Table 1. Incidence of Cross Border Buyers Q. Thinking about shopping online, whichg( of the following countries or regions’ websites have you purchased from in the past 12 months? countries have equal Netherland Czech South Argentin Singapo % Incidence UK Ireland France Germany Italy Spain Sweden Belgium Portugal Russia Hungary Poland Greece Israel UAE Egypt Nigeria Brazil Mexico Peru Chile USA Canada India China Japan Thailand weight) s Republic Africa a re Base: Online shoppers 17954 627 596 557 620 583 552 574 586 549 562 1455 527 1512 584 619 590 550 466 468 488 536 517 457 473 501 573 499 665 675 625 565 582

Domestic buyer only 53 67 19 66 73 51 52 63 56 37 13 38 47 78 51 35 29 54 52 57 38 55 44 59 23 33 69 37 75 74 95 75 49 Domestic & Cross border buyer 38 29 67 29 25 37 41 32 37 52 64 47 43 18 44 50 55 37 40 40 56 37 42 26 55 51 28 59 22 23 4 22 39 Cross border buyer only 9 4 14 5 2 11 7 5 7 12 22 15 10 4 5 15 16 10 8 3 6 8 14 14 22 17 4 5 3 2 0 3 12

Cross­border buyers 47 33 81 34 27 49 48 37 44 63 87 62 53 22 49 65 71 46 48 43 62 45 56 41 77 67 31 63 25 26 5 25 51

Ipsos ­ PayPal cross­border Insights 2016 Table 2. Countries shoppped from in Past 12 months Q. Thinking about shopping online, which of the following countries or regions’ websites have you purchased from in the past 12 months? Please select all that apply and include your home country if applicable.

% online shoppers have shopped Weighted total (All across borders from each country in countries have equal USA the past 12 months weight) Base: Online shoppers 17954 573 Home Country 89 94 Europe NET 22 18 North America NET 17 7 Central / South America NET 2 2 Africa NET 1 1 Asia / Oceania NET 25 18 Middle East NET 2 2

UK 13 10 Ireland 1 2 Austria 1 1 Belgium 1 1 Czech Republic 0 1 Denmark 1 1 France 4 3 Germany 7 3 Greece 0 1 Hungary 0 0 Italy 2 3 Netherlands 2 1 Norway 0 0 Poland 1 0 Portugal 0 0 Spain 3 3 Sweden 1 0 Switzerland 1 2 Russia 0 1 Other European countries 1 0 USA 17 0 Canada 2 7 Argentina 0 1 Brazil 1 1 Chile 0 0 Mexico 0 1 Peru 0 1 Other Central or South American country 0 0 Egypt 0 0 Nigeria 0 0 Kenya 0 0 South Africa 0 0 Other African country or countries 0 0 Australia 1 1 New Zealand 0 1 China 21 14 South Korea 3 4 India 1 1 Japan 4 5 Singapore 2 1 Thailand 2 2 Other Asian / Oceanic countries 1 1 Israel 0 1 Turkey 0 1 Kingdom of Saudi Arabia 0 0 UAE 1 1 Other Middle Eastern countries 0 0 Others 3 1 I don't know 4 6

Ipsos ­ PayPal cross­border Insights 2016 Table 3. Cross Border Purchase Categories Q. Earlier you said that in the past 12 months you have bought the types of products shown below online. In the past 12 months what kinds of products have you purchased from websites in other countries?

