The Cheshire East Blue Badge Scheme 69 Regards to the Free Flowing Movement Parking Services Team of Traffic, Whilst Ensuring We Deter Sustainably Contribute 16
Cheshire East Council Parking Services Annual Report 2016/17.
www.cheshireeast.gov.uk Foreword
Foreword by Frank Jordan & Cllr D Stockton
Welcome to Cheshire East Council’s Parking Services Team’s second annual report. The availability and effective use of parking (for any type of vehicle) is an important tool in managing traffic, as well as the quality of the local environment, and has a role in supporting our local economic vitality.
The Council’s work on climate into our road and infrastructure change and green travel promotes maintenance which connects us as a better use of the car and healthier place and road safety projects which more environmentally friendly protect us and helps us thrive as a alternatives, such as walking, cycling, community. motorcycles and the use of public transport. Cheshire East Council will also continue to work to ensure that Travel Plans for schools and there is adequate parking for cycles, businesses are also seen as a key motorcycles and that the special element in reducing car usage needs of disabled people are met by tackling different aspects of and that parking for parents/carers businesses transport. with children is considered.
Cheshire East will encourage The Council needs to meet ever alternative travel choices through more complex challenges and availability and appropriate pricing exceptional levels of pressure to of town centre parking. All parking provide a modern, well-informed and income is ploughed directly back fair parking service for all residents,
Parking Annual Report 2016/17 | 3 Contents
Frank Jordan Cllr Don Stockton Executive Director PLACE Portfolio Holder Environment & interim deputy Chief Executive
businesses, visitors, shoppers, Our personal aspiration is to use commuters and workers to and enforcement as a tool to achieve across the borough. 100% compliance with parking restrictions thus eventually resulting Over the coming years, the Council in there being no need to issue any Contents will need to find ways to cover its Penalty Charge Notices. costs, invest in additional parking provision, improve the quality of With important partnership working in 01. Introduction 07 its parking places, manage traffic conjunction with our Highways, Legal, 02. Parking Services Overview 09 flow and reduce congestion, whilst Countryside, Alternative Service at the same time, protecting the Delivery Vehicles (ASDV’s – ESAR 03. Successes - 2016/17 13 environment and public health. & ANSA), Environmental Health & 04. Contract Parking Permits 25 Blue Badge administration teams, The Council will aim to provide the Parking Services team play an 05. Residents Parking Schemes 29 parking to high standards of safety, important role in trying to keep our 06. Partnership Working 33 security and cleanliness, following, roads and highway areas safe and 07. Parking Provision 37 where it is able, national guidelines with free flowing traffic. and benchmarks. This will include 08. RingGo 45 improved parking facilities, at an 09. On & Off-Street Parking Contraventions 49 appropriate charge to actual service 10. Reporting Problems 53 users. “In order for Cheshire East to continue to 11. Civil Enforcement & Parking Restrictions Explained 55 With a pro-active and sensible 12. Enforcement of Parking Restrictions 59 approach to enforcement, we will be a fantastic place need to have the structures and to live, work and visit 13. Access Protection Markings - H-bars 63 processes in place to ensure that we it is vital that the 14. Dealing with Challenges & Appeals 65 take our responsibilities seriously with 15. The Cheshire East Blue Badge Scheme 69 regards to the free flowing movement Parking Services Team of traffic, whilst ensuring we deter sustainably contribute 16. Future Focus 73 and re-educate those motorists 17. Staff Stories 77 who continue to park irresponsibly, to help and support inconsiderately and above all, in our people, residents 18. Income & Expenditure 83 contravention. and businesses.” 19. Statistical Information 86
4 | Cheshire East Council Parking Annual Report 2016/17 | 5 Introduction
We have a population of 370,700 We are the We third largest employ Unitary Authority 4000 in the staff North West Introduction
Cheshire East is an amazing place to live, work, visit and invest. We are proud to be one of the biggest employers in There are the area, employing around 4000 staff based in offices and 11 town councils, other workplaces across the Borough. 97 parish councils and 7 parish meetings We are the third largest Authority in Town and parish councils have a key the North West. role in representing communities, empowering localities and helping As a unitary council, we provide many to deliver local services. There are 11 different services and we offer a wide town councils, 97 parish councils and range of opportunities to employees 7 parish meetings and there is a vast from all backgrounds, ages, skills and difference in size and profile for each. interests. We work hard to deliver on our Cheshire East Our staff are our number one asset promise to ‘Put Residents First’ by is an amazing and our aim is to have a diverse asking our staff to live and breathe place to live, workforce that understands and our values and culture of being open, represents the unique and individual honest and transparent and which work and visit communities they serve. we believe underpin our success. To us ‘Putting Residents First’ is about Local councils are a critical part of really listening and understanding the local government infrastructure what residents and businesses need and have a significant range of and responding appropriately to We work hard to deliver on powers and duties, giving them an provide the best possible service. our promise to ‘Put Residents exclusive and specific role within the community. Local councils undertake Cheshire East covers an area of First’ by asking our staff to live some of these duties and powers to 1,116km2 making it the third largest and breathe our values and varying levels and degrees and many unitary authority enforcement area in raise local precepts for the services the North West with a population of culture of being open, honest they deliver. 370,700. and transparent.
6 | Cheshire East Council Parking Annual Report 2016/17 | 7 Parking Services Overview
Parking Services Overview
Parking and waiting restrictions and enforcement are a vital part of keeping the roads safe, traffic moving and allowing fair access for all amenities, shops and services. Of equal importance is keeping the highway clear to give unobstructed access for emergency vehicles.
Our Staff In 2016/17, the numbers of full time Approval was given in January 2017 equivalent Civil Enforcement Officers to significantly increase the number (CEOs) varied between 12.49 and 14.4 of CEOs following various retirements (by 31/3/17) to issue Penalty Charge and requests for part-time hours. Notices (PCNs) under the Traffic Management Act 2004, where it is 11 FTE posts have been advertised FACT. legal and lawful to do so. and it is anticipated that these will be filled (all subject to satisfactorily All parking restrictions must Three other officers (Senior CEOs) passing a six months probationary be complied with for the safety who are trained CEOs but have period) by 31/3/18. Updates on supervisory/training roles support progress will be given in the 17/18 of pedestrians, children and these officers by undertaking annual report. other road users. additional patrols where necessary. It is not ok to drop your children off at the school Irrelevant excuse given upon receiving a PCN gates! “I had to stop here as my pet dog wanted to pee.”
8 | Cheshire East Council Parking Annual Report 2016/17 | 9 Parking Services Overview Penalty Charge Notices
Penalty Charge Notices are issued for contraventions of the parking restrictions. Despite myths that Council’s set their own levels, it is true to say that under government legislation there are only two levels of contravention, higher (£70) and lower (£50) dependent upon the seriousness of the contravention. A Parking Services Supervisor, two Senior CEOs and 2 of our initial first wave new ‘probies’ If paid within 14 days, the penalty charge is reduced by 50%. These levels are set not by the local authority but by the Cheshire East Council as a Resident around school areas and those that Secretary of State for Transport and we can neither decrease and Business First Council is keen to block access on roads’. nor increase them. look at how we can support our local town and village centres. The Civil The team also cover enforcement Enforcement Officers have a dual on the numerous car parks across Cheshire East Council’s Civil Enforcement Officers operate enforcing parking role to play in becoming what is now the borough which are either owned, and waiting restrictions, to ensure maximum space availability and turnaround recognised as front line ambassadors leased or run by CEC to ensure that for customers and business visitors, using the following guiding principles: for the Council. Traditionally cars are parked within marked bays called ‘Traffic Wardens’ or ‘Parking and do not outstay the period of time • Where unlawful, irresponsible or • Where parking spaces are taken up Attendants’, the CEOs are split over for which they have purchased a pay inconsiderate parking stops traffic by motorists which are meant to be two sites – Crewe (based in the and display ticket, thus ensuring an (or the free flowing movement of reserved for Blue Badge Holders Municipal Buildings) and Macclesfield appropriate turnaround of spaces traffic) • Allowing for exceptional events (based in the Town Hall). for shoppers, visitors, commuters, • Where cars parked on pavements and circumstances and engaging business users, workers and block the walkway for pedestrians with the community at such We want to be able to make sure residents. who then have to go into the road events by handing out leaflets and that our limited but essentially and to pass the cars (particularly in conducting surveys rather than appropriately increasing resources The principle that ‘policing’ car parks school keep clear areas) giving out Penalty Charge Notices are used to best effect. The as a main focus has changed. cultural shift has changed around • Where the unlawful or inconsiderate • Presenting and promoting safer enforcement and we have strived parking is dangerous and may put parking presentations and leaflets over the last 12 months to work on a “We are making child safety in jeopardy with partners such as Cheshire Fire new ethos, promoting key messages sensible decisions • Where emergency vehicles are and Rescue service, the Police and of ‘penalising those that are selfish to based on the needs prevented or obstructed from local schools others, i.e. parking in disabled bays travelling down the highway with with no right to and those that are of the community and ease a danger to other road users and pedestrians – especially children those that we serve.”
10 | Cheshire East Council Parking Annual Report 2016/17 | 11 Successes 2016/17 - Macclesfield Forest
Successes 2016/17 MacclesfieldForest Sensible enforcement action has continued to be a priority in the beautiful area of Macclesfield Forest. Some of our partners* who work in this area, sent us the following comments for our report:
“Please add my thanks to those of Martin, onto you guys and the CEOs for visiting and dealing with the parking enforcement issues.”
Quote. “As far as parking I have seen in The former would maybe benefit Please pass on my the week, most people seem to be from maintained/increased signage “ keeping to the designated bays, save and education from Martin and team, thanks to the for: the latter would benefit from an early morning week-day visit from the Civil enforcement team a) the odd person who seems to have Enforcement Officers.” not noticed the restriction signs who sometimes have a b) the “I have been coming here for challenging time up here.” ‘x’ years and I will park where I like” brigade. Mainly here to walk dogs early morning.
12 | Cheshire East Council Parking Annual Report 2016/17 | 13 Successes 2016/17 - Macclesfield Forest
Irrelevant excuse given upon receiving a PCN “I was delayed back to my vehicle because I am a good Samaritan who was helping an old lady who had fallen”
Spreading the Word Louise (Parking Enforcement Supervisor) and Emma (Senior Civil Enforcement Officer) volunteered to attend the Bollington Town Council, evening Assembly Meeting in March 2017, “Parking issues depend on the time some are put off by flying insects representing Cheshire East Council’s Parking Services Team of year and the weather conditions. which can be quite irritable. No easy and delivering an informative talk that ‘debunked’ some So the busy times are mainly at solution, there will always be the weekends around Easter, August ones that think they can get away myths regarding parking enforcement. bank holiday, Autumn, Boxing Day with it and the ones that don’t notice and the New Year period. the signs.” They explained their jobs and how they wanted to work with the local residents and businesses rather than against them. At all of these we have experienced *Partners parking out of the bays, on some 1. Martin Winder the Ranger at occasions parking is back at what it Macclesfield Forest Joining Louise and Emma from previous role as a benefit fraud was before the restrictions were put 2. Rob Hudson the Woodland Officer Parking (CEC) there were over 60 investigator and that I didn’t in place. Some of the signage has from United Utilities and people in attendance including, recognise anyone’s face so we been interfered with (turned around); local PCs and a Sergeant from should get on! I have attended to these on at least 3. Richard Doran the Countryside Cheshire Constabulary, Councillors, five occasions. Service Development Manager for Town Mayor, Residents and local I started off the talk about how Cheshire East Council Businesses. many officers we have and the I have noticed cars parked out of geographical areas covered, and the bays when there is space in In Louise and Emma’s own words… that our primary role is to keep traffic the car park. My volunteers and I “No easy solution, flowing. have advised car drivers about the there will always be “Sitting at the front of this audience, restrictions (when we see them we would be lying if we said we I explained about dropped footways, parking out of the bays) however this the ones that think were not feeling nervous, looking at school enforcement across 154 does not seem to solve the problem. the faces in the crowd feeling like schools and with just 13 CEOs. they can get away lambs to the slaughter! I (Louise) Why we enforce schools and the So any weekend when the weather with it and the ones stood up introduced ‘Emma’ as benefits of doing so; then I dealt is good we can expect parking having more experience than me. with a difficult conversation from a issues the exception is usually that don’t notice the senior member of the assembly (who August when people are away and I then decided on an ice-breaker, wanted school keep clears to be signs.” joking at the start regarding my enforceable 24/7).
