DOCSLIB.ORG

My Net Fone Limited ACN 118 699 853

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
My Net Fone Limited ACN 118 699 853 My Net Fone Limited ACN 118 699 853 Notice of Extraordinary General Meeting and Explanatory Memorandum Date: 22 February 2012 Time: 10.30am (AEDT) Location: Level 2, 12-14 Waterloo Street, Surry Hills, NSW 2010 This is an important document and requires your attention This Notice of Extraordinary General Meeting and Explanatory Memorandum should be read in its entirety. If you are in doubt how to deal with it, please consult your financial or other professional adviser. My Net Fone Limited My Net Fone Limited ACN 118 699 853 29th December 2011 Dear Shareholder Please fi nd enclosed the following documents in relation to an extraordinary general meeting of shareholders (Shareholders) of My Net Fone Limited (Company) to be held at the Company offi ce, Level 2, 10-14 Waterloo Street, Surry Hills, NSW 2010 at 10.30am (AEDT) on 22 February 2012 (Meeting): (a) Notice of Meeting (together with an Explanatory Memorandum); and (b) Proxy Form (together with proxy instructions). The Meeting is being convened for the purpose of seeking shareholder approval of a resolution which, if ap- proved, will permit the Company to proceed with its acquisition of the Symbio group of companies (Proposed Acquisition), which consists of Symbio Wholesale Pty Limited ACN 136 972 355, Symbio Wholesale (Singapore) Pte Ltd BRN 200913528D and Symbio Networks Pty Limited ACN 102 756 123 (together Symbio). The My Net Fone group of companies consists of the Company, My Net Fone Australia Pty Limited ACN 109 671 285 and MNF Leasing Pty Limited ACN 136 966 955 (together MNF). MNF is a provider of VoIP and broadband Internet services to residential and enterprise customers in Australia. Symbio provides wholesale VoIP and other IP based communications to MNF as well as to other providers and carriers in Australia and overseas. It oper- ates an extensive VoIP network infrastructure and platforms and has developed a vast amount of intellectual property. If approved, the acquisition of Symbio will increase the scale of MNF. The transaction is structured so that, follow- ing an initial cash payment on completion of the Proposed Acquisition, the Company pays for Symbio’s growth only when (and if) it eventuates in 2012 and 2013. The details of the proposed resolutions are set out in the Explanatory Memorandum that accompanies and forms part of the Notice of Meeting. The independent Directors recommend the Proposed Acquisition be approved and seek your support for the resolutions. If you are not able to attend the Meeting in person, you are urged to complete and lodge the enclosed Proxy Form. Yours sincerely Terry Cuthbertson Chairman My Net Fone Limited 1 My Net Fone Limited ACN 118 699 853 SPECIAL BUSINESS Resolution: Acquisition of Symbio Group of Companies To consider and, if thought fit, pass the following ordinary resolution: “That, for the purposes of Listing Rule 10.1, section 208 of the Corporations Act and for all other purposes, ap- proval is given for the Company to acquire Symbio substantially on the terms and conditions set out in the Explanatory Memorandum.” Voting Exclusion: Under Listing Rule 14.11, the Company will disregard any votes cast on the Resolution by: • Mr Andy Fung and any of his associates; • Mr Rene Sugo and any of his associates; and • any other person who might obtain a benefit, except a benefit solely in the capacity of a Shareholder, if the Resolution is passed, and any associate of that person or those persons. However, the Company need not disregard a vote if: • it is cast by a person as proxy for a person who is entitled to vote, in accordance with the directions on the proxy form; or • it is cast by the person chairing the Meeting as proxy for a person who is entitled to vote, in accordance with a direction on the proxy form as the proxy decides. Members should refer to the Explanatory Memorandum, which accompanies and forms part of this Notice of Meeting for information regarding the Resolution. PROXY NOTES • A member entitled to attend and vote at the Meeting has a right to appoint a proxy. • The proxy need not be a member of the Company. • A member who is entitled to cast two or more votes may appoint up to two proxies and, in the case of such an appointment, may specify the proportion or number of votes each proxy is appointed to exercise. • If a member appoints two proxies and the appointment does not specify the proportion or number of the member’s votes which each proxy may exercise, each proxy may exercise half of the votes. • The proxy form included in this Notice of Meeting must be signed by the member or the member’s attorney. Proxies given