DISABILITY ACCESS FACILITATION PLAN WWW.CANBERRAAIRPORT.COM.AU NAME OF AIRPORT AIRPORT

CONTENTS OPERATED BY DISABILITY ACCESS FACILITATION PLAN CAPITAL AIRPORT GROUP

This plan has been prepared in consultation with the following organisations:

• Australian Human Rights Commission

• Civil Aviation Safety Authority 01: PRINCIPLES 4 • Department of Infrastructure and Transport 02: KEY STRUCTURE 6 • Minister of Disability, Housing and Community Services, 03: RESPONSIBILITIES 7 ACT Legislative Assembly 04: STRATEGY PLAN 8 • Airways 4.1 PRIOR TO ARRIVAL 8 • QantasLink 4.2 KERBSIDE ARRANGEMENTS & CAR PARKING 8 • Virgin 4.3 PASSENGER SECURITY SCREENING 9 • Regional Airlines 4.4 MULTI-USER TERMINAL FACILITY 11 • Deafness Forum of Australia

• Current Affairs Belconnen, 05: DIRECT ASSISTANCE 15 University of the Third Age Act (U3A) 06: SERVICE DELIVERY 16 • Access City Hotline - ACT

• ACT Government, Office of Regulatory 07: COMMUNICATION STRATEGIES 17 Services, Public Transport Regulations - Justice & Community Safety 08: EXPECTED IMPROVEMENTS 18

• Aerial Capital Group 09: CANBERRA AIRPORT – TERMINAL, SERVICE LOCATIONS 20 • CabXpress 10: CANBERRA AIRPORT – CAR PARK, SERVICE LOCATIONS 24 CANBERRA AIRPORT’S OBJECTIVE IS TO MEET AND EXCEED THE CURRENT 01: PRINCIPLES REQUIREMENT OF THE PUBLIC TRANSPORT DISABILITY STANDARDS...

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THE DEVELOPMENT OF The primary purpose of the Disability A DISABILITY ACCESS Access Facilitation Plan is to FACILITATION PLAN (IN advise passengers and guest with ACCORDANCE WITH THE disabilities of: AUSTRALIAN GOVERNMENT • The service measures Canberra FRAMEWORK FOR REGULAR Airport will take to ensure access PUBLIC TRANSPORT ADOPTED for passengers and guests with IN THE NATIONAL AVIATION disabilities; and POLICY WHITE PAPER) HAS • How passengers with a disability BEEN ESTABLISHED TO can assist the airport and /or the ENSURE EQUAL OPPORTUNITY airline to be the best placed to PRINCIPLES ARE CONSISTENT provide an appropriate service WITH THE EXPECTED SERVICE (e.g. provision of information prior DELIVERY LEVELS FOR PEOPLE to arrival). WITH DISABILITIES. Canberra Airport recognises Canberra Airport’s objective is the importance to develop and to meet and exceed the current accommodate a wide range of requirement of the Public initiatives for travellers and guests Transport Disability Standards and with disabilities to take advantage of /or Australian Standard 1428-1 the terminal services and facilities at in regard to building accessibility, Canberra Airport. Equally important signage and other information and is to ensure the information required facilities required to assist people to meet special needs is publicly with disabilities and to undertake available to further assist with to improve these facilities in planning airline travel for persons accordance with the requirements with disabilities. of the standard for new or upgraded In addition, Canberra Airport works. is committed to providing a work environment free from discrimination against people with disabilities, consistent with its Equal Employment Opportunity Policy.

02: KEY STRUCTURE 03: RESPONSIBILITIES

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• Prior to Arrival THE PLAN APPLIES TO • Kerbside Arrangements THOSE AREAS OVER & Car Parking WHICH CANBERRA • Passenger Security Screening AIRPORT HAS DIRECT RESPONSIBILITIES • Multi-User Terminal Facilities AND MANAGEMENT. • Direct Assistance

• Service Delivery Where an airline or government agency has direct control of an airport function • Communication Strategies or facility, any special assistance • Expected Improvements with regard to disability facilitation requirements are the responsibility of • Canberra Airport - that airline or agency. Terminal - Service Locations