14 | Cheshire East Council Parking Annual Report 2016/17 | 15 I stressed that our joint working Every resident who approached relationship with the Police, tackling us with a valid parking concern inconsiderate parking, problematic and a very worried expression on areas and how we go about dealing their face left us with a smile. We with such, is successful. I explained answered all questions sincerely our patrol of the limited waiting bays with the reassurance of action where which ensured on-street parking possible. isn’t abused and allows out of town/ business users to free up space and We didn’t finish till 10.30pm having come and shop in the village. started at 7.30pm. All in all we promoted the service and Civil Pool Bank Car Park – enforcement Enforcement in a good light. Overall issues (vehicles parking in disabled the talk was well received and a bays without a valid badge). If we success. are going to enforce one area of the car park then we need to enforce Our Manager (Lorraine) nominated the whole area which means as part us for employees of the month for of the terms and conditions that you this out of work activity.” must park within a marked bay.
I promoted the patrol report for Irrelevant excuse given those that wanted further information upon receiving a PCN on what we did enforcement wise and confirmed that we were not on “A lady in Wilmslow parked commission. in a restricted area near the supermarket. I had just I explained how the audience started printing the PCN could report illegal parking (through when she came out of the website, telephone number, email: shop dropped her shopping parkingenforcement@cheshireeast. bags on the ground and gov.uk). I explained we are not a fast started clutching her response service but will endeavour stomach stating she had to assist where possible and been ill and needed to use appropriate. the toilet ASAP. I advised her Quote.
There were many questions which that I had already printed “I should be pleased if you could the PCN and that I would I answered honestly before the pass on my thanks and comments assembly broke up for a tea break. put this in my notes and she would have to appeal it. to your colleagues in car parks However Emma and I didn’t get also. Having stood in that car a tea break due to the queue of I asked her if she managed park for most of the week I can people wanting to talk about parking to get her shopping done in concerns and issues and how we the process, the lady picked appreciate that ‘thank yous’ are not can help them. up her shopping, took the free flowing in ‘parking’ circles.” ticket and drove off. ”
16 | Cheshire East Council Parking Annual Report 2016/17 | 17 Successes 2016/17 - Macclesfield Forest
Irrelevant excuse given upon receiving a PCN “I couldn’t see the machine keyboard as I have cataracts” (how can they be driving?) Quote. “4500 (approx) people of Community Collaboration all ages visited the #ADP (Aftermath Dislocation Principle) The event was crowdfunded with contributions of 97 individuals from Macclesfield who pledged £2,051.00 art installation. Visitors from to see the work come to Macclesfield. N Wales, Nottingham, Bristol, Manchester & Liverpool came CEC Highways and Car Parks worked Throughout the time in the car park specially to see it.” with many volunteers and community a volunteer patrolled in a hi-vis vest organisations to make this event ensuring disabled drivers were happen, including: aware of the new spaces if they had #ADP Riot Tour missed the signs and ensured only This event was able to happen Blue Badge holders used them. Staff #ADP (Aftermath Dislocation The event was opened by the Mayor due to the helpful cooperation of returned trolleys for disabled drivers, Principle) is an art installation in of Macclesfield and attended by the Community Artspace, The Print Mill, unloaded their boots for the charity a shipping container, depicting a artist Jimmy Cauty himself (ex KLF) Barnaby Festival, Heritage & Culture, shop and did our utmost to ensure dystopian cityscape, by artist Jimmy & Mike Suarez Chief Executive of Macclesfield Museums, Treacle they were not too put out by the Cauty. Cheshire East Council. Market, Amuse Café, B & M Bargains, shipping container. Age Uk Cheshire East Events. #ADP was first shown at Banksy’s Macclesfield Town Council and the The event organisers said… Dismaland before touring to select The car park generous people of Macclesfield. locations including Macclesfield’s Exchange Street car park in location was November 2016. “A huge thank you for ensuring the #ADP container perfect and had a home for a week in Exchange St Car Park. I The #ADP had a hugely successful visit with approx. 4500 appreciative ensured many realise it was an unorthodox request that generated visitors including school children and accidental visits extra work for you but your positive attitude ensured several who had come from far afield that the project could happen.” specially. also.
18 | Cheshire East Council Parking Annual Report 2016/17 | 19 Successes 2016/17 - Macclesfield Forest
In March 2017, the Civil Enforcement Feedback from the Police was very Officers worked with the Cheshire positive and staff were commended Constabulary Crewe Local Policing as being helpful and supportive Unit on a High Vis school operation in throughout. the Crewe area. The only negative comments from PCSO’s were in attendance at school the public were that they wanted drop offs and pick up times and the every school to be patrolled every presence of our CEOs was very day which is nigh on impossible as effective in deterring irresponsible, we have over 160 schools across inconsiderate and illegal parking by the borough. parents/carers/guardians.
Joint Working Operations School Patrols
In February 2017, we teamed up with The officers were thanked for their Cheshire Constabulary to assist in participation… their ‘Operation Roadside’ ‘A week of Speed’. “Each and every person has given 100% effort and I’m sure the results Two of our Civil Enforcement Officers really reflect how hard everyone has (one Senior and one brand new worked. Officers have worked later recruit) spent a few days jointly than their allotted shift to ensure patrolling in the Sandbach and everything is completed, there have Middlewich area including St Mary’s been some heroic efforts using Primary School and Rode Heath the Tru-Cam and everyone has School. participated with full commitment.”
The final results were as follows:
Type Offence Number We also worked in partnership with Sandbach area and the Crewe Local Tru-Cam 300 the Beat Management Team in the Policing unit, they said: TORS Mobile Phone 10 TORS Weight Restriction 4 TORS Excess Speed 3 “Some great work with your Enforcement TORS Seatbelt 1 Officers for the last 2 days – we may not TORS Not in proper control 3 Arrests 7 have issued many Penalty Charge Notices Vehicles Seized 4 but the visibility and exposure around the Obstruction Outside St Mary’s Primary School 2 towns and villages has been great.” Obstruction Outside Rode Heath School 2
20 | Cheshire East Council Parking Annual Report 2016/17 | 21 Successes 2016/17
StaffRecognition - Macclesfield Forest
The ‘Making a Difference’ Each month there should be a recognition scheme celebrates and minimum of five panel members to recognises those people and/or review the nominations. The chair teams who exemplify the Council’s of the panel is a member of HR corporate values and have had Organisational Development. a positive impact on their team, colleagues or wider community. In March 2016, two staff won Employee of the month as they went The monthly recognition recognises ‘over and above’ by attending a and celebrates the best examples local Town Council meeting in the of employees and teams who have evening, out of works time to talk role modelled Our Values (FIRST) and about parking and the restrictions gone above and beyond in their job in the local area. The audience was making a real difference to someone quite hostile to begin with but was and are worthy of recognition. soon turned around by the great and informed delivery of the information This can be giving great service to by the team members. customers, working in innovative ways or going the extra mile for The whole team was nominated in others. the annual awards alongside the Notice Processing Supervisor who was Nominations are reviewed by an nominated for Manager of the Year. internal recognition panel ideally on which there should be a pool of panel The picture below is just a members consisting of employees representation of the Civil and Members with representatives Enforcement Officers and Notice from each of the corporate areas. Processing Team.
FACT. The ‘Making a Difference’ scheme celebrates people and/or teams who exemplify FIRST values the Council’s - Flexibility, Innovation, Responsibility, Service and Teamwork.
22 | Cheshire East Council Parking Annual Report 2016/17 | 23 Contract Parking Permits
Contract Parking Permits
Contract parking permits are available for the following car parks in Cheshire East. For more information on terms, conditions, charges and an application form please see the council’s web pages.
Contract permits are quarterly or annual permits that when correctly displayed in the windscreen of the car purchased for, negate the need for purchasing daily pay and display tickets.
They do not however guarantee a parking space.
CONTRACT PARKING LOCATIONS PLACE STREET Alderley Edge South Street West Street Back Park Street Congleton Chapel Street Oak Street Wrexham Terrace Crewe Gatefield Street Wood Street East Silk Mill Street King Street FACT. Knutsford Princess Street Tatton-street Contract holders may Christchurch Commercial Road Duke Street Gas Road use the car park’s Macclesfield Old Library/Parsonage Street Jordangate between the car Park Green Waters Green Whalley Hayes Sunderland Street parks specified hours Love Lane First Wood Street Nantwich of operation. Snow Hill Broadway Meadow Rex/Hoopers Wilmslow Spring Street South Drive (Long Stay Only)
24 | Cheshire East Council Parking Annual Report 2016/17 | 25 Contract Parking
Irrelevant excuse given upon receiving a PCN
“I had to carry a pork pie from the bakers” Permits
TOWN CAR PARK LIMIT ISSUED WAITING LIST Christchurch 40 32 Churchill Way Residents only 41 Commercial Road 32 10 You can download an application The form is not accessible to visitors Duke Street 150 29 form from our website for a contract using assistive technology - please Gas Road 6 6 parking permit. Please print this off email us if you require assistance in Jordangate MSCP 100 63 and return to the following address: changing your registration. Macclesfield Library/Parsonage 20 8 Cheshire East Council Please continue to display your Park Green 4 2 Parking Services current permit in the new vehicle Sunderland Street 15 4 Municipal Buildings until your amended permit is Waters Green 8 4 Earle Street processed. On receipt of the Whalley Hayes 106 106 2 Crewe, CW1 2BJ new permit, the old one must be surrendered to the Council. Pickford Street Residents only 30 5 Terms and conditions of use are Broadway Meadow 20 20 45 important and need to be read. If your vehicle is temporarily off Rex/Hoopers 20 19 the road and you are using a Wilmslow Spring Street 100 100 15 If you currently hold a parking permit courtesy car then please display and have changed your vehicle, then your current permit in the courtesy South Drive Permit on LS only 25 25 3 please print out or complete the vehicle but contact us at car parks@ Tatton-street 90 90 2 form available on our website, and cheshireeast.gov.uk to advise of the Princess Street 10 10 return to us via email to car parks@ situation (i.e. courtesy vehicle details Knutsford Silkmill Street 10 10 cheshireeast.gov.uk or by post to the and how long you will be using the King Street 20 16 address above. vehicle.) Alderly Edge South Street 20 10 Gatefield Street 25 1 Designated Motorcycle Bay/Spaces in Cheshire East Car Parks Oak Street 45 0 Crewe Car Parks Motorcycle Wood Street East 15 0 Place Spaces Wrexham Terrace 35 0 Delamere Street 2 Back Park Street 46 12 Pedley Street 3 Congleton Chapel Street 16 0 Victoria Centre 2 West Street 100 16 Crewe Hope Street 1 Love Lane 29 25 Holly Bank 2 Snow Hill 30 3 Oak Street 4 Nanwich First Wood Street 10 0 Edleston Road 1 Bowling Green Residents Only 20 5 Exchange Street 2 Church Lane Renewals Only 6 Macclesfield Churchill Way 8 Bowling Green 2 Please note! Snow Hill 1 Nantwich Before submitting your application please Tel: 0300 123 5020 Civic Hall 2 to check availability as there are waiting lists for some car parks. Bowers Row 1
26 | Cheshire East Council Parking Annual Report 2016/17 | 27 Residents Parking Permits
Residents Parking Schemes
In many areas it is difficult for residents to park, due to long term parking by commuters, workers, shoppers and visitors. The purpose of any scheme is to stop this and allow the spaces to be used mainly for the benefit of residents.
