Scottish Government Stakeholder Survey 2008 Public Services and Government and Services Public SCOTTISH GOVERNMENT STAKEHOLDER SURVEY 2008 Sara Davidson, Steven Hope & Kate Sewel Ipsos MORI Scotland Scottish Government Social Research 2009 2 This report is available on the Scottish Government Social Research website only www.scotland.gov.uk/socialresearch. The views expressed in this report are those of the researcher and do not necessarily represent those of the Scottish Government or Scottish Ministers. © Crown Copyright 2009 Limited extracts from the text may be produced provided the source is acknowledged. For more extensive reproduction, please contact the Queens Printers of Scotland, Admail, ADM 4058, Edinburgh EH1 1NG. Email:
[email protected] Table of Contents 1 EXECUTIVE SUMMARY 4 2 INTRODUCTION 7 3 RESEARCH METHODOLOGY 10 4 PROFILE OF SURVEY SAMPLE 15 5 OVERALL SATISFACTION WITH THE SCOTTISH GOVERNMENT 20 6 WORKING WITH THE SCOTTISH GOVERNMENT 25 7 THE NEW APPROACH TO GOVERNMENT 43 8 SCOTLAND PERFORMS 55 9 LOOKING TO THE FUTURE 58 10 CONCLUSIONS 61 3 1 EXECUTIVE SUMMARY Stakeholder engagement 1.1 Stakeholders’ perceptions of the Scottish Government remain very positive overall and, indeed, have continued to improve since the time of the last survey. A total of 83% of respondents were satisfied with the dealings they have had with the Scottish Government over the previous year – an increase of seven percentage points on 2005. Further, almost three in five (57%) said they would speak highly of the organisation – and 27% indicated they would do so without being asked their opinion – substantially higher proportions than in the previous survey (39% said they would speak highly of the Government in 2005 and 13% said they would do so without being asked).