by corporations must be signed in accordance with the provisions of section 127 of the Cor- porations Act or by an attorney. • To be valid, the form appointing the proxy and the power of attorney or other authority (if any) under which it is signed (or a certified copy of it) must be lodged with the Share Registry –Link Market Pty Limited at Locked Bag A14, Sydney South, NSW, 1235 using the reply paid envelope supplied or by facsimile to +61 2 9287 0309 as soon as possible and in any event not later than 48 hours prior to the time appointed for the Meeting. • A proxy may decide whether to vote on any resolution, except where the proxy is required by law or the Company’s constitution to vote, or abstain from voting, in their capacity as proxy. If a proxy is directed how to vote on an item of business, the proxy may vote on that item only in accordance with that direction. If a proxy is not directed how to vote on an item of business, the proxy may vote as he or she thinks fit. • If a Shareholder appoints the chairperson of the Meeting as the shareholder’s proxy and does not specify how the chairperson is to vote on an item of business, the chairperson will vote, as proxy for that shareholder, in favour of that item on a poll. MyYour proxy appointment Net form is enclosed. Fone Limited 2 My Net Fone Limited ACN 118 699 853 DETERMINATION OF VOTING ENTITLEMENTS In accordance with regulation 7.11.37 of the Corporations Regulations 2001 (Cth), for the purpose of the Meet- ing, only persons holding Shares at 7.00pm on 20 February 2012 will be treated as Shareholders. This means that only those persons who are the registered holders of Shares at that time will be entitled to attend and vote at the Meeting. REQUIRED VOTING MAJORITY The Resolution is proposed as an ordinary resolution. Accordingly, the passage of the Resolution requires ap- proval by a simple majority of the votes cast by members present (whether in person or by proxy) and voting at the Meeting. Dated: 29th December 2011 By Order of the Board Catherine Ly Chief Financial Offi cer/ Company Secretary My Net Fone Limited 3 My Net Fone Limited ACN 118 699 853 EXPLANATORY MEMORANDUM 1. PURPOSE OF INFORMATION The purpose of this Explanatory Memorandum (which is included in and forms part of the Notice of Meeting) is to provide Shareholders with an explanation of the business and the resolution to be considered at the Meeting which is to be held on 22 February 2012 at 10.30 am at the Company’s office, Level 2, 10-14 Wa- terloo Street, Surry Hills, NSW 2010. The information in the Explanatory Memorandum will also assist members to determine how they wish to vote on the Resolution. Capitalised terms in this Explanatory Memorandum are defined in the Glossary. Acquisition of Symbio group of companies To consider and, if thought fit, pass the following resolution as an ordinary resolution: “That, for the purposes of Listing Rule 10.1, section 208 of the Corporations Act and for all other purposes, ap- proval is given for the Company to acquire Symbio substantially on the terms and conditions set out in the Explanatory Memorandum.” The Independent Directors unanimously recommend that Shareholders vote in favour of the Resolution to ac- quire Symbio on the terms and conditions set out in the Explanatory Memorandum. 2. OVERVIEW OF SYMBIO ACQUISITION MNF provides internet based communications services including VoIP and broadband data services to residen- tial, corporate and government clients. Symbio provides wholesale VoIP services using its own IP network infrastructure and platforms. Symbio is a key service provider to the Company, which relies upon Symbio’s network to deliver its services. On 30 August 2011, the Board announced that it had entered into a heads of agreement to acquire Symbio from: • Mr Andy Fung; • Mr Rene Sugo; • Amber (Asia) Pty Limited ACN 105 295 092 (Amber), which is controlled by Andy Fung; • Avondale Innovations Pty Limited ACN 109 861 592 (Avondale), which is controlled by Rene Sugo, (together the Vendors). It is intended that if the Proposed Acquisition proceeds the effective date of the Proposed Acquisition will be 1 July 2011 (Effective Date). What are the details of the Proposed Acquisition? The purchase price for Symbio is based on five times the combined NPAT of MNF and Symbio over a two year period from the Effective Date of the Proposed Acquisition. The Company will pay for Symbio in three stages as follows: My Net Fone Limited 4 My Net Fone Limited ACN 118 699 853 • an initial cash amount of $1.3 million, payable on completion of the sale agreement (Initial Payment). $800,000 of the Initial Payment will be paid to Andy Fung/Amber and $500,000 of the Initial Payment will be paid to Rene Sugo/Avondale.
