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SCC Professional Services Brochure Professional Services advance Transforming the IT landscape for business Solutions: Professional Services 002 transforming the IT landscape for business. theITlandscapefor transforming services. professional Solutions: Professional Services 003 scc.com What do you want from your technology? Our professional services This involves transitioning operational and commercial team of technical consultants, and transforming IT estates to vision, bridging the gap project and programme provide a managed service for between new and legacy managers deliver business transformation programmes technology. outcomes based on around end user computing, transforming an organisation’s enterprise platforms, networking SCC has a broad and detailed IT landscape. and security. We deliver projects technical expertise that is based around our vendor capable of providing the right partners’ technology stacks to combination of skills to suit help customers not just keep the our customers’ IT estates. We lights on but move seamlessly want them to have the best through the complexities of their technology solution, from digital transformations. current resource allocation to future scalability, so they Under the microscope are fully confident with every stage of the design and We bring all the diverse transformation. elements of an organisation closer together by putting everything under the microscope. We then design and implement solutions that we transform. bring to life a customer’s Professional Services 005 Services Professional Professional Services 004 Services Professional Solutions: Solutions: scc.com Project Governance Behind every successful In a recent PwC survey, 45% To ensure successful outcomes, transformation programme is of transformation projects SCC has project management effective project governance. became delayed, with more scale, depending on the SCC’s Project and Programmes than 90% failing because of size of the project and its team provides governance a lack of management skills. monetary value. We provide leadership to ensure complex Interestingly, however, less a project coordinator, project IT transformation projects than 10% failed because or programme manager deliver the outcomes of the technology. This depending on the project customers expect. A good highlights a lack of managerial requirements. Our experts governance framework saves organisation and governance provide a host of services from on costs, develops a stronger very often leads to project on-site hand holding to back relationship and enables failure – at significant cost to office governance. project analysts to better the customer. understand and manage Why project governance technology investments. SCC’s Projects and is critical Programmes team applies its expertise and governance With SCC’s project governance know-how to ensure there’s a we can ensure: tight, overall control of complex transformation projects. This • Trust is built with the includes owning the budget, customer before the project the communications, the has started: strategic strategic plan and ensuring the planning and stakeholder work is delivered on schedule. engagement are key Indeed, current budget views • A customers’ KPI’s are both have changed significantly achieved and understood since the start of the by SCC COVID-19 pandemic and good governance is more critical • Costs of managing the than ever before. According to project are maintained SCC’s own IT Insights Report, within budget and surveying the opinions of 550 timescales simplify IT decision-makers across 11 different sectors, there has • The successful outcome been an 86% increase in those of the project means an who now believe their IT budget enhanced reputation for is inadequate to meet current customers – and ultimately the complex. requirements. more lead referrals Helping you transform. 45% of transformation projects became delayed, with more than 90% failing because of a lack of Professional Services 007 Services Professional Professional Services 006 Services Professional management skills 2020 PwC survey Solutions: Solutions: scc.com IT Project Delivery The key to the success of Our IT project delivery comprises job. Every project is different, any IT project delivery is the three core areas: which is why the team needs the relationship between the right capability and experience different project teams and the • Networks and Security to ensure cost-effective stakeholders. SCC supports • Enterprise Platforms delivery with the best technical customers across their entire • Workplace or End User professionals available. IT estate offering a full range Compute of professional services – from SCC is proud to have extremely specific technical issues through The delivery teams consist of experienced resources within to strategic planning. technical architects, technical the team working across consultants and professional large scale transformations services, which are led by the as well as smaller, bespoke pre-sales team. Our teams work implementations. It’s our closely with pre-sales to ensure experience of operating the solutions they put forward with a number of different are fit for purpose and are going organisations, scope and size to deliver the best outcomes of delivery that is critical to based on our experience and achieving successful outcomes also the shaping the customer for our customers. requirement. Once those solutions have been signed off by the customer, a project manager will be assigned from the project and programmes team and they will work with the delivery team to ensure they assign the appropriate resource for the Professional Services 009 Services Professional Professional Services 008 Services Professional Solutions: Solutions: scc.com Pre-sales Critical for a successful project SCC’s pre-sales team emerged Our pre-sales team manages they might take, looking at the as a response to the increasing the vision and expectations of a project from a wider strategic complexity of the technology customer’s many stakeholders perspective. This often helps sold, either as an off-the-shelf who are the key decision stakeholders in organisations product or a bespoke solution. makers on the project. Our broaden their horizons and primary task is to work closely get a better result for their with the customers and business. understand the fundamental details of the project before the Pre-sales hit list contract is signed. Essentially, pre-sales deal with the Our pre-sales team are expert technical issues rather than the communicators, their skill sets commercial side of the project. include: The team comprises senior architects who cover a range • Undertaking discovery of technology disciplines, exercises, researching including network security, customers’ needs and strategic consultancy and understanding the workplace productivity. fundamentals of the project’s scope We engage with customers as early as possible in the sales • Making the complex easy to cycle and with colleagues in follow the sales function, effectively engaging with customers • Using techniques such and working with sales to as storytelling to give a gather requirements, scope presentation flow opportunities and ensure that we have in-depth knowledge of • Helping our customers the business in terms of skills, imagine a world with their size and scope. We then build solution, drawing on success out cost models that support stories from other projects those engagements and work with the customer to deliver • Making presentations the pre-sales material that has interactive, monitoring the correct deliverables and stakeholder reactions outcomes for the project. • Using visual techniques Above all, pre-sales is about such as sketching and helping to shape the customer’s whiteboarding thoughts and vision to ensure everyone is working for the • Encouraging audience outcome best suited for interaction and dealing with that project. Our team of objections without losing the experienced professionals work flow of the presentation closely with customers to help them understand the directions Professional Services 011 Services Professional Professional Services 010 Services Professional Solutions: Solutions: scc.com Our Partners We work with a core set of the world’s biggest vendors, CORE TOPICAL POTENTIAL as well as more specialist partners where there is an uplift in demand. We also work with an extended group of vendors offering specific opportunities for our customers. we partner. Professional Services 013 Services Professional Professional Services 012 Services Professional Solutions: Solutions: scc.com Innovation As technology changes We are dedicated to innovation An innovation strategy is and develops, SCC is at the – helping customers visualise about building ecosystems forefront of these developments. and implement new ideas that are easy for customers to Working with customers to turn as part of their day-to-day understand and engage with. collective ideas into reality, with operations and business goals. There is no industry anywhere innovations in technologies from This innovation flows across in the world that will not be Cloud Computing and Artificial SCC – in the UK, France, Spain improved with a well delivered Intelligence to the Internet of and Vietnam – bringing new application and we are the Things and Blockchain. services to life, creating new company that is able to deliver products and technologies to that application today for suit customers’ demands. tomorrow. We are listening to customers Security, privacy and ethics to understand
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