% of cross­border shoppers who have made cross border purchases from Weighted total (All USA each category in the Past 12 months countries have equal weight) Base: Cross Border Shoppers 7133 106 Automotive – e.g. car parts and accessories, servicing and repair (excluding petrol) 9% 18%

Baby/children's supplies, equipment and accessories (excluding clothes/footwear) 10% 17% Toys and hobbies 23% 36% Collectibles, memorabilia and art 8% 18% Clothing/apparel, footwear and accessories 46% 48% Jewelry/watches 17% 31% Consumer electronics, computers/tablets/mobiles & peripherals 29% 20% Cosmetics/beauty products 20% 26% Health products (e.g. bandages, over­the­ counter medicine) 8% 17% Entertainment/education (digital/downloadable/online) – e.g. e­ books, applications, digital music/films/ videos, online video games, software, 24% 27% Entertainment/education (physical items) – e.g. Books, music CDs, DVDs, software CDs, online courses etc. 20% 34%

Garden, tools, and home improvement 9% 17% Household appliances, household goods and furniture 15% 20% Groceries, food, drink and alcohol (whether consumed inside or outside the home) 10% 17% Sports and outdoors equipment 15% 19% Tickets (event tickets such as for the cinema, theatre, concerts, sport) 14% 17% Travel and transportation (e.g. hotel, tours, airline / train / bus tickets) 25% 26% Other 5% 5%

Ipsos ­ PayPal cross­border Insights 2016 Table 4. Attitudes to shopping cross Border ­ % Agree Q. To what extent do you agree or disagree with each of the following statements?

Weighted total (All % of online shoppers agreeing with countries have equal Netherland Czech South Argentin Singapo each statement weight) UK Ireland France Germany Italy Spain sSweden Belgium Portugal Russia Hungary Poland Republic Greece Israel UAE Egypt Africa Nigeria Brazil Mexico aPeru Chile USA Canada India China Japan Thailand re Base: Online shoppers 17954 627 596 557 620 583 552 574 586 549 562 1455 527 1512 584 619 590 550 466 468 488 536 517 457 473 501 573 499 665 675 625 565 582

It is not important to me if the online retailer is based abroad or not 45% 33% 53% 32% 30% 51% 47% 36% 37% 48% 55% 54% 48% 40% 43% 55% 60% 42% 43% 37% 55% 33% 54% 37% 52% 54% 38% 37% 56% 49% 19% 53% 56% I prefer large 'global' stores (e.g. Amazon or eBay) when purchasing from another country 63% 76% 68% 75% 70% 80% 70% 34% 42% 46% 61% 54% 49% 39% 41% 69% 74% 66% 64% 67% 65% 57% 64% 61% 69% 66% 75% 71% 80% 72% 61% 60% 61%

I trust online stores from other countries as much as stores from the country I live in 41% 27% 51% 30% 20% 50% 44% 31% 29% 50% 54% 47% 46% 32% 35% 53% 49% 44% 34% 34% 57% 39% 50% 39% 53% 48% 34% 37% 50% 45% 8% 39% 52%

I would not feel comfortable making purchases from a foreign website that is not in my own language 56% 72% 69% 63% 52% 50% 52% 42% 26% 46% 31% 70% 47% 51% 50% 44% 36% 56% 47% 77% 64% 60% 53% 55% 53% 55% 74% 74% 59% 67% 68% 53% 68%

Table 5. Experience of currency exchange/buying in other languages ­ % Agree Summary Q. Please state whether you agree or disagree with each of the following statements about shopping online in other countries:

Weighted total (All % of online shoppers agreeing with countries have equal each statement weight) Base: Online shoppers 17954

I have in the past made online purchases and paid in a foreign currency 42%

I would not feel comfortable making purchases online in a foreign currency 45% I would prefer to have the option of paying either in local currency or my own currency 72% My bank charges me for making payments in foreign currencies 45% PayPal charges me for making payments in foreign currencies 27%

I check currency conversion rates before making purchases in foreign currencies 61%

The fees charged by PayPal when shopping online from other countries are generally lower than the fees that would be charged if I used other payment methods 32%

Ipsos ­ PayPal cross­border Insights 2016 Table 6. Drivers for Cross Border Shopping Q. Which, if any, of the following would make you more likely to buy from a website in another country?

