Exhibits Concessions Attractions General Manager’S Message
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2019 RENTAL MANUAL EXHIBITS CONCESSIONS ATTRACTIONS GENERAL MANAGER’S MESSAGE While hundreds of thousands of patrons pass through the Ohio State Fair’s gates just 12 days a year, our dedicated team is working the other 353 days to make our great Fair Ohio’s premier family event. Each and every year, we make concentrated efforts to showcase our great state’s offerings and attract consumers in a variety of ways. Whether it is bringing in big name concerts, offering discount deals, enhancing the free musical entertainment stages, or improving the customer experience, we strive to make our event be every Ohioan’s favorite family tradition. In 2019, these enhancements will continue. This summer, you’ll notice a brand-new Ohio craft beer pavilion on the south side of the grounds in the former Antiques & Collectibles Pavilion, featuring up to 60 taps of Ohio-brewed beer, Ohio wine and domestic brews. Bigger free concerts will return to the Main Street Stage on select nights, with strategic adjustments made to the size and structure of the audience seating area. New food items will be highlighted on a brand-new print promotional piece, and many more enhancements will take shape. I know that you care deeply about the Ohio State Fair and its patrons, and I want you to know that I greatly appreciate all of the hard work and devotion that you put in to help enhance our customers’ experiences and make the Fair a favorite family tradition in Ohio. We couldn’t do it without you. Here’s to a great Fair! Virgil Strickler, CFE General Manager Ohio Expo Center & State Fair PURPOSE OF MANUAL This manual has been prepared as both a guide to plan for a successful operation during the Ohio State Fair and as a substantive rider to your Rental Agreement. The Rental Manual becomes a part of your Rental Contract. The Ohio Expositions Commission (OEC) or its designee reserves the final and absolute right to interpret these rules and regulations and to settle and determine all matters, questions or differences in regards thereto, or otherwise arising out of, connected with, or incident to the Ohio State Fair. It further reserves the right to determine unforeseen matters not covered by these rules. It is your responsibility to be knowledgeable of the Rules and Regulations and space rental standards which are a part of your Rental Contract. Depending upon your particular situation, you may need to purchase certain licenses to legally operate your concession or exhibit. Contractors are solely responsible for obtaining all required licenses or permits. Violation of any of the terms and conditions of a Rental Contract, Rules and Regulations or policies of the Ohio State Fair, federal, state and municipal laws and administrative rules, including but not limited to those relating to licenses and permits, City of Columbus Stormwater, property protected by copyright, work hours, work conditions, safety standards and payment of wages and taxes, forfeits all monies, rights and privileges. If you have any questions, please contact the Ohio State Fair, Rental Services Department at 614-466-8346. MISSION STATEMENT To professionally operate and maintain for public benefit a year-round, service oriented, event facility and produce the annual Ohio State Fair. RENTAL SERVICES STAFF Kathie Amspaugh Rhonda Lawson Director Administrative Assistant RESOURCES 24 - Hour Pharmacies: CVS Walgreens 2680 N. High Street 410 W. 10th Avenue (614) 267-5607 (614) 293-3313 Banking: Chase Bank Huntington Bank PNC Bank 1698 N. High Street 1816 N. High Street 1886 N. High Street (614) 248-2620 (614) 480-0026 (614) 297-5420 Emergency: Highway Patrol Headquarters First Aid (614) 466-6666 (614) 644-4466 Laundromats: Clean as a Whistle (coin-operated) Dirty Dungarees 1858 Summit Street 2586 N. High Street (614) 457-8541 (614) 263-6363 Medical: Ohio Health Urgent Care OSU Medical Center Nationwide Children’s Hospital 895 W. 3rd Avenue 410 W. 10th Avenue 700 Children’s Drive (614) 437-0278 (614) 293-8000 (614) 722-2000 Rental Department: (614) 466-8346 [email protected] 717 East 17th Avenue Columbus, Ohio 43211-2698 Shipping: UPS USPS FedEx Print & Ship Center 605 N. High Street 33 E. 4th Avenue 2016 N. High Street (614) 458-1126 (614) 294-4922 (614) 294-7485 Shopping: Walmart Aldi Giant Eagle 3900 Morse Road 2395 Silver Drive 2801 N. High Street (614) 476-2070 (855) 955-2534 (614) 268-0976 TABLE OF CONTENTS Americans with Disabilities Act ..........................1 Purveyor Information (ice and bottled water) ..........22 Banking ..............................................................20 Recycling .................................................................22 Camping (refer to website) Refunds ......................................................................3 Contract Information ........................................... 3 Sampling of Products ..............................................18 Decorating Service .............................................20 Security ....................................................................23 Directions ...........................................................12 Shuttle Service .........................................................23 Early Opening Permit ..........................................5 Signage for Amusement ...........................................19 Electric Service ..................................................21 Space Rental Standards ..............................................8 Employee Hiring ..................................................9 Storing Inventory .....................................................23 Ethics Guidelines ...............................................14 Telephone & Data Service .......................................23 Exhibit/Concession Setup & Removal .................5 Telephone Directory .................................................24 Mail & Freight (sending/receiving) ...................12 Tickets ....................................................................... 2 First Aid .............................................................22 Trash Pickup & Removal .........................................22 Floor Samples ......................................................5 Violation Notices .....................................................19 Food Coupons ......................................................4 Gate Locations ...................................................13 Golf Car Permits ..................................................9 Grease Removal .................................................22 Hospitality ............................................................9 Hours of Operation ............................................13 Insurance Requirements .......................................3 License & Tax Requirements .............................10 Percentage Contract Reporting ............................4 Policies, Rules and Regulations .........................14 Prize Drawings & Giveaways ............................19 Plumbing ............................................................20 Promotional Day ................................................19 AMERICANS WITH DISABILITIES ACT People with disabilities represent a significant portion of the population and are equally reflected in the number of guests attending the Ohio State Fair. Ensuring equal participation by all guests is important and beneficial to you, your company and the Fair. The Americans with Disabilities Act (ADA) mandates equal treatment of persons with disabilities. The Ohio State Fair holds all its licensees responsible for meeting the requirements of this mandate. ADA became effective for recreation, leisure and entertainment providers in January, 1992. The ADA defines an "individual with a disability" as a person who has physical or mental impairment that substantially limits one or more major life activities, who has a record of such impairment, or who is regarded as having such an impairment. Every provider is responsible for accommodating both physically and mentally impaired persons by methods that are "readily achievable." The following are examples of ways to achieve compliance with some basic ADA requirements. For more detailed information, contact the appropriate agency in your area. 1. If counter height does not meet ADA requirements (36" maximum), an effort must be made to serve a customer in a reasonable manner. An effective solution would be to service the customer by meeting him/her outside the concession stand. 2. For visually impaired customers, ask your employees to verbalize the menu or even offer the menu in Braille. 3. For concession operations that offer a dining area, maintain wide aisles and counter space for those in wheel chairs. 4. Counter table heights and aisle widths (for bulk exhibits) should be accessible to wheelchairs. 5. Acknowledge reasonable requests. For example, if a customer is unable to access a booth, service the customer by offering a clipboard for orders and sign-ups. 6. Post rules and safety requirements for riders in a conspicuous place. 7. Accommodate reasonable requests or needs of riders (e.g., grant extra load time to transfer a rider into and out of the attraction). 8. Always maintain the safety of the disabled rider and the safety of others. Every effort should be made to give guests with disabilities the opportunity to participate in rides and other amusements. When the safety of guests or employees will be placed in jeopardy, then admission may be refused. 1 2 Upon arrival and before moving in,