REGISTRATION NOW OPEN!

www.taa.org/conference

HEAR FROM THE Mayor of Flavortown!

Speaking at the April 23 Opening Session Guy Page 10 Fieri

MEET YOUR

CONFERENCE

TOUR GUIDE,

Chet Garner “The Daytripper” will emcee all Conference events Page 11

More education! More products More fun! 75 seminars and services! (X 5,000) Check out these options for everyone on See who’ll be exhibiting in the Throwing down in Cowtown and at your team Lone Star Expo, Texas Live! with 5,000 industry peers Page 14-15 Page 16-17 Page 6 2 1/2 Join 5,000 Days = Fort Worth From Above industry leaders Fort Worth at Night 1 Incredible THIS SPRING AT THE TEXAS APARTMENT ASSOCIATION EDUCATION CONFERENCE & LONE STAR EXPO IN FORT WORTH APRIL 22-24. Experience

More, more, more…with a side order of MAKE YOUR PLANS TODAY more AND SAVE.  Register by March 12 and save MORE PEER CONNECTIONS. about 8 percent over the regular fee Connect with the best and brightest in the Texas rental housing industry.  Bring your whole team: Combine the MORE EDUCATIONAL OPTIONS. early registration discount with Pick up the strategies you need to elevate your rental property marketing, leasing group registration discounts of 5-20 and management efforts. percent.  MORE EXHIBITORS. Check out other discount options like one-day or economy (no social Discover new products, services and reliable supplier partners who can make your events) registrations. property the most sought-after one in your market.  M O R E F U N . Pricing details at www.taa.org/conference Big-ticket entertainment and networking events at an affordable price.  #TAA2020

ATTENDEES BY JOB DESCRIPTIONS CONVENIENT & ACCESSIBLE Most conference events will be held at the Fort Worth Convention Center or across the street at the Omni Fort Worth Hotel. 5,000 Transportation will be provided 430 Industry professionals to Texas Live!, site of the Kickoff Party Thursday night. This means expected 75 Lone Star Expo booths convenience for you and easy Educational access to all conference events. seminars

Contents

Cancellation policy 19 Event tickets 18 Friday Installation & Awards Gala 7 Lone Star Expo 5 Seminar schedule 14-15 Registration

Conference headliners 10-11 Exhibitors 16-17 General Session, Featured guest 10 PAC Topgolf Event 6 Sponsors 9 now open!

Conference schedule 14-15 Fort Worth discounts 18 Hotel information 19 Registration discounts 18 Tips to max your experience 4 www.taa.org/ Continuing education credits 13 Foundation activities 8 Kickoff Party 6 Registration information 18 What to wear 19 conference 2 3 the Hack LoneShow Open: Thursday, AprilStar 23, 4-7 p.m. Expo Friday, April 24, 12:30-3:30 p.m. (Lunch available until 2 p.m.; included for all owners and management company attendees with admission to the Expo) You know you want it—and we want you, too. So here’s what you Conference ALL.YOU.NEED. need to know to make your way to the Texas Apartment Association Education Conference & Lone Star Expo in Fort Worth this April. Whatever your needs, the Lone Star Expo has you covered. 430 booths. Six hours of uninterrupted time over two days. One-stop shopping featuring the most innovative First up—props to you for your good sense and good decision- products and services for the rental housing industry. making skills: Attending the TAA Conference gives you access to 75 first-rate, industry-specific educational seminars, the largest single- Get more information about exhibitors and make your own plan at www.taa.org/ state industry Expo in the nation and some pretty amazing networking conference. events with 5,000 of your industry colleagues.  Save time and money—compare the latest products and services in one First step—convincing your boss. Here are some tips to help you convenient location. M A K E Y O U R make your case, plus some ways you can experience the Conference,  Get answers to your questions and make invaluable new connections. CASE or parts of it, on the cheap.  Learn about new trends and solutions during the “silent” seminars in the Don’t overlook MAKE YOUR CASE Learning Lounge inside the Expo. the value of  Spend some quality time with association movers and shakers in the the Lone Star Expo. CHECK OUT THE CONFERENCE SEMINAR SCHEDULE ON PAC Lounge on Thursday and Friday. (Admission included for eligible PAC WWW.TAA.ORG/CONFERENCE, AND  Discuss options, new/ contributors, or get access with a $100 contribution ($175 for both days) to PAC.) innovative services or other match your property’s needs (or yours)  with what’s offered. Buy raffle tickets from TAAEF for a chance to win a 2020 Cadillac XT4. issues with your suppliers.    Resident satisfaction lacking? Customer Service Check in with your established supplier partners and get updates on new Check multiple sources at one seminars might be just what’s needed. offerings. time, in one location.   Fair housing issues a concern? Check out the Fair Attend Friday for a chance to win $1,500! Find new options for services Housing track. and suppliers. (MUST BE PRESENT; DRAWING AT 3:15 P.M.)  Communication and budgeting skills need development? Look to the Management Skills sessions and Career Development sessions.