% selecting each reason Weighted total (All countries have equal weight) Base: Online Shoppers 17954

Free shipping 46% Secure way to pay 44% Can find items which are hard­to­find locally 40% Costs shown/payment possible in your local currency 37% Lower overall cost to buy items from another country 35% Customer support in my language 34% Faster delivery 32% Free return shipping 32% Proof of product authenticity 32% Website available in my language or translation available 32% Lower shipping costs 30% Wider product selection 30% Any additional customs fees/taxes or duties for international shipping are shown before checkout 30% Coupons/promotions/discounts 30% Favorable returns policy 29% Lower transaction fees 28% Favorable buyer protection 28% Favorable currency conversion rate 27% Offers my preferred way to pay 27%

Reliable delivery tracking/notifications 27% Visible, trusted payment logo 22% Flexible delivery dates 15% If I needed to send a gift to someone living in that country 11% Other (Please specify) 1% Nothing 7% Don't know 6% SHIPPING AND DELIVERY 77% COSTS, FEES, DISCOUNTS 72% PAYMENTS AND PROTECTION 70% RETAILER 67% LANGUAGE & CURRENCY 64% OTHER 11%

Ipsos ­ PayPal cross­border Insights 2016 Ipsos ­ PayPal cross­border Insights 2016 Table8. Barriers to Cross Border Shopping – All reasons Q. Which, if any, of the following reasons prevent you from making purchases from websites in another country (more often)?

Weighted total (All countries have equal % giving each reason weight) Base: Online shoppers 17954

Delivery shipping costs 35%

Concern that I may not receive the item 33% Having to pay customs duties/fees and /or taxes 30% Delivery time not fast enough 29% Concern that the item I receive would not be as described 29%

Difficult process for returning products 28% Concerns about counterfeit goods 28% May not receive sufficient help if I encounter problems 28%

It is not clear how much duties/customs fees/taxes I will have to pay 27% Concern about identity theft / fraud 26% Return shipping costs 26% Concern about security of my financial or personal details 25%

Unsure of the return policy for shipments 24%

The website doesn't ship to my country 23% Lack of buyer protection or insurance in case of problems 22%

Currency conversion rate not favorable 22% Payment is in foreign currency 21% No information available about international sales, delivery, or returns policy 19% Preferred payment method not always offered 18% Website/customer support isn't available in my preferred language 17% I could not pay with any of my available payment options 17% Lack of tracking and notification 17% Preferred international shipping options/carriers not always available 15% Required to contact merchant for international shipping quote 14% Nothing / not applicable 6% Other (Please specify) 3% Don't know 17%

Ipsos ­ PayPal cross­border Insights 2016 Table 10. Reasons for preferred XB payment method Q. For what reasons is this your preferred payment method for online transactions/purchases from websites in another country?

Weighted total (All countries have equal % giving each reason weight)

Base: Cross Border Shoppers with a preference 6899

Secure way to pay 53% Convenient way to pay 44% Accepted by most retailers 41% Payment is processed quickly 37% Well­known, trusted brand 34% I don't have to share my personal or financial details with the seller 31% Purchase protection (e.g. can claim a refund if item is not received or not as described) 30% Faster checkout 30% I can see what price I will be paying in my own currency 25% Habit 20% Does not charge me commission/transaction fee on overseas purchases 20% Better currency conversion rate 11% Lack of alternatives 10% Receive rewards/cashback 9% Other (Please specify) 1% Don't know 2%

Ipsos ­ PayPal cross­border Insights 2016 Table 13. Cross border Spending By Device Thinking only about the purchases you make on websites in other countries, what proportion of your purchases in the last 12 months do you think were made using each device?

