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Corporate Newsletter Spring 2019.Pdf 1 Newsletter Newsletter Spring Issue 4 2 Newsletter Contents Maria’s welcome 3 Staff News 4 Fosse House: Outstanding in Responsive 4 Congratulations Sue! 4 Awards 5 Resident News 10 Resident Christmas Party 10 Commemorating the WW1 Centenary 12 National Older Persons’ Week 14 All aboard! A Steam Train trip through the 15 countryside Meresworth Day Care Centre relaunches! 16 Research 18 Quantum’s Germ Busters reduce hospital 18 admissions Improving quality of life through music 19 Improving Care Across the Social Care Sector 19 @QuantumCareLtd Facebook.com/quantumcareltd 3 Newsletter Welcome all, And a very belated Happy New Year! Quantum Care have had an exciting few months, with plenty of projects and news to update you on as we spring into the new season. In this edition, we celebrate a series of successful events, including the launch of our first ever Community Christmas lunch, where we invited the local elderly community in Hertfordshire for a free festive lunch to help combat loneliness. It was a fantastic occasion and a moving end to a very exciting year. Many thanks to everyone who helped make this happen! I will also be updating you on some exciting new opportunities, including the musical research project Quantum Care are taking part in with Hertfordshire-based charity ‘Music for My Mind’. This study is exploring whether we can improve the quality of life through music for those living with dementia. Finally, we will be taking the opportunity to recognise those members of staff from across the organisation, who exemplify Quantum Care’s values of innovation, providing the highest quality care and putting residents at the heart of all we do. I hope you enjoy this edition of our newsletter. If you would like any more information on Quantum Care, the developments discussed in this edition, or any other aspect of our work, please do not hesitate to get in touch with me directly on: [email protected]. Thank you, Maria Ball Chief Executive Quantum Care 01707 393 293 [email protected] 4 Newsletter Staff News Fosse House: Outstanding in Responsive We are absolutely thrilled to announce that Fosse House have received an ‘Outstanding’ rating for being a ‘Responsive’ service in their Care Quality Commission inspection report. Inspectors awarded the home with the well-deserved rating in recognition of the “outstanding experiences” on offer for people living at Fosse House. The inspector noted that the staff team worked “tirelessly to provide people with excellent opportunities to enjoy personalised activities and outings as well as experience new things that they had only ever dreamt of previously.” We were overwhelmed by the positive comments made by residents to the inspectorate, with one describing their experiences at the home as “a holiday.” On behalf of everyone at Quantum Care, thank you Team Fosse House for your amazing work. Congratulations Sue! A huge congratulations to our Head of Learning and Dementia Development, Sue Harrison, who was recognised by leading care magazine Care Home Professional as one of their 2018 Leaders in Care. Sue was named as one of the country’s leading Innovators in Care for her work to make a positive difference to residents and staff. Sue’s positive attitude, commitment, and her unrivalled expertise has seen her drive forward Quantum Care’s own brand of person centred care - the Rhythm of Life initiative. Rhythm of Life focuses on recognising, nurturing and celebrating an individual’s strengths so that their lives are full and enriched. Under Sue’s guidance Rhythm of Life runs through each and every element of life in our homes, and our residents receive a truly person centred service. @QuantumCareLtd Facebook.com/quantumcareltd 5 Newsletter Awards The end of 2018 saw Quantum Care pick up several nominations for national care sector awards. We are so proud of each and every person who was shortlisted and would like to thank everyone for their part in making sure Quantum Care continues to deliver the high-quality care our residents deserve. National Care Awards - finalists Maria Ball – Faces of the Vibrant • Zoe Hiscox, Fosse House Economy Registered Home Manager 2018 Congratulations to Maria • Maureen Bonney, Elmhurst Ball, Quantum Care’s Chief Lifetime Achievement in Care 2018 Executive, who was selected • Cemal Ahmed, Belmont View as one of the new faces Care Apprentice 2018 of the ‘Vibrant Economy’ campaign led by legal firm National Dementia Awards - finalists Grant Thornton UK. • Quantum Care Silver Wishes Campaign The ‘Faces’ campaign celebrates individuals Outstanding Arts & Creativity in Dementia who exemplify the Vibrant Economy Care 2018 movement by developing an economy that enables people, organisations and communities to thrive. East of England Awards - finalists • Zoe Hiscox, Fosse House Registered Manager • Claire Harrington, Fourfields Care Newcomer 01707 393 293 [email protected] 6 Newsletter Staff News National