Revised Emergency Plan Of Action : Floods

Revised Emergency Plan of Action Glide n° FF-2014-000059-BIH Operation n° MDRBA009 Date of issue: 23 October 2014 Original operation timeframe: 9 months; from May 2014 to February 2015 Operation start date: 18 May 2014 Timeframe covered by this update: 11 months; from May 2014 to April 2015 Operation budget: CHF 3,975,881 DREF amount allocated: CHF 334,013 N° of people being assisted: additional 17,505 to the 40,000 beneficiaries of the first phase of the Emergency Appeal. Host National Society(ies) presence: 4,842 volunteers, 200 staff, 154 branches directly involved in the response Red Cross Red Crescent Movement partners currently involved in the operation (both multilaterally and bilaterally): Albanian Red Cross, American Red Cross, Austrian Red Cross, Belarus Red Cross, Belgian Red Cross, Bulgarian Red Cross, British Red Cross, Canadian Red Cross, Croatian Red Cross, Czech Red Cross, Danish Red Cross, Finnish Red Cross, French Red Cross, German Red Cross, Hellenic Red Cross, Irish Red Cross, Iranian Red Crescent, Italian Red Cross, Japanese Red Cross, Macedonian Red Cross, Monaco Red Cross, Montenegro Red Cross, Lithuanian Red Cross, Netherlands Red Cross, Norwegian Red Cross, Romanian Red Cross, Slovak Red Cross, Slovenian Red Cross, Swedish Red Cross, Swiss Red Cross, Turkish Red Crescent, United Arab Emirates Red Crescent Other partner organizations currently involved in the operation: The respective Governments of Austria, Canada, Finland, France, Italy, the Netherlands, New Zealand, Spain along with the Julius Blum GmbH, the C& A Foundation, UPS, the International Organization for Migration (IOM)

This Revised Emergency Appeal reflects the plan of the Red Cross Society of Bosnia and Herzegovina (RCSBiH) to respond to the humanitarian needs of the floods-affected population in Bosnia and Herzegovina. With this revision, the IFRC is aiming to support the RCSBiH to assist up to 17,505 people in the on-going emergency and winter preparedness activities. The total budget for this Revised Emergency Appeal has been decreased from CHF 4,522,235 to CHF 3,975,881. This budget adjustment mainly reflects the alignment of funds raised for the appeal together with the needs for shelter (unconditional cash grant), psychosocial support, livelihoods and disaster preparedness following the changing humanitarian landscape in the country and the current needs of beneficiaries. Also, the budget revision was done taking into consideration the bilateral contribution received by RCSBiH.

IFRC Country Representative visiting municipality where RCSBiH is supporting flood affected beneficiaries through a cash transfer programme. Photo by: IFRC Summary of major revisions made to the emergency plan of action: An appeal of CHF 4,522,235 was launched on 15 May 2014 with the start-up funding of CHF 334,013 allocated from the IFRC’s Disaster Relief Emergency Fund (DREF) to enable the Red Cross Society of Bosnia and Herzegovina (RCSBiH) to support preparedness activities for 40,000 people (10,000 households) and provide basic emergency relief items, psycho-social assistance and cash transfers as mode of assistance for shelter to those affected by the floods. This current revision of the Emergency Appeal is seeking to support an additional 17,505 beneficiaries for the next seven months with the main concern being the approaching cold season that is expected to worsen the conditions of beneficiaries, requiring further support for the repair of houses and preparations for winter. The main changes to the activities in the Revised Emergency Appeal include the following elements: 1. The RCSBiH response emergency appeal will decrease the number of targeted beneficiaries following continuous needs assessments and focusing on the most vulnerable communities and the needs covered by other humanitarian organization. Also the revision of the Emergency Plan of Action was done taking into consideration the bilateral contribution received by RCSBiH. 2. The RCSBiH will maintain its efforts to provide assistance to the affected population, up to 970 households, through unconditional grants expanding the Cash Transfer Programme onto five additional municipalities. 3. In terms of health-related activities, the RCSBiH will intensify hygiene promotion and water purification activities for 3,000 beneficiaries 4. For psychosocial support (PSS) related activities, the RCSBiH will increase community psychosocial first aid and preparedness among volunteers to respond to PSS needs of 3,560 beneficiaries 5. A new sector of programming will now focus on disaster preparedness due to the fact that Bosnia and Herzegovina faces recurrent natural disasters

A. Situation analysis A.1 Description of the disaster Heavy rains and flooding in the northern part of the country in the first weeks of May 2014 left 25 people dead and over one million people affected. Thousands of houses were completely damaged or destroyed. More than 40,000 people took extended refuge in public or private shelters or moved temporarily to their relatives or friends. According to IOM 1,495 people remain living in temporary accommodation facilities. Just as the situation began to normalize, heavy rains hit the central, northern and south parts of the Bosnia and Herzegovina in first week of August. Heavy rains caused new flooding, activation of landslides, damage to property, infrastructure and agricultural land. Some areas that were hit by May floods were flooded again (e.i. , Topcic Polje, Zepce, Zeljezno Polje, , , , Celic, , Gračanica, Istok, Celinac, Bijeljina, and Brcko District). Families living in the affected areas have lost a significant portion of their livelihoods, often their only source of income, depleting the families’ resilience and coping mechanisms. It is noteworthy that the major damage occurred in residential buildings, thus having an immediate effect on human and social conditions1. The fact that the damage to production and economic activity, infrastructure and assets was also severe further aggravated the conditions. According to the post- disaster recovery needs assessment carried out by UN, WB and EU upon the request of Government of BiH, the damages and economic losses amount to over 2 billion Euro in Bosnia and Herzegovina.2 Table 13 – summary of damages, losses and needs, in CHF Damages Losses Total

Agriculture 126,700,000 100,614,000 227,314,000 Education 9,759,000 807,000 10,566,000 Energy 60,305,000 63,496,000 123,801,000 Floods protection 59,783,000 n/a 59,783,000 Health 7,034,000 57,226,000 64,260,000 Housing and household items 515,765,000 34,517,000 550,282,000 Livelihoods and Employment 420,782,000 542,125,000 962,907,000 Public Services and Facilities 22,299,000 10,988,000 33,288,000 Transport and Communications 317,828,000 104,345,000 422,173.000 Water and Sanitation 6,605,000 2,514,000 9,119,000 Gender n/a 10,274,000 10,274,000 Total 1,546,861,000 926,906,000 2,473,767,000

