Cities

Coalition for 2019 Cities Coalition for Digital Rights 2 Cities CoalitionforDigitalRightsissupported International License. the CreativeCommons Attribution-ShareAlike4.0 © CoalitionforDigitalRights2019,published under citiesfordigitalrights.org/endorse-your-city To endorseyourcity: [email protected] For moreinformation,contactusat: citiesfordigitalrights.org/ Visit ourwebsiteat

by: 2019 Amsterdam Light Festival by Alphons Nieuwenhuis © Cities Coalition for Digital Rights City Square byGabrielSantiago 2019 5 15 16 17 18 19 13 14 07 08 10 21 24 26 City examples Content Declaration Rights Principles Cities for Digital Amsterdam - Tada Manifest benefit London - Open data for public Helsinki - Data ethics principles Milan - Digital inclusion Barcelona - Ethical Digital Standards New York - Library Week Bratislava - Proactive services Map of cities who have joined Map of cities who so far Cities that joined the Coalition Why join? Why do? What can you Cities Coalition for Digital Rights 2019 7 stakeholders over the past ten years, we are committed to the following five evolving principles. As a coalition, with the support of EUROCITIES, United Cities and Local Governments (UCLG) and the United Nations Human Settlements Program (UN-Habitat), we will share best practices, learn from each other’s challenges and successes, and coordinate common initiatives and actions. Inspired by the Rights and Principles Coalition (IRPC), the work of 300 international trustworthy and secure digital trustworthy and that services and infrastructures We support our communities. human rights strongly believe that principles such as privacy, freedom of expression, and democracy must be incorporated by design into digital platforms starting with locally-controlled digital infrastructures and services. technological opportunities technological opportunities lives of our that improve the to providing constituents, and Declaration of of Declaration Cities Coalition Coalition Cities for Digital Rights Digital for impediments to harnessing As cities, the closest democratic institutions to the people, we are committed to eliminating democratic processes and public opinion being undermined. unaccountable decisions; social media being used as a tool of harassment and hate speech; and sold without consent; ‘black box’ algorithms being used to make personal information, including our personal information, including our movements and communications, monitored, being shared and misinformation and concentration misinformation and concentration of power around the world: freedom of expression being censored; inseparable from our daily lives. Yet, every day, there are new cases of digital rights abuse, misuse and The internet has become The internet has Coalition for Digital Rights, to protect to Rights, Digital for Coalition rights on the and uphold human and global level. internet at the local We, the undersigned cities, formally We, the undersigned form the Cities come together to Cities Coalition for Digital Rights 8 Principles Cities for Digital Rights equal terms,aswell and digitalserviceson and accessibleinternet access toaffordable Everyone shouldhave literacy and digital to theinternet, equal access Universal and 01. . and overcomethe make useofthisaccess as thedigitalskillsto

what purposes. who usesitandfor happens totheirdata, the righttoknowwhat their data,including and sovereigntyover dignity andanonymity, confidentiality, security, places, toensuredigital physical andvirtual data protectioninboth information through over theirpersonal privacy andcontrol Everyone shouldhave security protection and Privacy, data 02. 2019 9

services and agenda, through open and ethical digital service standards and data to ensure that they live up to this promise. 05. Open and digital ethical service standards Everyone should be able to use the technologies of their choice, and expect the same level of interoperability, inclusion and opportunity in their digital services. Cities should define their own technological infrastructures,

and transparent opportunities to shape the technologies designed for them, including managing our digital infrastructures and data as a common good. Democracy, Democracy, and diversity inclusion Everyone should be represented on the internet, and collectively engage with the city through open, participatory 04. Participatory

or discriminatory systems. their lives, and the their lives, and and to question ability unfair, biased change algorithmic and intelligence artificial systems that impact and accurate information about the technological, have access to understandable algorithms Everyone should of data, data, of and content and non- discrimination Transparency, Transparency, accountability, 03. Cities Coalition for Digital Rights 10 • • • • following objectives: to signthedeclarationwith This coalitionaimstorallyupcities Objectives Why join? and infrastructuresthatsupport To providesecuredigitalservices lives ofcityinhabitants; opportunities thatimprovethe harnessing technological To eliminatebarriersto support communities. services and infrastructuresthat rights andtheprovisionof digital To jointlyadvocatefordigital services. platforms, infrastructuresand into locallycontrolleddigital and democracybydesign security, freedomofexpression, principles suchasprivacy, incorporating humanrights particularly inCityservicesby rights inadigitalenvironment, To increaserespectforhuman communities; and • • • • • Planned activities [email protected] case-studies, practices,questions: Mailing listforsharingpolicies, Demonstration projectsonefforts promote andensure digitalrights on localgovernmenteffortsto Compendium ofCasestudies the internet activity ontheinternationaldayof Each signatorycitytohostan rights Habitat partnerstoensuredigital awareness andcapacity ofUN- events leadingtoenhanced Seminars, Workshops and training days Campaign for100citiesin principles inthe signatorycities to ensuretheabove-mentioned

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infrastructures and data as a common good. opportunities to shape the technologies designed for them, including managing our digital internet, and collectively engage with the city through open, participatory and transparent biased or discriminatory systems. biased or discriminatory systems. Improved representation on the artificial intelligence systems that artificial intelligence systems that impact their lives, and the ability to question and change unfair, physical and virtual places. Increased understanding of the technological, algorithmic and Improved privacy and control over personal information through data protection in both as the digital skills to make use of this access and overcome the digital divide. and accessible internet and digital and accessible internet terms, as well services on equal ethical digital service standards at ethical digital service level. the city and global to affordable Improved access Improved policies, laws, plans and Improved policies, open and strategies for better • • • • • Expected outcomes Expected Cities Coalition for Digital Rights 2019 13 UNIVERSAL AND EQUAL ACCESS TO THE INTERNET, THE INTERNET, TO AND EQUAL ACCESS UNIVERSAL LITERACY AND DIGITAL

