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Disability Access Facilitation Plan Name of Airport Canberra Airport

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Disability Access Facilitation Plan Name of Airport Canberra Airport DISABILITY ACCESS FACILITATION PLAN WWW.CANBERRAAIRPORT.COM.AU NAME OF AIRPORT CANBERRA AIRPORT CONTENTS OPERATED BY DISABILITY ACCESS FACILITATION PLAN CAPITAL AIRPORT GROUP This plan has been prepared in consultation with the following organisations: • Australian Human Rights Commission • Civil Aviation Safety Authority 01: PRINCIPLES 4 • Department of Infrastructure and Transport 02: KEY STRUCTURE 6 • Minister of Disability, Housing and Community Services, 03: RESPONSIBILITIES 7 ACT Legislative Assembly 04: STRATEGY PLAN 8 • Qantas Airways 4.1 PRIOR TO ARRIVAL 8 • QantasLink 4.2 KERBSIDE ARRANGEMENTS & CAR PARKING 8 • Virgin Australia 4.3 PASSENGER SECURITY SCREENING 9 • Virgin Australia Regional Airlines 4.4 MULTI-USER TERMINAL FACILITY 11 • Deafness Forum of Australia • Current Affairs Belconnen, 05: DIRECT ASSISTANCE 15 University of the Third Age Act (U3A) 06: SERVICE DELIVERY 16 • Access City Hotline - ACT • ACT Government, Office of Regulatory 07: COMMUNICATION STRATEGIES 17 Services, Public Transport Regulations - Justice & Community Safety 08: EXPECTED IMPROVEMENTS 18 • Aerial Capital Group 09: CANBERRA AIRPORT – TERMINAL, SERVICE LOCATIONS 20 • CabXpress 10: CANBERRA AIRPORT – CAR PARK, SERVICE LOCATIONS 24 CANBERRA AIRPORT’S OBJECTIVE IS TO MEET AND EXCEED THE CURRENT 01: PRINCIPLES REQUIREMENT OF THE PUBLIC TRANSPORT DISABILITY STANDARDS... 5 5 THE DEVELOPMENT OF The primary purpose of the Disability A DISABILITY ACCESS Access Facilitation Plan is to FACILITATION PLAN (IN advise passengers and guest with ACCORDANCE WITH THE disabilities of: AUSTRALIAN GOVERNMENT • The service measures Canberra FRAMEWORK FOR REGULAR Airport will take to ensure access PUBLIC TRANSPORT ADOPTED for passengers and guests with IN THE NATIONAL AVIATION disabilities; and POLICY WHITE PAPER) HAS • How passengers with a disability BEEN ESTABLISHED TO can assist the airport and /or the ENSURE EQUAL OPPORTUNITY airline to be the best placed to PRINCIPLES ARE CONSISTENT provide an appropriate service WITH THE EXPECTED SERVICE (e.g. provision of information prior DELIVERY LEVELS FOR PEOPLE to arrival). WITH DISABILITIES. Canberra Airport recognises Canberra Airport’s objective is the importance to develop and to meet and exceed the current accommodate a wide range of requirement of the Public initiatives for travellers and guests Transport Disability Standards and with disabilities to take advantage of /or Australian Standard 1428-1 the terminal services and facilities at in regard to building accessibility, Canberra Airport. Equally important signage and other information and is to ensure the information required facilities required to assist people to meet special needs is publicly with disabilities and to undertake available to further assist with to improve these facilities in planning airline travel for persons accordance with the requirements with disabilities. of the standard for new or upgraded In addition, Canberra Airport works. is committed to providing a work environment free from discrimination against people with disabilities, consistent with its Equal Employment Opportunity Policy. 02: KEY STRUCTURE 03: RESPONSIBILITIES 6 7 • Prior to Arrival THE PLAN APPLIES TO • Kerbside Arrangements THOSE AREAS OVER & Car Parking WHICH CANBERRA • Passenger Security Screening AIRPORT HAS DIRECT RESPONSIBILITIES • Multi-User Terminal Facilities AND MANAGEMENT. • Direct Assistance • Service Delivery Where an airline or government agency has direct control of an airport function • Communication Strategies or facility, any special assistance • Expected Improvements with regard to disability facilitation requirements are the responsibility of • Canberra Airport - that airline or agency. Terminal - Service Locations • Canberra Airport - Terminal Car Parks – Service Locations 04: STRATEGY PLAN 8 9 4.1 PRIOR TO ARRIVAL Website Information – staffed by taxi commissionaires during Airport Car Park Customer Service The accessible parking within the open- reference material for screening In preparation for the provision of the www.canberraairport.com.au peak periods who are able to arrange a Operations. Special circumstances may air car parks are located closest to the staff that include customer service best service facilitation, passengers are Wheelchair Accessible Taxi (WAT) upon include: terminal building. Access to and from tips, practical guidance on screening asked to advise the applicable airline request, although it may entail a short • persons with a mobility impairment; the terminal for the mobility impaired customers with special needs or other 4.2 KERBSIDE wait. is provided by car park lifts designed circumstances. Screening officers