VOLUME 17, NO. 2 SPRING 2012 MESSAGE FROM THE PRESIDENT

By Nicholas G. Rennillo, CLVS, STAR President

I am sure it comes as no surprise to anyone that STAR Mid-Year 2012 was a huge success! Of course some might claim that I am totally biased, and I am. But allow me to expand on why it was an Awesome Conference! About two years ago a number of members expressed concerns about the location of the 2012 Mid-Year Conference. The Board took those concerns and comments very seriously, and with the assistance of Kautter Management Group we were able to move the conference to Caesars Palace! NICHOLAS G. RENNILLO, CLVS Well, Caesars Palace was a perfect STAR President location to host the STAR Conference. he mentioned that he does not set a The Board rooms, conference rooms “goal” when getting sponsorships, but and hotel rooms were ideal in every this time he did and he fell a little short respect. I was truly amazed how much of that goal. of an impact the meeting space had on As Irv exited the dais, a STAR the overall energy of the conference. member suggested that we raise the STAR has been a successful as- remaining dollars from the floor of the sociation for many years and for a Business Meeting. With that, hands number of reasons. But this example were rising and people began shouting of being at Caesars was a direct result contributions. In a matter of minutes of our membership being involved. STAR helped Irv “reach his goal” and I had the privilege of attending the created a STAR memory that I will Liaison Committee (LC) meeting on never forget. Wednesday. What a unique experi- I also want to thank all of the ence to participate in a meeting where members who, time and time again, reporter and software developers ex- serve as presenters and moderators at changed thoughts and ideas on what the STAR Conferences. Please know might improve software and what might that the Board of STAR recognizes the improve reporter efficiency. I really time it takes to plan and prepare a pre- want to thank the LC and Stenograph sentation and the commitment you’re for their commitment to STAR and to demonstrating at the Conference. the court reporting industry. Finally, I want to thank the Las STAR also had the opportunity to Vegas Conference Committee Chairs, honor Irv Starkman for his dedication Nancy Bistany and Barbara Justl. All to our association and his never-ending your efforts made for a fabulous STAR commitment to court reporting; how- Conference.

The official publication of the Society for Technological Advancement Reporting ever, I would like to share something See you in New Orleans! very special that happened during the

STAR dot presentation. During Irv’s remarks The perfect match...

®

and

...even better together!

Remember, STAR members are eligible for special pricing on the Diamante®, CaseViewNet, annual support agreements and protection plans.

To learn more, visit www.stenograph.com or call 800.323.4247.

STAR Dot STAR • 2 Society for the Technological Advancement of Reporting Table of Contents Officers & Directors

PRESIDENT Nicholas G. Rennillo, CLVS Rennillo Deposition & Discovery, a Veritext Company President’s Message...... 1 1301 E. Ninth St, #100 • Cleveland, OH 44114 W: 216-523-1313 • FAX: 216-263-7070 [email protected] Announcing...STAR Advertorial Guidelines...... 4

VICE PRESIDENT Rosalie A. Kramm, RPR, CRR, CSR (CA) Sensational Things are Happening at Stenograph!...... 5 Kramm & Associates, Inc. 2224 Third Avenue • San Diego, CA 92101 By Vickie M. Main W: 619-239-0080 • FAX: 619-239-0206 [email protected] Bienenstocks Honored...... 5 SECRETARY Matthew A. Spievak, RPR, CSR (CA) By Christine Randall Sarnoff Court Reporters 450 Sansome Street, #1550 • San Francisco, CA 94111 W: 415-274-9977 • FAX: 415-274-9998 Mission, Marketing, Messaging - Part II...... 6 [email protected] By Al Betz TREASURER Todd A. Mobley Mike Mobley Reporting Seminar by Fred Middlebrooks on the Diamante, CaseViewNet 334 S Main St • Dayton, OH 45402 and the Virtual Router...... 8 W: 937-222-2259 • FAX: 937-222-9747 [email protected] By Jane M. Jones

DIRECTORS Linda S. Fifield Courtroom Connect and Cameo...... 9 Doris O. Wong Associates, Inc. 50 Franklin St, 3rd Floor, #300 • Boston, MA 02110 By Mark Renzi W: 617-426-2432 • FAX: 617-482-7813 [email protected] Social Media Tools for Conquering Future Business...... 10 William M. Fredericks, RPR, CSR Fredericks Reporting By Barbara Justl 3305 Northland Dr, Ste 4B • Austin, TX 78731 W: 512-241-3600 • FAX: 512-345-1417 [email protected] Alternate Dispute Resolution — STAR Innovators...... 10 By Rosalie Kramm Shelly Hunter, RPR, CRR Hunter + Geist, Inc. 1900 Grant St, #800 • Denver, CO 80203 W: 303-832-5966 • FAX: 303-832-9525 STAR 2012 Mid-Year Conference Drawing Winners...... 11 [email protected]

Micheal A. Johnson, RPR, CSR (TX), CRR, CLR, CCR (LA) Did You Know?...... 11 Johnson Reporting Services 2205 Flaming Tree Ct • Cedar Park, TX 78613 W: 512-331-1161 Ready to Be Irv'd? ...... 11 [email protected] By Christine Randall Jane M. Jones, RMR, CRR Brown & Jones Reporting, Inc. 735 N. Water St, Ste. M185 • Milwaukee, WI 53202 STAR 2012 Mid-Year Conference Photo Highlights...... 12 - 13 W: 414-224-9533 • FAX: 414-224-9635 [email protected] e-Key Myths & Misconceptions...... 15 Christine Randall, RPR, CSR (CA) Wood & Randall Certified Shorthand Reporters By Rose Durec 423 Truxtun Ave • Bakersfield, CA 93301 W: 661-395-1050 • FAX: 661-395-0726 [email protected] WiFi, MiFi and Connectify — Why Am I Mysti-Fi-ed?...... 17 By Linda Fifield IMMEDIATE PAST PRESIDENT Mark H. Renzi, RPR, CCR (NJ) Guy J. Renzi & Associates Golden Crest Corporate Center • Trenton, NJ 08690 STAR Membership Application...... 24 W: 609-989-9199 • FAX: 609-586-2881 [email protected] The Great STAR Suggestion Box...... 25 EDITOR Christine Randall, RPR, CSR (CA) Wood & Randall Certified Shorthand Reporters Advertisements...... 26 423 Truxtun Ave • Bakersfield, CA 93301 W: 661-395-1050 • FAX: 661-395-0726 [email protected] In Memoriam...... 27

