NORTH BAY REGIONAL HEALTH CENTRE 2010/2011 ANNUAL REPORT WELCOME WITH PRIDE, WE CARE www.nbrhc.on.ca TO TABLE OF CONTENTS 4 REPORT BOARD CHAIR PRESIDENT & CEO THE NEW 7 A SUCCESSFUL MOVE NORTH BAY 8 A DAY TO REMEMBER OPEN HOUSE REGIONAL 11 31 BEDS RELOCATE HEALTH 12 ARTS RESIDENCY PROGRAM 13 SAYING CENTRE GOODBYE 15 PHOTOVOICE RECOGNITION 19 REPORT VOLUNTEER ASSOCIATION 22 FINANCIALS 27 REPORT FROM THE HOSPITAL FOUNDATION 32 DONOR LISTINGS North Bay Regional Health Centre 50 College Drive North Bay ON, P1B 0A4 705.474.8600 or 705.474.1200 www.nbrhc.on.ca REPORT OF THE BOARD CHAIR AND PRESIDENT & CEO 2010/2011 was a historical year for both the North Bay General Hospital (NBGH) and the Northeast Mental Health Centre (NEMHC). It was the year: • We had a successful move into our long- enhance the patient experience by providing a awaited, 752,000 square foot, state-of-the-art full continuum of service. health centre and opened its doors for patient care on January 29 and 30. • We are Canada’s first fully integrated regional specialized mental health facility and district • We saw the last baby born in the old acute care referral hospital. Previous NEMHC hospital—a place where babies took their first President and CEO Robert Cunningham was breath for the past 100 years; and the first appointed as Executive Vice President of baby born in the new hospital where families NBRHC and Chief Amalgamation Officer and will now begin their life-long journey together lead the work with the Board and staff and for the next half century and beyond. physicians in both organizations towards this voluntary amalgamation. • We moved from antiquated mental health facilities that hindered our ability to provide • A new Board of Directors was developed from a place of recovery to a centre that provides the predecessor NBGH and NEMHC Boards a healing environment and gives patients with openings for three new directors and privacy and a sense of hope for the future. assumed governance of NBRHC effective April 1, 2011. • We sat in our new auditorium and watched, through live feed video, as our community’s • Over 150 people joined our volunteer force first MRI was lifted by crane through the wall of 250 active volunteers. Ambassadors, a on level two and installed in our new health new role for the health centre, greet patients centre. This leading-edge MRI and other new as they arrive, provide direction, assistance Phil Geden, Chair of the Board Mark Hurst, President and CEO diagnostic equipment ensure people receive and in many cases escort patients to these important services closer to home. appointments throughout the facility. Accountability is always forefront in our minds as we continue to strive to provide high quality patient • The partnership between the two hospitals • We joined forces to find solutions to the care. Along with hospitals across Ontario, our wait times, C. difficile infection rates, hand hygiene forged an even greater relationship by Alternate Level of Care (ALC) issues affecting compliance, and other quality indicators are posted on our website and on the Ministry of Health and appointing one President and CEO, Mark the delivery of care in our district. The North Long Term Care’s website. Our Board has approved the annual NBRHC Quality Improvement Plan Hurst, to lead the two organizations. Bay Regional Health Centre, Cassellholme/ that was recently posted on our website, which is a requirement under the Excellent Care for All act. Castle Arms, Mattawa and West Nipissing • The two boards then worked towards a general hospitals are finalizing a report This memorable year wouldn’t have been as successful without our staff, physicians and volunteers. voluntary amalgamation of NBGH and including suggestions for solutions to the We wish to thank them for their continued dedication to ensuring our patients receive high quality care NEMHC and created a new organization issues faced by high numbers of ALC patients. and service. We recognize how hard everyone has been working to provide this care while taking on known as the North Bay Regional Health Both the NE LHIN and the CCAC are at additional work leading up to our move to this wonderful new health centre and as we continue to Centre (NBRHC) effective April 1, 2011. This this partnership table and will be critical to settle into our new home. Their continued high spirit and dedication is acknowledged and very much is the first voluntary integration of its kind a successful outcome to this long standing appreciated. within the NE LHIN and is being touted as a challenge. major accomplishment that will improve and 4 5 A SUCCESSFUL MOVE The realization of many people’s January 31, the health centre new chapter in the history of tireless efforts came to fruition officially opened