NORTH BAY REGIOnAL HEALTH CEnTRE 2010/2011 ANNUaL REPOrT

WELCOME

WITH PrIDE, WE CarE www.nbrhc.on.ca TO TABLE OF CONTENTS 4 REPORT BOARD CHAIR PRESIDENT & CEO THE NEW 7 A SUCCESSFUL MOVE NORTH BAY 8 A DAY TO REMEMBER OPEN HOUSE

REGIONAL 11 31 BEDS RELOCATE HEALTH 12 ARTS RESIDENCY PROGRAM

13 SAYING CENTRE GOODBYE

15 PHOTOVOICE RECOGNITION

19 REPORT VOLUNTEER ASSOCIATION

22 FINANCIALS

27 REPORT FROM THE HOSPITAL FOUNDATION

32 DONOR LISTINGS

North Bay Regional Health Centre 50 College Drive North Bay ON, P1B 0A4 705.474.8600 or 705.474.1200 www.nbrhc.on.ca REPOrT Of ThE BOarD ChaIr AND PrEsIDENT & CEO

2010/2011 was a historical year for both the North Bay General Hospital (NBGH) and the Northeast Mental Health Centre (NEMHC).

It was the year:

• We had a successful move into our long- enhance the patient experience by providing a awaited, 752,000 square foot, state-of-the-art full continuum of service. health centre and opened its doors for patient care on January 29 and 30. • We are Canada’s first fully integrated regional specialized mental health facility and district • We saw the last baby born in the old acute care referral hospital. Previous NEMHC hospital—a place where babies took their first President and CEO Robert Cunningham was breath for the past 100 years; and the first appointed as Executive Vice President of baby born in the new hospital where families NBRHC and Chief Amalgamation Officer and will now begin their life-long journey together lead the work with the Board and staff and for the next half century and beyond. physicians in both organizations towards this voluntary amalgamation. • We moved from antiquated mental health facilities that hindered our ability to provide • A new Board of Directors was developed from a place of recovery to a centre that provides the predecessor NBGH and NEMHC Boards a healing environment and gives patients with openings for three new directors and privacy and a sense of hope for the future. assumed governance of NBRHC effective April 1, 2011. • We sat in our new auditorium and watched, through live feed video, as our community’s • Over 150 people joined our volunteer force first MRI was lifted by crane through the wall of 250 active volunteers. Ambassadors, a on level two and installed in our new health new role for the health centre, greet patients centre. This leading-edge MRI and other new as they arrive, provide direction, assistance Phil Geden, Chair of the Board Mark Hurst, President and CEO diagnostic equipment ensure people receive and in many cases escort patients to these important services closer to home. appointments throughout the facility. Accountability is always forefront in our minds as we continue to strive to provide high quality patient • The partnership between the two hospitals • We joined forces to find solutions to the care. Along with hospitals across Ontario, our wait times, C. difficile infection rates, hand hygiene forged an even greater relationship by Alternate Level of Care (ALC) issues affecting compliance, and other quality indicators are posted on our website and on the Ministry of Health and appointing one President and CEO, Mark the delivery of care in our district. The North Long Term Care’s website. Our Board has approved the annual NBRHC Quality Improvement Plan Hurst, to lead the two organizations. Bay Regional Health Centre, Cassellholme/ that was recently posted on our website, which is a requirement under the Excellent Care for All act. Castle Arms, Mattawa and West Nipissing • The two boards then worked towards a general hospitals are finalizing a report This memorable year wouldn’t have been as successful without our staff, physicians and volunteers. voluntary amalgamation of NBGH and including suggestions for solutions to the We wish to thank them for their continued dedication to ensuring our patients receive high quality care NEMHC and created a new organization issues faced by high numbers of ALC patients. and service. We recognize how hard everyone has been working to provide this care while taking on known as the North Bay Regional Health Both the NE LHIN and the CCAC are at additional work leading up to our move to this wonderful new health centre and as we continue to Centre (NBRHC) effective April 1, 2011. This this partnership table and will be critical to settle into our new home. Their continued high spirit and dedication is acknowledged and very much is the first voluntary integration of its kind a successful outcome to this long standing appreciated. within the NE LHIN and is being touted as a challenge. major accomplishment that will improve and 4 5 A SUCCESSFUL MOVE

The realization of many people’s January 31, the health centre new chapter in the history of tireless efforts came to fruition officially opened for business our hospitals and points on January 29 & 30, 2011 and welcomed patients, families to a positive future for the when the North Bay General and the hospital community community and region we serve. Hospital and Northeast Mental to North Bay’s new state-of- A special thank you to the Health Centre moved to the the-art facility. This milestone excellent transition team! new health centre. Monday, represents the start of a 6 7 NBRHC OPEN HOUSE

A DAY TO

Over 16,000 people came out to get a sneak peek of the new state-of-the-art facility before we opened for patient care. The three-day event, held in December 2010, REMEMBER welcomed staff and their families, donors and the community-at-large and won a prestigious Ovation Award from the Toronto Chapter of the International Association of Business Communicators for best practice in the special events category.

8 9 On January 14, 2011, mental health beds and the Regional Dementia 31 BEDS RELOCATE patients from the Northeast more central to the large Care Program. These Mental Health Centre’s North geographic area covered by services join the Regional Bay campus relocated to NEMHC. The two specialized Children’s Psychiatric Centre its Sudbury Campus, as programs now located in also operated by NEMHC at mandated by the NE LHIN to Sudbury are the Regional the Sudbury site. provide regional specialized Specialized Transition Unit

10 11 SAYInG GOODbyE

The North Bay General Hospital and Northeast Mental Health Centre like to dance!

More than 25 departments took part in this fun, creative, team-building exercise to say goodbye to our existing hospital sites. The So You Think You Can Dance NBGH and NEMHC video won a Gold Quill Merit Award from the International Association for Business Communications for its success. Congratulations to everyone everyone who participated!