EXECUTIVE DIRECTOR Tina Kautter, CAE Welcome Mat...... 30 STAR Headquarters 222 S. Westmonte Dr., #101 Altamonte Springs, FL 32714 W: 407-774-7880 • FAX: 407-774-6440 [email protected]

STAR Dot STAR • 3 SOCIETY FOR THE TECHNOLOGICAL ADVANCEMENT OF REPORTING Advertorial Guidelines

The Society for the Technological Advancement of Reporting

(STAR) is pleased to offer our advertisers an opportunity to CALL deliver their messages and tell about their products or services DON'T SIGN BIG OR A through a new medium called “advertorials.” An advertorial is MISS UP NEWS a hybrid of editorial and advertising content which resembles EMAIL CAN'T FROM an editorial page in appearance but allows you to promote your NOW OUT TODAY! MISS product or service in greater detail than would be possible in STAR CHANCE a display advertisement. It is common knowledge that readers give more credibility to editorial content than to paid advertise- ments, so advertorials are gaining popularity, particularly in elec- tronic publications.

STAR-dot-STAR Newsletter advertorials get results because they look and read like editorials while at the same time providing you a platform for highlighting the benefits and advantages of your products and services.

Guidelines and Recommendations

Star-dot-STAR has established guidelines to maintain consistency, accuracy, and good taste of advertorials. These guidelines can help ensure the success of your advertorial and can help you create the “magazine look” for your advertising.

Copy - Write from a third-person point of view. - Quote outside sources for authoritative copy and to support your viewpoint. - Identify the writer and include a brief biography, if applicable.

Design - Typefaces, fonts and layout should bear no resemblance to standard editorial templates in STAR-dot-STAR. Our production staff can assist you in selecting font size, leading, layout style and color to ensure that your design features are not similar to edito- rial content in the newsletter. - Charts and graphs may be used. - STAR production staff will add the text “Paid Advertisement” at the top of each page of the advertorial. - Use of a logo is generally not recommended.

General - Identification of advertorials, or any advertisement that resembles editorial material, must be clearly indicated at the top of each page with any of the following: “Advertisement,” “Advertising,” “Special Advertising Section,” or “Special Advertising Report.” - Type size should be a minimum of 9 points . - All advertisements, including editorials, are subject to approval of STAR (publisher), which reserves the right to reject or cancel any advertisement or advertorial at any time. - STAR reserves the right to reject articles that are poorly written, contain inappropriate content or do not meet other requirements. - No advertorial piece is acceptable if it is misleading or deceitful, fraudulent, unlawful, or reflects unfavorably on an individual, race, religion, gender, occupation or institution. It cannot malign the products and/or services of another.

ADVERTORIAL RATES (per insertion)

1X 4X 2-page spread $650.00 $500.00 Full page $425.00 $300.00 Half-Page $250.00 $195.00

To reserve your advertorial space, please contact Elaine York at 407-571-1135 or [email protected]. Sensational Things are Bienenstocks Happening at Stenograph! Honored By Vickie M. Main, Development Project Manager By Christine Randall What's the most exciting feature in stenograph.com. Case CATalyst® v12? The overwhelming The schools are our fu- response is e-KeyTM! The CATalyst e-Key is ture. Stenograph is committed to the a free keyless solution that is getting great court reporting profession right from the reviews from users. We told you for years start. While the company has been in the to hold on to that security device, but now school business for several years now, what it’s time to let it go! e-Key frees you from the is new is that we have rebranded all our security dongle by providing secure, reliable schools under the Prince Institute name. and convenient access to Case CATalyst. The three schools are Prince Institute Great You can use it on up to three computers, Lakes (Schaumburg, IL), Prince Institute just not at the same time. Go back and forth Southeast (Montgomery, AL) and Prince In- from your notebook to your desktop to your stitute Rocky Mountains (Denver, CO). All office without carrying a key. Why wait any offer both online and in-school programs. longer? Update to Case CATalyst V12 and Areas of study include Judicial Reporting, go keyless now. If you want to know more CART/Captioning, Scoping/Proofreading, details, go to http://www.stenograph.com/ Office Assistant and Professional Transcrip- marcom/Case_CATalyst/EKeyLand.html. tion (not all programs are offered at all Speaking of Case CATalyst…version schools). Prince Institute Rocky Mountains 12.51 is the latest version and has some and Southeast are participating partners great enhancements. To get the latest ver- with vocational rehabilitation, and are ap- sion, just run the Case CATalyst Updater. proved for the training of veterans and eli- Congratulations to Sam and Lau- Some of the new features include: Automat- gible persons as well as active duty military ren Bienenstock who were honored ic e-Key renewal option; customize the size personnel. To see what Stenograph schools on September 18, 2011, at the Ho- and location of your CATalyst window; en- have to offer go to www.princeinstitute.edu. hanced functionality in Keyboard Maps; ex- Software support and writ- locaust Memorial Center Zekelman port your dictionary(s) via WiFi communica- er protection, but why? Both Family Campus in Farmington Hills, tions when using a WiFi enabled Diamante your CAT software and your steno machine Michigan. V1.13 or higher; print to PDF With Attach- are your productivity tools that allow you to ments and the attached exhibits display in perform your job – your livelihood! If some- the Bookmarks navigation pane in the PDF thing goes wrong with either one of them, it The fundraising event honored Reader software; customization of Text and makes your job harder and in some cases, Sam and Lauren for their commit- Column headings, font type, style and size at can make it impossible to work. With your Manage Jobs and other functions; alternate STAR membership, you’re entitled to an ad- ment and dedication to the center. Phonetic Translation Option; and more. ditional discount on our most popular Soft- The Bienenstocks are connected to Stenograph went Pink! Steno- ware Support Agreements and Writer Pro- the Holocaust through Sam’s fam- graph employees wore pink on October 19 tection Plans, helping you save even more. in support of our annual Passionately Pink Your steno machine and software are the ily. Sam’s father Abraham, as well for the Cure day and earned the privilege tools of your trade. Keep them protected so as other members of his family, of wearing jeans. Stenograph’s generous you are protected and ready to work. spent time in various concentration employees contributed a whopping $2,055 Keeping your Diamante reaching an all-time high. The company software up to date. Diamante camps. matched the contributions to send the sum software V1.14 is a free download from the of $4,110 to the Susan G. Komen Breast Stenograph web site. Regardless of your The Bienenstocks are long-time Cancer Foundation. current version, update to version 1.14 now Calling all Stentura users! and enjoy these and other features which members of STAR, and Lauren If you’re still using a Stentura 8000/6000 or have been added to the Diamante: The sen- has served as a Board member 8000LX/6000LX now is the time to replace sitivity of individual keys is easily adjustable; and Past President. To see more it. The Stentura is almost 20 years old and optional WiFi realtime and Case CATalyst parts are scarce; floppy disks are practically dictionary update; battery saving option on this honor and the family’s sto- extinct; soon NiCad batteries will no longer dims the screen when you aren’t writing; ry, visit http://www.youtube.com/ be manufactured and our inventories are and Speedometer and Odometer displays. watch?v=ES3djT25vT8. low; but most relevant, the worn mechanics Updating is easy. Go to the Stenograph web lead to inaccurate results and prolonged site for easy instructions and to obtain the editing. Take advantage of our last chance update http://www.stenograph.com/pages. Stentura CashBack by visiting us at www. aspx?docid=531&id=. STAR Dot STAR • 5 Mission, Marketing, Messaging - Part II