• Canberra Airport - Terminal Car Parks – Service Locations

04: STRATEGY PLAN

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4.1 PRIOR TO ARRIVAL Website Information – staffed by taxi commissionaires during Airport Car Park Customer Service The accessible parking within the open- reference material for screening In preparation for the provision of the www.canberraairport.com.au peak periods who are able to arrange a Operations. Special circumstances may air car parks are located closest to the staff that include customer service best service facilitation, passengers are Wheelchair Accessible Taxi (WAT) upon include: terminal building. Access to and from tips, practical guidance on screening asked to advise the applicable airline request, although it may entail a short • persons with a mobility impairment; the terminal for the mobility impaired customers with special needs or other 4.2 KERBSIDE wait. is provided by car park lifts designed circumstances. Screening officers operator when making a flight booking • persons with a medical condition; ARRANGEMENTS in accordance with relevant building are trained and instructed in special through an airline or travel agent of any A pre booked service for a WAT vehicle and & CAR PARKING codes. screening methods for persons with disability or special needs assistance can be pre-arranged via the Wheelchair • the elderly. disabilities or special needs, which required at the airport. The airline Accessible Taxi Centralised Booking The pay parking machines have been The customer service team may be include persons; or travel agent can then make any 4.2.1 KERBSIDE ARRANGEMENTS Service (WCBS) in advance on 13WATS designed to enable persons in a contacted in the following ways: necessary arrangements, for example (139 287). WCBS will contact the • from a non-English speaking In general, kerbside access wheelchair to access the equipment book a wheelchair or reserve a specific airport with passengers information background; arrangements is managed by Canberra Email: customerservice@ with ease. seating requirement for a guide dog. to facilitate the collection of a mobility canberraairport.com.au • who are vision impaired; Airport, where the airport provides Special assistance may be facilitated by If a medical clearance is required by impaired person from the taxi rank. • who are hearing impaired; allocated areas for passenger drop-off the airline for a specific circumstance, Telephone: (02) 6275 2226 contacting Car Park Customer Service for the public and authorised areas for • in a wheel chair or mobility aid; and pre-notification must be declared to the The public bus stop which provides Operations. ground transport movements. Mobile: 0411 863 041 • senior citizens. airline operator prior to uplift. airport-city-airport services is also located on the ground floor, eastern The upper level road system located In Person: Customer service office Prior preparation by passengers and As each airline may have different side of the terminal building. The 4.3 PASSENGER SECURITY at the front of the terminal provides is located on ground floor kerbside – guests will help to facilitate special guideline policies for the carriage of service is equipped to accommodate set-down areas to facilitate passenger refer to Canberra Airport – Terminal – SCREENING circumstances screening to ensure persons with reduced mobility and persons with a mobility impairment, drop-off and access to the terminal Service Locations. Definitions: a smooth transition through the requirements for special assistance, where a wheel chair or mobility aid including check-in hall, security Help assistance buttons are located at screening process. The individual is the Canberra Airport strongly recommends is able to be stored in the bus and/ Primary Screening – means screening screening and the departure lounges. the entry/exit gates and pay machines most appropriate person to advise on passengers make contact with the or trailer. Although the bus is not by means of primary methods including Ramps are available on kerbside from within the terminal car parks. what assistance is required for special direct airline in advance and /or at the strictly accessible to accommodate x-ray observation, Walkthrough Metal the road to the pavement in various needs screening whilst maintaining time of booking to enquire or request wheelchairs, the service is equipped to Detector (WTMD) and Explosive Trace locations to assist persons with mobility their dignity. The disclosure of a special arrangements for a specific accommodate persons with reduced Detection (ETD) screening. impairment. Due to security regulated 4.2.2 CAR PARKING medical certificate will assist with a circumstance. mobility, where a wheelchair or mobility Secondary Screening – means declaration of a medical condition or restrictions, vehicles are not to be left All parking is available from the aid is able to be stored in the bus and/ screening by means of secondary ailment, however does not exempt It is best practice to always arrive unattended on kerbside at any time. airport terminal car parks. A number with adequate time prior to your flight or trailer methods including Hand Held Metal persons to be subjected to aviation The lower level road system located at of accessible parking spaces are departure. Each airline will advise of Bus services which provide ground Detection (HHMD) screening and screening. The airport terminal has the front of the terminal building on the conveniently located within the covered the correct check-in time requirements, transport transfers to regional locations physical or ‘frisk’ search. Consent facilities to accommodate private ground floor is allocated for approved and open air car parks which are in accordance with airline policy. are located on the terminal ground must be obtained to conduct secondary screening for persons with disabilities ground transport movements and is not clearly sign-posted. Please refer to floor road system. screening. upon request. The Canberra Airport website offers accessible to the general public. Canberra Airport – Car Park – Service Locations. links to airlines operators and offers Where passengers or guests require In consultation with airport/airline The taxi rank is located centrally on the important information about the special assistance for kerbside access, screening authorities and disability ground floor of the terminal building. The accessible parking within the facilities at Canberra Airport including the service provision can be pre- advocacy groups, the Office of Transport Access to the rank is via the ground covered car parks are located at the disabled parking, transport, security arranged and approved by Canberra Security has developed screening floor concourse which provides internal closest point to the terminal entrances. screening arrangements and other practice guidelines in the form of protection for guests. The taxi rank is terminal facilities. 10 11