THE ART OF HEALTHCARE

ARTs The ArtsHealth North proposals for three month long in the art studio and in the hospital at large. Residency program offers a residencies, and are chosen Our first two resident artists were local, and REsIDENcy unique opportunity for local, by a sub-committee of the our upcoming three artists are from Montreal, PROGRAM AT national and international NBRHC Art Committee. During Vancouver and the Philippines. The NBRHC artists to bring their work to their residencies, artists are Art Committee is also responsible for taking the NBRHC the North Bay Regional Health encouraged to interact with existing art from both NBGH and NEMHC and Centre. Artists can submit patients, visitors and staff, both creating a permanent art collection at the new NBRHC. 12 13 NATIONAL RECOGNITION

PhOTO VOIcE rEcEIvEs NaTIONaL REcOGnITIOn

The Healing Opportunities Promoting Empowerment (HOPE) Team’s PhotoVoice project has been invited to present the idea to the Mental Health Commission of Canada as well as being recognized as part of the Ontario Hospital Association’s Health Achieve. Photo Voice is a grassroots approach to social change that addresses issues by putting cameras in the hands of those directly affected by them.

14 15 OUR VOLUNTEERS MAKE A DIFFERENCE

16 17 VOLUNTEER ACTIVITY VOLUNTEERS AT NBRHC FOR 2010-2011 FISCAL YEAR bRInG OuR facILITy TO LIfE. • 500 volunteers—double the number from the previous fiscal year RAIsE nEcEssARY • 20,000 volunteer hours contributed fUNDs fOr Our volunteers’ gift of time equals a $310,000 cost saving to EquIpmEnT the organization* And PaTIENT PrOgrams. New programs, processes and services:

• New screening and on-boarding processes THEY bRIGHTEn A • Ambassador Program • Day Surgery and Ambulatory Procedures Unit PErsON’s Day. volunteers • Ambulatory Care Unit volunteers • Art Committee volunteers EasE a PaTIENT’s • Patient Move Day volunteers AnXIETY And fEAR. VOLUNTEER ASSOCIATION REPORT sHARE THEIR With the amalgamation of the North Bay General Hospital, TaLENTs aND and the Northeast Mental Health Centre becoming official EXPErTIsE. April 1, 2011, it’s an exciting time for the NBGH and NEMHC Volunteer Associations. It’s a time of change, growth and new beginnings. OffER A fRIEndLY smILE AND sharE Previously functioning as two separate Volunteer Associations, our goal moving forward is to work as two ThE JOy Of sub-committees functioning under the North Bay Regional vOLunTEERInG. Health Centre Volunteer Association. This will allow us to work more collaboratively and better achieve our shared commitment of providing services and funds to enhance OuR vOLunTEERs’ patient programs for both the District Hospital and the gENErOUs Regional Mental Health programs. DONaTION Of We are proud of our major projects and achievements over TImE pROducEs the 2010-11 Fiscal Year. amaZINg rEsULTs.

*calculated using Imagine Canada’s Estimate of the Value of Volunteer Activity (EVVA) tool 18 19 VOLUNTEER ASSOCIATION REPORT CONTINUED

ACUTE CARE (formerly North Bay General Hospital Volunteer Association)

• Six volunteers received Life Time Membership Awards from the Hospital Auxiliaries Association of Ontario (HAAO) • $100,000 pledged to Seeing More Clearly – a campaign for an MRI and more… • $105,000 investment to build the new Gift Shop at the North Bay Regional Health Centre

REGIONAL MENTAL HEALTH (formerly Northeast Mental Health Centre Volunteer Association)

• Partnerships with various community organizations and sponsors to organize the bi-annual silent auction and annual mini-putt tournament with funds supporting patient programs such as: • Flat-screen televisions, a Nintendo Wii console and games for patients in the Forensics Program • Items for the SNOEZELEN room • Camp Tillicum activities • Portable defibrillator for patient outings a fundamental • Christmas activities for patient areas • Two collapsible tents for patient events part of our We are grateful for all the members of our Executive who generously give their time and we look forward to more opportunities to support the patients of the North Bay hospital Regional Health Centre. Lorne Cutts President North Bay Regional Health Centre Volunteer Association DISTRICT HOSPITAL

Randi Dutrisac President North Bay Regional Health Centre Volunteer Association REGIONAL MENTAL HEALTH

20 21 NEMHC NBGH UNaUDITED OPEraTINg UNaUDITED OPEraTINg STATEmEnT STATEmEnT

2010/11 2009/10 2010/11 2009/10 Operating Revenue: Operating Revenue

Government funding $ 66,681,784 $ 64,208,734 MOHLTC/LHIN * $ 121,219,411 $ 108,041,098 Other $ 3,493,022 $ 2,729,172 Insurance & patient revenues $ 9,042,858 $ 9,789,388 Investments $ 563,112 $ 673,967 Other revenues $ 19,095,785 $ 17,108,595 Amortization of deferred capital contributions and donations $ 117,564 $ 152,665 Administered programs $ 13,685,318 $ 12,750,844 $ 70,855,482 $ 67,764,538 $ 163,043,372 $ 147,689,925 Operating Expenses: Operating Expenses Salaries and wages $ 30,909,351 $ 31,811,157 Supplies and other $ 22,600,646 $ 19,624,623 Benefits $ 8,110,393 $ 7,304,699 Salaries and benefits $ 112,816,269 $ 105,555,417 Medical staff remuneration $ 6,876,767 $ 6,386,625 Medical & surgical supplies $ 7,678,407 $ 7,574,637 Amortization of capital assets $ 473,241 $ 440,795 Drugs $ 5,587,816 $ 5,397,378 Drugs and medical gases $ 413,166 $ 471,073 Other supplies & expenses $ 28,883,048 $ 21,205,617 Medical supplies $ 104,882 $ 103,173 Amortization - furniture & equipment $ 4,306,210 $ 4,326,278 Administered programs $ 13,685,318 $ 12,750,844 $ 69,488,446 $ 66,142,145 $ 172,957,068 $ 156,810,171

Excess of Expenses over Revenues before interest, Excess (deficiency) of Revenues over Expenses amortization of buildings and deferred contributions before interest and amortization of buildings and and other items deferred contributions $ 1,367,036 $ 1,622,393 $ (9,913,696) $ (9,120,246) Interest and amortization of buildings and deferred contributions Interest and amortization of buildings and deferred contributions Recovery of interest on long term obligation 11,989,228 Interest on other long term debt $ (5,049,268) $ 0 Interest on long term obligation (13,245,182) Government contribution for interest on other long term debt $ 4,994,380 $ 0 Amortization of deferred contributions - buildings 2,110,669 610,027 Amortization - buildings $ (2,137,503) $ (1,369,866) Amortization - buildings (4,228,343) (1,399,833) Amortization of deferred captial contributions $ 620,755 $ 135,120 $ (1,571,636) $ (1,234,746) $ (3,373,628) $ (789,806)

