Professional Services

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Transforming the IT landscape for business Solutions: Professional Services 002 transforming theITlandscapefor business. professional services.

Solutions: Professional Services 003 scc.com

What do you want from your ?

Our professional services This involves transitioning operational and commercial team of technical , and transforming IT estates to vision, bridging the gap project and programme provide a managed for between new and legacy managers deliver business transformation programmes technology. outcomes based on around end user computing, transforming an organisation’s enterprise platforms, networking SCC has a broad and detailed IT landscape. and . We deliver projects technical expertise that is based around our vendor capable of providing the right partners’ technology stacks to combination of skills to suit help customers not just keep the our customers’ IT estates. We lights on but move seamlessly want them to have the best through the complexities of their technology solution, from digital transformations. current resource allocation to future scalability, so they Under the are fully confident with every stage of the and We bring all the diverse transformation. elements of an organisation closer together by putting everything under the microscope. We then design and implement solutions that we transform. bring to life a customer’s Professional Services 005 Services Solutions: Professional Professional Services 004 Services Solutions: Professional Solutions: Professional Services 006 the complex. Helping youtransform. simplify Project Governance technology investments. understand andmanage project analysts tobetter relationship andenables on costs, develops astronger governance framework saves customers expect.Agood deliver theoutcomes IT transformation projects leadership toensure complex team provides governance SCC’s Project and Programmes effective project governance. transformation programme is Behind every successful 2020 PwCsurvey skills 90% failing becauseof alackof became delayed,with more than of transformation projects 45% requirements. is inadequate to meet current who now believe theirITbudget been an86%increase inthose different sectors, there has IT decision-makers across 11 surveying theopinionsof 550 SCC’s own ITInsightsReport, than ever before. According to governance ismore critical COVID-19 pandemicand good since thestart of the have changedsignificantly Indeed, current budget views isdelivered onschedule. strategic planandensuringthe the communications, the includes owning thebudget, transformation projects. This tight, overall control of complex know-how to ensure there’s a its expertise andgovernance Programmes team applies SCC’s Projects and the customer. failure –atsignificant cost to very often leadsto project organisation andgovernance highlights alackof managerial of thetechnology. This than 10%failed because Interestingly, however, less a lackof managementskills. than 90%failing becauseof became delayed,withmore of transformation projects In arecent PwCsurvey, 45% • • • • we canensure: With SCC’s project governance is critical Why project governance office governance. on-site handholdingto back provide ahost of services from requirements. Ourexperts depending ontheproject or programme manager a project coordinator, project monetary value. We provide size of theproject andits scale, dependingonthe SCC hasproject management To ensure successful outcomes, more leadreferrals customers –andultimately enhanced reputation for of theproject meansan The successful outcome timescales within budget and project are maintained Costs of managingthe by SCC achieved andunderstood A customers’ KPI’s are both engagement are key planning andstakeholder has started: strategic customer before theproject Trust isbuiltwiththe scc.com

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IT Project Delivery

The key to the success of Our IT project delivery comprises job. Every project is different, any IT project delivery is the three core areas: which is why the team needs the relationship between the right capability and experience different project teams and the • Networks and Security to ensure cost-effective stakeholders. SCC supports • Enterprise Platforms delivery with the best technical customers across their entire • Workplace or End User professionals available. IT estate offering a full range Compute of professional services – from SCC is proud to have extremely specific technical issues through The delivery teams consist of experienced resources within to strategic planning. technical , technical the team working across consultants and professional large scale transformations services, which are led by the as well as smaller, bespoke pre- team. Our teams work implementations. It’s our closely with pre-sales to ensure experience of operating the solutions they put forward with a number of different are fit for purpose and are going organisations, scope and size to deliver the best outcomes of delivery that is critical to based on our experience and achieving successful outcomes also the shaping the customer for our customers. requirement.

Once those solutions have been signed off by the customer, a project manager will be assigned from the project and programmes team and they will work with the delivery team to ensure they assign the appropriate resource for the Professional Services 009 Services Solutions: Professional Professional Services 008 Services Solutions: Professional scc.com

Pre-sales

Critical for a successful project

SCC’s pre-sales team emerged Our pre-sales team manages they might take, looking at the as a response to the increasing the vision and expectations of a project from a wider strategic complexity of the technology customer’s many stakeholders perspective. This often helps sold, either as an off-the-shelf who are the key decision stakeholders in organisations product or a bespoke solution. makers on the project. Our broaden their horizons and primary task is to work closely get a better result for their with the customers and business. understand the fundamental details of the project before the Pre-sales hit list is signed. Essentially, pre-sales deal with the Our pre-sales team are expert technical issues rather than the communicators, their skill sets commercial side of the project. include: The team comprises senior architects who cover a range • Undertaking discovery of technology disciplines, exercises, researching including network security, customers’ needs and strategic consultancy and understanding the workplace productivity. fundamentals of the project’s scope We engage with customers as early as possible in the sales • Making the complex easy to cycle and with colleagues in follow the sales function, effectively engaging with customers • Using techniques such and working with sales to as storytelling to give a gather requirements, scope presentation flow opportunities and ensure that we have in-depth knowledge of • Helping our customers the business in terms of skills, imagine a world with their size and scope. We then build solution, on success out cost models that support stories from other projects those engagements and work with the customer to deliver • Making presentations the pre-sales material that has interactive, monitoring the correct deliverables and stakeholder reactions outcomes for the project. • Using visual techniques Above all, pre-sales is about such as sketching and helping to shape the customer’s whiteboarding thoughts and vision to ensure everyone is working for the • Encouraging audience outcome best suited for interaction and dealing with that project. Our team of objections without losing the experienced professionals work flow of the presentation closely with customers to help them understand the directions Professional Services 011 Services Solutions: Professional Professional Services 010 Services Solutions: Professional Solutions: Professional Services 012 our customers. opportunities for of vendors offering specific work withanextended group uplift indemand.We also partners where there isan as well asmore specialist the world’s biggest vendors, We work withacore setof Our Partners CORE TOPICAL POTENTIAL we partner. scc.com