Load more

Recommended publications
  • For Personal Use Only Use Personal for Local Isps Such As Iinet, Gotalk, Internode, Transact and Bigair
    FIRST OPPORTUNITY FUND LIMITED ABN 96 084 115 499 12 April 2010 Agreement to purchase Vocus Group Limited and associated capital raising • First Opportunity Fund Limited ( FOF ) has today entered into a conditional agreement, subject to shareholder approval, to purchase all of the ordinary shares of Vocus Group Limited ( Vocus ). • The purchase price to be paid for the Vocus business is $20,000,000, which is to be satisfied partly by a cash payment of $6,523,504 to the Vocus shareholders and partly by the issue of 26,952,991 fully paid ordinary shares in FOF to the Vocus shareholders (or their nominees) at an issue price of $0.50 per share. • FOF will seek to raise up to $6,000,000 through a combination of share placements and a public offer under a Prospectus to partially fund the acquisition of the shares in Vocus. • Simultaneously with the acquisition of Vocus, FOF will dispose of its residual wine related assets and distribute the net proceeds. • FOF will distribute to current shareholders by way of reduction of capital approximately $1.3 million to $1.5 million in cash so as to leave FOF with $5.0 million in cash before transaction expenses, before the acquisition of Vocus and before any exercise of the current options. In the event the current options are exercised, FOF will be left with $6.0 million in cash. The reduction of capital is being implemented to ensure that immediately prior to the issue of new shares under the new capital raisings, the value of FOF shares will equal $0.50 per share, being the same as the deemed issue price of FOF shares to the Vocus shareholders.
    [Show full text]
  • Letter from the Chairman of Bigair 7 Letter from the Chairman of Superloop 9
    The Australian St ock Ex change Limit ed Level 4, 20 Bridge Stre et SYDNEY NSW 2000 Attention: C ompany Announc ement Ofc er 28 Oct ober 2016 First Court Hearing and Scheme Booklet BigAir Group Limited (ASX:BGL) (“BigAir” or “Company”) is pleased to advise that the Federal Court of Australia (“Court”) has approved orders to convene meetings of the Company’s shareholders to consider and vote on the Scheme of Arrangement (“Scheme”) under which Superloop Limited will acquire all BigAir shares which it does not already own. A full copy of the Scheme Booklet is attached, as approved by the Court for dispatch to shareholders. The Scheme Booklet includes an Independent Expert Report prepared by Lonergan Edwards & Associates Limited. The Independent Expert has opined that the Scheme is fair and reasonable and in the best interests of BigAir shareholders, in the absence of a superior proposal. Indicative timetable The timetable steps for completion of the Scheme are: Scheme Meeting 11.00am on Wednesday, 7 December 2016 Second Court Date for approval of the Scheme Friday, 9 December 2016 Effective Date Friday, 9 December 2016 Court order lodged with ASIC BigAir Shares suspended from trading on ASX New Superloop shares commence trading on ASX on a deferred Monday, 12 December 2016 settlement basis Record Date for determining entitlement to the Scheme Wednesday, 14 December 2016 Consideration Implementation Date Wednesday, 21 December 2016 Payment of cash consideration and issue of New Superloop Shares Trading of New Superloop Shares commence on ASX on a normal By Thursday, 22 December 2016 settlement basis This timetable is indicative only and, among other things, is subject to the satisfaction of or, where applicable, waiver of the conditions precedent to the Scheme, and to all necessary shareholder and Court approvals.