Excess of Expenses over Revenues before other items Excess (deficiency) of Revenues over Expenses from continuing operations $ (204,600) $ 387,647 $ (13,287,324) $ (9,910,052)

Discontinued operations $ 0 $ (66,972) Transition costs (10,885,400) (4,491,656) Excess (deficiency) of Revenues over Expenses for the year $ (204,600) $ 320,675 Recovery of transition costs 10,885,400 4,491,656

$ 0 $ 0

Excess of Expenses over Revenues for the year $ (13,287,324) $ (9,910,052)

* Ministry of Health and Long Term Care / Local Health Integration Network

22 23 HOSPITAL ACTIVITY

2010/11 2009/10

Births 843 939 Inpatient Admissions 10,107 10,545 Inpatient Days 75,762 76,411 Renal Dialysis Visits 7,430 7,320 Radiology Tests 48,872 50,718 CT Scans 18,887 20,215 Emergency Visits 50,742 47,402 Surgical Procedures 10,000 10,402 Medical Staff 138

Staff Full Time 1,053 968 Part Time 721 655

Total Staff 1,774 1,623

24 25 SEEING MORE CLEARLY CAMPAIGN VOLUNTEERS

CLOsInG OuR cOmmUNITy’s hEaLTh cARE GAp

Through generous gifts and the efforts of our volunteers, the Foundation was able to provide $3,067,098 in support of the building of the new hospital and the purchase of much needed medical equipment. The Foundation raises district support through direct mail letters, personal solicitation, memorial giving, monthly giving, third party events and Our Hospital Walk/Run signature event.

Barbara Morland Wellard, Chair of the Board

Fiscal 2010 - 2011 was a called the North Bay Regional transformational year. The Health Centre Foundation. It will Foundation entered into a secure philanthropic support memorandum of understanding for our district’s medical and (MOU) with the Northeast our region’s mental health care Mental Health Centre to begin needs. It will build stability and accepting and raising funds for capacity for the future of the regional mental health. The MOU North Bay Regional Health served as an interim agreement Centre. The Foundation moved until full amalgamation between from its Main Street location to the North Bay General Hospital the new North Bay Regional and the Northeast Mental Health Health Centre facility located at Centre was finalized. The newly 50 College Drive. structured Foundation will be Lois Krause, Executive Director

BREAKDOWN OF REVENUES BY DONORS FOUNDATION 2010/2011 REPORT 26 27 NORTH BAY HYdRO SOcIaL CLUb

Seventeen years ago, three North Bay Hydro With some of the proceeds, the North Bay employees; Wally Lott, Mark Storie and Norm Hydro Social Club made many quiet donations Coutts found there was a market for recycling old in the community. This year, the North Bay hydro lines. It would require some effort. During Hydro Social Club made a significant donation their coffee breaks and lunch hours, they started of $50,000 toward the Seeing More Clearly stripping the insulator off the wires so that the campaign. copper could be sold for recycling. Thank you North Bay Hydro Social Club.

CLAudE & MARIA FOrTIEr

Claude & Maria Fortier have been friends of the hospital and the Foundation for many years. They moved to North Bay from Hearst in 1991 where they owned a food store for 25 years. They continue their success with a variety of investment ventures. The Foundation has installed donor walls Many patients need regular MRIs and other Their first major donation to the acknowledging levels of cumulative giving which advanced diagnostic imaging scans that have not Hospital Foundation was for the complements the donor recognition program. been available in our district. With the addition of building of the new health centre. an MRI, digital mammography, X-ray, fluoroscopy For over five years, Claude has The North Bay and District Hospital Foundation and angiography equipment, as well as a volunteered on the Foundation’s accepted the responsibility to lead district SPECT/CT for nuclear medicine, our district now Major Gift Committee, helping to communities in support of Seeing More has access to and provides the best diagnostic secure philanthropic support for Clearly: A campaign for an MRI and more... imaging care available. various initiatives that help the The campaign, lead by honourary co-chairs hospital provide advanced levels Barbara Minogue, Ted Hargreaves and Steve The total cost of the district’s diagnostic imaging of care. Omischl, and managed by campaign co-chairs equipment needs is more than $10 million. Ted Thomson and Al McDonald, is joined by 40 The Foundation has committed to help the Claude is a Seeing More Clearly committed community leaders from our district. community raise $6 million. With this promise, campaign cabinet volunteer and The campaign started its first phase in October the hospital took a bold step and borrowed the a major donor to this campaign. with a focus on leadership gifts. funds necessary to purchase the equipment, He and his wife Maria have making it available for use now. Early detection made a personal contribution of resulting in early intervention saves lives. $150,000.

Thank you Claude and Maria. 28 29 EXEcuTIvE COmmITTEE: WAYs TO GIvE Barbara Morland Wellard, Board Chair Lachlan McLachlan, Vice Chair There are a number of ways you can give Nancy Birtch, Treasurer your support/donate to the hospital: Guido Verrillo, Chair Planned Giving Committee Linda Karam, Chair Annual Giving Committee Online Lois Krause, Secretary The Foundation has made it easier for you to give. You can now donate online by ANNUaL GIvINg COmmITTEE going to the Hospital’s website Linda Karam, Board Trustee, Committee Chair www.nbrhc.on.ca, click on the Foundation Beverly Martin, Board Trustee page and click the Donate Now button. Lynn Larondeau, Community Volunteer Bernard Penney, Community Volunteer By Mail Tami Price-Fry, Community Volunteer Mail your donation to: Jeff Serran, Community Volunteer North Bay Regional Health Centre Andrew Staniforth, Community Volunteer Foundation Pat Stephens, Community Volunteer PO Box 2500 Vicki Tyler, Community Volunteer North Bay ON P1B 5A4 KALVIN YOUNG, MS PATIENT By Telephone FInAncE And Call the Foundation Office at “I have Multiple Sclerosis and usually travel four hours INvEsTmENT COmmITTEE 705-495-8125 to donate with your Visa, for my MRI scans. That’s hard enough for a healthy Nancy Birtch, Board Trustee, Committee Chair MasterCard or American express. person, let alone someone living with a chronic disease. Lloyd Burke, Board Trustee I will need more MRIs as my disease progresses. I look Earl Graham, Board Trustee forward to having them close to home!” In Person Linda Karam, Board Trustee Visit the Foundation Office at 50 College Luc Lalonde, Board Trustee Drive to deliver your donation in person. Robert Martyn, Board Trustee