Weighted total (All Average self­claimed proportion of countries have equal Netherland Czech South Argentin Singapo purchases made using each device (%) weight) UK Ireland France Germany Italy Spain sSweden Belgium Portugal Russia Hungary Poland Republic Greece Israel UAE Egypt Africa Nigeria Brazil Mexico aPeru Chile USA Canada India China Japan Thailand re Base: Cross­border shoppers 7133 190 453 132 130 231 258 187 256 324 361 727 233 326 208 369 418 208 101 180 263 181 257 156 272 279 106 264 121 151 28 100 294

Proportion of purchases made via a desktop / laptop / notebook 75 81 82 90 78 73 81 82 80 86 80 76 82 80 88 86 74 55 60 80 64 71 69 80 63 70 64 81 56 48 73 51 70 Proportion of purchases made via a Smartphone 15 6 10 4 11 16 11 10 12 6 11 16 14 13 7 6 20 31 27 13 22 18 19 14 22 19 18 11 29 35 23 33 21

Proportion of purchases made via a Tablet7 1376 101078 7 8 6 7 3 5 4 7 5 9 105 117 7 4 9 712 71012 3137

Proportion of purchases made via other devices (e.g. Games consoles, Smart TVs) 211­ 21101131121115323552646155131

Ipsos ­ PayPal cross­border Insights 2016 Table 14. Reasons for shopping Cross border (all countries combined) Q. You say you have made purchases online from the country”/”countries” shown at the top of the column”/”columns” on the right. Please select your main reasons for shopping on websites from “this” or “these” “country”/”countries” rather than the country where you live

Weighted total (All countries have equal weight) Base: Cross­border shoppers 6804

Better prices 76% Access to items not available in my own country 65% I can discover new and interesting products 59% Websites in this country have more variety/availability of different products and styles 52% Shipping is more affordable 50% Reputation of online store 47%

I can use my preferred payment method 46% Higher product quality 41% Website/customer support is available in my preferred language 35% Faster delivery speed 35% Trust in product authenticity (e.g. Levis jeans originating from U.S.) 34%

Returns policies are generally better 33% I can access special deals in this country (e.g. Cyber Monday in U.S or Singles day in China) 32% Better customer service 32% Online stores in this country are more trustworthy 31% Favourable exchange rate 29% Don't have to pay sales tax / can claim sales tax or VAT credit 26% Other (please specify) 6% Mean number of responses 7