Need to save Money? HACK YOU CAN DO THE CONFERENCE ON A DIME. H AV E A N Discounts Economy registration ANSWER READY W H EN YOU  Save about 8 percent when you register by Opting to skip the Kickoff Party and the HEAR: March 12. Installation & Awards Gala on Friday means We need you  Save even more by combining the you can take advantage of everything else here. early registration discount with group at the Conference for $275 when you register Wow! It’s great to know registration discounts of 5-20 percent. by March 12. Your choice of any seminars on you feel I make a real Thursday and Friday, the General Opening  You can still save when you register Session on Thursday plus two days in the difference onsite. Of between March 13-April 14. course there’s always Lone Star Expo (including more seminars inside the Expo!) and lunch in the Expo on plenty to do on our One-day registrations Friday. property, but I’ll be able  Register for Thursday-only, and you can to pack in some great attend seminars, hear from Guy Fieri in the Expo-only options General Opening Session, go to the Lone education and visit with Exhibitors have free entry passes to the Expo. Star Expo and attend the Kickoff Party for lots of potential suppliers, If you’re in Fort Worth or can make it for the $265 when you register by March 12. all in (one or two) day(s). day, ask one of your suppliers who’s exhibiting  While I’m out, X can Registering for Friday only will only set you for a pass and you can enter the Expo on cover our calls and I’ll back $185 (without the Installation & Awards Thursday or Friday. Gala) or $265 (with the gala). On Friday, you be available (by phone, Can’t score a free pass? You can purchase can attend seminars, attend the Lone Star text, email) to put out one onsite at the Fort Worth Convention Relax & unwind in the Relaxation Expo and eat lunch in the Expo. Buy raffle tickets from Center for $10 on either Thursday or Friday. (On Station inside the Expo. any fires. TAAEF for a chance to Friday this pass doesn’t include lunch. If you . win a 2020 Cadillac XT4 want lunch inside the Expo, that ticket is $40.) 4 5 Installation & SpecialNETWORK. CONNECT. ENGAGE.Events Awards Gala

OMNI FORT WORTH HOTEL Friday, April 24 • 7-11 p.m. Meet the new  Relive the highlights from this year’s Executive Committee Conference.  Celebrate our professional award winners.  Welcome the TAA 2020-2021 Executive TAA PAC Committee and Product Service Council officers. Topgolf  Party after the formalities with Jessie’s Girls. Event  Dallas’ Hugh Cobb will be installed as the 2020-2021 TAA President. 2201 E. 4TH ST., FORT WORTH

Food! Fun! “Friendly” Competition! Virtual Golf! Wednesday, April 22 Noon - 3:30 p.m. Party at Round up five friends or let us pair you with a team at TAA Texas PAC’s Topgolf tournament and outing at Topgolf Fort Worth. Live!  $100 Social Package (Reception, food & drinks Kickoff included) 2019 Maintenance  $175 Individual Golfer (golf, Party Award Winner: prizes, reception, food & Thursday, April 23 Courtland Audain, CAMT drinks included) 7:30-10:30 p.m.  $1,000 Team of 6 Golfers (golf, prizes, reception, food & drinks included) HACK Celebrate the first day More details: of the Conference with HAVE AN ANSWER READY WHEN YOU HEAR: www.taa.org/conference your TAA friends and OPTIONAL EVENT—SEPARATE PAC colleagues at Texas Live!, It’s too expensive. More details: DONATION AND TOURNAMENT EVENT an entertainment mecca I understand we have to watch our expenses, REGISTRATION REQUIRED. YOU MUST www.taa.org/conference BE REGISTERED FOR THE CONFERENCE for grownups in the heart but it costs us $x every time we lose a resi- OR EXHIBITING TO PARTICIPATE. of Arlington’s sports dent. I know I can get some great ideas for INCLUDES REFRESHMENTS AND DRINKS. venues and attractions. TRANSPORTATION TO/FROM TOPGOLF keeping our residents satisfied, and that will FORT WORTH IS NOT PROVIDED. Food, fun, friends, save us money in our operating costs. (Use PERSONAL CONTRIBUTIONS, NO friendly competition, your company’s own figures for what a resi- CORPORATE FUNDS. MUST BE MADE Ticket required. Ticket included in some adult beverages and BY TAA MEMBERS OR EMPLOYEES OF dent turnover costs.) And, there’s lots of ways Party with Jessie’s Girls. registrations, and may also be purchased Emerald City MEMBER COMPANIES ONLY. —sounds we can cut our costs to attend, including in advance. Transportation provided. like a hit! CANCELLATION POLICY: PLAYERS one-day and economy options, or discounts CANCELLING AFTER APRIL 15 MAY SEND A SUBSTITUTE PLAYER IF THEY CHOOSE. for sending more members of the team.

6 7 TAAEF Thank You, 2020 Highlights Sponsors!