NYC Public Library by Soomness aimed at teaching residents better data privacy and security residents better data privacy and aimed at teaching marked the formal practices. Library Privacy Week 2018 & Security, a project that launch of NYC Digital Safety: Privacy on public libraries for their ensures that NYC residents can rely security while promoting questions about internet privacy and civic engagement and participation. Library Privacy Week Privacy Library City York New Privacy Week , New York held its first Library In 2018, the City of workshops series of more than 30 free public which included a PRINCIPLE 01 PRINCIPLE City Examples City Cities Coalition for Digital Rights 14 Sustainable DevelopmentGoals. a moderncityadheringtotheprinciplesstatedinUN cooperate withbusiness,academicandthirdsectortodevelop towards proactiveservicesforcitizensandstakeholders,closely the future,administrationofMayorwantstoleapfrog liveable, modern,accessibleandinnovativecity.Lookinginto The newMayorofBratislavahasaplantocreatetransparent, Bratislava Proactive services PRINCIPLE 01 Bratislava byAnetaPawlik

AND UNIVERSAL ANDEQUALACCESS TO THEINTERNET, 2019 15 PRIVACY, DATA PROTECTION AND SECURITY PROTECTION DATA PRIVACY,

Tada by Hans Kleijn be implemented. The manifesto highlights concepts such as The manifesto highlights concepts be implemented. and ethical data use. inclusion, transparency tada.city/en/home-en/ Tada Manifesto Tada Amsterdam - manifesto “Tada, clarity about data” The participatory - will businesses, academia and residents created with local PRINCIPLE 02 02 PRINCIPLE Cities Coalition for Digital Rights 16 live datamadepubliclyavailablebyTransportforLondon. Londoners whotravelregularlyuseappsmadepossiblefrom quality, housingandinequality,todaynearlyhalfofall complex urbanchallengesfacedbyLondoners:likepoorair London’s agenciesandinstitutionstosolvesomeofthemost public benefit,withtheLondonDatastoreempowering London isarecognisedleaderinmobilisingopendatafor London Open data for publicbenefit PRINCIPLE 03 London byJohanMouchet

CONTENT ANDALGORITHMS AND NON-DISCRIMINATION OFDATA, TRANSPARENCY, ACCOUNTABILITY,

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AND NON-DISCRIMINATION OF DATA, DATA, OF AND NON-DISCRIMINATION ALGORITHMS AND CONTENT TRANSPARENCY, ACCOUNTABILITY, ACCOUNTABILITY, TRANSPARENCY,

Helsinki by Tapio Haaja accessing the services offered by the city. accessing the services utilizing public data. Therefore, it is fundamental to engage Therefore, it is fundamental to utilizing public data. and ensure transparency, accountability, in data ethics and Helsinki of data, content and algorithms. non-discrimination for the of formulating data ethics principles is in the process while citizens, their data and privacy city in order to safeguard Data ethics principles ethics Data Helsinki up and be world’s leading city in opening Helsinki plans to PRINCIPLE 03 PRINCIPLE Cities Coalition for Digital Rights 18 PRINCIPLE 04 by theMunicipality. and allowingthemtoaccessusepublice-services offered about differentopportunitiesprovidedbydigitaltechnologies knowledge anddigitalskillstoeveryone,makingcitizensaware Another goaloftheMilanMunicipalityistospreaddigital ensured bythelocalCybersecurityunit. identity system(SPID)orthestrongauthentication is protectedandguaranteedthroughthenationalelectronic the Municipalitywebportal.Theaccesstopersonalfolder of accesstofindalltheirinformationanddata,directlyfrom citizens arestored.Inthisway,canreachasinglepoint and securedigitalrepositorywherepersonaldocumentsforall citizens intheiruserexperiencewithMunicipality.Itisaprivate In Milan,theDigitalCitizenFolderwasdevelopedtohelp Milan Digital inclusion Milan byThootsY

AND INCLUSION PARTICIPATORY DEMOCRACY, DIVERSITY

2019 19 OPEN AND ETHICAL DIGITAL SERVICE STANDARDS SERVICE DIGITAL AND ETHICAL OPEN

Barcelona by Emiel van Betsbrugge infrastructures, and the ethical use of data to be more open infrastructures, and the ethical use sovereignty to citizens. and transparent, while returning data This is a decisive policy change that puts people first in This is a decisive policy change that and reinforces their the design of government services policy for technological digital rights. The City reinforces its services and sovereignty, for full control of its ICT Barcelona has been working for over two years on its Open working for over two years on Barcelona has been are and one of the important results Digitisation Plan Policy Digital Standards, an open source Barcelona’s Ethical citizens at develop digital policies that put Toolkit for cities to Governments more open, transparent, the center and make and collaborative. Ethical digital standards digital Ethical Barcelona PRINCIPLE 05 PRINCIPLE Cities Coalition for Digital Rights 2019 21

Attend and contribute at global digital rights events Attend and contribute at global digital of Cities Coalition Commit to uphold the Declaration for Digital Rights Political council has a digital equity agenda Political council has a digital equity Institute or maintain a data protection office Institute or maintain a (CTO) office with authority Institute or maintain and enforce digital rights to institutionalize General process General • • • Institutional measures Institutional • •

city do? city What can your your can What Cities Coalition for Digital Rights 22 actions Principle based • • literacy and digital to theinternet, equal access Universal and PRINCIPLE 01. • digital literacy programs toincrease Existing orplanned universal broadband commitment to Existing orplanned awareness literacy and increase digital campaigns to Public education

• • • security protection and Privacy, data PRINCIPLE 02. privacy andsecurity visitors toprotect for residentsand Develop tools security data privacyand legislation toprotect Institute local protection policy Publish adata 2019 23

. Existing or planned Existing or planned technological sovereignty policy Require the use of Open Standards in procurement, reducing the risk of vendor lock-in Promote the use of Open Source technologies PRINCIPLE 05 Open and digital ethical service standards • • •