4.3.1 MEDICAL IMPLANTS/ 4.3.3 WHEELCHAIRS 4.3.5 PERSONS WITH VISION 4.3.6 PERSONS WITH A HEARING 4.3.7 ASSISTANCE ANIMALS 4.4.2 AUDIO-FREQUENCY ARTIFICIAL LIMBS/ Each person with a mobility impairment IMPAIRMENT IMPAIRMENT Passenger and guests accompanied INDUCTION LOOP SYSTEM PROSTHESIS DEVICE will have different requirements based Passengers and guests with a vision Hearing loss varies among individuals by assistance animals including guide (HEARING LOOPS) Passengers and guests are to advise on their individual needs. It is important impairment can travel independently and is common among senior citizens. dogs must make prior arrangements A number of hearing loops are in place screening officers of a condition that passengers make the necessary using a wide range of aids and Some people may experience total with an airline at the time of booking. throughout the terminal to assist with which may alarm primary screening arrangements with the airline operator. techniques. hearing loss and may use Auslan people with a hearing impairment. The Security screening guidelines allow equipment (i.e.WTMD) and request Airline staff may, where required, (Australian Sign Language) to system is designed with an induction A walking aid, where appropriate must an assistance animal to remain with for secondary screening. Although facilitate access to the passenger communicate. audio loop (transmitter) for people who be screened by means of primary x-ray the person during the passenger the primary source of an alarm may screening point and the departure gate. wear hearing aids fitted a ‘T’ switch screening. Hearing device aids form part of a screening at all times. The passenger be attributed to a medical implant for Passengers who require a wheelchair (Telecoil) for the transmission and person who is wearing them and is subjected to secondary screening example, the screening officer may still will be subjected to secondary Screening staff will assist passenger reception of communication signals. as such, the person is not required whilst the animal will be visually request for a person to pass through screening and will undergo a pat and guests with a vision impairment by; to remove the device for screening. inspected by physical search including The international Deafness Symbol is the WTMD a second time. Where down (frisk search) of the person by a • offering screening options to stand or Screening staff will use the following objects attached to the animal such displayed at these areas to indicate the appropriate, secondary screening shall security officer of the same gender. The sit for primary screening; techniques to assist persons for as the harness, collar or bags. Items presence of a hearing loop. consist of: wheelchair will be physically inspected • assist persons through the Walk- passenger screening: which can be readily removed from an and will also be subject to explosive A terminal floor plan, attached, • hand held metal detector; and/or Through Metal Detector (WTMD); assistance animal will be subjected to trace detection testing. • speak in a normal tone and pace, in a indicates the location of the hearing • frisk search • provide an option for private x-ray screening. clear and concise manner; loops throughout the terminal building. Persons are encouraged to seek screening; • use hand signals and gestures personal assistance from the screening • where a physical search of personal 4.3.2 MOBILITY IMPAIRED PERSONS to help express spoken direction staff who will be able to offer customer belongings is required, repack all 4.4 MULTI-USER TERMINAL (pointing and nodding); 4.4.3 TOILET FACILITIES Mobility aids which can enter the support. items where they were originally FACILITIES • maintain eye contact at all times and Public toilets are located throughout aperture of an x-ray machine must be located; and screened by means of x-ray primary speak directly to the person with the the terminal building. A disabled • make certain that an assistance 4.4.1 LIFTS screening. The screening point will 4.3.4 PRAMS/STROLLERS impairment; toilet is situated at each toilet facility. animal, such as a guide dog, is not To assist passengers and guests have available walking aids and a These items are subjected to • point out visual alarms by physical Lifts provide vertical transport for all separated from a person during with vision impairment locate the place to sit whilst the mobility device primary screening by means of x-ray indication; and terminal users. The lifts are compliant screening. correct toilet facility, Braille tactile is subjected to x-ray observation observation and allowed entry into • if communication difficulties persist, with the relevant building codes, signs are installed on the toilet door screening. the sterile area of the departure screening officers will use written including the institution of Braille and connecting corridor along the lounge. Prams or strollers that cannot instructions to communicate to the tactile signage to assist the vision respective concourse. be collapsed to be x-rayed will be guest. impaired locate the appropriate floor subjected to secondary screening by level. Toilet locations can be viewed on the means of physical examination and Canberra Airport website. explosive trace detection testing by screening staff.

