Consumers’ Telecommunications Network Consumer Research: Expectations and Experiences with Voice over Internet Protocol (VoIP) March 2006 Enquiries: (02) 9572 6007
[email protected] Unit 2, 524-532 Parramatta Road Petersham, NSW 2049 Acknowledgements The Consumers’ Telecommunications Network’s representation of residential and other consumers’ interests in relation to telecommunications issues is supported by the Commonwealth through the ‘Grants to fund Telecommunications Consumer Representations’ program of the Department of Communications, Information Technology and the Arts. Ryan Sengara, CTN’s Project Officer, was primary author and researcher, and was assisted by Teresa Corbin, CTN’s Executive Director, Sarah Wilson, CTN’s Policy Officer, and Annie McCall, CTN’s Information Officer. CTN would like to acknowledge the contributions made by its Council members: Robin Wilkinson (Tasmanians with Disabilities), Lola Mashado (Australian Financial Counselling & Credit Reform Association), Jack Crosby, Myra Pincott (Country Womens’ Association Australia), Nicholas Agocs (Ethnic Communities Council of WA), Nan Bosler (Australian Seniors Computer Clubs Association), Len Bytheway, Stephen Gleeson (Community Information Strategies Australia Inc.), Ross Kelso (Internet Society of Australia), Maureen Le Blanc (Australian Council of Social Services), and Darrell McCarthy (Better Hearing Australia). CTN would also like to acknowledge the time volunteered by CTN members and other VoIP users who helped to develop and complete the survey. - 2 - Consumers’