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EPAD Business IT Saves Over 70% by Switching to Splashtop Remote Support from About EPAD Business IT Logmein Central & Easily Migrates in One Evening

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EPAD Business IT Saves Over 70% by Switching to Splashtop Remote Support from About EPAD Business IT Logmein Central & Easily Migrates in One Evening Case Study EPAD Business IT Saves Over 70% By Switching to Splashtop Remote Support from About EPAD Business IT LogMeIn Central & Easily Migrates In One Evening EPAD Business IT is a computer business based in Arizona that services small and medium sized companies, and limited residential clients. EPAD Business IT sets up and services networks, which includes repairing, upgrading, or installing new fileservers Summary and work stations based on the Microsoft operating system. EPAD Business IT, LLC, an IT services provider, recently switched to Splashtop Remote Support after using LogMeIn Central for several years. The move came They also perform any IT task after LogMeIn informed EPAD Business IT that their annual subscription cost for requested by their clients, 2019 would be more than double what is was the previous year. including cabling, network hardware, computer equipment By switching to Splashtop, EPAD Business IT saved more than 70 percent and software. They work as (more than $2,000 in savings) on their cost. And thanks to a simplified migration a “one-stop” computer needs process from LogMeIn to Splashtop, they were able to successfully migrate their service for their clients. 250 managed computers from LogMeIn Central to Splashtop Remote Support in just one evening, saving them countless hours and headaches in completing the EPAD Business IT uses remote transition process. access software to maintain Challenge and support their clients’ computers remotely. This EPAD Business IT’s clients rely on their computer infrastructure for their daily helps the company keep their business operations. When something goes wrong, they expect EPAD Business commitments to their customers IT to be available to resolve the issue as fast as possible. This makes having a to provide service to their reliable remote support solution essential. computers. For years they were on the LogMeIn Central Basic plan for 250 endpoints. Their annual subscription cost was $1,247.75 in 2018. EPAD Business IT was informed by LogMeIn that their price was going to increase to $1,599 for their renewal in 2019, an increase of over $300 for the same subscription package. However, that was before LogMeIn discontinued their packages (Basic, Plus, and Premier) and replaced them with a LogMeIn Central “Base Plan” with additional features needed to be purchased in add-ons. With the new pricing structure, EPAD Business IT’s 2019 renewal cost increased Splashtop, Inc. to a whopping $2,999. That’s more than double what they paid in 2018. www.splashtop.com 1 Why Choose Splashtop over Eric Gravens, Owner of EPAD Business IT, was ready to switch at that point. LogMeIn? ”Our price was going from $1,247 to $2,999 for LogMeIn Central [for 250 computers],” said Gravens, “LogMeIn did switch to a different pricing/suite tier, Here’s why tens of thousands of but even their basic suite was ludicrous!” businesses like EPAD Business IT prefer Splashtop: Gravens needed a reliable and secure remote support solution to provide support to his clients, and he wanted to find one at a lower cost than LogMeIn. • Splashtop saves you anywhere from 70% to 80% when compared to LogMeIn EPAD Business IT Chooses Splashtop • Splashtop Remote Support has Gravens spent several months looking for the best solution to replace LogMeIn the same top features found in at his company. In addition to price, Gravens also had a few other major LogMeIn Central requirements while evaluating alternatives: • Unlimited concurrent sessions • Splashtop is used by more than 20 million worldwide • Unlimited users • Grouping • Easy migration from LogMeIn • Safe mode reboot • Guaranteed Savings & Early • Reliable Android mobile app Start Program - don’t wait until “We shopped around a lot in 2018 and early 2019,” Gravens recalled, “We your subscription expires, switch checked TeamViewer, RemoteToPC, and RemotePC… we trialed a lot of at no extra cost packages and eventually chose Splashtop.” Splashtop Remote Support meets all of Gravens’ major requirements. In Easy Migration particular, it was Splashtop’s Android client that caught Gravens’ attention. “We opted for a cleaner, nicer Android client,” said Gravens. Easily migrate all of your endpoints Plus, Splashtop Remote Support is much lower priced than LogMeIn. In fact, from LogMeIn to Splashtop in just after making the switch EPAD Business IT payed less for Splashtop than they did two steps. Learn how here. for LogMeIn even before this year’s price hike. By switching to Splashtop, EPAD Business IT saved over 70 percent on their