There is some set criteria which is Support will need to be obtained not detailed in the Residents’ Parking only from all the local residents and Fact. Permit Policy and further useful businesses affected by your proposal information in our Residents parking but also from the wider community All schemes are guidance document which are both and your local Ward Councillor. available from the web site. designed to allow Visitors’ parking permit If you wish your area to be scratch cards longer term visitors considered for a scheme, you should read the policy carefully and, if you Visitors’ scratch cards are available either by the use of think your area is suitable, get in to any household in the relevant touch with the council and request Residents Parking zone even if they passes or scratch cards. consideration. have not applied for a permit or do not own a vehicle. All the details on these are on the website.
28 | Cheshire East Council Parking Annual Report 2016/17 | 29 Residents Parking Permits
Irrelevant excuse given upon receiving a PCN “I issued a PCN to a car parked in a rather small motor cycle bay on Snow Hill car park. The bay is marked m/c only. The driver returned and when I pointed the sign out to him he said I thought it meant motor car”
Change of vehicle registration This unique reference number will be number on a current permit valid for 2 weeks and gives you time to submit a change of vehicle form. If you hold a current resident permit and are permanently changing your On receipt of this form we will then vehicle then you will need to have issue you with a green temporary your current permit amended. permit which will be valid for 6 weeks to allow time for you to submit Please Tel: 0300 123 5020 to obtain copies of the logbook and insurance a unique reference number as this documentation will then be issued. Resident on-street permits issued between 1st April 2016 to 31st March 2017 number is required to be displayed in your new vehicle alongside your On receipt of this documentation Area Town Zone Number of Permits Issued current permit, failure to display this a full permit will be then be issued. A 13 reference number may result in the On receipt of your new permit, the B 19 issue of a Penalty Charge Notice. old permit must be returned to us as failure to do so may incur a £10.00 cost. Wilmslow C 6 L 36 S 29 Courtesy car • All listed street names are eligible for permits unless they have off- D 3 • If you hold a current resident permit Knutsford street parking spaces (including North E 23 but have to use a courtesy car garages). then please telephone 0300 123 F 28 H 100 5020 to obtain a unique reference • If off-street parking is available for Macclesfield number to display alongside your 2 vehicles then no permits will be V 6 current permit, failure to display this issued but the applicant will still be W 5 reference number may result in the eligible for scratch cards. N 40 issue of a Penalty Charge Notice. Alderley Edge This unique reference number will • If off-street parking is available for P 19 be valid for 2 weeks. If you need to 1 vehicle then only 1 permit will be G 3 extend this then please call us back. issued, scratch cards will also be Congleton J 11 available. K 13 • All listed street names are eligible South for permits, for use within the • If no off-street parking is available Willaston M 7 then 2 permits may be issued along defined Scheme as shown in the Crewe R 26 with any requests for scratch cards. Working Drawing for the individual Holmes Chapel T 2 zone.
30 | Cheshire East Council Parking Annual Report 2016/17 | 31 Partnership Working
Partnership Working
The Council continues to work in partnership to ensure safe, legal and responsible parking in the Macclesfield Forest area.
Macclesfield Forest is situated in the with the recreational pressures rural parish of Macclesfield Forest and and impacts of visitors, to what is a Wildboarclough around 3 miles (5 km) relatively compact area of the Peak south east of Macclesfield. Most of the District. Forest lies in the south western part of the Peak District National Park and is The popularity of the forest has owned by United Utilities. continued to increase. The issue of inconsiderate, illegal and The Macclesfield Forest Working irresponsible parking on the narrow Group is made up of representatives lanes leading to and from the forest of Cheshire East Council, the local has over more recent years become Parish Councils, Police, United of great concern to residents, visitors Utilities, Peak District National Park, and to those who work in and around Natural England, and local residents the forest. and landowners. On many days, particularly at The Group has been in place for weekends, bank holidays, during Fact. many years and meets regularly to school holidays and on the run up discuss the working of the Forest and to the Christmas period when the Working in partnership with the the recreational opportunities and Forest is visited by Christmas tree Countryside Rangers and United impacts of visitors on the landscape, purchasers, it was not uncommon wildlife and local residents. for the local lanes to be completely Utilities, our parking services blocked and inaccessible to vehicles. team have undertaken a very The Group acts in an advisory sensible enforcement approach capacity, and has no legal authority Residents expressed a concern that but aspires, through partnership the emergency services could not of these new parking restrictions. working and understanding, to try to get to them if needed, and many solve the delicate issues associated local residents could not get to, or with a rural working environment, from their properties.
32 | Cheshire East Council Parking Annual Report 2016/17 | 33 Partnership
the Cheshire East Council Ward
Member, Sutton Parish Council, United Working Utilities, the Peak District National Park, and the Macclesfield Forest Working Group.
Working in partnership with the Countryside Rangers and United Utilities, our parking services team Equally visitors were finding that have undertaken a very sensible there was nowhere to park when enforcement approach of these new they arrived. parking restrictions.
The Working Group accept that the Usually acting upon requests from Forest is “at capacity” at busy times, Residents, the Police and the Rangers, which frequently resulted in parking one or two Civil Enforcement Officers issues and highway obstruction. The will attend in more of an advisory/ local authority and Police frequently educational capacity – moving on received complaints from both drivers and directing them to where it visitors and residents about the was safer and legal to park, however highway parking situation, highway officers do have a duty to enforce the obstruction and altercations between parking regulations and will, where residents and visitors. it is legal and appropriate to do so, issue Penalty Charge Notices to those A new Traffic Regulation Order (TRO) vehicles who are clearly parking in was introduced in the forest area in contravention of the regulations. December 2015 to address several road safety issues, particularly The management and essential vehicles parked indiscriminately in enforcement of the Order does rely on unsuitable locations throughout the the partnership working relationships forest area which restrict access between members of the working for emergency vehicles and larger group and the Parking Services Team vehicles required to service the timber which does enable a targeted use of and water concerns. CEO resources. Crewe Lifestyle and Nantwich Pool As Nantwich Pool and Crewe Lifestyle A special voucher is printed in Cheshire East Council was aware of the Feedback to date would suggest Centre, which are operated by ESAR addition to the pay and display need to protect the aesthetics of the that the narrow lanes are not as (Everybody Sport and Recreation), ticket which can be exchanged in area and developed a scheme where obstructed as prior to the Order being do not have their own customer car the Centres for £1.00 towards their the restrictions formed a parking zone implemented and the residents are parks, the Council installs parking pay parking fees. with appropriate entry signs. grateful to the action being taken so far. and display meters which facilitate the refund of £1.00 to users of the We have to account for VAT, so only This negated the need for yellow lines “This is a long term Leisure Centres. 83.30p of the £1 is car park income. and the locations where parking did not obstruct the free movement of the commitment but aforementioned larger vehicles have there is an Gross Total been marked and signed as parking 2016/2017 bays with no restriction on the length acceptance that £ of time that a motorist can remain in influencing drivers 28,721.80 Snow HIll, Nantwich those bays. to change their long- 27,505.60 Crewe Lifestyle Centre This was done in full consultation with term habits may take 56,227.40 and the support of Cheshire Police, some time.”