    [Show full text]
  • Budget Estimates 2012-2013
    Senate Standing Committee on Environment and Communications Answers to Senate Estimates Questions on Notice Budget Estimates Hearings May 2012 Broadband, Communications and the Digital Economy Portfolio Department of Broadband, Communications and the Digital Economy Question No: 226 Program No. 1.1 Hansard Ref: Page 70 (24/05/2012) Topic: NBN advertising campaign Senator Birmingham asked: Senator BIRMINGHAM: So, the $20 million campaign that the government has run ‘to improve public understanding, address misconceptions and provide updated information about the National Broadband Network’. When was a decision made to embark on this $20 million campaign? Mr Quinlivan: I would have to take on notice the precise date, but it was somewhere in March, I think. Answer: The decision was made on the campaign proposal in February 2012. Senate Standing Committee on Environment and Communications Answers to Senate Estimates Questions on Notice Budget Estimates Hearings May 2012 Broadband, Communications and the Digital Economy Portfolio Department of Broadband, Communications and the Digital Economy Question No: 227 Program No. 1.1 Hansard Ref: Page 72 (24/05/2012) Topic: NBN advertising campaign Senator Birmingham asked: Senator BIRMINGHAM: Can you table the market research? Senator Conroy: At this point in time I am not in a position to comply. Senator BIRMINGHAM: Mr Harris appears to be flicking through it at present. Senator Conroy: I will take it on notice and see what information we can provide to you. Answer: A summary of campaign market research will be uploaded to the Department’s website following the completion of the campaign, in accordance with the Australian Government’s Guidelines on Information and Advertising by Australian Government Departments and Agencies.
    [Show full text]
  • Annual Report 2005 5
    Telecommunications Industry Ombudsman Telecommunications Industry Ombudsman 2005 Annual Report Providing free, independent, just, informal and speedy Annual Report resolution of complaints 2005 Telecommunications Industry Ombudsman Limited ACN 057 634 787 Telephone 03 8600 8700 Facsimile 03 8600 8797 Freecall TH 1800 062 058 Freefax TH 1800 630 614 TTY 1800 675 692 Translator & Interpreter Service 131 450 Website www.tio.com.au Postal Address PO Box 276 Collins Street West Melbourne Victoria 8007 Australia Street Address Level 15, 114 William Street Melbourne Victoria 3000 Australia PROVIDING FREE, INDEPENDENT, JUST, INFORMAL AND SPEEDY RESOLUTION OF COMPLAINTS ABOUT TELECOMMUNICATIONS SERVICES. Established in 1993, the Telecommunications Industry Ombudsman Limited (TIO) is a free and independent dispute resolution service for residential and small business consumers who have been unable to resolve a complaint with their telephone or internet service provider. The TIO is wholly funded by telephone and internet service providers, who are required by law to be How to make a complaint part of, and pay for, the TIO Scheme. Before lodging a complaint with the TIO you should: • try to solve the problem with your telephone company The TIO’s Annual Report includes a comprehensive or Internet service provider review of complaint statistics for the 2004/05 • try to get the name of the person you spoke to at financial year. These statistics are published for the company • gather any papers relevant to the complaint, such as the information of consumers, and to help service contracts, bills or copies of correspondence (please do not providers identify areas where they can improve send original documents to the TIO).
    [Show full text]
  • Superloop FY18 Financial Reportopens in New Window
    Superloop Limited ABN 96 169 263 094 Appendix 4E Preliminary Final Report Results for announcement to the market For the year 1 July 2017 to 30 June 2018 (previous corresponding period to 30 June 2017) SUMMARY OF FINANCIAL INFORMATION 30 June 2018 30 June 2017 Change Change $ $ $ % Revenue from ordinary activities $125,171,014 $59,805,182 +$65,365,832 +109.3% Profit / (loss) from ordinary activities after income tax for the year attributable to $7,123,028 ($1,239,792) +$8,362,820 n/a members Profit / (loss) after income tax attributable $7,123,028 ($1,239,792) +$8,362,820 n/a to members Explanation of profit/(loss) from ordinary activities after tax The Group achieved its first positive full year Net Profit after Tax, with a $7.1 million after-tax profit generated in FY18 (compared to a loss of $1.2 million in FY17). During the year, the Group recognised tax credits for temporary timing differences associated with acquisitions which had not been previously recognised. Net profit before tax was positive $4.2 million (compared to a loss of $5.7 million in FY17). Also included in the result was non-cash amortisation for acquired customer relationships and brand names of $5.5 million and non-cash share-based payments of $0.4 million. Revenue and earnings in FY18 include contributions from NuSkope (acquired in October 2017) and GX2 Technology (acquired in November 2017). Revenue and earnings for FY18 also reflect the full year contribution from BigAir Group acquired in the previous corresponding period in December 2016 and SubPartners acquired in April 2017.
