NEIGHBOURHOOD ACTION PLAN CLAREMONT, BEECHFARM, AND MEET YOUR NEIGHBOURHOOD TEAM Your Neighbourhood Team have been out in your area to build relationships and gain a better understanding of what really matters to you. We have carried out several events in CBWS this year, ranging from surgeries, walkabouts, clean-up days, community events and family fun-days.

Helen Byrne Laura Derbyshire Sarah Woodiwiss Sarah Lees South Neighbourhood Income management Community safety neighbourhood officer officer officer manager

Coffee break with... Helen Byrne Contact your neighbourhood team today. Why did you decide to work as a neighbourhood manager? FREEPHONE It was progression from working in the Neighbourhood 0800 218 2000 Teams for a number of years. I felt I could use the experience and knowledge I had gained in my previous EMAIL role and build my experience in managing a team. [email protected] What does a usual day look like for you? Working with my team to help resolve issues and disputes, but also working with our partners to help Follow us on social media keep people safe, i.e. domestic abuse and organised for the latest updates, news crime. and events. What is your favourite thing about being a neighbourhood manager? Ilike the fact that no two days are the same. It’s always busy and there are lots of different challenges thrown your way that you and your team can work together to overcome. Read more in this years’ Limelight magazine. 2 Neighbourhood Action Plan/Claremont, Beechfarm, Weaste and Seedley 3 73.84% of MEET YOUR environmental services are ENVIRONMENTAL rated as YOU SAID, excellent. SERVICES TEAM Supporting the Neighbourhood Team, our Environmental Services Team look after the WE DID... communal spaces around your home. From cleaning services to grounds maintenance, each Following feedback from our customers, we pavements in and around our estates. This member of the team is responsible for delivering a first class service to make sure the areas have reshaped the way we deliver our fits in alongside our Greenspaces team who around your home are kept clean and tidy. environmental services. We now have a now offer a much more estate focused designated caretaker in each of our 17 high service across Ordsall, Langworthy, rise blocks who work closely with our and Broughton. The team have Neighbourhood and Property Safety Officers helped identify fly-tippers and brought delivering high rise services. We also have a previously disused land back into use. This designated gardening team who includes the removal of overgrown concentrate solely on improving the shrubbery to introduce a new wildflower standards of our grounds in high rise blocks meadow on Eccles New Road. and sheltered schemes. The teams now offer a cut and collect service and plant We have also successfully launched a summer and winter bedding plants keeping project of up-cycling furniture from our our blocks in bloom. vacant properties which has successfully seen over 75 tonnes of furniture saved from We have invested in a new mini sweeper to landfill and distributed to customers in improve the cleanliness on our roads and financial hardship.

Luke Birchall potting plants at Environmental team fundraising at our Broughton neighbourhood day depot on Orchard Street Furniture recycling scheme team at the unit on Orchard Street

4 Neighbourhood Action Plan/Claremont, Beechfarm, Weaste and Seedley 5 YOUR

Universal NEIGHBOURHOOD Rate your neighbourhood Credit IN NUMBERS We want to hear CLAREMONT, BEECHFARM, WEASTE your views so we can improve our services. We’re here to AND SEEDLEY support you. www.salixhomes. Speak to your org/rate-your- dedicated Universal Credit Advisor neighbourhood Kate Woolfenden. Your neighbourhood in numbers from: April 2019 - March 2020

For more information visit www.salixhomes.org/uc Cleared propertiesproper PLAN PUT BY PLAY werewere letlet inin 100% 58 youryour areaarea of fly-tipping of people were satisfied with how we dealt with their 62 tonnes ASB case

Carried out of Carried out 77% residents 150 36 drop-in neighbourhood surgeries were satisfied with their walkabouts in your neighbourhood neighbourhood as a place to live

legal actions Invested Supported 17 £1,370,206 21 on improving homes

carried out local people into to protect work and training carriedresidents out local people into to protect work and training residents Visit our website to find out more at www.salixhomes.org/boost4youth

6 Neighbourhood Action Plan/Claremont, Beechfarm, Weaste and Seedley 7 7 SPRINGBOARD INTRODUCING OUR COMMUNITY FUND

CUSTOMER COMMITTEE More than £41,000 has been awarded to community projects across our neighbourhoods as part of our Springboard community grant programme. So far, we’ve helped dozens of local Earlier this year, we launched a new how it is governed. We created our projects, including these fantastic initiatives, which you can read about below. Customer Committee giving our tenants a customer committee to put customers at real voice by allowing customers the core of how we operate. unfettered access to scrutinise our organisation. As part of the committee, members are responsible for ensuring that the The committee is made up of 12 Salix business meets its high customer Homes customers from a range of standards and that value for money is backgrounds, professions and talents and being achieved across all services areas. sits alongside the organisation’s board in

Ordsall flag football team receiving their community grant money

The Fountains, winners of our 2019 Time Out for Carers receiving a donation Springboard Heroes from our Springboard community fund

INVESTING IN YOUR AREA

We have invested more than £1,370,206.58 in homes across Claremonth, Beechfarm, Weaste and Seedley.

These investments will deliver some fantastic improvements to homes across CBWS which will bring them up to modern standards, improve energy efficiency and the safety and security of you and your family.

Find out more about investment and improvement works happening across Salford by visiting our website.

8 Neighbourhood Action Plan/Claremont, Beechfarm, Weaste and Seedley 9 PRIORITIES FOR YOUR NEIGHBOURHOOD Garden conditions - What have we What will we be doing? www.mysalix.co.uk done? • Work in partnership with SH Green Space • Completed regular walkabouts to identify Officers to be visible on our estates to poor garden condition and taken positive identify any breach of tenancy and poor action to resolve garden conditions • Completed action plans with residents • Work with residents to find solutions to Book repairs and to bring gardens back up to an acceptable garden issues and agreeing timescales for standard issues to be resolved • Completed one-off garden clearances for • Record all incidents of poor garden manage your tenancy vulnerable residents conditions and take legal action against • Helped source weekly gardeners for customers that persistently fail to ensure vulnerable residents the condition of the garden is to an using MySalix acceptable standard

Noise nuisance - What have we What will we be doing? www.mysalix.co.uk done? • Work with partners to continue taking • Carried out weekly surgeries so residents enforcement action against known can report issues offenders • Completed joint visits with Partners to warn • Utilise our 1st response service to help persistent offenders of noise nuisance identify perpetrators You can now book repairs, • Worked with Salix Homes community safety • Encourage victims to make recordings for view your rent statements, make team in relation to civil Injunctions, ABA’s evidence payments and more by visiting • Excellent partnership working with GMP, • Working with GMP and SCC, neighbourhood teams and other to tackle ASB on our estates, taking www.mysalix.co.uk partners to ASB and criminal behaviour appropriate actions

Litter and rubbish - What have we What will we be doing? Log On, Job Done. done? • Carried out regular walkabouts in your • Create a programme of cleaning ginnels and neighbourhood alleyways • Utilise our new mini-sweeper to maintain • Created a service schedule to maintain open Contact us spaces and alleyways litter-free walkways • Identified and coordinated improvements • Promote our Springboard fund and work www.salixhomes.org work with the local community to revitalise small [email protected] • Identified hotspots for litter and rubbish communal areas 0800 218 2000 • Worked with Green Space Officers to remove • Continue to highlight hotspots and liaise with partners to improve areas Contact your local councillor online at areas of shrubbery where litter collects www.salford.gov.uk. • Liaised with private landlords/homeowners to clear gardens/land where rubbish collects

10 Neighbourhood Action Plan/Claremont, Beechfarm, Weaste and Seedley