1 WB, EU, UN Post Recovery needs assessment, 15.July 2014 2 Conclusions of the Donors Conference for Serbia and Bosnia and Herzegovina “Rebuilding Together” (Brussels, 16 July 2014) 3 Based on WB, EU, UN Post Recovery needs assessment, 15.July 2014, figures are rounded off. A.2 Summary of current response Overview of the Host National Society The Red Cross Society of Bosnia and Herzegovina (RCSBiH) has a clearly defined mandate and role in disaster management as well as substantial experience in handling multilaterally supported humanitarian activities and social services in addressing the needs of the most vulnerable. It has active branches in all municipalities with 200 paid staff who are supported by almost 4,842 volunteers actively involved in the National Society’s programmes and services. Since end of May the RCSBiH staff and volunteers have been working around the clock to respond to the flood emergency. Some of the main forms of assistance included first aid assistance and distribution of food and non-food items. A total of 26,664 non-food items and packages were distributed including 3,500 parcels of canned food to the beneficiaries (for complete relief distribution targets see Annex 1). With the support of IFRC and a number of bilateral partners the National Society provided assistance until the end of September 2014 in terms of:  Rescue and relief distribution activities, evacuations and setting up temporary accommodation facilities.  Distribution of unconditional grants (cash transfer programme, phase 1) to help 1,050 families in Bijeljina, Brcko and to repair at least one room by the autumn.  Training of 23 volunteers to provide first aid psychosocial assistance and increase communities’ resilience  Establishing a laboratory to support ongoing water testing, treatment, well cleaning and hygiene promotion activities currently in Orasje, Bijeljina, Domaljevac, Odzak and Brcko District. Overview of Red Cross Red Crescent Movement in country The RCSBiH and IFRC have had on-going relief food and non-food item distributions in most of the affected areas including cash distribution programme. However, based on the prioritization of the most vulnerable areas, the geographical targeting for on-going recovery activities for the multi-lateral operation includes the reaching 11 most vulnerable municipalities across all planned sector interventions. The Swiss Red Cross (SRC) has a long term bilateral engagement with RCSBiH with an office in Tuzla. Since the onset of the floods, SRC has provided support in the form of non-food items (NFI) distributions, items for cleaning, disinfecting homes and dehumidifiers. Swiss Red Cross and Austrian Red Cross have mobilized substantial support and jointly with RCSBiH, will conduct a programme to support livelihoods recovery and the rehabilitation of houses. The Austrian RC is providing continued support to the BiH floods operation - both multilaterally and bilaterally. The team is led and managed by the Austrian RC; with two hygiene promoters, a lab technician and project coordinator. The team was recruited to assist the RC of BiH in the implementation of the flood operations particularly with setting up the laboratory for water quality testing of wells and hygiene promotion in the most affected municipalities. The Austrian led bilateral team is supported by water and sanitation technical specialists from the Croatian and Slovenian Red Cross Societies with technical expertise and knowledge of the local language (for a complete list of Red Cross bilateral support refer to Annex 2). Coordination among Movement partners is being ensured through regular information exchange and meetings. IFRC support is provided to the RCSBiH through the IFRC Country Representation office and Europe Zone. Overview of non-RCRC actors in-country In response to heavy rains and flooding throughout the country, the United Nations in Bosnia and Herzegovina was asked to assist with foreign assistance coordination, aiming to insure effective and quick resource mobilisation. Since the beginning of the crisis, UN Agencies have worked closely with local governments at all levels and crisis centres throughout the country. The Government of BIH is in charge of coordinating humanitarian aid at the national level. RCSBiH established cooperation with the International Organization for Migration (IOM), and the methodology for psychosocial support was agreed upon. A co-operation with IOM was sought in terms of maximizing resources and impact for the beneficiaries and to ensure professional leadership and guidance to our RC volunteers where IOM will provide trainings and guidance to RC volunteers for 3 months. Several European Union Civil Protection Participating States have joined the relief operation of the authorities of Bosnia and Herzegovina. Teams from Austria, Belgium, Bulgaria, Czech Republic, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Slovakia and the United Kingdom have offered assistance through the European Union Civil Protection Mechanism. International assistance is being provided also by the Governments of Croatia, France, FYR of Macedonia, Germany, Italy, Japan, Turkey, USA, as well as the World Vision and international organizations ADRA, EUFORUK, OSCE, OXFAM, Save the Children, UN (IOM, UNDP, UNESCO, UNFPA, UNHCR, UNICEF,OCHA, WFP, WHO), World Bank and others. With the view to responding to Serbia and Bosnia and Herzegovina`s call for international support and to support both countries in their efforts, the European Commission, France and Slovenia took the initiative to convene an International Donors’ Conference under the motto "Rebuilding Together". Delegations of over 60 countries and 23 international organisations, as well as representatives from the civil society and private sector gathered in Brussels on 16 July 2014. The conference once again illustrated the great solidarity for Bosnia and Herzegovina and Serbia and managed to overall mobilise pledges of €809.2 million for Bosnia and Herzegovina and €995.2 million for Serbia to face the financial needs for 2014 of 650M€ and 830 M€ respectively. €41.4 million was pledged for cross-border activities.

A.3 Needs analysis and scenario planning The rapid assessments were conducted by the local Red Cross branches in May 2014 under the umbrella of disaster management coordinators at RC entity levels and in cooperation with the civil protection. The rapid assessments highlight the following key beneficiaries’ needs:  Emergency shelter and support for refurbishing damaged houses;  Food and non-food items;  Psychosocial support;  Safe drinking water;  Livelihoods recovery. Many homes have been re-flooded since the May storms. Therefore, the affected households continue to need support in sanitizing and drying their houses, conducting repairs, and purchasing replacement household goods and furnishings. In addition decreasing mental health complaints and reducing stress reactions as a result of flooding remain key priority needs in flooded communities. Access to water, sanitation and hygiene promotion continues to be priority in northern part of the country where water supply systems have been destroyed or damaged by Cash Transfer Programme; Post Distribution Monitoring – RCSBiH volunteers conducting monitoring in Vucilovac the floods. Red Cross cash post distribution monitoring Photo by: RCSBiH (PDM) analysis and monitoring assessments carried out by RCSBiH volunteers and IFRC staff have confirmed that the priority need for benefices remains shelter. The below PDM chart shows the continued needs of the population. The highest need, for 61% of beneficiaries, remains shelter and household items. For the complete Post Disaster Monitoring report please refer to Annex 3.