Attracting New Talent to the Industry Thursday, April 23 • 11:30 a.m.-12:30 p.m. TIER 1 OPEN TO TAAEF DONORS AND ALL CONFERENCE ATTENDEES New apartments come online daily in Texas, and it seems new people just keep moving to the Lone Star State. Still, finding the people needed to keep all these properties operating smoothly seem in short supply. Learn how top leaders attract new talent and what steps can help smooth the onboarding process and transition to a new company and new environment. Learn more at www.taa.org/conference.

Support the TAA TIER 2 Education Foundation Support the important work of the TAA Education Foundation during the Conference. Purchase tickets for a chance to win a 2020 Cadillac XT4. (Note: Raffle ticket purchases are not tax deductible.) The winner will be selected TIER 3 TIER 4 TIER 5 on Friday at the close of the Expo. Thanks to these underwriters for making the vehicle auction possible: Contractors, Inc. AAA Plumbers RealPage, Inc. Sherwin-Williams Comm-Fit  AAA Plumbers  Cort FSI Construction Blue Moon Software Dixie Carpet  ALN Apartment Data, Inc.  Flooring Warehouse Camp Construction Installations, Inc.   Camp Construction Services FSI Construction, Inc. Green Mountain Energy Century A/C Supply Fit Supply  Century A/C Supply  HD Supply CoreLogic G5 Grace Hill The Liberty Group  Comm-Fit  The Liberty Group CORT Guardian Construction CSC ServiceWorks Nationwide Eviction Impact Floors Smart Apartment Data Win a Cadillac XT4! RentDebt Automated Collections Yardi

The TAA Education Foundation will ALN Apartment Data highlight this year’s “Be the Next RediCarpet Ambassador” video contest winner “We can’t wait to see you in Fort Worth!” during the General Opening Session April 23. Room to Grow Ambassadors help spread the word about the great career opportunities in the rental housing industry. Learn more at www.taaef.org and roomtogrowtx.org. Cindi Scoggins, CAPS Billy Griffin CONFERENCE CO-CHAIR CONFERENCE CO-CHAIR

8 9 General Opening Session featured guest Conference emcee and “tour guide”: April 23 • 2:15-3:45 p.m. Bringin’ the funk and the flava: Recipes for success with PBS’sChet “The Daytripper”Garner Chet Garner, creator, host and executive producer of “The Daytripper” on PBS, takes the reins as the Conference “tour guide” and emcee this year. Guy Fieri The native Texan’s love for storytelling began at a young age around Chef, restauranteur, New York Times bestselling author and Emmy Award-winning host Guy Fieri will be sharing his recipes for success and bringin’ the funk and flava the Boy Scout campfire. He earned a degree in Radio-Television-Film to the TAA Conference in Fort Worth. from the University of Texas at Austin and went on to graduate first in his class from Baylor Law School. After a short stint as an attorney, The Food Network Star winner and host he decided to follow his passions and inspire folks to appreciate the of top-rated shows like “Diners, Drive- beauty, history and food of the Lone Star State. Ins and Dives” began his love affair with food at the age of 10, selling soft “The Daytripper” has won Emmy Awards and airs on PBS stations pretzels from a three-wheeled bicycle across the country. cart he built with his father called “The Awesome Pretzel Cart.” Since then, in addition to winning the second season competition of Food Network Star, he’s opened more than 80 restaurants around the world and at sea, authored six bestselling cookbooks, and launched the Hunt & Ryde Winery in Sonoma County, named for his Overcoming Customer sons Hunter and Ryder. He supports Service Fatigue: Keep The Psychology of numerous charities, including his own, Your Sanity AND Your Marketing: Make Your Mark Cooking with Kids, and lives in Northern Customers in Multifamily California with his family. See more on this in the Spring issue of Texas Apartments magazine! Outreach Marketing in the Digital Era Relationality: The Science Rommel Anacan of Winning with People Kristi Fickert

From Awkward to Aware: Tame the Busy and Find Avoiding Unintentional Your More Centered Self (with Mistakes When Working Patty Morgan Seager) with Special Populations Tame the Busy: Dig Deeper Can I Be Frank? Employee (with Patty Morgan Seager) Feedback Methods Creating a Culture of Lifelong Heather Blume that Work Steve Matre Learning (with Kara Rice) Speaker Highlights Make It Count—Uncovering the Strategies to What The Magic Power of Expert help to reach your Next level Matters Most Persuasion The Game-Winning The Magic Secrets to Being The rental housing industry’s top talent will be at the 2020 TAA Education Conference & Lone Star Expo, sharing Three: A Roadmap for Productive, Saving Time expertise, motivation and practical tips to help you rise above the competition and achieve your goals. Professional and Personal and Getting More Done See Conference schedule on pages 14-15 and visit www.taa.org/conference for more details. Doug Davlin Development Fred Moore

10 11 (continued) Speaker highlights GET THE CREDIT YOU DESERVE

Choose from 75 educational seminars, in a variety of formats to suit your learning What the World’s Best needs. One instructional hour Bosses Know About of CE credit is given for each Maintenance: DECODED Leading Teams 50 minutes of scheduled The Dangers of Safety seminar time attended. All Creating a Culture of seminars are conveniently Lifelong Learning (with Steve Matre) located in the Fort Worth Chad Moulin Kara Rice Convention Center.