By Al Betz, Al Betz & Associates, Inc.

Marketing to Corporations Right about now someone reading this is having that A recent jaunt through corporate America gave me a conversation with themselves that reveals their self-es- few pointers about the strategies and techniques to con- teem issues. That conversation is an inner conflict that sider when engaging national organizations. results from our successful life experiences that give us My friend Angelique Rewers, a business consultant, confidence, and our vision of self - also based on our life reminds us that large corporations want to purchase from experiences - that give us pause and cause us not to act. small businesses. Among their reasons are these: It’s that inner conflict that causes us to rush toward an • Better pricing is available from small business; opportunity, and then pull back at the last second. That • Response time is better; conversation goes something like this: • It’s in their best interest, because, for example, “I’m going to do that. I’m going to go after corporate government contractors are required to pass through dol- clients. That’s exactly what I need to do.” lars to small business; it represents political bargaining “But wait. I’m just a small town firm. Why would cor- power to them; porate America listen to me?” • Corporate America likes doing good in the world. A friend of mine calls that inner conflict the result of Corporate America will buy just about anything of hot wiring. It comes from the reptilian part of the brain quality, such as coaching services, motivational speakers, whose job is to keep us safe. Our life experiences affect training services, communication experts, and individuals our behavior. Our brains don’t forget those early bad ex- or companies with specific expertise. periences that scared us, or hurt us. When the brain rec- But you have to know your stuff. And you must bring ognizes the pattern, the hot wire kicks in and our behavior a specific benefit to their company. response is to stop before we get scared or hurt again. Among the strategies to employ when making your That’s the reason in an audience of 100 people hearing presentation are these: the same motivational message, only one or two will actu- • Connect what you sell to what big business cares ally take the action described. Those one or two people about, i.e., the bottom line, or trends; are hot-wired differently either through training or by na- • Create a single web page or a brochure outlining ture. When we have those conversations that create inner the needs of your prospect and the benefits you bring to conflict we are hot wired to respond in a certain way. The his or her company. only way to change our hot wiring is to create a new neu- Corporations will buy from the same people repeat- ro pathway. Many experts are available to consult on this edly if they: issue, including a group associated with Outfluence, LLC. • Do a good job; Next month we will focus on the final aspect, the mes- • Are reasonably priced; sage. Just what do you say and how do you say it? • Develop a trusted partnership; (Al Betz is an Entrepreneur, an Author, a Speaker, • Are reliable. and a Personal Development Coach. He can be reached To get started in landing corporate business, remem- at [email protected] and on his cell phone at 410- ber that corporations hate salespeople but love problem- 365-0742.) solvers. Corporations love people who make business easier. Corporations love people who show that they care about the corporation and its customers.

STAR Dot STAR • 6 STAR Dot STAR • 7 STAR 2012 Mid-year conference seminar highlights

