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Annual Report 2018-19

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Annual Report 2018-19 ANNUAL REPORT 2018-19 CREATE YOUR POSSIBLE Because sometimes Where others see problems, just knowing someone has your back, we see possibilities. is all you need to take the next step. We’ve been believing in people for more than 30 years, Campbell Page... it’s a part of who we are. We want to hear your story, CREATE so we can help find opportunities. YOUR POSSIBLE We don’t just team up with you, we get in your corner. 2 4 8 9 who we are board chair meet the board of meet the executive & ceo report directors leadership team 10 13 16 18 our purpose, our impact our range disability our values & of services employment CONTENTS our priorities services 20 22 26 28 employment services ParentsNext community youth, indigenous & (jobactive) pre-employment development family services services programme 30 33 34 recruitflex our people our financial ethical labour hire overview solutions QLD 7 WHO WE ARE... SA NSW We’re a not-for-profit organisation delivering a range of employment, community and VIC commercial services. 26 12 From more than 80 locations across four states, we offer: 82 sites • employment support to those experiencing long periods of unemployment, those with across four temporary or permanent illness, injury or disability, or those that just need a bit of states extra help finding a job 37 • pre-employment support and training • labour hire services, specialising in local people for local jobs, primarily in NDIS, construction and local government VICTORIA NEW SOUTH WALES Airport West • Bayswater • Boronia • Box Hill • Batemans Bay • Bega • Bermagui • • a range of local, tailored, Indigenous, youth and family services Broadmeadows • Clayton • Coburg • Corio • Bowral • Corrimal • Dapto • Eden • Hurstville Craigieburn • Cranbourne North • Dandenong • • Kiama • Marrickville • Merimbula • Miranda • • an Aboriginal preschool for children aged 3 - 6 years, in Mogo, NSW. Doncaster East • Emerald • Epping • Frankston Mogo • Moruya • Narooma • Nowra • Redfern • • Geelong • Greensborough • Hastings • Shellharbour • Sutherland • Sydney • Ulladulla • Heidelberg • Lilydale • Malvern East • Melton Vincentia • Wallaga Lake • Wollongong South • Mill Park • Mordialloc • Mornington • Pakenham • Preston • Queenscliff • Ringwood SOUTH AUSTRALIA • Rosebud • Sunbury • Sunshine • Torquay • Adelaide • Elizabeth Vale • Enfield • Kilkenny Watergardens • Werribee • Whittlesea • Yarra • Mile End • Modbury • Munno Para • Norwood • We’d like to show our respect for the traditional Junction Port Adelaide • Salisbury • Stirling • Woodville custodians of this land in which we work and meet. QUEENSLAND We also acknowledge and respect Elders past and Nundah • Palm Island • Spring Hill • Townsville • present, and emerging leaders. Upper Mount Gravatt • Yeronga • Zillmere 2 3 Congratulations to all of our customers that The Board and Leadership Team have reviewed achieved employment, education, parenting, our employment strategy and remain focused health, financial and wellbeing goals over the on helping our customers achieve their goals past year. We wish them well on their journeys. of finding sustainable employment. We are well positioned for the future of jobactive We would like to thank our Board, Management, contracts. We are committed to improving our Staff, Employers, Partners and Funders that performance so that we can support more have assisted Campbell Page to deliver our employment outcomes for the long-term purpose of helping people, finding jobs and unemployed in our communities. We retained building better communities. all our jobactive sites during the mid-term review and our contract has been extended an The Year in Review additional two years until June 2022. BOARD CHAIR Over the past twelve months we have more Our ethical Labour Hire business, Recruitflex, than doubled the number of Campbell Page had a record-breaking year. We successfully locations in NSW, VIC, QLD and SA - from 37 tendered and won several significant employer & CEO REPORT sites to 82 sites. We invested significantly contracts and we intend to continue that in extending our footprint and growing our growth in the coming financial year. customer base through our new 5-year Disability Employment Services and ParentsNext Nirmal Hansra contracts. Recruitflex, our Chair ethical labour we’ve grown hire business, had from 37 sites to 82 sites a record breaking across four year We’re proud of the states! inspirational and life changing June 2019 saw the end of our contract The Disability Employment Services contract delivering the highly successful Community outcomes we’ve assisted our now has uncapped market shares. Campbell Development Programme on Palm Island. Page has a new and improved customer-centric This was a