Growing UP—Breaking Out AI—Artificial Intelligence and Moving Up and the Evolution of Effective Delegation Business Technology Launches Results—You The 2020 Tech Trends Don’t Have to Do It All Compendium Yourself Terri Norvell Jonathan Saar

AFFORDABLE HOUSING “MUST-KNOW” LEGAL INFO HOUSING AFFORDABILITY A Change is Going PROFESSIONALS  Liability Under the Texas Property LABS–FRIDAY to Come—Managing  Managing the Mindset of the Code: 31 Mistakes to Avoid  Innovative Approaches to Coach vs. Cop Effectively Through Affordable Housing Resident  Playing Defense: Cost-Effective Avoiding Evictions See more on this in the Spring issue Constant Change  And more! Strategies to Handle Justice  Avoiding Evictions: Dig Deeper of Texas Apartments magazine! Become an EQ Sales Court  MAINTENANCE Community Partnerships to You are the CEO of You Pro—How Your Emotional  Combat Homelessness PROFESSIONALS Fair Housing Update: What’s Intelligence Can Drive More Happening Now, and What’s on   Making Clichés Meaningful for Brainstorming Creative Solutions Debbie Phillips Valerie Sargent Leases the Horizon? Maintenance Operations to the Toughest Housing Policy  Problems  Fire! Will You Survive the Dragon? And more!  Shop Talk with Dude and Man WELLNESS LABS–THURSDAY MARKETING LABS–FRIDAY    Maintenance: DECODED Tame the Busy and Find Your The Psychology of Marketing: You’re Here, There, You  Can Maintenance Repair Your More Centered Self Make Your Mark in Multifamily   Can’t be Everywhere Can Maintenance Repair Reputation? Tame the Busy: Dig Deeper The 2020 Tech Trends  Engaging Remote Teams Your Reputation?  The Dangers of Safety Avoid “Office Body” Compendium  Renewing Our Vows of The Five Innocent Evils of  Secret Muscle Tension Outreach Marketing in the Digital INDEPENDENT OWNERS Commitment for Customers Digital Marketing Era  Building Your Business: CAREER DEVELOPMENT for Life! OPEN SPACE SESSIONS– Jackie Ramstedt Lia Nichole Smith Investment Strategies and LABS–THURSDAY Access to Capital  Growing UP—Breaking Out & THURSDAY AND FRIDAY  IRO Networking Opportunity Moving Up Learn from your peers in a less formal  The Game-Winning Three: A setting—exchange information and get SUPPLIER PARTNERS Roadmap for Professional and feedback on your ideas. Four sessions  Rules of Engagement Personal Development on each day. Shop Talk with Dude and  Social Media Effectiveness  Man (with Mark Vanderhoof) The Magic Secrets to Being  LEARNING LOUNGE IN THE EXPO Relationality: The Science of Productive, Saving Time and Making Clichés Meaningful Short seminars inside the Lone Star Winning with People Getting More Done for Maintenance Operations  Expo each day on Thursday and Friday. Effective Presentations  See more on this in the Spring issue People Don’t Come with Warning Put on headphones and get the latest of Texas Apartments magazine! Labels: Dealing with Difficult info on products and services that can Paul Rhodes People improve your results, all without leaving the Expo Hall. 12 13 Session Career Open Space Meet in Roundtable with sessions your peers to info exchange on key topics Meet in Roundtable with sessions your peers to info exchange on key topics Meet in Roundtable with sessions your peers to info exchange on key topics Meet in Roundtable with sessions your peers to info exchange on key topics Development Lab Development Growing UP– Growing Breaking Out & Up Moving Terri Norvell Game- The Three: Winning A Roadmap for Professional and Personal Development Dave Davlin Magic The Secrets Being to Productive, Saving Time and Getting More Done Fred Moore Don’t People Come with Warning Labels: Dealing with Difficult People Klinka Lori 12− 12:30 PM Marketing Lab The Psychology of Marketing: Make Your Mark in Multifamily Kristi Fickert The 2020 Trends Tech Compendium Saar Jonathan Outreach in Marketing Era Digital the Kristi Fickert Wellness Lab Tame the BusyTame Your Find and Centered More Self Steve Matre & Patty Morgan Seager the Busy:Tame Dig Deeper Steve Matre & Patty Morgan Seager Avoid Office Body Lance Breger Muscle Secret Tension Lance Breger

for updates and more information 11− 10− 12− Lab Housing 12:30 PM 11:45 AM 10:45 AM Affordability 9−9:45 AM Innovative Approaches Avoiding to Evictions Panelists to be invited Avoiding Dig Evictions: Deeper Speakers to be invited Community Partnerships Combatto Homelessness Speakers to be invited Brainstorming Creative to Solutions Toughest the Policy Housing Problems Speakers to be invited

AM 11− 10− 12− 9−9:45 12:30 PM 11:45 AM 10:45 AM Supplier PartnersSupplier Rules of Engagement Panelists to be invited Media Social Effectiveness Speaker to be invited SESSION NO SCHEDULED IN THIS TIME SLOT. Supplier Supplier Partners Relationology: Relationology: The Science of With Winning People Rommel Anacan Effective Presentations Speaker to be invited NO SESSION SESSION NO SCHEDULED IN THIS TIME SLOT.