34 | Cheshire East Council Parking Annual Report 2016/17 | 35 Parking Provision
Parking Provision Fact. The following tables show the car parks across the borough Tariff plates on parking pay on a Town by Town basis. The information also shows the charges for 16/17 by tariff and the maximum stay on each and display ticket machines car park. advise when charges apply. Some car parks attract Sunday charging so it is important to Irrelevant excuse given upon receiving a PCN read the signs properly. “I could not leave the salon mid-way through my treatment”
36 | Cheshire East Council Parking Annual Report 2016/17 | 37 Parking Provision
WILMSLOW (Controlled hours 8am to 6pm unless stated otherwise*) Machine Over 6 No. Disabled 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs 4-6 hrs Permit Permit Car Park Number hrs Spaces Spaces £ £ £ £ £ Quarter £ Annual £ (W) £ South Drive (Short Stay 330 10 1, 2, 3, 4 0.60 1.00 2.10 3.10 Area) South Drive MACCLESFIELD (Controlled hours 8am to 6pm unless stated otherwise) (Long Stay 45 0 5 only 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Machine Area) Car Park No. Disabled Number 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs 4-6 hrs Over 6 Permit Permit Spaces Spaces (M) £ £ £ £ £ hrs £ Quarter £ Annual £ Hoopers 40 1 6 0.60 1.00 2.10 3.10 300.00 1130.00 Rex 92 0 11 0.60 1.00 2.10 3.10 300.00 1130.00 Town Hall 15 2 1 0.30 (1/2 Max) (1/2 hr) Broadway 272 10 12, 14 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 Meadow Town Hall 80 5 1 0.70 1.10 2.30 3.40 4.30 5.50 (Sat/B.Hol) Broadway 2 Days 3 Days 4 Days 5 Days Exchange Meadow 107 10 4, 5 0.70 1.10 2.30 3.40 4.30 5.50 £ £ £ £ Street (2 - 5 Days) Churchill 12, 13, 22, RESIDENTS 6.60 9.90 13.20 16.50 Way 276 25 0.70 1.10 2.30 3.40 4.30 5.50 ONLY Machine 4-15 No. Disabled 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs Permit Permit *Grosvenor 300.00 1130.00 Number hrs MSCP Spaces Spaces £ £ £ £ Quarter £ Annual £ 289 20 42 - 48 0.70 1.10 2.30 3.40 4.30 5.50 Mrkt Trader Mrkt Trader (W) £ (8:30am to Only Only 6:00pm) *Spring Street 16 -20, Pickford 110 5 18, 21 0.70 1.10 2.30 3.40 4.30 5.50 RESIDENTS 308 22 0.70 1.10 2.30 3.40 4.30 230.00 875.00 Street ONLY (7:00am - 23, 24 10:00pm) Waters 42 2 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Green Machine No. Disabled 0-3hr Permit Permit Number Park Green 23 1 6 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Spaces Spaces £ Quarter £ Annual £ (L) Old Library 28 1 7 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Leisure Parsonage 100 1, 2 1.00 Street 25 23 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Centre Machine Station 57 6 9 0.60 1.00 2.10 3.10 3.90 4.30 No. Disabled 0-2hr 2-3 hrs 3-5 hrs Over 5 hrs Permit Permit Number Spaces Spaces £ £ (Sat/B.Hol) £ (Sat/B.Hol) £ Quarter £ Annual £ Station 2 Days 3 Days (W) 2 - 3 Days £ £ The Carrs 60 0 8 0.20 0.50 0.80 1.00 8.60 12.90 Sunderland Street 40 2 27 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 Duke Street 261 5 14, 15, 16 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 KNUTSFORD (Controlled hours 8am to 6pm unless stated otherwise*) Machine Over 6 Permit Permit Duke Street No. Disabled 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs 4-6 hrs 5.00 Up to 10 hours Car Park Number hrs Quarter Annual (Coach) Spaces Spaces £ £ £ £ £ (K) £ £ £ Whalley Hayes 258 3 19, 20 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 King Street 131 3 1, 2 0.60 1.00 2.10 3.10 300.00 1130.00 Christ Old Market 82 4 11, 17 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 12 3 0.60 1.00 2.10 3.10 3.90 4.30 Church Place Gas Road 45 10 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 Tatton-street 144 4, 8 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 Commercial Silk Mill 64 2 24 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 30 5 0.60 1.00 2.10 3.10 300.00 1130.00 Road Street Commercial Princess Road 2 Days 3 Days 4 Days 5 Days 54 1 7 0.60 1.00 2.10 3.10 3.90 4.30 230.00 875.00 (2-5 Days) £ £ £ £ Street Machine Permit Permit 6.60 9.90 13.20 16.50 No. Disabled 0-1 hr 1-2 hrs Number Quarter Annual Spaces Spaces £ £ *Jordangate (B) £ £ MSCP 317 11 30 - 39 0.50 1.00 1.70 2.50 3.10 3.30 180.00 655.00 Booths (6:45am - 264 6 1, 2, 3, 4 0.40 0.80 8:00pm) (Short Stay)
38 | Cheshire East Council Parking Annual Report 2016/17 | 39 Parking
CONGLETON (Controlled hours 9am to 5pm unless stated otherwise*) Provision Machine Over 6 Car Park No. Disabled Number 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs 4-8 hrs hrs Permit Permit Spaces Spaces (C) £ £ £ £ £ £ Quarter £ Annual £ CREWE (Controlled hours 8am to 6pm unless stated otherwise*) Antrobus 84 2 1 0.30 0.50 1.00 Street No. Disabled Machine 0-1 hr 1-2 hrs 2-4 hrs 4-5 hrs Permit Permit Fairground 97 6 4, 5 0.30 0.50 1.00 Spaces Spaces Number £ £ £ £ Quarter £ Annual £ 1011, 1012, No. Disabled Machine 0-2 hr 2-4 hrs 4-8 hrs Permit Permit Victoria Number Centre 482 23 1013, 1015, 0.70 1.10 2.10 2.60 Spaces Spaces (C) £ £ £ Quarter £ Annual £ 1016, 1017, (ASDA) 1018 Back Park Street 98 3 6, 7 0.50 1.00 1.50 80.00 300.00 No. Disabled Machine 0-1 hr 1-2 hrs 2-4 hrs 4-10 hrs Permit Permit Spaces Spaces Number £ £ £ £ Quarter £ Annual £ Chapel Street 52 8 0.50 1.00 1.50 80.00 300.00 Chester 1008, West Street 216 4 9, 10, 11 0.50 1.00 1.50 80.00 300.00 Street 118 9 1009 0.70 1.10 2.10 2.90
No. Disabled Machine 0-1 hr 1-2 hrs 2-4 hrs 4-8 hrs Permit Permit Civic Centre 1004, Quarter Annual (Library) 89 1 1024 0.70 1.00 2.10 Spaces Spaces Number £ £ £ £ £ £ Delamere Princess Street 99 13 1001, 1002 0.70 1.10 Street 90 2 2, 3 0.30 0.50 1.00 1.50 Edleston 36 2 1042 0.70 1.10 2.10 2.90 Machine Road Car Park No. Disabled Number 0-1 hrs 1-3 hrs 3-10hrs Season Ticket Season Ticket for Spaces Spaces (BH) £ £ £ £ Approved Clubs Gatefield Street 63 1 1003 0.70 1.10 2.10 2.90 175.00 460.00 *Brereton 0003 0.80 2.00 2.60 42.00 23.00 Wrexham Heath (All Terrace 102 1040, 1041 0.70 1.10 2.10 2.90 175.00 460.00 Hours & Days) Holly Bank 45 2 1030 0.70 1.10 No. Disabled Machine Up to 0-1 hrs 1-3hrs 3-10 hrs Annual Car Park Number 1/2 hr Hope Street 30 5 1019 0.70 1.10 2.10 2.90 Spaces Spaces (TN) £ £ £ £ Regular Visitors Permit Oak Street 127 2 1037 - 0.70 1.00 2.10 2.90 175.00 460.00 *Teggs Nose 1038 (10am - 10pm) 0004 FREE 0.80 2.00 2.50 30.00 Wood Street 45 1036 0.70 1.10 2.10 2.90 175.00 460.00 Machine East Car Park No. Disabled Number 0-1 hrs 0-1 hrs 3-10hrs Annual Permit which covers Nelson Pit, Spaces Spaces (PO) £ £ £ Teggs Nose & Brereton Heath No. Disabled Machine 0-1 hr 1-2 hrs 2-10 hrs Permit Permit Spaces Spaces Number £ £ £ Quarter £ Annual £ *Nelson Pit (9am - 9pm) 0001 0.80 2.00 2.50 55.00 1005, Pedley Street 81 3 1006 0.70 1.10 4.50 Cotterill Street East 22 1020 0.70 1.10 NANTWICH (Controlled Hours 8am to 6pm unless stated otherwise*) Railway 4.50 All Day No. Disabled Machine 0-1 hr 1-2 hrs 2-4 hrs 4-5 hrs Up to Permit Permit Street 64 1007 Up to 5 days available Car Park Spaces Spaces Number £ £ £ £ 10 hrs £ Quarter £ Annual £ Prince Albert Bowers Row 32 2 2066 0.70 1.10 Street 9 9 Disabled Parking Only
Bowling 53 2 2051 0.60 1.00 2.10 2.60 Market Green Square 6 6 Disabled Parking Only Church Lane 33 2050 0.60 1.00 Victoria Square 5 5 Disabled Parking Only Civic Hall 151 12 2061, 0.60 1.00 2.10 2.60 2062 No. Disabled Machine 0-1 hr 1-2 hrs 2-3 hrs Permit Permit Dysart Spaces Spaces Number £ £ £ Quarter £ Annual £ Buildings 25 2 2065 0.60 1.00 2.10 2.60 *Lyceum 60 1023 0.70 1.10 2.10 *Charges apply Monday to Saturday 8am - 6pm First Wood Square Street 50 3 2068 0.60 1.00 2.10 2.90 150.00 555.00 2053 - Love Lane 124 4 2055 0.60 1.00 2.10 2.90 150.00 555.00 ALDERLEY EDGE (Controlled hours 8am to 6pm unless stated otherwise*) Market Area Machine Over 6 (Closed - Tue/ 16 1 2052 0.60 1.00 Car Park No. Disabled Number 0-1 hr 1-2 hrs 2-3 hrs 3-4 hrs 4-6 hrs hrs Permit Permit Thurs/Sat) Spaces Spaces (A) £ £ £ £ £ £ Quarter £ Annual £ 2056 - South Street Snow Hill 247 8 2058 & 0.60 1.00 2.10 2.90 150.00 555.00 (No Return 62 2 2 0.40 0.80 1.80 2.10 155.00 570.00 2060 within 2 hrs)
40 | Cheshire East Council Parking Annual Report 2016/17 | 41 Parking Provision
CAR PARKS WITH HEIGHT RESTRICTIONS Free Car Parks Chester Road, Acton 2.0 metres MIDDLEWICH (All days and all hours) South Street, Crewe 2.0 metres MACCLESFIELD (All days and all hours) CREWE (All days and all hours) Civic Way 84 Spaces Civic Centre (Library), Crewe 1.98 metres Kennedy Avenue 28 Spaces Cotterill Street West 10 Spaces Seabank 23 Spaces Wrexham Terrace, Crewe (20 mins Max Princes Way 12 Spaces Bowers Row, Nantwich 2 metres Stay) Southway 26 Spaces Broken Cross 10 Spaces Church Lane, Nantwich 2 metres Browning Street 77 Spaces Hibel Road 20 Spaces 2 Disabled Spring Street, Wilmslow 2.10 metres 1 Disabled Edward Street 9 Spaces SANDBACH (All days and all hours) Tatton-street, Knutsford 2.10 metres South Street 25 Spaces Brookehouse Road 147 Spaces Broadway Meadow Barrier after 10pm BOLLINGTON (All days and all hours) Lord Street 17 Spaces Chapel Street 100 Spaces Jordangate MSCP 1.80 metres Pool Bank 71 Spaces Thomas Street 131 Spaces Crown Bank 11 Spaces (6ft) 3 Disabled Union-street 15 Spaces Hawk Street 11 Spaces Little Common 28 Spaces Grosvenor MSCP 1.80 metres West Street 15 Spaces (6ft) Wood Street West 10 Spaces Scotch Common 140 Spaces POYNTON (All days and all hours) (2hrs Max) Whalley Hayes, Macclesfield Wellington Square 15 Spaces Westminster Street entrance Civic Hall 204 Spaces Well Bank 14 Spaces 2.10 metres Grosvenor Street entrance 2.0 metres Westfields 95 Spaces
PRESTBURY (All days and all hours) HANDFORTH (All days and all hours) CAR PARKS WITH MOTORCYCLE BAYS Shirleys 61 Spaces School Road 48 Spaces FREE RURAL CAR PARKS Crewe Springfields 61 Spaces Wilmslow Road 60 Spaces (All days and all hours) Delamere Street 2 Spaces Chester Road, Acton 10 Spaces Pedley Street 3 Spaces Cheshire Street, Audlem 59 Spaces ALSAGER (All days and all hours) Victoria Centre 2 Spaces ALDERLEY EDGE (All days and all hours) 11 Disabled Fanny’s Croft 37 Spaces Hope Street 1 Space Ryleys Lane 34 Spaces Waterloo Road, Haslington 15 Spaces Fairview 288 Spaces Holly Bank 2 Spaces Queen Street, Shavington 10 Spaces Station Road 60 Spaces Oak Street 4 Spaces CONGLETON (All days and all hours) Well Lane 18 Spaces Edleston Road 1 Space Blake Street/Egerton-street 35 Spaces FREE AFTER 3 Macclesfield Park Street 37 Spaces DISLEY (All days and all hours) Whalley Hayes, Macclesfield Exchange Street 2 Spaces Rope Walk 29 Spaces Station Approach 20 Spaces Oak Street, Crewe Churchill Way 8 Spaces Roe Street 24 Spaces Snow Hill, Nantwich Nantwich Rood Hill 8 Spaces South Street, Alderley Bowling Green 2 Spaces Royle Street 28 Spaces HOLMES CHAPEL (All days and all hours) Back Park Street, Congleton Snow Hill 1 Space Thomas Street 46 Spaces London Road 32 Spaces Princess Street, Knutsford Civic Hall 2 Spaces Leisure Centre 82 Spaces Parkway 15 Spaces Bowers Row 1 Space
42 | Cheshire East Council Parking Annual Report 2016/17 | 43 RingGo
Since April 2015, the cashless parking solution RingGo has been in place on the majority of the Council’s car parks.