Cash transfer programme: a beneficiary showing the floods water level reaching over the second floor of the house during the post-distribution monitoring in Krpsici Photo by :RCSBiH

Figure 2. Floods operation 2014 Post Distribution Monitoring Continuing needs Shelter and household items 7% Food security 3% 10%

18% Child educcation 61% Health

Livelihoods

An additional recovery needs assessment was conducted by the UN, World Bank and European Union delegation. The following table shows the overall summary of reecovery and reconstruction needs exppressed in CHF and rounded off. Table 2 - Summary of recovery and reconstruction needs, in CHF Recovery Reconstruction needs needs Total Agriculture 42,351,000 12,832,000 55,183,000 Education 6,456,000 10,740,000 17,197,000 Energy 4,147,000 73,696,000 77,843,000 Flood protection n/a 222,745,000 222,745,000 Gender 57,536,000 7,034,000 64,570,000 Health 9,337,000 509,607,000 518,944,000 Housing and household items 114,005,000 536,997,000 651,002,000 Livelihoods and employment 12,354,000 25,050,000 37,404,000 Public services and facilities n/a 429,064,000 429,064,000 Security 4,687,000 6,605,000 11,292,000 Transport 10,895,000 n/a 10,895,000 Water and sanitation 48,224,000 n/a 48,224,000 Tottal 309,993,000 1,834,369,000 2,144,362,000

The RCSBiH`s intention is to cover the entire needs of 17,505 people with shelterr (unconditional cash grant), psychosocial suppport, water sanitation and hygiene promotion support. Beneficiary selection The direct beneficiaries concerning all sectors of intervention have been identified within tthe local population based on their level of vulnerability in coping with the disasterss. The factors considered in their selection include socio-economic status of the beneficiaries prioritized as most-at-risk, female-headed households and those belonging to large families. For the cash transfer programme, beneficiary selection, verification, and communication will be conducted following an agreed plan with the National Society. Initial beneficiary selection will be done at the local community and branch level. The National Society will use its volunteers to verify the beneficiary list by taking a 10% minimum sampling to verify that benefficiary selection criteria have been followed as directed by the RCSBiH. Across all programme sectors the priority will be given to: - Families most affected by the floods and landslides that had to be evacuated from their homes, - Families with women as breadwinners (widows), older people, young couples with small children/people living with disabilities - Families who are not recipients of any substantial assistance from other sources such as the government, NGOs or other organizations)

Risk Assessment The risk of new floods and landslides still remains high. The risk of landmine and unexploded ordnance (UXO) shifting due to the floods remains a major concern, adding to the risk of injury to people living in the affected areas. Officials confirmed that around 70 per cent of the flood-affected areas is suspected to contain land mines and unexploded ordnance The areas with the highest risk of landmines are mainly in Doboj, Maglaj, , Una-Sana Canton and Brcko district, , , Semizovac and Bosanski Samac. Some mine fields are now suspected to be unmarked and authorities are working on updating the map of high risk areas. To avoid this risk and ensure that there is no confusion between money distribution and the parliamentary elections, the cash transfers programme is being implemented after the national elections in Bosnia and Herzegovina, which were held on 13 October 2014. This intentional politically motivated delay is creating an additional risk with regard to finishing repair works before the winter. However, it is a critical element in order to avoid any risk of political influence over the operation. To ensure transparency and avoid any risk of funds misuse, unconditional cash control systems will be assured through;  Beneficiary verifications (10% of the sample) will be conducted in order to assure that the selection criteria have been followed.  Once the beneficiaries’ lists have been approved, community meetings will be organized to conduct a second verification of all beneficiaries.  Beneficiaries will review and confirm their personal data the Red Cross has collected to ensure accuracy of the information by signing of the same.  Once transfers have been completed, Red Cross volunteers will conduct a monitoring of the activities within the communities. This information will provide a picture of the impact the transfers have had on the flood affected communities.  It is anticipated that media will be covering the event to create an environment of transparency

B. Operational strategy and plan Overall objective Bosnia and Herzegovina Red Cross will contribute to the improvement of immediate needs of 57,505 families affected by the floods, placing emphasis on distribution of food and non-food items, water and sanitation, shelter, hygiene promotion, psychosocial awareness and livelihood through in-kind and cash transfer programing. Proposed strategy

The current Plan of Action is based on the ongoing water and sanitation assessments, results from the first phase of cash transfer programming, monitoring data, and ongoing needs of flood affected populations. The appeal is being revised to reflect the current needs that remain in BiH from this disaster. As a result, the response will cover four sectors: Shelter, Water and Sanitation, Psychosocial Support and Disaster Preparedness.

Shelter: In order to contribute to the improvement of the quality of life of the affected population, the NS, based on Red Cross selection criteria, will continue to provide unconditional cash grants to assist those whose homes were damaged or inundated with mud and flood waters. The summer has continued to be rainy with high humidity. Many homes have been re-flooded since the May storms. This has prevented the drying out of the houses and delayed critical repairs and refurnishing. The affected households continue to need support in sanitizing and drying their houses, conducting repairs, and purchasing replacement household goods and furnishings. With the winter rapidly approaching, the time to finish repairs is short. It is imperative that these transfers reach beneficiaries by November to finish the repairs and prepare for the winter season. Technical support will be provided by the local authorities.