9:30− 10:45− Technology 11:45 AM 10:30 AM The New SAAS: Smart Home as a Service Panelists to be invited Machines The are Coming! But, Not WhatIt’s You Think Elizabeth Francisco & Tyler Christianson AI−Artificial Intelligence and Evolution the of Business Technology Saar Jonathan (transportation provided Live!) to Texas Tentative schedule. Check taa.org/conference Tentative Owners Independent Independent (open to all(open attendees) Building Your Your Building Business: Investment Strategies and Access to Capital Panelists to be invited IRO Networking Opportunity SESSION NO SCHEDULED IN THIS TIME SLOT. Affordable Housing the Managing of Mindset the Affordable Resident Housing Angel Rogers Focus on Housing Afforable Topics Speakers to be invited Focus on Housing Afforable Topics Speakers to be invited Exhibitor Move-In Exhibitor Move-In Exhibitor Exhibitor Move-Out Exhibitor Human Human Training Resources & & Resources Can I be Frank? Employee Feedback Methods that Work Heather Blume People Performance and Employee Engagement Develops a Company Culture Kendall Pretzer Employee Turnover: An Epidemic or an Opportunity? Shawn Reynolds Concurrent Education Sessions Education Concurrent Fair Housing Fair Evening Open for Exhibitor Hospitality Exhibitor for Open Evening Pushing Back Back Pushing Emotional on Support Animal Requests David Fritsche Housing Fair Update: What’s Now, Happening and What’s on the Horizon? Jennifer Owen From Awkward to Avoiding Aware: Unintentional Mistakes When Working Special with Populations Heather Blume Registration Open for Attendees and Exhibitors and Attendees for Open Registration Exhibitors and Attendees for Open Registration Conference Schedule Industry Trends Lone Star Expo Open in Halls A-E; Lounge PAC Open in Expo The Five Innocent Evils of Digital Marketing Lia Nichole Smith Leveraging Analytics and Business Intelligence Maximizeto Asset Performance and Minimize Risk Maitri Johnson The New Front in the Amenity War: Services and Technologies Enhance that Physical Space Panelists to be invited Lunch on Own; Your Food Court Options near TAA Registration Board of Directors Meeting (invitation only; Omni Fort Worth Hotel) Worth Fort Omni only; (invitation Meeting Directors of Board TAA Education Foundation Raffle Drawing to Win a 2020 CadillacXT4 Jessie’s Girls Jessie’s Entertainment by After-Dinner Gala; Awards & Installation Maintenance Making Clichés Clichés Making Meaningful for Maintenance Operations Paul Rhodes Fire! Will You Survive the Dragon? Richard Castillo Shop with Talk Dude and Man Paul Rhodes & Mark Vanderhoof Expo Attendee $1,500 Cash Giveaway inside the Expo; Must be Present to Win Four 20-minute quick-hit sessions offered in the Learning Lounge inside the Expo Three 20-minute quick-hit sessions offered in the Learning Lounge inside the Expo Maintenance General Opening Session Featuring Special Guest Guy Fieri, with Emcee Your Chet Garner Maintenance: Maintenance: DECODED Chad Moulin Can Maintenance Repair Your Reputation? Lia Nichole Smith The Dangers of Safety Chad Moulin Kickoff PartyTexas Live!at Entertainment by Emerald City Lone Star Expo Open in Halls A-E; Lunch in the Expo until Lounge 2; PAC Open in Expo until 3:30 PM TAA PAC TopgolfTAA PAC Tournament at Topgolf Fort Worth; Optional Event, Separate Registration Required Onsite The Magic Power Persuasion of Fred Moore Liability Under the Texas Property Code: Mistakes31 to Avoid! David Fritsche Creative Renewal Incentives for or$250 Less Rebecca Jenkins Onsite Become an EQ Sales Pro–How Your Emotional Intelligence Can Drive More Leases Valerie Sargent Playing Defense: Cost Effective Strategies to Justice Handle Court Rogers Corey Overcoming Customer Service Fatigue: Keep SanityYour AND Your Customers Rommel Anacan Attracting New Talent to the Industry, TAA Education Foundation Session Session Foundation Education TAA Industry, the to Talent New Attracting Service Customer ServiceCustomer Customer Customer IMPROV 2.0: Becoming A Better Communicator Stephanie Naylor & Colleen Grahn Renewing Our of Vows Commitment for Customers for Life! RamstedtJackie It Is Not WHAT It Is Say, You Say It HOW You Mindy Price Make It Count– the Uncovering Strategies to What Matters Most Dave Davlin Creating a Culture Lifelong of Learning Kara Rice & Matre Steve are the You CEO of You Debbie Phillips Skills Management Management Management Skills Management You’re Here, You’re There, Can’t You Be Everywhere! Remote Engaging Teams RamstedtJackie Effective Delegation Launches Results−You Don’t Have Do to it All Yourself! Terri Norvell Why Creating a Great Corporate Culture Matters Kathleen Harmon Coach vs. Cop Debbie Phillips A Change Is Come–Gonna Managing Effectively Through Constant Change Valerie Sargent What the BestWorld’s Bosses Know about Leading Teams Kara Rice All functions at Fort Worth Convention Center unless noted.