    [Show full text]
  • 1. the Proposed Transaction
    EFTEL LIMITED ACN 073 238 178 NOTICE OF GENERAL MEETING, EXPLANATORY STATEMENT AND INDEPENDENT EXPERT’S REPORT TIME : 10.00am (WST) DATE : 29 June 2011 PLACE : Citigate Hotel 707 Wellington St PERTH WESTERN AUSTRALIA This Notice of Meeti ng , Explanatory Statement and Independent Expert’s Report should be read in its entirety. If Shareholders are in doubt as to how they should vote, they should seek advice from their professional advisors prior to voting. For personal use only Should you wish to discuss the matters in this Notice of Meeting, Explanatory Statement or Independent Expert’s Report please do not hesitate to contact the Company Secretary, Mr John Raftis on (+61 8) 9420 9999. 26 May 2011 Dear Fellow Shareholder Re: Major Transaction On 8 April, your company Eftel Limited ( ASX: EFT ) announced an in principle agreement to purchase ClubTelco Pty Ltd, a national ISP with offices in Queensland, Victoria and the Philippines. A formal transaction agreement was entered into on 18 April 2011. ClubTelco is a very similar business to Eftel. It delivers around 60,000 services, including ADSL, fixed line telephony, VoIP, mobile broadband and mobile telephony, and generates approximately $28M annual turnover. ClubTelco was formed by the founders and directors of Dodo, Australia’s largest privately held telecommunications company, who have been an Eftel partner since 2008. The transaction, which is subject to Eftel shareholder approval, will see your company double in size to 120,000 active services and in excess of $55M annual turnover. The combined entity will employ more than 300 people located across offices in Manila, Kuala Lumpur, Melbourne, the Gold Coast and Perth.
    [Show full text]
  • 2019 ANNUAL REPORT SUPERLOOP LIMITED | ABN 96 169 263 094 Superloop.Com 2019 ANNUAL REPORT _____
    2019 ANNUAL REPORT SUPERLOOP LIMITED | ABN 96 169 263 094 superloop.com 2019 ANNUAL REPORT _____ Table of Contents Chairman & CEO Report 4 FY19 Business Overview 10 Directors’ Report 13 Remuneration Report 26 Auditor’s Independence Declaration 38 Financial Report 39 Notes to the Consolidated Financial Report 44 Directors’ Declaration 81 Independent Auditor’s Report 82 ASX Additional Information 87 2 SUPERLOOP LIMITED AND CONTROLLED ENTITIES ANNUAL REPORT FY19 3 Chairman & CEO Report On behalf of the Board of Directors of Superloop Limited, it is our FY20 Operational Highlights pleasure to present the Annual Report for the 12 months ended 30 June 2019 (FY19). Superloop was founded to change the way that Asia Pacific connects, identifying in 2014 that legacy incumbent networks around the region were designed before the advent of the cloud, therefore creating an opportunity for a brand new purpose- built network and organisation to meet the growing demand Completed Asia Pacific On-Net Buildings Award-winning network for high capacity, low latency, connectivity across the region. core network loop Best Telco Innovation 392 Best Fixed Wireless Provider This was your Company’s fourth full financial year since listing, INDIGO & AU backbone +26% YoY Best Virtual Network Operator and arguably its most momentous and eventful year so far. 2019 saw the completion of the two final pieces of our pan-Asia Pacific core network ‘loop’. This was also a year of significant corporate activity including a capital raise, a debt facility extension, due diligence from a non-binding indicative offer, as well as restructuring and refocusing the company on our core assets.