The Swiss Red Cross conducted a household repair estimate and repair materials market survey. To fully repair an average 47 square meter house with 4 basic rooms, the cost would be approximately 3,398 CHF without labour costs. The RCSBiH and IFRC have agreed to focus on a cash grant amount minimum which would allow for one room to be repaired and ready for inhabitation by winter. This is approximately in the range of 741 CHF to 865 CHF. Based on this justification, the IFRC has proposed to the RCSBiH to give grants of 800 CHF. The Red Cross cash grant is carefully considered to ensure equitability across the programme. It has been agreed that in Republic of Srpska entity, the Red Cross cash grants will be given in the sum of 494 CHF and serve a larger population as the areas flooded had less damage but a wider scope. In the Federation of Bosnia and Herzegovina the Red Cross cash grants will be given in the amount of 800 CHF as there are less communities affected but those households in the communities have major damages. Republic of Srpska entity Bijeljina CHF 494 Doboj CHF 494 Federation of Bosnia and Herzegovina Zenica CHF 800 Zepce CHF 800 Zavidovici CHF 800 Doboj Jug CHF 800

In total 970 households will be served in both entities. Although this is an unconditional cash grant, it is expected that 80% of the money will be used for repairs/household goods and furnishing, or the provision of rent to remain housed through the winter months. Using this data, final reports will be created and submitted for consideration. Water, sanitation and hygiene promotion: The reduction of the risk of water-borne and water-related diseases in the flood-affected areas remains one of the key priorities. The National Society will ensure access to safe water for 3,000 people in Samac Orasje, Odzak, Domaljevac-Samac, Brcko and Bijeljina areas where water systems were damaged or destroyed during the floods. Based on assessments and discussions with the WatSan experts and the National Society, the following operational strategy has been recommended at present; 1. Continued distribution of water purification tablets. The Red Cross volunteers will provide training for the beneficiaries and monitor the use of purification tables in order to ensure correct usage. Information and communication (IEC) material for purification tablets usage will be disseminated. 2. Knowledge sharing and advocacy activities; information sharing with the local authorities and communities concerning the current water quality and safety. 3. Hygiene promotion activities in Brcko District, Orasje and Bijeljina. 4. Well-cleaning, environmental hygiene, water and sanitation interventions (support the disinfection of wells by giving priority to wells used for supply of drinking water, at least 40 wells within 2 months of operation). 5. WatSan Disaster preparedness measures in ensuring access to safe water in the event of disaster.

Psychosocial support (PSS): In order to ensure the resumption of normal life, facilitate the affected people`s participation to their convalescence and prevent pathological consequences of potentially traumatic situations the National Society will provide psychosocial support to 3,560 beneficiaries in Tuzla, Zenica, Brcko and Foca. According to our monitoring data, 75% of the affected population indicated that they have been sleeping less than 4 hours a day after the floods. The data also suggested that the affected people do not want to be singled out or treated on individual basis. Therefore, the programme will focus on PSS community approaches in order to foster the resilience of communities and individuals. In particular, the National Society`s PSS teams will engage with communities in rising awareness on needs of those most vulnerable, set psychosocial support groups in community, provide support to the beneficiaries in preparations for the winter and organize community gatherings. In order to empower RC staff/volunteers’ mechanisms of coping with flood response related stress, psychosocial support will be provided to the RC staff together with PSS first aid capacity building. The IFRC is negotiating with IOM a memorandum of understanding in order to engage a professional psychologist employed by the IOM to support the people affected by the floods as well as Red Cross personnel and volunteers. Disaster Preparedness: The floods disaster in Bosnia and Herzegovina has underlined the need to enhance the response capacities of the RCSBiH. The IFRC is working in close cooperation with the National Society to ensure capacity building for disaster preparedness and response. Based on assessment and discussions with the National Society, the following strategy for strengthening RCSBiH disaster preparedness capacities had been recommended; 1. Organize “lessons learned” and Standard operative procedures workshops for all branches involved in the disaster response. Given the extensive number of NS staff and volunteers involved in the response, the workshop shall be organized in the three batches. Through the lessons learned workshops the National Society will assess its capacities and identify opportunities for improvement in providing valuable services to the people affected by the disasters. The workshops` outcome will help generate publications to be shared with the donors and key stakeholders in the country. 2. The RCSBiH warehouse is to be refurbished and restocked for emergency response for 1,000 people in case of natural disasters including the procurement of transportation and communication equipment. 3. Organize a disaster preparedness refreshment training for the local RC branches in locations recurrently affected by the floods, including the revision of Standard Operating Procedures and updating contingency and response plans.

Livelihood The destruction of, or damage to, material assets that occurred during the floods led to losses in terms of productive capacity and livelihoods with the potential consequence of aggravating unemployment and increasing poverty levels amongst the most vulnerable sectors of society4. Damages and losses to livelihoods including agriculture accounted for over 1 billion CHF.5 The most affected areas were rural areas in and Posavina region. Therefore, the response will focus on recovering livelihoods as a mode of delivering positive impact on restoring a sense of dignity and stimulating income-generating activities. The National Society aims to cover the livelihoods needs of 1,000 families. With a particular focus on the beneficiaries living in the rural areas, this revision aims at identifying those that, due to the floods, lost the capacity to generate income from agricultural and livestock sources. By conducting a survey at the end of the coming winter, and through the support of a local livelihoods expert in guidance to the RCSBiH, the revised appeal aims at covering the needs of up to 1.000 beneficiaries in livelihoods along the upcoming spring. B2 Operational support services In order for the intervention to meet its objectives, additional assistance will be provided by the IFRC Country Representation and the Europe Zone Office to RCSBiH Headquarters and Branches in the areas of Disaster Management, Finance, PMER, Communications and Resource Mobilization. Human resources Since May through July 2014 (including activities funded under the first DREF, then the EA) some 7,200 staff and volunteers have been active in assessments, relief distributions, first aid provision, temporary shelter management, psychosocial support training, water, sanitation and hygiene promotion activities. To assist in the humanitarian response, the Field Assessment Coordination Team (FACT) has been deployed in the composition as shown in the table below. Organization Role Arrival Date Departure Date IFRC Team Leader 23.05.2014 20.06.2014 Canadian RC Comms 23.05.2014 17.06.2014