SEMINAR BY FRED MIDDLEBROOKS ON THE DIAMANTE, CASEVIEWNET AND THE VIRTUAL ROUTER

By Jane M. Jones I attended this seminar, and Fred was a fountain of name or you can remove it and create your own custom- information. In this article, I am basically going to cover ized Hotspot Name. Position your cursor in the Password CaseViewNet and Connectify, the virtual router. A typi- field. Type a password that is easy to remember and easy cal WiFi connection requires a router (physical hardware). for your clients to type in order to establish a connec- When using a virtual router, you still create a network tion to your Hotspot. If you need to be reminded of your name, but there isn’t an extra physical piece of hardware password, place your cursor in the Password field. In the to carry around. The virtual router is your computer. It is following three fields, make sure they are set as follows: the “hotspot.” You can create the virtual router by using a Internet to Share – Wireless Network Connection; Ad- software program called Connectify. vanced Settings; Share Over – WiFi; Sharing Mode – Ac- Connectify offers a free version and a Pro version. cess Point, WPA2-PSK. Connectify only works with Windows 7 and a specific If the fields do not have the correct setting, use the WiFi card chipset. If you have Windows 7, but not a down arrow on the field to display the list and select the compatible WiFi card, you can use a mini WiFi adapter. specified setting. NOTE: Stenograph will only support It is very easy to download the free version of Connectify, WPA2 security. Selecting the “Adhoc” setup will not set it up and determine if your WiFi chipset is compatible. work. Connectify will display an error message if your WiFi card To see if your chip is compatible, click “Start Hotspot.” is not compatible. If it is not compatible, you can simply If you encounter a Windows error message after a few at- use a mini WiFi adapter. If your card is compatible, you tempts, then your WiFi chip set is not supported. Do one do not need to buy an additional WiFi adapter! of the following: if your WiFi chip set is compatible, you Use the following steps to download and install the do not need any additional hardware to use Connectify. Connectify software. This will let you know if your WiFi It is strongly recommended that once you test the free card is compatible or whether you will need to buy an ad- version of Connectify and you are satisfied with the prod- ditional WiFi adapter. uct that you upgrade to the Pro version to avoid any com- Connectify – Virtual Router Soft- mercial use licensing issues; if your WiFi chip set is not ware Download: Make sure you are using Win- compatible, it will be necessary to use the Intellinet Wire- dows 7. With your computer connected to the Internet, less 150N USB mini adapter to continue to use Connec- go to http://www.connectify.me/. At the Connectify web- tify. The same recommendation in (5a) applies to (5b). site, click the Download button. At the Download page, This Intellinet product is available through Stenograph. scroll down to the Download buttons and click Download FAQ: What do I do if I get a message stating that Connectify Lite. (Stenograph strongly recommends that the network adapter is not connected to the Internet? once you have installed, set up, and tested Connectify If you are using Connectify and do not have an active In- with your computer and you decide that Connectify is the ternet connection, and the adjacent dialog displays, click right solution for you that you upgrade to Connectify Pro OK to continue. The pane displays “No working inter- to avoid any license issues involving “commercial” use net.” If you do not plan on having access to the internet, with Connectify. in the “Internet to Share field,” select “No Internet Shar- Virtual router Setup: Install the download- ing” and click the “Apply Settings” button. ed Connectify software and run Connectify to proceed to Is there a limit to the number of connections with the setup. In most cases, the “Getting Started is Easy” Connectify? Connectify does not specify a connection dialog box displays. When running, Connectify displays limitation, however, your computer is the hotspot and in a pane on your desktop. Position your cursor in the you may experience speed degradation the more con- Hotspot Name field. Type some identifying name or char- nections that are made. If you expect more than a few acters to give your “hotspot/network” a unique name. connections, you may want to consider using a physical NOTE: The free version will always have Connectify router. as the first part of the name. Once you upgrade to the Pro version, you can leave Connectify as part of the Hotspot Continued on page 9

STAR Dot STAR • 8 STAR 2012 Mid-year conference seminar highlights STAR 2012 Mid-year conference seminar highlights

SEMINAR BY FRED MIDDLEBROOKS ON THE DIAMANTE, CASEVIEWNET AND THE VIRTUAL ROUTER

Continued from page 8

If I have questions, can I call Stenograph? Steno- nection. Connectify does not get you on the Internet. graph Support will assist with basic issues with download- Connectify is a router. You don’t have to carry a physical ing or installing the software and testing to ensure your router, and your computer can have two WiFi connec- built-in WiFi adapter is compatible. Stenograph will also tions simultaneously. You must have Windows 7 on the assist with connecting the Diamante or CaseViewNet CAT computer. computers to Connectify. Make sure you update CVNet. They have fixed some For any other issues, you can contact Connectify bugs that were present. Also, do not plug anything into Support. You can access the Support Center via the Start your USB port until your computer is fully booted. Pull menu. Click Start; click All Programs; click Connectify USB devices out after Windows has shut down. and then select Support Center – Get Help, Solve Prob- Thanks, Fred, for a great presentation with a ton of lems OR via right clicking the Connectify icon in the Sys information! Tray: locate the Connectify icon in the Sys Trayl right click (Jane M. Jones is Managing Partner and Co-Owner and select Help and then Support Center. of Brown & Jones Reporting in Milwaukee, Wisconsin.) In summary, Connectify is a virtual router, and the key benefit of Connectify is to have more than one con-

Courtroom Connect and Cameo By Mark Renzi STAR was delighted to have Grover Mundell, Chief Some of the tips we learned on how to best steer clients Strategy Officer of Courtroom Connect based in Atlanta, away from “free” are the dedicated benefits of monitoring, GA, introduce the newest technology in videoteleconferenc- security, support, picture and audio quality and synchronic- ing communications. He helped us to answer a very difficult ity, and built-in software to preserve audio in the rare event question we had regarding how we can convince our con- video may be disrupted or lost. We also learned to let our sumers they are better off going with a paid VTC product clients know that all these possible snafus that come with versus the various free web-based applications we know are free can lead to the unintended or misdirection of the user’s out there. Most of us by now have heard of mobile VTC attention and can also lead to an abrupt cancellation of a technology for which Cameo is certainly a leader. What proceeding about to begin or in progress. Given the chance, you may not be aware of is their new virtual room product. tell your consumers that free can actually prove to be quite Courtroom Connect has sought to make VTC service easier expensive. They should understand. and more affordable by bundling room reservations, confir- Thank you, Grover, and the folks at Courtroom Connect mations, calling, bridging, testing and email notifications to for continually bringing technology to this most important participants on how and when to join the call. All this can be part of our menu of services. doneTIME in yourTO HONOR very own ONE virtual room quite seamlessly. I was (Mark Renzi is the president of Guy J. Renzi & Associ- impressedOF OUR GREATby this STARS!product. ates, Inc., in Trenton, New Jersey.) IRV A. STARKMAN To All Star Members: Wow! What can I possibly say? I want to take this opportunity to thank my STAR family for the absolutely, positively fabulous tribute bestowed upon me on Friday, March 16, 2012, in Las Vegas. To stand at the podium and look out into the audience and seeing the room full was a very emotional experience. The way I was accepted by the group was over- whelming. I thank everyone for all your years of support for STAR. This is a day I will never forget.