Ensure your digital platforms are accessible to increase resident participation in government processes Document the demographics of local internet users (with commitment to make progress over time) Develop new digital participation tools to increase civic engagement and participatory democracy Leverage existing platforms technology • • inclusion • • PRINCIPLE 04. Participatory Democracy, and diversity - power to protect net neutrality technologies Leverage local Publish open data related to city services and Create or maintain digital portal to share open data around algorithmic decision-making to increase transparency and accountability Initiate a process • • • • data, content content data, and algorithms and non-dis of crimination Transparency, Transparency, accountability, PRINCIPLE 03. Cities Coalition for Digital Rights 24 PORTLAND LOS ANGELES SAN JOSÉ CHICAGO GUADALAJARA KANSAS CITY AUSTIN CARY NEW YORK PHILADELPHIA ZARAGOZA BARCELONA AMSTERDAM LONDON GRENOBLE MILAN TURIN LYON 2019 25 SYDNEY BERLIN VIENNA BRATISLAVA MOSCOW HELSINKI ATHENS TIRANA Cities Coalition for Digital Rights 26 pioneering creatingopen accountable To putwordintoactions,Amsterdamis transparency andethicaldatause. highlighting conceptssuchasinclusion, and residents-willbeimplemented, created withlocalbusiness,academia manifest “Tada,clarityaboutdata”- Wi-Fi tracking.Also,theparticipatory privacy bydesign,andabanon on dataminimization,openbydefault, “the digitalcity,”includingproposals ambitious policyframework,called Mayor Melianiisdevelopingan Starting herterminJune2018,Deputy centered approachtotechnology. Amsterdam believesinpeople Amsterdam the Coalition sofar Cities thatjoined learn coding. degree orno-getsachanceto sure everyonewhoismotivated- ‘Programming school‘Codam’makes emerged toempowerpeopledigitally. In Amsterdamcivicinitiativeshave co creatingthedesignofpublicspace. include theresidentsvoice,suchas to-use digitalparticipationtoolsto OpenCity Amsterdamprovideseasy- is essentialintheirpolicymaking. that diverseinputfromresidents The cityofAmsterdamisconvinced particular privileged areas orproblems. the algorithmisnotbiasedtowards will beconducted,testingwhether fair andbeneficialtoall,aneutralaudit algorithm. Toensurethistechnologyis the rightpersononstreetbyan Amsterdam anddirectlyroutedto street, arereportedtotheCityof in publicspace,suchastrashonthe example, everyyear,250.000issues tech solutionsattheirDatalab.For to people’sconcerns about alossof Municipalities. DECODEisaresponse the AssociationofNetherlands adopted inotherDutchcitiesthrough These fourprincipleshasbeenwidely data usageinurbanpublicspace. infrastructure, suchassensorsand the valuesandnormsofdigital to citizensandentrepreneursabout main principlesprovidingguidance Amsterdam hasdevelopedfour digital city.TogetherwithEindhoven, conditions forinnovationinthe Cities shouldjoinforcestosetthe in thedigitalrightscoalition excited tolearnmorefromothercities data. Inthenextyears,Amsterdamis that putindividualsincontroloftheir Amsterdam andpartnersprovidetools on theinternet.InEU-project control overtheirpersonalinformation with securityfromthe finalringofthe During theweekschools remainopen of allages. and sportsactivitiessuitableforpeople in recreational,cultural,educational local communityisinvitedtotakepart places andcentresofactionwherethe The schoolpremisesturnintomeeting the society. are opentotheneighbourhoodand within thelocalcommunity.Schools of Athens,whichhasgrownpopular innovative initiativerunbytheCity The OpenSchoolsprogramisan Athens OpenSchools Athens . 2019 27 addressing racial inequity and historic disparities. The City of Austin is committing to these principles with its Digital Transformation Strategy, which puts residents first, empowers multidisciplinary teams, plans for change, and cultivates communities of learning throughout the City. The latest nonprofits a leg up and diverts waste nonprofits a leg up and diverts open from the landfill. The City’s digital access computer labs provide who literacy training to all residents need it. Moreover, Austin Public Libraries are addressing education hotspot gaps through device and wi-fi the lending programs. Building on the foundation of digital inclusion, City of Austin is developing a citywide policy for accessibility in the digital era. In order to be truly inclusive, the City’s approach to accessibility must consider complex issues, for example: how to make services more findable and usable for people of all abilities and across all types of devices; payment methods for “unbanked” residents; providing content and guidance in the eight most common languages spoken by community members. The launch of City of Austin’s Office of Equity in 2016 brought an increased focus to these efforts in service of through skills training, grants, device grants, device skills training, through a network and working with access, Device access of service providers. are key pillars of and connectivity inclusion efforts. Austin’s digital retired computers, In refurbishing gives community the City of Austin

Consulting seminars for the seminars Consulting entrepreneurship development of for business and the search opportunities. Introduction to innovative technologies such as 3D printing, on- robotics and automation, and equipment. special with site practice Professional advancement Professional plan includes efforts to close gaps in digital literacy and device access among the Austin community Austin Open and inclusive city services in Austin The City of Austin’s Digital Inclusion Strategic Plan was adopted by city council in 2014, establishing a vision for every Austin resident to have the opportunity to be fully engaged in digital society and enjoy the benefits that digital access can bring. The • • • • MAYOR OF ATHENS,