This past year the Foundation sent two letters The Foundation encourages donors to make INvEsTmENT to the community seeking urgent support. In the planned gifts, such as a gift in a will, a gift REvIEw COmmITTEE Donations of $20 or more will spring of 2010 Dr. G. Uys, Emergency Physician, of property or a gift of life insurance. The Robert Martyn, Board Trustee, Committee Chair automatically receive an official charitable asked donors to help deliver emergency care Foundation hosted donors at a How to Protect Luc Lalonde, Board Trustee tax receipt. faster with the purchase of a portable ultrasound. Your Wealth seminar series on The Role of the Eric Thomson, Board Trustee The fall 2010 appeal letter was signed by Dr. Joe Executor. Lawyers, accountants and wealth Shawn Flindall, Community Volunteer Madden, Chief of Staff for NBGH, seeking funds advisors were invited to a seminar on Planned Peter Greco, Community Volunteer for the purchase of advanced medical equipment Giving using Life Insurance. for our new hospital. The community responded generously to both of these appeals raising more The fourth annual Our Hospital Walk/Run had a PLAnnEd GIvINg COmmITTEE than $88,100. number of exciting changes including the move Guido Verrillo, Board Trustee, Committee Chair to the North Bay Regional Health Centre site, Eric Thomson, Board Trustee The community supported the more than 22 new 2km, 5km and 10km routes, and the addition Barbara Morland Wellard, Board Chair special events hosted by service organizations, of the April & Friends Walk. The Hospital’s most John Balfe, Community Volunteer businesses and individuals in support of the successful run to date attracted 660 participants, Sally Colvin, Community Volunteer Foundation. 130 volunteers and 42 sponsors raising over Shawn Flindall, Community Volunteer $100,800 in cash and gifts-in-kind.