Ipsos ­ PayPal cross­border Insights 2016 Ipsos ­ PayPal cross­border Insights 2016 Table 15. Payment methods used for x­border purchases in past 12 months Q.Which payment cards / methods have you used for online transactions / purchases in the past 12 months? Purchases from website in another country. Base = P12M cross­border shoppers % use each method UK Ireland France Germany Italy Spain Netherlands Sweden Belgium Portugal Russia Hungary Poland Czech Republic Greece 190 453 132 130 231 258 187 256 324 361 727 233 326 208 369 PayPal 67 PayPal 74 Visa 50 PayPal 74 PayPal 74 PayPal 74 PayPal 52 MasterCar 55 PayPal 50 PayPal 84 Visa 59 PayPal 69 PayPal 53 PayPal 58 PayPal 82 Visa Debit 33 Visa Deb 52 PayPal 46 Visa Cred 25 Visa 31 Visa 53 MasterC 40 PayPal 50 Visa 43 Visa Cre 30 PayPal 45 MasterCa 42 Visa 36 MasterCa 39 Visa 44 Mastercard Credit 25 Visa Cred 28 MasterCa 25 Master­c 20 MasterCard 27 MasterCa 28 Ideal 37 Visa 32 MasterCard 38 MB NET 26 MasterCa 47 bank tran 22 MasterCa 32 Visa 31 MasterCard 32 Visa Credit 20 Direct De 16 Amazon 16 Invoicing 17 PostePay 26 Amazon P 7 Visa 23 Seamless 15 Bancontact 26 Multiba 16 WebMon 23 online tra 20 online tra 29 internet 31 internet pa 21 Amazon Payments 13 Masterca 14 Bank tran 5Amazon 13 bank transfe 9American 6bank tra 9Klarna10Bank Trans 23 Money a 16 bank tran 18 internet p 20 PayU 23 online tra 22 bank transf 12 Mastercard Debit 6 Amazon 14 Payment 4American 9cash on deliv 7bank tran 5one­tim 5American 6Maestro19Bank Tra 15 qiwi wall 16 Visa 18 internet p 22 bank tran 21 cash on de 11 American Express 6 Bank tra 11 American 3Payment 8American Ex 5cash on d5Acceptg 5Wywallet3ING Home’ 7 Visa Deb 13 Yandex­m 15 Maestro 14 automatic 16 PayU 14 payment o 10 Bank transfer 3 Masterca 10 Visa V.m 1 Klarna 7 Maestro 5 Paysafeca 2America 4 Swish 3 Sofort Bank 5Masterc 9mobile p 10 cash on d 12 bank tran 12 payment 9e­wallets 10 Sage Pay 2 Laser 6 Paylib 1 Sofortüb 6 MyBank 2 iupay 2 Afterpa 3 bank trans 1Cash on De 5Masterc 8payment 9payment 11 payment 9e­wallets 8American E 10 Visa V.me 2 Prepay c 5payment 1Click&Bu 3 MasterPass 2 Trustly 1 paymen 2Sveawebp 1KBC­Betaal 4 America 7cash on d 6automati8Maestro8cash on d 7automatic b 9 Visa Electron 2 Cash on 4Masterpa 1cash on d 3 Skrill/Money 1Click&Buy 1 Bitcoin 2 Skrill/Mon 1Belfius Pay 4 Multiba 6American 3amazon p 5cash on d7automati 6online tran 8 Maestro 2 Postal or 4Allopass1 payment 3 MulitSa 1American E 3PaySafe5 American 4invoicing6pay by m 5Maestro8 Post Office 1 bank dra 4Pre­paid 3 Skrill 1 Maestro 5Hungaria 3 Skrill/Mon 6Maestro4Skrill/Mone 8 Invoicing 1 Visa Elec 4Paydirekt 3 Bitcoin 1 MB Way 3 Skrill/Mo 3 Other ban 2 invoicing 3Amazon Pa 6 Cash on delivery 1 Sagepay 3 Giropay 3 Meo Wa 2e­wallets 3 payment 4 Skrill/Mo 3Other bank 4 Mastercard Masterpass 1 Skrill/Mo 2 Bitcoin 2 invoicing 2 American 3Amazon 3 pay by mob 4 Western Union 1 American 2Deutsche 2 micro­pay 2e­wallets 2 micro­pa 3 payment in 4 Google W 1 RatePay 2 Other ban 2micro­pay 2payment 2invoicing3 Cheque 1 other dig 1 payment 1American 1micro­paym 2 Pay by te 1 Billpay 2 American ­ Invoicing 1Direct De 2 Other ba 2 Neteller 1 pick­up f 1