Again, my deepest thanks — Irv Starkman

At the Business Meeting March 16, 2012 STAR Dot STAR • 9 STAR 2012 Mid-year conference seminar highlights

Social MEdia Tools for Conquering Future Business

By Barbara Justl

At STAR’s 2012 Mid-Year Con- our products and services or to join es. Even a small prize for a “Caption ference in Las Vegas, Jamie Grolle, in a conversation. She offered sev- the Photo” contest will keep people owner of Spitfire Social Media, gave eral topics for blogs, including those motivated and interested. us a delightful presentation on “Social related to your specific business, your Jamie stressed the importance of Media Tools for Conquering Future firm’s values, community outreach, maintaining a consistent message by Business.” She provided an over- industry topics, local news and events determining your brand personality, view of the various social media plat- and topical issues. such as serious, edgy, informal, or forms and stressed the importance of She also outlined some of the playful. Identify your audience and a well-planned strategy to reach our specifics of setting up Facebook and address them appropriately. target markets. Although social me- Twitter accounts and urged us to cre- In Jamie’s words, “Social media’s dia serves as a relatively inexpensive ate posts that were “info-taining,” a simple goal is to convert readers into platform for organizations to imple- combination of informative and en- clients and customers by engaging ment marketing campaigns, it is a tertaining. To keep readers interest- in conversation and driving traffic to powerful marketing tool. Fifty-seven ed, she recommends content that is your company’s products and servic- percent of businesses plan to increase “compelling, engaging, authentic and es online.” their social media spending in 2012. awesome.” Links to industry news (Barbara Justl is the Business Jamie emphasized the impor- that is both relevant and humorous Development Manager of Sarnoff, tance of keeping blogs and journal also entice readers and keep them A Veritext Company, in Las Vegas, entries fresh and informative, with coming back. Nevada.) frequent updates, to keep visitors New fans – and clients – can be coming back to learn more about gained through fun contests and priz-

Alternate Dispute Resolution — STAR Innovators

By Rosalie Kramm

Because there is a push to me- hosting arbitrations in their space to diate lawsuits before they go to the have a court reporter available on discovery stage, and because arbitra- standby the first day of the arbitra- tions are becoming an economic and tion, because many times the parties timely alternative to trials in court, hadn’t thought about having a court court reporting firms are finding new reporter provide realtime court re- opportunities by opening up their porting or daily transcripts, but once conference rooms. Kim Neeson of the option is presented to them, they Neeson Court Reporting has opened want to hire a court reporter. up Neeson Arbitration Chambers in There is always opportunity Toronto. Sarnoff Court Reporters wherever new business is growing. has started a separate business of The ADR world is exploding. Take Alternate Dispute Resolution called advantage. PMA. My firm opened the Discovery (Rosalie Kramm is the President Conference Centre of San Diego last and owner of Kramm Court Report- year, and we are excited about the ing in San Diego, California.) opportunities it has brought us. President Nick Rennillo suggest- ed that if court reporting firms are

STAR Dot STAR • 10 STAR 2012 Mid-year conference seminar highlights STAR 2012 Mid-year conference seminar highlights

STAR 2012 Mid-Year Conference Drawing Winners

A big thanks to everyone who donated items for the drawings at the STAR 2012 Mid-Year Conference! The follow- ing is a list of the prizes and winners:

Neat Receipt Donated by Sarnoff (Barbara Justl)...... Winner: Paula Behmke

Kindle Donated by Bistany/Fifield/Ingraham...... Winner: Wes Perryman

Amazon Gift Card Donated by Rennillo Reporting...... Winner: Brian Clune

Nordstorms Gift Card Donated by Wood & Randall ...... Winner: Pat Carl

iPod Shuffle Donated by Veritext/Sarnoff...... Winner: Toni Pulone

Bracelet Donated by Kathy at Premier Jewelry...... Winner: Paula Behmke

Coffee & Chocolate from Hawaii Donated by Rita King...... Winner: Jeri Kusar

$20 Best Buy Gift Card Donated by Nick Rennillo...... Winner: Sandi Lyon

Did You Know? Ready to be Irv’d?

Did you know Stenograph has more than 50 vid- New Orleans eos on You Tube on topics ranging from Case CAT- October 4-6, 2012 alyst and CaseViewNet tutorials, as well as features By Christine Randall included on the Diamante and Wave writers? All the videos are categorized for ease of use and of- New Orleans, Mardi Gras, French Quarter...all fer a wealth of information. Whether you need to sounds great. Right? Well, let me tell you that one of know how to implement the User Definition feature the BEST places to hang out in New Orleans will be in Case CATalyst or get acquainted with the new Irv’s Hospitality Suite while he mixes, shakes, and Integrated Video Training feature in version 13 or stirs up the fun. how to implement the Dynamic Indexing and An- Please join STAR and Irv in New Orleans at the notation features in CaseViewNet, you’ll find it all Loews Hotel on October 4-6, 2012, for the Annual on the Stenograph You Tube channel. For more in- Convention. formation, please go to http://www.youtube.com/ In the meantime, enjoy a little Kendall Jackson Cab- StenographLLC. ernet Sauvignon or Pinot Noir. Irv says it’s GREAT!!!!!

STAR Dot STAR • 11 STAR 2012 Mid-year conference photo highlights

STAR Dot STAR • 12 STAR STAR 2012 Mid-year 2012 Mid-year conference photo conference photo highlights highlights

STAR Dot STAR • 13 7 reasons Why our out-of-town referrals will keep you smiling.

• Each member is an independently owned local firm. We are experts on our local area and can be trusted with YOUR client. • Our members are rigorously chosen for their skill, integrity, dependability and access to the latest technologies. • One-stop shopping for local services. • We will treat your client with a high level of professionalism. • We provide nationwide service for your client. • Our members are accustomed to working with out-of-town referrals. We will network with you so you retain control of transcript production. • We are easy to work with and provide the most helpful, courteous and complete service anywhere.