RingGo is a quick, easy to use mobile • you don’t need to walk back with a phone service, which lets you pay parking ticket – Civil Enforcement for your parking with a credit or debit Officers check which vehicles card, rather than using cash or card at are parked with RingGo via their a machine. handheld units.
When you park your car in an The RingGo scheme was extended area featuring the RingGo service, to incorporate the majority of our pay you simply contact RingGo by and display car parks. smartphone app, calling, SMS or on-line, and pay for your parking by If your phone is not set to receive phone. automatic updates then you must do Fact. a location update on the RingGo App, With RingGo, no ticket is needed. It is important to stress that paying this will update you to the current in advance of finding a parking version which details all the new If you pay in advance, it DOES space is not supported as it does not locations. NOT guarantee you a space guarantee you a space. and you can not overstay the If you pay twice in error, please With RingGo: contact Cheshire East and we will maximum stay on that car park. arrange a refund if applicable. • you no longer need to carry change A small charge may be made on Tel: 0300 123 5020 or email car transactions above 40p. • you don’t have to visit a parking [email protected] machine unless you need the car park code
44 | Cheshire East Council Parking Annual Report 2016/17 | 45 RingGo
RingGo Car Parks & Codes Date Quantity Parking Fee Knutsford Code Congleton Code April 2016 20,404 £55,695.00 King Street 5730 Brereton Heath Local Nature Reserve 5750 May 2016 20,210 £56,388.70 Old Market Place 5731 Antrobus Street 5752 June 2016 20,711 £58,072.40 Princess Street 5744 Princess Street 5753 July 2016 19,699 £53,999.90 Silk Mill Street 5733 Fairground 5754 August 2016 18,887 £53,554.20 Tatton Street 5734 Back Park Street 5755 September 2016 21,196 £59,306.20 Booths 5771 Chapel Street 5756 October 2016 22,118 £63,266.10 West Street 5757 November 2016 23,537 £68,243.00 Macclesfield Code December 2016 22,821 £58,189.80 Exchange Street 5735 Nantwich Code January 2017 23,701 £67,006.70 Gas Road 5736 Bowers Row 5782 February 2017 22,941 £63,045.90 Macclesfield Railway Station 5737 Church Lane 5783 March 2017 27,714 £75,312.40 Waters Green 5738 Bowling Green 5785 263,939 £732,080.03 Jordangate MSCP 5739 Civic Hall 5786 Commercial Road 5740 Dysart Buildings 5787 Teggs Nose Country Park 5741 Snow Hill 5788 How does RingGo Work? Pickford Street 5774 Market Area 5789 Civil Enforcement Officers will look up Grosvenor MSCP 5775 Love Lane 5790 your number plate on their handheld Christchurch 5776 First Wood Street 5791 Back Confirm Parking computer to see if you have made a Old Library 5777 Location 5739 payment to RingGo. Jordangate MSCP, Macclesfield
Vehicle ABC 123 Parsonage Street 5778 Crewe Code Duration 4 - 6 Hours Park Green 5779 Pedley Street/Arthur Street 5747 Session End 01 April 2017 17:00 Registering with RingGo Cost £3.10 Sunderland Street 5780 Railway Street 5748 You can pre-register with RingGo online Cards Visa ending 0000 > Whalley Hayes 5781 Delamere Street 5758 Card Security Code or by using the RingGo apps for iPhone CV2 Visa ending 0000 Duke Street 5795 Edleston Road 5759 Secure Connection and Android handsets (downloadable either through your handset or from the Churchill Way 5796 Gatefield Street 5760 Pay for parking to start now Apple store or Android marketplace). Enter card security code to confirm Holly Bank 5761 Alderley Edge Code Hope Street 5762 If you pre-register for the service you will South Street 5751 Cotterill Street East 5763 be asked to provide Civic Centre/Library 5764 • the number plate, colour and Wilmslow Code Chester Street 5765 make of your vehicle Broadway Meadow 5742 Lyceum Square 5766 • your payment card details South Drive (Long Stay) 5732 Oak Street 5767 South Drive (Short Stay) 5743 Victoria Centre 5768 Irrelevant excuse given Alternatively you can register at the same time you want to park, either by using the Spring Street MSCP 5745 Wood Street East 5769 upon receiving a PCN RingGo apps or by calling RingGo via the Rex/Hoopers 5792 Wrexham Terrace 5770 number shown on the machine. “I’m 88 and fought The Carrs 5794 in World War II” The national RingGo number, which will work at any RingGo site, is Tel: 020 3046 Poynton Code 0010. Nelson Pit 5797
46 | Cheshire East Council Parking Annual Report 2016/17 | 47 On & Off-street Parking Contraventions
On & Off-Street Parking Contraventions
CONTRAVENTION DESCRIPTION OBSERVATIONS TIME PENALTY CODE
Check for loading or 5 mins except Parked in a restricted street unloading activity except when vehicle is 01 £70 during prescribed hours. when vehicle parked within parked within a a pedestrian zone pedestrian zone Parked or loading/unloading in a restricted street where waiting 02 None required Instant ticket £70 and loading/unloading restrictions are in force Parked in a permit space without Check for loading or 16 5 mins £70 displaying a valid permit unloading activity Using a vehicle in a parking place in connection with the sale or To confirm commercial 18 5 mins £70 offering or exposing for sale of activity goods when prohibited Parked in a loading gap marked Check for loading or 20 5 mins £70 Fact. by a yellow line unloading activity Parked in a suspended bay / 21 None required Instant ticket £70 Parking tickets space / part of bay / space Re-parked in same parking place Check for loading or 22 5 mins £50 within one hour of leaving unloading activity and permits must Parked in a parking place or area Check for loading or 23 not designated for that class of Instant ticket £70 unloading activity be visible and vehicle None required. At least Not parked correctly within the 24 one wheel should be Instant ticket £50 markings of a bay or space correctly displayed. outside bay or space Parked in a loading place during Check for loading or 25 5 mins £70 restricted hours without loading unloading activity
48 | Cheshire East Council Parking Annual Report 2016/17 | 49 On & Off-street Parking Contraventions
CONTRAVENTION CONTRAVENTION DESCRIPTION OBSERVATIONS TIME PENALTY DESCRIPTION OBSERVATIONS TIME PENALTY CODE CODE Vehicle parked more than 50 82 Parked after the expiry of time Check time on ticket 10 mins grace £50 centimetres from the edge of 26 None required Instant ticket £70 5 mins grace the carriageway and not within a Parked in a car park without to purchase designated space clearly displaying a valid pay ticket. Note - Parked adjacent to a dropped 83 Check for ticket £50 27 None required Instant ticket £70 and display ticket or voucher or no allowance footway (non-residential) parking clock for going for Check for loading or change 30 Parked for longer than permitted 10 mins £50 unloading activity Parked with additional payment Parked in a designated disabled 84 made to extend the stay beyond Details of both tickets Instant ticket £50 Blue Badge must be person’s parking place without initial time 40 visible and correctly Instant ticket £70 clearly displaying a valid disabled Parked in a permit bay without displayed 85 Check for permit Instant ticket £70 person’s badge clearly displaying a valid permit Parked in a parking place Check vehicle to see if None required. At least 42 Instant ticket £70 Not parked correctly within the designated for police vehicles police vehicle 86 one wheel should be Instant ticket £50 markings of a bay or space Check for Hackney outside bay or space 45 Parked on a taxi rank carriage plate and Instant ticket £70 Parked in a designated disabled Blue Badge must be presence of driver person’s parking place without visible and correctly Stopped where prohibited (on a 87 displaying a valid disabled displayed and the Blue Instant ticket £70 46 None required Instant ticket £70 red route or clearway) person’s badge in the prescribed Badge holder should be manner travelling in the vehicle Parked on a restricted bus stop 47 None required Instant ticket £70 Vehicle parked exceeds or stand Check for weight and 89 maximum weight or height or Instant ticket £70 Stopped in a restricted area height 48 None required Instant ticket £70 length permitted in the area outside a school Parked wholly or partly on a cycle Re-parked in the same car park 49 None required Instant ticket £70 90 Details of both tickets Instant ticket £50 track within one hour after leaving 5 mins to check Parked in an car park or area for loading/ 91 not designated for that class of None required Instant ticket £70 A heavy commercial vehicle Evidence of vehicle unloading if vehicle wholly or partly parked on a 61 weight (unladen weight no alternative £70 footway, verge or land between 92 Parked causing an obstruction None required Instant ticket £70 over 7.5 tonnes) is available, two carriageways otherwise 93 Parked in a car park when closed None required Instant ticket £70 instant ticket Stopped on a pedestrian crossing 99 and/or crossing area marked by None required Instant ticket £70 zig-zags Parked in a loading area Check for loading or 70 during restricted hours without 5 mins £70 Useful Definitions unloading activity reasonable excuse Contravention Code and Description - The contravention code and description Using a vehicle in a parking place is the National standard form to be adopted by all Local Authorities assuming in connection with the sale or To confirm commercial 74 5 mins £70 offering or exposing for sale of activity Civil Enforcement powers under TMA 2004. goods when prohibited Parked for longer than Parked for longer than the Observations and Time - Periods of observations to be undertaken and time 80 the maximum period 10 mins grace £50 maximum period permitted allowed by the Civil Enforcement Officer before a Penalty Charge may be issued. permitted Parked in a restricted area of a 81 None required Instant Ticket £70 car park. Penalty - The level of initial penalty charge for each contravention.
50 | Cheshire East Council Parking Annual Report 2016/17 | 51 Reporting Problems
Reporting Problems
Car Park Defects Faulty Ticket Machines If you have noticed any defects Virtually all ticket machines are now on the authority’s car parks, such more modern and reliable machines as potholes, lights out, glass, which have a computer link that overgrown hedges etc., please reports all faults to us immediately. report the problem to our customer contact centre via telephone If, however, you have noticed a - 0300 123 5020 or e-mail faulty ticket machine and wish parkingenforcement@cheshireeast. to report it then please contact gov.uk. our customer contact centre via telephone 0300 123 5020 or e-mail parkingenforcement@cheshireeast. gov.uk.
If you have lost money in a ticket machine and wish to apply for a refund, you will need to provide a copy of Fact. the ticket which you subsequently purchased to indicate that you had Virtually all ticket machines paid for your period of parking. If you are now more modern and provide a copy of this requested ticket and we can verify a machine fault reliable machines which then you will qualify for a refund of the money you have lost in the machine. have a computer link that reports all faults to us Please note that a refund is only applicable where there have been immediately. audited faults on the ticket machine; refunds are not applicable on unused tickets.
52 | Cheshire East Council Parking Annual Report 2016/17 | 53 Civil Enforcement
Civil Enforcement & Parking Restrictions Explained
With the introduction of Civil Parking Enforcement under the Traffic Management Act 2004, Cheshire East Council took over the responsibility for enforcing parking, loading and waiting, and other restrictions at various locations.
Illegal parking on the street is no parks – you enter onto the private longer classed as a criminal offence land by invitation and by doing so, and is a civil contravention. Civil enter into a private contract – if you Enforcement Officers (CEO) will issue stay (park), you are accepting the Penalty Charge Notices (PCNs) to contract. any vehicle parking illegally and will enforce on-street parking as well as in Most but not all Private enforcement car parks. companies are part of the accredited trade association with either the CEOs will visit the busiest central zone British Parking Association (BPA) or the Fact. car parks most often to ensure that International Parking Community (IPC) customers comply with the rules on – the private company then becomes There is no parking at any time each site. Fines (known as Penalty an accredited operator scheme and on double yellows unless you Charge Notices or PCNs) will be given have (or should have) well laid out to those who do not comply. codes of practice for operating their display a Blue Badge for up private parking sites. to a maximum of 3 hours and There are also many privately run off-street car parks – these are not Their enforcement staff issue Parking providing you abide by the other the responsibility of this Council. If Charge Notices (Not the Council’s you have a query concerning these, Penalty Charge Notices) and Highway Code requirements. please contact the company directly. challenges/appeals are escalated Rules of parking on private land are to POPLA (Parking on Private Land different to that of Council run car Appeals).