Association of Care Catering Awards Congratulations to the Willow Court Catering Team who were announced as Runners Up in the National Association of Care Catering Awards in October. Judges praised the team for creating an outstanding ‘fine dining’ experience for their residents and families who all love the creative and delicious meals on offer. With a menu fit for a Michelin star restaurant, residents were treated to a three-course-meal, with Halloumi Courgettes, Herb Cake with a Sweet Chilli Sauce, Duck with Blood Orange Grazed Plumb Mash and a White Chocolate Raspberry Crème Brûlée, as just some of the options for residents to enjoy. Willow Court’s efforts exemplify Quantum Care’s firm belief that care home catering should not simply be about providing nutrition, but also providing enjoyment. This was echoed by the National Association of Care Catering, who praised the team’s “fine dining” when they were announced as runners up in the NACC awards. We understand that food and socialising go hand-in-hand, and by providing delicious restaurant quality meals for our residents, and their loved ones, we can also improve a resident’s mood, activity level and overall wellbeing. @QuantumCareLtd Facebook.com/quantumcareltd 7 Newsletter 01707 393 293 [email protected] 8 Newsletter Quantum Care’s Awards 2018 Every day we hear new and inspiring accounts of how our staff team have gone above the call of duty to improve the lives of residents from across Quantum Care’s 26 homes. This is why we are proud to recognise the fantastic work carried out by our staff team through our annual in-house award ceremony. It is wonderful to be able to thank our staff for a job well-done and to encourage them to reach their full potential. This year, our award ceremony was held at Sopwell House in St. Albans.. Guests were treated to a champagne reception followed by a delicious three course meal. The ceremony was then hosted by Stewart Mynott, Director of Operations. Congratulations to all those nominated and to our wonderful winners: COMMUNITY CARER OF THE YEAR CATERING TEAM ENGAGEMENT Willow Court – Amos Tiso Richard Cox House Willow Court – Rachael Messers LEADERSHIP HOUSEKEEPING TEAM SILVER WISHES AWARD Dukeminster Court – Marta Carter Dukeminster Court Fosse House LEARNING & SERVICE SUPPORTING HOMES DEVELOPMENT IMPROVEMENT AWARD Anson Court – Sue Humphreys Fosse House – Sue Paternoster Nathan Burton RHYTHM OF LIFE OUTSTANDING ENGAGEMENT QUALITY AWARD DEMENTIA CARE Pinewood Lodge Activity Team Elmhurst – Sunflower Unit Fosse House (Melanie Norman and Karen White) CHANGING LIVES AWARD Fosse House – Beth Hoskins We extend our appreciation to our sponsors for helping make this event happen. @QuantumCareLtd Facebook.com/quantumcareltd 9 Newsletter 01707 393 293 [email protected] 10 Newsletter Resident News Resident Christmas Party Quantum Care ended 2018 in style with not one, but two Christmas parties to wrap up the year. Our resident Christmas party saw 300 residents, staff and their guests gather at Tewinbury Farm to enjoy a traditional Christmas lunch followed by entertainment and dancing. We would like to thank the children from Larwood School in Stevenage, our very own Quantum Quavers Choir and St John’s school in Lemsford, who provided the entertainment for the afternoon, with some wonderful renditions of classic Christmas carols. And of course, to Father Christmas for popping along with some very special gifts for residents to take home. @QuantumCareLtd Facebook.com/quantumcareltd 11 Newsletter The Community Christmas Lunch Elsewhere, Jubilee Court opened its doors to the local elderly community in Hertfordshire for Quantum Care’s first ever Community Christmas Lunch. The event was an effort to address the very real problem of loneliness amongst the elderly, which often worsens during the festive period. Staff at Quantum Care arranged for elderly people to join residents for a free Christmas lunch, entertainment and a chat – hoping to foster friendships which would last beyond the festive period. Guests were treated to a two-course meal, which included a traditional turkey dinner with all the trimmings followed by Christmas Pudding or chocolate fudge cake for afters. All guests also went home with their own Christmas gift – making sure everyone had something to open on Christmas morning. We’d like to say a massive thank you to Tesco’s Head Office, who were kind enough to donate these gifts to help us spread some festive cheer. The event was a huge success, with some real and lasting friendships made. We are looking forward to organising more community events such as this in the future. 01707 393 293 [email protected] 12 Newsletter Resident News Commemorating the WW1 Centenary To commemorate the WW1 Centenary, residents, staff and families at all Quantum Care homes said a special thank you to those who were either in active service or supported the war effort, each creating their own tribute to pay their respects.
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