30 31 Donors listed in this report Marie Don & Donna Couchie Association Robert Becks David & Donna Burton TWG Communications Lee & Carolyn Crawford Ontario Power Generation Central Lance & Huguette Bedwell Elisabeth Busch made these cash gifts, Fernand Crépeau Hydro Plant Group Operators Glenda Beilhartz Michael & Joanne Buss pledge payments and Robert & Sharon Cunningham OPG Employees’ & Pensioners’ Leora Bekesi Mario & Stella Caicco gifts-in-kind from April 1, Ralph & Doreen Currie Charity Trust Hélène Bélanger Charles & June Campbell $5,000 TO $9,999 Dr. Ralph & Lorraine Dell’Aquila Quilts By The Bay Joyce Bennet Jack Campbell 2010 to March 31, 2011 Chancey & Kathleen Armstrong Dr. Bruce & Cathy Demers Ramsay Law Office Greg Bent Mary Cappadocia Margaret Roynon Hughes Ab & Betty Dennis Rebuilt Resources Skills Dev. Inc. Stephanie Bergeron Bette Card Dr. Cameron & Florence Hunter Jean Dockendorff Riverview Cottages Teresa Berghamer Claude & Lyse Cardinal Ernest & Mary Levis Victor & Patty Fedeli Royal Canadian Legion Branch #599 Katherine Bergman Ted Fielder & Sheila Carr Roger & Sandra Marleau Ronald & Madeleine Gasparetto Sim Jim Treats Doreen Berry Sylvain Carriere $100,000 TO $249,999 Nicole Neff & Family Evans Bertrand Hill Wheeler Rose Gelineau Stradwick’s Carpet One Barry & Lydia Bertrand Dr. Joel & Kim Carter Fred & Mary Ann Routery Stanley Hanna Symetrics Rudy & Marie-Noella Bertsch Anton & Phylis Carter Architecture Inc. John & Barbara Wellard North Bay General Hospital Volunteer Dr. Scott Kerrigan & Claire Domitric Tom & Ellie Thomson André Bessette Wayne & Michelle Causton Boston Pizza - Michael Gibb Bruce & Lois Krause Family Twiggs Coffee Roasters Edward Bettiol Stephen Cerisano Association Canada Brokerlink (Ontario) Inc. Tembec Inc. Joseph & Joanne Laplante United 50 Seniors Club David & Laurie Betz Antonio & Jana Cesarano Clarion Resort Pinewood Park Eugène & Hélène Legros West Ferris Secondary School Roger & Marilyn Betz Luc Champagne Delorme’s RV Sales and Service Dr. Mario & Suzanne Lemay Academic Donald & Sheila Bickerton Laurence & Margaret Chapin Investors Group Financial Services Donna & Roger Liddle WF Minor Sports Assoc. C. Nancy Birtch Roland & Meimi Charette $25,000 TO $99,999 Inc. Ian B. Macdonald ZW Group Judith Blahut Bernard & Beverley Charron Claude & Maria Fortier Jim Moore Petroleum & Moore Victor & Joanne McClenaghan Ronald & Pauline Blais Gilles & Jeannine Charron Dr. William & Patricia Hodge & Family Propane Ronald & Dianne McMillan Rebecca Blais Les & Marion Chartrand Angela H. Pedley (Charity) Trust Kiwanis Club of Nipissing Dan & Brenda Muto Bill & Joan Blumsom Dr. James Ted Chase Comsatec Inc. Lafarge Canada Inc. Steve Omischl $100 TO $999 Joyce Boettger Norman & Irene Checkley Dokis First Nation Lakeview Tim-BR Mart Oscar & Sandra Poloni Ruth Bolan Peter & Peggy Chirico Hoppers Buick GMC North Bay Leon’s Furniture Gaetan & Liette Allaire Rodney Prophet Deanna Allan Dr. Larry & Marilyn Boland Gerry & Louise Chivers J.S. Redpath Limited Manitoulin Transport Eric & Judith Quaisser Dr. Douglas & Bonnie Bolger Leo & Monica Chivers Kiwanis Club of North Bay Metal Fab Ltd. Constance Allison Donald & Mary Rolfe Christine Amendola Lillian Bond Karl & Susan Christian North Bay & District Home Builders’ Nortek Stanislaw Sliwinski Don & Barb Bonenfant Betty Church Association North Bay Lions Club Charlotte Ames Julie-Ann Smrke Clem & Lise Amyotte Kenneth & Nancy Boody William Church North Bay Hydro Distribution & North North Bay Royal Purple Lodge #170 Dr. Jon & Donna Spencer Helen Boody Grant & Isabel Churcher Bay Hydro Social Club North Bay Toyota Ltd. James & Karen Anderson Russell & Nancy Thompson Stephen & Kathleen Anderson Anna Borecki Larry & Leslie Ciglen The North Bay Nugget Northern Credit Union Craig & Sondra Thomson Norman & Helen Borenstein Tom & Barbara Clare Papa Joe Lefebvre Family and Order of Eastern Star Fidelis Chapter Elaine Arcand Dr. Lukmaan Waja & Dr. Inez Jinnah Jacline Archambault Andrew Borkowski Lewis & Mary Clarke Friends No. 99 Dr. Tsing San & Dr. Rajalaxmi Wong Diane Bourdon Bernice Cleator Starlight Children’s Foundation Peak Fitness Yoland & Suzanne Archambault David & Sadie Youmans Dr. Frank & Ruth Armstrong Fern & Brenda Bourre Arnold & Elva Cline Royal Canadian Legion Branch #23 Dr. Richard Zamperoni & Dr. Robert & Helen Bower Arthur & Avril Coburn Royal Canadian Legion Ontario Richard & Mary Lynn Armstrong Stephanie Gamble Ruth Ashe Gilbert & Nancy Bowness Dr. David & Cathy Cochrane $10,000 TO $24,999 Provincial Command Branches A.C.T. North Bay Council 1049 Michael & Barbara Boyd Gary & Jill Cockerell and Ladies’ Auxiliaries Charitable Peter Ashurst Don & Dr. Victorine Beddage Caisse Populaire North Bay Limitée Roger Brassard Brian Colley Foundation Cheryl Aslett Gabriel & Ruth Collette Cementation Canada Inc. Gertrude Brennan Thomas Comba The Mortgage Centre Dr. Kenneth & Mary Jane Asselstine Russell & Sally Colvin Cercle d’amitié de Sts-Anges Hal & Diane Brereton Robert & Yolande Comstock True North Chevrolet Cadillac Ltd. Nicole Audet Valentine (Ali) Jackson Club Richelieu - North Bay Grace Briggs Teresa Cooke Walmart Canada, Inc. Patricia Audette Dr. Kenneth Kesty & Dr. Cynthia CN Employees’ and Pensioners’ Brian & Adele Bromley William & Caroline Corbett Philip & Diane Aultman Bullen Community Fund John & Sharon Aultman Bonnie Brouse Lynne Cotie Walter Sitkowski & Dr. Katarzyna Ed Eng Photography Cory & Donna Backer Annie Brousseau & Richard Labelle Elgin & Jean Cotton Lukomska $1,000 TO $4,999 Filion Monuments Mike Bailey & Marilyn Pattenden- Gary & Donna Brown René & Adele Coursol Floyd & Ruby MacMillan Barbara Bain Giant Tiger Bailey Roman Brozowski Richard & Elaine Courtice Gordon & Phyllis Yardley Roland & Nida Barber Hilltop Variety Edward & Dorothy Bale Kari Brozowski Douglas H. Courtman AKtion Club Campbell & Kathleen Barrington Hock Shop - Boucher Family