The Phnom Penh Case
Journal of Transportation Technologies, 2018, 8, 291-311 http://www.scirp.org/journal/jtts ISSN Online: 2160-0481 ISSN Print: 2160-0473 Operational Characteristics of Paratransit Services with Ride-Hailing Apps in Asian Developing Cities: The Phnom Penh Case Veng Kheang Phun1, Reiko Masui2, Tetsuo Yai3 1Research Department, Japan Transport and Tourism Research Institute, Tokyo, Japan 2The Institute of Innovative Research, Tokyo Institute of Technology, Tokyo, Japan 3Built Environment Department, Tokyo Institute of Technology, Tokyo, Japan How to cite this paper: Phun, V.K., Masui, Abstract R. and Yai, T. (2018) Operational Charac- teristics of Paratransit Services with Rapid adoption of ride-hailing apps (RHAs) has greatly influenced the way Ride-Hailing Apps in Asian Developing people travel—there is no exception for paratransit users. However, it re- Cities: The Phnom Penh Case. Journal of mains unclear whether RHAs would be regarded as threats or opportunities Transportation Technologies, 8, 291-311. https://doi.org/10.4236/jtts.2018.84016 among paratransit operators in Asian developing cities. While RHAs have been viewed as disruptive transportation, several studies explored the threats Received: August 31, 2018 of RHAs on taxi industry—but only a few examined such threats on other Accepted: October 15, 2018 paratransit services (e.g., auto-rickshaws). This study assessed the changes in Published: October 18, 2018 the operational services among paratransit operators who have adopted Copyright © 2018 by authors and RHAs. The changes were examined by statistical comparisons using data col- Scientific Research Publishing Inc. lected from questionnaire survey with 182 Bajaj drivers in Phnom Penh, Jan- This work is licensed under the Creative uary 23-27, 2018, as a case study.
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