Advocacy Contact If you feel that you are struggling to get your South Gloucestershire Recovery Service point of view across, you may wish to consider North Team having someone to act as an advocate. The Elms, 26 Gloucester Road, Thornbury, Bristol, BS35 1DG You can find out more about this from Tel: 01454 271000

Care Forum South Team 0117 956 9331 Kingswood Civic Centre High street, Kingswood https://www.thecareforum.org/advocacy/ South Bristol, BS15 9TR Local Information Tel: 0117 378 4611/4621 9am - 5pm Gloucestershire (For medical emergencies dial 999) Your care co-ordinator is: Recovery Service PALS To make a comment, raise a concern or make a

complaint, please contact the Trust’s Patient Advice and Liaison Service (PALS) Tel: 01225 362 900 Other people involved in your care are: Freephone: 0800 073 1778 Information for service users and carers Email: [email protected]

Other languages and formats If you need this information in another language or format (such as large print, audio, Braille), please call the PALS number.

Lead: South Glos Recovery Team Manager Leaflet code: AWP 022E Last reviewed: March 2021 Next review due: March 2023 What is the recovery service? Together, we will regularly review your care Where possible, they will involve family, friends plan and what support you require. and carers in the care plan, making sure We provide care, treatment and support for everyone knows who to contact in an people who have been referred for further help Some people need higher levels of support at emergency. after assessment from the primary care liaison times or struggle with seeking help. We can provide more intensive help when needed. service (PCLS), South Gloucester Intensive Support for carers Service or Mental Health Liaison Service. What do we offer? Family members and friends involved in We will help you work out possible reasons for Your care co-ordinator or other members of supporting a person with mental health needs your difficulties and give support and the team can offer: are described as carers. If you are a carer, you treatment to promote your recovery. have the right to a carer’s assessment. This will  medication and information on medication help you identify: This will include looking at ways to stay well.  talking therapies  support and information you need When you are discharged, you will have a plan  help with your family relationships  information you need to support the to support this.  help thinking about work or training services user and aid their recovery.  help thinking about your general When do we work? physical health We can also give you: The recovery service operates from Monday to  help to recognise the early signs of distress Friday 9am-5pm. In exceptional circumstances, and to find ways of keeping you well  contact details of networks in your area we may be able to offer appointments outside  support for those involved in which offer support to carers of people of hours. supporting you with mental health needs.  information about other services that  leaflets about mental health care, such as How do we work? might help your recovery. the purposes and side effects of Our team will work closely with you, your GP medication or about psychological and, where possible, with relatives and friends Information for family therapies such as cognitive behavioural who are supporting you. therapy or family therapy. and friends You will have a care co-ordinator who will For most families, friends and carers, the care agree a care plan with you, so that everyone is co-ordinator will be the main point of contact clear about your treatment and how this will and will provide contact details. help towards your recovery.