Ian Ball Claude & Natalie Brunette Stanley & June Courtney Dean’s Pharmasave Gerhard & Margaret Beckert J. G. Fitzgerald & Sons Ltd. D. Wayne & Linda Barker Michael & Shirley Bubnich Jane E. Courtney Designed Roofing Ewart M. Blackmore L’Alliance des caisses populaires de Erin Barker David & Marilyn Buchanan Gisele Cousineau Knights of Columbus – Chevalier de Dr. Blair Bowker l’Ontario ltée Norman Baxter Lawrence & Doreen Buchanan Melvin & Doreen Cox Colomb Paulette Breault Lewis Motor Sales Inc. Dr. René & Mathilde Bazinet Dr. Brian & Janet Buckley Helen Cozac Lynn Johnston Productions Inc. Herbert & Geetie Brown Mattawa Golden Age Club William & Ruth Beattie Orville & Madeline Buffett Eli Craig Northern Ontario Heritage Fund Bill & Doris-Rae Brownlee McGuinty Funeral Home Ltd. Harold & Linda Beatty Ronald Buffett Carl & Gloria Crewson Corporation David Butti Mitchell Architects Inc. Rodger & Dianne Beauchamp Sue Bullard Wesley & Lois Crigger Joe & Heather Guido Alan & Michele Cameron North Bay & Area Insurance Brokers Judy Bechard Peter Burns & Carolyn Kennedy Patrick Critchley Shoppers Drug Mart - Lakeshore Dr. Marina Chalmers Association Corinne Beckerleg David & Patricia Burt Stead & Carolyn Crockett Sisters of St. Joseph of Sault Ste. Dr. Anurag & Anne Chopra North Bay Professional Paramedics Christopher Burtchall John & Jeanne Cullis 32 33 Henry & Evelyn Cuming Georges & Huguette Fournier Dudley & Dorothy Huff Emile & Ella Lamothe Anne Martyn Cheryl Nidd Bernice Daly Diana Fox Trevor Hughes Marie Lamothe Frank & Thea Marusich Eva Nodder John & Valerie Davis Barry Frampton Rosemary & David Hughes Dr. R.L. Landriault James & Margaret Mason Larry & Helen Novack Ronald & Margaret Davis Robert & Joan Franklin Martin Hunka Leonard & Leona Lang Joan Mason Bart & Gail Oattes Nancy Davis Lynn Fraser Joseph & Carole Hunnisett Lucien & Alice Langelier A. David May & Desirée Duda Thomas & Cecile O’Brien Kenneth Hoyle & Donna Day-Hoyle Lottie & Hans Frenssen Raymond & Donna Hunt Shirley Langford Chris & Lori Mayne William & Ivy Odorizzi Al & Heather Decloe Larry & Nadine Frezell Joanne Hurd Robert Lapointe Edward & Antoinette McAuliffe Dr. Kevin & Sandra O’Grady Frank & Evelyn Dell William & Iona Fricker Robert & Lois Hutton Beatrice Laporte Lloyd & Sivan McClenaghan Peter & Willa O’Hare Dr. Dave & Carol Dellandrea Vernon & Eileen Fry William & Dorothy Hyndman Sandra Laporte Stewart & Helen McCombie Gladys Olmstead Jonny Dempsey Donald & Gloria Gadd Shirley Irvine Brenda Larente Elaine McCool David O’Neil Joan Denomme Jean & Lucille Gauthier Bill, Nancy & Hiliary Jacko Hermès & Lucie Larocque S. James & Veronica McEachran Richard & Rhea O’Neill Joe Derook Donald & Joan Gavin Ronald & Jean Jackson Kevin & Pauline Latimer Cheryl McFarling Enza Orsi Milton & Ruth Detta Dennis & Sandra Geden Morris Jackson Robert & Linda Laughlin Gerald & Helen McIsaac Angela Orsi Nancy Dewar & Brad Stenning Philip Geden Susan Jackson James Laverock Lachlan & Laurie McLachlan Dick & Linda Oudekerk Richard Dickson & Ida Childs Antonio & Susan Gentile Brian & Tanya James Paul & Jo-Anne Lavigne Archie & Margaret McLaren Guy & Joan Ouellette Ralph & Patricia Diegel Joseph & Bernadette Giesler Lanny & Ruth James Denis & Linda Lawrence Marilyn McLaughlin Richard & Mira Pacaud Frances Dignan Wilfred (Biff) & Doris Gigg Gary Jamieson O. Robert & Barbara Lawrence Dr. Edward & Jane McLean Dr. Murray & Angela Pace Madeleine Ditchfield Garth & Joyce Giles Robert & Jean Jamieson Vern & Huguette Leacy Donald & Janet McLean Keith D. Pacey & Nancy L. Kilgour Stacey Donches Bernard & Denise Giroux Dr. James & Jessie Jamieson Marie Leblanc George & Ruth McLean Ray Mantha & Victoria Paine-Mantha Ronald & Arlene Dool Jean-Claude & Francine Giroux Brian & Lea Janisse Paul & Deborah Lecoarer Harold & Audrey McLean Peter & Maria Panarites Lois Douglas Lucien & Liliane Godfroid Ron & Judy Janzen June Lee Deborah McNeil Elene Papineau Murray Dowdall Dr. Leonard & Janet Goldberg Douglas & Marilyn Jess Clarence Lefebvre Fred & Anne McNutt Donald Parker Lisa Drinkwalter Marilyn & Garth Goodhew Matthew & Paulette Jessup Marcel & Susan Lefebvre Ian & Mary McTavish Robert Partridge Patrice Dube Dalton & Barbara Gordon Elizabeth Johnson Louise Lefebvre Fred & Lynne Mepham Randy & Nancy Partridge Shelly Dubeau Ross & Glenna Gowan Carol Johnston Joseph Legros Mercier Bud & Velma Pawson Robert & Louise Duchesne Dr. Wendy Graham Joseph & Gale Jolie Robert Lein & Patricia Chapman-Lein Victor & Frances Merriman Garry & Linda Payne Allan Duffy & Jo-Anne Jolkowski Cameron & Michelle Graham Neil & Deborah Jones Robert & Beryl Lemke John & Carol Miller George & Mary Payne Lawrence Duggan Jacques & Jennifer Graveline Malcolm & Janet Joseph John & Mary Lepkan Ron & Nancy-Anne Miller Judith Penney Ronald & Jeanette Dunbrook Jacqueline Gray Fred & Ann Juett Leon & Eileen Levasseur Gerard Minnery John & Nona Peroff Ted & Annette Dunn Richard & Lynn Green Dr. Yoshihiro & Jean Kamachi Colombe Levert Chris & Sandra Minor Marcel & Micheline Perreault George & Marilyn Duquette Margaret Green Robert & Cecile Karius Joyce L. Lindsay Keith Mitchell Lise Laurette Perrier Ollie & Norman Edmunds Robert Grills Karen Kassburg Kenneth & Reta Lindsey Wendy Mochizuki Mary Perrier Harold & Eleanor Edwards Bill Hagborg Heinz & Rosemarie Keller Peter & Marlene Link Dr. Dennis & Peg Mock Ralph & Lucienne Perrin Nora & Don Coutts Kathleen Hallett John & Joyce Kellough James & Tina Loeffen Eric Modeen David Pessah Phyllis Esch Claudette Hamilton James Ronholm & Melinda Kent Gladys Long Patrick Moore Amelia Pessotto Donald & Joan Euler Donald & Sharon Hampel Melvyn & Linda Key Brenda Loubert Jane Moran Gordon & Jean Pettigrew Richard & Barbara Evans Anne Hansman Elaine Kilroy George C. Lowe Andrew & Karen Morgan Lauri Petz Rebecca Fair Paul & Jacalyn Hanson William & Susan Kindratiuk Ernie & Kelly Loxton Shirley Morin Gordon & Marjorie