54 | Cheshire East Council Parking Annual Report 2016/17 | 55 Civil Enforcement
Waiting restrictions – Loading restrictions yellow Lines on roads Waiting restrictions indicated by Yellow marks on the kerb or at the yellow lines apply to the carriageway, edge of the carriageway indicate that pavement and verge. You may stop loading or unloading is prohibited at to load or unload (unless there are the times shown on the nearby black also loading restrictions as described and white plates. below) or while passengers board or alight. You may stop while passengers board or alight. If no days are Double yellow lines mean no waiting indicated on the signs the restrictions at any time; unless there are signs are in force every day including that specifically indicate seasonal Sundays and Bank Holidays. restrictions. ALWAYS CHECK THE TIMES The times at which the restrictions SHOWN ON THE PLATES. apply for other road markings are shown on nearby plates or on entry Lengths of road reserved for vehicles signs to controlled parking zones. loading and unloading are indicated If no days are shown on the signs, by a white ‘bay’ marking with the the restrictions are in force every words ‘Loading Only’ and a sign with day including Sundays and Bank the white on blue ‘trolley’ symbol. Holidays. White bay markings and upright signs indicate where This sign also shows whether loading parking is allowed. and unloading is restricted to goods vehicles and the times at which the bay can be used. If no times or days Irrelevant excuse given are shown it may be used at any time. upon receiving a PCN Vehicles may not park here if they are “I’m waiting for someone not loading or unloading. I don’t need a ticket.”
56 | Cheshire East Council Parking Annual Report 2016/17 | 57 Enforcement of Parking Restrictions
Enforcement of Parking Restrictions
Pavement Parking Unfortunately we only have a limited scope to act due to the current The Council recognises the impact legislation. that pavement parking has on pedestrians and is continually Unless we potentially sign every responding to service requests, MP’s location which would be very enquiries and complaints in relation costly and visually an eyesore, the to this very important matter. Department for Transport does now Fact. permit the making of a traffic order Pavement parking not only impacts and erection of signage to prohibit You should not obstruct on general pedestrians but also pavement parking in the neediest on our most vulnerable in society areas. a dropped kerb/footway including the elderly, parents/carers/ unless you are parking on guardians with pushchairs and prams, the visually impaired and wheelchair Cheshire East Council encourages a dropped kerb/footway users. and supports the progression of the Pavement Parking Bill and currently outside a house with the Parking on the pavement or grass deploys officers to areas to act as a permission of the owner. verges also damages the aesthetics deterrent where more serious reports and structure of footways, increasing of pavement parking persist. maintenance costs.
58 | Cheshire East Council Parking Annual Report 2016/17 | 59 Enforcement of Parking Restrictions
Irrelevant excuse given upon receiving a PCN “I am a disabled badge holder, I can park anywhere”
Dropped kerb Parking adjacent to a or footway - parking dropped kerb/footway There are two types of dropped kerb/ of a residential building footway, those outside driveways Where the dropped kerb/footway allowing access to residents of permits access to residential individual houses and those used for premises, contravention 27 is only pedestrian crossovers. enforced in response to a complaint.
You should not obstruct a dropped This is to ensure that only a genuine kerb/footway unless you are parking complaint (from the resident) about on a dropped kerb/footway outside obstruction of the dropped kerb/ a house with the permission of the footway is dealt with. owner. If you are a householder and are Of course, obstructing any having problems then please dropped kerb/footway will cause telephone us on Tel: 0300 123 5020 inconvenience either to the owner or e-mail parkingenforcement@ of the property who cannot obtain cheshireeast.gov.uk. access to or from their property, or in respect of dropped kerb/footway at An adviser will take a note of your a pedestrian crossover point which name, address, telephone number Parking adjacent to a dropped kerb/footway can cause danger to pedestrians, and will pass your details onto of a pedestrian crossover particularly the elderly, disabled and Parking Services who will arrange for mothers with pushchairs. an Enforcement Supervisor to give These will be enforced at any time by a Civil Enforcement Officer you a call and discuss your problems. in the course of their duties.
60 | Cheshire East Council Parking Annual Report 2016/17 | 61 Access Protection Markings - H-Bars
Access Protection Markings - H-Bars
The Parking Services Team can respond directly to reports of vehicles obstructing driveways providing they are reported by the resident at the time of occurrence.
The calls are directed to one of our if it meets the criteria of our policy. Senior Civil Enforcement Officers These are also known as ’access who will contact the complainant, protection markings’ and the current visit where necessary and potentially charge for one is in the region of issue a Penalty Charge Notice. £162.00 which has to be met by the applicant. They can also offer advice and guidance as to further actions that Anyone wishing to make an can be taken so as to deter these application should in the first instance irresponsible parkers. request that a site inspection be made by one of our Senior Civil These actions are undertaken in this Enforcement Officers. way so as to avoid issuing Notices to Fact. actual relatives or other visitors to the If the Officer agrees that the Consideration of an H bar should resident’s home and so we are able request is relevant, necessary, and be a last resort and will only be to direct our very limited resources to appropriate and complies with genuine situations. the policy, they will progress the installed if it meets the criteria of request to our Highways Team who our policy. These are also known The phone number to ring is will programme the works once a Tel: 0300 123 5020 or e-mail: remittance has been received. as ’access protection markings’ parkingenforcement@cheshireeast. and the current charge for one is gov.uk Each resident would need to make their own application and provide the in the region of £162.00 Consideration of an H bar should be necessary payment. a last resort and will only be installed
62 | Cheshire East Council Parking Annual Report 2016/17 | 63 Dealing with Challenges & Appeals
Dealing with Challenges & Appeals
Appeals Procedure: How to Challenge a Penalty Charge Notice (PCN)
Important - Policies set out in this document provide guidance only. Each case must be considered on its own merits, taking into account all of the evidence available and the exceptionality of the circumstances
Please read the Penalty Charge the reduced Penalty Charge Notice (PCN) carefully. amount may be paid. We will send a letter explaining the reason for Review the contravention to ascertain our decision not to accept the why the PCN was issued. challenge.
Consult the mitigating circumstances • If you make a challenge after 14 bearing in mind that Parking Services days and it is rejected, we will will require accurate and supporting not normally allow the reduced evidence to substantiate your amount to be paid. challenge. If the rejected challenge is not Once your challenge is received accepted then a second challenge Parking Services will endeavour to will be only be considered if further issue a response within 28 working mitigating evidence is produced. Fact. days, letting you know their decision: Once a Penalty Charge Notice has been However should this second issued, the Civil Enforcement Officers • If the challenge is accepted the challenge fail the full penalty charge themselves cannot withdraw it for any PCN is cancelled with immediate will be payable. effect. reason. Once a Penalty Charge Notice has • If you challenge the PCN within been issued, the Civil Enforcement Once your challenge is received, Parking 28 days and the challenge is Officers themselves cannot withdraw Services will endeavour to issue a rejected this Council will generally it for any reason. response within 28 working days, letting extend the period within which you know their decision.
64 | Cheshire East Council Parking Annual Report 2016/17 | 65 Dealing with Challenges & Appeals
Challenge a If the Penalty Charge PCN Online Notice is not Paid or You can challenge your PCN using Challenged the online PCN challenge form. If the Penalty Charge Notice (PCN) is not paid on or before the end of the Challenge a 28 day period as specified on the Notice, or the PCN is not successfully PCN by post Period 01/04/2016 - 31/03/17 - For On-street Parking Offences challenged, the Council may serve a To challenge a PCN by post please Notice to Owner (NTO) on the owner Number Payments send to: of the vehicle requiring full payment Issued Month Issued Cancelled Value of PCNs (£) Received (£) of the Penalty Charge. Cheshire East Council April 16 1,108 108 45,648.00 40,610.48 Parking Services The owner can then make Municipal Buildings representation to the Council and May 16 1,003 98 42,926.00 39,034.16 Earle Street may appeal to an Independent Crewe, CW1 2BJ Adjudicator if these representations June 16 785 66 33,873.00 30,707.43 are rejected. The NTO will contain Please quote the Penalty July 16 735 70 32,491.00 28,511.33 Charge Notice (PCN) number, instructions for doing this. If you postal address, and registration challenge the PCN and the Council August 16 756 60 31,938.00 29,141.58 number shown on the PCN in all issues an NTO, the owner must follow correspondence. the instructions on the NTO. September 16 708 57 30,984.00 26,798.83 October 16 800 56 33,238.00 29,175.54 Any subsequently rejected challenges that result in an unpaid November 16 1,081 57 46,304.00 40,755.10 Irrelevant excuse given penalty charge will be registered as upon receiving a PCN a debt at the County Court. December 16 747 38 31,779.00 28,596.18 January 17 977 44 40,657.00 36,031.92 “I did not read Further information about Civil the signs but I’m Parking Enforcement is available February 17 718 39 30,568.00 25,249.00 registered blind.” on the PATROL (Parking and Traffic Regulations outside London) website. March 17 1,083 52 45,266.00 35,721.00
66 | Cheshire East Council Parking Annual Report 2016/17 | 67 Cheshire East Blue Badge Scheme
The Cheshire East Blue Badge Scheme
Blue Badge holders are able to park closer to their destination either as the driver or passenger. Blue Badge is a national scheme that is open to individuals who qualify and organisations that care for those individuals.
