.........................................................................................................................................................28 Consent to control......................................................................................................................................................................28 Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 2 Regaining control of machine ................................................................................................................................................28 Ending a session .........................................................................................................................................................................28 Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 3 Advanced Remote Desktop Sharing You may need to take
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