Philbin Vivienne Falconi Carl & Patricia Harding Patricia King Kenneth & Susan Ludlow Tammy, Don & Summer Morison Dorothy P. Phillips Robert & Betty Farris Aubrey & Carmen Harris Sally King Mark & Lesley-Anne Lyons Michael Stockfish & Dr. Karen Morris Marc Picard & Gillian Scott-Picard Brian & Bernice Fawcett Paul & Elizabeth Hart Kelvin & Kim Kivimaki Pat & Joyce Lyons Peter & Lynda Moseley-Williams David Piccin Dr. Frank & Ruth Fazzari Fred & Sheila Haskins Larry & Heather Klein Holly MacCaul Clifford & Barbara Moulder Jessie Pierce Bernice Fearnley William & Mariann Hibbard Donald & Ruth Knight Bruce MacMillan Edward & Janet Anne Mounce Pietro, Mimme, Alfredo & Stefano Iati Les & Verna Feindel Karen Hill William & Marina Knight Marilyn MacVeigh Elgin & Velma Moynes Anthony & Suzanne Pigeau Edward Fenn Robert & Deanne Hillis Bruce & Marisa Knox Eric & Joy Magill Peggy Mueller Raymond & June Pigeon Harold & Marjorie Fennell Dianne & Mick Hinds Kenneth & Barbara Koehler Julie Malette Paul & Olga Mulc Brent & Linda Pigott Ernest & Mary Jean Ferguson Alban & Cleo Hinsberger George Kotsilidis & Ann Elliott Melissa Maloney Christina Munro Beatrice Pilon Joan Ferneyhough Daniel & Geralda Hinschberger Michael & Marian Kotsilidis Bryan & Ellen Manson Dennis Murphy Robert & Rita Pincivero John & Annette Ferris Allan Hirsh Marion Kripotos Catherine Mantha Carla Murphy Randy & Deborah Plantt Kevin Ferris Barbara Hobbs Terry & Dorothy Labrick Tony & Maria Marchione Murray & Diane Neil Garth & Claire Poff Marie Ferriss Gerald & Trudy Hogan Paul & Diane Lachance Gaetan & Connie Marcil Dale & Geraldine Neily Steve Polec Mary Fetherston & Families Irene Honeyborne Richard & Sandra Lachance Giorgio Marganelli Alex & Maria Nemeth Colette Polec Aurèle & Rita Filiatrault John Hopper Maurice Lafrance Jean-Noel & Georgette Marleau Merna Nesbitt Adélard Potvin Lionel Filion George & Anne Horwood Liana Lafranier Eugenio & Irene Marotta Heinrich Neufeld Gérard & Gisèle Pouliot Ken & Dorothy Fisher Dr. Scott Houghton Judy Lafreniere Leo & Karen Martel Bruce Nevison James & Elizabeth Price Philip & Jean Fisher Lois Houston Colette Laird Michael & Nancy Martel Jeanne D’Arc Newton Owen & Hazel Price William & Susan Fisher David & Kristen Howard Ivan & Doris Lajoie Robert Fry & Beverly Martin William & Thelma Nichol Ted & Grace Price George & Judy Flumerfelt Terrance & Margaret Howard Marc & Doreen Lalande Marjorie Martin Robert & Kristine Nicholls Gabriel & Rina Primeau John & Betty Foreman Gord & Peggy Howe Marcel & Jane Lalonde Gerard Martineau Stan & Jean Nichols Stanley & Millicent Priolo William & Mary Foslett Keith & Marjorie Howe Yolande Lamothe Rob & Judy Martyn Stan W. Nichols Norman & Joan Promane 34 35 Martine Proulx Fran Shannon Paul & Irene Thomson Consulting Engineers in joint venture J & J Machine Works Auxiliary (no 415) Marguerite Pugliese Murray & Jo Anne Shave Ted & Sharron Thomson with Halsall Associates Johnson Controls Royal Canadian Legion Ladies Grant & Janice Pybus Terry & Vonnetta Shore Betty Thomson The Thomson Family & Assante Kal Tire Auxilary Branch 23 Dr. Keith Quirk Warren & Irene Shunk Gary & Marilyn Thornton Wealth Management Kinsmen Club of North Bay Scotiabank Leo & Helga Rainer Germain & Shirley Simard Dana & Wade Tremblay Atlas Copco Exploration Products Knight Piésold Ltd. Soeurs de l’Assomption de la Sainte Paul & Mary Lou Rainville Boyd & Dorothy Simms Laurie Trepanier Beacon Securities Limited Knox Insurance Brokers Management Vierge Patricia Rainville David & Louise Simpson William & Helen Trussler Beta Sigma Phi Beta Upsilon Masters & Staff SRP Building Products Inc. Bob & Tamara Ramsey Alan & Gwen Simpson Peter & Dimi Tuovi Beta Sigma Phi Lambda Master Latitude Developments St. Joseph’s School of Nursing Class William & Helen Randle Dr. Robert & Stella Sinclair Frank & Bernice Turbach Chapter LCBO of 1970 Kenneth & Evelyn Ratz Reed Sisson Norma T. Ubana Beta Sigma Phi Preceptor Eta Lincluden Management Limited Telus Community Engagement Lenore Redhead Joseph & Theresa Slattery Therese Vaillancourt Chapter Malcolm Wallace Auto Repair The Association of Past Ontario Lorence & Janis Reed Steve & Leslie Slattery Carole Valcourt Broan Marketing Department Metso Minerals Manufacturing Quartet Champions Theodore & Isla Reed Brian & June Smith Shirley J. Valenti Bruman Construction & Leasing Ltd. Canada Inc. The Fun in Fitness Club Christine Reed Laurie & Marilyn Smith Judge George & Carol Valin Burk’s Falls Lions Club Ministry of Northern Development & Rita Scherba, independent consultant Esther Reed Marlene Smith-Fitzmaurice Mary Van Amelsfoort C.U.P.E. Local 122 Mines for The Pampered Chef Kevin & Susan Reid Crawford & Lynne Smyth Ingrid Van Vliet Canadian Bearings Ltd. Monteith Management Group The Science Department of Robert F. Edouard & Yvette Renaud Keenan (Ace) Smyth Peter Vaudry Catholic Women’s League - Holy MTO - Provincial Highways Hall C.S.S. Marilyn Reynolds Howie & Elsie Soule Guido & Helen Verrillo Name of Jesus Council Management Division The Sundridge Happy Gang 705 Roland & Nicole Ribout W. Archie Soule Colin & Joan Vickers Central Welding & Iron Works Nasittuq Tilden Lake Fire Deptartment Faith Ricciuto Margaret Souter Robert & Pearl Violette Coca Cola NBGH Clinical Records Staff Tim Hortons of North Bay Sharon Rich & Michael Owen Andrew & Barbara Spencer William & Renee Vis Consolidated Homes Ltd The Staff of the Near North District Trout Creek Seniors Friendship Club David Richardson John & Isabelle Spiller James & Elsie Vokes Danny W. Ferguson Barrister & School Board Trow Associates Inc. Greg Riddler Norm & Bev St. Amour Bruce & Elsa Wain Solicitor Nipissing University University of Ottawa Louise Riddler Patricia Nadine Stack Paul & Sharon Walker Davedi Club Ladies Auxiliary Nipissing-Parry Sound Catholic Valin Partners Brenda Riddler Bert & Kim Stahl Dr. Charles Wall Demarco-Lucenti Insurance Brokers