result of government policy to customers and communities to ‘choice and control’ focus. We are embedding a transfer this program to Indigenous-owned Natalie Turmine customer-centric culture in order to better help organisations. We would like to formally thank achieve over the last twelve CEO our customers, as well as keep and grow our and acknowledge all our employees from customer base. Palm Island, Department of Prime Minister and months! Cabinet, community, council, service providers and employers who worked closely with us to deliver an impressive 483 job placements over launched our the past six years. ParentsNext program in NSW 4 5 We welcomed the internal promotion of Anne Making an Impact Hodge who after over 20 years at Campbell Page, has taken on the executive role as Head This year we are proud to have been able to of Community Services. Our Youth, Indigenous assist 6,648 people find suitable employment, and Family programs continue to exceed all work experience or education. We also provided performance benchmarks set by our funders support services via our community programs to and the team has delivered life-changing results over 1,500 individuals. for our customers. We are grateful for the support of all our We have welcomed back our Head of People and Federal, State and Local Government funders, Culture, Rachael Harvey, who took a well-earned our partners, employers and community service twelve-month sabbatical overseas. We would like partners, who share in our passion for helping to acknowledge and thank Rachael McConnell people to create their possible and achieve their CAMPBELL PAGE“ HAS INVESTED who stepped up into the role during that time. goals. As part of our growth strategy, we have We are looking forward to another exciting and HEAVILY IN PREPARING FOR updated our brand, messaging and visual style rewarding year ahead at Campbell Page and will to be more customer focused, more relatable always strive to make a real difference to the and engaging and - dare we say it - a little communities in which we work. STRATEGIC GROWTH AND FURTHER more fun. It’s what our customers told us they wanted, and we’re delighted to deliver it. DIVERSIFYING OUR SERVICE Financial Year Performance This financial year, we achieved total revenue of $32.5 million. OFFERING. WE WANT TO HELP MORE Our services’ income declined by $1.7 million due to the early termination of the Green Nirmal Hansra PEOPLE FIND JOBS, IMPROVE THEIR Army program, as a result of changes in Chair, Campbell Page Board of Directors government policy. However, we continued to devote 94% (2018: 91%) of services income LIVES AND HELP BUILD BETTER AND towards employment and community services, generating an operating surplus of $1.93 million. STRONGER COMMUNITIES. Campbell Page continued to invest in the company’s business and growth strategies, and advocate on behalf of job seekers and remote Natalie Turmine communities. Our commitment to the future Chief Executive Officer growth of our services resulted in a deficit of Natalie Turmine, CEO $1.58 million. 6 7 BOARD EXECUTIVE Nirmal Hansra Natalie Turmine OF Chair TEAM CEO DIRECTORS Peter Bacon Rachael Harvey Anne Hodge Kay Joyce Nell Anderson Peter Bennett Pamela Catty Head of Strategic Head of People & Head of Community Head of Customer Director Director Director Growth Culture Services Experience & Marketing David Nathan Jane Schwager Charles Weiser Gail O’Donnell Chris McEwan Ross McLatchie Rachael McConnell Director Director Director Chief Financial Head of Information Chief Operating Acting Head of People 8 Officer Technology Officer & Culture (to Jan 2019) 9 OUR PURPOSE OUR PRIORITIES... we help people find jobs putting We’re committed to delivering a customer customer experience that provides genuine benefit & we build better communities st to our customers and supports them to progress 1 achieve their goals. We’re creating and supporting a ‘customer- cultivating centric & high-performing’ culture with great our leaders who nurture and inspire the next OUR VALUES culture generation of leaders. growing We’re growing our organisation with purpose DO WHAT’S RIGHT DELIVER ON OUR PROMISE & getting and passion, improving performance and stronger strengthening our competitive advantage. more $$ We’re creating greater financial strength by NEVER GIVE UP WE’RE IN IT TOGETHER improving performance and diversifying funding, into the so that we can increase our community re-investment into the community. We’re developing and deploying creative ANYTHING’S POSSIBLE DARE TO BE DIFFERENT tech tactics technological solutions that provide greater to support support for our customers, employees and & grow organisation to succeed. 10 11 OUR IMPACT CAMPBELL“ PAGE IS THE 15,772 6,648 8,436 customers supported people placed into people living with disability
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