Israel UAE Egypt South Africa Nigeria Brazil Mexico Argentina Peru Chile USA Canada India China Japan Thailand Singapore 418 208 101 180 263 181 257 156 272 279 106 264 121 151 28* 100 294 PayPal 76 Visa 54 PayPal 53 PayPal 68 PayPal 51 PayPal 48 PayPal 67 PayPal 58 PayPal 74 PayPal 71 PayPal 52 PayPal 62 PayPal 64 AliPay 40 Visa 57 PayPal 76 Visa Credit/ 72 mastercard 27 PayPal 44 MasterCa 42 Visa Cred 32 Mastercard 46 Slips/Bille 48 Debit ca 44 Visa 43 VISA 61 VISA 46 Visa cred 37 Visa Cred 48 Visa Cred 38 PayPal 15 PayPal 36 VISA 41 PayPal 59 visa CAL 26 MasterC 51 CashU 32 MasterCa 26 MasterCard 33 Visa 32 Bank cr 37 credit card 35 MasterCard 28 MasterC 42 Debit car 26 MasterCa 43 Visa Debit 33 Union Pa 36 JCB 21 MasterC 27 Mastercard 57 Leumi Card 24 Cash on 25 Visa 28 Visa debi 19 Visa debit ca 33 MasterCa 31 Bank tra 25 Mercado P 25 Western U22Webpay 27 MasterCa 23 American 9Masterca33 Visa 25 Convenienc 18 ViSA Ele 25 American E 13 Isracard 18 Money t 16 Amazon 26 EFTS 18 MasterPass 24 PagSegur 21 Oxxo/7­ 21 Mastercar 22 Bank Trans 19 Bank Tra 18 Amazon 22 Debit Car 6Masterca23 masterca 21 Voucher le 11 Bank Tra 21 eNets 8 american express 15 Direct / a 15 Money tr 22 Masterca 16 Visa Credit C 15 Mercado 15 Credit c 18 Rapipago 19 Bitcoin 17 Servipag 12 Visa Chec 21 Interac O5American 22 online tra 19 Amazon Pa 7 Internet 20 Dash 2 diners club 4 CashU 14 One Card 21 MasterPa 16 Bank wire 15 Direct/Au 14 Bank de 12 Easy Paym 18 Pago Efecti 14 Western 12 Google w 14 Bank Tran 3Google W 18 Wechat W 17 Yahoo! Wa 4Mobile 12 Cybersourc 2 Cellarix 3 Amazon 12 Cash on D 18 Amazon 10 Verve 13 AliPay 13 America 11 American 12 American E 12 PayPass 10 American 13 Other Cre 2Payu15Escrow (s 16 Net Protect 4We Card 10 AsiaPay 1 Visa Elec 11 Direct / a 18 Google W 6Amazon Pay 11 American 8Mercad 9bank trans 11 MoneyGram 10 Mercad 10 Apple Pa 12 Store Cre 0Bank tran 15 maestro 15 Bank transf 4Cash on 9Global Con 1 Beam 6 AliPay 17 American 6Google Wall 9Debit card 7 Cash 8 Orange ca 10 Cash 9 America 6Bank / w 12 Personal 0CC Avenu 13 American 12 MasterCard 4Union P9HelloPay1 American 5Visa Elec 17 Ebucks 5 Cash on deli 8 Other Cre 6PayU3Cash10Diners Club 8Bitcoin6 PayPal Cr 12 Payoneer 12 QQ Walle 8Rakuten ID 4Cash ov 8Discover1 2CheckO 4 Skrill/Mo 15 Apple Pa 5 Verve rewar 7Elo 7 SafetyP3Western U 8MercadoPa 8 Cash 5 Alipay 8 Worldpay 7JCB 8 America 6Red Dot 1 Cheque 4 American 11 V.me by 5V.me by Visa 6Bcash 6 Conekta 1Debit card 8Prepaid car 8Dinerom 5Square8 Fast sprin 7WebMon 6Paysbuy 6SWIFT 1 Diners C 4Fawry11Bank wir 3 American Ex 5Hipercard 5Other c 5Alipay5PayPass8Prepaid 5Discover 82Checkou 6Baidu Wa 6LinePay6First Data 1 One Card 32CheckO 10 M­Pesa 2 Apple Pay 5 Moip 4 Prepaid ca 5PayU 7PayU5 Invoicing 7Stripe599Bill6JCB5 Cashi 3 PayFort 6 Barclay's 2 Paga 5 Hiper 4 Bitcoin 5 Moneyboo 6 Google 4Other cre 1Instamojo 5western 5Rabbit C 4 PayFort 3 JCB credi 6Yucash1Barclay's Pin 3store card 4PayU4Mobile Pay 6Moneyb 3Diners Clu 5 Skrill/Mo 5 Skrill/Mo 3 Innovate 6cash on d 1EFTS 2Diners Clu 3 Pagosoniln 3Apple Pay 6 MoneyG 3Qiwi5 JCB cred 2Diners Cl 5Orange M 1 Stelo 3 Dineroma 3 Samsung P5Pagoson 3MoneyG4 Gate2Pla 2 Beam 4 Cabal 2 Nativa 3 Discover 4 Apple P3 Innovate 1 Cheque 3 Aura 2 Mobile Pay 3Pagosonlin4JCB 3 Gate2Pla 3Banrisul1MoneyGra 2 Google Che 4Mobile 3 Discover 2 Other cred 17 Diners C 3 Moneyboo 2JCB 3Discove3 Cabal 2 Cheque 2 Puntopa 2 JCB 2 Other cr 12 Diners Clu 2Samsun2 Cheque 1 Cheque 2 Shopping c 1