websites. Developing digital skills, from the use of computers and social networks, to planning and creating Education • social groups: • was associated with the struggle for freedom. Start Project provides digital skills to all be no more suitable space to host it, from the beautiful Lela’s Karayianni house, which a few decades ago The building: Start Project begins to write its own story, and there would and knowledge that everyone can gain, regardless of gender, age or nationality. Our goal: A modern educational hub, open to all the society. The new, digital era requires special skills of Athens” GEORGIOS KAMINIS are truly proud to see that the school are truly proud to see that the more environment contributes to a interesting daily life for the citizens space where one can acquire knowledge, space where one can acquire pursue creativity and where innovation we and dialogue bloom. A year later, buildings into creative meeting points buildings into creative for the citizens of the local communities, a as well as the importance of providing “When designing the Open Schools “When designing two main things program, we had to convert school in mind: the need school bell until 9.30pm and during the and during bell until 9.30pm school to 8pm. from 10am weekends Cities Coalition for Digital Rights 28 data tobemoreopen andtransparent, infrastructures, andthe ethicaluseof for fullcontrolofitsICTservicesand its policyfortechnologicalsovereignty, their digitalrights.TheCityreinforces government servicesandreinforces puts peoplefirstinthedesignof This isadecisivepolicychangethat and collaborative. Governments moreopen,transparent, put citizensatthecenterandmake cities todevelopdigitalpoliciesthat an opensourcePolicyToolkitfor Barcelona’s EthicalDigitalStandards, and oneoftheimportantresultsare 2 yearsonitsOpenDigitisationPlan Barcelona hasbeenworkingforover Policy Toolkit Barcelona EthicalDigitalStandards-a Barcelona austin.gov work in this effort can be seen at . alpha. and digitalservicedesign,supervised at theheartofitsdatamanagement EU GeneralDataProtectionRegulation privacy andcompliancewiththerecent Municipal DataOffice,andhasput first ChiefDataOfficer,directorofthe Barcelona hasrecentlyappointedits In theareaofdataprotection, “Reuser” area. data basedcitizenprojectswithinits city services,andshowcasingopen enabling moretransparencyregarding is theBarcelonaOpenDataportal, important projectinthisinitiative consultation withitscitizens.Another has deployedtosupportdirect platform Decidim,whichBarcelona is itsflagshipcitizens’participation source software,keyamongthem digital servicesasreusableopen Barcelona hasreleasedseveral In thecontextofthisprogramme, citizens. while returningdatasovereigntyto citizens’ digitalrights. technological sovereigntyforcitiesand releasing aManifestoinfavourof Technological Sovereigntyandis Barcelona iscommittedtoworkfor for thecommongood. well asenablethemtosharethisdata them backincontroloftheirdataas strengthen citizensdatarightsandput initiative atEuropeanlevelto the Decodeproject,acollaborative Barcelona isalsoakeyparticipantin by itsDataProtectionOfficer. and interdepartmental challenges that facesimilarinterdisciplinary The mutualexchangewithothercities better socialcoexistenceinthecity. thus offerspotentialforgrowthand for allBerlinersinthedigitalageand also ensuresaccessandopportunities a Berlinthatisworthlivingin,which citizen dialogue.Theaimistocreate will beaccompaniedbyaparticipatory scheduled tolast1824monthsand The strategydevelopmentprocessis economic development. on sustainability,participationand digitization strategyforBerlinbased strategy. Theaimistodevelopa is thedevelopmentofadigitization aspects. Thecentralinstrumenthere also withregardtosocio-political city -notonlytechnologically,but shaping thedigitalfutureof challenge ofaccompanyingand Barcelona, Berlinalsofacesthe Like Amsterdam,NewYorkand Berlin

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Chicago Universal and equal access to the internet, and digital literacy The City is committed to providing residents with access to technology and broadband. Our libraries with Cary (U.S.A.) Cary https://www.townofcary.org stakeholders through joint projects and initiatives to solve city’s most pressing issues. Develop and enhance citizen engagement and participation through forums, stakeholders groups, education and citizen projects in sustainable city development. Build regional and international networks exchanging best practices. Create and implement processes Create and implement processes that increase transparency and give opportunities to various stakeholders to participate in the city governance, including innovative procurement, experimentation and testing of new technologies and processes. an ecosystem of stakeholders Build and create participatory and collaborative tools. Drive close cooperation with business and academic Increase connectivity to public Wi- Increase connectivity services Fi, improve e-government of our and increase accessibility services to create web and digital a communication channel with citizens. Develop mechanisms to process data in a secure and fast way to improve lives of its citizens, and including open data standards data exchanges. 6. 7. 3. 4. 5. Rights Declaration Bratislava aims to: Bratislava Rights Declaration 1. 2. Given the goals in the Cities for Digital Cities for Digital goals in the Given the sector to develop a modern city adhering to the principles stated in the UN Sustainable Development Goals. towards proactive services for citizens and stakeholders, closely cooperate with business, academic and third modern, accessible and innovative city. Looking into the future, the new administration wants to leap frog The new Mayor of Bratislava, Matus Vallo, and his administration has a plan to create a transparent, liveable, republic, is the largest city in Slovakia and is the industrial, administrative, cultural and university centre. Bratislava Bratislava Bratislava, as the capital of Slovak implementation of the goals. implementation as Berlin will enrich the process will enrich the as Berlin a successful for of brainstorming Cities Coalition for Digital Rights 30 html sites/311ProjectInformation/home. https://www.chicago.gov/city/en/ github.io of Things com/chicagocitykey the CityKey programs andtechnologies,like We workwithresidentstobuildnew inclusion Participatory Democracy,diversityand Portal at in placetopublishdataopenlyits Chicago hasautomatedprocesses algorithms -discrimination ofdata,contentand Transparency, accountability,andnon citykey.html chihacknight.org/events/2018/10/02/ ChiHackNight presentation: they approachedthisprojectattheir listen toteammembersdiscusshow the needsofourresidents.Youcan the Citytobuildaprogramthatserved Clerk conductedalisteningtouracross municipal IDprogram,CityKey,theCity programs. WhentheCitylaunchedits approaches thedesignofnew The Cityconsidersprivacyasit Privacy, dataprotectionandsecurity literacy. access totheinternetanddigital several criticalservicestopromote Technology, andmanyothersprovide Department ofInnovationand Library Foundation,theCity’s support fromtheChicagoPublic . , andthenew311system data. h ttps://arrayofthings.

http://www.chicityclerk. . cityofchicago.org , theArray

https:// . open sourcetechnologies gov/doit generally updatedannualat publish ourstandards,whichare dev.cityofchicago.org through itsDevelopersPortalat The Cityprovidesopenresources standards Open andethicaldigitalservice services isreal:this why,inGrenoble, digitization ofacertain numberof service createdbytheincreasing The riskofabreakwiththepublic Taking actionagainstdigitalexclusion meeting onFebruary4th,2019. for DigitalRights”attheCityCouncil decided tojointhenetworkof“Cities modernity. Andtogoevenfurther,we have longbeencombiningequityand of digitaltechnologyInGrenoblewe protection... facingthechallenges New services,riskofexclusion,privacy Grenoble , withanemphasisusingmore

