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A Welcome Housing Boost from Glen Oaks New Housing Is Coming to Arden with News That the Association Is to Begin Work on 48 Much-Needed Homes

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A Welcome Housing Boost from Glen Oaks New Housing Is Coming to Arden with News That the Association Is to Begin Work on 48 Much-Needed Homes home AUTUMN 2015 www.glenoaks.org.uk A welcome housing boost from Glen Oaks New housing is coming to Arden with news that the Association is to begin work on 48 much-needed homes. They will be built on the site of the former St Louise Primary School and work will begin in October. The £6.4 million project is great news for the community and half the cost has been generously funded by the Scottish Government via Glasgow City Council. Glen Oaks will fund the other half. Chief Executive Alasdair McKee said: “Everyone will welcome this exciting new development of homes – it is just what the community needs. It is the fifth such development in the last 10 years which has delivered 150 new homes for Arden. We are very grateful to Glasgow City Council and the Scottish Government who share our vision of creating new homes.” Arden’s latest housing comes at a time when FOUR major refurbishment projects have taken place in the area transforming 430 tenements and in turn making a big difference to people’s lives. And it brings to £25million the total Glen Oaks has spent on housing in Arden. In a further important development, Glen Oaks is pleased to announce that we have struck an agreement with the contractor Crudens to provide some employment opportunities during the construction of the homes beginning Looking to the future…..Glen Oaks Senior Project Officer Louise with a temporary post for a cleaner. McNicol (left) and Project Officer colleague Lynne-anne Ferguson This post is part time and if you with plans for the new homes. are interested in applying for Inset: the former school site where the development will be built. it please contact the inside this issue... Association. Page 3 Good Neighbour Page 11 Gold Service – Win an iPad Mini! Page 10 Starting out Project 2 home magazine Alasdair’s Introduction I hope that you have had a good great turn out for this event. Attending our summer despite the typical Scottish AGM is a great way of finding out about all weather. of the Association’s achievements over the At Glen Oaks, the summer has been last year as well as information on what filled with many community activities. our plans are for the coming years. Turn We were proud to sponsor the Glen Oaks to Page 9 to find out more about our AGM Southside Football League. This league this year and how you could become a was set up to help Primary 7’s mix with shareholder and attend next year’s AGM. pupils of a similar age prior to them Thank you to all of the tenants, who leaving Primary School and starting took the time to complete the recent Secondary School, through a friendly Tenant Satisfaction Survey, carried out football tournament. It is hoped that this by Research Resource. The information league will help make this transition a collected is vital in allowing us to little bit easier. Next year we are looking to understand how we are performing and have a design competition throughout all what areas we need to focus on improving of the schools involved in order to create a for you. In the next month you will receive bespoke medal for the winning team each a copy of our Annual Report and a separate year. We will keep you updated with the report showing you a breakdown of the progress of this in future Newsletters. Turn results from this recent survey. to Page 10 to see photographs from the I am excited to announce that we have Awards Ceremony. recently recruited two new members of The annual Darnley Community Gala staff, Steven and Stephanie, who are both day was held on 5 September this year. part of our Starting Out/Sustainability community events that we could advertise This event continues to grow in strength, project, which is funded through the Big in our Newsletter or community groups with both schools, St Angela’s Primary and Lottery and the People and Communities looking for support by contacting Laura Darnley Primary providing a wide array of Fund. Steven and Stephanie will be Strang on 0141 620 2742. stalls and activities for everyone. We were available for our tenants who need help I hope you enjoy our Autumn Newsletter. proud to sponsor our 23rd Fun Run. This with online services, such as applying for event is always popular with almost 100 jobs, training or benefits. Turn to Page 10 children taking part. Turn to Pages 6 & 7 to to find out more about the project. see some of the photographs from the day Over the next few months we