12− 2 PM 2:15− 7:30− 1:30− 4:30− 10:15− 10:15− 12:30− 12:30− 4−7 PM 3−7 PM 3−7 PM 3:45 PM3:45 3:30 PM 3:30 PM 7:30 PM 7:30 6:20 PM 3:30 PM 2:50 PM 7−11 PM 9−10 AM 9−10 AM 03:15 PM 03:15 10:30 PM 10:30 9 AM− 11:15 AM 12:30 PM 7− 11 PM 11 7− 11:15 AM 12:30 PM 03:00 PM 7:30 AM− 7:30 AM− 12:30 PM 11:30 AM− 11:30 AM− 3:40−10 PM 3:40−10 Wednesday, April 22 April Wednesday, Thursday, April 23 Friday, April 24 14 15 Leisure Creations Pavecon, Ltd. SentriForce Tropical Roofing Products Leonardo247, LLC Pavement Services Shaw Industries TXO Roofing Exhibitors Liberty Group, The Corporation Sherwin-Williams TXU Energy 2020 LONE STAR EXPO Liberty Rent PayLease LLC SightPlan Ultimate Mats Penn Apartment Staffing, Linear Roofing and General LLC Signs USA, Inc. UMoveFree Apartment As of January 10, 2019 • Sponsors shown in bold. Contractors, LLC Skyline Cabinetry Locators Louisiana-Pacific Perfect Surface LLC Updater Corporation PERQ Smart Apartment Data SmartRent UpKeep LSR Multifamily Pet and Playground Urban Foresters, The M&M Painting & Products SOCi 2 S-D, Inc. Construction ASAP Roofing & Crest Exteriors, LLC Freedom Design Construction PetScreening SouthCross Security ValenceDocs Services Construction Crestmark Construction FSGS—Your Trusted Sign Maintenance Supply PlayWell Group, The Sprout Marketing, Inc. Valet Living 911 Cellular Pool Phones By Assurant Services Partner Headquarters PM Workforce Spruce Services, Inc. Vendor Guide Marketing On Guard AZUMA Leasing CSC ServiceWorks FSI Construction Services, The Massey Services, Inc. PointCentral AAA Apartment Staffing BAC, LLC CSI LED & Hardware FTK Construction Services Matrix Construction Services Poolsure AAA Plumbers Bath Fitter CsS Services, Inc. G5 McClenny Moseley & PooPrints AAdvantage Laundry Behr Paint/Kilz Cweren Law Firm Gemstar Construction Associates, PLLC Systems PPG Paints Learning Lounge in the Expo Belfor Property Restoration CXC Talent Solutions genesis Metro57 Property Solutions acriHR Precision Appliance Leasing Bell’s Laundries DeNyse Companies Goodwill Industries of Dallas, Metroflor Corporation Thursday, April 23 from 4:30-6:20 p.m. ACTIV Answer By Audio Inc. Precision Safe Sidewalks Friday, April 24 from 1:30 -2:50 p.m. Images BEST WASH, INC. Designs by Holmes MFI—McMahan Flooring, LLC Grace Hill, Inc. Inc. Check out the 20-minute “silent” seminars held inside the Adamsmark Construction BG Multifamily Dixie Carpet Installations, PrintWithMe Inc. Granite Foundation Repair Minol USA Lone Star Expo. Slip on a pair of headphones and listen ADT Security Services— Black Diamond Recovery, ProCollect Multifamily LLC DOGIPOT Green Mountain Energy Mirror Upgrade to expert presenters—all without having to leave the Expo Property Solution Network Advance LED Solution, LLC Blue Moon Software Dog-On-It-Parks Guardian Construction MirrorMate Frames floor. PTSD Foundation of America Advanced Exercise Brandt Electrical A/C & Door Clearance Center H2O Degree Mission Golf Cars More details at www.taa.org/conference Quick Turns by Valet Living Advantage Roofing Heating Services DoorSide Valet Trash LLC H2O Plumbing and Hot Mobile Doorman Ram Construction AEI Corporation Brightview Landscapes www.Dwelo.com Water Systems Modern Message, Inc. Ram Jack Foundation Repair AFLAC Brook Furniture Rental Earthworks, Inc. HandyTrac Systems Mohawk ButterflyMX HappyCo Rasa Floors Aim Cruise Incentives Ecolo Odor Control, Inc. Momentum Fitness Solutions State Contractors, LLC Vima Décor Buyers Access HD Supply RealPage Alexander Rose and Element Architects, LLC Moveforfree.com, Inc. Stealth Monitoring Vivint Smart Home Associates, Inc. Camp Construction Home Depot Pro MPS DIRECT Recycle NOW StoveTop FireStop Services Element Enterprises WASH Multifamily Laundry All About Doody Pet HomeSelects MRI Software Redevelopment Services Stowes Independent Systems Solutions Carpeturn.com Elevated Commercial Roofing Impact Floors MyWalkThru Redi Carpet Services Waste Management ALN Apartment Data, Inc. CASK Industries Elite Asphalt LLC InfoTycoon NAMCO Mfg, Inc. Reliant STRATIS IoT WastePoint Doorstep Trash America Outdoor Furniture Castro Roofing Ellis, Partners in Interior Logic Group National Apartment ReNew Renovation Suitespot Technology & Recycling Services American Painting & Centex Construction Management Solutions Property Services Association Rent Dynamics Suncoast Aluminum WasteRetriever Renovations, Inc. Central Renovation Solutions Energy to Go Interstate Restoration National Claims Negotiators Rent Recovery Solutions Furniture, Inc. Watchtower Security, Inc. American Technologies, Inc. LLC Engineered Floors J National National Credit Systems, Inc. RentDebt Automated Sundek WaterSignal Ameristar Screen & Glass Century A/C Supply Engrain J Turner Research National Exemption Service Collections Superior Floors WebListers Ameritex Movers, Inc. Chadwell Supply Entrata Jays Landscape Nationwide Eviction Renters Legal Liability LLC Surface Connection WeDoTrash AmRent Charter Furniture of Texas ePremium Insurance Jet Waste Services Noble Ion® RentPath Swift Bunny WellKept Apartment Carts CheckpointID E-Stream Systems, Inc. Jetty Norman Construction, Inc. Rentping T.F. Harper & Associates LP Western Reporting, Inc. Apartment Ideas Cinch Kit Evolution Dog Wash JMI Contractors, LLC Notifii RESCON Restoration & Tenant Tracker/Call Insights Wilsonart, LLC Apartment Lines Classic Construction & Company Construction Johnstone Supply Oakhurst Branding Texacraft Yardi Apartment List Restoration, Inc. Expedia Group Resman Katerra Renovations On Point Promotional Team Texas Coin and Commercial Zillow Group ApartmentData.com Click Notices, Inc. Ferguson Facilities Supply Respage Laundry KEYper Systems OnePoint Zumper, Inc. ApartmentRatings & Commercial Insurance Fetch Richmond Associates Texas Commercial Insurance Solutions Kings III Emergency ONLINE Rental Exchange Landscaping Agency Satisfacts FIDUS Construction Communications Apartments.Com Comm-Fit Services Outdoor Elements LLC Rinnai Tankless Water Texas Disaster Restoration Koper Enterprises Heaters AppFolio Property Manager Community Controls FireAvert P.S. Landscapes, Inc. Texas Management Group, Kraftsman Commercial Rooof LLC APTEXX Connect My Apt First Advantage Playgrounds and Water Package Center, The Conservice Parks Roto-Rooter Services Texas Materials, a CRH Arbor Contract Carpet Fit Supply, LLC Pappas Roofing and Company Company Contractors, Inc. Landmark Paint & Supply Construction Aroma Impressions Fitzpatrick Insurance SAS Sustainability Solutions Texas Southwest Floors CoreLogic Solutions Lane Law Firm, The Parcel Pending ASAP PERSONNEL, INC. ScentAir Tide Cleaners CORT FJS Distributors, Inc. Las Colinas Logo Mats, Inc. Park Place Power LLC Scotch Corp Trane Residential HVAC & Countertop & Cabinet Flooring Warehouse LeaseLock Parking Badge Supply Solutions Scott Equipment Laundry Fortress Building Products Ledge Lounger PAS Purchasing Solutions Systems, Inc. TransUnion 16 17 FastREGISTRATION OPENFacts NOW > REGISTER BY MARCH 12 TO SAVE!