Finnish RC Logistics 22.05.2014 11.06.2014 Austrian RC WatSan 22.05.2014 08.06.2014 Austrian RC WatSan (II°rotation) 22.05.2014 30.11.2014 American RC, British RC IM/GIS Remote On-going Spanish RC Cash 29.05.2014 30.06.2014 British RC Logistics (II° rotation) 12.06.2014 09.07.2014 British RC Cash 03.06.2014 29.06.2014 IFRC Finance Analyst from the 15.06.2014 04.07.2014 Europe Zone Icelandic RC PSS 26.06.2014 08.07.2014 British RC Cash Delegate 08.07.2014 05.08.2014 IFRC seconded by Developing Head of 10.07.2014 07.08.2014 American RC Operations (DHEOPS) American RC Cash Delegate 02.09.2014 29.09.2014

In addition to the FACT and other global surge capacities the IFRC has provided support through the Country Representation Office, involving in the operation the following staff from Europe Zone Office:  Head of Country Cluster;  EZO Disaster Management Coordinator;  Emergency Communications Delegate.

4 WB, EU, UN Post Recovery needs assessment, 15.July 2014 5 WB, EU, UN Post Recovery needs assessment, 15.July 2014 Logistics and supply chain In order to ensure timely and efficient logistics, the Dubai and Geneva Global Logistic Service will support RCSBiH with technical assistance and validation of the procurement process according to IFRC procurement procedures. The appeal will cover the logistical resources necessary for the RCSBiH to implement its distributing, monitoring and evaluating activities. IFRC will also liaise and coordinate actions with the ICRC and other key actors to ensure as much as possible an efficient use of logistics resources and information. Communications Given its defined role during emergency disasters, the Red Cross Society of Bosnia and Herzegovina has attained a greater level of public profiling of its work. The National Society has recognised the need to increase its presence and visibility through the media outreach and strengthen its communications for Disaster Risk Reduction and Disasters Crisis Management as obtaining accurate, up-to-date information from the field has remained a significant challenge. With the support of the IFRC, the RCSBiH will develop a communication strategy that ensures a permanent follow-up of the operations, as well as media management at the national and local levels. In addition, the IFRC has also recognized the need to support RCSBiH in building capacity in the following areas. • Positioning RCSBiH: IFRC will, in coordination with ICRC, support the NS in positioning themselves as one of the main responders with a focus on the most important humanitarian needs of the flood affected families and as auxiliary to the Government. • Advocating for beneficiaries: generating materials which voice the needs of the beneficiaries as well as the added value support provided by the National Society to the beneficiaries. Create powerful tailored material for advocacy, online with coordinated support • Beneficiaries communication: 1. Communicate with beneficiaries o Provide support to the NS in carrying out beneficiary satisfaction surveys and ensure that the NS address the issues raised and learn from the lessons in terms of future operations. o Support the NS in developing tailor-made materials with program information about Red Cross assistance to the community. o Coordinate with IFRC country representative and ICRC 2. Communicate about the impact of relief on beneficiaries o Provide information for regular updates of F&F and Key Messages documents released at the EZO level in connection to this Revised Emergency Appeal; o Produce or provide support to the IFRC EZO for the production of stories / photos/ video news and beneficiary profiles to be updated on a regular basis and shared through IFRC platforms and with the National Society for their local use; o Coordinate communication activities with the IFRC country representative and ICRC; o Identify communication training needs and organise training accordingly in consultation with ICRC. Security Regular IFRC security regulations will apply. The security of staff and volunteers is a primary concern, due to ongoing flooding and mine/UXO threats. Planning, monitoring, evaluation, & reporting (PMER) The existing monitoring mechanisms of the National Society will be strengthened through monitoring visits by IFRC country representation, PMER and IFRC zonal operation units. Regular monitoring will reveal whether any revision of the operational timeframe and coverage is needed. Monitoring tools specific to this operation will be developed by the PMER unit. Internal operations reviews will be undertaken at the end of the operation. The final evaluation will be conducted with technical support from the IFRC and the involvement of the National Society’s staff and volunteers, with special emphasis on the personnel in the branches to allow the building-up of this capacity as widely as possible. The DM team and other support staff from IFRC Europe Zone Office will conduct at least two country visits to deliver the needed assistance. Accountability is a key requirement for the RCSBiH. For this reason, communication channels between the National Society and beneficiaries have been established in order to ensure feedback.

Administration and Finance RCSBiH will be responsible for the management of funds in the country in accordance with IFRC standard procedures for operational advances. Transfers will be made in agreement with the requirements and the terms established in the Letter of Agreement that will be signed between the RCSBiH and IFRC. The IFRC has engaged a finance officer in the country to provide the necessary support to the operation for the review and validation of budget, bank transfers, as well as providing technical support to the National Society on the procedures regarding expense reporting and validation of invoices

C. Detailed Operational Plan

Quality programming / Areas common to all sectors

Outcome 1: Continuous and detailed assessment and analysis are used to inform of the design and implementation of the operation and lessons learned are drawn from the implementation Output 1.1 Initial and continuous needs assessment are updated following consultation with beneficiaries Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Conduct initial assessments in the affected areas Conduct more detailed assessment Develop a detailed action plan for the implementation Mobilize 250 volunteers for the implementation of activities Monitoring visits by RCSBIH and IFRC Transport of relief items as per distribution plans Output 1.2 Lessons learned from the operation are incorporated into preparedness plans Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Lesson learned workshop

Health & care Needs analysis: Decreasing mental health complaints and reducing stress reactions as a result of flooding remains priority. Population to be assisted: In order to contribute to the improvement of the quality of life of the affected population the National Society will assist 3.560 through psychosocial support (PSS). The National Society will give priority to minorities, older people, children and teenagers, families with disabled children, people living with special needs. PSS will be provided to the Red Cross volunteers and staff that have been directly involved in flood response. Health and Care Outcome 1: The beneficiaries affected by disaster situations are provided with Psycho-Social Services (PSS) Output 1: Psycho-social support is provided to the target population Progress towards Outcomes  Assessment of scope, needs and plan of action for PSS Programme has been conducted.  Co-operation was established with International Organization for Migration (IOM) and methodology for psychosocial support was agreed upon.  Red Cross staff and volunteers have been trained in PSS to be deployed in assisting affected population in Tuzla, Zenica, Brcko, Foca and Gradiska.