Passengers are encouraged to contact their airline operator in regard to limitations on the carriage of prams or strollers as cabin baggage. 12 13

4.4.4 TACTILE GROUND SURFACE monitors are located at strategic areas 4.4.8 WHEELCHAIR FACILITIES Where required, airline staff will assist 4.4.10 PUBLIC TELEPHONES 4.4.12 ACCESS TO/FROM AIRCRAFT INDICATORS within the terminal in order to provide Canberra Airport recommends wheelchair guests within the terminal The public telephones throughout the Ramps and passenger boarding bridges (TGSI) flight information to passengers and passengers with mobility impairment from check in to the boarding gates terminal are equipped with volume allow easy access to and from the gate In compliance with relevant building guests, which include: contact their airline carrier for the on departure and boarding gate to control and are accessible for persons lounges and to and from the aircraft. codes, tactile ground surface indicators • check-in hall; provision of wheelchair equipment. baggage reclaim area on arrival. using a wheelchair. Public telephones Lifts located at passenger boarding are installed at various areas of • screening point; Dependent on the nature of travel and Airline staff may contact Canberra also accommodate text telephone (TTY) bridges also allow ease of access the terminal building and car park • departures concourse; uplift circumstances, the airline will Airport Customer Services (CSO’s) technology, a special keyboard device for persons with mobility equipment facilities. The indicators provide a supply wheelchairs for the airline guest. that lets people who are deaf, hearing to board/disembark an aircraft on a • departure gates; and Officers to facilitate arrivals access safety element on public pathways or speech impaired use the telephone free moving bay. Airline operators will • arrivals concourse & baggage The type of wheelchairs includes: from the terminal building, including and access routes that can be felt the collection of baggage for wheelchair to communicate by allowing persons also be able to facilitate a passenger reclaim areas. • Wide-Body Wheelchairs: available for underfoot and recognised as a warning guests to the car park, kerbside or taxi to type messages to another person transfer from an aircraft seat with an guests who can propel themselves of any impending pedestrian hazard, The visual displays compliment public rank. with a TTY. Public telephones enhance approved Passenger Lifting Device particular for the vision impaired. address announcements made by and are physically able to access the access and usage for people with a (PLD) or the use of a high lift vehicle. airline staff which include: aisle of the aircraft. Wheelchair guests may pre book disability by providing features such as Airline staff can offer assistance for The areas where TGSI are installed • Narrow-Body Wheelchairs: available special needs assistance with the an adjustable volume control, a built-in boarding and disembarkation by prior include: • flight arrival and departure times; for guests who require special CSO management office via email on acoustic hearing aid coupler, and a arrangement. • boarding calls; • stairways, ramps & escalators; and attention and assistance to access customerservice@canberraairport. tactile orientation mark on the ‘5’ dial • flight landed information; • car park crossings. the aisle of the aircraft. com.au or alternatively be contacted on keypad. SMS text messaging facility is • gate number information; and • Personal Wheelchairs: post check (02) 6275 2226. also available that lets people who are • airline carrier and flight information in, the guest is to proceed through deaf, hearing or speech impaired use 4.4.6 FLIGHT INFORMATION details. passenger screening to the the telephone to communicate. 4.4.9 DIRECTORY BOARDS DISPLAYS departure gate. The chair will be The terminal has numerous Flight tagged by the airline representative, Way finding directory boards are located 4.4.7 TELEVISIONS Information Display Screens (FIDS) transported and stored into the hold on each level of the terminal facility, 4.4.11 PRAYER ROOM located throughout the public areas to The televisions throughout the public of the aircraft. including the foyers of the car park. A prayer room is available for communicate the status of an aircraft areas of the terminal are programmed • Personal Electric Wheelchairs: post External directional way finding signs passengers, guests and staff who wish service. Airline staff are responsible for to display text captioning for networks check in, the guest is responsible have been erected to direct customers to use the facility. The prayer room is updating the information displayed on providing the service. Text captioning to disconnect the battery or provide and visitors to available parking areas located on the ground floor arrivals, the FID monitors to provide an accurate enables passengers and guests with detailed instructions to the airline and available kerbside areas. adjacent Arrivals Gate B of the terminal account of an aircraft service. FID hearing impairment view television operator. Due to the size and weight building. broadcasts where the service is of electric chairs, the equipment transmitted by the network. must be presented to ground staff to allow sufficient time to immobilise and load onto the aircraft. • Safety restrictions prevent the storage of wet cell or spillable batteries on board an aircraft.