. Wealsoopenly chicago. http:// or cityhalls,computersareavailable citizens inthistransition.Inlibraries procedures, butalsotosupport counters foralladministrative have chosentomaintainphysical unlike theStateadministrations,we like manyotherlocalauthoritiesbut on privatepublishers andensureits administration tonolongerdepend deploys freesoftwareinschoolsand software Association-April,Grenoble Promoting anddefendingfree Digital Territory,amemberofThe of yourdigitallife!LabelledFree Free software:takebackcontrol Protection Officer. Regulation (GDPR)byappointingadata European GeneralDataProtection ourselves intocompliancewiththe security managerandhavebrought also hiredaninformationsystems and linkingtosocialnetworks.Wehave replaced byvirtuoustoolsforanalysis actors aredisappearingandbeing deposited bytheseunscrupulous on ourofficialwebsites,thecookies are nottobetakenlightly.Thisiswhy privatization ofdatabyInternetgiants terms ofgeneralizedsurveillanceor little issaid:therisksofabusesin has otherconsequences,ofwhich The digitizationofsocietyalso Taking actiontoprotectprivacy that nooneisleftbehind! we supportarealsoworkingtoensure vulnerable. Manyoftheassociations all audiences,especiallythemost and agentswelcomeaccompany 2019 31 transparency, accountability, and non- discrimination of data, content and algorithms. Helsinki is in the process of formulating data ethics principles for the city in order to safeguard citizens, their data and privacy while accessing the services offered by the city. In Helsinki, the whole city is utilized as a place for learning for people of best use of digitalisation. Helsinki best use of digitalisation. Helsinki role as the increasingly understands its creator and enabler of possibilities. The city develops digital solutions, which make it easy for residents of to follow and engage in matters interest and concern to themselves. to In other words, Helsinki plans increase participatory democracy, the democracy and inclusion with support of digital solutions. The city has already established several digital platforms such as the Helsinki App and Voice your opinion where citizens can participate in open hearings. Furthermore, the city continues to further develop its feedback system to reflect better the needs of citizens. Helsinki’s operating model is based on openness and transparency. Also the city plans to be world’s leading city in opening up and utilizing public data. Therefore, it is fundamental for the city to engage in data ethics and ensure Helsinki Helsinki Strategy 2017-2021 Helsinki’s City aims to be outlines that Helsinki world that makes the the city in the . visorurbano.com More information at government institutions. The citizens government institutions. The of become sensors and monitors are what happens in the city. Citizens expected to become active participants in the urban development of the city. We use technology, focusing its development on the usability of the citizen. Currently the platform is used in 90% of all digitally available procedures and we have had more than 50,000 digital inquiries about property information. Guadalajara Guadalajara (Mexico) Visor Urbano in urban Tackling corruption open data and development through information about land georeferenced licences using, zonification, business by and construction licenses issued the city. like With Visor Urbano we would in to recover the trust of citizens will work to make this information as visible as possible, while making you want to visit it on site! such as the Grenoble Museum, public and freely reusable online. In partnership with Wikimedia France we homes. But it also means widening access to culture, by making the collections of our cultural institutions, absence of women’s names visible absence of women’s names people in public spaces or informing about civil engineering near their this information, citizens, companies, this information, citizens, companies, can researchers, journalists, etc. the propose new uses such as making participating in the dissemination and participating in the dissemination data sharing of knowledge: public of is a common good! On the basis Open data for more sharing and Open data for data transparency Making public and accessible means transparency primtux environment (Linux dedicated primtux environment all the city’s agents to pedagogy) and free suite Libre Office. will soon use the technological sovereignty. In Grenoble, In Grenoble, sovereignty. technological with the are being equipped schools Cities Coalition for Digital Rights 32 Digitaalinen Helsinki digital matters.Moreinformationat can receivehelpandguidanceon services acrossthecitywherecitizens has established“DigitalCounseling”- services. Forthispurpose,Helsinki teach thembasicskillstoutilisedigital are notfamiliarwithtechnologyand elderly peopleandothercitizenswho stages. Inaddition,thecitysupports and forreorientingstudiesattransition lower thethresholdtoseekeducation at anindividuallevel.Digitalservices environment forlearningtoprogress Digital analyticsprovidesanenabling will beinnovatedandimplemented. where futurepedagogicalsolutions (Smartschool) operatingmodel place. HelsinkiisbuildinganÄlykoulu learning regardlessoftimeand the learningprocessandenables all ages.Digitaltechnologyenriches Employee EngagementSurvey,Data Satisfaction Survey,Business KCStat, OpenDataKC,Resident City’s centralizeddataeffortsincluding efforts, DataKCalsomanagesthe with stafftofurtherdepartment operations. Inadditiontopartnering projects andanalysisrelevanttotheir services forDataKC’sassistanceon City staffcanchoosefromascopeof including OpenDataKC,andKCStat. the city’sdatatransparencyprograms stories withdata.Additionally,werun effectively, improveoperations,andtell customer feedback,manage to helptheorganizationunderstand with citystafftoleveragedatainorder in cityoperations.DataKCpartners supporting data-drivenmanagement Manager’s Officefocusedon DataKC isadivisionoftheCity Kansas City a waythatspreadsheet alonenever experts provideilluminates thedatain The narrativethatthesubjectmatter progress towardsitsadoptedgoals. and theMayortodiscusscity’s directors, thecitymanager,DataKC, together divisionanddepartment and KCStat.OurKCStatprogrambrings accomplished throughOpenDataKC access, andcontextual.Thisisprimarily to makeourdatatransparent,easy One ofKC’smaindigitalrightsgoalsis Academy, etc. Academy, ProcessImprovement

decks, readthepost-meetingmemo, watch itoncable,downloadtheslide staff areencouragedtostreamit, are alwayspublicandresidents at thesemeetings.Thesemeetings questions andgivedirectiontostaff could. TheMayorandCityManagerask and endswiththecitizen. Thiscanbe In Londoneverything wedostarts London and atkcmo.gov/data You canlearnmoreat public discussion. towards ourgoalsinadata-drivenand to reportoutoncitywideprogress ordinance thatrequirescityleadership into lawwiththepassageofanew accountability wasrecentlywritten This leveloftransparencyand questions touswith#KCStat! it. Residentscaneventweettheir and followalongaswelive-tweet