Certified Professional Reporters • Conference Rooms Realtime • Internet Realtime • Condensed Transcripts Word Indices • e-Transcripts™ • Exhibit scanning Videography • Videoconferencing

Visit us on the Web at www.depospan.com or call us at 877-724-0001

STAR Dot STAR • 14 e-Key Myths & Misconceptions By Rose Durec, CAT Sales Representative, Stenograph, L.L.C

to the internet once every 90 days in order to renew your e-Key access. When there’s 30 days left on your current access, e-Key will automatically look for an internet con- nection to renew. If none is available, you will receive a reminder message and you’ll have a whole month of uninterrupted ac- cess to Case CATalyst. If you do not renew your e-Key within the 30 days, your e-Key access will expire, but to regain access you simply go online and renew your e-Key license. If you have no internet access with your Case CATalyst computer(s), you can use any computer with internet access to renew your e-Key.

Myth #5. “My scopist (or reporter) is on an older version of Case CATalyst, so I can’t switch to e-Key.” With Case CATalyst version 12’s introduc- you have access to our Technical Support While it is true you need to be on at least tion last winter we also unveiled our keyless gurus and any enhancements or updates version 12 in order to switch to e-Key your- access to the software, e-Key! Since then when they become available. self, this does not limit you to only working nearly 7,000 Case CATalyst users have with others running version 12. Version happily untethered themselves from their Myth #2. “It costs money to switch 12 of Case CATalyst is compatible with security devices and embraced the free- to e-Key.” all previous versions and your switching dom of e-Key. In fact, we hear on a daily to e-Key will not hinder you in any way. basis from reporters, scopists and students If you are running version 12 or higher of Case CATalyst, aside from mailing back alike who were hesitant at first to switch to So there you have it. What’s holding you your old security device to us, there is no e-Key that they wish they hadn’t waited back? If you have additional questions, feel cost for you to switch to e-Key. In con- so long to make the change! No more free to give us a call at 800-323-4247 and trast, the physical security device is quite turning around to go back and retrieve a we’d be happy to address your concerns expensive to replace should it be lost or forgotten key or worrying about a lost or and put your mind at ease about e-Key. stolen. e-Key is easy and free! stolen device. You may also visit the Case CATalyst page of our website for additional informa- In talking to Case CATalyst users we’ve Myth #3. “I’ll need to call into Steno- tion. We recommend checking out How come across some common myths and graph every 90 days to renew my e-Key it Works, Facts at a Glance, Frequently misconceptions about e-Key we’d like to access.” Asked Questions. elucidate here. As much as we enjoy hearing from you, you If you’re up and running on version 12 Myth #1. “I’ll have to stay on support won’t need to call in to renew your e-Key or higher and ready to free yourself by every year in order to continue access access. e-Key will renew itself automati- switching to e-Key simply send an email to my software with e-Key.” cally every 90 days in the background of your software. to [email protected]. Include your This couldn’t be further from the truth! customer number and the serial number You do not need to stay on a support Myth #4. “I’ll have to always be on a from your security device (located in your contract in order to maintain your e-Key computer connected to the internet to Case CATalyst Help Menu under Security access to Case CATalyst. Once you have use e-Key.” Device Info). Who doesn’t want one less e-Key it’s yours to keep! Of course, we thing to worry about? Experience dongle No way! You only need to be connected always recommend staying on contract, so liberation for yourself!

STAR Dot STAR • 15

WiFi, MiFi and Connectify — Why Am I Mysti-Fi-ed?

By Linda Fifield, Doris O. Wong Associates, Inc.

The CaseViewNet (CVNet) APP WiFi card chipset in your computer to make it work. To find out is in development and close to being if you have it or not, download the FREE version of Connectify released. Stenograph has also re- and give it a try. If you don’t have it, a simple purchase of an duced the software license for CVNet Intellinet® Wireless 150N USB mini adapter is needed. from $595 to $295 so entry into the But what about Internet access? If I wireless realtime market for reporters am using a router, Cradlepoint or Con- is more affordable. Additionally, STAR members receive a dis- nectify, do I automatically have access to count. If you have upgraded to e-Key, the license is now tied to the Internet? The answer is no! In order the e-key and not the computer. Now I’m getting really excited. to have access to the Internet, you need Years ago when Stenograph first offered CVNet, a software an Internet source. If you are in a location license came with a Linksys or Cradlepoint WiFi router. This that has an Ethernet cable and you are allowed you to send realtime wirelessly in a secured, controlled allowed to plug the Ethernet cable into WiFi environment. The biggest benefit to offering CVNet wirelessly your router or Cradlepoint or even your computer, you and your versus a serial connection is that it gave you RapidRefresh. For clients have access to the Internet. example, say you’ve been writing for a half hour and you finally Another solution is MiFi a/k/a “My WiFi.” MiFi is a personal get a spelling for something that happened on Page 5. Make the network that gives you access to the Internet and allows you to correction in CaseCATalyst and counsel will get the benefit of share it with other people. It’s about the size of a credit card that change on his computer. Another benefit is if counsel arrives that combines functions of a modem, router, and access point. to the deposition late, he can hook up and receive the entire The MiFi is sold with a monthly service contract from your tele- transcript as soon as he makes a connection. In addition, you phone provider. are no longer reliant on an Internet connection at counsel’s office Why use MiFi? Say that you’re at a client’s office and they and you have no unsightly wires crisscrossing the table like you don’t have Internet access. Hook up your MiFi. How is this would with traditional serial connections. Carrying the router is secure? As with the Linksys and Cradlepoint routers, you need additional equipment but at least you know you’ll always be able to name your MiFi network and create a password. Only those to make a CVNet connection. Plus it’s simple and easy to use. with your password have access to your MiFi. By sharing the Of course, if a law firm has WiFi/net- connection, you are giving counsel access to the Internet and work that you can log onto, you have the making it possible for them to connect with CVNet. same functionality as mentioned above. STAR is going to have a seminar on this technology at its As time has passed, advancements 2012 Annual Convention, October 4-6, in New Orleans. Learn have been made in wireless technology. more about CaseCATalyst and court reporter technology/market- We can now connect to counsel using ing and earn CEU credits at the same time. Connectify. When using Connectify, Special thanks to Vickie Main from Stenograph for her pa- your computer is now a virtual router or “hotspot.” No more tience with me in explaining this technology. carrying around the router. You need Windows 7 and a specific