Water, sanitation, and hygiene promotion Needs analysis: Access to clean and safe water especially in rural areas that are cut off from the main water supply systems and where floods contaminated ground waters remains priority. Due to the extent of ground water contamination the incidence water-borne diseases cannot be ruled out. Population to be assisted: up to 3,000 people including the 40,000 beneficiaries of the first phase of the Emergency Appeal will be assisted. Support in water and sanitation will be given to people living in places where water supply systems were damaged or stopped functioning due to the floods. More specifically, the direct beneficiaries within the local populations have been identified based on their level of vulnerability in coping with the disasters. Outputs have been revised to meet current population’s needs. Water, sanitation and hygiene promotion Outcome 1: The risk of water-borne and water-related diseases have been reduced for 43,000 beneficiaries in targeted communities through access to safe drinking water, advocacy and hygiene promotion Output 1.1 Improve access to safe water for 3000 people through water quality monitoring and distribution of water purification tablets Output 1.2 Information dissemination and advocacy activities preformed in relation to importance and actual situation of water quality in Samac,Orasje, Odzak, Domaljevac-Samac Brcko and Bijeljina Output 1.3 Improve the hygiene situation of up to 1000 households/300 persons in Brcko, Posavina/Orasje, Bijeljina Output 1.4 Well-cleaning, environmental hygiene, water and sanitation interventions are provided to the affected population in the target areas. Progress towards Outcomes  Since the onset of the floods, the National Society has distributed in total 8,740 hygiene kits and 2,500 disinfectants through the appeal. With the support of IFRC, the RCSBiH has provided 2,500 water canisters,5496 pairs of rubber boots and 40 water pumps.  Water testing: The operational laboratory was set up in Orasje. In total 225 water samples have been taken and tested. Coordination with well disinfection team and Hygiene promotion volunteers team is established.  Well cleaning/disinfection: The well disinfection team (2 local experts) has started with hand dug wells (80-100 cm diameter), additionally established a procedure for boreholes (5-10 cm tubes) to expand the programme. In total 35 wells have been treated.  A hygiene promotion campaign was conducted in 3 villages in Distribution of relief items in Brcko district, including water purification tablets distribution at Photo by: IFRC households where water from wells is used for drinking. In total 30,000 water purification tablets have been distributed in Brcko district. Water samples from wider distribution points have been taken. In total 800 persons have been reached in Brcko district. Two Hygiene promotion trainings have been conducted and household visits started in village in Orasje region.

Shelter and settlements Needs analysis: According to the continual assessment during the data monitoring mission carried out by volunteers of RCSBiH and IFRC staff, 61% of beneficiaries are still in need on shelter and household support for recovering ain the aftermath of the May 2014 floods. Population to be assisted: 970 households will be supported through the CTP programme including 1050 households from cash transfer programme phase 1. The priority will be given to female headed households, elderly, families who are not recipients of any substantial assistance, especially housing by government, NGOs and other organizations. Outcome 4 has been revised to meet current population needs Shelter and Settlements (Unconditional cash grant) Outcome 1:Shelter immediate needs of the affected population are met in coordination with national coordination mechanisms. Output 1.1. 10,000 families receive basic emergency shelter items (blankets and mattresses) and appropriate tools for shelter improvement and or cleaning Outcome 2: The affected population is back in their houses and resuming their normal life Output 2.1: 10,000 affected families are assisted on their return to their houses (partially damaged by floods) with cleaning kits and drying facilities Outcome 3.The affected population is assisted on return to their houses and resuming with their normal life through assistance with drying the facilities Output 3.1. 10 000 affected families are safely back to their houses, their health preserved through ensuring optimum hygiene conditions Outcome 4: 970 households used cash grants to meet their basics needs (i.e. shelter repair, replacing household goods, etc.) including 1050 beneficiaries from Cash transfer programme phase 1. Output 1. 98% of cash transfers reached intended beneficiaries Output 2. 80% of people used cash grants to repair homes Output3. Monitoring report produced

Progress towards outcomes  With the support of the IFRC, the National Society has provided shelter materials for families affected by the floods in all of the affected areas. The items include blankets, mattresses, and items for cleaning and drying houses. In total 3,300 blankets and 3,300 mattresses, 40 water pumps and 40 dehumidifiers and 1,000 cleaning tools packages were distributed, the remaining needs were covered by bilateral donations (please see Annex 2)  In the cash transfer programme (CTP) phase 1, 100% of beneficiaries received cash transfers  Monitoring data showed that 80% of beneficiaries in CTP phase 1 used cash grants to repair homes  Monitoring report for CTP phase 1 produced (please refer to Annex 3)

Post distribution monitoring. Photo by: RCSBiH

Food security, nutrition and livelihoods

Outcome 1: Food parcels are provided in affected areas according to assessed needs Output 1.1 Food parcels are distributed by RCSBIH to beneficiaries in the affected areas Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Conduct rapid emergency needs and capacity assessments Identification of families to receive food assistance Local procurement, transportation and distributions of canned food Monitor and evaluate the relief activities and provide reporting on relief distributions Outcome 2: Vulnerable groups, in particular population in the rural zones in the most affected area, have been evaluated and targeted through livelihoods programme Output 2.1 Evaluations related to food security and livelihoods during response and recovery are conducted and the intervention opportunities in livelihoods of target groups are identified and implemented Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Selection of 5,000 beneficiaries and livelihoods support identified

Progress towards outcomes  Output 1.1 completed. With the support of the IFRC, the National Society has provided 3,500 units of canned food, the remaining needs were covered by bilateral donations (please see Annex 2)  Outcome 2; Output 2.1 ongoing