There is a £10 fee for a new, renewal • you are registered blind or severely or replacement Blue Badge. You can sight impaired get your Blue Badge photo for free at • you are in receipt of higher rate the library. mobility component of Disability Living Allowance (DLA) or you meet Fact. We strongly recommend that you the moving around descriptor for only apply for a Blue Badge from the mobility component of Personal here or another .gov.uk website. Independence Payment (PIP) ‘that Blue Badge holders Other sources may cost more and you cannot stand or can stand but may be eligible to may be fraudulent. cannot walk more than 50 metres (this equates to 8 points or more)’ have a disabled Qualifying for a Blue • you are in receipt of War Badge in Cheshire East Pensioners’ Mobility Supplement parking bay outside • you have been awarded You may qualify for a Blue Badge if benefit under the Armed forces their house. you live in Cheshire East and: Compensation scheme and have
68 | Cheshire East Council Parking Annual Report 2016/17 | 69 Cheshire East
Parking Bays
Blue Badge holders may be eligible If you would like to be assessed Blue Badge Scheme to have a disabled parking bay for eligibility for this service please outside their house. contact Adult Social Care on Tel: 0300 123 5010
Blue Badge Issue - Monthly Statistics for 2016/17 Individual Organisation New Badges Renewals Badges on issue Badges on Issue Issued in Month Issued in Month April 19,638 145 203 378 May 19,876 148 312 539 June 19,836 145 229 376 July 19,886 138 263 400 Aug 19,908 141 272 485 Sept 19,972 151 275 418 Oct 19,880 151 193 397 Nov 19,860 148 227 435 been assessed and certified Organisations that care for and by the Service Personnel and transport people who meet the Blue Dec 19,949 150 213 342 Veterans Agency (SPVA) as having Badge qualifying criteria may apply Jan 19,958 147 246 408 a permanent and substantial for one or more Organisational Blue Feb 19,900 145 211 335 disability which causes inability to Badges. Mar 19,903 145 268 440 walk or very considerable difficulty in walking To apply for, renew and for further If in doubt about any parking regulations or restrictions, either consult the • you have a permanent and information about a Blue Badge Highway Code or contact our team of advisors on Tel: 0300 123 5020 substantial disability (for example please visit our website www.cheshireeast.gov.uk/bluebadge More information on the use of a Blue Badge is available in the Department for a condition that is likely to last Transport booklet - https://www.gov.uk/government/publications/the-blue- for the duration of a person’s life) badge-scheme-rights-and-responsibilities-in-england that means you cannot walk, or You can apply for a Blue Badge as means you have very considerable an individual or as an organisation. difficulty walking You can use the same form to apply on behalf of someone else with their • you have very severe disabilities permission. Irrelevant excuse given upon receiving a PCN in both arms and regularly drive a vehicle but cannot operate or have You can renew your Blue Badge “I had a gentleman sat in a disabled bay with his engine considerable difficulty in operating up to 8 weeks before your existing running (huge Bentley). I asked the gentleman if he had all or some types of parking meter badge expires. a Blue Badge to which he said no. • your child under 3 years of age Please allow up to 5 weeks from has a condition that requires bulky I advised him that he couldn’t park in the disabled bay or heavy medical equipment or making a successful application to requires immediate access to a receiving your Blue Badge. without a valid Blue Badge. He went on to say that his vehicle for treatment. wife had nipped into the supermarket and taken his car “You can get keys so he couldn’t move his car! I was quite perplexed Attendance Allowance is not a by this since his engine was running and advised I would qualifying criterion for a Blue Badge. You may need to have a further your Blue Badge have to issue a PCN. Just as I was about to do this, his assessment if you do not appear to photo for free at wife came running back where upon he smiled and meet the qualification criteria. drove off.” the library.”
70 | Cheshire East Council Parking Annual Report 2016/17 | 71 Future Focus
Future Focus
Lorraine Martin, Parking Services Manager had the following to say about the future of the department:
It is important that we instil the whilst they do have very difficult, Council’s FIRST behaviours and contentious and confrontational jobs values in our new recruits who have to do – be given the respect and been employed (subject to at least admiration they deserve. 6 months probation) within Parking Services. The CEOs have a very difficult job to do which is not helped by the I believe that these values and miscommunications and myths that expected behaviours clearly surround the world of parking. demonstrate our wish to progress the team into the 21st Century and The officers are human beings and Quote. change the public perception of them even during regular confrontational “Parking Services staff live from being thought of as ‘horrible situations, they are expected to parking attendants’ or ‘heartless remain professional, polite, calm, and breathe the Council’s back office staff who won’t cancel assertive and have the ability to walk my ticket’ to welcomed, appreciated away without taking verbal abuse FIRST values (Flexibility, and positively recognised staff who personally. Innovation, Responsibility, Service and Teamwork)” Irrelevant excuse given upon receiving a PCN “I’m colour blind and I can’t read!”
72 | Cheshire East Council Parking Annual Report 2016/17 | 73 Future Focus
“All of our staff are expected Areas for development to undertake • We will finalise a parking services on a parking strategy enabling a professional restructure in order to provide review of its parking provision on the best service we can to our a town by town basis, addressing City and Guilds Residents, Businesses, Shoppers, such issues as space availability, Visitors, Commuters and Workers. pricing and quality. qualifications” • We will be monitoring efficiencies • The team will ‘up’ its presence at and cost effectiveness as a direct local schools that are identified • We will continue to build on and to some areas, it will still retain result of the implementation of our as having particular parking/ improve our synergies and inter- a high-level of services to every new software solution provided road safety issues and work with departmental links, including those town or parish with a parking by WSP - Taranto during 2017/18 Cheshire Fire and Rescue Service with our ASDV’s allowing quicker management need. delivery of fault identification, and beyond for both the Notice and the local police. • A review of all free car parks will Processing Team, Civil Enforcement remedial works and maintenance • We will be building on the improvements. be undertaken so as to incorporate Officers, Management and them into the off-street Order which Customer Services Team. performance management and appraisal tools for all staff using our • We will be investing in our new will enable lawful enforcement for • We will be implementing the use new Taranto system. recruits and adding to the in-house such contraventions as overstays, of body worn cameras to promote and on-the-ground mentoring and returning within the prohibited time and improve the health and safety • We will continue working with on-site support. and parking out of bay. of our officers and deter some Alpha Parking to provide the very relevant City and Guilds level 2 • CEO beats will be redesigned so • We will embrace the national of the confrontation they are that areas requiring more frequent Digital by Design initiative and subjected to. and 3 qualifications and other training courses as identified during enforcement attendance can be once the new software solution • We will be implementing the new One2One’s and PDP’s. grouped with areas (rural) and has been embedded, further SkyGuard devices so as to further smaller communities that demand look to ensure our customers get improve the safety of our officers • We will continue to promote the less attendance. the right information at the first who are out and about in all parking services team within the point of contact, improving our weathers across the borough. council and build on the ‘back This will allow for a more economic, web pages, self service facilities to the floor’ visit that took place cost effective, visible and efficient and the processing of physical • We will enhance our parking in 2016. Articles will be written use of our finite resource and whilst correspondence. provision by implementing new for Team Voice with regards to facilitating fewer CEO attendances machines on car parks, ensuring important parking reminders and 100% compliance with the project work undertaken. introduction of the new £1 coin. The new machines will offer a number • We will continue to work with our Irrelevant excuse given upon receiving a PCN of new payment options for service new software provider (WSP – “Now that I have moved into the property, no yellow users. Taranto) to improve our online information which will include lines are needed so please remove them!” ‘virtual’ permits. • The council will commence work
74 | Cheshire East Council Parking Annual Report 2016/17 | 75 Staff Stories
Staff Stories
Lorna Hopkins - Interim Senior CEO and then Interim Senior Notice Processing Officer.
“After being part of the Notice and legislation, and has at times Processing team for 9 years, an taken me to the end of my tether, opportunity arose to become an I couldn’t imagine going back to Interim Senior CEO. an enforcement role – I am being honest and let’s just say I enjoy a Whilst my NP colleagues thought I challenge and the opportunity to was slightly mad; I am a typical office experience doing other roles and lady who doesn’t like walking further tasks. than the car park to work, I decided to go for it and was lucky enough to With the help and support of my get the position in August 2016. supervisor and manager, I feel I am Quote. capable of rising to any new task and “With the help and support of However, even though the Senior challenge put before me and there NP role (which I then got) requires have been plenty of these in both my supervisor and manager, a more in-depth knowledge and of these new roles.” I feel I am capable of rising to understanding of the regulations any new task and challenge put before me and there have Irrelevant excuse given upon receiving a PCN been plenty of these in both “I couldn’t see any signs for the double yellows of these new roles.” that I parked on”
76 | Cheshire East Council Parking Annual Report 2016/17 | 77 Staff Stories
“Together we can Selwyn Rowley help each other out, Acting Senior Civil I look forward to Enforcement Role more joint patrols.” “The last 10 months has flown by, the new role is certainly challenging but with the support of my Supervisor and the rest of the team I have really enjoyed the new situation.
With new equipment, new p and d machines and new starters it is a period of great change for the parking department.
Working with the Police on patrols was also a very interesting experience, it gives an insight into how they work and for them to see how we work. Emma Steers Acting Senior CEO Lee Foulkes Interim Acting Senior Civil Enforcement Officer “I got the job of CEO with Macclesfield I know that this is just an interim job Council in late 2008, and started but it has given me the confidence work in the New Year 2009. and opened my eyes, to a lot more “First off I would like to thank I must say this job for however long than just the inner workings of a Lorraine for making me do this, and it will last has been a big challenge I was no stranger to Civil Enforcement Council. after kicking and screaming with with both highs and lows from as I had been working as a CEO for reluctance as this is pushing me right personal development and self NCP down south. I’ve always had a I now have the ability to walk forward out of my comfort zone, growth and the opportunity to work passion for this job. with an even bigger smile on my face.” with a diverse team which has given
I’ve decided to put a little bit about me a new outlook on life as a senior Since stepping into this role it’s my experience as a senior civil ceo. been very much like a rollercoaster, “I’ve been accused enforcement officer. there have been so many ups, with I have grown into the responsibility of living and exhilarating moments and a few After 2 failed attempts at applying for of being a team leader.” downs (not many). the position I finally got the job! “Yay” breathing my job.
And started my role on the 2nd of My duties and work days are varied, Yes I am dedicated, January 2017. Irrelevant excuse given not one day being the same. Some almost passionate, upon receiving a PCN days I can work so many hours, and other days actually finish on time, priding myself in a “I’m not from the area” regardless, I’m satisfied. job well done.”
78 | Cheshire East Council Parking Annual Report 2016/17 | 79 Staff Stories Julie Clifford & Aaron Watson Probationists
“I first met Aaron on the 3rd January I enjoy my job; a majority of the 2017 at Macclesfield town hall, as that public understand why we as a is when we both started our training team are needed. to become Civil Enforcement Officers for Cheshire East Council. You do have a minority that will call Julie Clifford you names, shout at you and even Life as a ‘Probie’ We were both introduced to the team ask how you sleep at night – then of CEOs and Notice Processing Team tell you to get a proper job, but I and were made to feel welcome, can tell you this, if we as a team were “The first month of my probation not having any experience in traffic not out there patrolling the streets didn’t start well. management myself; I was looking and car parks, there would be chaos.”
forward to a new challenge. I joined Cheshire East Council on the 3rd January 2017, it was a cold & wet January morning and I had already started with a cold. Irrelevant excuse given upon receiving a PCN
However, like the trooper I am, I “The traffic warden told me I could park there, continued to work with Lorna and then pounced as soon as I was out of sight.” Emma (the Seniors), learning the tricks of the trade, when my cough and cold took a turn for the worse.
I ended up getting pneumonia (and Aaron Watson not just once!) ‘Well’ I thought,’ this isn’t a good start, two weeks into my Civil Enforcement Officer new job and I’m off sick’. “On the 3rd January 2017 I joined that everyone works well as a team, Cheshire East Council as a Civil both in Macclesfield and Crewe. I was panicking thinking that I Enforcement Officer (CEO). needed to get back to work to prove I have participated in various myself, especially as it was during On my first day I was introduced to training sessions, providing positive my probationary period. the Parking Services Team, from the input and gaining a recognised ground up to management. Starting qualification and experience. Lorraine and Louise did say to get on the same day my colleague Julie myself right before I came back. Did Clifford, is based in the North of the As I like to focus on training I listen? Did I Eck! I came back to county in Macclesfield. and development I would often work too early and ended up with challenge myself, aiming to patrol recurring pneumonia. As you can Together we completed our first schools effectively and resolve guess, I thought ‘that’s me down the week’s induction covering areas confrontation safely.” road’, but to my surprise Lorraine, from Macclesfield to Wilmslow, after Louise and Emma supported me the first week we would only work through it. together during training sessions Irrelevant excuse given
and the City and Guilds qualification. upon receiving a PCN I work with a great team, love my visits to the notice processing team What I like most about my role as a “Where does it say especially Carolyn Noonan - and I Civil Enforcement Officer is the fact guess I can say I LOVE MY JOB!” I need to buy a ticket?” Julie successfully passed her probation in September 2017.