MARK YOUR CALENDAR

STAR 2012 Annual Convention October 4-6, 2012 Loews Hotel • New Orleans, LA

STAR Dot STAR • 17 STAR Dot STAR • 18 For Your Information k STARonline.org has a searchable member database. Search by name, city, state, or zip code. k STAR members save money on Pengad products by receiving the lowest catalog price, on most items, regardless of the quantities ordered. k STAR members who spend $3,000 or more annually through Pengad will be refunded their STAR membership dues. k STAR members save money on Stenograph products including a $100 discount for professional software. (See staronline.org for more discounts.) k STAR members are entitled to $100 off the initial purchase of a CaseViewNet license and $20 off the renewal price. k STAR members can advertise their firms on the STAR website or in the STARdotSTAR newsletter at an affordable price.

STAR Dot STAR • 19 STAR Dot STAR • 20 Covering the Entire State of Michigan

Elegant, High-tech Conference Facilities (Seating up to 50)

Realtime

Videography

Videoconferencing

Trial Consulting and Presentation

Nationwide Scheduling

Certified Trainers on Staff

Telephone 888.644.8080

Facsimile 248.644.1120

www.bienenstock.com

BINGHAM FARMS Ann Arbor | Detroit | Flint | Grand Rapids | Jackson | Lansing | Mount Clemens

STAR Dot STAR • 21 Continued on page 17 STAR Dot STAR • 22 STAR Dot STAR • 23 Society for the Technological Advancement of Reporting Membership Application

STAR’s membership dues cover a period that begins November 1 and ends October 31. Membership is on an individual basis and is not transferable. Information in the STAR Membership Directory is based on information provided on this form. Please complete the entire form. (Please type or print.)

Please check preferred mailing address: Name:______Business Name:______r Home Address/City/St/Zip:______r Business Address/City/St/Zip:______Phone Number(s) Office:______Home:______Toll Free Number:______Cell:______Fax:______Email:______Website Address:______NCRA #:______r Okay to publish home number r Do not publish home number Certifications: r RPR r RMR r RDR r CRR r CLVS r CMRS r CRI r CPE r FAPR r CBC CSR State(s)______CSR#______Other:______

NOTE: NEW MEMBERSHIP DIRECTORY FORMAT! Be sure your company description is included by emailing your descriptive paragraph to jclark@ kmgnet.com.

Here is a sample: XYZ Court Reporting is a full-service freelance firm based in San Diego, CA, with offices in New York, Atlanta, Miami, Chicago and Dallas. Services include, but are not limited to, CaseView, realtime reporting, CART captioning, condensed transcript, conference rooms, digital video, document production/management, E-Transcript, litigation support, expedited delivery, and Internet Depos.

MEMBERSHIP TYPE (category descriptions on reverse): r Reporting Member ____ Freelance ____ Official Reporter...... $150.00 per year r Agency Member ____ Firm Owner ____ Co-owner...... $150.00 per year r Associate Member (Vendor, other support professional)...... $ 75.00 per year r Student...... $ 40.00 per year

I hereby make application for membership in the Society for the Technological Advancement of Reporting and pledge myself to abide by the requirements of the Bylaws of the Society as they are now and may be amended in the future. My signature below constitutes my consent to receive faxes, emails and other communications from STAR or on be- half of STAR. Signature:______Date:______Name of the STAR member you were referred by:______r Check #______Enclosed Charge My Credit Card: r Visa r MC r American Express Acct No.:______Exp. Date:______Print cardholder name:______Signature of cardholder:______Membership Dues (choose from membership type above): ...... $______TOTAL...... $______

FOR STAR OFFICE USE ONLY STAR, 222 S. Westmonte Dr, #101, Altamonte Springs, FL 32714; Phone: 407.774.7880 • Fax: 407.774.6440 Reference #______Amount:______Process Date:______(Credit Card Payments Only) • www.staronline.org Revised 9/2011 STAR Dot STAR • 24 P P Twinkle Twinkle Little STAR . . .P P P THE GREAT STAR SUGGESTION BOX

All STAR members are encouraged to submit ideas, complaints, and suggestions for improvement to the STAR Liaison/Technology Committee. This committee meets with Stenograph representatives throughout the year to voice concerns and requests of you, the user. All STAR newsletters include this form that you can use to relay your thoughts to the Liaison/Technology Committee. The more feedback and/or input you can provide, the better the committee can represent you and your wishes to Stenograph. The committee will publish responses to your input in future STAR newsletters.

$ TO: STAR Liaison/Technology Committee STAR Headquarters 222 S. Westmonte Drive, Suite 101 Altamonte Springs, FL 32714 (Fax: 407/774-6440) (or email Peggy Antone)

Please relay the following p question p complaint p request to Stenograph ______

(Use additional sheet if more space necessary)

Submitted by: (Optional)______

STAR Dot STAR • 25 CALIFORNIA, CANADA

Contact us at 416.413.7755 or [email protected] 141 Adelaide St. W., Suite 1108, Toronto, ON M5H 3L5 | www.neesoncourtreporting.com

“When your clients require court reporting in Ontario, rest assured knowing that your firm will be well represented by Neeson & Associates. Our commitment to technology combined with highly qualified reporters and staff will ensure a well executed deposition. You have my word.”