FOR INDIVIDUALS Live! and Friday Installation & Awards  Register online at www.taa.org/conference. Gala online or at the Conference  Register and book your hotel room online with your American registration desk. You will also be given Express, MasterCard or VISA. (You’ll have to be registered for the an opportunity to reserve a table for Education Conference before you can book a hotel room.) 10 at the Friday Installation & Awards Gala. See registration information for  Questions? Call 888/294-0300. details about which ticketed events are FOR GROUPS included in your registration. Additional Companies registering groups can event tickets will not be sold at the door. You must present your ticket at the door  Register online at www.taa.org/conference to attend a ticketed event. Product/  Or, request a group registration form online to fill out and submit. service members who are not exhibiting All employees registered must be employed by the same company. in the Lone Star Expo may not purchase  Questions? Call 888/294-0400. additional event tickets. To attend any Conference social events, non-  Companies planning a company meeting at the Conference, exhibiting product/service members contact Lynn Fisher, CMP at [email protected] or call 512/479-6252 must purchase a Non-Exhibiting HOTEL INFORMATION WHAT TO WEAR DISCOUNTS Product/Service member registration.  Hotel reservations can be made after you’ve  Business casual. Comfortable shoes are a must. Bring a jacket or Early discount: Register by March 12 FORT WORTH CONVENTION registered online for the Conference. You’ll be light sweater in case you get cold in the seminar rooms.  Regular rates in effect through April 14. Higher onsite registration CENTER prompted to reserve your hotel room and given rates after April 14. TAA TERMS & CONDITIONS/POLICIES Most Conference events will be held at options. Reservations must be made by March 31 to  Group Discounts the Fort Worth Convention Center, 1201 qualify for these special discounted rates. Make your Substitutions: All substitutions and name changes must be received in writing by 11:59 p.m. April 14 and are subject to a $10  Group discounts are available for companies registering six or Houston Street in downtown Fort Worth. reservations as soon as you register for Conference! substitution fee. Substitution requests must be accompanied by a more employees. Early and advance registration discounts also Smoking, vaping and e-cigarettes are TAA room blocks may sell out before then. prohibited within the facilities. letter from the original registrant. After April 14, 2020, all changes apply to group discounts. Omni Fort Worth Hotel must be processed onsite in Fort Worth and are subject to the $10  6-10 employees ...... 5 percent off FORT WORTH DISCOUNTS 1300 Houston Street fee per name change.  11-25 employees...... 10 percent off Show your conference badge at a  $249 plus tax, single/double  Cancellation Policy: All cancellations received by March 12 will  26-50 employees ...... 15 percent off variety of Fort Worth restaurants  $269 plus tax, triple/quad receive a refund minus a $50 cancellation fee. Cancellations after  and shopping venues, and receive 51 or more employees.....20 percent off March 12 must be received by 11:59 p.m. on April 14, 2020 and will a special discount. More details: Sheraton Fort Worth Hotel  Payment must be made by one check or charge authorization. receive a 50 percent refund. NO REFUNDS will be given after April https://assets.simpleviewinc.com/ 1701 Commerce Street Separate checks mailed together in one package are acceptable. 14, 2020. All requests for cancellation must be submitted in writing simpleview/image/upload/v1/clients/  $199 plus tax, single/double  to TAA Registration at [email protected]. For more information call 888/294-0400 Monday-Friday, fortworth/Worth_Saving_Badge_  $209 plus tax, triple  8 a.m.–5 p.m. or email us at [email protected] Participants_9_10_19_3f59713c- Badge Reprints: Any badge that needs to be reprinted for any  $219 plus tax, quad  Individual Registrations 888/294-0300 605b-4502-838c-d5766e6ad864.pdf reason will be charged a mandatory $10 fee. No exceptions. Worthington Renaissance Hotel   Group Registrations 888/294-0400 Registration Payment Information: Payment is due at the time of 200 Main Street registration. Registrants authorize TAA to charge their credit card  Fax Number 972/349-7715  $226 plus tax, single/double/triple/quad the total payment and acknowledge there are no cancellations EVENT TICKETS after April 14, 2020. Hampton Inn & Suites Downtown You may purchase tickets for the Thursday Kickoff Party at Texas 1001 Commerce Street  Balance Due: Badges and registration materials will not be distributed to any registrant who has not paid in full.  $219 plus tax, single/double/triple/quad HACK Courtland Blackstone Hotel HAVE AN ANSWER READY WHEN YOU HEAR: 601 Main Street We only send supervisors/managers/etc. Scan for more details.  $199 plus tax, single/double/triple/quad Of course I know you can’t send everyone in the company—but my perspective as a (title) will be different Hilton Fort Worth Hotel than a (title’s). I’d be happy to (write a debrief, share what I learned in a future staff training session, 815 Main Street etc.) to pass on the tips and good information I learn.  $199 plus tax, single/double/triple/quad