cost. Migrating to Splashtop “As for moving Once settling on Splashtop, Gravens got started on the migration process. all our clients Originally, he thought this process would take days. Instead, it only took a few off LogMeIn to hours. “As for moving all our clients off LogMeIn to Splashtop, I was expecting a huge Splashtop, I headache,” Gravens said, “However, it was awesome! By awesome, I mean was expecting a AWESOME! It took one evening to migrate almost all our PCs from LogMeIn Central 250 Basic to [Splashtop Remote Support].” huge headache. Migration from LogMeIn to Splashtop can be done in two simple steps. First However, it was you use Splashtop web console to create a deployment package to install the Splashtop Streamer on your managed computers. Then you use LogMeIn’s awesome! By One2Many feature to silently deploy the Splashtop Streamer, without even awesome, I mean needing to remote into the computers. AWESOME!” “It saved us an unknown amount of man hours and I was able to do the migration myself in one night! No group policy scripting required,” Gravens said. “Before Eric Gravens our subscription of LogMeIn ended, we started a trial of LogMeIn Premier... We Owner, EPAD Business IT created each group in Splashtop and created the deployment streamer for each group. The entire process of Splashtop’s deployment took under 3 hours for all our PCs. We had a few clients that forgot to leave their PCs on, so we had to take care of those the next day. Not a problem, the vast majority were done that evening.” Splashtop, Inc. © 2019, Splashtop Inc. All rights reserved. 1054 S. De Anza Blvd., Ste.200, San Jose, CA 95129 www.splashtop.com USA. 408-886-7177. Visit us at www.splashtop.com. Splashtop Remote Support Results In the end, Gravens secured an alternative remote support tool that is reliable, secure, meets all of his major requirements, and costs significantly less than LogMeIn. EPAD Business IT is now saving over $2,000 on their annual cost with Splashtop! Gravens was also able to successfully migrate his clients’ computers in one night, saving countless hours of work. What else did Gravens like about Splashtop? He listed out several of his favorite features for us: For MSPs and IT teams who want unattended remote access to their • Auto Logins: Type the username/password once to log into the remote managed computers. Provide client, a prompt comes up on the screen to automatically enter it again if the remote support to Windows PC is at the password prompt. Great for servers and after hours work when and Mac computers from any users log off. Windows, Mac, iOS, and Android • Multi-Monitor support: Choose dual monitors and two screens open, one device. Additional monitoring and for each of your local monitors, no flipping back and forth. management features available. • Safe Mode reboot: We’ve all had the need to reboot a stuck or infected PC. • High Performance: Splashtop • User Activity: Splashtop now has an activity checker on their app, you can Remote Support is powered see if the keyboard/mouse is currently active or how long idle. by the same award-winning remote access engine found • Chat: it’s nice to chat with a user instead of calling them sometimes. Great to in Splashtop’s personal use relay “I’m done, logging off”. solutions. Enjoy fast connections • 2 sessions 1 PC: This is kind of cool, did not tip the purchase scale, just with HD quality and sound. nice. I’ve always logged into my tech’s PC when they log into a server (for example) and need to bounce an idea or whatever. Now we can directly log • Top Features: Splashtop Remote into the same server together. Good for vendors too. Support comes with the top features MSPs and IT teams • Email alerts: when a PC (I tag all servers) goes offline or online, I get an need, including file transfer, email. chat, remote wake, remote • The desktop/mobile app GUI: easy to use, clean, grouping works well, nice reboot, session recording, user layout of buttons, simple. and computer management, grouping, and more. • The mobile app usage: It works like a phone/tablet interface instead of dragging a mouse around the screen. Tap on the okay button, no need to • Low Price: Splashtop can drag a mouse around. save you over 80% when • The price!! compared to other solutions like LogMeIn Central, TeamViewer, EPAD Business IT is one of the thousands of business that have switched to ConnectWise Control, and Splashtop in recently years due to its high quality, suite of top features, and others. And Splashtop doesn’t lower price when compared to similar products. You can try Splashtop Remote increase your renewal cost like Support for free to find out for yourself why so many MSPs and IT pros prefer other companies. Splashtop. Splashtop, Inc. © 2019, Splashtop Inc. All rights reserved. 1054 S. De Anza Blvd., Ste.200, San Jose, CA 95129 www.splashtop.com USA. 408-886-7177. Visit us at www.splashtop.com..
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