Ipsos ­ PayPal cross­border Insights 2016 Table 16. Payment methods used for domestic purchases in past 12 months Q.Which payment cards / methods have you used for online transactions / purchases in the past 12 months? Purchases from website in my own country. Base = P12M cross­border shoppers % use each method

Ipsos ­ PayPal cross­border Insights 2016 USA 561 PayPal 64 Visa credit card 52 Debit card 38 MasterCard credit card 35 Amazon Payments / Checkout 32 Visa Checkout 22 American Express 19 PayPal Credit 16 Discover card 16 Bank / wire transfer 11 Google wallet 10 Apple Pay 8 Square 6 Invoicing 4 Alipay 3 Other credit cards 4

Ipsos ­ PayPal cross­border Insights 2016 Table 17. Predicted change in overall online spend in next 12 months Q.How do you think the overall amount of your online spending will change over the next 12 months?

Weighted total (All countries have equal % weight) UK Russia China Base: All online adults 25612 800 2000 800

My online spending will increase 42% 26% 39% 64%

My online spending will stay the same 37% 54% 39% 29% My online spending will decrease 5% 7% 7% 3% Don't know 16% 13% 15% 4%

Table 18. Reasons for predicted increase in overall online spend in the next 12 months Q.Why do you think that your overall online spending will increase over the next 12 months?

Weighted total (All countries have equal % weight) Base: Online adults who say their overall online spend will increase in the next 12 months 10667

Convenience of shopping online 76% Change in my disposable income 30% Plan to save more money 29% Expect shipping to become cheaper 27% Expect shipping to become faster 25% Changes in the economy 22%

Changes in currency and exchange rates 12% Other (please specify) 5% No particular reason 2%

Table 19. Reasons for choosing PayPal as preferred cross­border payment method Q. For what reason is PayPal your preferred payment method for online transactions/purchases from websites in another country?

Weighted total (All countries have equal % weight) USA Base: Cross­border shoppers who choose PayPal as their preferred cross­ border payment method 3028 37

Secure way to pay 64% 74% Convenient way to pay 47% 55% I don't have to share my personal or financial details with the seller 44% 60% Purchase protection (e.g. can claim a refund if item is not received or not as described) 44% 45% Accepted by most retailers 42% 48% Well­known, trusted brand 42% 50% Payment is processed quickly 41% 43% Faster checkout 36% 26% I can see what price I will be paying in my own currency 31% 38% Does not charge me commission/transaction fee on overseas purchases 23% 19% Habit 15% 26% Better currency conversion rate 11% 19% Lack of alternatives 8% 17% Receive rewards/cashback 6% 10% Other (Please specify) 0% ­ Don't know 1% ­

Ipsos ­ PayPal cross­border Insights 2016 Table 20. Reasons for choosing PayPal as preferred domestic payment method Q. For what reason is PayPal your preferred payment method for online transactions/purchases from websites in your own country?

Weighted total (All countries have equal % weight) USA Base: Domestic shoppers who choose PayPal as their preferred domestic payment method 3320 37

Secure way to pay 61% 61% Convenient way to pay 50% 49% Well­known, trusted brand 43% 40% I don't have to share my personal or financial details with the seller 41% 43% Purchase protection (e.g. can claim a refund if item is not received or not as described) 41% 34% Payment is processed quickly 40% 37% Faster checkout 36% 36% Accepted by most retailers 35% 37% Habit 16% 12% Receive rewards/cashback 7% 11% Lack of alternatives 4% 5% Other (Please specify) 1% ­ Don't know 1% 2%

Ipsos ­ PayPal cross­border Insights 2016 Ipsos ­ PayPal cross­border Insights 2016