will and to learn more about Active Andy and be prepating our next Santa’s Grotto the importance of daily exercise. which proved very popular last year. So We also held our 24th AGM this month look out for updates on when it will be and were delighted to welcome such a held. Remember to let us know of any Alasdair McKee, Chief Executive Spotlight on the Social Housing Glen Oaks Sponsor HIV Provisions of the Housing Scotland 2016 Conference The Association was (Scotland) Act 2014 pleased to support the The Scottish Government work of HIV Scotland is developing guidance on by making a donation the social housing aspects towards their annual of the Housing (Scotland) to work through and input into conference which Act 2014 to help landlords the draft guidance. This event is provides support for and tenants understand open to tenants and staff. This everyone living with the changes and to help event is free and is being funded HIV in Scotland. Our by the Scottish Government. landlords implement the Chairperson, Elaine Places are limited so book early McShane, presented Michael Aries with a cheque for new provisions. to guarantee a place. To book The Government is aiming a place please contact TIS on £200 on behalf of Glen Oaks. to have this guidance in place [email protected] or 0141 248 Elaine McShane, Chairperson explained: “HIV Scotland do by the end of 2015. TIS and 1242. an incredible job not just in striving to eliminate stigma and TPAS are holding a series of 26 October at 10am – 1pm discrimination but by speaking out on behalf of people living information events for tenants 5 Atlantic Quay, 150 with and at risk of HIV.” This is the first time the charity and staff to have the opportunity Broomielaw, Glasgow, G2 8LU has received cash from a housing association anywhere in Scotland. To find out more visit www.hivscotland.com Visit our website @ www.glenoaks.org.uk for all the latest news Glen Oaks Housing Association 3 PERFORMANCE UPDATE Target Actual Benchmarking Key performance indicator for year ending performance group 31.3.16 at 30.06.15 average* Current tenant arrears 3.2% 3.03% 3.37% Former tenant arrears 1.2% 1.53% 1.21% Total rent arrears 4.40% 4.56% 4.77% Average time to re-let 18 days 21 days 21.2 days a property Percentage of reactive repairs carried out 90.0% 98.2% 94.19% completed right first time Average length of time to complete 4:00 hours 2:01 hours 4:6 hours emergency repairs (hours:minutes) Average length of time to complete non- 5 days 2.28 days 6.7 days emergency repairs (in working days) * We are members of a group of 8 housing associations that meet on a regular basis to compare performance and share best practice Good Neighbour Scottish Awards 2015 Social Is your neighbour one in a million? Each winner receives a £50 shopping Do they make a difference to your voucher and a commemorative plaque. life or to the lives of people in your All nominees will receive a certificate in recognition of the kindness and Housing local community? We’re looking consideration they have shown to their for nominations for this year’s Good neighbours. Neighbour Awards. We have extended the closing date for Charter We have three winners each year - one nominations until the 28 of February. each from Arden (including Regents Park), To nominate your Good Neighbour As mentioned in our summer Darnley (including Southpark Village please contact our office on newsletter, the Scottish Housing and Old Darnley) and Cartloch, Pollok. [email protected] or 0141 638 0999. Regulator has published reports on its website for every Registered Social Landlord. This means that you can see how Glen Oaks has performed in different aspects of our service delivery. You Glen Oaks Tenant can also see how we compare to other housing associations. This information is now on our website and will be included in our annual Satisfaction Survey report which you will receive shortly. Thank you to everyone who took part in the recent survey carried out by Research Resource. All of our tenants will receive an overview of the results along with our Annual Report. Our lucky winner of the £50 Shopping voucher is Elizabeth MacNeill Register online @ www.glenoaks.org.uk to view your latest balance and account transactions 4 home magazine Complaints Performance Delays in responding 24 to your enquiries Contractor not attending10 Complaint then collated and allows us to see what we April to June 2015 Treatment of staff 2 canStandard improve of from service your43 prospective. You do Between 1 April and 30 June notFailure need to to say provide “I want2 a service to complain” for us Dissatisfaction with 12 Glen Oaks Policy Feedback 2015, the Association received 35 to recogniseOther we could7 have done better.
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