District School Board Widdifield Secondary School Olive Ridler David Stana Jo Wallace Limited North Bay Horticultural Society YES Employment Services Bert & Bev Robinson Helen Stanton Colin & Carol Wallace-Tarry Dr. P. Fuzy Dentistry Prof. Corp. North Bay Sports Hall of Fame Michael & Rachelle Rocha Barbara Stanwck-Taylor Douglas & Barbara Walli Efecto De Ondas Inc. North Country Mini Barns Ed & Gail Roche Reginald & Andrée Steers Brenda Walsh FDM4 International Inc. Nursing Staff - St. Joes Mother House Raymond & Shelley Rochon Cheril Steffler W. W. & Diane Walton Ferris Home Hardware O.C.P. Construction Supplies At their request, donors who have John & Aurore Romain Dr. Donald & Heather Stemp Frank Watters Fidelity Investments Canada Ltd. Osprey Links Golf Course chosen to remain anonymous are not Gilbert Ronholm Victor Stenning Patrick & Margaret Watters Flat Fee Realty Power Sports & Marine Ltd. listed The Rosoph Family Phyllis Stevens Harry & Helga Weiskopf Germania Nipissing Club Inc. R.E.D. Restaurant Equipment Gordon & Inez Ross Sheldon & Bernice Stillar Susanne Weiskopf Golden Age Towers Tennant Distributors of Canada Ltd. Norman & Frances Rothwell Sylvio & Thérèse St-Jules Kenneth & Helen Whitehead Association Rai Grant Insurance Brokers Barry & Gloria Rowlandson The St-Onge Family Donald & Janet Whyte Hydro One Employees’ & Pensioners’ Retired Teachers of Ontario - Therese Roy Rita Storie Lewis & Sherry Whyte Charity Trust Fund Nipissing District 43 Daniel Ruedl Garry & Carol Stuart Edith Wickett IdyllTyme Sports & Marine Royal Canadian Legion - Ladies Patricia Sakaluk Bruce & Karin Sumbler Steve Wilson Joanne Salmonson Brad & Vicky Sutherland Thomas & Dianne Wilson Gordon & Marlene Sampson Alec & Joan Swannell Linda Wilson William & Marilyn Sands Fred Swartz Albert & Bernice Wilton The following donors CTV PGI Fabrene Inc. Paul & Pauline Sargent David & Debbie Sway Elmer & Jeannine Winfield Cementation Canada Inc. Plenary Health Robert & Louise Sauer Larry & Jane Sweig William & Dianna Wolfe supported the Hospital Dollar’s Independent Grocer RBC Royal Bank William Scaife & Grace Demille Laurie Sweig Gary & Heather Wood through sponsorship gifts Edi-Cord Word Processing Systems Rogers Radio Basil & Georgette Scanlan Maurice Switzer Ronald Wood and special funding from Ltd. S.S. Mobile Auto Service Stefano & June Schiavone Kathleen Tardif-Martin Steven Woolley & Joyce McManus Grand & Toy Scotiabank Andrew Schmidt Rick Taus Earl N. Wuilleme April 1, 2010 to March 31, Grant Thornton, LLP See More Graphics Gordon Schmidt Jenny Taus Hope Yakimoff 2011 Janssen Inc. Superior Safety Inc. Lorne Schmidt Charles & Sheila Taylor Malcolm & Donna Yetman Johnson Controls Inc. Sysco Allan & Lois Schmidt Vern & Margaret Tebby Dan Young Able’s Locksmithing K & T Port – A- John Ltd. TD Commercial Banking & TD Todd & Gwen Schofield Al Telford Robert & Catherine Young Muskoka Cottage Brewery Waterhouse Barry & Nadine Schruder George & Norma Telford Stephen Young Active Running & Therapy Centre Alcon Canada Inc. North Bay General Hospital Volunteer The Fun in Fitness Club Arthur & Mavis Scott The Trenker Family Glenna Young Association TransCanada Corporation Larry & Shirley Scott Alan & Shirley Thom Marie Young Bay Produce Farms Ltd. Best Western North Bay North Bay Nugget Twiggs Coffee Roasters Brenda Scott Brian Thomas & Kathryn Murray Stephen Zeller Ontario Northland Transportation Wood Wyant Canada Inc. Cecile Scully Betty Thompson Douglas & Cheryl Zimba Caisse Populaire North Bay Limitée Capital Power Corporation Commission Albert & Irene Seed Terry Thompson 7562608 Canada Inc. Paxton Distributing Wolf & Cecelia Seidler Erik & Stefanie Thomsen Active Running & Therapy Centre Carte Blanche Promotional Products Inc. PCL Constructors Canada Inc. Robert & Pauline Selkirk Eric & Margaret Thomson Anrep Krieg Desilets Gravelle Penney&Company marketing design 36 37 A special thank you to the Frank Horvath Donald H. Stuart Tommaso Ianiro Vernice J. Tebby families who requested James S. Jamieson Ruth H. Tipler donations to the Hospital Evelyn M. Johnston Stanford Townson as an expression of Alfred Kirton Cindy Trottier Laurent Laferrière William H. Walker sympathy for their loved Roger Landry Edward R. Waller one. Shirley A. Laplante Eileen P. Larmer REmEmbErINg: Stan M. Lawlor Edward A. LeClaire A ThOUghTfUL James L. Ainger Sylvia E. Levesque Wilfred G. Allen Frank M. Logan sERvIcE Marthe Amyot Maria MacMillan Chancey E. Armstrong Alma Mallette The Foundation gratefully Philip Babinski Anthony Mantha acknowledges the following funeral Harvey N. Bielby Quinto Marchione homes for their work and dedication Claire R. Blevins Gilbert J. Matte to the families they serve and for the Baldur Bogensberger Delbert Mayhew impact they have on helping with the Madeline Brideau Lloyd McClenaghan community’s healthcare needs: Grant S. Bull Edgar E. McLaren Elizabeth Butti Ken McLaren Hillside Funeral Services Lucy Cappadocia Yvette Montcalm Martyn Funeral Home Jeannine Charron Aline Nadon McGuinty Funeral Home Marlene Coleman Donald T. Paine Loronzo Couroux John Paleczny Norman Critchley Victoria Periard William H. Denison Jacqueline Pigeau Roger W. Doupe Waltraut Popp Gail P. Duffy William J. Porteous Brian M. Etmanski Raffaele Priolo Daisy Fraser Louise M. Riddler Margaret Gibson Gerald Robineau Roméo Gingras Laurent Rochefort Effie F. Graeber Shirley Rodgers Lorne R. Green Vernon A. Saunders Jack Green Allan J. Schmidt Marguerite A. Guillemette Karola M. Seeburger Bernice M. Harvey Gladys Simkins James R. Hodgson

Recovery: a Journey of hope, healing and empowerment 38 39 North Bay Regional Health Centre 50 College Drive North Bay, ON P1B 0A4 Telephone: 705-474-1200 or 705-474-8600 www.nbrhc.on.ca

Annual Report produced and published by the Public Relations Department. For further information contact: 705-495-8127 or email Public Relations at: [email protected]