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Innovation

As technology changes We are dedicated to An innovation strategy is and develops, SCC is at the – helping customers visualise about ecosystems forefront of these developments. and implement new ideas that are easy for customers to Working with customers to turn as part of their day-to-day understand and engage with. collective ideas into reality, with operations and business goals. There is no anywhere in from This innovation flows across in the world that will not be Cloud Computing and Artificial SCC – in the UK, France, Spain improved with a well delivered Intelligence to the of and Vietnam – bringing new application and we are the Things and Blockchain. services to life, creating new company that is able to deliver products and technologies to that application today for suit customers’ demands. tomorrow.

We are listening to customers Security, privacy and ethics to understand their objectives and aspirations as they explore AI and IoT systems should be technologies that can add value safe and secure throughout to their businesses. SCC’s latest their life, if they cause harm it IT insights report reveals a 13% should be possible to ascertain rise post-COVID-19 lockdown why and provide a satisfactory in organisations looking to use explanation; auditable by a Cloud Connectivity in the next human authority. We have five years, whilst there was ensured that our AI & IoT an 8% rise in decision makers technology ecosystems are exploring options around AI and aligned to our values. We machine learning. believe in liberty and privacy we innovate. and will strive to uphold those As an early adopter of IoT goals whenever we roll-out new and AI technologies, SCC technologies. can build holistic solutions for customers based on the size of their budget, the size of their data issue, an ability to deliver specific solutions and ultimately the value it brings to the business.

13% rise post-COVID-19 lockdown in organisations looking to use Cloud Connectivity in the next five years

SCC 2020 IT Insights Report Professional Services 015 Services Solutions: Professional Professional Services 014 Services Solutions: Professional scc.com

Use cases

How we’re helping our customers

Innovating local councils by SCC help Scottish Distillery Ensuring business continuity Maximising customer’s utilising data with proximity detection and safety IT investment

SCC’s work on smart cities An example of how our customer SCC put a strong programme We have been working on can help organisations to innovation and engagement management team into a pre-sales with a large social understand everyday objects process works is when a Scottish transformation project. care and housing group where through connecting, interacting distillery wanted to understand By bringing in the right team we’ve effectively been shaping and exchanging data. how we could help them continue and having that control, we the final requirements with the production during the COVID-19 delivered an outstanding customer. The organisation Predictive elements in AI help pandemic. Using an asset project and programme for the contacted us asking how we cities analyse infrastructure tracking solution, we could track customer during the hugely could help make the most of issues and fix problems before pallets, barrels, boxes, crates complex transformation and the investment they had made they grow larger. Modern and employees to help them with separation from the larger in Microsoft and the Microsoft systems can track water their concerns with proximity group. ecosystem, particularly around pressure and alert workers detection. the Microsoft 365 platform. to fix pipes before they burst If we hadn’t had that strong or drains or before they’re The successful outcome was that programme and project The group didn’t have the blocked. they were able to operate during management governance, it expertise in-house to do it the difficult times and give their just wouldn’t have happened. themselves. They wanted to Flooding caused by blocked employees more confidence This was recognised through bring all their technology drains costs the UK billions in the safety of the workplace. excellent customer feedback. investment under one of pounds per year, but by Along with health and safety, this broader umbrella through using IoT sensor technologies also helped with the company’s Enabling remote working the relationship that we have and real-time weather data, overall productivity. at speed had with them. As a result, flooding can be predicted and we’ve been working with their preventative measures taken. During the COVID-19 pandemic technical team, obviously the biggest challenge for remotely during COVID-19, and By collecting data in a customers has been to ensure this has worked really well, predefined, structured format, staff can continue to work defining their requirements and we can build comprehensive remotely and post lockdown ensuring that in terms of the and accurate data set that help to get a number of investment they’ve made and can be created and utilised by workers back into the office, in the licenses they’ve bought businesses and city authorities while working closely with they’re getting the most out of alike. their remote colleagues. SCC the project. has had to get the balance right and help with the rising demand in networking, ensuring networks support the volume of homeworkers and – crucially – that they’re secure. Professional Services 017 Services Solutions: Professional Professional Services 016 Services Solutions: Professional Summary

Our Professional Services team Our experienced teams of help businesses identify the subject matter experts work best and most appropriate closely with your internal teams approach to design, deliver to ensure design requirements and leverage our customers’ are achieved and delivered investments in technology and to your specifications. We proactively ensure that a clear continually invest in our roadmap of adoption and capabilities and accreditations change is implemented. to remain relevant to our customers and technology We work collaboratively, partners. getting to know your people and processes to build a complete landscape of requirements.

Find out more Email us

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SCC James House, Warwick Birmingham. B11 2LE

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