05: DIRECT ASSISTANCE

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THE CAR PARK MANAGEMENT OFFICE IS CONVENIENTLY LOCATED ON THE GROUND FLOOR OF THE ELEVATED ROAD SYSTEM AND STAFF CAN BE CONTACTED TO PROVIDE PERSONAL ASSISTANCE.

Airline Responsibility Customer Service Officers (CSO’s)

The airlines are directly responsible Canberra Airport provides airport CSO’s for offering assistance with information who provide customer service to all about your travel. Please contact your passengers and visitors. The CSO’s airline of choice to ask any questions wear hi-viz jackets, are predominantly or arrange assistance to and from the located in and around the terminal aircraft, gate lounges and baggage landside areas and are more than reclaim areas. happy to answer any questions you may have. Reception for assistance enquiries Alternatively CSO’s may be contacted If you would like to speak to a Canberra by activating the call assistance Airport member, please visit our intercom buttons located at each reception located outside the terminal entry/exit point of the car parks, precinct adjacent the covered car or the automatic pay machines park or contact via telephone on located within the foyer areas of the (02) 6275 2222. Office hours are under cover car parks. The Car Park 8:30am – 5.30pm each weekday. Management Office is conveniently A map identifying the location of our located on the ground floor of the reception is attached. elevated road system and staff can be contacted to provide personal assistance.

A map identifying the location of the Car Park Management Office is attached. Please refer to Canberra Airport – Car Park – Service Locations. 07: COMMUNICATION 06: SERVICE DELIVERY STRATEGIES

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Security Environment • review airline operators and policies, For further information: Please be aware that a heightened • develop consistent customer service Contact Canberra Airport reception threat level applied to an airport or practices, between 8:30am and 5:30pm the industry as a whole could lead to • monitor customer feedback and Monday to Friday on (02) 6275 2222. challenges to the delivery of the level of implement corrective plans; Our intention is to ensure all disability access described in this plan. and passengers, visitors and staff have • improve passenger facilitation Performance Monitoring: a safe and enjoyable time while at processes at the airport terminal Canberra Airport. However, should you Canberra Airport ensures that its Canberra Airport, from time to wish to share and provide feedback service delivery to all of its facility users time, will engage a consultancy firm orRo havebla cum any sicomments ra alicimus about doluptaturi the adit latem que cuscium vent pe est re, is monitored and where appropriate to conduct customer satisfaction terminalutatiam vendem facilities, aut please aligeni address hilibus Est, si dollibe atempos nos venis et remedial actions are undertaken within surveys and review outcomes. Where yourerspictibus, concerns con to: nobis aut hit qui arita conserf eritio. Nemodi vendere a reasonable time frame. appropriate, Canberra Airport will tor sundae reptam, volorem que cor ritatis mod ut aut et moditi a pelici adio Mail: Canberra Airport Group Canberra Airport actively engages with advocate strategies to improve sitibus dolor ma solut officae dolorem esequis am, site nonem. Sedi omni its airline partners and associated deficiencies with service delivery que aut 2 asBrindabella rem aliciis Circuit es nus alit accuptam, volupta nus, quid quiam in contractors with regular coordination expectations. explaboriti Canberra voloreius Airport ad quamusa ACT 2609 consed etur, necabor ibustis pliberum ndenienet occume natisit et rercius alis estiuntur, optatem quaspictet odita meetings to discuss airport and airline Telephone: (02) 6275 2222 related matters to: este audiciendus nobis dendae iur ratia elesc. Email:consectis [email protected] dolupti cor ad quis esciet Ro bla cum si ra alicimus doluptaturi pos serchil luptatem nullantus, ellores If a member of the public may not utatiam vendem aut aligeni hilibus modicia spiende et quam, testo vid mo be satisfied by as aspect of the erspictibus, con nobis aut hit qui doluptam, a et aut ent esecus volupti. service provided by Canberra Airport, tor sundae reptam, volorem que cor complaints can be forwarded by written sitibus dolor ma solut officae dolorem communication via email: HEADING LEVEL 3 que aut as rem aliciis es nus alit [email protected] explaboriti voloreius ad quamusa Abor re sit reici quae venese veligeni ndenienet occume natisit et rercius blatibus, conet, quam ium hillace este audiciendus nobis dendae perovid undicid usanis rehendam, ut consectis dolupti cor ad quis esciet demolup tatiatem simi, aliquas sus nos pos serchil luptatem nullantus, ellores as int faccae pe pra sendundicid quos modicia spiende et quam, testo vid mo rempori tem et, comnis de repratios doluptam, a et aut ent esecus volupti. vel ipsa quatur molutat ureius delest eumquidia ipiciliqui inus et voluptatate Ritibea velibusant lit qui ut aut pel eos enderuptiis et pliquunti. Parchita dia porit que elis qui ipsam, santo cus, nemporeius. Cab inveles pre cupta sit, te poreicto dolorep resecatem. Mus ullam rem dunt et perumquas maxim animiliatium as qui sapictas el is ipsam idempore mo derum rerovid quam a qui toruptate eossed eat eosam vent. quis dolorep tatur, coreraestis modit 08: EXPECTED IMPROVEMENTS