Distribution of relief items Maglaj (RCSBiH warehouse) Photo by: IFRC

Disaster preparedness and risk reduction Needs analysis: In order to further expand the response capacities of the Red Cross and their valuable services for the people affected by the natural and man-made disasters, strengthening RCSBiH Disaster preparedness and response capacities remains one of the key priorities. Population to be assisted: The NS will provide training for its staff and volunteers directly involved in the disaster response. The NS will be able to need basic need up to 1,000 people affected by future natural disasters. Outcome 1: The human resources in disaster management of the National Society to respond to the emergency situations are strengthened Output 1. 45 Red Cross local branches have been strengthen to provide efficient response to the consequences of floods and other natural disasters through lessons learnt workshops, water rescue and disaster preparedness refreshment training. Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Lessons learned workshops organized Refreshment disaster preparedness and water rescue training organized for 20 RC water rescue captains Outcome 2: The equipment of the NS to respond to the emergency situations is strengthened HF/ VHF radios; 2 base stations and 30 handsets,15 boats, two vehicles, truck and a van repaired and or procured Output 2.1 RCSBiH warehouse is refurbished and restocked with relief items for up to 1,000 people affected by natural disasters Activities planned Months 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Assessment of damages and repair, and restocking completed

Annex 1 Relief distribution targets

Annex 2 Bilateral in-kind contributions by Partner National Societies

Annex 3 Post Disaster Cash Monitoring Report

Cash Transfer Programme: Monitoring & Evaluation Prelimiinary Analysis ‐ Floods in Bosnia and Herzegovina Response ‐ Date: August 27, 2014 PDM coordinator: Alma Dozic Location: Brcko District (Krepsic 1, Srpska Varos,Prnjjavor, Brka, Vucilovac,Klanac); Bijeljina (Bijeljina City, Balatun, , Janja, Jelaz,Donji Brodac),Maglaj (Maglaaj City, Bijela Ploca,Ulisnjak) Target HH: Brcko District 150 HH; Bijeljina 450 HH;Maglaj 450 Cash Grant Amount: Brcko District 2,400 KM(1,483 CHF) in 3 payments; Bijeljina 805 KMM(500 CHF) in 1 payment; Maglaj 805 KM in 1 payment Monitoring Sample: Approximately 10% in each area Post‐Distributioon Monitoring (PDM) Analysis The PDM data is currently available for the Brcko District and Bijeljina. Key questions are depicted in charts below. As othere areas carryry out M&E activities their respective columns will be populated. The totall number of people surveyed in Brcko was n=23(15% sample), in Bijeljina n=36 (8% sample)while in Maglaj n=49 (11% sample)

PROGRAMME PERCEPTION/TARGETING AND COVERAGE

Do you think some households who met the criteria

were not selected? Yes No

83% 69% 47% 53% 31% 17%

Brcko Bijeljina Maglaj

Did you find the houseld selection process fair and transparent ? Are you aware of the reasons Maglaj 32% 68% (i.e. selection criteria) why your HouseholdYes was No selected? No 83% Brcko 4% 96% 50% 50% 59% Yes 17% 41%

Bijeljina 11% 89% Brcko Bijeljina Maglaj

HOUSEHOLD INFORMATION/CRITERIA VERIFICATIOON Head of Household Gender‐ Head of Household‐Bijeljina Head of Household Gender‐ Brcko Maglaj Male

47% Female 35% 65% 53% 31% 69%

Male Male Female Female

Age of Households‐ Brrcko Age of Household‐ Age of Household‐ Bijeljina Maglaj 17‐36 1 17‐ 3 35 3% 3% 36‐59 32% 3 36‐ 59 68% 5 35% 60+ 44% 53% 58% 6 60+

Homestead Type (Rural or Homestead Type (Rural or Urban)‐Brcko Urban)‐Bijeljina

35% 26% Rural Rural 67% 74% Urban Urban

Homestead Type (Rural or Urban)‐Maglaj

Rural 49% 51% Urba n

Shelter (extent of damage Shelter (extent of damage post floods)‐Brcko post floods)‐Bijeljina

Totally 4% Totally damaged 30% 3% 11% damaged 36%

Heavily 65% Heavily damaged damaged 50%

Moderately Moderately damaged damaged

Shelter (extent of damage post floods)‐Maglaj

10% 6% Totally damaged

84% Heavily damaged

Moderately damaged

PDM Highlight: In Brcko District and Maglaj 100% of respondents are homeowners whiile in Bijeljina 81% of respondents are hhomeowners. Only one respondent in Maglaj was renting house.

Main source of income 10% 4% 3% 10% 13% 5% Rearing Small Livestock

17% Daily Labour wages i/c manual 31% 37% 10% Pension Department Home Market Gardens 9% 2% 31% Unemployed 15% 20% 7% Factory 2% 19% 9% Agriculture (farming) 4% 13% 29% Part‐time Full‐time employment Brcko Bijeljina Maglaj

Vulnerable conditions of targeted

1% Maglaj 8% 16% 23% 8% 13% 18% 2% 9% Prregnant or lactating women

Having children under 5

1% Women headed household Brcko 5% 9% 118% 7% 9% People with disability or 21% 12% 17% seerious illness Elderly living alone

Poor household, limited Bijeljin inccome 2% 11% 15% 23% Unemployed (due to the a 4% 7% 21% 8% floods) 9% Unemployed (prior to the floods)

80% 74% 76% Food 70% 64% 60% Foood Secure 50% 40% Still dependant on Red Cross 26% 33% rellief food 30% Other 20% 10% 0% 3% 0% 6% 6% Brcko Bijeljina Maglaj

100% 89% Shelter 80% Now living in the house 61% 69% 60% Living in the temporary/rented 40% 35% shhelter Living with the relatives 20% 4% 3% 8% 10% Living in collective centre 0% 6% Brcko Bijeljina Other Maglaj

Current Wateer Supply Other

120% 13% 17% 4% 100% 3% Unclean and/or 80% 35% 76% unreliable water supply 60% 81% 40% 52% Clean and stable 20% 20% 0% Brcko Bijeljina Maglaj

CASH USE

Heater Indicate how you used the cash Carpets 2% 1% 1% 100% 3% 3% 6% 2% Replacing window frames 8% 4% 5% 90% 6% 6% Replacing doors 9% 3% Labour costs to repair the 5% 80% 15% house 9% Cementing the floors

70% 16% Cement the walls 7% 9% Utility bills (water, electricty) 6% 3% 60% 9% 5% White furnishings (cooker, 9% 4% 5% fridge) Tables, chairs, cupboards 50% 5% 5% 9% Bedding 40% 7% 13% 8% 2% Replacing crockery, utensils, 4% 4% pots, pans 4% 30% 4% Health bills 7% 2% 4% 2% 1% 1% 4% Servicing debt 20% 8% 2% Drying the house 5% 21% 10% 18% Removal of rubble 9% Rent 0% Food Brcko Bijeljina Maglaj   97% Was the cash grant Were you able to use provided adequate to the cash grant to 83% meet your key domestic 92% begin the cleaning and needs? minor repairs to your 83% home? 73% 75% Yes Brcko No Bijeljiina 17% 25% 13% Maglaj 3% 17% 8%

Yes No Brcko Bijeljina Maglaj   Did you receive the cash funds when they were most required?