Kim Neeson, RPR, CRR, CSR, CCP, CBC President

REALTIME * REALTIME LAPTOPS FOR CLIENTS * ROUGH DRAFT * EXPEDITED TRANSCRIPT * VIDEOCONFERENCING NETWORKING WITH U.S. AGENCIES * COMPLIMENTARY BOARDROOMS * VIDEOGRAPHY

Calm, cool and collected.

The way you’ll feel when we handle your out-of-area assignments.

� Local and worldwide services � Court reporters, interpreters, and videography � Videoconferencing, video streaming and conference rooms � Realtime reporters � Email transcript delivery � Imaged/linked bundles � Depositories � In-house technical support

We can help.

24-Hour Scheduling 800.697.3210 www.hutchings.com fax 323.888.6333 email: [email protected] since 1953

STAR Dot STAR • 26 In Memoriam

John William Norton Houston, TX

COLORADO, FLORIDA

303.832.5966 800.525.8490

1900 Grant Street, Suite 1025 Hunter+Geist, Inc. Denver, CO 80203 www.huntergeist.com Your Partner in Making the Record [email protected]

Proud Member of the Society for the Technological Advancement of Reporting

• Full-Service Court Reporting Courtroom Reporting, Arbitrations, and Depositions • In-House Videoconferencing • Videotape Services • 24/7 ShareFile Repository • Realtime and Rough Draft Reporting • Internet Realtime With Messaging • Scanned Exhibits / Linked Exhibits with Transcript • Conference Rooms • Experienced and Courteous Staff • Timely, Accurate, and Highly Skilled Certified Court Reporters

Court Reporting, Legal Videography, and Videoconferencing

STAR Dot STAR • 27 MASSACHUSETTS, MICHIGAN, NORTH CAROLINA

Covering the Entire State of Michigan Conference Facilities (Seating up to 50) Realtime Videoconferencing Trial Presentation Nationwide Scheduling Certified Trainers

Telephone 888.644.8080 Facsimile 248.644.1120 www.bienenstock.com

BINGHAM FARMS Ann Arbor | Detroit | Flint | Grand Rapids | Jackson Lansing | Mount Clemens

Your Key to Success Nationally recognized for excellence in reporting

• Highest accuracy and service standards in the reporting business

• All of our reporters are certified by our state and national asssociations and work exclusively for us to ensure consistency of product and quality control • Expertise in interactive realtime technology, expedited delivery, and complex litigation • Electronic files in various formats Celebrating • Videotape depositions 44 years

• Videoconferencing services • Scanned and linked exhibits For all of your litigation support needs in Florida and nationwide • Three complimentary conference suites For allFor of all your of your litigation litigation support needs needs in Floridain Florida and nationwide and nationwide ...and more Contact us now at 800-939-0093 ContactContact us nownow at at 800 800-939-939-0093-0093 www.doriswong.com DORIS O. WONG ASSOCIATES, INC. Professional Court Reporters / Videoconference Center Incorporated in 1967 50 Franklin Street, Boston, MA 02110 617-426-2432 • 800-546-WONG (9664) • [email protected]

STAR Dot STAR • 28 MICHIGAN, NEW HAMPSHIRE, TEXAS

Serving All of Lower Michigan Including:

Allegan, Alma, Ann Arbor, Battle Creek, Bay City, Benton Harbor, Big Rapids, Birmingham, Cadillac, Dearborn, De- troit, Farmington Hills, Flint, Grand Rapids, Grand Haven, Grosse Point, Holland, Jackson, Kalamazoo, Lansing, Livonia, Ludington, Midland, Monroe, Mount Pleasant, Muskegon, Niles, Pontiac, Port Huron, Rochester Hills, Royal Oak, Saginaw, St. Joseph, St. Clair Shores, South Haven, Southfield, Sterling Heights, Three Rivers, Traverse City, Troy, Warren.

Deposition Services: Expertise: Realtime Medical Malpractice Caseview, LiveNote Environmental Condensed Transcripts Pharmaceutical Word Indexes Technical Daily, expedited, Patent Infringement encrypted e-mail and Aviation ASCII deliveries Product Liability (E-Transcript format) Litigation Support Diskettes UNITED AMERICAN

Videotaping: Additional Services: Reporting Services, Inc. Depositions Conference Rooms Day-In-The-Life (Call for details on (214) 855-5300 Mock trials Specific locations) Accident reconstruction Translations Site preservation Interpreting 5220 Renaissance Tower Photography Process Server Referrals 1201 Elm Street Professional Affiliations: Dallas, Texas 75270 Michigan Association of Court Reporters (MAPCR) National Court Reporters Association (NCRA) Society for the Technological Advancement of Depositions Reporting (STAR) Video - Videoconferencing Florida Court Reporters Association (FCRA) Records - Photocopying National Association of Legal Support Professionals (NALS) Two Deposition Suites Arlene M. Wright, RPR, CSR, Owner Suzanne L. Christensen, Office Manager 1-800-445-7718 Call us today to schedule your next Michigan deposition. Great Lakes Shorthand • P.O. Box 2002 Fax: 214-855-1478 Grand Rapids, Michigan 49501-2002 www.uars.net 1-800-234-2044 * 1-888-329-6776 Fax [email protected] www.greatlakesshorthand.com Online Scheduling

STAR Dot STAR • 29 WASHINGTON

Welcome Mat

We extend a hearty welcome to the following new members...A BIG welcome to: (As of 4/24/12)

Cory Barrett...... Tustin, CA Veronica Bertolucci...... Bakersfield, CA Justin Fox...... Eagan, MN Linda Harrison...... Manville, RI Patricia Hubbell...... Kennewick, WA Sherrill Jackson...... Tampa, FL Patric Martin...... Washington, DC Denise McCombs...... Bakersfield, CA Donna McGarry...... Caliente, CA Phyllis Morris...... Corpus Christi, TX Myra Primeaux...... Alexandria, LA Jennifer Schmaling...... Mount Pleasant, WI Jennifer Schnitzer...... Bethpage, NY Julie Teitzel...... Redding, CA

STAR Dot STAR • 30