18 19 Texas Apartment Association, Inc. 1011 San Jacinto Blvd., Ste. 600 Austin, TX 78701-1951

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Solutions. Pro tips you can use right away. Leadership. Honor inspiring industry Expertise. Wit and wisdom from Rommel professionals. Meet your 2020-2021 Executive Anacan, Jackie Ramstedt, Kristi Fickert, Committee members. Celebrate the beginning Register by of another standout year for your association. March 12 Paul Rhodes, Doug Davlin, Fred Moore, for your greatest Debbie Phillips and many more. Value. The best, and best-priced, professional savings! Options. 75 seminars to choose from; plan a development value in the industry. Greater program that meets your needs. savings with group and early registration discounts. Convenience. Industry education you need. A condensed weekday schedule with more Guy Fieri. Our Conference General Session Scan to go directly to value. Close to home. Under (mostly) one roof. featured guest, chef, restauranteur, New taa.org/conference York Times bestselling author and Food Scope. The largest Lone Star Expo in history. Network Star Guy Fieri. Hear Guy’s recipes New products and services to make your job for success, flavored with a heaping helping easier. of giving back. Tasty inspiration to pursue Networking. Connect with colleagues. your own dreams with purpose, passion and Expand your network. Enjoy special activities compassion. for NextGen Conference attendees.