83% 100% Yes 80% No 60% 17% 40% 20% 0% Respondents

If no, was it: Count Percentage Too late 13 93% Too early 1 7% TOTAL 14 100%  PDM Highlights: Out of 108 respondents, one replied that he received cash funds too early as water in their household remained longer than expected, while 13 respondents replied they received cash funds too late.

APPROPRIATENESS OF PROGRAM

Were you satisfied with the transfer system to receive the cash through your bank account? No Were all the cassh funds provided Yes transferred to your personal bank 10% accoount? Maglaj 90% 120% 100% 100%% 100% 100% 4% 80% Brcko 96% Brcko 60% Bijeljina

6% 40% Maglaj Bijeljina 94% 20%

0% 0% 50% 100% Yes

Did the loocal branch of the Red Cross provide Were you required to pay an (unofficial) fee guidance (e.g. recommending skilled (to gov't or Red Cross staff) for being workers) to assist with repairs? selected for this intervention? 120% 1.2 100% 100% 100% 96% 1 96%

80% 0.8

60% 0.6 Yes All respondents No 40% 0.4

20% 0.2 4% 4% 0 0 0% 0 Yes No Brcko Bijjeljina Maglaj    PDM Highlights:  Respondents that were not satisfied with the transfer system were generally older people living alone who found it challenging to commute to the bank.  Respondents confirmed that all cash funds provided were transferred to their personal bank accounts.  Majority of respondents (96% of n=108) said that the Red Cross did not provide guidance (e.g. recommending skilled workers) to assist with repairs. Notee: Red Cross is not supposed to make such suggestions or guidance otherwise it would break the law concerning public tendering.  Respondents replied that they were not required to pay an (unofficial) fee (to government or Red Cross staff) for being selected for this intervention, indicating no known/reported corruption occurred in the process. 100% Would you have preferred another 90% modality to receiving cash (e.g. 80% vouchers, in‐kind relief)? 70% No Yes 60% 91% 88% 50% 100% 40% 30% 20% 10% 9% 12% 0% Brcko Bijeljina Maglaj

Was there an explanation/guidance provided on how best to spend the funds adequately explained? Were you aware of the name of the Maglaj 11% 89% organization/agency that provided the funding support?

59% 41%

Maglaj Brcko 57% 43% Yes Yes No 91% 9% No Brcko

33% 67% Bijeljina 8% 92% Bijeljin a

0% 20% 40% 60% 80% 100% 0% 50% 100%

PDM Highlights: Few respondants (generally beneficiaries over sixty years old, living alone) prefered in‐kind and/or support in labour.They felt they lacked capacitieis to find adequate contractors.Therefore, they felt they were spending more funds on labour costs than for the construcion material. In Brcko, over 50% respondents said that they have been provided guidance and explanation on how to best spend the funds. The Red Cross volunteers in Brcko District would provide this information through directs visits to the communities and distribution of communication beneficiary flyers. In addition, over 90% of respondents knew that the Red Cross was the organization providing funding support. On other hand, in Bijeljina only 8% responded that they have been provided guidance on how to best spend the funds. Furthermore, 33% of respondents said they knew the name of the organization/agency that provided the funding support. However, they thought the funds they received was from the government department of veterans, disabled persons and civil protection. The RC Bijeljina explained that due to the scope of flood operation and insufficient number of RC volunteers to cover all areas of the operation they had to engage volunteers from the “Department of veterans, the disables persons and civil protection”. This seems to explain why there was confusion on who was giving the support. In Maglaj 89% of respondents said they have been provided guidance on how to best spend funds. Moreover, 59% responded they did not know the name of organization providing support. Similar to Bijeljina RC they also had to engage civil protection volunteers which seems to explain why there was confusion on who was giving support. Are you aware and were you informed about the Household commplaint mechanism? 80% Maglaj 20%

No 35% Brcko Yes 65%

78% Bijeljina 22%

If yes, did you use it?

100%

Respondents

0

Yes No

POTENTIAL EFFECT ON MARKET

100% 100% Indicate whether the repair materials Availability and 100% were available in the market. costs of labour to 92% 83% 80% undertake repairs 71% 86% Expensive (above 60% Sufficient normal rate) Normal and 40% Occasionally available 29% 20% 0% 6% Not available 6% 11% 0% 8% 6% 0% 2% Brcko Bijeljina Maglaj Brcko BijeljinaMaglaj 

PDM Highlights: OccasREionalMAINING lack of NEEDSmaterials (B anRdCKO expensiv DISeT costsRICT of AN labDou BIJELJIr noted inN BijeljinaA) were not because of the Red Cross grant. The respondents were referring to the government voucchers for reconstruction where as in Maglaj was mainly due to the lack of labour. What are your remaining needs that woulld require

additional financial support? Shelter

Food

2% Utility bills 5% 17% 13% General support to meet daily requirements & costs 12% Child education 18% Health bills 13% Furnishings 10% 3% 6% Heating (in preparation for autumn/winter) Debt relief

Support to restore lost livelihoods

Indicate sector livelihoods lost through the floods

6% 6%

Livestock Agriculture production Market garden

88%         OVERALL BENEFICIARIES SATISTACTION 

How satisified do you feel with the support you received from the Red Cross?

3% 2% 58% 37%

Veery satisfied

Quite satisfied

Not very satisfied

Veery unsatisfied