80 | Cheshire East Council Parking Annual Report 2016/17 | 81 Income & Expenditure
Income & Expenditure
CHESHIRE EAST CAR PARKS 2013 - 2014 2014 - 2015 2015 - 2016 2016 - 2017 INCOME £ £ £ £ Penalty Charge Notices 689,723 622,978 570,566 620,073 Pay and Display 4,588,342 4,345,729 4,612,517 4,651,686 Permits (Residents & Staff) 26,701 33,406 44,948 44,160
Total Income 5,304,766 5,002,113 5,228,031 5,315,919
Quote. EXPENDITURE £ £ £ £ “We are looking at Enforcement 505,333 504,963 457,450 482,008 Pay & Display 1,745,496 1,630,889 1,716,893 1,955,406 introducing more EV Residents Parking 42,080 50,836 36,310 3,657 Parking Services 442,608 268,180 282,683 313,190 charging points as the Parking Overheads 377,519 521,224 741,866 695,071 take up of these types Total Expenditure 3,113,036 2,976,092 3,235,202 3,449,332 of vehicles increases.” Total Surplus 2,191,730 2,026,021 1,992,829 1,866,587
82 | Cheshire East Council Parking Annual Report 2016/17 | 83 Successes 2016/17 - Macclesfield Forest
Statistics on the number of Freedom of Information Act Requests In 2016-17, the council spent £13,320,000 on dealt with by the Parking Services Team 2016/17 Highways and £16,192,000 on Transport. Period Number of FOIA Requests 1/4/16 - 31/3/17 52 1. Revenue from Cheshire East 2. Surplus income from the issuing The majority were income/expenditure related or PCN number related. Council’s Pay and Display car of Penalty Charge Notices in parks is ploughed back into the particular must only be used in appropriate services to enable the accordance with Section 55 of the authority to provide parking in town Road Traffic Regulation Act 1984 Statistics on the number and types centres and other areas that are (as amended). of complaints to Parking Services safe and secure. This includes items such as road The revenue also goes towards safety and activities to keep traffic Top 3 Complaints the repairing and maintenance of moving – i.e. public passenger Cheshire East Council’s car parks. transport services, highway or Allegations regarding Perceived lack of action It is also used by other services to road improvement projects, Faulty Ticket Machines the behaviour of the against cars parked on ensure that the authority can put environmental improvement; and Enforcement Officers double yellow lines the needs of its Residents First. the provision and maintenance of off-street parking accommodation, Number of Complaints 2016/17 whether in the open or under cover. April 3 Oct 3 May 4 Nov 3 June 1 Dec 1 July 3 Jan 3 Aug 4 Feb 1 Sept 5 Mar 5
84 | Cheshire East Council Parking Annual Report 2016/17 | 85 Statistical Information
Off-Street Lower Level of Penalty Charge Notices Issued 2016/17 Statistical Exceeded Ticket No Valid Meter Out of Total Max Stay Expires P&D Ticket Feeding Marked Bay PCNs issued 108 1457 4014 1 1493 7073 Information % 1.53% 20.60% 56.75% 0.01% 21.11%
It is important for Cheshire East that the Enforcement Officers On-Street Higher Level Penalty Charge Notices Issued 2016/17 focus on issuing “Quality” penalty charge notices, to reduce Offence PCNs issued % the number of tickets which are challenged. Waiting Prohibited 6123 71.98% Loading Restricted 120 1.41% No Permit 1032 12.13% Summary of Penalty Charge Notices Issued 2016/17 Suspended Bay 4 0.05% Notice Type Off-Street Off-Street On-Street On-Street Total Loading Area 66 0.78% higher level lower level higher level lower level (£70) (£50) (£70) (£50) Double Parked 15 0.18% PCNs issued 575 7073 8507 1994 18,149 Dropped Footway 340 4.00% % 3.17% 38.97% 46.87% 10.99% No/Invalid Blue Badge 461 5.42% Not Designated Class of Vehicle 18 0.21% Taxi Rank 189 2.22% Off-Street Higher Level of Penalty Charge Notices Issued 2016/17 Bus Stop Clearway 74 0.87% No/Invalid Restricted Prohibited Permit Loading Total Outside School 20 0.24% Blue Badge area Class Bay Area HGV on Footway 3 0.04% of car park Pedestrian Crossing 42 0.49% PCNs issued 546 1 26 1 1 575 Total 8507 % 94.96% 0.17% 4.52% 0.17% 0.17%
On-Street Lower Level Penalty Charge Notices Issued 2016/17 Out of Marked Bay Overstay No Return Total PCNs Issued 6 1971 17 1994 % 0.30% 98.85% 0.85%
86 | Cheshire East Council Parking Annual Report 2016/17 | 87 Statistical Information
Notices Issued by On-Street Contraventions Contravention Code by Town
(On-Street) Shown below is a report which specifies by Town, the number of PCNs by contravention number with the related contravention.
The report below identifies the number of PCNs issued by which contravention Town Higher Level Lower Level Total code and the description attributed to that code. This is for on-street parking Alderley Edge 899 497 1396 contraventions. Alsager 11 3 14 Audlem 3 14 17 Code Description PCNs % Issued on % Issued all Charge Street PCNs Level Bollington 61 4 65 1 Waiting Prohibited 6123 58.31% 33.74% Higher Brereton 29 0 29 2 Loading Restricted 120 1.14% 0.66% Higher Chelford 73 0 73 16 No Permit 1032 9.83% 5.69% Higher Congleton 447 131 578 21 Suspended Bay 4 0.04% 0.02% Higher Crewe 2135 72 2207 22 No Return 17 0.16% 0.09% Lower Disley 14 1 15 23 Prohibited Vehicle Class 18 0.17% 0.10% Higher Elworth 3 0 3 24 Out of Marked Bay 6 0.06% 0.03% Lower Handforth 35 4 39 25 Loading Area 66 063% 0.36% Higher Haslington 1 0 1 26 Double Parked 15 0.14% 0.08% Higher Holmes Chapel 11 0 11 27 Dropped Footway 340 3.24% 1.87% Higher Knutsford 751 384 1135 30 Overstay 1971 18.77% 10.86% Lower Macclesfield 2182 148 2330 40 No/Invalid Blue Badge 461 4.39% 2.54% Higher Middlewich 52 21 73 45 Taxi Rank 189 1.80% 1.04% Higher Nantwich 397 104 501 46 Clearway 1 0.01% 0.01% Higher Poynton 22 0 22 47 Bus Stop Clearway 73 0.70% 0.40% Higher Prestbury 6 1 7 48 Outside School 20 0.19% 0.11% Higher Sandbach 182 165 347 61 HGV On Footway 3 0.03% 0.02% Higher Shavington 1 0 1 99 Pedestrian 42 0.40% 0.23% Higher Styal 2 0 2 Total On-Street 10,501 100.00% 57.86% Willaston 16 445 461 Total Off and On-Street 18,149 Wilmslow 1174 0 1174 Total 8507 1994 10501
88 | Cheshire East Council Parking Annual Report 2016/17 | 89 Statistical
Off-Street Contraventions Information by Town
Town Higher Level Lower Level Total Alderley Edge 13 141 154 Contravention 01 Alsager 12 11 23 Audlem 0 1 1 PCNs Issued Bollington 6 33 39 Brereton 2 36 38 Town Contravention Street/Roads PCNs Congleton 11 357 368 Alderley Edge 01 Waiting Prohibited 29 338 Crewe 210 1611 1821 Alsager 01 Waiting Prohibited 5 2 Disley 0 6 6 Audlem 01 Waiting Prohibited 1 2 Holmes Chapel 1 0 1 Bollington 01 Waiting Prohibited 11 51 Knutsford 101 865 966 Brereton 01 Waiting Prohibited 2 29 Macclesfield 53 902 955 Chelford 01 Waiting Prohibited 4 71 Middlewich 0 0 0 Congleton 01 Waiting Prohibited 43 277 Nantwich 66 1093 1159 Crewe 01 Waiting Prohibited 123 1832 Prestbury 0 2 2 Disley 01 Waiting Prohibited 6 14 Sandbach 2 107 109 Elworth 01 Waiting Prohibited 1 3 Wilmslow 98 1901 1999 Handforth 01 Waiting Prohibited 5 30 Teggs Nose 0 7 Haslington 01 Waiting Prohibited 1 1 Total 575 7073 7648 Holmes Chapel 01 Waiting Prohibited 1 2 Knutsford 01 Waiting Prohibited 31 493 Macclesfield 01 Waiting Prohibited 121 1712 Middlewich 01 Waiting Prohibited 11 44 PCN Challenges, Nantwich 01 Waiting Prohibited 34 346 Poynton 01 Waiting Prohibited 6 12 Representations & Appeals Prestbury 01 Waiting Prohibited 4 5 Sandbach 01 Waiting Prohibited 23 157 Shavington 01 Waiting Prohibited 1 1 Contravention Received Styal 01 Waiting Prohibited 1 2 Challenges 2915 Willaston 01 Waiting Prohibited 2 9 Representations 1015 Wilmslow 01 Waiting Prohibited 48 684 TPT Appeals 68 Total 514 6123 Debt Registration 1780 Cases to Bailiff 1288
TPT Cases Won 21 Lost 47 Outstanding 0 Total 68
90 | Cheshire East Council Parking Annual Report 2016/17 | 91 PCNs for Blue Badge Contraventions
PCNs Issued Code Contravention Town On-Street 40 No/Invalid Blue Badge Alderley Edge 154 40 No/Invalid Blue Badge Alsager 23 40 No/Invalid Blue Badge Audlem 1 40 No/Invalid Blue Badge Bollington 39 40 No/Invalid Blue Badge Brereton 38 40 No/Invalid Blue Badge Congleton 368 40 No/Invalid Blue Badge Crewe 1821 40 No/Invalid Blue Badge Disley 6 40 No/Invalid Blue Badge Holmes Chapel 1 40 No/Invalid Blue Badge Knutsford 966 40 No/Invalid Blue Badge Macclesfield 955 40 No/Invalid Blue Badge Nantwich 1159 40 No/Invalid Blue Badge Prestbury 2 40 No/Invalid Blue Badge Sandbach 109 40 No/Invalid Blue Badge Wilmslow 102 40 No/Invalid Blue Badge All Places 461
PCNs Issued Code Contravention Town Off-Street 87 No/Invalid Blue Badge Alderley Edge 13 87 No/Invalid Blue Badge Alsager 12 87 No/Invalid Blue Badge Bollington 6 87 No/Invalid Blue Badge Brereton 2 87 No/Invalid Blue Badge Congleton 11 87 No/Invalid Blue Badge Crewe 209 87 No/Invalid Blue Badge Holmes Chapel 1 87 No/Invalid Blue Badge Knutsford 76 87 No/Invalid Blue Badge Macclesfield 53 87 No/Invalid Blue Badge Nantwich 64 87 No/Invalid Blue Badge Sandbach 2 87 No/Invalid Blue Badge Wilmslow 97 87 No/Invalid Blue Badge All Places 546
92 | Cheshire East Council Parking Annual Report 2016/17 | 93 Cheshire East Parking Services Infrastructure and Highways Cheshire East Council 2nd Floor, Town Hall, Macclesfield, Cheshire www.cheshireeast.gov.uk
94 | Cheshire East Council