    [Show full text]
  • Sophisticated Broadband Services
    Final Report for the Department of Trade and Industry (DTI) Sophisticated broadband services 28 November 2005 Our ref.: 307-445 Analysys Consulting Limited St Giles Court, 24 Castle Street Cambridge, CB3 0AJ, UK Tel: +44 (0)1223 460600 Fax: +44 (0)1223 460866 [email protected] www.analysys.com Sophisticated broadband services Final Report for the Department of Trade and Industry (DTI) Contents 0 Executive summary i 0.1 Fixed coverage i 0.2 Mobile coverage iii 0.3 Initial coverage conclusions v 0.4 Initial usage conclusions vi 1 Introduction 1 2 Coverage of sophisticated broadband services – methodology 3 2.1 Technical limitations of DSL technologies 4 2.2 Distribution of line lengths 5 2.3 UK-specific analysis 7 3 Coverage of sophisticated broadband services – results 8 3.1 Interpretation of the results 9 3.2 United Kingdom 10 3.3 Australia 15 3.4 Canada 17 3.5 France 19 3.6 Germany 22 3.7 Ireland 24 3.8 Italy 26 3.9 Japan 29 3.10 South Korea 30 3.11 Sweden 32 3.12 US 34 Sophisticated broadband services 4 Usage of sophisticated broadband services – results 37 4.1 Methodology for business indicators 38 4.2 Methodology for residential indicators 40 4.3 Results for business indicators 42 4.4 Results for residential indicators 50 4.5 Trends analysis articles 57 0 Executive summary This document is the second report of the study commissioned to Analysys by the Department of Trade and Industry (DTI) to examine the market for sophisticated broadband services across the G7,1 Australia, Ireland, South Korea and Sweden.
    [Show full text]
  • ASX200 Telecommunications -6% Performance S&P/ASX200 Information Technology 20%
    IT and Telecommunications Sector Profile Jun-10 Mkt Cap $62b No. of companies 138 12 month index S&P/ASX200 Telecommunications -6% performance S&P/ASX200 Information Technology 20% Overview Top 100 stocks^ The listed Telecommunications and Information Technology sector consists of a small number ASX Code Company Name Market Cap Brief Description of large corporates and numerous small to medium sized businesses. The sector heavyweight, TLS Telstra $40,440 m Telecommunications Carrier CPU Computershare $5,896 m Share Registries Telstra, has become the most widely held stock by Australian investors since the privatisation of TEL Telecom Of New Zealand $2,939 m Telecommunications Carrier the national carrier. New Zealand's and Singapore's national carriers are also listed on the ASX. TPM TPG Telecom $1,472 m ISP Operating Under TPG, Soul Brands Large cap technology companies include service providers to the financial sector in HTA Hutchison Telecommunications (Aus) $1,222 m Operator of 3G Network Under "3" Brand Computershare and Iress Market Technology. SMEs make up the majority of the sector and SGT Singapore Telecommunications $1,199 m Telecommunications Carrier CRZ carsales.com $1,107 m Online Automotive Advertising consist of telecommunications distributors and resellers, IT consultancies and software IRE Iress Market Technology $1,095 m Trading Technology & Market Information developers and vendors. SLX Silex Systems $686 m Laser Isotope Separation Technology CSV CSG $445 m Application, Printing, Document Management S&P/ASX200 vs S&P/ASX200
    [Show full text]
  • Federal Court of Australia
    FEDERAL COURT OF AUSTRALIA Television Broadcasts Limited v Telstra Corporation Limited [2018] FCA 1434 File number: NSD 2069 of 2017 Judge: NICHOLAS J Date of judgment: 20 September 2018 Catchwords: COPYRIGHT – application for “site blocking” orders under s 115A of the Copyright Act 1968 (Cth) – online locations from which files used to facilitate operation of online streaming of pre-recorded and live television content previously broadcast on free-to-air channels in Hong Kong – where broadcasts per se not the subject of copyright – where most of content the subject of such broadcasts comprises pre-recorded feature films, television series and segments in which copyright subsists as cinematograph films – whether requirements of s 115A satisfied – whether orders should be made Legislation: Copyright Act 1968 (Cth) s 10, 86, 115A Copyright Amendment (Online Infringement) Act 2015 (Cth) Cases cited: Roadshow Films Pty Ltd v Telstra Corporation Ltd (2016) 248 FCR 178 Roadshow Films Pty Ltd v Telstra Corp Ltd (2018) 132 IPR 1 Universal Music Australia Pty Limited v TPG Internet Pty Ltd (2017) 348 ALR 493 Date of hearing: 13 April and 2 May 2018 Registry: New South Wales Division: General Division National Practice Area: Intellectual Property Sub-area: Copyright and Industrial Designs Category: Catchwords Number of paragraphs: 53 Counsel for the Applicants: Mr J Cooke Solicitor for the Applicants: Baker & McKenzie Counsel for the First to Third The First to Third Respondents filed submitting Respondents appearances Counsel for the Fourth to
    [Show full text]
  • 2012 Annual Report
    Telecommunications Industry Ombudsman TELECOMMUNICATIONS INDUSTRY OMBUDSMAN 2012 ANNUAL REPORT PREPARING FOR THE FUTURE CONTENTS ABOUT US 1 COMPLAINT STATISTICS 16 ENGAGEMENT 32 About the TIO 1 Dashboard 16 Awareness of TIO services 32 Ombudsman’s message 2 New Complaints by quarter 16 Resilient Consumers 32 New Complaints v. concilations TIO Talks 32 Board Chairman’s message 3 and investigations 16 First online annual report 32 Council Chairman’s message 4 New complaints by consumer type 16 Accessibility 32 New complaints by service type 17 A new website 32 Board and Council in 2011-12 5 Conciliations and Investigations Community engagement 33 Board members in 2011-12 5 by service type 17 Council members in 2011-12 8 Top 7 issues in new complaints 17 Industry engagement 34 Trends overview 18 Account management model 34 Ombudsman roadshow 34 PERFORMANCE 11 Complaints about the “big three” service providers 18 MNews 34 Conciliation 11 Complaints about mobile phone Our membership 34 services 18 Live transfers 11 Government and regulation 34 Small business complaints 19 Conciliation snapshot 11 Highlights 34 Increase in enquiries 19 List of submissions 35 Timeliness 12 Geographical trends 20 Consumer satisfaction Australia wide 20 ORGANISATION 36 with TIO services 12 Victoria 21 Feedback about the TIO 12 South Australia 21 Staff overview 36 Amendments to the Australian Capital Territory 22 New teams 36 TIO Constitution 13 New South Wales 22 TIO organisational structure 36 Queensland 23 Wellness program 36 Monetary limits 13 Western Australia
    [Show full text]
  • Part Document Only
    Telstra Corporation’s response to the ACCC’s mobile roaming declaration inquiry – Discussion Paper TELSTRA CORPORATION LIMITED Response to the ACCC’s Discussion Paper on the declaration of a wholesale domestic mobile roaming service 2 December 2016 [CIC begins] = information not to be released without a confidentiality undertaking [CIC begins] = information not to be released even with a confidentiality undertaking TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | PAGE 1 Telstra Corporation’s response to the ACCC’s mobile roaming declaration inquiry – Discussion Paper CONTENTS EXECUTIVE SUMMARY 4 01 COMPETITION IS DELIVERING WORLD-LEADING OUTCOMES FOR CUSTOMERS 8 1.1. Competition continues to improve extensive mobile coverage 9 1.2. Competition is delivering greater choice and improved services to customers 16 1.3. Mobile competition is delivering long term benefits to the economy 22 1.4. The impact on regional and rural Australia 23 1.5. The Australian mobile market is delivering world-leading outcomes 27 02 POSITIVE CUSTOMER OUTCOMES ARE DRIVEN BY COMPETITIVE MARKET DYNAMICS AND EXISTING REGULATORY AND POLICY SETTINGS 30 2.1. Network coverage and price drive customers’ purchasing decisions 30 2.2. Customers have a high willingness to pay for quality network coverage 33 2.3. The willingness to pay for quality network coverage drives better outcomes for customers 34 2.4. Existing regulatory and policy settings also support the race for better quality coverage 40 03 DECLARATION OF ROAMING WILL UNDERMINE THE OUTCOMES ACHIEVED THROUGH INFRASTRUCTURE-BASED COMPETITION 49 3.1. Declaration of roaming will reduce investment in regional and rural areas 50 3.2.
    [Show full text]