kcmo.gov/kcstat 2019 33

New York City York New Make Technology Work for All New Yorkers In his first term in 2013, Mayor de Blasio established the goal of making sure every New Yorker has affordable, Lyon Los Angeles Los https://www.lacity.org/ approach to promote inclusion and the approach to promote inclusion digital rights of our citizens. citizens’ needs for more low-carbon, low-carbon, needs for more citizens’ and cities. connected neighbourhoods of Internet of Things With the growth is fundamental, devices transparency is piloting a which is why London with the Open Data new Data Trust data from Institute so we can share live their city spaces while safeguarding privacy and security of Londoners. closer We are committed to working to with other cities across the world ethical set a progressive, sensible and and mobility ideas designed around around ideas designed and mobility cities to sharing new energy saving diverse backgrounds through the Digital Talent Programme. We are collaborating with European to support the next generation of pioneers by enhancing the digital skills of young women and Londoners from work with public agencies to develop and scale solutions to Londoner’s biggest issues. We are also committed improve their neighbourhoods. The Mayor’s Civic Innovation Challenges set open calls to the tech community to The Crowdfund London platform supports Londoners to act together to travel use apps made possible from live data made publicly available by Transport for London. by Londoners: like poor air quality, housing and inequality, and today nearly half of all Londoners regularly empowering London’s agencies and empowering London’s agencies the most institutions to solve some of complex urban challenges faced London is already a recognised leader London is already a recognised in mobilising open data for public benefit, with the London Datastore first approach to the way data and first approach to the way data live, work technology serve those who and visit our great city. Smarter London Together Roadmap, Smarter London Sadiq Khan in launched by Mayor people- June 2018, champions a bold empower Londoners from all walks empower Londoners lives and live of life to live healthy each other? The new well alongside summed up with a simple question: question: up with a simple summed and data digital, technology how can Cities Coalition for Digital Rights 34 project thatensures NYCresidents Digital Safety:Privacy &Security,a 2018 markedtheformallaunchofNYC security practices.LibraryPrivacyWeek residents betterdataprivacyand public workshopsaimedatteaching included aseriesofmorethan30free Library PrivacyWeekthisyear,which The CityofNewYorkalsohelditsfirst they dependeveryday. local governmentservicesonwhich gatekeeper betweenresidentsandthe to preventprovidersfrombeingthe onto theCitiesOpenInternetPledge mayors acrossthecountryhavesigned Net Neutralityprinciples.Over100 do businesstofollowastrongsetof internet providerswithwhomthey Open InternetPledgerequiringallU.S. on allU.S.mayorstojoinaCities launched anationalcoalitioncalling Earlier thisyear,MayordeBlasio Guidelines fortheInternetofThings. 35 leadingcitieshavesignedontothe digital servicestandards.Morethan in ordertoestablishopenandethical using smarttechnologiesresponsibly of bestpracticesandresourcesfor Chief Technologyofficercreatedaset In 2016,theMayor’sOfficeof largest publichousingcomplex. to QueensbridgeHouses,thecountry’s York City,includingbringingfreeWi-Fi equitable servicetoallareasofNew and iscreatingnewwaystobring invested inbroadbandinfrastructure Since, theCityofNewYorkhas high-speed internetaccessby2025. of Milanaimsatdevelopingall Transformation forMunicipality Since 2016,DeputyMayorforDigital New digitalservicesfor‘smartcitizens’ Milan engagement andparticipation. and securitywhilepromotingcivic questions aboutinternetprivacy can relyonpubliclibrariesfortheir help citizensintheiruser experience digital projectwhichwasdevelopedto The DigitalCitizenFolderisthekey rights andopportunities. citizens’ lives,ensuringthemequal user-centric focusinordertosimplify education anddigitalskills)witha pillars (infrastructure,services,digital Transformation Planbasedon4 has adoptedanintegratedDigital Roberta Cocco,DeputyMayor, users’ digitalrights. technological initiativesrespecting Municipality webportal.Theaccess information anddata,directlyfromthe a singlepointofaccesstofindalltheir stored. Inthisway,citizenscanreach personal documentsforallcitizensare secure digitalrepositorywhere with Municipality.Itisaprivateand digital servicesoftheMunicipality. be interestedtolearnhowusethe City tosupportcitizenswhomight students inallregistryofficesofthe education ofcitizensthatinvolves program’, aprojectaboutdigital such asthe‘school-workalternation organisation ofseveralinitiatives, This hasbeenpossiblethroughthe offered bytheMunicipality. to accessandusepublice-services digital technologiesandallowingthem different opportunitiesprovidedby everyone, makingcitizensawareabout digital knowledgeandskillsto Municipality goalisalsotospreadthe Connected withthisprojectthe by thelocalCybersecurityunit. strong authenticationsystemensured electronic identitysystem(SPID)orthe and guaranteedthroughthenational to thepersonalfolderisprotected 2019 35 has led and supported open data has led and supported open In initiatives such as OpenDataPhilly. addition, the City has an established team of analysts, developers, engineers, and project managers for who develop meaningful ways Philadelphia’s residents to engage Using with geo-spatial technology. team geographic data, the CityGeo collaborates with City departments to create many user-friendly, public applications such as Atlas, OpenMaps, CleanPHL Litter Index. More recently, the team developed a crowdsourcing data application to help the City collect, record, and input the city’s landmarks on a map. The goal is to make the landmarks a useful reference when viewing city maps. The landmarks will also be used to support named-based routing for the City’s Next Generation 911 system in the future. data, privacy, and project development development and project data, privacy, and equitable practices to ensure city’s residents are the voices of the in the outcomes of the well-reflected initiative. the City of Philadelphia Over the years, is currently implementing its Smart City roadmap which include policies on and colleges, community-based organizations, businesses, and residents of the city to develop policies and technology projects that aim to increase equity and access to government information, services, and engagement. SmartCityPHL is focused on technology that leverages real-time data and analytics that will drive municipal service innovation and support the quality of life for its diverse communities and residents. The City financial support to programs in financial support to programs Philadelphia that work to address issues of literacy and inclusion. of The Alliance is a broad coalition institutional stakeholders working to alleviate the digital divide in Philadelphia through programs, policy, and partnership development. In 2017, the City of Philadelphia established the SmartCityPHL initiative to drive collaboration across municipal entities, universities 50 public-access computing centers centers computing 50 public-access private, and nonprofit located in public, that are committed to organizations to technology and increasing access with low in- education in communities adoption rates. home internet The City continues its dedication to closing the digital divide by into its making financial investments communities through grant-making. provides The Digital Literacy Alliance network. This network includes over includes over This network network.