for business our hospitals and points on January 29 & 30, 2011 and welcomed patients, families to a positive future for the when the North Bay General and the hospital community community and region we serve. Hospital and Northeast Mental to North Bay’s new state-of- A special thank you to the Health Centre moved to the the-art facility. This milestone excellent transition team! new health centre. Monday, represents the start of a 6 7 NBRHC OPEN HOUSE A DAY TO Over 16,000 people came out to get a sneak peek of the new state-of-the-art facility before we opened for patient care. The three-day event, held in December 2010, REMEMBER welcomed staff and their families, donors and the community-at-large and won a prestigious Ovation Award from the Toronto Chapter of the International Association of Business Communicators for best practice in the special events category. 8 9 On January 14, 2011, mental health beds and the Regional Dementia 31 BEDS RELOCATE patients from the Northeast more central to the large Care Program. These Mental Health Centre’s North geographic area covered by services join the Regional Bay campus relocated to NEMHC. The two specialized Children’s Psychiatric Centre its Sudbury Campus, as programs now located in also operated by NEMHC at mandated by the NE LHIN to Sudbury are the Regional the Sudbury site. provide regional specialized Specialized Transition Unit 10 11 SAYING GOODBYE The North Bay General Hospital and Northeast Mental Health Centre like to dance! More than 25 departments took part in this fun, creative, team-building exercise to say goodbye to our existing hospital sites. The So You Think You Can Dance NBGH and NEMHC video won a Gold Quill Merit Award from the International Association for Business Communications for its success. Congratulations to everyone everyone who participated! THE ART OF HEALTHCARE ARTS The ArtsHealth North proposals for three month long in the art studio and in the hospital at large. Residency program offers a residencies, and are chosen Our first two resident artists were local, and RESIDENCY unique opportunity for local, by a sub-committee of the our upcoming three artists are from Montreal, PROGRAM AT national and international NBRHC Art Committee. During Vancouver and the Philippines. The NBRHC artists to bring their work to their residencies, artists are Art Committee is also responsible for taking the NBRHC the North Bay Regional Health encouraged to interact with existing art from both NBGH and NEMHC and Centre. Artists can submit patients, visitors and staff, both creating a permanent art collection at the new NBRHC. 12 13 NATIONAL RECOGNITION PHOTO VOICE RECEIVES NATIONAL RECOGNITION The Healing Opportunities Promoting Empowerment (HOPE) Team’s PhotoVoice project has been invited to present the idea to the Mental Health Commission of Canada as well as being recognized as part of the Ontario Hospital Association’s Health Achieve. Photo Voice is a grassroots approach to social change that addresses issues by putting cameras in the hands of those directly affected by them. 14 15 OUR VOLUNTEERS MAKE A DIFFERENCE 16 17 VOLUNTEER ACTIVITY VOLUNTEERS AT NBRHC FOR 2010-2011 FISCAL YEAR BRING OUR facILITY TO LIFE. • 500 volunteers—double the number from the previous fiscal year RAISE NECESSARY • 20,000 volunteer hours contributed FUNDS FOR Our volunteers’ gift of time equals a $310,000 cost saving to EquIPMENT the organization* AND PATIENT PROGRAMS. New programs, processes and services: • New screening and on-boarding processes THEY BRIGHTEN A • Ambassador Program • Day Surgery and Ambulatory Procedures Unit PERSON’S Day. volunteers • Ambulatory Care Unit volunteers • Art Committee volunteers EASE A PATIENT’S • Patient Move Day volunteers ANXIETY AND FEAR. VOLUNTEER ASSOCIATION REPORT SHARE THEIR With the amalgamation of the North Bay General Hospital, TALENTS AND and the Northeast Mental Health Centre becoming official EXPERTISE. April 1, 2011, it’s an exciting time for the NBGH and NEMHC Volunteer Associations. It’s a time of change, growth and new beginnings. OFFER A FRIENDLY SMILE AND SHARE Previously functioning as two separate Volunteer Associations, our goal moving forward is to work as two THE JOY OF sub-committees functioning under the North Bay Regional VOLUNTEERING. Health Centre Volunteer Association. This will allow us to work more collaboratively and better achieve our shared commitment of providing services and funds to enhance OUR VOLUNTEERS’ patient programs for both the District Hospital and the GENEROUS Regional Mental Health programs. DONATION OF We are proud of our major projects and achievements over TIME PRODUCES the 2010-11 Fiscal Year. AMAZING RESULTS. *calculated using Imagine Canada’s Estimate of the Value of Volunteer Activity