operator when making a flight booking • persons with a medical condition; ARRANGEMENTS in accordance with relevant building are trained and instructed in special through an airline or travel agent of any A pre booked service for a WAT vehicle and & CAR PARKING codes. screening methods for persons with disability or special needs assistance can be pre-arranged via the Wheelchair • the elderly. disabilities or special needs, which required at the airport. The airline Accessible Taxi Centralised Booking The pay parking machines have been The customer service team may be include persons; or travel agent can then make any 4.2.1 KERBSIDE ARRANGEMENTS Service (WCBS) in advance on 13WATS designed to enable persons in a contacted in the following ways: necessary arrangements, for example (139 287). WCBS will contact the • from a non-English speaking In general, kerbside access wheelchair to access the equipment book a wheelchair or reserve a specific airport with passengers information background; arrangements is managed by Canberra Email: customerservice@ with ease. seating requirement for a guide dog. to facilitate the collection of a mobility canberraairport.com.au • who are vision impaired; Airport, where the airport provides Special assistance may be facilitated by If a medical clearance is required by impaired person from the taxi rank. • who are hearing impaired; allocated areas for passenger drop-off the airline for a specific circumstance, Telephone: (02) 6275 2226 contacting Car Park Customer Service for the public and authorised areas for • in a wheel chair or mobility aid; and pre-notification must be declared to the The public bus stop which provides Operations. ground transport movements. Mobile: 0411 863 041 • senior citizens. airline operator prior to uplift. airport-city-airport services is also located on the ground floor, eastern The upper level road system located In Person: Customer service office Prior preparation by passengers and As each airline may have different side of the terminal building. The 4.3 PASSENGER SECURITY at the front of the terminal provides is located on ground floor kerbside – guests will help to facilitate special guideline policies for the carriage of service is equipped to accommodate set-down areas to facilitate passenger refer to Canberra Airport – Terminal – SCREENING circumstances screening to ensure persons with reduced mobility and persons with a mobility impairment, drop-off and access to the terminal Service Locations. Definitions: a smooth transition through the requirements for special assistance, where a wheel chair or mobility aid including check-in hall, security Help assistance buttons are located at screening process. The individual is the Canberra Airport strongly recommends is able to be stored in the bus and/ Primary Screening – means screening screening and the departure lounges. the entry/exit gates and pay machines most appropriate person to advise on passengers make contact with the or trailer. Although the bus is not by means of primary methods including Ramps are available on kerbside from within the terminal car parks. what assistance is required for special direct airline in advance and /or at the strictly accessible to accommodate x-ray observation, Walkthrough Metal the road to the pavement in various needs screening whilst maintaining time of booking to enquire or request wheelchairs, the service is equipped to Detector (WTMD) and Explosive Trace locations to assist persons with mobility their dignity. The disclosure of a special arrangements for a specific accommodate persons with reduced Detection (ETD) screening. impairment. Due to security regulated 4.2.2 CAR PARKING medical certificate will assist with a circumstance. mobility, where a wheelchair or mobility Secondary Screening – means declaration of a medical condition or restrictions, vehicles are not to be left All parking is available from the aid is able to be stored in the bus and/ screening by means of secondary ailment, however does not exempt It is best practice to always arrive unattended on kerbside at any time. airport terminal car parks. A number with adequate time prior to your flight or trailer methods including Hand Held Metal persons to be subjected to aviation The lower level road system located at of accessible parking spaces are departure. Each airline will advise of Bus services which provide ground Detection (HHMD) screening and screening. The airport terminal has the front of the terminal building on the conveniently located within the covered the correct check-in time requirements, transport transfers to regional locations physical or ‘frisk’ search. Consent facilities to accommodate private ground floor is allocated for approved and open air car parks which are in accordance with airline policy. are located on the terminal ground must be obtained to conduct secondary
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