that established the City’s KEYSPOT to driving equity and inclusion through its technology-based services. In 2010, OIT was a part of the inaugural team Philadelphia The City of Philadelphia is committed Moscow https://www.mos.ru/ Cities Coalition for Digital Rights 36 • • • • projects will: people withdisabilities.SmartCityPDX city, specificallypeopleofcolorand who havebeenleftbehindinour that reduceinequitiesforpeople Smart CityPDXisprioritizingprojects Smart CityPDXprojects Portland refinement andcollaboration willbe does notfitall;ongoingevaluation, Acknowledge thatoneprojectsize with thecommunity. metrics ofsuccesscollaboratively measurable benefitsandbuild Advance projectsthathave with disabilities. communities ofcolorandpeople of andreducingdisparitiesfor Focus onaddressingtheproblems and tomakedecisions. identify needs,todesignprojects authentic andmeaningfulwayto Engage communitymembersinan

data managementguidelinesfor Protection Principles,aimtoprovide of PortlandPrivacyandInformation Another projectindraftform,theCity advance thecauseofdigitalequity. Portland/Multnomah Countyto agencies, alongwithnonprofitsin policy proposalsforpublicandprivate outlines aseriesofoperationaland The DigitalEquityActionPlan(DEAP) • • principles www.smartcitypdx.com/guiding- The roll-outcanbeseenhere: lives. driven projectsthatimprovepeople’s using dataandinvestingintechnology- addresses inequitiesanddisparities technology anddatamanagementthat Framework describesaroll-outof The SmartCityPDXPriorities vulnerable communities. the DigitalAge,prioritizingthatfrom sharing orprotectinginformationin collecting, processing,publishing, toward improvedoutcomes. companies toleverageresources agencies, andprivatesector national consortiums,other non-profit organizationsand Be effectivepartnerswithacademia, solutions oftheirown. decisions, anddesigninnovative understand andevaluateour the Portlandcommunitycan accessible tothepublicsothat Make datafreelyavailableand needed tomakeprojectssuccessful. https:// libraries, etc.)tofocusservicesand governments, businesses,schools, digital inclusionefforts,andlocal and nonprofitsonthefrontlinesof (community-based organizations harnesses theeffortsoflocalpartners The DigitalEquityActionPlan(DEAP) literacy. committed todigitalequityand organizations andotherstakeholders years. Itwillinvolvecommunitybased be developedinthecomingtwo and administrativeprocedureswill be adoptedinSpring2019.Policies Protection Principlesareexpectedto The PrivacyandInformation portlandoregon.gov/oct/73978 More information: skills. relevant trainingtogaindigitalliteracy school, devicestousetheinternet,and high-speed internetathomeandin that targetinequitiesinaccessto collaborate on17strategicactions framework forlocalpartnersto Specifically, theDEAPprovidesa and vulnerableresidents. resources ontraditionallyunderserved https://www. 2019 37

digital skills, knowledge and digital skills, knowledge and infrastructure: We support our local economy to be more resilient and as enhance Sydney’s reputation a collaborative, connected and innovative city to attract talented people into our local workforce. Actively participate in urban renewal of Sydney, advocating for, and where appropriate providing, smart infrastructure needed to ensure Sydney’s global competitiveness: We use our influence to partner with others to get these networks and infrastructure in place. Innovate ethically in the information marketplace: We creatively use data to improve the performance and operation of our systems and infrastructure, while meeting privacy expectations, and encourage understanding of security issues. our communities: have a technology to We use with our more open conversation leads to greater community that in community participation processes. decision-making to build Support businesses Smart City Strategic Framework and Implementation Plan Building on the Digital Strategy, the City of Sydney is developing a Smart City Strategic Framework and Implementation Plan. It recognises that a smart city is one that harnesses data and technology and combines this with 5. 6. 4.

can access our online services any time from any device. Transfrm how we engage with all Champion digital inclusion and lifelong learning: We create programs to encourage skilled, digitally literate communities for everyone to access and enjoy the benefits of digital technology. Create people-centred digital programs and services: We design our programs and services around the people who use them to provide a better experience of dealing with the City. This also means ensuring people 3. 1. 2. Sydney Digital Strategy The City’s Digital Strategy sets out how the council will maintain a focus on people and community outcomes during a time of continued technological change, and leverage the benefits presented by technological innovation. The Digital Strategy has six priorities:

cases in 2019. sanjoseca.gov/digitalprivacy then serve as a point of departure and reference for the development of policy, specifically for smart city use principles that will be vetted, amended accordingly, and approved by all three efforts. The privacy principles will community leaders and the general public. All three concurrent efforts are formulating Citywide privacy Board (external privacy experts), and Community Engagement (series of recurring workshops/events to engage Three concurrent efforts are ongoing; Privacy Working Group (senior internal City staff), Privacy Advisory development and approach for establishing centralized, Citywide consideration of digital privacy policy. San José The City of San Jose’s current Cities Coalition for Digital Rights 38 reality, andsocialmedia toprovide smart phoneapplications,virtual methods andtechnologiessuchas develop theplatformutilisingnew consultation. TheCitycontinuesto leading exampleofonlineparticipatory recognised byindustrypeersasa a websitein2011andwaswidely The platformwasestablishedas strategy development culture, communitywellbeing,and from planning,newfacilities,artsand making acrossawidevarietyofareas can contributetoCouncildecision engagement platform,thecommunity Through the“SydneyYourSay” with effectivedigitalengagement. to ensureconsultationwassupported to establishanonlineconsultationhub The Citywasoneofthefirstcouncils Community Engagement 5. 4. 3. 2. 1. five strategicpathways: The frameworkwillbebasedaround outcomes identifiedbythecommunity. human capitaltodeliverthepriority service delivery A cityprovidingintelligent,efficient places A citycultivatingvibrant&liveable resilience environment andbolstering A cityfuture-proofingits global talent competitiveness andattracting A cityfuellingeconomic empowered communities A citysupportingconnected, Links develop theirownapps. access toallowexternaldevelopers and csv),theplatformprovidesAPI providing dataintabularform(excel the custodianshipCity.Aswellas sensitive information,andareunder of sufficientquality,donotcontain ensure thatpublisheddatasetsare Processes areestablishedthat Environmental. Cultural, Regulatory,Economic,and Domain, Community,Planning, to TransportandAccess,Public platform providesdatasetsrelating commons licensingmodel.The data platformunderthecreative publishes opendatasetsonits principle of“openbydefault”and The CityofSydneyembracesthe Open DataPlatform community aspossible. access foraslargeasectionofthe http://data.cityofsydney.nsw.gov.au/ Open DataPlatform council/your-say https://www.cityofsydney.nsw.gov.au/ Sydney YourSay digital-city au/vision/sustainable-sydney-2030/ https://www.cityofsydney.nsw.gov. Digital Strategy with theAlbanianlocal community that wehaveimplementedaswell the opensourcesoftwaresolutions with therespectivecommunitiesof needs. Wehavehadclosecollaboration (reduced costs)andcustomizeittoour that wewant,withlimitedresources that wecanbuildtheinfrastructure saved inanopenstandard.Webelieve digital documentsarecreatedand platform fordocumentediting-our LibreOffice, thefreeandopensource (our dataisunderourcontrol),and source self-hostedcloudsolution of TiranaisusingNextcloud,anopen our ITinfrastructure.TheMunicipality of opensourcetechnologiesinthe series ofstepsinalargedeployment This initiativeconsistsonmakinga government services. source softwaretomoderniselocal Using openstandardsand Tirana

