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Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 1 Table of Contents: Advanced Remote Desktop Sharing .................................................................................................................................................... 4 Advantages of Remote Desktop Sharing ............................................................................................................................................ 4 Prerequisite ................................................................................................................................................................................................... 4 Recommended System Requirements................................................................................................................................... 4 Host Client Requirements ......................................................................................................................................................... 4 Minimum System Requirements ............................................................................................................................................ 4 Recommended System Requirements................................................................................................................................... 4 Supported Browsers .................................................................................................................................................................... 5 Guest/End User Client Requirements ................................................................................................................................... 5 Supported Operating Systems ................................................................................................................................................. 5 Network Requirements .............................................................................................................................................................. 6 Setting up ScreenConnect with SUMMIT .......................................................................................................................................... 7 Downloading the ScreenConnect Setup ............................................................................................................................... 7 Setting up ScreenConnect with SUMMIT Application ................................................................................................... 7 Configuration ................................................................................................................................................................................ 8 Switching between existing RDS plugin and Screenconnect ........................................................................................ 9 Configuring automatic session killing scheduler.............................................................................................................. 9 Starting Remote Desktop Sharing .......................................................................................................................................................11 Requesting Remote Desktop Sharing Session (Analyst)...............................................................................................11 Starting Remote Desktop Sharing session (End User)...................................................................................................13 Host client Toolbar (Features) ..............................................................................................................................................................14 View................................................................................................................................................................................................14 Miscellaneous ..............................................................................................................................................................................15 Toolbox ..........................................................................................................................................................................................16 File transfer ..................................................................................................................................................................................19 Screen capture .............................................................................................................................................................................20 Sound .............................................................................................................................................................................................20 Participants...................................................................................................................................................................................21 Annotation....................................................................................................................................................................................22 Messages .......................................................................................................................................................................................24 Helper ............................................................................................................................................................................................24 Status ..............................................................................................................................................................................................25 Security Feature of Advanced Remote Desktop Sharing ............................................................................................................27 Securing session traffic.............................................................................................................................................................27 SSL configurations .....................................................................................................................................................................27 Configuring access to your ConnectWise Control server.............................................................................................27 Blocking and restricting access to your ConnectWise Control site ...........................................................................27 Automatically force a host to disconnect from a session ..............................................................................................27 Logging and auditing ...............................................................................................................................................................28 Guest security..............................................................................................................................................................................28 Exiting a support session.........................................................................................................................................................28 Consent to control......................................................................................................................................................................28 Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 2 Regaining control of machine ................................................................................................................................................28 Ending a session .........................................................................................................................................................................28 Advanced Remote Desktop Sharing Guide version - 1 SUMMIT Advanced Remote Desktop Sharing Guide Version - 1 Classification: External Date: 20-07-2020 3 Advanced Remote Desktop Sharing You may need to take