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ANY FUTURE EXPANSION, DEVELOPMENTS OR ALTERATIONS TO INFRASTRUCTURE WILL BE UNDERTAKEN IN ACCORDANCE WITH THE PUBLIC TRANSPORT DISABILITY STANDARDS AND/OR AUSTRALIAN STANDARD 1428-1 APPLICABLE AT THE TIME.

Canberra Airport will continue to consult with local access advocacy groups to maintain continuous improvements and facilitation at the airport terminal for persons with disabilities. CANBERRA AIRPORT LOWER LEVEL FLOOR PLAN

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RENTAL CAR DESKS VIRGIN QANTAS BAGGAGE BAGGAGE SERVICES SERVICES

OVERSIZE BAGGAGE

TO DEPARTURES ATM TRAVELEX TO DEPARTURES GATE A GATE B

PRAYER ROOM

ENTRANCE + EXIT

TAXI RANK

THRIFTY

CUSTOMER SERVICE OFFICE LEGEND

DEFIBRILLATOR

ATM ATM

PUBLIC PHONE

AUDIO HEARING LOOPS CANBERRA AIRPORT UPPER LEVEL FLOOR PLAN

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GATE 8 GATE 9

GATE 10 GATE 7

GATE 11

GATE 6 TO VIRGIN TRAVELEX TO QANTAS LOUNGES LOUNGES ATM QANTAS CUSTOMER SERVICE GATE 12 GATE 5

CHECK IN PASSENGER CHECK IN SECURITY SCREENING

GATE 4 GATE 13

BEFORE AFTER SCREENING SCREENING ENTRANCE + EXIT

GATE 3 GATE 14

PASSENGER DROP OFF

PASSENGER DROP OFF LEGEND

DEFIBRILLATOR

ATM ATM

PUBLIC PHONE

AUDIO HEARING LOOPS CANBERRA AIRPORT CAR PARK FLOOR PLAN

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WALKER LANE TERMINAL

GEORGE TYSON DRIVE ENTRY

INDOORPARK GROUND FLOOR TAXI RANK NOMAD DRIVE COACH TRANSFERS ENTRY TO CANBERRA CBD

GEORGE TYSON DRIVE AIRPORT EXPRESS

PASSENGER DROP OFF SHUTTLE BUS RENTAL CAR PARK

LEVELS 1, 2 & 3 PASSENGER DROP OFF OUTDOORPARK

PIALLIGO AVENUE CUSTOMER INDOORPARK SERVICE OFFICE GROUND FLOOR TERMINAL AVENUE CAR RENTAL RETURN ENTRY

TERMINAL AVENUE INDOORPARK

ENTRY AIRPORT OUTDOORPARK LEVELS 1, 2 & 3 ENTRANCE ROGAN STREET AIRPORT EXIT

BRINDABELLA CIRCUIT

BRINDABELLA CIRCUIT TO PETROL INDOORPARK STATION WWW.CANBERRAAIRPORT.COM.AU