2019 39 http://www. www.torinocitylab.com

More information at digitaleagenda.wien/ Digital Agenda Vienna The Latin origin of the word ‘agenda’ essentially means ‘things that ought to be done’. With this in mind, the Digital Agenda Vienna can be seen as a ‘to-do list’ for the city. It summarizes their rpe-commercial solutions. More their rpe-commercial solutions. information at Vienna DecidiTorino & T Vienna is conducting a study and a research program on “digital humanism” living: promoted by the City of Turin . City of Turin by the living: promoted partnership of a vast local It involves actors interested public and private and growing the local in supporting idea is that businesses ecosystem. The urban territory to can profit of the to the market of reduce the time https://

conditions for companies interested in conducting testing in real conditions of innovative solutions for urban Administration still in the planning stage. Overall, the site recorded almost 50 thousand visits, with peaks recorded during the debate on second City subway. Proposals and debates analysis shows that the areas of greatest interest are found in mobility, environment, culture, economy and security. More information at www.deciditorino.it/ Torino City Lab (TCL) is an initiative- platform aimed at creating simplified Turin DecidiTorino & Torino City Lab DecidiTorino derives from the analogue DecideMadrid, which uses source code readapted to Italian authentication specifications. Platform allows citizens to participate in debates, start and submit proposals, or support those already submitted giving opinion also on projects of the government-chooses-open-source joinup.ec.europa.eu/news/boost- local-ict-sector opensource.com/article/17/8/tirana- .documentdfoundation.org • • should follow this approach More information • like LibreOffice – supporting open standards – is in the best interest of the citizens and more governments other big challenges, using free and open source software and platforms the future - Ermir Puka Recommendations Despite the resistance to change and are accessible to our citizens, they are accessible to our citizens, keep our are interoperable, and they even in systems and data accessible By using open standards and open By using open standards and our source we can build and extend They digital services in the right way. merrpjese.tirana.al Interesting Quote We are making steps forward towards We are making and E-Participation: which is part of our efforts to increase which is part of citizens participation. transparency and Future work which promotes the use of FLOSS. the use which promotes Data portal have our Open We also Cities Coalition for Digital Rights 40 been theguidingprinciples forsetting concerns, needsand interests have that livewithinits(the)city.Their Vienna hasbeenthevarioususers The mainfocusoftheDigitalAgenda Putting UsersFirst decisive roleinkeyaspectsofcitylife. developments continuetoplaya far more,astechnological Ultimately, however,itencompasses technology andlocationpolicy. documents intheareaofresearch, addition totheexistingstrategic Digital AgendaViennaisalogical Considering thesequestions,the these newtechnologies? avoiding therisksassociatedwith of theseopportunities,whilealso Vienna? Howcanwetakeadvantage new technologybenefitthecitizensof questions: Howcanthepotentialof so doing,weaddressthefollowing Vienna ultimatelyaimstoanswer.In a questionthattheDigitalAgenda these demandsandpossibilitiesis How theCityofViennacandealwith possibilities areconstantlyevolving. of ourcitizensandtechnical This makessense,asthedemands continuously developandimprove. document –anoverviewthatwill a rigidsetofrules,butisworking Agenda Viennadoesnotcomprise This initselfimpliesthattheDigital responsibilities ofthecitycouncil. technology (ICT)willfallunderthe of informationandcommunication which projectsandactivitiesinthearea social sustainability,genderequality, trust andsecurity,inclusion and participation,thisalsoincludes addition totransparency,openness, new technologicalopportunities.In city usestoleadthedevelopmentof the nineguidingprinciplesthat discussion process.Thisrefersto have emergedinthecourseofthis with the“Vienneseprinciples”that The DigitalAgendaViennaisconsistent transparent andopenmanner. Vienna willalsobecarriedoutina development oftheDigitalAgenda people. Thatiswhyanyfurther participation ofhundredsinterested closed doorsbutelaboratedwiththe focus. Itwasnotconceivedbehind proposal hasalsobeenaresultofthis Digital AgendaVienna’scurrent component inallrelatedprocesses. involvement ofusersisanessential designing newservices.Thatiswhythe priorities, implementingprojectsand dialogue. to participateinthisprocess and living inthiscity–verycordially, why weinviteyou–andallpeople principles mustalsobelived.Thatis Viennese citizens.However,these of digitaldevelopmentbenefitall that theopportunitiesandpotential Strategy Viennaunique,andensure It istheseprinciplesthatrenderDigital learning. innovation, aswellflexibilityand of businesslocations,consolidation, citizens’ orientation,thestrengthening forward. which seemsalogicalsteptomove those includedintheCityCoalition, Both objectivesarefullyalignedwith surroundings. and alliances,projectsthecityits governance that,throughnetworks aims toachieveanewparticipatory and culture.Inturn,goal6ofH20+ intelligent societybasedonknowledge transition towardsaninnovativeand 4 ofthisnewstrategyincludesthe next 20years,“H20+”.Theobjective a newstrategicroadmapforthe The cityofZaragozahasjustapproved Zaragoza

2019 41 citiesfordigitalrights.org